Home Dog Boarding
Home Dog Boardingin South Warwickshire
We are the alternative to kennels in Stratford Upon Avon, Warwick, Leamington Spa, Shipston on Stour, Southam, Rugby, and the surrounding areas.
Your local PetStay branch
Home Dog Boarding in South Warwickshire
We are the alternative to kennels in Coventry, Kenilworth, Atherstone, Nuneaton, Bedworth, Rugby, Leamington Spa, Warwick, Shipton-on-Stour, Stratford-upon-Avon, Southam and the surrounding areas.

Mobile: 07940 146063

PetStay South Warwickshire Branch

☎ – 07940 146063

E  – kate@petstay.net


Welcome. My name is Kate and I own the South Warwickshire branch of PetStay. I have grown up around a variety of animals, and dogs have always been a huge part of my life. I currently have an English Pointer called Henry, a cat and chickens.

Previously I owned my own boarding cattery for five years and I trained in Equine Business Management, which also included equine remedial therapy.

As Henry is visually impaired, I am acutely aware of the concern of owners when they leave their loyal friend in the hands of another person.

Why Choose PetStay?

All the carers are chosen and interviewed by me and they have to meet a strict criteria, which includes meeting the local council licence requirements. I will do my utmost to match your dog to the most appropriate carer who can accommodate their needs. All carers are fully insured, and they will ensure your dog is treated as their own during their stay.

Our Service and Carers

You and your dog will be able to have a no obligation meeting with your potential carer, enabling you both to view their prospective holiday home. This will enable you to discuss your dog’s routine and any other requirements.

Please contact me if you would like to discuss the service offered or to book a holiday for your dog.

Becoming a Carer

If you are interested in becoming a carer then I would really like to hear from you. You must have experience of looking after dogs and love them! Also, you should have a secure garden and be at home during the day.

Kate – PetStay South Warwickshire.

PetStay South Warwickshire

Contact Details

To find out more or to arrange a visit to one of our carers in the South Warwickshire area, please get in touch using the details below.

Mobile: 07940 146063


Email: kate@petstay.net

Licence Number – AB70/20 Warwick District Council.

Emergency Dog First Aid

Areas coveredWe cover the following postcode areas* including:

CV8, CV21, CV22, CV23, CV31 to CV37, CV47

Are you worried about leaving your dog in kennels? Have you ever considered a home boarding service in the South Warwickshire area?

At PetStay Warwickshire we’ve carefully selected many caring and affectionate people who will care for your dog while you’re away on holiday. Our dog sitters in Stratford Upon Avon, Leamington Spa and the general South Warwickshire area are all carefully selected, vetted, and insured, providing a far better experience for your dogs than kennels because we provide a home from home environment, a real alternative to kennels. We are licensed and insured to care for your dog.

Here at PetStay South Warwickshire we offer an outstanding dog sitting service to families who would prefer to have the peace of mind that their dogs are happy and settled in a loving environment whilst they are away on holiday.

We will pair your dog with a suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.

Since 2005 PetStay have gained an excellent reputation for providing a dog home boarding service second to none, far removed from the experience of traditional dog boarding kennels. PetStay South Warwickshire are now becoming known as your local dog sitters.

Home Boarding for Dogs

Home Dog Boarding

  • Your dog/s stay in one of our loving carers’ homes
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • We don’t mix different dogs together
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices* (Please see below)

1 Dog £25.00 a day
2 Dogs £36.00 a day
3 Dogs £46.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.


*PetStay Arrangement Fee

Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance.  These are 2 separate payments.  The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer.  For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.

The Arrangement Fee is non-refundable or non- transferable

The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog.  The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.

The Dog Carer’s Allowance

The Carer’s Allowance is paid direct to the dog carer when you drop your dog off

Become a PetStay Dog Carer

If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!

Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!

We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!

Please call Kate for more information and an informal chat

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

You will receive a daily allowance starting from £14 per day.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

Our Reviews


Excellent service!
Just what we needed for our pup when we left him for 5 days. They matched us with the most lovely family to care for him, and we couldn’t have asked for better!

July 2021


Everything went according to plan. Kim was excellent with Tara and looked after her very well. Tara would be very happy to stay with her again without the need for me to worry

July 2021

We left it late to organise our summer holiday and had previously used PetStay twice …Our local carer was unavailable and we managed to find an absolutely lovely lady through PetStay to look after our dog. Brilliant service and communications from the company and the carer – they really do care about your beloved pet. Many thanks PetStay and Sue – really appreciate your service…. Well recommended.

August 2019

Orla - Warwickshire


We were really pleased (again) with how Orla was looked after by Andrea.
Andrea kept us updated with photos and videos. Orla clearly had a good time!
We would not hesitate to use PetStay and Andrea again.

