PetStay South Essex Branch
Hello, we are Jo & Emma, mother and daughter, and proud owners of the South Essex branch of Petstay. We are lifelong dog lovers and after 14 very happy years with our Tibetan Terrier, Ollie, we chose to become carers. Nearly two years on, after caring for many beloved dogs in our home the opportunity arose to take our involvement to the next level and we are now owners of Petstay South Essex. Whilst we will be running Petstay South Essex from home we will still offer our services as carers as this remains our overriding passion.
Why Choose PetStay South Essex
All of our dog carers are licenced by their local councils.
South Essex covers the entire SS postcode and some CM postcodes. We offer a home from home environment for your dog/s using carefully selected local Essex carers, all of whom are fully insured by our third Party Liability Insurance, and follow the strict guidelines set out by DEFRA. Each carer will provide the very best possible care for your dog/s whilst you are away on holiday or business giving you complete peace of mind. After all, your dog/s deserve a holiday too!
How it Works
A “meet & greet” session is arranged before any stay so that you, your dog and carer can ensure that everyone is completely happy with the match and are familiar with each other before we take the booking. Our service is bespoke to the needs of your dog/s and all stays are exclusive which means we do not mix guest dogs. Staying in a home environment means your dog will get lots of love and personal attention from your carer who will treat your dog as their own, something which is very important both to you and them.
Become a Carer
Our carers criteria is high so we would love to hear from you if you are interested in being one of our many Petstay Dog carers. All we ask is you love dogs, have a secure garden, no young children and are at home during the day. You could become part of the Petstay Team by caring for someone else’s family dog in your own home.
So if you are looking for a holiday home for your canine family member with people that adore dogs and who will give them all their home comforts whilst you are away or if you would enjoy having doggie guests in your home and would like to become a Petstay carer then please get in touch.
We look forward to hearing from you soon.
Jo & Emma Stratton – PetStay South Essex
To find out more or to arrange a visit to one of our carers in the South Essex area, please get in touch using the details below.
Tel: 01268 462173
Mobile: 07469 247860
PetStay South Essex have been awarded an Animal Activity 5* rating by Castlepoint Council
We cover the South of Essex and surrounding areas including postcodes:
SS1 TO SS17: Wickford, Rayleigh, Hockley, Rochford, Southend-on-Sea, Leigh-on-Sea, Benfleet, Canvey, Stanford-le Hope, Basildon, Benfleet, Westcliff-on-sea and Canvey Island areas.
CM11 TO CM15: Billericay, Brentwood areas.
CM4: Ingatestone, Blackmore, Fryerning, Stock areas.
Are you worried about leaving your dog in kennels? Have you ever considered a dog sitting service in South Essex?
At PetStay South Essex we’ve carefully selected many caring and affectionate people who will care for your dog whilst you are away on holiday. Our pet sitters in South Essex who are all fully licensed and insured provide a better experience than dog kennels because we provide dogs with a home from home environment, a real alternative to kennels.
Here at PetStay South Essex we offer an outstanding dog sitting service in Wickford, Billericay, Ingatestone and the surrounding areas to families who want the peace of mind of knowing their dogs are happy and settled whilst they are away on holiday.
We will pair your dog with a suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.
Since 2005 PetStay have gained an excellent reputation for providing dog home boarding service second to none, far from that of dog kennels. Now PetStay South Essex are becoming known as the local pet sitters.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
Become a PetStay Dog Carer
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Jo and Emma for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £14 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Teddy & Beau
Fabulous This was Teddy & Beau’s first visit to stay with Mandy & Gary and am so pleased that we found you both!! Teddy & Beau were well looked after and totally spoilt and were very comfortable in their home. I had regular updates from Mandy along with pics of the boys as we were away for 3 weeks, this was a lovely touch as I missed them lots. They seemed so settled that I was worried they would not want to come home ha ha. I have re-booked with Mandy & Gary for another stay and would highly recommend them. Thank you so much xx
Bella & Lola
Jo and Emma at Petstay found us a lady at reasonably short notice to look after our two dogs while we were away. Lisa was lovely and took good care of our girls. Would use PetStay again.
How satisfied were you with the service you received?
How satisfied were you with the level of communication?
