PetStay West Lothian, Falkirk & Dunfermline Branch
Hello, I’m Oriana and welcome to PetStay West Lothian, Falkirk and Dunfermline. If you’re looking for a 5 star holiday home for your dog you’ve come to the right place! We are your local dog sitting service that covers all West Lothian, Bo’ness, Stirling, Falkirk, all other FK post codes, Dunfermline and surrounding areas.
I’ve been a dog owner for many years and I know how difficult it can be to find the right care for your dog when you go on holiday or even on a shorter trip. At PetStay we offer a professional and reputable home from home dog boarding service. Have a look at our great reviews.
All our dog carers have experience of owning a dog and are genuine dog lovers! They are fully insured, vet approved and licensed by their local council. We are currently licensed by Fife Council, West Lothian Council and Falkirk Council. We take great care in making sure that your dog is matched to the most suitable dog carer. Your selected dog carer will welcome your dog into their home and treat them like part of the family and make sure that all daily routines are kept in place during their stay, just as you would want. We don’t mix dogs from different households, or allow your dog off the lead when out for walks.
How it works
We’ll have a chat with you to find out all about your dog’s daily routines, feeding requirements, likes and dislikes, how much exercise and so on. From there we will match your dog to one of our lovely carers. We will then arrange for you and your dog to meet the carer in their home. After the meeting you will be able to confirm your booking and we’ll guide you through the booking process. We’ll let you have a list of essential items that you’ll need to pack and once your booking is made, you will have peace of mind that you can go on holiday knowing that your four- legged friend will be well looked after and having a great holiday too!
If you would like us to, we’ll keep in touch with you when you are away and send you regular updates to show you how much fun your dog is having on their PetStay holiday!
Please have a look around our website for more information about our service, reviews and prices.
Become a carer
Our home from home dog boarding service is proving so popular that we are always looking for new carers to join our team. If you love dogs and have experience of owning a dog, have a secure and unshared garden and you are at home during the day please get in touch for an informal chat using the contact details below or via the enquiry form.
We look forward to hearing from you.
Oriana – PetStay West Lothian, Falkirk & Dunfermline
We cover West Lothian, Falkirk, all other FK postcodes, Dunfermline and surrounding areas.
EH27, EH28 & EH29 & EH30, EH47 to EH49, EH51 to EH55, FK1 to FK21, and KY12 areas.
Are you worried about leaving your dog in kennels? Have you ever considered a dog sitting service in West Lothian, Dunfermline or Falkirk?
If you are worried about leaving your dog in kennels and would prefer a more personal touch, then why not consider a dog home boarding service in the West Lothian, Falkirk or Dunfermline areas.
At PetStay West Lothian, Falkirk & Dunfermline we are licensed and insured to care for your dog while you are away. We have many caring and affectionate pet sitters that are vet approved, and have been carefully chosen to provide a better experience than kennels for your dog while you are on holiday.
Our carers will ensure that your dog is treated as part of the family and will follow their usual routine – it will be like a home from home, making our home dog boarding service in the West Lothian and Falkirk areas a far less stressful experience for your dog than kennels.
PetStay have gained an outstanding reputation over many years for providing a top rated dog sitting service and now PetStay West Lothian, Falkirk & Dunfermline are becoming well known as your local dog sitters in the West Lothian, Falkirk and Dunfermline areas.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Our Prices* (Please see below)
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
*PetStay Arrangement Fee
Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance. These are 2 separate payments. The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer. For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.
The Arrangement Fee is non-refundable or non- transferable
The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog. The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.
The Dog Carer’s Allowance
The Carer’s Allowance is paid direct to the dog carer when you drop your dog off.
Dog Caring With PetStay
So you want to work with dogs and be home based?
Have you ever thought how wonderful it would be to work from home and be able to work with animals? If you’re a dog lover and want to have a flexible, home based hobby that lets you meet a variety of dogs, then maybe you will love being one of our carers looking after dogs in your own home. You can enjoy your daily dose of dog walking!
Please call Oriana for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
“Our cocker spaniel Sula loved spending 2 weeks with Christine. It was great to see photos of her, clearly looking happy and relaxed. It helped us to enjoy our holiday even more. She came home relaxed and calm. Delighted.
Thank you Christine.”
Lizzie & Lochie
Thank you to Tina and John, our 2 fur babies were well looked after. We received lots of photos and updates which were greatly appreciated. I would definitely recommend Oriana and her great team of carers.
