PetStay Devon Branch
Hello! My name is Alistair and I am the owner of the Devon branch of Petstay. I have my own dog – Elmo – who is a rescue Jack Russell Terrier X and is with me 24/7, even when under the duvet!! My partner Kate and I also have Sammy who is a cockerpoo and Lola who is a rescue beagle, quite an eclectic collection! I have had dogs of varying type for my whole life and can’t imagine being without a furry companion with me at any time!
We all know that our dogs are a huge part of our family and get pampered and treated as such, Elmo certainly does! and we all want the very best experience for them when we have to leave them any time which is why I set up the PetStay Devon Branch – to offer friendly, safe, enjoyable home boarding for your family dogs. This way you can enjoy your time away knowing that your pups are also having a great time!
Why Choose PetStay Devon?
PetStay Devon covers the majority of Devon and offers a comfortable home environment where you will be safe in the knowledge that your dog will be looked after as you wish, following their routines and home comforts that they enjoy every day at home.
This allows you to relax and enjoy your time away knowing your dog is happy and healthy and also having a good time! We can cater for anything from a short business trip or weekend away, all the way up to a full family holiday. Staying in a home environment means your dog will get lots of love and attention from a carer who will treat your dog as their own and that’s important, to you and to them!
My Dog Carers
All host families have been chosen by myself and meet the requirements that we require at PetStay. All carers are experienced in looking after and owning dogs and choose to be carers as they love looking after them!!! They enjoy looking after dogs as much as your dog will enjoy their time with them!
You can choose a carer that doesn’t have a dog currently or if happy with other dogs a carer who has their own doggy. After talking to you, we set up a meeting for you to meet your dogs carer at their home, and ensure you are happy with your pets holiday home and for the carer to meet you to discuss your requirements for your pets stay. If staying with another dog it gives a chance for the dogs to meet and ensure they are happy together.
Safety is very important to us, so we never mix dogs from different families and we keep all dogs on leads whilst walking in public places. Finally, all hosts are fully insured and regularly inspected by myself to make sure they meet the stringent criteria required for the license by the local authority.
How it Works
I will talk with you about your requirements and wishes for your dogs stay whilst you are away. With these details and information about your dog I will select the perfect carer for you. We will go though the whole booking process together and provide you with all of the information that you require to ensure that you and your dog are happy whilst you are away. With this I will provide a list of essential items and things you will need to pack for their trip for them to enjoy their holiday!
So if you would like to book a holiday with us or find out more about our service, please do get in touch on the numbers or email below. I look forward to hearing from you and providing the very best home boarding that Devon has to offer.
Become a Carer
If you would like to apply to become a carer, I’d love to hear from you. All that is necessary is that you have experience in looking after dogs, are at home during the day and have a secure garden. You could become part of the PetStay Team by caring for someone else’s family dog in your home.
Alistair – PetStay Devon
We cover the EX postcode areas including:
EX1 to EX22: Exeter, Exmouth, Dawlish, Budleigh Salterton, Sidmouth, Ottery, Seaton, Axminster, Honiton, Cullompton, Tiverton, Crediton, Chulmleigh, Winkleigh, Okehasmpton, Beaworthy, Holsworthy
EX24 & EX31 & EX32: Colyton, Barnstaple
EX33 to EX39: Braunton, Ilfracombe, Lynmoutgh, Lynton, South Molton, Umberleigh, Torrington, Bideford
Why not avoid the stress your dog faces in kennels and give them an experience of a lifetime with a loving PetStay dog carer in Devon.
Here at PetStay we have hand-picked all of our carers to ensure that your dog will have the best care possible whilst you’re away on holiday, whether it be for a weekend or two weeks. We are the largest dog sitting service in Devon. PetStay offer a first class alternative to dog kennels – so you can be rest assured your dog will be left in loving hands.
At PetStay we are adamant to provide a service far from that of dog kennels. Your dog will remain with the same caring pet sitter for the whole duration you are away and will be given the same treatment they would normally get at home, ensuring that our home dog boarding service is a far better experience for your dog than traditional dog kennels.
Over recent years PetStay have gained an excellent reputation for providing pets a service second to none. We have become known as the local dog sitters in Devon.
Our guidelines will ensure that your dog is left in the most trusted, loving hands possible and we are recommended across the Devon area, so if you would like peace of mind whilst you’re away on holiday give PetStay a call.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Our Prices* (Please see below)
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
*PetStay Arrangement Fee
Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance. These are 2 separate payments. The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer. For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.
The Arrangement Fee is non-refundable or non- transferable
The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog. The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.
