Home Dog Boarding
Home Dog Boarding in
Bristol & Bath
We are the alternative to kennels in Bristol, Yatton,
Congresbury, Nailsea, Chew Valley, Clutton, Chipping Sodbury, Frampton Cotterell,
Alveston, Filton, Chewton, Keynsham, Bitton, Portishead, Fishponds, Coombe Dingle.
Your local PetStay branch
Home Dog Boarding in Bristol & Bath
We are a loving alternative to kennels in
Bristol, Yatton, Congresbury, Nailsea, Chew Valley, Clutton, Chipping Sodbury, Frampton Cotterell, Alveston, Filton, Chewton, Keynsham, Bitton, Portishead, Fishponds, Coombe Dingle.

PetStay Bristol & Bath Branch

Hi, my name is Fran and I am the owner of the Bristol & Bath Branch of PetStay. I live on the outskirts of Bristol with my Husband, two children and our beautiful Springer Spaniel called Sansa. Before owning the franchise I was a PetStay Carer. When introduced to PetStay I loved the concept of how it worked and this is what attracted me to become a carer. It is so important to give Dogs a home from home experience to minimise disruption and show them that they are still loved when their owners need a well deserved break. This means that not only can the dog have a stress free break but the owners can have a worry free time away, knowing that their dog is in a loving home, being looked after just as they deserve.

Why Choose PetStay Bristol & Bath

PetStay Bristol & Bath covers postcodes BS1 through to BS49 and BA1 & 2 and some parts of BA3. We have carers with or without Dogs so we will match you to the family that best suits your needs. You will always have an introductory meeting with the family chosen so you will be assured that your Dog is in the best hands. The benefits of home boarding are that we are able to follow routines you already have in place ie walks, feeding, sleeping and exercise. Your Dog/s will be welcomed as part of the family including lots of playtime and cuddles. We do not mix dogs from different families so you can be assured that only your Dog/s will be staying within that household.

How it Works

We love to get as much information as we can from you on your Dog/s so we can match you to the perfect carer. The next step is to arrange a meeting with the chosen carer to make sure everyone is happy. Once you have had your meeting and are ready to proceed I will talk you through the booking process and make sure you know all that you need to take to your Dogs chosen holiday home like not forgetting their favourite toy for instance or brush if your dog requires grooming.

Fran - PetStay Bristol & Bath

Become a Carer

I’d love to hear from you if you are interested in becoming a dog carer. All that we require is that you love dogs (you can have your own dog) you are at home during the day, have no young children or grandchildren and have a secure garden. So if you would like to become part of the PetStay team by offering a loving home for someone else’s dog then please get in touch.

Fran, PetStay Bristol & Bath Branch

Contact Details

To find out more or to arrange a visit to one of our carers in the Bristol & Bath area, please get in touch using the details below.
The Good Dog Guide

Facebook

Tel: 0117 287 2194

Mobile: 07802 342216

Email: fran@petstay.net

Areas coveredWe cover the Bristol & Bath Area:

Including Postcodes: BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS10, BS11, BS13, BS14, BS15, BS16, BS20, BS21, BS30, BS31, BS32, BS34, BS35, BS36, BS37, BS39, BS40, BS41, BS48 & BS49

In Bath we cover: BA1 & BA2 Bath South & North of the Avon
Parts of BA3 including Radstock, Midsomer Norton

Are you worried about leaving your dog in kennels? Have you ever considered a dog sitting or home boarding service in Bristol or Bath?

At PetStay Bristol & Bath we’ve carefully selected many caring and affectionate people who will care for your dog while you’re away on holiday. Our dog sitters in Bristol who are all fully licensed (if required by the local council) and insured provide a far better experience for your dogs than kennels because we provide a home from home environment, a real alternative to kennels.

Here at PetStay Bristol & Bath we offer an outstanding dog sitting service to families who would prefer to have the peace of mind that their dogs are happy and settled in a loving environment whilst they are away on holiday.

We will pair your dog with a suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.

Since 2005 PetStay have gained an excellent reputation for providing a dog home boarding service second to none, far removed from the experience of traditional dog boarding kennels. PetStay Bristol & Bath are now becoming known as your local dog sitters.

Home Boarding for Dogs

Home Dog Boarding

  • Your dog/s stay in one of our loving carers’ homes
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • We don’t mix different dogs together
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices

1 Dog £22.00 a day
2 Dogs £32.50 a day
3 Dogs £42.50 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.

Become a PetStay Carer

If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!

Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!

