Home Dog Boarding
Home Dog Boarding
in Durham & Darlington
We are the alternative to kennels in
Durham, Stanley, Consett, Darlington, Bishop Auckland,
Barnard Castle, Crook and surrounding areas.
Your local PetStay branch
Home Dog Boarding in Durham & Darlington
We are the alternative to kennels in Durham, Stanley, Consett, Darlington, Bishop Auckland,
Barnard Castle, Crook and surrounding areas.

Tel: 0191 3789205
Mobile: 07958 617876

PetStay Durham & Darlington Branch

☎ – 07958 617876

E – emma@petstay.net

Hello I’m Emma and this is Bailey, our lively, loving, naughty chocolate Labrador! I am the proud owner of the Durham and Darlington branch of PetStay.

I live in County Durham with my two children, Sophie and Jake. Bailey the Labrador joined our family 18 months ago and has brought so much love, laughter and of course mischief to our lives. (Her favourite game is to hide our shoes in the garden!)

I cover a number of postcodes in the County Durham and Darlington area including DH1 to DH9, DH97 to DH99, DL1 to DL5, and DL13 to DL17. If you are looking for a dog sitter in Shildon or want to become a PetStay carer in Bishop Auckland I would love to hear from you. I look forward to providing you with the perfect holiday home for your dog, allowing you the best stress-free holiday.

Why Choose Us?

We all love our holidays however leaving our dogs behind is never an easy decision to make. Like Bailey, most dogs would much prefer to stay in a loving home rather than a kennel. Here at Petstay Durham & Darlington, my team of carefully selected carers will ensure that your dog has the best care, tailored to its needs, ensuring a happy stay and peace of mind for you while you are away.

I am passionate about the carers I select to work with us; they are all fully licensed and insured, as well as home checked by me, so I know we only have the best. Dogs from other households are never mixed and you can choose to board your dog alone or they love doggie playtime, with a carer who has a friendly dog.

How It Works

Before matching your dog or dogs with one of my carers, I will find out as much as possible about your dog and their character, what daily routines you have, where they sleep, their likes and dislikes and well as any other special requirements they may have. This help me find the perfect carer for you and your dog, and we can then arrange for you both to meet and see where your dog will be staying. If everyone is happy, I will guide you through the booking process and give you a list of holiday essentials to pack for your dog’s stay.


First Aid Certificate

PetStay Durham & Darlington

Become a carer

If you’re interested in becoming one of my carers I’d love to hear from you. Being a genuine dog lover, having a secure garden, being at home during the day and no children under the age of 7 are the main criteria. You might be retired, semi-retired, working from home, so you are able to spend lots of time giving doggie cuddles. You could become part of our PetStay family by caring for someone else’s dog in your home.

Emma – PetStay Durham & Darlington

Contact Details

To find out more or to arrange a visit to one of our carers in the Durham & Darlington area, please get in touch using the details below.


Tel: 0191 3789205

Mobile: 07958 617876

Email: emma@petstay.net

Durham County Council: DCC/ALA/075566

Areas coveredWe cover Durham, Stanley, Consett, Darlington, Bishop Auckland, Barnard Castle, Crook and surrounding areas.

Postcodes: DH1, DH2, DH3, DH4, DH5, DH6, DH7, DH8, DH9, DH97, DH98, DH99, DL1, DL2, DL3, DL4, DL5, DL12, DL13, DL14, DL15, DL16, DL17.

Are you worried about leaving your dog in kennels? Have you ever considered a dog sitting service in Durham & Darlington?

If you are worried about leaving your dog in kennels and would prefer the more personal touch, why not consider a dog sitting service in Durham, Darlington and the surrounding areas.

At PetStay Durham & Darlington we have many caring and affectionate dog carers. Our dog sitters are happy to provide a far better experience for your dogs than kennels because we provide a home from home environment, a real alternative to kennels.

PetStay Durham & Darlington is licensed and insured to care for your pet while you are away.

The carer will ensure that your dog is treated as part of the family and will be given the same routine that they would obtain at home, making our home dog boarding service in the Durham and Darlington areas a far less stressful experience for your dog than kennels.

PetStay have gained an outstanding reputation over many years for providing an excellent dog sitting service and now PetStay Durham & Darlington are becoming well known as your local dog sitters in the area.

Home Boarding for Dogs

Home Dog Boarding

  • Exclusive service for your dog/s, we do not mix different dogs together
  • Your dog/s stay in one of our loving carers’ homes
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices* (Please see below)

1 Dog £25.00 a day
2 Dogs £36.00 a day
3 Dogs £47.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s home with food, a bed, toys, and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.


*PetStay Arrangement Fee

Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance.  These are 2 separate payments.  The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer.  For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.