Would you recommend
Our dog Indie absolutely loved her stay with Paul and Lyn. PetStay are very well organised and professional. We will definitely use their service again 🙂
I am so pleased I came across PetStay. Our border collie Bonnie is 10 years old and a very precious family member. On three occasions now carer Mandy and Gary have welcomed Bonnie into their home as if she were their own pet. She has been on wonderful walks, her own spot on the settee(despite having her own bed), lots of cuddles when fireworks have terrified her and due to a virus on on her last visit Gary and Mandy had broken sleep! Bonnie now runs to their front door barking excitedly to be let into her holiday home. The peace of mind from being able to leave my dog with such a caring, kind couple is priceless and i can’t recommend Mandy and Gary enough. Thank you PetStay for such an excellent match.
The PetStay system was clear and efficient from beginning to end. The people we had contact with were very helpful and it soon became clear they had the best interests of our dog at heart. Our dog was enfolded into the family he was staying with and we had no anxiety issues when he came home, in fact I think he was little bit better behaved! We will certainly use PetStay again and would recommend them to anyone.
What a pleasure to deal with this company. From start to finish everyone involved were very professional. Initially they took the time to find out my requirements via email and then I met with the couple that were going to look after my dog. They were very experienced and took very good care of her nothing was too much trouble. I would definitely use this service again.
Mandy looked after our 13 year old Labrador for 2 weeks back in June. Due to Strummers age we were quite apprehensive leaving him for this long however after meeting Mandy she showed us around her home and made us and Strummer feel comfortable and at ease. We were so happy when we collected Strummer to see how settled he had become and the care Mandy and her husband had shown Strummer. We will not hesitate to ask Mandy to look after Strummer in the future.
This is the second time we have used PetStay for our precious Angus.
We cannot thank Lynn and Paul enough, for taking such great care of Angus, as he was “at home totally” within a matter of minutes of his arrival. We received several lovely, and reassuring messages from Lynn, saying he was totally at home, and a delight to have. Along with some photographs too. It was a great relief to be told he was happy on his “holiday” and as and when he is in need of care at anytime in the future, we would not hesitate to use Lynn and Paul and PetStay again. Many, many thanks from us and of course Angus too.
We have just used PetStay for the first time and we are really happy! We were very worried about leaving our nervous sheltie for 17 days with people she didn’t know (this is the longest we have ever been away without her), but we needn’t have worried at all. She settled in very quickly with her lovely carers, Anne & Rod, and we could see how happy she was when we collected her. She had clearly been lovingly looked after and we could see how much she liked them. She was also beautifully brushed. We are very grateful to PetStay for finding these carers for us and we wouldn’t hesitate to use them again. Thank you.
We were so impressed with the care given to our dog Cindy.
Jo and her husband Mick put us at ease at the meet & greet and further re-assured us on the first day of our dog’s stay with them. Jo even updated us with texts and a lovely photo- that’s when we knew we could relax knowing how well she was being cared for. We would definitely recommend family and friends to use PetStay in Essex- when we collected Cindy she had clearly enjoyed her own pet vacation!
Pip & Pop
I am so happy with the service I receive when Jo and Mick from PetStay look after my dogs. They have had them twice now and my dogs sulk when I bring them home to go back. They are very well looked after and I would highly recommend them.
Bailey & Oscar
We are very happy with PetStay. Bailey and Oscar our Tibetan Terriers were extremely well cared for which meant we in turn could enjoy our holiday more knowing they were happy. Jo even kept up the grooming regime for me which was a great help. We have already rebooked for next year.
Hi I would recommend PetStay. My dog stayed with a couple called Dawn and Pete. They were so lovely! I met them before I made a decision and they made me and my dog very welcome and relaxed. I felt very reassured. I haven’t left my dog in 6 years as I’d been so worried about leaving her but they really made me feel comfortable. Whilst I was away they sent me photos of my dog every day and informed me how she was doing. It meant so much. She always looked relaxed and happy and had lots of affection!
Hi, when we went away for a few days we were lucky enough to be introduced to Dawn and Peter through Petstay, to look after our dog Lexi. As we had only had Lexi for a couple of months we were quite anxious about leaving her, but as soon as we met Dawn and Peter, all our worries went. They were lovely, and Lexi took to them straight away.
She had a wonderful time with them, and look forward to using PetStay again.