I’m so glad we chose PetStay to help us find someone to look after our wee Maggie whilst we were on holiday. Oriana from PetStay was extremely helpful and prompt in her replies and the people she chose to look after our dog – Sian and Robbie – were wonderful and it felt like we were sending our Maggie to extended family. Maggie was very loved and well cared for whilst we were away and I hope we can use their service again in the future.
Minkie & Sasha
I am positive that Sasha and Minkie had a wonderful time with Tina and John. They were very happy right from our original visit, playing together on the rug in their lounge!
Tina and John were very warm and friendly and obviously love dogs, our two had fun, and seemed to play all the time. They were certainly very comfortable, and I loved getting the photographs of them through the days. I would highly recommend Tina and John and PetStay. I give 5 stars.
Charlie had a lovely stay with Christine recently. We don’t leave him often and are therefore keen to know he’s happy and relaxed when we do.
When we went to meet Christine she was so welcoming to us and Charlie that Charlie fell asleep lying on her living room floor!! We knew there and then he’d be fine!
We were able to go away knowing Charlie would be having a lovely stay with Christine.
Lovely experience all round.
Five ⭐️ review. This is Winston’s first stay with PetStay. He stayed with Christine and if I could give her 100⭐️ review I would. Plenty of photos/updates of Winston during his stay, certainly a spoilt little pup.
This is now the second time we have used PetStay services. My first telephone call with Oriana went really well. We had been let down by another pet service (who will remain nameless), Oriana was so supportive and I felt confident that she would be able to help us out. We were later introduced to an appointed sitter called Sandra with whom we met along with our little fur baby Murron. We instantly connected with her and both Sandra and Murron hit it off too! Murron is always with us, especially my husband so we both naturally apprehensive about leaving her with a stranger. Murron’s first stay was just one night but it went really well and Sandra was so good at putting us at our ease and keeping in contact. Murron’s second stay with Sandra was a few weeks ago. This time, it was for 3 nights and since her last stay in June this year, it was much easier and I think Murron remembered Sandra! Her 3 days went really well and she built up a good relationship with Sandra! We will most definitely be booking again soon with Sandra, feeling completely confident and there is full trust in leaving her now for any length of time. Thank you so much to Oriana for all your help and support and to Sandra for putting our wee baby at ease and keeping her comforted!
We have boarded our cocker spaniel with Julie and her family several times we have been very impressed with the level of service, with daily updates and pics. This last time Harvey had an injury to his paw before we left but Julie reassured us this was OK and she was happy to look after him and continue with his medication and routine. Can’t recommend PetStay, Oriana and Julie enough. Harvey’s next stay is already booked.
Our ALD Dougal stayed with Robert during our most recent break, we were overjoyed with the care and attention he received. I must admit I was a bit apprehensive as men tend to be functional carers rather than emotional ones, I needn’t have worried. We received regular photos but the best one was Dougal standing with Robert’s Petershill Juniors scarf on as he was taking him to the game after a visit to his Mum’s. Dougal is a very important part of our family so it really means a lot to us when carer’s involve him in theirs.
Yazz had a great time staying with Christine and she did a great job communicating with us. We’re wanting to book again in January 2020.
Spike stayed for the first time ever with someone other than myself or my daughter (she has gone to work in China for a year which left me with nobody else to rely on) and he was absolutely fine, he’s a fussy wee boy and Christine was so lovely with him. I will be booking again next month.
Keira & Brax
Just want to thank you for putting me in contact with Christine. I picked up Keira and Brax today and they both looked very happy with Christine. She said they had been OK and settled well which is good to know.
My dog Leo had a fab time they kept me updated on how he was and sent photos. They were very welcoming on our visit before he stayed would recommend and I would use them again.
Fantastic service with amazing care for our dog provided by Sian and Rob. Our dog Walter was extremely relaxed and content when we collected him and it was obvious he had a good experience, as did we. Will definitely be recommending your service and also Sian and Rob who were very professional with an obvious love for animals. Many thanks.
Just wanted to say a massive thank you for the lovely sitters who looked after Lackie whilst we were on holiday. They sent regular pictures and videos to keep us up to date on how Lackie was doing, and certainly put our minds at ease. I would also like to say what a lovely, friendly couple Catherine and Charlie are, and I felt like I’d known them for years. I would have no hesitation in recommending your service. I am also looking to get booked up for next year, so if possible, would like to book Lackie in again. Thank you again, from a very happy dog owner.
