Home Dog Boarding
Home Dog Boarding in Bromley & South East London
We are the alternative to kennels in
Greenwich, Bromley, Lewisham, Swanley, Orpington, Keston,
West Wickham, Chislehurst, Beckenham, West Wickham and Sidcup
Your local PetStay branch
Home Dog Boarding in Bromley & South East London
We are the alternative to kennels in Greenwich, Bromley, Lewisham, Swanley, Orpington, Keston, West Wickham, Chislehurst, Beckenham & West Wickham.

Tel: 0203 633 0800
Mobile: 07340 997299

PetStay Bromley & South East London Branch

Hi we are Ian and Claire and together with Harry, our bulldog cross (Old Tyme and Frenchie), we are thrilled to run the 1st branch of PetStay in South East London

Being huge dog lovers, ensuring Harry is happy and well cared for when we are away is of the utmost importance to us. We wanted to be able to give others the reassurance of knowing their dogs are well cared for and enjoying their holiday as much as they are.

All our carers go through rigorous checks and must comply with local council regulations, in addition all carers are fully insured via PetStay. We are only happy to take a carer on who we would happily leave Harry with, and we are very fussy, so we know we only have the best on board!

Why Choose PetStay?

From our own experience and many conversations within our local doggy community, we know how difficult it can be to find good, consistent and reliable care for your dog when you go away. We know Harry would never be happy in kennels or placed with a sitter who didn’t fully understand his very personal doggy ways, and neither would we. Caring for your beloved family member is about so much more than just food and board.

We are home dog boarders so we will match your dog to an appropriate carer based on where you live and the needs of your own dog. A carer is exclusive to you for the duration of your booking, up to three dogs from one household can stay at any one time.

We will arrange for you and your dog to meet your carer in their home so you can talk through your dog’s routine, discussing for example where they sleep, how many walks they have each day plus food and treats. If you want daily pics and videos of your pooch enjoying themselves ( we do ! ) your carer will send these to you. This visit means your dog will be familiar with the carer, their home surroundings and provides you with complete peace of mind. We confirm your booking after you meet the carer and once you are completely happy.

PetStay Bromley & South East London

Become a PetStay Carer

We are always looking for dog lovers to join our team of local home boarding dog carers.

It is the perfect opportunity to enjoy the benefits a dog can bring to your home if you are unable to commit to a pet. Not only will you be matched to dogs that suit your lifestyle, but you will be able to meet them and their owner before the booking is made to ensure everyone is happy!

If you have a secure garden and are home most of the day you could be who we are looking for!

Find out more on our webpage or call us for an informal chat!

Ian and Claire – PetStay Bromley & South East London

Contact Details

To find out more or to arrange a visit to one of our carers, please get in touch using the details below.


Tel: 0203 633 0800

Mobile: 07340 997299

Email: ian@petstay.net

Licence number:  Lewisham Council: LEW/AAL/002

Licence number: Bromley Council:  19/00175/AWHBD

Areas coveredBlackheath, Catford, Charlton, Eltham, Greenwich, Lewisham, Beckenham, Bromley, Chislehurst, Orpington, Swanley, West Wickham & Sidcup

Including the following postcodes:
BR1, to BR8

SE3, SE6, SE9, SE12

DA14 & DA15

Are you worried about leaving your dog in kennels? Have you ever considered a dog sitting service in Bromley?

If you are worried about leaving your dog in kennels and would prefer a more personal touch, then why not consider a dog sitting service in Bromley, Greenwich, Lewisham, Swanley, Sidcup and the surrounding areas. We are licensed and insured to care for your dog while you are away.

At PetStay Bromley & South East London we have many caring and affectionate pet sitters that are insured and have been carefully chosen to provide a better experience than dog kennels for dogs whilst their owners are away on holiday.

The carer will ensure that your dog is treated as part of the family and will be given the same routine that they would obtain at home, making our home dog boarding service in the South East London area a far less stressful experience for your dog than kennels.

PetStay has gained an outstanding reputation over many years for providing an excellent dog sitting service and now PetStay Bromley & South East London are becoming well known as your local dog sitters in the Bromley area.