April 2019

I have used Petstay twice now, my dog loves Andrea very much. Thanks again! I will recommend PetStay to any friends and family looking for a dog sitter.

October 2018


I contacted Charlotte at pet stay Warwickshire to see if she could arrange a host for our cocker spaniel, Eva. Eva is a loving but mischievous young dog who likes to think she is in charge so we needed the right sort of person to bond with her! Charlotte worked fast and found us an amazing host Andrea who we met prior to our holiday to see if her and Eva would hit it off-luckily Andrea was happy to have Eva to stay. Being first-time dog owners, we felt so reassured that Eva would be well cared for and we were not disappointed! Andrea was fantastic; she treated Eva like one of the family and the two of them got on really well. Needless to say, we were so relieved and were able to have a great holiday. Charlotte liaised with Andrea to make sure all the paperwork was completed and followed up to find out how Eva got on. I would recommend PetStay Warwickshire to other dog owners who need holiday care for their pet.

July 2018


“Tess has had a fabulous week with Dawn – affectionately known as Aunty Dawn. Thanks to Charlotte who matched Tess perfectly to Dawn. This is the first time that we have used PetStay and would definitely recommend to anyone thinking about home boarding. We will certainly be using Aunty Dawn again. Tess was really spoilt and obviously enjoyed herself. Aunty Dawn even sent us some photographs! Thank you”

Jan & Chris
June 2018


I’ve never liked putting my dog in kennels whilst my family and myself go abroad on holiday. For me it’s akin to sending them to Boot Camp. However, with PetStay it is a completely different arrangement. After filling in the ‘long’ booking form and showing evidence of the required vaccinations etc. Then all systems are go. Our pet Labrador ‘Ruby’ was wonderfully cared for by Major Su. We had updates and photos sent to us whilst on holiday. In fact it was 5star all the way. With Su’s patience and kindness we were relaxed from the moment we first met her. The garden was huge and Su’s own dog, Skip had a lovely nature and befriended Ruby the moment they met each other. I understand Ruby missed us initially, it’s the first time we’ve been abroad for a while but with Su’s loving and kind nature towards our Ruby with exercise and attention I cannot thank her enough, she is truly an amazing star! 
June 2018


Charlotte carefully matched our poodle Lottie, with wonderful dog sitter Andrea. It was the first time we had left our pampered pooch, but we went away knowing that she was in a safe environment with all her habits and needs catered for – a real home from home stay. We were updated regularly while we were away, and felt completely confident that Lottie was having a good time. We will be using PetStay again next year and would highly recommend their professional service. 

June 2018

Izzy & Josie

Izzy and Josie had a fabulous time with Dawn, she treated them like her own dogs. It was so easy to see when we collected them how happy they were in Dawn’s company. It has put my mind at rest for our second booking. I will be highly recommending her. 

May 2018



Zena loved her weeks holiday with Andrea and PetStay whilst I went abroad for the first time in 12 years. I had contact with Andrea throughout the holiday and will definitely be using PetStay again in the future.

April 2018



Firstly I would like to thank Charlotte for finding me a place for Alfie’s holiday at such short notice. Rebecca and Anna were lovely; so reassuring to me as a worried owner leaving him with people he didn’t know. They genuinely are dog loving people. They have a lovely little dog of their own who also I have to thank for sharing his home…….and toys! Rebecca stayed in contact with me the whole time I was away and very quick to respond if I sent a message. I was particularly grateful as there were plenty of fireworks over the weekend which Alfie is absolutely petrified of. They made him his own little den to try to make him feel safe and gave him the run of the house.
Thank you so much again to Rebecca Anna and to Charlotte – a great caring service.

Carol-Stratford Upon Avon
November 2017



I am now back from my holiday and wanted to let you know that Dexter had a brilliant time with Su Adams. I think Su is a fantastic carer and for Dexter’s first time away from me, she was the ideal person to have him. She let me know how he was doing sending me WhatsApp pictures which was a great comfort to have. I would definitely leave Dexter with Su again if I ever went away and would not want anyone else.

Denise-Stratford Upon Avon
October 2017


I just wanted to say that Basil seemed to really enjoy his time with Rebecca and Anna. They are lovely people who clearly did a great job while he was in their care. Thank you for your assistance too.