The Dog Carer’s Allowance
The Carer’s Allowance is paid direct to the dog carer when you drop your dog off
Become a PetStay Carer
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of pet sitting our wonderful guest dogs without the headache of running a business!
Please call Alistair on Tel: 07856 415491 for a friendly and informal chat.
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £14 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Our very lively Border Collie X Jack Russell, Poppy, stayed for the first time with Pamela and Michael recently. We received photos and comments during Poppy’s stay, and this gave us lots of reassurance so we could be away and know that Poppy was settled and well cared for during her stay. She looked happy and content on her walks out with Pamela & Michael, and we would not hesitate in asking them to care for Poppy again. We would definitely recommend them as pet carers.
Tina & Paul
Shikar seems to have had a very good time on his hols, he seems to have enjoyed himself and was very much at home with Pamela and Michael. This was reinforced by the seamless way he settled back into family life. I have sent my thanks to the Carers and I hope when we go-away again we can call upon their services.
It has been such a relief that Lynda at PetStay Devon has found us such reliable, kind people to look after Martha while we are away. Pamela and Michael provided Martha with a warm home, lots of affection and wonderful walks. Martha absolutely loved being with them and the whole stay was organised so professionally. Thankyou.
Polo, Teddi & Tess
My 3 dogs Polo, Teddi & Tess absolutely loved their stay with their carers. Thanks so much to Lynda at PetStay for organising such good care for them all. Highly recommended.
We are most impressed by the Devon PetStay Service given by Lynda Price. Her efficient professional attention to detail made us feel very reassured about matching carers for our dog Skeeta.
When we collected Skeeta from Pam and Mike after our holiday, it was obvious she had been very well cared for. They are a lovely couple who had clearly given her lots of love, time and attention with plenty of regular walks in the park and on the beach, which she enjoyed so much. A real home from home experience.
We are very happy to use PetStay Devon and would definitely recommend them.
Bev and Geoff
Bella thoroughly enjoyed her stay with Ivan and Betty. I think she was a bit sad to leave them and their two dogs. She was spoiled with lots of walks and company. We loved the way she was treated as part of their family and allowed on the sofa and bed just like she is at home. We would highly recommend this service and we enjoyed our own holiday knowing she was safe and well cared for.
Paco had a lovely time whilst on holiday with Pam and Mike. He stayed in August and again in September. Pam & Mike love dogs, having had their own in the past, and seemed to have an intuitive feel for handling Paco. We were confident when we went away that he was in good hands!
Bernie and Steve
August and September 2017
I felt very happy leaving my dog Daisy in the capable hands of PetStay. A last minute holiday opportunity meant I needed to find a suitable home from home for my small, lively, terrier and Patricia inspired me with confidence from the first time we met. PetStay were very careful to find out about Daisy’s usual routines and habits and ensured that I was entirely satisfied that she would be cared for as if she was in her own home. This enabled me to have an enjoyable, worry-free, holiday.
Thank you so much, Lynda and Patricia. I would certainly use PetStay again.
Rachel & Daisy
PetStay Devon were brilliant; very caring and efficient. Patricia looked after Maggie as if she was her own dog. I would definitely recommend PetStay Devon and use them again.
Joost & Sally
What a lovely couple Wendy and Nick are. They clearly love dogs and Pepper was obviously very comfortable with them from the outset. She looked very well cared for after her weekend holiday and they said they wanted to keep her! I would be very happy to leave Pepper with them in the future.
I would also like to say thank you for sorting this stay out for me so quickly and at such short notice. I would be very happy to recommend PetStay.
Archie & Chloe
Our dogs Archie and Chloe stayed with Wendy & Nick for a week’s stay last week. They were taken in as if they were in their own home. Chloe made the place her home and Wendy & Nick were more than able to keep up with Archie’s extremely high energy levels and nervous nature. Would thoroughly recommend it to anyone who wants to take a break and wants to make sure their furry friends are in safe hands!
Stephanie & Jake
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay Devon, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Devon office address is: Hill View, Dray Road, Higher Odcombe, Somerset, BA22 8UG For the purposes of data protection PetStay is a data controller (ZA216812)
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay Devon can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
· Tax details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to PetStay Devon by contacting us by email firstname.lastname@example.org or by post at PetStay Devon, Hill View, Dray Road, Higher Odcombe, Somerset, BA22 8UG . Alternatively, you can telephone us on 07856 415491
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay Devon at any time.
- You can always feel free to update us on your details at any point by sending an email to email@example.com.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email firstname.lastname@example.org.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 07/09/2020.