Just wanted to say a huge thank you. I think Reggie and Robert got on really well. He’s certainly been well cared for. It’s been great knowing the little fella was in such good hands. Just hope Robert doesn’t miss him too much.
Our Max is just back from Julie’s and I have to say he was so well looked after. They absolutely adored him and we weren’t worried at all. Julie gave us loads of updates, pictures and video of Max, her daughter and husband were fantastic with him. Would definitely recommend Julie and would send Max to her as well. Thank you Julie and family for making Max part of your family..
Lorraine and David
We left our 8 month old Dalmatian puppy Lucy with John and Linda and we were delighted with the service provided by them in their lovely rural home. Lots of pics and videos provided us with updates on Lucy’s stay which was reassuring as this was our first time using PetStay. We would have no hesitation in repeating the arrangements for future holidays.
We left our wee cocker spaniel with Chantal and her lovely 2 girls whilst on holiday, 1st time being left.
She loved all the attention and love given to her by them all. Would definitely recommend Chantal for excellent customer service and nothing was too much bother for them.
All the kids on the school walk adored her. Thanks again for giving us peace of mind that Lucy was being well looked after.
Our dealings with Oriana and PetStay have been very good. Oriana always replied to any emails quickly which is something that I really value.
John and Linda have been the perfect carers for our border collie Robyn and we could tell straight away that Robyn liked them. Now when she goes to stay with them she is pawing to get in the gate. John and Linda are lovely people and I know that they love having our wee Robyn. It’s great to know how happy Robyn is when she stays with John and Linda.
I would, and have, recommended PetStay to my friends.
Zoe had a ball at Julie’s. She was spoilt by Julie’s daughter plus we got a lot of photos and could see she was enjoying herself, so thanks again Julie.
We boarded our black Labrador Sam with Chantal and her family for 6 nights in April 2019 and we are absolutely delighted with the care and loving attention given by Chantal and Oriana at PetStay.
We loved receiving the photos and updates about Sam’s holiday with this delightful family.
We will definitely use Petstay again and we would not hesitate to recommend them to anyone.
Our 8 month old Labrador Tess had an amazing time with Chantal. We felt completely at peace about leaving her and we all looked forward to the daily updates and photos. Tess settled immediately in a home filled with lots of love! We will definitely use the service again. Thank you.
Dougal, our ALD has just been for his second visit to Julie, as always I received lots of photos and videos during the holiday. One in particular was Julie and Dougal “dancing” in the kitchen, expertly filmed by Saffron, Julie’s daughter. Amazing service from Oriana and her team!
Our two westie’s (aged 2) stayed with Chantal and her lovely daughters for 10 nights. I was a bit teary and anxious when I dropped them off but Chantal reassured me and said she would keep in touch. True to her word she sent me regular updates and photos which my husband and I really loved, I believe this regular contact is key to the success of Oriana’s business. Oriana always replies to any queries within a few hours and she is both efficient and friendly. Lizzie and Lochie are now home safe, happy and relaxed, everything you would expect from a holiday! I will be using PetStay again in the near future. Thank you to Chantal, her daughters and Oriana!
This is Dougal’s 4th holiday with PetStay and he loves it! It’s great that you meet and “approve” the holiday family before your precious pet goes to stay, there are other companies that don’t allow contact apart from a card and a couple of photos.
He is a sociable soul who needs constant contact so kennels were never an option, all sitters are rigorously checked by their respective councils (again, not all are).
Rocco loved staying with Julie, would highly recommend.
Sandra was terrific from start to finish and I felt totally confident that Rosie was in safe and loving hands.
Thanks for all the help. I know for sure I will definitely be using your services in the future.
Zoe seemed to have enjoyed herself and we felt fine leaving her with Andrew and think Zoe is looking forward to going to stay again.
I would just like to say the service you and Andrew provide is first class.
Our family decided to travel for the holidays overseas to have some snowy fun. Unfortunately, our 5 month old beagle, Brownie couldn’t come with us.
Leaving Brownie in kennels wasn’t an option, so we contacted PetStay. Oriana asked a few questions about Brownie, and in no time paired us up with Andrew and his dog Patch. They were ready to welcome Brownie for the holidays at their home so we paid an initial visit and had a nice walk with them as part of the introduction. We had plenty of time to explain everything about our pet’s habits and daily needs. Andrew assured us that those all were going to be respected.