We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of pet sitting our wonderful guest dogs without the headache of running a business!

Please call Fran for more information and an informal chat

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

You will receive a daily allowance starting from £13 per day.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

Our Reviews

Walnut

It was lovely to know that Walnut was staying with a family like us whilst we were away. He was a very happy boy when he returned – he’d clearly been very well looked after. Wendy kept us in touch with how he was doing in just the right way.

Bristol
September 2018

Barney

I just wanted to thank you for a fantastic and very well deserved 5* service you offer.

Barney had a lovely time staying with Kirsty and her family and I cannot fault her at all. She was extremely responsive to my messages when I asked for updates and also sent pics of Barney to me as well. She was so welcoming from the get go and I have never felt more at ease in leaving Barney.

I have had negative experiences with kennels so wanted the best for Barney to ensure he would be relaxed and well looked after in our absence. I cannot thank you enough for your help in this process and I certainly look forward to booking with you again in the future.

Diana
Bristol
July 2018

Jessica

From the initial contact (Fran in Bristol), through to collection, PetStay were very professional. My 5 year old Cockapoo Jessica stayed with John and Jean for a week and thoroughly enjoyed her time with them. During an initial visit, John and Jean took the time to get to know Jessica and asked lots of important questions to ensure that Jessica’s stay would be as comfortable as possible. I also received several emails with photos of Jessica enjoying herself which was thoughtful and put my mind at rest. I would definitely recommend PetStay as Jessica had a lovely time in a home-from-home environment. Thank you John and Jean!

Bristol
July 2018

“Big thanks to Caroline for taking good care of our old boy
The pics and updates were
Much appreciated
He seemed happy and relaxed upon collection, which is a great sign.”

Nina
Bristol
July 2018


Spice

““Just had our first experience of PetStay and found it to be a caring, responsible alternative solution to dog kennels. Our 9 year old Ridgeback has just spent 3 weeks with John and Jean and was so well looked after. We had photos emailed showing us that she had become one of their family. Looking forward to future holidays without feeling guilty. Thank you Fran for finding Spice a lovely holiday home”.”

Bristol
June 2018

“Excellent service, great communication from Fran and the dog sitters. My 3 cocker spaniels recently stayed with Chris and Shirley who took great care of them and sent me a picture of them every day. Definitely would use again and highly recommend PetStay.
Thank you.”

Alison
Bristol
June 2018

Coco

Coco

“I wish to rate you 5 star !!!!!!!!!!!

I used your company for the first time on 6th -13th May this year

I have a 12 year old Staff named Coco who has cancer and has to have her meds every day and also needs to be watched over.

I dont know how long she has left as her cancer is not operable

You placed her with a lady named Kirsty and her family

Kirsty understood my dogs needs and how important it was to closely monitor her, I have never left Coco with anyone before .

She updated me with photos of Coco and text which was very much appreciated

Kirsty is a very caring person and treated Coco like her own . When I collected Coco on my return Coco was contented and happy almost to the stage that she did not want to leave Kirsty

I cannot thank Kirsty and her family enough

Just hoping that Coco is still around when I book my next trip as I know for sure that I would not hesitate to use your service again

Thank you so much.”

Jeannette
Bristol
May 2018

Alfie

Alfie

Just wanted to let you know that we were more than happy with Doreen and Tony and would have no hesitation in using Pet Stay again to look after Alfie so please pass on our thanks.

I’d also like to add my thanks to yourself as well for the smooth organisation leading up to our trip which was excellent and suffice to say we will be in touch when we book our next holiday abroad.

Mark & Zoe
Bath
April 2018

Magic

Magic

Our little 7 months old Cavapoo puppy Magic went to stay with Wendy. This was the first time leaving her with someone else. We used PetStay the first time and it was a 5* experience from the first contact, the initial visit to collecting Magic. She had a great time! We had daily update and pictures. Wendy and her family looked after our Magic extremely well and I would recommend PetStay Bristol and Bath and Wendy. Thank you so much for the excellent service, we will use it again.

Erika
Bristol
April 2018

poppy

Poppy

To be comfortable, loved, well fed and walked. What more could a dog ask for. Thank you for making Poppy’s stay such a relaxed one.

Janette
Bristol
April 2018

Bristol-Spike

Spike

We were away for 7 days on January and we left our poodle Spike with Kirsty, one of the carers of PetStay. He was very happy and when we pick him up all the family was very fond on him already. He has used PetStay several times and we have been always very happy. We will repeat again.