Home Boarding for Dogs

Home Dog Boarding

  • Your dog/s stay in one of our loving carers’ homes
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • We don’t mix different dogs together
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices

1 Dog £29.00 a day
2 Dogs £44.00 a day
3 Dogs £54.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.

Keep Healthy, Become a PetStay Dog Carer!

If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!

Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!

We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!

Please call Ian or Claire for more information and an informal chat

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

You will receive a daily allowance starting from £16 per day.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.


Used Pet Stay again this year for Millie who had the most excellent time with Yvonne – again! I couldnt ask for a better environment for my Millie to stay.

Paul Orpington

September 2020


Thanks for all your help with setting things up for honey to stay with Chris the other week. I was impressed by the service provided by PetStay throughout, especially the fact there was always someone on the end of a phone and how quickly everything came together. Chris was fantastic and honey came back fit, healthy and happy which is the best review! Please find attached a picture of honey you’re welcome to use on the site if you like.

Have a great Christmas,


December  2019


This is the first time we have used PetStay and we are very impressed with your service. This was the first time we had left our 2 year old Labrador Coco with anyone other than family. She is very lively and can be mischievous, but she settled in quickly and happily with her carer Karen, and had a lovely long weekend. Needless to say Karen reported that she was very well behaved and would have her again!

We were a little nervous of leaving her, but from the moment we met Karen we felt confident that she would be in good hands. Karen kept in touch with us throughout the time we were away and sent us photos and updates daily. Coco had a wonderful time with lots of walks in the woods on a very soggy weekend! Although pleased to see us I think she would of happily stayed with Karen for longer. We couldn’t of wished for a better placement for Coco, many thanks to Karen for making her stay such an enjoyable one. We will certainly use PetStay again and will be recommending your organisation to all of our friends.

Anne & Janes
October 2019

Pip and Milo

I met the lovely Lorraine who looked after my 2 boys Pip and Milo who I have never left with anyone, I was nervous leaving them but Lorraine put me at ease straight away and the boys had a great time.  They were happy and relaxed when I went to pick them up and will deferentially use PetStay again if I need to leave boys again,  it was nice to know you can relax knowing they are also having a great time

September 2019

“We are so very grateful to Ted and Jan for looking after Maggie so well. Clearly she enjoyed her holiday with them and was so relaxed and happy she was in no hurry to come home. We returned to a very contented dog and that made us relieved and reassured that we know two special people to care and look after our Maggie next time we go away. Ted and Jan were superb and looked after Maggie at very short notice. We highly recommend them.”

September 2019


“Thank you very much for the PetStay arrangement for Luna. Karen was absolutely perfect and did a fantastic job with Luna. She really put our mind at rest whilst on our break. We received lots of updates from her which we were grateful of and Luna was superbly cared for. Many thanks and I will be in touch soon regarding availability for next year.”

September 2019


It was lovely to leave Stevie with people who really looked after her and she looked so well when I picked her up. I think she had a lovely time and I didn’t have to worry about her when she was away. Lovely to get pics as well. I really recommend PETSTAY and will be using them again.


Sarah & Kate
September 2019

Jessica & Karen

Having been a bit stuck and needing a dog sitter for our jack russell Jessica at the very last minute, We thought we had exhausted all options but then happened upon Ian and PetStay Bromley and we are so extremely thankful that we did as now we wouldn’t use anyone else! Ian was speedy in all of his responses and gave us huge reassurances that Jess would be very well looked after whilst we were on holiday. He matched us with a wonderful lady called Karen who I cannot recommend enough! Karen sent us regular daily updates and photographs of Jess having the time of her life, from long walks in the woods to belly tickles on the sofa in front of the TV. We felt completely relaxed knowing that Jess was in her care, and we are both particularly picky when it comes to who looks after Jess as she’s so very precious to us. I wouldn’t hesitate to recommend PetStay and Karen in particular; Jess can’t wait to go back to her trusted holiday home!

August 2019


This was our first time using PetStay for Millie. Yvonne was recommended by Pet Stay as she had a Labrador herself and was local. Millie had a fantastic time with Yvonne who looked after her so well. I honestly couldn’t have asked for more. The service from start to finish was brilliant. I will be using PetStay and Yvonne again to look after Millie.