5 Star Review
Tasha, our very boisterous GSD was 9 months old when she had her holiday with Jo. Jo knew she would be a handful, which she was! Jo handled her very well, with a bit of help on walks. Tasha had a lovely week, was made very much at home and can’t wait for a return visit.
Helen & Paul
‘Mabel had a lovely time with Lyn and Paul. We were updated with photos and it was obvious she had made herself at home. They went out of their way to know all about Mabel’s character and likes and dislikes so she was able to have a real home from home experience. We will definitely use PetStay again.’ .
Bella & Bailey
Bella and Bailey stayed with Jo and Mick in October 2018 for 17 nights and we wouldn’t want them to stay anywhere else as we can tell they have great time and seem so settled when they are with them, and will continue to use PetStay.
Effie & Edee
Effie & EDee stayed with Lyn & Paul in Essex for 10 nights and I could not be happier for the way they were looked after. I’m not 100% sure they wanted to come home. I will without doubt be booking them in again, next time I am away from home. Thanks PetStay for the troublefree organisation of the booking & stay – brilliant.
Thank you Maureen for looking after George during my holiday.
Knowing someone is caring for your precious pet just as you would.
Long walks and even allowing them to sleep on your bed takes away all the stress.
I highly recommend Petstay and shall definitely use you again.
Thank you once more.
Rachael & George the Jack Russell
I have a great great experience with Pet Stay. Paul and Lyn looked after our dog Dexter. They were so good with him. I have never seen him happier or more settled. Thank you so much for looking after him.
Jack & Bonnie
We would like to send a big thank you to Jo and family on behalf of our two westie’s Jack and Bonnie for all the love and care they receive when they stay with them. Jo has looked after them a couple of times now, we usually take our dogs away with us when we go in the caravan but the few times we went on other trips we did not hesitate to leave them in Jo’s capable hands for though we miss them when they are not with us we know they are having a holiday as well as they are treated like home from home. Thanks again for you’re excellent service to all dog lovers, from Jack and Bonnie’s mum and dad (Shirley and Trevor)
Shirley & trevor
Flo settled so well with Maureen. what a lovely lady! considering Flo has Addisons Disease and has to have extra pills at certain times I was worried but no need. Flo did not need extra pills Maureen’s was like home from home and please could Flo have her again if we go away next time? Maureen was worth every penny so thanks Pet Stay for finding someone so kind for me……think Flo missed her when we took her home!
Pablo had a great time with Heather in April. Heather kept us informed with pics etc. and she took Pablo to lovely places for his walks including his favourite beach! Looking forward to seeing you with Pablo in August. Many thanks.
Alfie & Cory
Thank you so much to Sarah and Paul for taking such good care of Alfie & Cory. We were anxious about leaving them but it was clear that they were very well looked after. I,m sure they would have been very happy to stay longer. I would highly recommend them.
Just like to say your correspondence and information was first class and the dog sitters Paul and Lynne were fantastic they were so loving and so attention to detail with paperwork and our dogs (dave) needs for the stay with them. We had constant updates daily and photos and when I picked him up I could see he was very comfortable in there care. Paul and Lynne were just the best for dave and I would 100% want them to look after dave when ever we are away.
Thank you for the professional way you run your company. 10/10
James, February 2018
I cannot recommended Jo highly enough, for her total devotion to our precious Angus during his recent “holiday” with her. He was so at home and obviously very content when we went to collect him, and I actually think he stole a small piece if Jo’s heart as we left. We would not hesitate in sending Angus here again in a heartbeat. Thank you so much Jo.
Karen, May 2017
Yogi stayed with Derek and Viv In Benfleet .
They are a lovely couple who cared for Yogi as if he was their own dog .
He enjoyed his stay with them and we would most definitely be happy for them to look after Yogi again .
Nothing was too much trouble for them , even getting up at 5am to give him his breakfast .
So much better than putting him in a kennel , because as a rescue dog , I think he would have been very unhappy .