Laura
Bristol
January 2018

Bristol-Poppy

Poppy

Poppy had a lovely 4 days with Carolyn. This was her first time away from home and she returned completely unstressed!

Owen
Bristol
January 2018

Bristol-Stella & Woody

Stella & Woody

“Our 2 dogs stayed for 2 weeks. They immediately felt at home and clearly liked the carers. The carers listened very carefully to our comments about the dogs. When we returned, both dogs looked happy, healthy and groomed”.

Sheila-Bristol
August 2017

Bristol-Lara

Lara

Our timid Cavalier Lara has always been a very needy little dog, therefore always a huge worry for me when I need to find a sitter for her when we go on holiday. This was our third time with PetStay and first with the Bristol branch. The carers Fran matched us with were at quite a drive from our town for the first visit, however I must mention I contacted Fran with a very short notice. The drive was absolutely worth it- When we met lovely Jean and John, I almost immediately knew they will be the perfect family for Lara while we were on holiday, and that I will have a complete peace of mind that she is well looked after and happy! Jean and John asked all the questions, with a very personalised care and made sure I was sent regular updates with pictures. When we came back we found a very happy and calm dog, which was a clear indication she’s had a completely stress free experience! I would love to use the same carer again for our next holiday!

August 2017

Bristol-Poppy

Poppy

We went on Holiday in June 2017 and Poppy went to stay with Fran Walters and her family. We had a great time knowing that poppy was being treated like one of the family. We came home to a happy and content dog. Would recommend this service for anyone wanting to leave their beloved family pet with a loving and caring family. I am sure Poppy had a great time with Fran’s dog Sansa.

June 2017

Bristol-Hen

Hennessy

I would definitely recommend Petstay in Bristol after my lovely sprocker spaniel had a 5 day stay / holiday with Fran and her family (and Sansa of course). Fran really wanted to know the needs of my dog from food, sleeping habits and likes and dislikes – I left knowing that Hennessy would be in good hands and that she would be made to feel part of the family. I had pictures sent to me every day that put my mind at ease and I could see that Hen had lots of cuddles and attention while I was away. Thank you Fran for extending your home to Hen

Helen
May 2017

Bristol-Martha

Martha

We used Fran at Pet Stay Bristol for the first time recently and were very impressed. Our Jack Russell (2 years old), Martha is a very nervous dog and is on a raw food dog with supplements that need adding to all meals, so not as straightforward as many dogs.

We found the pre-stay meeting very useful to gauge how Martha would react in the environment and get a feel for how Fran would look after her. This session was not at all rushed and I’m sure we stayed longer than we should have but nothing was a problem. The attention to detail that Pet Stay demands is very comforting but you do need to give them a thorough overview of your pet including medical history and it’s individual requirements.

Martha settled really well and very quickly on her 3 day stay and I think a lot of this was because she felt very at home quickly after meeting Fran & family (including her lovely dog Sansa) on the pre-visit.

Fran kept me informed of Martha’s progress at key points in the stay which was very reassuring and we never worried about Martha while we were away because Fran is so obviously a caring person and dog lover.

Martha enjoyed her stay and we will definitely be booking again!

May 2017

Bristol-Chip

Chip

All pet owners should know about ‘Pet Stay’….. A great concept and organisation!
Our quirky, fun loving miniature Yorkshire Terrier (age 10) has just spent his first, very happy week with Doreen and Tony. They, with their experience of looking after dogs especially Yorkies, were the perfect match for Chip. Doreen put us at our ease from day one, and we had no doubt that she would be a safe and understanding pair of hands for our little chap.
Thank you very much Fran for your meticulous and caring organisation.

Paul & Marian
May 2017

Bristol-Meg

Meg

Our 3yr old Vizsla, Meg stayed with Sue for a week during our holiday in April. Everything from the first meeting to the return pickup went perfectly. Sue is exactly what you would want from a dog carer. She is kind, friendly, obviously loves dogs and has my total confidence that she would make the right decisions for Meg in any situation. Nothing was too much trouble and was very flexible with meeting and pickup times. She kept us posted with regular photos and enabled us to have a worry-free holiday. I would wholeheartedly recommend her to any other dog owner.
The only one negative is PetStay’s policy of no off-lead walks. Meg is well trained and needs to run free. A long retractable lead helped but perhaps PetStay could consider a disclaimer that owners can sign to enable this?