August 2019


This was our first experience using PetStay. Our holiday dog-sitting plans fell through a couple of weeks before our trip and we needed to find someone at short notice to look after our beloved 11 year old Labrador, Mabel for two weeks. She has only ever stayed with friends before so I was really worried. I called Ian in Bromley and he couldn’t have been more helpful and reassuring. He explained how their service works and how all the carers are thoroughly vetted and matched to suit the needs of the dogs. Within a few days, we were introduced to Chris in her lovely home and from the second we met her, I knew she would look after Mabel as if she were her own. The briefing session was really thorough and Chris made sure she knew everything she needed to know about Mabel’s needs and ‘preferences’. When we dropped her off, I knew she would have loads of attention and affection and we were able to have a relaxing holiday knowing she was completely safe and having a whale of a time. Chris told me that they bonded immediately and Mabel met all the neighbours and made herself truly at home. I wouldn’t hesitate to ask Chris to have Mabel again and I can’t recommend Ian and PetStay highly enough. Thanks Chris and Ian and all Mabel’s new friends!

August 2019


This was the first time I have used PetStay and I can highly recommend them. Our show Cocker Spaniel, Hollie, was treated like a Princess, by Yvonne and along with her own dog, very well looked after. They got on very well together. An excellent service which I will not hesitate to use again.

August 2019

Patch & Bailey

I must say I was so pleased with the way Maureen and John looked after our two dogs Patch and Bailey. The dogs were so relaxed when we picked them up and everything went smoothly. I would highly recommend to anyone wishing to place your dogs with them as they are wonderful caring people and I would definitely use them again if I was going away and needed a dog sitter. Please pass on my comments to them as I was so happy with the care they gave and it gave me a chance to enjoy my holiday without any worries. Also liked to receive pictures on them during their stay which was lovely.

August 2019

Mila & Macy

Mila and Macy had a fantastic time with Lorraine. Macy is deaf and Lorraine made it so easy for us to leave them with her. Highly recommend. Thank you

August 2019


We left our very lively springer spaniel Paddy with Karen last weekend and were delighted with the whole experience. Ian and Claire were very understanding and helpful when trying to find a good home for Paddy for the weekend and Karen was the perfect choice. We received a text to let us know how he was getting on as he’d never stayed in someone else’s house without us before but he obviously had a great time and I would definitely recommend.

July 2019


Emma looked after Lily and the whole process was very easy. Will use again!

July 2019


We left Jessie (our beloved black Labrador) with Karen for 2 weeks and really couldn’t be happier! Karen obviously really cares for her dog guests and kept us brilliantly informed with messages and photos throughout our holiday. To be honest, when we collected Jessie she looked in better condition than when we left her. She was obviously well exercised, fed exactly the right amount and groomed like a princess! We are very happy to recommend Karen and Ian and Clare at PetStay were also superb throughout. We know exactly where Jessie will be going when we next take a holiday and as every dog loving owner knows, it really is important that you can go away knowing that your canine family member is happy and being fantastically well looked after. THANK YOU KAREN, IAN AND CLARE!!!

June 2019

The boarding of my dogs was arranged by Ian and Claire at the Bromley branch of PetStay. My dogs have previously been looked after by family and by people recommended to me, and I was understandably a little anxious about using an agency. I needn’t have worried. Ian & Claire were very helpful and understanding of my concerns. I have two mini schnauzers, one of whom can be a little tricky if not understood. After speaking to Lorraine, the lady who looked after them, I felt reassured enough to book two weeks with her. I met her and her husband before our holiday and they were really nice people who I felt would look after the dogs well. Whilst we were away one of my dogs was unwell and Lorraine very kindly took her to our own vet for treatment,even though it was about half an hour away from where she lives. On our return the dogs seemed happy and healthy and I will definitely be using PetStay again.


June 2019

Poppy (and Maureen)

Maureen and John looked after my dog Poppy whilst I was on holiday for the week. They sent me photos so I could see how she was (lying on the sofa of course!) and she seemed very happy. I had no worries about Poppy whilst I was away, Maureen and John looked after her as if she were their own. I wouldn’t hesitate to leave Poppy with Maureen and John again. With thanks to Ian and Claire for matching us up with Maureen and John.

