PetStay Derby Branch
Hi, we’re Chris and Mark and we run Derby’s branch of PetStay. Having both grown up with dogs all our life, it’s always been our aim to take our love of dogs and turn it into a career… and to be actually doing it is a dream come true for both of us.
On taking holidays ourselves it always took plenty of planning to ensure our own dog was well looked after without the need of having to go into a kennel and when Mark’s parents started caring for another branch of PetStay and seeing what they had to offer we knew we had to get involved and bring this much loved alternative to Derby.
We know the importance of ensuring you can go on holiday knowing your dog(s) is well cared for and with PetStay you get that peace of mind as well as giving your dog(s) a little holiday too. All our carers go through rigorous checks before they can start caring so we know we only have the best on board.
Based in Breaston and living on the Derby/Nottingham border, the success of bringing PetStay to Derby has been so overwhelming we thought it only right we also brought PetStay to the doggies of Nottingham! So if you know someone who lives in Nottingham who would love to give their dog(s) a holiday, please let them know about the wonderful service we offer at PetStay!
Chris & Mark, PetStay Derby.
To find out more or to arrange a visit to one of our carers in the Derby area, please get in touch using the details below.
Tel: 01332 489689
Mobile: 07973 912539
Mark Skorupa and Christopher Sutton are licensed by the following local authorities:
Derby City Council (Licence Number – 082829)
Erewash Borough Council (Licence Number – 62731/19)
Amber Valley Licence (19/00333/ANIWEL)
North West Leicestershire – NWL/HB51
We cover the whole of DE postcode area including:
DE1, DE3 to DE7: Derby, Matlock, Ripley, Ashbourne, Ilkeston
DE11 to DE15: Swadlincote, Burton-on-Trent
DE21 to DE24: Derby
DE45, DE55, DE56, DE65: Bakewell, Alfreton, Duffield, Belper
DE72 TO DE75: Breaston, Borrowash, Draycott, Aston-on-Trent, Weston-on-Trent, Melbourne, Chellaston, Castle Donington, Heanor
Are you worried about leaving your dog in kennels? Have you ever considered a home boarding service in the Derby area?
At PetStay Derby we’ve carefully selected many caring and affectionate people who will care for your dog while you’re away on holiday. Our dog sitters in Derby who are insured provide a far better experience for your dogs than kennels because we provide a home from home environment, a real alternative to kennels.
PetStay Derby is licensed and insured to care for your dog while you are away.
Here at PetStay Derby we offer an outstanding dog sitting service to families who would prefer to have the peace of mind that their dogs are happy and settled in a loving environment whilst they are away on holiday.
We will pair your dog with a suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.
Since 2005 PetStay have gained an excellent reputation for providing a dog home boarding service second to none, far removed from the experience of traditional dog boarding kennels. PetStay Derby are now becoming known as your local dog sitters.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
Do You Want to Work With Dogs?
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Chris and Mark for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £14 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Everything went well with Stripey staying with Brian and Glynnis. She seemed to have enjoyed herself and settled well after a few days. Glynnis kept in touch by text and responded quickly when I enquired – she even sent a photo! Stripey is a very quiet dog and nervous of heavy traffic so the location along with Brian and Glynnis gentle approach made a really ideal match! Many thanks.
Utterly brilliant. My cockapoo is an anxious dog and I was worried about leaving him. Gill was fab and we talked through all of his angst possible solutions etc. She kept in touch via WhatsApp while we were away so we knew he was ok. He was so well looked after and very happy to be there. Thanks Gill
Just to say that Andrew and Heather were fabulous PetStay carers. We were understandably apprehensive about leaving Amber and she’s only 8 months old but they looked after her so well and included her in all their planned activities. She loved having Dexter the Cockapoo for company too! We are so grateful and would happily let them care for Amber in the future. Many thanks. The photo says a thousand words – one happy relaxed Cavapoo pup!
Zoe, Amber and family
After searching everywhere for someone to have our much loved dog Blake whilst we were away getting married this summer, I stumbled across PetStay after doing a google search. I contacted Mark who was extremely quick to respond with an email and then a phone call to discuss Blake’s requirements. He soon matched us up with Odette and Ian for Blake’s stay who we visited before leaving him with them. Blake has never stayed with anyone other than family before, but because all family were coming with us we only had a few options left and I knew I didn’t want to put him in a kennel. Blake is an older dog with various health issues and the thought of leaving him was a little daunting for me. However, I could not have asked for better care of Blake, Odette sent me regular messages to tell me Blake was OK- along with photos of him enjoying his stay at their house. He came back a happy dog and I could tell he had been extremely well cared for. I cannot recommend PetStay enough, and if I ever need someone to look after Blake in the future I would not think twice about contacting PetStay. A massive thank you to Odette and Ian for caring for our dog as if he was their own.
Ivy had a wonderful time with Gill, she has come back relaxed and happy. Gill kept us updated throughout our stay so that we had nothing to worry about and yes, Ivy was still pleased to see us when she was collected… we had thoughts that she would want to stay. We can’t thank Gill enough for her care of Ivy.
Indy had a lovely weekend with Carol and her husband. He is only young and very lively (and very intelligent , an Australian Shepherd) He settled in well and was a good boy.
“What a fantastic home. Our beloved whippet stayed with a loving family who cared for him as though he belonged to them. Thank you so much to Carol, his carer whilst we were away. “
“Carol looked after my cocker spaniel Louie while we were on holiday for a week. It was hard to leave him but I needn’t have worried, he settled well and no problems. Carol was very welcoming and reassured us Louie would be fine, can’t thank her enough and would leave him again with Carol.”
“Bailey had her first stay with Mark, Chris and Audrey this weekend, She has had a lovely time! Mark sent us a picture on the first day to show us that she was settled and happy, He then sent us a few more showing her happy and relaxed. Definitely recommend them and I know Bailey is looking forward to her next weekend in August!”
