Home Dog Boarding
Home Dog Boarding
in Harrogate & North Leeds
We are the alternative to kennels in
North Leeds and Harrogate.
Your local PetStay branch
Home Dog Boarding in Harrogate and North Leeds
We are a loving alternative to kennels
in North Leeds and Harrogate.

PetStay Harrogate & North Leeds Branch

Hi, I’m Tracy and this is our family dog Tilly. Welcome to PetStay York, Harrogate & North Leeds branch which I have the great delight to bring ‘home dog boarding’ to the area of York, Harrogate & North Leeds. Like myself Tilly likes her home comforts and would prefer to be lying on a loving knee rather than alone in a kennel. I have been a dog carer with PetStay for nearly 4 years now, enjoying every minute of it to the extent that when an opportunity came along to buy the York, Harrogate & North Leeds Branch I could not wait to get started and work closely with other dog lovers like myself as I strongly believe that a dog is better in an home environment rather than a kennel.

If you’re looking for a holiday home for your beloved dog/s then look no further then PetStay I can match her/him to one of our team of lovely carers who are all vetted by me and are council licensed and fully insured.

If you would be interested in being one of our dog carers then give me a ring for an informal chat.

Tracy – PetStay Harrogate & North Leeds

PetStay North Harrogate & Leeds - Tracy

Contact Details

To find out more or to arrange a visit to one of our carers in the North Leeds and Harrogate area, please get in touch using the details below.

Facebook

Tel: 01904 341000

Mobile: 07517 670530

Email: tracyellen@petstay.net

Areas coveredThe areas we cover by Postcode

HG1 HG2 HG3 HG4 HG5
LS14 LS15 LS17 LS22 LS23 LS24 LS25

Including: Wetherby, Harrogate, Knaresborough, Pateley Bridge, Ripon, Masham, Thirsk, Easingwold, Boroughbridge, York, Selby, Tadcaster, Garforth and many more.

Are you worried about leaving your dog in kennels? Have you ever considered a home dog boarding service in Harrogate?

Home dog boarding and pet sitting services in North Leeds and Harrogate

At PetStay we have carefully selected many caring and affectionate people who can care for your dog whilst you are away on holiday. Our dog sitters in Harrogate and the North Leeds area provide dogs with a better experience than being in kennels, because they are cared for in a home from home environment.

Here at PetStay Harrogate and North Leeds we offer an outstanding dog sitting service in Harrogate and surrounding areas. Whether their owners are away for a weekend, or for a few weeks, dogs will be settled and happy, enjoying their own holiday.

PetStay home boarding for dogs will pair your dog with a suitable loving carer who will ensure that your dog receives home from home care and won’t miss out on any of the home comforts they are used to. Our carer will follow your dog’s daily routine to ensure they remain as settled as possible.

Over recent years PetStay has gained an excellent reputation for providing a service second to none. We have become known as the local pet sitters in North Leeds and Harrogate.

Our guidelines ensure that your pet is left in the most trusted, loving hands possible, so if you would like peace of mind whilst you’re away on holiday give PetStay a call… we are recommended across Harrogate and the surrounding areas.

Home Boarding for Dogs

Home Dog Boarding

  • Your dog/s stay in one of our loving carers’ homes
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • We don’t mix different dogs together
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices

1 Dog £20.00 a day
2 Dogs £28.50 a day
3 Dogs £38.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

Animal Aiders1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.

Become a PetStay Carer

If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!

Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!

We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of pet sitting our wonderful guest dogs without the headache of running a business!

Please call Tracy for more information and an informal chat

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

You will receive a daily allowance starting from £12.00 per day.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

Our Reviews

Rio

“We can’t speak highly enough or heap enough praise on John & Francis, they are absolutely 5* amazing all the way. Rio runs down their path wagging her tail – what more do we need to see – we leave for our holidays knowing that she is with caring dog lovers who treat her as if she were their own. We have confidence that should anything untoward happen their paperwork is spot on, they know all Rio’s little characteristics, know her complicated routine and we just love them as friends now and as amazing carer’s for our nervous, excitable but gorgeous doggy. I couldn’t expect any more from them, simply put – 100% all the way.”

Ross
Harrogate
November 2018

Baron

“Our first time using Petstay and we were matched with Patricia & Andrew and I can only say I couldn’t have asked for better carers for my precious dog. Even from the meet & greet visit I knew he would be in very good hands they are truly genuine dog lovers & their home has a lovely caring aura. My chocolate Labrador requires medication & a special diet but Patricia & Andrew couldn’t have made it any easier carrying on his usual routine without any issue. I could tell Baron really loved them & will be happy to go back to them again. We’ve already booked again for a longer period in a few months. I can’t recommend Patricia & Andrew enough also Tracy from Petstay from the first contact was great & made the whole process so easy. Thank you so much. Anna.”

Anna
Harrogate
November 2018

Millie

“My dog Millie stayed with Michael and Sandy for the weekend. Their understanding and kindness was apparent from the outset, as Millie is not an outgoing dog, and takes time to get to know people. I was sent many photos and updates on how Millie was doing. I could not fault the stay over for Millie. Thank you very much for taking such good care of Millie.”

Jane
Harrogate
November 2018

Beau

“I contacted PetStay as our dog Beau had never been away from us and I wanted to find the best possible care for him. I was not disappointed. Tracy put us in touch with Helen and Peter and the meet and greet was so positive that any fears I had just disappeared. The whole family were just delightful and took such great care of our dog that I feel that this company deserves its number 1 rating. A fabulous service from start to finish.”