Attached is a photo of Meg totally relaxed in Sue’s armchair.
Thanks again & best regards

Geoff
May 2017

Bristol-Buzz

Buzz

We were more than happy to leave our dog Buzz with Fran and her family. They immediately put us at ease on the first time of meeting them and Buzz seemed happy too! Fran was very helpful on what we needed to sort before we went and what we would need to take for Buzz’s stay which was very helpful… Whilst we were away Fran was kind enough to message us with updates and photos of how Buzz was doing which was lovely! Would highly recommend! Thank you again…

Mandy
April 2017

Bristol-Fizzy

Fizzy

Fizzy, our one-year-old spaniel/poodle cross, had a bad experience in kennels during the summer – she hated being shut away from humans, even for an hour. When we went away for a week last month, we wanted her to stay with a family. PetStay put us in touch with Emma and her family, who live within 30 minutes of us, and at very short notice they agreed to look after Fizzy.

When we returned, Fizzy had clearly been very well looked after and loved. It was obvious that she adored the family’s little girl. PetStay helped us to find exactly the right family to look after our dog, and at a very reasonable price. We’d recommend them to anyone.

Christopher
December 2016

Bristol-Orla

Orla

I found Petstay when we had to leave our 18 month old Irish setter, Orla, for the first time. I was nervous about leaving her anywhere but was really reassured when we met Fran and her family at their home. She asked lots of questions about Orla’s routine and sleeping arrangements and said she could even sleep on the sofa. Orla quickly relaxed and was excited to play with Fran’s spaniel. Orla has stayed with Fran a few times since our first visit and I know she’s happy as last time she barked at the front door to be let in!

Janet
November 2016

Jen-Poppy

Poppy

This was the first time we have ever used Pet stay to look after Poppy and we could not have been more pleased. She stayed with Jenny who put my mind at ease from the very start as she was so lovely and on the first meeting when Poppy met Jenny’s dog Pearl I had no doubts I was doing the right thing. I will definitely be calling on Jenny again and would not hesitate to recommend her.

Bernadette
June 2016

Kia

Kia

Just want to say a massive thank you to yourself, Tony and Doreen. You made our Christmas possible and we can’t thank you enough! This was the first time we used this service and it certainly won’t be the last. Your effort to find somewhere for Kia to stay at short notice was fantastic. Tony and Doreen were perfect and they looked after Kia as if she was their own dog. We will recommend Pet Stay to anyone who wants their dog well cared for. We wish you all the very best in the New Year.

Nathan & Toni
January 2016

Jess

Jess

We had a lovely holiday thank you and Jess did too. It was clear that Doreen and Tony looked after Jess really well and they said that they would be happy to have her again. We would happily board Jess with them again so hope they can look after Jess next year. In the meantime we will stay in touch with Doreen and Tony and go for walks with Jess together.

Picture of Jess on a walk after before her PetStay Holiday

July, September 2015

Dog sitting services in Bristol & BathContact Details

To find out more or to arrange a visit to one of our carers in the Bristol & Bath area, please get in touch using the details below.

Tel: 0117 287 2194

Mobile: 07802 342216

Email: fran@petstay.net

New Customer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Pet Information

Dog 1
Name

Breed

Age


Dog 2
Name

Breed

Age


Holiday Dates

Any other Information

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PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Information that you think would help us with your enquiry.

Please enter the message you see in the box below
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PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies

 

At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

 

Who are we?

PetStay Bristol & Bath office address is 56 st. Saviours Rise, Frampton Cotterell, Bristol, BS36 2SW    For the purposes of data protection PetStay is a data controller (ZA217249).

 

What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

 

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.

 

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.

 

We may use your information:

 

  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure

 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:

 

  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers

 

 

 

 

 

 

Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.

 

We will retain information about you for the duration of our relationship with you, then 3 years.

 

Prospective customer data is retained for no more than 3 years.

 

We will retain financial records for 6 years, following the end of the current financial year.

 

Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.

 

 

Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer

 

·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence

 

We will retain information about you for the duration of our relationship with you, then 12-months.

 

Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.

 

Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)

 

We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.

 

Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.

 

Data is stored on secure EEA-based servers.

 

 

 

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

 

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

 

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

 

 

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.

 

 

Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You can verify the details you have submitted to PetStay by contacting us by email fran@petstay.net or by post at PetStay, 56 St. Saviours Rise, Frampton Cotterell, Bristol, BS36 2SW.  Alternatively, you can telephone us on 0117 287 2194.

 

  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.

 

  • You can always feel free to update us on your details at any point by sending an email to fran@petstay.net.

 

  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.

 

  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email fran@petstay.net.

 

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).

 

 

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:

 

  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.

 

 

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

 

Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

 

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Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

 

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.