“We were very worried about trying to find someone to look after our Jack Russell Milo. Milo is 13 and a rescue and when he went into kennels about 10 years ago he was so stressed that we decided never to do this again.
Due to unforeseen circumstances we found that we needed look for someone to look after Milo for a few days while we had to go abroad.
When we first met Mick and Viv we felt very comfortable and completely reassured that Milo would be well taken care of. They have a fantastic large enclosed garden and Milo just made himself at home. They both took the time to listen about Milos routine, he is losing his sight and slightly deaf plus he has a heart murmur. They asked all in depth questions regarding walks, feeding and how he likes to play and how he is regarding other animals and people.
The real difference came when we collected him he was just so happy to be there and Mick and Viv had done everything they possibly could to make sure his visit was enjoyable. I would not hesitate to use Mick and Viv again, the service was excellent and you could tell how much they cared for anyone’s pet that was left in their care. I cannot recommend them enough.”
“Excellent service, I would highly recommend PetStay. Alfie went to stay with John and June. Alfie had lots of walks and had a very high standard of care. Alfie was a very happy collie as John and June had excellent ball skills. Don’t hesitate to book PetStay if you want your dog to come back relaxed, calm and like they have been on holiday themselves. Thank you John and June.”
“We came across PetStay Derby online and instantly knew we’d found the right place to board our dog Ernie. After speaking to Mark and then meeting our wonderful carers, it just confirmed what a great service this is. Leaving Ernie with the couple in Derby left us feeling relaxed and reassured he was going to have a great time while being properly looked after.
It’s quite funny, not only did we have the holiday blues after our break in the sun but we think Ernie did too after his PetStay holiday!! We’ll certainly be telling all our friends with dogs about this great service.”
“My 14 year old Springer recently went to stay with June and had a lovely few days and I’m not convinced he wanted to come home! From the moment I contacted PetStay they were very professional and answered all my queries. June was very welcoming to both myself and Alfie and kept me updated on how he had settled in while I was away. I will definitely use PetStay again and have already recommended to friends.”
“I would recommend Petstay every time, we were very nervous about leaving Rosie for the first time, we were reassured when we met Mick and Viv, who were very experienced, Rosie had a lovely holiday with them and Was well cared for and very settled and happy in their home. On the second occasion she stayed with Brian and Glynnis as Mick and Viv were unavailable, again she was very well cared for with them and had enjoyed some lovely walks and was clearly very settled and happy in her new home from home care. Brian and Glynnis and Mick and Viv took time to meet Rosie and really understand her routine and ways prior to her stay, this was very reassuring. Thank you Petstay for finding us such exceptional care for our precious girl.”
I wouldn’t leave our dog with anyone else. I contacted Chris at Derby PetStay and talked to him at length about our dogs needs, as he has had 3 fits in 2 years. Chris said he look for a suitable match. He found the perfect home for him and we visited the home and were impressed with the couple and their home that we booked. I was a little nervous about leaving him as the last holiday we had aboard, he was in kennels and had his first fit but I checked after the first night and all was ok. I was able to go away feeling confident he was in the best place. When I collected him I could see that he had been happy in his holiday home and will only use Petstay in the future. It is the perfect way to leave your dog as they are in a home and get the very best care and attention. I have recommended PetStay Derby to friends and family.
Thank you to all at Petstay Derby for giving Beau happy holidays with Carol, and previously with Mike & Lorna.
A great service with lovely hosts
I was very happy with the care that Lexi received from Gill. From the first meeting, I was quite at ease that all would be well. Lexi is an elderly 16yr old springer spaniel and changes in her routine can make her very anxious. But she settled in with Gill and Gill’s young springer spaniel very easily, and Gill followed her routine very closely. When I collected Lexi I could tell she had been quite content. So a huge thank you to Gill. I will be very happy to use PetStay again.
“We currently had a few days away and via PetStay were lucky enough to have Odette and Ian look after our beautiful Labrador, Cocoa. It is so nice to be able to go away and know she is being well looked after and having fun with them and their lovely Labrador Henry. They make your dog feel so at home and that means everything to us. Thank you PetStay, Odette, Ian and Henry, Cocoa is looking forward to her next stay which we have already booked!!
This was the first time we had left our Red Setter and we were a bit anxious about how he would be!! We met Odette and Ian beforehand, and they certainly put our minds at rest. Zac seemed very settled with Odette and Ian, and they kept us up to date with how Zac was doing. Will definitely be using them again.
Great experience! It was a last minute booking and Petstay really helped us by finding a lovely couple to take care of our dog! Our next weekend away is already booked! 😉 we are happy to have a company that we can rely on and we can plan holidays again without worrying too much about our furry friend! 🙂
This is Clarrie’s 3rd stay with Glyniss and Brian. She is very happy there and they are clearly very fond of her. I thoroughly recommend PetStay.
Our dog, Tommy, is a rescue with many issues & has never been left with anyone except one relative. So it was with some trepidation that we agreed to attend a wedding abroad. We were recommended PetStay and in particular Viv & Mick. I spoke with Chris & was impressed at his meticulous attention to detail. We then visited Viv & Mick with Tommy & were happy to see that they were a warm, calm couple who welcomed Tommy into their home. Some months later we dropped Tommy off with Viv & Mick who thoroughly checked through all the information regarding the issues they faced in caring for Tommy. For his part, Tommy, made himself at home by exploring their large secure garden. There is no doubt that Viv & Mick are very experienced in looking after dogs but what is very reassuring is that they treat every dog as an individual & genuinely care. They were kind enough to send us this picture of a very chilled out Tommy on Christmas Day. When we collected Tommy, he was overjoyed to see us but it was also very evident that he was happy in his environment. Together with our vet, we were nervous about Tommy’s health but it is all credit to Viv & Mick that his routine & diet had been carefully maintained with lots of cuddles, relaxing grooming sessions, interactive playtime, long walks, snoozing on the sofa & being loved in a calm, quiet home. This whole ‘business’ works because it is professional AND has the human touch. Thank you!