The Arrangement Fee is non-refundable or non- transferable

The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog.  The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.

The Dog Carer’s Allowance

The Carer’s Allowance is paid direct to the dog carer when you drop your dog off

Dog Caring With PetStay

If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!

Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!

We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!

If you like the sound of joining PetStay as a dog carer, get in touch today or apply online!

Please call Emma for more information and an informal chat

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

How am I paid?

You will receive a daily allowance starting from £14 per day.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.


“Hi I’m Emma. I love being a carer for PetStay. I live with my daughter Leah in a small village in County Durham.

We have some fantastic walks available where we live. Leah and I both enjoy walking and love our adventures with our guest dogs.

We enjoy visiting local parks and beaches. We look forward to welcoming your dog into our home”

Lisa with guest dog, Roxy

“Hi my name is Lisa. I am a carer with PetStay.

I live in a bungalow with a large garden in a quiet village. There are some great walks nearby. I work from home where I live with my husband Adam, with no children or other dogs. I have always loved animals, especially dogs.

I come from a family of dog lovers and I have been around dogs all of my life. I love having a dog in the house and enjoy long walks with them and trips to the beach.”


“Hi, my name is Gill and I’m a carer with PetStay.

I live with my husband Trevor in a terraced house with an enclosed front garden and rear yard, on the outskirts of town, just a few miles from Durham. There are several great dog-walking areas close to my home and it’s just a short walk to our nearest woods.

Our grown-up son has long since left home and we currently have no pets of our own. I have always loved dogs and we had at least one while we were growing up (as well as a menagerie of other animals including rabbits, guinea pigs, hens, birds and fish!).

Our own Labrador, Bonnie, was with us from age 4.5 weeks until she sadly passed away at age 14 and I really miss having a dog around. I work from home and enjoy having pets come to stay – they are such good company and I love spending time with them and getting out into the fresh air at least a couple of times a day.”



First time I have used PetStay, Mack stayed with Avril in her own home, he had a lovely stay, she kept me updated with texts & photos, he was very chilled & relaxed. Would highly recommend. Thank you, Avril.


September 2022


Liz was fantastic and Bailey was clearly very comfortable with her and in her home. It was lovely to receive the daily messages with pictures and an update on how he was doing, it made us enjoy our holiday much more knowing that he was safe, cared for and spoilt by Liz. It was the first time we have left him, and we couldn’t be any happier with how the week went and we really appreciate how well Liz looked after him!

Amanda & Steve

September 2022

Rosie & BaileyRosie & Bailey

This was the first time we have left our dogs with someone else in the 8yrs of owning them. We did a couple of days of get to know you and an overnight trial, Emma was very reassuring and kept us updated with photos.   When we collected the hooligans after 12 days, they were happy and healthy We will certainly use Emma again (in fact have booked again for June 2023) We would certainly recommend PetStay


September 2022


We’ve never left our wee dog Gizmo with anyone before, so we were very nervous about going on our first trip away and leaving her in the care of someone else. We had a fantastic experience with PetStay, Liz who looked after Gizmo was absolutely wonderful! We had daily pupdates with photos that really put our minds at ease. Gizmo was really happy and loved her stay, we’ve already booked for Liz to look after her the next time we go away.


September 2022


Just want to say thank you to yourself and a huge thank you to Linda for looking after Buddy whilst we were away last week.

Being the first time ever leaving him, especially with him being a rescue, it was a very nervous, worrying feeling but getting daily pictures, videos off Linda our minds were soon put to rest and we were able to relax knowing that Buddy was being well cared for.

Can’t thank you’s enough for the excellent service we have been given and will definitely use again and recommend.

Thank you.



We left our dog overnight for the first time ever with Liz and she was great, she reassured us sending us updates and photos. Bailey was treated as part of the family and had a great stay.



May 2022


Our puppy Ziggy had a great week with Emma. Emma communicated with us regularly keeping us updated with photos and videos. Ziggy was relaxed and very happy with Emma and in her home. Ziggy even got better at some of her tricks so we could tell that she had been well looked after. We would recommend Emma and PetStay to anyone wanting somewhere lovely to leave their pet! (We even have our friends) thank you Emma!


February 2022




Emma was a delight and I would recommend her to look after your dog as you would want it. Milo was relaxed and happy throughout his stay ( photos sent,) when we picked him up….and afterwards. Emma took Milo out on trips to the beach and countryside and obviously played with his toys and did his games. Above all she was concerned for the dog’s welfare and happiness and she communicated well with us throughout our arrangement ( before, during and afterwards). I couldn’t ask for more.