So many thanks Pet Stay will definitely book through you next time we are away
Ann, May 2017
I left my dog Millie with Dawn for near on 3 weeks while I went on a cruise. I was a bit nervous at first as I hadn’t left her for that long before. My nerves disappeared as soon as I got to the house as Dawn made Millie welcomed and comfortable. I could see straight aw at that Millie was going to have a good holiday as well as me. I was sent pictures on regular occasions on how Millie was doing and where she had gone for walks. Millie is a nervous, sensitive dog but was treated very well and looked after as well as I look after her. I would highly recommend Petstay and their carers.
James, April 2017
Jo was incredible from start to finish. Our boy is a big dog, and we were initially apprehensive about leaving him with strangers. He is a rescue that has only been with us for a few months, and we wanted to ensure he did not feel abandoned again. Jo and her family put our fears to rest immediately, really making an effort to get to know Loki and all his rescue dog quirks. Being such a large dog, they knew how to handle him brilliantly. Jo took notes throughout the whole of the first meeting to ensure all our training efforts continued over the weekend. He had an amazing big garden to play in all weekend, and was not left a second without a bit of attention. Jo and family are the best dog sitters by far, and we look forward to using them again in the near future
Hannah, March 2017
This was the third time we had used pet stay whilst away and we would highly recommend this service. It was home from home for our mischievous but nervous beagle and we had peace of mind as I know he was well looked after. A reasonable price too for such dedicated time and care.
Claire, February 2017
Jo was fabulous and we cannot thank her and her family enough for the wonderful care and attention that was given to Porky.
100% recommendation. Lovely lovely lady.
Thank you Jo and PetStay.
Janet, February 2016
We had a fab time and what made it even better was that we knew our boys were being cared for well. Jo and her family were absolutely superb and I really don’t think that my boys will be staying anywhere else when we go away. Jo took note of all that I told her about the boys and they were looked after brilliantly. We were absolutely 100% satisfied with your service and would recommend anyone to use you and your carers.
Charmaine & Bob, Drummer & Buddy, November 2015
We would just like to say how pleased we were with the way Jo and family looked after Lucy for us again last week. It really helps to make our holiday all the more enjoyable knowing she is with such a lovely, caring family
Maria and Harry , October 2015
Flossie has just come home after her holiday with Lisa and her family in Hadleigh. She was very well cared for and we would not hesitate to use PetStay again. It made our holiday all the better knowing how happy she was.
Carol, September 2015
I just wanted to let you know that we are over the moon with the care Porky received from Lisa and her family.
Being a rescue dog Porky does have some issues and behaviours due to being previously badly treated but when we arrived to collect him it was obvious he was very happy.
He was better in the car coming home and has been calmer at home, we think the experience has done him a world of good and he obviously really enjoyed his own little holiday.
I cannot recommend enough the care Lisa and her family have given Porky.
Thank you very much to Lisa and to PetStay.
Janet, September 2015
Thank you PetStay Loki had a lovely time with his carers he was so well looked after and such lovely people will be booking again with you it’s so nice to no I can leave my dog with lovely people that look after him so a BIG THANK YOU from us and Loki
Many thanks for organising John to care for Mitsy whilst we were on holiday. He was just perfect for her and she looked fabulous when we picked her up – beautifully groomed and very happy.
I would not hesitate to use John again if I need dogsitting in the future.
We had a wonderful holiday thank you – I can’t believe it’s over already!
Natalie, August 2015
When I used Petstay in July 2015, it was the first time that I used this pet sitting company.
The booking procedure is very straight forward and quick.I met the carer for a brief visit then my dog had a “sleepover” at the carer’s house.
I was very happy with Dawn Higgins who is a lovely lady who so obviously loves dogs. She was very eager to accommodate my dog and not to disrupt his routine at all.
He spent just over two weeks with Dawn and when we collected him he was very calm and happy.
I wanted to book Dawn again for another stay but she was already booked up.
Having had the first booking, I had no hesitation is using Petstay again. My dog is staying with John for three days soon and I hope that it will go as smoothly as it did before.
France, July 2015
Would like to say thank you, for finding Pauline & Tony to look after Alfie for me. Can’t thank you enough Pauline & Tony, for caring and looking after Alfie for us, was worried about leaving him, but I needn’t have been, received text messages to let me know, how he was, and felt reassured. Lovely couple, Alfie will definitely be staying with you again.