Thank you to Petstay at Derby. Wonderful service and the holiday home you thought would suit our dog was excellent. Glenys and Brian who cared for our pooch are lovely people. She took to them as soon as she had met them as did they to her. We will use Petstay again and have already recommended them to other people we know.
We have left our dog Jasper with Lorna and Mike in Derby twice now. They are a lovely couple and we feel totally confident with regard to their care and obvious love of dogs. Jasper can be a little rascal but they seem to love him nearly as much as us, there was a slight blip on this last time, but this was quickly sorted with assistance of Chris at Petstay. We shall have no hesitation in leaving Jasper again with Lorna and Mike, and it is such a relief that we can now look forward to holidays without having to worry. Jasper comes home a happy and content dog. Many thanks Lorna, Mike and Chris.
Many many thanks for choosing to let Margaret look after Millie while we were having the holiday from hell in Italy. I was able to leave Millie with no hesitation whatsoever. Upon return it seems she had had the time of her life. Long walks plenty of free time in the garden and most of all lots of love. Very happy with this lovely lady and hopefully will use her again
Daisy loved her holiday with Chris and Sue. Really pleased with the care and good fun she had. I am confident with the strong control she received too. The holiday was arranged at short notice but PetStay Chris was quick and very efficient. Many thanks.
My dog is happy!
I have a rescue dog who is extremely sensitive to changes in his environment. He hates being away from us so kennels are not an option. I was so impressed with how well paired we were and the team found the perfect carers for our time away. I can’t rate the service highly enough. Very glad my neighbour with a sensitive spaniel recommended them!
I have used PetStay twice. Previously I have put my dog, Clarrie, into kennels which she appears to be happy in but, when it could not take her last year, I thought that I would try PetStay. Although it is more expensive than kennels the service is excellent. We met the carers to make sure we were happy with them and they were happy with Clarrie. She has stayed with them twice and is very happy with them. Similarly, they clearly love having her. They have a comfortable warm house with a big secure garden and are near good country walks. I feel much happier that she is in a normal home and not a kennel cage. I would recommend this service to anyone.
Home from home
We found PetStay Derby via a recommendation. After speaking to Chris for information we were more than assured and happy to proceed onto the next step which was to meet Phil and Sue who our treasured Harley would be boarding with. A fantastic couple! Harley took to them straight away which made us happy. Harley stayed for five days. He was well loved and looked after. Regular texts and photos too. Would not send Harley anywhere else now. Thank you!
I’m so happy I found Petstay. Harry had the best time with Lynda & Andy Simms & family. The care & attention Harry received was exceptional. We will definitely be booking Harry in again, next time we go away. I have been recommending Petstay to all my friends, as I think it’s fantastic.
We were worried about our 13 year old Labrador being away from us for over a week, but our concerns were groundless. Our own dog routines were adopted by Ian and Odette, and our dog was clearly very happy in their care. Regular updates and photographs calmed our nerves while away! The Petstay booking experience/administration was efficient and painless. We will definitely be returning customers.
Darcey had a wonderful time with Richard and Jane and enjoyed every minute. It really did give us piece of mind knowing that she was well cared for, we were then able to enjoy our holiday!
I have completed the review for you. I would just like to say how great it is that you really do check the carers thoroughly and ensure that they are able to care for the pets appropriately. I would have no hesitation in recommending you to others.
Please find attached photos of Darcey. I am more than happy for you to use as you wish.
Henry & Ethel
Chris and Sue who had my two dogs are the loveliest people. I felt confident leaving my dogs in their care and they listened carefully to their normal routines etc and tried to replicate these as much as possible. They sent me messages and photos whilst I was away so I felt reassured that all was well. I would thoroughly recommend them to anyone looking for an alternative to kennels.
Brilliant company. My Cody stayed with the owner of the business. Happiest I’ve ever felt leaving him with a sitter. Highly recommend. Great communication, policies and procedures. Just what you’d expect from a 5* service.
Ruby & Zeus
Great Pet sitters
Amazing Pet sitters. I do not have to worry about my fur babies when I’m on holiday. A much better service than kennels.
Home from home
Our dog Daisy had her first holiday with Paul and Pat and had a great time. They updated me by text that she had settled in really quickly so I felt reassured that Daisy was happy. Paul and Pat were happy to follow Daisy’s normal routine.
I’ve used Petstay several times now with some different carers due to availability. All the carers have been excellent. For a few pounds more than kennels Daisy gets one to one, home from home care, so she gets a real holiday as well as me!
I can’t recommend PetStay highly enough. This was the first time we had left Brooke, our nervous Spaniel, with anyone but family so we were understandably anxious. Kennels were out of the question so we needed an alternative. I had several lengthy conversations with Chris, who very patiently, answered every question I could come up with, before we were matched with Diane & Andrew. We met Diane with Brooke before our holiday and were reassured that Brooke took to her, and that she seemed quite settled in their home.
We had several texts from Diane while we were away, to let us know what a great time Brooke was having. She had a lovely holiday and consequently so did we. We wouldn’t hesitate to use PetStay again, and will definitely request Diane & Andrew’s services. A real home from home alternative to kennels. Worth every penny.
The first time I have used pet stay. I was impressed with the organisation and very happy with the care given to my dog by Liz and Alan
Louis & Bodie
Louis and Bodie Petstay
We left our dogs for the week knowing they were in a lovely home. Our dogs are still young and it was important to us that their boundaries remained in our absence. We will definitely use PetStay again a much better option for our dogs than the kennels.