June 2019


Ian and Claire were fantastic to my Rottweiler Kiki, they practiced my specific training routine for meal times to keep control of kikis food aggression. I was sent pictures and video updates during my holiday. When Kiki came home she was relaxed and happy, in fact it was as though she had come back from etiquette school! The whole experience was worry free and wonderful.

May 2019


I used PetStay to look after my very spoilt and loved standard poodle, Zsa-Zsa for a week in May 2019. The service was very efficient and considerate of all of my wishes and Zsa-Zsa’s quirky routine. I met the carer, Karen in her home in S.E. London, she was very attentive and Zsa-Zsa immediately rested her head on Karen’s knee, (always a good sign). Karen let Zsa-Zsa explore her house leaving her to wander upstairs and downstairs and her garden, I felt very relaxed. Karen accommodated our drop off times and seemed genuinely excited to look after Zsa-ZSa. During my holiday I felt confident that Zsa-Zsa was happy as I received daily photo’s and updates, Zsa-Zsa is a fussy eater and I could see she was eating well and having lots of walks. I normally worry about leaving Zsa-Zsa but this time I felt much happier, the whole family enjoyed our break much more as we knew Zsa-Zsa was happy too.

May 2019


Thank you so much to Ian and Claire for looking after our pup in such short notice! Aslan had a brilliant time and did not want to come home! Definitely recommended to family and friends! Such a lovely couple

April 2019


My first time using PetStay and I don’t think it will be the last! From the start Ian and Claire were both super friendly and so easygoing, it was like going to an old friend’s house. As they were unable to find a carer for the period of my vacation, they decided to look after my doggie themselves! They treated Essie like their own and even cooked her chicken and rice when she had an upset tummy. It’s reassuring to know that there is a reliable service out there that cares about your pet as they would their own. I forgot to bring some Dentastix and there was no fuss as they just brought some for her. Would definitely recommend.

March 2019


“Very good service. Communication with the company was effortless and all information very clear. PetStay had made good communications with the sitter as well and everything went according to plan!
Would recommend the service to anyone in need of a pet sitter, and will most definitely be using them going forward.

January 2019

“What a lovely couple and I wouldn’t hesitate to recommend them to find a brilliant holiday for your babies”

November 2018

Meet Our Carers


I wanted to become a Carer for PetStay Bromley as I have always wanted to work with dogs. I have had dogs since I was 2 years old and can’t think of a better role to have than be with dogs all day. I already have my own dog , Pip, a Jack Russell / Dachshund cross, and I am constantly looking for friends to play with him as he loves to play with other dogs . As a Carer with PetStay Bromley it is ideal. It is the best role in the world and so rewarding.


(Pictured with guest dog KiKi)

I have always had dogs growing up and as an adult, we had all different kinds of dogs from small to very big dogs. After our last dog a Labrador passed away …. the house felt so empty and I hated coming home to that and really missed going to the park or long walks with her. While on Facebook one day PetStay popped up and I clicked on the link and left my details. Ian & Claire came to meet me at my house ….. I went through the checks and the inspection and as they said the rest is history and I love it, So thanks again lollie x’


(Pictured with guest dog Zsa Zsa)

Hi, my name is Karen and I am a carer with the lovely Claire and Ian from PetStay Bromley. I decided to become a carer as I know the most important question, when booking holidays is who will look after my beloved pet? This is something I have had to think about in the past, finding someone who will care and love them as much as you do. This thought attracted me to PetStay and I could see I could fit the role as a carer
All dogs have their individual personalities and getting to know them and their needs along with lots of cuddles along the way has been very rewarding
I have been enjoying my new role and have met some lovely furry friends and have had the pleasure of return visits. I also have the added security of Claire and Ian if I need to clarify anything or just there to help me fulfill my role. I look forward to my meet and greets where I get to know my future house guests and its so nice as a carer to know you have treated them like one of your own, the only sad part is saying ‘goodbye’


A Good Start to 2020

“We have just started our 2nd year and have had some lovely reviews from our customers. Many have now used our services several times and their dogs have been treated to a fun and safe holiday of their own with our wonderful Carer’s. We are carefully growing the base of Carer’s that work with us, and will only take those on that we would be happy to leave our own dog, Harry, to stay with, while we are away.