October 2017



A massive Thank You to pat and Frank who took great care of Oscar while we were on holiday.
Pat and Frank kept us updated with photos while we were away, also giving Oscar special treats on his birthday.
Milo and Oscar got on fine and it let us enjoy our holiday all the more knowing how well Oscar was cared for.
Can’t Thank You all enough. Xx

September 2017




Thanks so much for recommending Diana and Nick to us. Chester was so well looked after and Diana and Nick deserve so much credit for this. Chester came home very happy and the photos Diana sent to us made us realise what a good time Chester was having.
We will certainly be in touch next time we need Chester caring for. Being with Diana and Nick is ‘home from home’ for him.
Thank you also Charlotte for finding a place for Chester at such short notice.
Kind Regards

September 2017
David and Merion



I wanted to tell you how pleased we are with the Pet Stay service you provided. Pat and Frank were just right for Loki and went beyond what one would expect in order to make him (and us) feel comfortable. We couldn’t be happier – huge thank you also to Milo, their dog, who was amazing and gentle- and after 11 days with a 7 month old puppy deserves a holiday of his own! 😀
Thank you,

August 2017
Åsa (and Loki)



“Evie my Lovely Beagle has just had a week’s stay with Andrea and both survived! (Beagle owners will understand what I mean), Andrea was so good. Evie had a great holiday very reassuring that you can leave your dog with people who really like dogs like home from home . Really if you haven’t tried PetStay I would recommend you do thanks to Andrea and Charlotte who made this such an easy and helpful good experience for Evie and myself”


July 2017



Just a note to let you know just how pleased I was at finding PetStay but just how impressed and delighted I was when it came time to leave Poppy with your lovely dog sitter , Andrea .

Totally professional and so very thorough in her approach to looking after Poppy that I really cant recommend Andrea highly enough . I will have no qualms about leaving Poppy again .

I have already told friends and family how pleased I am with PetStay – it is the right place for my dog when I cant be there . Thank you all so much .

June 2017



Charlotte is wonderful, and made the whole process of finding somewhere for Dolly very easy. Dolly enjoyed her week away, and we have booked her in again. Thank you Charlotte, keep up the great work… Many thanks”

June 2017
Rob & Catherine



Archie was very well looked after by Rebecca and Anna. We found them very friendly and welcoming and Archie has come home the happy dog he always was. Communication was great whilst we were away and I would not hesitate to recommend.

I think Archie is missing Purdy already!

April 2017



Charlotte matched my dog Lulu with 2 lovely doggie carers Rebecca and Anna. They welcomed Lulu into their home and made her one of the family. She became best buddies with their little dog too. I never once fretted whilst I was away; Rebecca sent me pictures and updates. I really enjoyed my holiday knowing my dog was happy too. This is Lulu out having fun with Rebecca and Anna. Thank you.

March 2017



“Jasper is only 6 months old but had a wonderful break with Susan. We had concerns he would struggle being away and wondered if he would settle but no issues there. The service itself from Petstay (Charlotte) was great and she was very helpful and answered all questions and concerns we had. Wouldn’t hesitate to use the service again.”

February 2017



“Thanks to Charlotte and Warwickshire Petstay, we found 2 lovely carers, Rebecca & Anna, for our beloved Ozzy. I would not consider kennels for Ozzy and therefore leaving him in a animal loving home with the carers dog for company is a great solution, which allows us to holiday and not worry about Ozzy. The carers also keep us regularly updated with text messages and photo’s of Ozzy. Highly recommend PetStay…. ”

January 2017


Bruno & Ruby

“Bruno & Ruby spent the weekend with Su and her family and had a great time. Su is a lovely welcoming person who made it very easy to leave my dogs in her care. 110% recommend her “

November 2016


Jack & Mindy

“Thank you Charlotte for introducing our two to Su’s lovely home and family, and star dog Skip and the rabbit. Takes special carers to deal with an overwhelming English springer and a still nervous grey. Great updates during the stay, and good communication beforehand ”

November 2016
Deborah & Nick



Thank you!
We honestly can’t praise Phil & Evelyn enough..they were a perfect match for Spot.
They genuinely listened to us beforehand and took real care with Spot. We could tell he’d been happy with them.
I didn’t feel like I was being a pain when I texted them & they sent reassuring messages which helped us to relax on our break.
They are a lovely couple and I’m sure you could confidently place any dog there.
Thank you again,…. other than with family, I can’t ever imagine leaving Spot with anyone else now!

November 2016



Just wanted to say a big thank you for your help in providing a carer for our gorgeous little Westie. I thought Phil and Evelyn were a lovely couple, very relaxed and friendly, just perfect for looking after Bentley. They kept in touch while we were away and sent a few pics which just gives that reassurance that everything is ok. He went on lots of walks and enjoyed sitting on their window ledge looking out of the window. I would have no hesitation in using Petstay again and just hope that Phil and Evelyn are available next time.