Angus & Bella
Angus and Bella were truly pampered with Viv and Mike Thank you. Reliable and friendly team Will definitely recommend to friends and they already have their next holiday booked! Thanks again
Wonderful holiday for Paddy!
We were very apprehensive about where our young Puppy would go whilst we were on holiday, he was only 5 months old & Kennels seemed to bleak & austere for such a young dog!
Petstay were great, Paddy went to Stay with Liz & Alan- & Sketch – & he had a great time, going on adventures with Sketch!
We got photos & updates every couple of days & he looked very happy.
We have rebooked already for our next Holiday in July, we can go on holiday assured he is being well looked after. Thankyou
This could be the death of the traditional kennels
From the initial contact with Chris, to picking Barney up from Odette and Ian, this was a terrific first experience with PetStay. We will NEVER use our local kennels again – it was more like a doggie Colditz.
We boarded Barney from March 8th to 15th and, though he cried a little when we left him, he soon settled in. We received text updates from Odette throughout our holiday, and Barney was fast asleep on the sofa when we went to pick him up.
We heartily recommend the PetStay experience. The small increase in fees over kennels is more than compensated for by the quality of the service. We will not hesitate to have Barney stay with Odette and Ian again.
Happy “Ollie” days…
Our 9 year old Cavalier Spaniel “Ollie” is a very adaptable dog, but we could tell when we picked him up from kennels he hadn’t liked the experience much – he would cry loudly on collection and couldn’t get away fast enough. Petstay was recommended to us by another Cavalier owner, so we thought we’d give it a try. It wasn’t a lot more than kennels but the difference for Ollie was obvious when we collected him – he was pleased to see us but he was calm and didn’t seem so desperate to come home like before. We don’t feel guilty about going away without him anymore as we know he’s having a lovely time at his home from home with Liz and her family. Highly recommended.
Beans our 2 year old Cockerpoo really enjoyed his stay with Wendy, Robert and their family. Beans loved playing with their two dogs Poppy and Toby. It was a home from home. Wendy was great at keeping me up to date with what Beans had been up to while we were away so I had peace of mind. We would definitely send Beans for a stay with Wendy and Robert again.
We are both so grateful to Margaret and Phil for looking after Kenzo so well. We had complete peace of mind while we were away and could see that both Margaret and Phil adore our pup as much as we love him. Margaret and Phil were both professional, helpful and very caring towards us and Kenzo – we would definitely be happy to have them look after our little fur ball again. 🙂
Ellie & Betty
Thank you Petstay Derby for putting our mind at ease with placing my girls… in the care of Gary and Vicki whilst we had a holiday. My girls were looked after 1st class and would certainly recommend this service to anyone wanting their treasured fur babies looked after. Thank you.
Cassie stayed with Chris, Mark and the fabulous Audrey while we went for a few days abroad. Cassie is an 11month old cocker spaniel and we wanted her to stay somewhere she would be looked after as we look after her at home. Chris let us know exactly what we needed to bring, we met up to make sure Cassie would be comfortable and although I was apprehensive about leaving Cassie for a few days for the first time, I was reassured that she would be well looked after by people who obviously love dogs. Whilst away Chris sent us photos of Cassie – something which became a highlight of our youngest son’s holiday! When the time came to collect her we could see she had been well cared for and she obviously felt very comfortable with Chris. I would have no hesitation in recommending PetStay Derby and will be using them again
My dog Ted (German Pointer) recently stayed with a family at Barrow – I have to say we were thrilled to bits. He was treated like a member of the family, and settled in incredibly well – he got on famously with the owners 2 dogs. We were sent regular text messages and photos of him out on walks and he seemed to be having a wonderful time. I could immediately tell when i picked him that he had a great time, he was almost reluctant to leave! Absolutely no hesitations in recommending.
Very Happy Owners
We only had our dog 5months she is a rescue dog, 12months old and had been in kennels for 5 months. We had a family member lined up to look after her but this fell through. We were very anxious about who we could trust to look after her and of course were adamant she not go back into a kennel environment. Petstay to the rescue! Chris was extremely helpful and put us in contact with Diane who looked after our dog just as we do, she was happy, we were happy. We hope we now have solved our dog sitting problem for any future vacations and do hope Chris can help us out again and hopefully Diane will be free to have her. I would not hesitate to recommend Petstay to anyone.
We found this service to be professional. Our hosts Pat and Paul were 1st class will use again very loving people towards our little boy
Thank you for a happy and safe holiday for Millie. She loved it, and we had peace of mind knowing she was being cared for so kindly.
A wonderful alternative to kennels for all!
Very Happy Owners
We only had our dog 5months she is a rescue dog, 12months old and had been in kennels for 5 months. We had a family member lined up to look after her but this fell through. We were very anxious about who we could trust to look after her and of course were adamant she not go back into a kennel environment.
PetStay to the rescue! Chris was extremely helpful and put us in contact with Diane who looked after our dog just as we do, she was happy, we were happy. We hope we now have solved our dog sitting problem for any future vacations and do hope Chris can help us out again and hopefully Diane will be free to have her.
I would not hesitate to recommend PetStay to anyone
Beatrix & Oscar
Amazing – highly recommended
The service from PetStay from the first contact to leaving my two small dogs with their host family has been exceptional. Nothing has been too much trouble. Time was taken to match my puppies to the right carers and it was spot on from the outset. Beatrix and Oscar rushed to greet their ‘Auntie Viv’ on their second stay with huge excitement. Mine are needy and at times overly so but Viv and Mike took it all in their stride despite sleepless nights to start off with. I would never use any other pet care service now I’ve found them.
Mike and Lorna looked after my Westie Max for a week while we went away, and they were wonderful. We meet them before we booked so we knew them, which meant we could relax while we were away and enjoy our holiday knowing Max was well looked after. Hence, we have booked again.