Sharon Johnston, July 2015
We had not left Lily with anyone before but Petstay and Jenny made everything so easy. From booking to being able to meet Jenny, before we travelled, we were very pleased with the service and care. Lily’s specific diet was no problem for Jenny, nor were our daily calls enquiring as to whether Lily was ok. When we were told that Lily had spent the night in Jenny’s bedroom because she was scared of the thunder we knew she was in very safe hands. We would have no hesitation in using Petstay again.”
Caroline, July 2015
“I was more than happy with the service that you provided for me. It was 5 star – without a doubt and will highly recommend you.
As for Pam, she was amazing – Bella was so happy and well taken care of…..Bella got too comfortable and probably would love to have stayed longer! Pam was amazing as was Paul.
Thank you very much for all your help, it was much appreciated.”
Dawn, June 2015
“I would like to thank you providing me with a great service regarding looking after my dog. The carer you put me onto Emily was so professional and I felt so at ease with her I knew my dog was going to get the best care possible. This was a first time for both me and my dog (leaving her with someone else) so I knew there would be separation anxiety with both of us but Emily was so good at her job I cannot fault her (or her partner). I could tell from the first meeting of Emily that she was just as passionate (if not more) than myself about dogs, even her own dogs give off a positive energy, which was great for me. I would highly recommend Pet Stay and Emily to anyone with a dog, she is everything and more than what you’ll be looking for. Professional, caring, understanding, knowledgeable, trustworthy, friendly and honest are all the words attributed to Emily and the great care she took looking after my Maisy. Thank you to Katie and Steve for putting me onto Emily and having vetted their carers so well and thank you to Emily your a star.”
Lisa, June 2015
“We were looking for an alternative to kennels for our Whippet Bella and found PetStay a good solution. We met Jo our carer and Bella was very settled and happy in her care. We would definitely use PetStay, especially Jo, again in the near future for short holidays and family occasions with complete peace of mind. Thank you again.”
Bella & Lola
“Thank you for finding us the perfect couple to care for our two dogs Bella and Lola. We hate leaving them, and would never use kennels, so finding a loving caring home for them to stay in was very important to us. From the moment we met the careers to see how they would bond with our girls, we could tell that we would be happy to leave them with them. We could tell they were loving dog people, who instantly bonded with out two, especially Bella who is a fussy little thing. When we returned from our holiday the girls were happy and had enjoyed their time with the careers. We have no doubt that in the future we will use Petstay to organise our dogs ‘holiday’ for us as we know they’ll be happy, safe and loved.”
Sam Arrowsmith, May 2015
Firstly may I take this opportunity to thank both yourself and Steve for your wonderful friendly and prompt service. Having never used a sitter service before, especially at such late notice I was very nervous and worried. I needn’t of been because from the moment I made my enquiry I felt that our Sophie would be in good hands but also so was I.
Thank you PetStay for finding a truly wonderful, kind and caring sitter Cher, especially at such short notice. Sophie had a truly wonderful break while we attended our Son’s Wedding.
Sophie loved Cher to bits also Lottie and now has a new friend. Not sure if photos are permitted but I did ask Cher if we could take a few because it’s lovely to put a face to a name. We will be using Petstay again in the future and will be recommending you and especially your lovely Sitter Cher and Lottie to our friends and family. Thank you so much. Xxx
Thank you again, Kind regards
Margaret, May 2015
We had a great time and it looks like Bobby did too – Viv and Derek are great people. We feel safe leaving Bobby with them again in August, and that means a lot to us.
All the best
Pat & Lin Farey, May 2015
Thank you so much for finding Jo and family to have “Lucy” last week. She was so well looked after and happy to be with Jo. It made our holiday worry-free! We are planning to go back to Portugal early May, 2016 for a week, please would you advise when we can book “Lucy” in with Jo. again.
Maria and Harry , May 2015
To find out more or to arrange a visit to one of our carers in the South Essex area, please get in touch using the details below.
Tel: 01268 462173
Mobile: 07469 247860
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay South Essex office address is 8 The Chimes, Benfleet, SS7 1HS For the purposes of data protection PetStay is a data controller (ZA232176).
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
· Tax details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email firstname.lastname@example.org or by post at PetStay, 8 The Chimes, Benfleet, SS7 1HS. Alternatively, you can telephone us on 01268 462173.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to email@example.com.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email firstname.lastname@example.org.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.