February 2022


This is the first time Alfie has been away from home being a lockdown puppy. So I was anxious about leaving him. Got in touch with PetStay because I wanted him to stay in a home not kennels. I have to say the experience was 1st class from start to finish. Alfie stayed with Emma and Leah for 2 weeks and had the best time. He was very well looked after and they sent me updates and photos on his adventures. He made himself right at home lol. Can’t wait for my next holiday. Will definitely be using PetStay again. Look out Emma and Leah. Lock up your socks. He will be back

August 2021


Full marks for PetStay Durham and Darlington. My dog Ronnie loves going to stay with Emma. As Ronnie was rescue I really didn’t want to send her back to a kennel. This was a perfect home from home for her. You get to meet the carer in their home with your dog before hand. Whilst I was away I got lots of photos of Ronnie having a fab time, lots of lovely walks, and even fun in the paddling pool on a hot day. I would 100% recommend PetStay, would never use anyone else.

May 2020


After the initial excitement of booking our holiday came the worry of what we would do with our two year old Springer Archie. We knew kennels would not be right for him and wanted him to be somewhere where we knew he would get the love and attention he was used to while we were away. I found PetStay Durham and Darlington and knew this would be the right choice for him, the process was simple in taking him for an initial visit, we met with his lovely carer Emma and daughter Leah and felt relaxed in knowing he would be looked after and have the comforts he is used to. We received daily updates and pictures which we looked forward to while we were away and gave us great peace of mine. Would not hesitate to use this service again.

November 2019


Fantastic service!! Our golden retriever is a gorgeous dog, but nervous of other dog’s which manifests in barking & pulls on the lead so a kennel was off the cards, we have small children too so he loves company & is extremely affectionate, He stayed with Linda & she kept us updated with pictures & texts & I was so grateful, Rocco had a lovely week & I feel confident I will use PetStay again in the future.

August 2019

Teddy & Leo

Emma from Darlington and Durham PetStay has once again taken fantastic care of our boys Teddy and Leo. With regular messages and photos she reassured a neurotic, anxious owner. Emma’s beautiful family clearly have loved and cared for our boys 100% as they looked completely at home. I highly recommend Emma and her team, caring, professional and loving. We will use Emma again in the future without hesitation. A million thanks again Emma and your beautiful family xxx

August 2019


Our experience with PetStay Durham was brilliant. Emma put us in touch with Gill and Trevor, who ended up looking after our staffy for 2 weeks recently. As he had to be the only dog in the home we thought we’d struggle to find someone, especially at this time of year, but it was no problem at all. We took Barry to meet Gill and Trevor prior to booking and it was the perfect fit. Gill sent me messages, pictures and videos of Barry throughout his stay which was brilliant, really put our minds at ease. He clearly had a great time as I’m not sure he was too bothered about leaving! We will definitely be booking up again. I’d highly recommend PetStay.

August 2019


I was worried about leaving my terrier Bob in kennels as he had always stayed with relatives in the past. A neighbour told me about PetStay and I contacted Emma (Darlington/Durham branch). She organised a meet with Linda who Bob has stayed with on two occasions now and a further one planned. Although anxious at first, I was pleased with pics and updates from Linda and Bob has been very well looked after in a home from home! I have no hesitation in recommending PetStay.

July 2019


Our puppy loved her 2 day stay with one of the carers at PetStay! We got pictures sent to let us know how she was doing, makes it so much easier the fact she will be going back to the same place a week later knowing that she settled so quick and loved it so much!

May 2019


Would highly recommend PetStay. Emma organised everything and we met our home boarding hosts beforehand. Gill and Trevor were lovely and welcomed our dogs into their home. Nothing was too much trouble. The dogs were well looked after and we had no worries while we were away. The dogs are going to stay again in a few weeks. Happy Dally owners.

March 2019


We just returned from holiday today and called to pick Upton up from Gill and Trevor.

We would just like you to know how pleased we were with the love and care that Upton had whilst we were away. From the outset, Gill made sure she knew all about him and his likes/dislikes. It was apparent from all the updates and photos from Gill, that Upton was having a ball! We were worried that he wouldn’t want to come home with us, but we were met with a waggy tail!

We have always been happy with Petstay, however our previous boarder moved further away. We are more than happy to have found another closer to home and we wouldn’t hesitate to arrange another stay in the future.

Kay & Frank
January 2019


Bertie had a wonderful stay with Emma and her family in Durham- he was so well cared for and all of his needs were met. He was happy settled and content and we got lots of updates from Emma. What an excellent service, friendly and efficient which allowed us peace of mind whilst away on holiday. Bertie is looking forward to his next visit! Thank you Emma.