October 2016



All was good with Leo and Sue was lovely with him and sent me lots of pictures via WhatsApp to keep me updated.
I would be happy to recommend her and you to anyone.
Many thanks

September 2016



Ozzie had a fab time with Su, he was so well looked after. Su catered for all of Ozzies’ needs as he is getting an old boy now. We would not hesitate to leave him again if we needed to.

September 2016



Hi Charlotte, We are delighted with our first ever experience of using PetStay, you were extremely helpful, thorough and pulled out all the stops to find us a Carer for our dog Vader at very short notice during the summer holidays, thank you.
Our precious boy was extremely well cared for with the lovely Hayley, Nick and family who spoilt him rotten and coped well with his cheeky ways. He was extremely content and relaxed when we came to collect him 10 days later, which believe has not always been the case when staying in kennels.

We will certainly be contacting PetStay again when we are next away, so lovely to know your dog is being cared for as you would care for them yourself, couldn’t be happier many thanks again to you all.

August 2016
Belinda ( Vaders mum !!)



Marley our Cavachon was looked after by a wonderful lady – Vivien. He was thoroughly spoilt and would not hesitate to have her look after Marley again. Charlotte who managed the process was very professional who found a wonderful carer very quickly.

I would recommend PetStay, Warwickshire – great service, great carer!

August 2016



We are very happy with the service provided by Petstay, and cannot praise sufficiently the high standard of care that was provided for our dog, Jack during his fortnight with his carers, Phil and Eve. As soon as we took Jack to meet them, I knew we had made the right choice and Jack fitted in brilliantly. He was given plenty of walks, lots of love and attention, his medication was administered without any problem, and he ate well and thrived whilst with Phil and Eve. During our holiday, Phil sent regular updates on Jack, including photos showing Jack relaxed and happy. We couldn’t have wished for better carers.
The service from Petstay itself was very straightforward and efficient. There was also personal contact by phone with Charlotte, which was reassuring, and I was also impressed that Charlotte took every trouble to find us carers, although we booked with fairly short notice. We were lucky and got a cancellation and Charlotte informed us straightaway when it became available. The process from that point was relatively easy.
I would definitely recommend Petstay and in particular Phil and Eve, who looked after Jack as if he was their own dog.

August 2016



We couldn’t be happier with Phil and Evelyn as Baldwin’s carers. Thank you so much for setting this up for us. We’ll definitely be using Phil and Evelyn via PetStay again.

Best wishes,

August 2016



Elvis seemed to have a wonderful time with Phil and Evelyn and it was a huge relief for us to know how much of a fun time he had and how well looked after he was while we were away. Here is a photo of our little guy.

Thanks Again and we’ll definitely use PetStay again!

July 2016



I would just like to say how pleased I was with the service provided by Pet Stay Warwickshire.
The carer Timmy was placed with looked after him very well and it gave me great peace of mind to know that he was in a lovely home environment and not in kennels. I have never left him before as he is a rescue dog and has had a sad life. I needed to find one to one care for him which was provided by Pet Stay and would not hesitate to place Timmy with them again.

June 2016

Dog sitting services in WarwickshireContact Details

To find out more or to arrange a visit to one of our carers in the Warwickshire area, please get in touch using the details below.

Tel: 07940 146063

Email: kate@petstay.net

New Customer Enquiry

Name (required)


Email (required)


Pet Information

Dog 1



Dog 2



Holiday Dates

Any other Information


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)


Email (required)


Information that you think would help us with your enquiry.


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies


At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.


Who are we?

PetStay Warwickshire office address is 36 Hill-View, Defford, Worcester, WR8 9BH.    For the purposes of data protection PetStay is a data controller (ZA174380).


What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.


How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.


How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.


We may use your information:


  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure


We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:


  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers







Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.


We will retain information about you for the duration of our relationship with you, then 3 years.


Prospective customer data is retained for no more than 3 years.


We will retain financial records for 6 years, following the end of the current financial year.


Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.



Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer


·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence


We will retain information about you for the duration of our relationship with you, then 12-months.


Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.


Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)


We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.


Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.


Data is stored on secure EEA-based servers.




Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.


We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.


We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.



Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.



Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.


With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • You can verify the details you have submitted to PetStay by contacting us by email charlotte@petstay.net or by post at PetStay, 36 Hill-View, Defford, Worcester, WR8 9BH. Alternatively, you can telephone us on 01789 608 021.


  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.


  • You can always feel free to update us on your details at any point by sending an email to charlotte@petstay.net.


  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.


  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email charlotte@petstay.net.


You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).



Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:


  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.



Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.


We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.


Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.



Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.


Cookie Name Purpose
Google Analytics _ga
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.


Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.


Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.


Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout


Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.