Daisy & Lilly
“We found the experience of using PetStay first class. Both Daisy & Lillie really enjoyed their holiday with Terry & Wendy. We think that it was just like a home from home. They were really well cared for. We were so pleased to have found somewhere that we had full confidence in leaving our beloved dogs. We would have no hesitation in using them again, & also in fully recommending them.”
Max on holiday!!
When I booked my holiday I was so worried about max and where he would go, thinking he would have to go into kennels was awful as he’s my baby, but then I heard about petstay and I phoned them and they couldn’t have been nicer, they understood completely how I was feeling and put my mind at rest. They rang me back after about an hour and had chosen a host family that they thought both max and I would be happy with, and they were so right, I was put in touch with Laura who is the loveliest girl and we arranged to walk together with max and her dog and everyone just clicked. I went on holiday with no worries about max at all and I sent messages to laura whilst I was away and she let me know max was happy and settled. I shall never have worries about leaving him again and I’m sure if he could talk he would be asking me to go away again so he could go and play with his new friends again!
“We have recently come back from a wonderful 3 week holiday. It was made more wonderful by the reassurance that our crazy 3 year old Hungarian Viszla, Huxley was being well cared for. We got texts throughout our holiday to say how he was settling in which was very important to us. When we picked him up he looked fantastic. We could tell he was happy as, although he was pleased to see us, he was in no hurry to leave. We will definitely be using Derby Petstay again as it gives us the peace of mind that our furry family member is having as good a time as us.”
“Thank you so much for Rocco’s little holiday. It was the first time we had left him but he thoroughly enjoyed his holiday too! He settled in really well and when we picked him up looked like he had a great time too! The service was well organised, great communication and I love the way you get to meet the people first to make sure everyone gets along!
I will definitely be using this service again and will certainly be telling all of my doggy friends about this excellent service too!
Thank you so much, will be in touch soon as soon as we book our next holiday!”
Daisy & Maisie
“This was the first time I have ever used this type of service and Chris was so helpful and understanding seeking a home for Daisy and Maisie at very short notice during this busy holiday season. I was very nervous about the whole thing as our usual dogsitter was unavailable. Thankfully he found a lovely couple not far away. We took both the girls to meet them and they settled in their home and garden instantly. They clearly love dogs and had plenty of time to walk and love my babies. I was delighted that they had no other animals as my girls are not used to sharing their space, which is something I mentioned to Chris in our first conversation. We were so pleased with the match that we extended the stay as the girls were going to be with a friend for the first half of our holiday, however I felt much happier with them staying for the whole duration even though it would cost us more. It was just the right thing to do.
There were further complications in the run up to the due day but Chris went beyond the call of duty to help out and reassure me everything would be fine.
When we got home and collected the girls, I could instantly see how much they had enjoyed their little doggy holiday. They have been home for a day now and show no signs of being insecure and clingy which for me is a really good sign. If I need to I would happily use this service again, preferably with the same couple.
Please be reassured I would not use this service if I was not happy with it.
I am extremely fussy about who looks after my girls.
Chris was professional, patient and understanding even when I got in a fluster.”
We are completely happy with the care Bella received at Jane and Jeff’s .
They made us all very welcome when we visited and asked for relevant information to ensure Bella had a home from home and usual routine.
Jane kept us informed, by email ,how she was doing and even a picture showing how relaxed Bella was ,which reassured us we had made the correct decision as it was the first time she had been left with strangers .
On return, Bella was happy to see us but her body language with Janet and Jeff showed how she had become attached to them also (Jane and Jeff’s did too).
We will have no hesitation to return to use your service in the future.
Jane & Mark
Pat and Paul were amazing, they really took the time to get to know Lottie our 7 month old Border Collie puppy. We were concerned about leaving such a young dog while we were away but we did not need to worry. Lottie was looked after fantastically, Pat and Paul were brilliant. We would definitely use Petstay Derby again. Thanks Chris for taking the time to find the right home for Lottie, we had a great holiday knowing she was staying with people who really cared for her.
How can we thank you enough, Chris you couldn’t have chosen a better couple than Wendy and Terry for Blue. He was so happy with them , well looked after and spoilt, he came home well behaved on the lead from the walks they had taken him on.
Wendy and Terry kept us informed while we were away , and sent messages and photographs, so I had noworries at all , only praise for them and yourself.
Look forward to booking again, and would recommend you to anyone .
Many thanks once again.
Mr & Mrs Carmichael
Having used PetStay twice whilst away on short breaks, I have the peace of mind that my dog, Teddy, will be well cared for on my next break which is for two weeks. Teddy was just a puppy when he first had a PetStay holiday so I was obviously apprehensive about leaving him…I shouldn’t have been, as he seemed to have the time of his life!! He was well cared for and the regular updates Odette sent completely put me at ease and allowed me to relax. Living so close to Odette, he now gets excited every time he sees her or Ian and their dogs Henry and Lennox. I couldn’t imagine using an alternative or kennels for him now as there’s nothing better than coming home to a happy little face and wagging tail.
Zippy over the rainbow…
From first meeting Kate and her family and of course Archie,I just knew the high standard of care and love Zippy would encounter.Knowing that he would be with another dog to help with his social skills and and a family that would help with his separation anxiety, allowed us to go away with no concerns.
The communication and daily updates from Kate really were appreciated and the photos of Zip just looking relaxed and happy.
I would highly recommend the is service to anyone who wants their dog to adjust easily to you not being there-very professional and grounded people put your mind at ease.