We are the worst “doggie parents”, when it comes to needing daily updates of texts, pictures or videos. Contact with our Carer is essential to us if we are to enjoy our holiday…we still miss Harry like mad, but knowing that he is safe, secure and having doggie fun, means we can relax, which is what a holiday should be all about.

This year we will be out and about with our “Petstay Pink” Gazebo and stand at local events to meet as many dog owners and hopefully potential new carer’s as we can. It is also a great opportunity to say “hello” to our customers, and wish them Happy Holidays!

Many thanks to our customers who have allowed us to use pictures of their beautiful Princesses and handsome Princes….many of which we have shamelessly spread across Facebook and Instagram!!

We will be waiting to take your calls, our Carer’s just love to meet their new four legged housemates, or meet up again with their doggy friends they have had to stay before.”

PetStay Bromley Out and About!

PetStay Bromley will be at Chinbrook Meadows, Sunday 1st September for the annual Dog Show and Grove Park Carnival. If you are in the area, please come and say hello. You can’t miss us we have the Bright Purple Gazebo with our dog Harry keeping an eye on the Dog Biscuit Jar!!


PetStay Bromley awarded 4 Star License from Bromley Council

PetStay Bromley have been awarded another Maximum 4 Star License for a new business by Bromley Council.  This confirms we have met the “higher standards” required by Defra

First Aid Training at PetStay

We have just completed the Canine First Aid Level 2 ( VTQ ) Course. A qualified Vet gave the training and covered a wide variety of potential topics, including what to look for with “Bloat”, CPR, how to stop a bleed and dangerous foods for dogs. We have put together a fact sheet to share with our carers.”

Come see us in West Wickham!

PetStay Bromley & South East London will be at West Wickham Village Day 6th May, it would be lovely to meet all you dog lovers on the day!

Wickham Day Show

4 Star Licence from Lewisham Council

We are very pleased to have been awarded a maximum 4 Star rating as a new business, from Lewisham Council for our Home Dog Boarding License. This confirms we have met the “higher standards” required by Defra. All our potential new Carers are being interviewed and checked by us to ensure their standards meet ours, and maintain a rating that we are passionate to maintain, to ensure the welfare of your dogs is at the heart of our business.

Dog sitting services in Sheffield areaContact Details

To find out more or to arrange a visit to one of our carers in the South East London area, please get in touch using the details below.

Tel: 0203 633 0800

Mobile: 07340 997299

Email: ian@petstay.net

New Customer Enquiry

Name (required)


Email (required)


Pet Information

Dog 1



Dog 2



Holiday Dates

Any other Information


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)

Telephone (required)

Email (required)


Information that you think would help us with your enquiry.


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies


At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.


Who are we?

PetStay Bromley & South East London office address is xxxxxxxxx xxxxxxxx xxxxxxx xxxxxxxxx xxxxxxxx. For the purposes of data protection PetStay is a data controller (ZAxxxxxxx).


What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.


How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.


How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.


We may use your information:


  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure


We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:


  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers







Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.


We will retain information about you for the duration of our relationship with you, then 3 years.


Prospective customer data is retained for no more than 3 years.


We will retain financial records for 6 years, following the end of the current financial year.


Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.



Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer


·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence


We will retain information about you for the duration of our relationship with you, then 12-months.


Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.


Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)


We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.


Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.


Data is stored on secure EEA-based servers.




Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.


We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.


We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.



Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.



Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.


With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • You can verify the details you have submitted to PetStay by contacting us by email marisa@petstay.net or by post at PetStay, Chestnut Cottage, 58 The Knowle, Shepley, Huddersfield, HD8 8EA. Alternatively, you can telephone us on 0114 4372604.


  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.


  • You can always feel free to update us on your details at any point by sending an email to marisa@petstay.net.


  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.


  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email marisa@petstay.net.


You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).



Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:


  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.



Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.


We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.






Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.



Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.


Cookie Name Purpose
Google Analytics _ga
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.


Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.


Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.


Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout


Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.