January 2019


Sooooo… I received a hospital appointment early December, for Christmas eve! Meaning I would be in hospital anything from 3 – 7days…my usual pet sitter/dog walker was unavailable.. And putting by much loved whippet Charlie into a kennels any time, let alone Christmas is not an option for me, and I have no family. My mind was a wash with concerns for Charlie and my health, to say it was stressful would be an understatement. Then through the wonder of social media I found ‘PetStay’… I honestly haven’t the words to describe how amazing these guys were… From the very first meeting, the filling in of forms on-line, the drop off(with my overprotective list of requests for my boy), the wonderful updates of photos and videos during my hospital stay, to being reunited with Charlie… The staff are professional, empathetic, animal lovers – they cater each pet and owner by individual need… Charlie was loved and cares for, in a home environment, when I was unable to do this. I dropped him off the night before I went to hospital and within an hour of returning home felt utter confidence in his carer Louise. Dogs are family, and as such it’s important to know they will be cared for as such… 5 star rating – much deserved.

December 2018


Thank you very much for arranging for Ollie to stay with Louise when we were away last week.

Ollie is quite a nervous dog especially afraid of loud noises, but he seemed to take to Louise straight away when we visited her before his stay. It is obvious that she loves dogs and we could not have been happier with our experience of leaving Ollie with her. She kept us up to date with photos and messages every day and we could see that he was happy and settled with her. In fact he seemed reluctant to leave when I picked him up! Louise is a real gem of a person and we would be delighted to leave Ollie with her at any time.

December 2018


Emma and Linda from PetStay have both been fantastic on the two visits Sheldon has had. Each time he’s settled well (He’s sometimes quite an anxious dog) and is well looked after. I originally found PetStay on google and was thrilled with how accommodating both were when I needed very short notice boarding for a work trip. Would definitely recommend and use again.

December 2018

Gillian and Trevor were excellent. It was home from home for Rolo . He is a large dog and they had no qualms about taking him. They complied with all of Rolo’s needs and our wishes . When we picked him up he was as bright as a button and it was easy to tell from the way he reacted to both Gillian and Trevor that he liked being with them. We hope to re book soon.

December 2018

Snoopy stayed with Emma for the first time while we were on holiday in Italy two weeks ago. She had a marvellous time, with lots of walks, a trip to the beach and was obviously treated as a member of the family, with lots of cuddles! Emma sent regular updates and photos of her stay, which was very reassuring. Snoopy settled very quickly with Emma who has a lovely kind and calm manner. Snoopy loved Emma’s children also and was rather reluctant to leave when I went to pick her up !! I would have no reservations in asking Emma to look after Snoopy again or in recommending Emma to anyone else looking for care for their dog. Definitely five star service.

November 2018

It was reassuring to meet the carer prior to placement of our pet.
Straight off you could sense the empathy the carer had for the animal and to see where our pet was to live and play.
I would definitely recommend Petstay to any prospective owner needing to leave their pet in a secure and loving environment for any length of time.

October 2018

Brilliant! Pet Stay Carefully picked a carer that was suited to my Weimaraner and we had a no obligation meeting before booking. My dog had a fantastic stay, made himself really at home and we were sent pictures every evening. He came home in great condition so we will definitely be using Pet Stay again.

October 2018

Dog sitting services in North Lancashire areaContact Details

To find out more or to arrange a visit to one of our carers in the Durham & Darlington area, please get in touch using the details below.

Tel: 0191 3789205

Mobile: 07958 617876

Email: emma@petstay.net

New Customer Enquiry

Name (required)

Telephone (required)

Email (required)


Pet Information

Dog 1



Dog 2



Holiday Dates

Any other Information


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)

Telephone (required)

Email (required)


Information that you think would help us with your enquiry.


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies


At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.


Who are we?

PetStay Durham & Darlington office address is xxxxxx xxxxx xxxxx xxxxxx xxxxxxx.    For the purposes of data protection PetStay is a data controller (ZAxxxxxxx).


What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.


How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.


How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.


We may use your information:


  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure


We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:


  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers







Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.


We will retain information about you for the duration of our relationship with you, then 3 years.


Prospective customer data is retained for no more than 3 years.


We will retain financial records for 6 years, following the end of the current financial year.


Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.



Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer


·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence


We will retain information about you for the duration of our relationship with you, then 12-months.


Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.


Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)


We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.


Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.


Data is stored on secure EEA-based servers.




Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.


We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.


We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.



Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.



Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.


With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • You can verify the details you have submitted to PetStay by contacting us by email emma@petstay.net or by post at PetStay, 30  Holliday Close, Langley Moor. Alternatively, you can telephone us on 07958 617876


  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.


  • You can always feel free to update us on your details at any point by sending an email to emma@petstay.net.


  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.


  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email marisa@petstay.net.


You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).



Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:


  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.



Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.


We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.






Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.



Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.


Cookie Name Purpose
Google Analytics _ga
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.


Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.


Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.


Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout


Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.