My Golden Retriever, Grace, is 11 years old and is a very special part of my life. I was initially nervous about using Petstay as she has not previously been left with people she doesn’t know. However, Chris at Petstay does a wonderful job of choosing hosts who genuinely care about dogs and it is great to be able to meet the hosts beforehand to see if Grace is going to like it there. It is so reassuring for me to drop her off knowing that she is going to be looked after by someone who I trust. I can tell Grace has had a good holiday too by how happy and relaxed she is when I pick her up!
Paddy & Murphy
Hi, just thought I would drop you a quick line about our dogs (paddy and Murphy) stay last week with Gary and Vicky at Mickleover. I have to say what a wonderful caring family they are and it was a great relief to us when we picked them up, how happy they were, to the point where I was wondering if they actually wanted to come back home with us. So we are extremely pleased and relieved as this is the first time they had been in care. We will definitely use your service again.
Bailey & Bella
Bailey and Bellas Holiday
Having booked a last minute week away we contacted Chris at Pet Stay Derby who was fantastic from start to finish in finding a lovely home with lovely people (Chris and Sue) to look after Bailey and Bella. Nothing was too much trouble. A lovely feeling knowing we can go away knowing our babies are being loved and cared for as if they were with us, a home from home. Thank you PetStay Derby Chris & Sue
Dillon on vacation!
Have a elderly Collie Dillon who has never stayed in kennels so this is the perfect answer for anyone worried about leaving their pet while on Holiday. Mike & Lorna looked after him really well and kept us informed about how Dillon was doing and that he had settled in. Meet them before we went away so they were fully aware of his needs and little foibles. He was very happy and well cared for and would not hesitate to use this service again
Definitely use PetStay Derby again!
I was so worried about leaving our rescue Staffie Lola while we were away for 10 days. We have only had her 10 months and didn’t want to put her in kennels .
So I got in touch with Chris at pet stay. After putting my mind at ease he found us a lovely couple, Vivian and Mike to care for Lola while we were away.
we met them a couple of times before hand and they were happy to help with Lola’s needs.
Thank you PetStay Derby for your help and especially to Vivian and Mike who looked after Lola so well. We will be back in touch for our next holiday.
Vicki & Trev, Derby
Charlie’s fantastic holiday
Well where do I start we have never left our dog Charlie so when I was told about PetStay Derby I didn’t hesitate but contact Chris & his partner the owners of the company he found us a lovely carer for our 3 legged jack Russell with a lady an her husband (Diane & Andrew Charlie and I went for a meeting with the carer a week before we went on holiday to Greece the minute I met her I knew that this was where I wanted Charlie to stay with piece of mind that he was going to be well looked after with lots of love and affection would not hesitate in the future to have PetStay Derby look after our precious little dog would definitely recommend thanks to PetStay Derby and their carers
Couldn’t ask for better care for my dog
I was so worried about leaving my 7 year old dog with someone else, as I normally have a family member to care for him when I’m way. But I couldn’t be more please with the care he got. Firstly I got in contact with Chris via a web site I found. He was so helpful and lessoned to me regarding Alfie’s needs and put me in touch with a lady, who I visited with my dog before my hols. She was so caring and was happy to help with any needs Alfie as. When I went on my hols she texted me to confirm that Alfie had had a good first night and part way though the hols texted me again to let me know he had settled in really well. I was so please that she contacted me, as it put my mind to rest and I could enjoy my hols. Thank you Pet Stay for all your help and to Jane for the care that Alfie received, I will be using you again. One happy customer
I can not speak too highly about the service we have received from Chris from PetStay and the host couple John and June. It made our holiday knowing that Poppy was being cared for within a loving house. She is used to lots of human company so the two separate nights she had previously spent in a very good kennel were not what she was familiar with. The match was perfect and we had the opportunity to meet, with Poppy, the host family twice before we left her. They were so understanding and made us very welcome. June sent us “a whats app” complete with photo of Poppy and an update of how she was settling in. The personalised care and good walks were just what we were looking for. This made our holiday and was so thoughtful. This will now be a regular booking and one to recommend.
Ruby & Sammy
Sammy & Ruby’s break!
Sammy & Ruby have had 2 breaks with Petstay to date – 1 of which was at very short notice but the level of care and commitment is the same regardless. Both hosts (Karen & Sheila) have taken the girls into their homes and made them part of their families from the off – pictures and messages sent regularly letting us know what fun (and mischief) they’re up to so we have no worries when we’re away from them. Can not recommend these guys highly enough – will definitely be booking with them again.
Sonny had a wonderful time with his ‘borrowed’ family whilst we were away. He had clearly been well cared for and was happy, but tired from his long walks in the park. I would be happy to recommend PetStay to anyone looking for a loving alternative to kennels.
Finding the right care for our boy Duke is so very important to us, and one of the reasons we don’t actually go away without him very much.
I stumbled across PetStay on Facebook and then after looking at the website decided to make that call. From the moment I spoke to Chris – who was just as big a dog lover as us – his approach and questions were just what I wanted to hear. Duke is a lovely boy and an important part of our family, but as a rescue and a Weimerarner Cross he is very high maintenance and he is nervous of change. Plus he loves to be around people and get lots of fuss.
Chris wanted to know every detail about what he likes and what he doesn’t and he matched us with Sue, Steve and Otto who were the perfect carers for Duke. I got text messages everyday with pictures of him looking very content playing with their dog Otto in their fabulous garden! This helped put us at ease from the very start.
Sue and Steve were so understanding of Dukes specific needs and really went out of their way to make him feel at ease, we actually think he would have been happy to stay there!!
PetStay is such a well organised and trusted organisation I wouldn’t leave my boy anywhere else, their knowledge of dogs and the carers is just perfect. Thank you!
From start to finish Pet Stay Derby offered a high standard of professionalism and customer care. They found a convenient and lovely holiday home for our five year old Labrador and we are delighted we have somewhere for her to go when we are on our holidays
Pet Stay with Ian and Odette has been brilliant.