Administration and drop off went extra smooth, during our 2 weeks holiday we received several updates. When we returned home Brownie looked extremely happy, was in perfect shape and health (emotional and physical) and seemed nicely bonded with Andrew and Patch during the time they spent together.
I highly recommend PetStay as professional, trustworthy, and most importantly compassionate and loving service providers.
A great service. Communication in the lead up to my dog staying with Julie was great and I was updated regularly throughout his stay. Would highly recommend PetStay.
Layla and Bronwen
What a great experience we have had. We usually have our two dogs looked after by family but on this occasion no-one was available. Would like to say Chantal was just like leaving them with family. You can tell she has a great love of dogs as does her children. We got update pictures over the four days which was great. We would not hesitate to use her again and will certainly be recommending her services.
Just wanted to say how great Millie’s stay with Julie was, she went way above and beyond in her care for Millie. I will definitely book with Julie next time we’re away and
I would not hesitate in recommending Julie as the ideal person to look after anyone’s dog whilst they are away.
Many thanks in recommending Julie to us.
I would use this company again only if I could get the same person she was great but her daughter was really brilliant with Megan. Megan isn’t used to children and I was wary but after seeing her with the carers daughter I was happy. Megan normally goes to kennels but comes home sad, this time she didn’t want to come home.
We recently used PetStay again for our Cockapoo and she spent two days with a lovely lady called Sandra.
Sandra was very special and made me feel at ease straight away. Coco had a great time and we would definitely book Sandra again
Our Puppy, Kelly (8mths) stayed with Andrew for 14 nights. We were really nervous about leaving her so long but after our initial meeting with Andrew our minds were put at ease. Andrew took us for a walk with his dog Patch and they got on like a house on fire! The communication on the run up to Kelly’s holiday was superb, Oriana was there to answer all questions we needed and Andrew was always at the end of the phone. During our holiday Andrew provided us with updates which was great! Upon returning from our holiday Kelly had not forgotten about us and gave us a bounding leap! Kelly misses Patch and Andrew we can tell! Highly recommend this service to anyone else and would not hesitate in booking again. Thanks for a A* service.
We have been very impressed with PetStay’s service. We have used the service twice and both times the carers have been excellent, very caring and really spoiled our wee dog, Phonics.
PetStay works to high standards and makes sure its carers are well supported – a big thank you.
Aileen & John
Dougal was in his element being fussed over by the whole family, going on lots of walks (in lots of rain!) while we were away. They even had their own special name for him, “Dougal-Bear”. He started getting celebrity status during the school walk with the girl’s friends shouting his name. The boy loves a fuss and he was treated like a doggy king!
Marion & Jim
Our Labrador stayed with Julie and thoroughly enjoyed her weekend away. The family were very friendly and enthusiastic. They walked our hound many times a day, played with her and made a fuss over her. She didn’t seem to be in any hurry to leave when we collected her on Sunday.
My dog Happy stayed with Julie and her family for 10 nights. I was a bit nervous at the beginning as this is the first time we had him stay with another family. When we picked him up, he seemed very happy and relaxed and I had no doubt that he was in good hands. The lovely family looked after Happy very well and we will definitely leave him with Julie again.
I recently used PetStay for my 2 year old cockapoo. I booked last minute for a one night break away and I was really nervous to leave my dog with a stranger. From the moment I first contacted Oriana to the initial meeting with Chantal to the moment I picked Coco up from Chantal (the dog sitters house) I could not have been happier.
The whole process was professional and easy to use and my puppy was in fabulous hands with a lovely family to watch her.
I would highly recommend this service and I will definitely be booking again.
Here’s a picture of Coco with Chantal’s daughters who helped look after her so well.
Dougal, our Aussie Labradoodle, stayed with Julie and her family while we were away for 6 nights. He is a big, strong bouncy boy who loved the way he was made to feel special by all of the family but especially Saffie, Julie’s daughter. He even came home with a wee lion that was “loved” beyond recognition. This is such a happy friendly home, we’d have no hesitation in recommending Julie and PetStay to anyone.
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay West Lothian, Falkirk & Dunfermline office address is 3 Kennedie Park, Mid Calder, West Lothian, Scotland, EH53 0RG. For the purposes of data protection PetStay is a data controller (ZA394625).
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
· Tax details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email email@example.com or by post at PetStay, 3 Kennedie Park, Mid Calder, West Lothian, Scotland, EH53 0RG. Alternatively, you can telephone us on 077951 79340.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to firstname.lastname@example.org.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email email@example.com.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.