Otto came home a happy dog and wasn’t in the least bit stressed by his experience away from us.
He seemed to have really enjoyed himself in his home from home and got on with the other dogs who were great company for him.
We had reassuring updates twice a day, by text, as to how he was getting on and he seemed to be having his every need catered for as well as plenty of fuss and walks.
This meant that we could relax having left him in good hands.
We are so glad we came across PetStay and would definitely use you again and recommend you to others.
I would thoroughly recommend Pet stay, Jane who Jack stayed with is a really lovely lady. She text me next day to let me know how Jack was and he was happy and settled with her for all the time I was away. I will use pet stay again when I go away.
Ms Danvers, Derby
Thank you so much to Petstay helping us out with Oreo’s care at short notice! Since Oreo developed epilepsy a year ago, we have been reluctant to leave her in kennels and wanted a more personal environment where we could be confident she would be well looked after. Oreo is also a very energetic & social dog so it was much better to know she had someone around most of the time & had plenty of exercise. We will definitely hope to use Petstay again!
Isla & Obi
We decided to try PetStay as our dogs were not completely happy in kennels, they came home subdued and all you could hear was dogs barking which in turn made our dogs bark and gave them a bad throat. With PetStay we had Diane, she went through everything with us and made sure it would be a home from home stay. On collecting the dogs they ran up to us pleased to see us and I could tell they were happy, hadn’t been barking and had enjoyed the company which they’re used to. They’d had plenty of walks which ours need. I know now we can enjoy a holiday and not worry about the dogs.
PetStay was the perfect solution for us to go on holiday worry free and Bruno to have loads of attention in our absence.
We got Bruno when he was about ten months old and he didn’t have a nice beginning. He was living outside on a roof top, tied up and was very undernourished.
It took him a few months to relax with us and to go out in the garden on his own for fear of being left out in the cold on his own again, so kennels wasn’t an option, we didn’t want to cause him any stress and he loves a bit of fuss now and then.
Bruno stayed with Chris and Mark, communications were great and they even sent us a few pics of Bruno chilling out. When we collected Bruno he was his normal relaxed self.
We will definitely be using PetStay again, thank you.
‘Jasper had a very good stay with Jane, and from what she said she really enjoyed having him. I have been very pleased with the service offered by yourself – very timely responses and professional. Thank you for your help, and I hope PetStay Derby will thrive as a business in the future.’
Chloe’s happy holiday home!
Chloe stayed with Chris for 12 days. She had never been in kennels before and we didn’t want to start when she was 15 years old when none of our friends were available to have her this time. Petstay was therefore an excellent option for us. She was welcomed warmly and all the arrangements worked well and without hitch. Chris even texted us a photo to show us how well she was settling. She obviously had a relaxing holiday as she was very calm when we collected her, and had obviously been well looked after and enjoyed her stay. She is getting on a bit and quite lively for her age, but does have the odd accident as the back end isn’t working as well as it used to! We were honest with Chris about this, and he dealt with it straightforwardly and without fuss. All in all this was a great service for us and we would definitely use it again if needed.
We were extremely happy with the service provided by PetStay Derby. We were a little anxious at first since it was the first time we’d used the service and also because we were leaving Murphy for 4 days which we’ve never done before! However, we were completely reassured upon meeting Kate. She was very welcoming and Murphy seemed happy being in her company. She sent regular updates by text whilst we were away to keep us up to date with how things were going. Upon our return and on collecting Murphy, Kate was really complimentary about him and his behaviour. Again she was incredibly friendly and had clearly enjoyed having him to stay. Usually when we go away, Murphy comes too but if we needed to leave him behind in the future, we wouldn’t hesitate to use this service and we would request Kate’s availability first.
Just to say a big thank you for looking after Alfie last weekend. We went away feeling very happy with who we had dropped him off with and it was clear when we got back he had had a great time with you.
We would have no hesitation in bringing Alfie to stay with you in the future.
Thanks again and see you again.
I can’t tell you how comforting it is to finally have a place for Holly to go and I feel relaxed knowing she was safe.
After the death of my mother two years ago I haven’t had anyone to look after Holly. I had a friend look after her once and they did a really poor job and I did nothing but stress and have to come home early from visiting relatives far away.
After this happened I chose to research for a pet sitter online. I think it’s wonderful that not only do you meet the carer, you can see their home and you don’t feel you have to say yes to anything you’re not comfortable with.
I can clearly see from Holly coming home today that she’s happy and healthy. She clearly has been walked and taken care of well as she’s settled and happy.
I would recommend Pet Stay 100% and I know I would be happy going away in the future in the knowledge that my little girl is safe and happy.
I am so happy she’s been well looked after.
I look forward to talking to you next month in regards to July when I’m next away.
Thank you so much again!!
Diesel & Jasper
I am writing to thank you for the support I received from yourself, when I contacted you regarding the possibility of leaving both my boys with one of your host families whilst I was away overseas on business.
From the outset, you were confident that you would be able to find a home that would be just perfect for the boys- You listened to my concerns and requirements and confirmed that a host family would be found.
True to your word along came two wonderful people by the name of Lorna & Mike, the boys and myself were allowed to meet our host family prior to the stay, which enabled the dogs to familiarize themselves with their holiday surroundings and myself to be sure this was the correct situation to put the boys into.
Guess what IT WAS!!!!!!!
They did as I asked and on collection found both boys fit well and very happy.
I will without question use PetStay again and will pass on your details to anyone looking for an alternative to kennels.
Thanks again Jules, Diesel (Bear) and Jasper
How it Works
Join the PetStay Team
Wendy & Terry
When I saw the advert looking for Carers with Petstay I knew immediately this was something i’d love to do. Chris visited us and I have to say he is thorough and puts a lot of effort into making sure he has the right people for Petstay. As carers we have been fully supported and have enjoyed and loved the dogs we have taken into our home for their holidays. It is testimony to the success of Chris and Mark that we are matched perfectly to the dogs we care for as we have had several return visits. We are now nearing the end of our first year and are looking forward to meeting up with old friends (dogs and owners) and welcoming new friends to our home.
Mike & Lorna
A PetStay leaflet drops on our door mat. This looks interesting says Lorna. I agree says Mike on scanning through The PETSTAY leaflet.
In response to our enquiry Chris arrives and explains what is expected of a PetStay Carer. A variety of breeds and personalities to look after while Mum and Dad go on holiday or attend to business. A dog of our own for a few days or a week or longer to love and spoil and walk and play without the cost of food, injections, chipping and all the other expenses associated with keeping a dog as a family pet.
From Chihuahuas to Alsatians and Rottweilers; they are all different but all lovable. Mannerisms to get used to – a Shih Tzu that circles 3 times to tell you it is going to have a poo, a Colley that carefully picks out all the meat or chicken, leaving the dry biscuit until later when he realises there is no more of the tasty stuff, and if he isn’t to go hungry he better eat the biscuit. Differences in animal behaviour that make life interesting and worthwhile. People you meet in the street or on the park, with and without dogs, stop to talk and pass the time of day adding to the tapestry of life.
In 10 months Lorna and I have boarded 14 dogs giving us 10 months of loving pleasure. OK! So some TV or reading goes on the back burner and you get wet and cold some nights but at nearly 80 we are no longer stuck in an arm chair nodding off. Life has a purpose once more. So young or old, if you love dogs this could be for you.
Lennox & Henry
Ian and I have been PetStay carers from January 2016 and we are loving every minute of it, we ourselves have been dog owners for 30 years mainly having Labrador dogs, At present we own Lennox who is nearly 14.5 years old and Henry who is 8 years old,having dogs to stay for their holidays is both enjoyable and fun (plus earning some pocket money is nice too) We have made many friends through boarding dogs for their holidays, and had lots of laughs from the dogs who have each had a different personality to the one before. If in doubt give it a go I have talked to many people who would love to do this work!
“I’ve been a dog owner all my life but sadly lost my own dog in the summer of 2014. Since then I’ve always toyed with the idea of having another dog, but now I’m retired I have to admit not having a dog has meant I’ve been able to go on holiday more and have days out without the worry of having to get home to be there for a dog.
So when I saw PetStay’s advert asking for carers it immediately jumped out at me. I rang Chris straight away and after a chat over the phone he arranged to come out and see me at my home.
The first thing that was very evident was not only how professional Chris was from the start but more importantly how the dogs and their welfare are his main priority! After Chris had done his checks on my home, he sat down with me and went through what was involved with being a carer. After our discussion, I was delighted when Chris said he’d love to take me on as one of his carers.
And so, I applied and got my boarding license from my local council at the start of 2016 and I’ve just boarded my first doggy for a week!
I can’t tell you what a pleasure the whole experience was. Chris really looks after you as a carer and makes sure you’re happy to proceed once you’ve met the dog and their owners. When my first doggy boarder Sam was dropped off with all his worldly goods, we spent a really fun week together. Lots of walks and doggy cuddles and gosh he made me laugh! With his quirky ways and little rituals…they really do tickle you! And after my week with Sam his owners picked him up and it was great to see how happy they were that he’d had as good a holiday as they’d had.
For me the flexibility of being a carer fits my lifestyle perfectly. Having a dog come and stay gives me all the benefits that a dog can bring, and as any other dog lover will know, the company of a dog is second to none. There’s also the exercise of walking a dog, which ensures I stay active. And of course I should mention, whilst it isn’t about the money, the money I do earn from PetStay goes towards my spending money for my next holiday!”
PetStay Derby – Business of the Year!
I’m sure you will have seen our post sharing with you the news of our accolade of Business of the Year from the Good Vet and Pet Guide. What an awesome morning it has been and we can honestly say we have spent the day with some very big smiles on our faces.
Launching PetStay Derby at the back end of 2015 was one of the best decisions we ever made and think it showed just how much we loved it when we extended our services into Nottingham, with the launch of PetStay Nottingham in October 2016. Working with dogs has always been one of our dreams so the fact we’re doing it, and being recognised for the work we do by receiving this fabulous award makes it an absolute dream come true. We count our blessings everyday…!
So what’s new for 2017? We’ll continue to bring this lovely service to you in Derby and look to grow our offering throughout Nottingham. Carer’s play a huge part to our business so we recognise the importance they play and we’ll be actively recruiting carers over the coming months. Events also remain a priority for us this year, with a number planned keep an eye out on our Facebook page to find out where we’re going to be. We love meeting you all and of course your gorgeous pooches so events are the perfect opportunity to do so.
We’re also committed to raising awareness of the importance of dog boarders being licensed by their local council. It’s so easy for someone to set themselves up as a dog boarder without the necessary license and insurances in place so we’re absolutely committed to making sure dog owners know of the need to ask to see a dog boarder’s documents. We will continue to shout this message from the rooftops and remain resolute to our saying of “you wouldn’t leave your child with an unlicensed nanny, so why would you leave your dog with an unlicensed dog boarder?”
To find out more or to arrange a visit to one of our carers in the Derby area, please get in touch using the details below.
Tel: 01332 489689
Mobile: 07973 912539
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Derby office address is 33 Risley Lane, Breaston, Derby, DE72 3AU. For the purposes of data protection PetStay is a data controller (ZA152199).
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
· Tax details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to PetStay by contacting us by email firstname.lastname@example.org or by post at PetStay, 33 Risley Lane, Breaston, Derby, DE72 3AU Alternatively, you can telephone us on 01332 489689.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to email@example.com .
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email firstname.lastname@example.org .
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.