Maureen
Knaresborough
October 2018

Logo

“Would like to thank Val and Chris for looking after Poppy and Molly. I felt really relaxed leaving them with Val and Chris and would definitely want them to go again.” 

Sue
Leeds
July 2018

Maisy

“We would just like to thank John & Frances for looking after our 6 year old Maltese Terrier Maisy whilst we were away. She seem settled and happy and John kept us up to date by sending us lovely photos of her to reassure us. There was no need really as the care and attention they showed was exceptional. Thank you for having her and we feel that Maisy really enjoyed her stay. One happy doggie!! ” 

Dave & Gaynor
Leeds
June 2018

Phoebe

Phoebe

I have no hesitation in giving 5 stars all round for the recent care of our dog, Phoebe. Our usual carer was taken ill a few days before our recent holiday and at such short notice I felt that I wouldn’t manage to join the rest of my family for the break. We discovered PetStay via a web search and made contact, from this point the service was excellent. We first spoke to Tracey who quickly found us potential carers and within 2 days I met our wonderful, dog loving, carers John and Frances. I spent an hour at their home to discuss the various needs of my allergic, nervous pet. My dog who is very anxious around new people took to John and Frances within minutes, I think she realised as quickly as I did how much they both love dogs. 

The care during Phoebes stay was excellent, all of our requirements were stuck to, she was properly exercised and her food regime was followed which meant that we have had no health issues with her since she returned home. 

John took time to email me each day with an update of how Phoebes was getting on with a few accompanying photos of her days activities, a great touch. 

I will certainly be using John and Frances again. 

 

Mark
Leeds
May 2018

Sam

Was very impressed with PetStay. I’d been worried about leaving my border collie as he’s not the easiest dog, pulls a lot on the lead and chases cars. He was so well looked after and was very relaxed and happy when I collected him. Patricia and Andrew clearly love looking after dogs and that shows. I understand he made himself very much at home! The admin side with Tracy was extremely efficient and I will definitely be rebooking.

Miranda
Leeds
April 2018

Logo

We left Alfie for a few days with a lovely family, Ron, Irene and Paula. It was clear he had been looked after very well and they were true dog lovers. Alfie had a wonderful time in their home and we could have not been more pleased. I would recommend them and hope to use them again when we go away.

Deborah
Knaresborough
April 2018

Willow-Wetherby

Willow

John and Frances in Wetherby looked after our Staffordshire Bull Terrier whilst we were away. All I can say is that I was so pleased with the care and attention that they gave Willow which was of a very high standard. Already booked two more stays for willow.

Janet
Tadcaster
March 2018

North Leeds- Lucy & Max/>

Lucy & Max

My two greyhounds stayed with Katie and were very happy and relaxed when I picked them up; they’d clearly had a great time and were far happier than they are after staying in kennels. The whole booking process was easy and straightforward.”

Sally
North Leeds
January 2018

Maisy

This was the first time we have used the petstay service and it certainly won’t be our last! The love and care given to our five and a half year old Maltese Frise Maisy, by Ron, Irene and Paula was second to none. It was Maisy’s first time away from home, other than being with family members so we were obviously anxious. We needn’t have been as she seemed very happy and contented and seemed to have enjoyed her stay. Thank you Ron, Irene and Paula for making it such a pleasurable break for myself, my husband and Maisy too.

August 2017

North Leeds-Cherry

Cherry

‘I have just returned from my first holiday away from my pooch and can honestly say I felt totally reassured and happy throughout my stay. John and Frances kept me up to date with my dogs progress and when I collected her she almost didn’t want to come home! I will definitely be using this service, in particular, John and Francis again, as they truly are dog lovers and I feel cherry had a home from home experience. Thank you so much!’

June 2017

Harrogate-Smudge

Smudge

Thank you to Ron and Irene for looking after my beloved Smudge for us, it was very comforting to receive a call to say she had settled, as we had a difficult family matter to attend to which made it much easier for us, I won’t hesitate to use this service again should the need arise and certainly recommend this as I wasn’t happy to put Smudge into kennels, she certainly enjoyed her little “holiday” once again Thank you so much

May 2017

Harrogate-Riley

Riley

Riley had a fantastic holiday with Carol. It was so good to receive the photos she regularly sent us of him out walking in the garden and having cuddles.
We hope she will be able to have him to stay again soon.

Lorraine, Leeds, July 2016

Donnie&Jaffa

Donnie & Jaffa

We were very happy with the service that Petstay & Jean Beck gave to us & my 2 girls – Donnie & Jaffa. We would recommend them to family & friends with no hesitation!

Jean, Harrogate, April 2016

Harrogate-Arnold

Arnold

We received excellent service from PetStay. Claire was great and we had no worries leaving Arnold in her care. A perfect alternative to kennels. Would definitely recommend.

Emma, Harrogate, April 2016

York-Rusty&Nessa

Rusty & Nessa

Rusty and Nessa can be a handful as they are both rescue dogs and Rusty is protective of his family meaning he gets very defensive when taken out of his routine. Ron and Irene have always followed our instructions to the letter and every day I drop them off with wagging tails which believe me is not the normal thing for Rusty when being separated from me !!

They have also been superb with giving Rusty his medication and without asking have always reported any abnormal behaviour when I collect them. Rusty suffers from some sort of seizure event (although I think this is now finally sorted !!)

So once again thanks for your help with finding Ron and Irene I would never look to put my dogs anywhere else. The care they show towards our dogs is second to none.

Kevin, Harrogate, April 2016

Poppy

I first contacted Petstay a couple of years ago when we needed someone to look after our dog Poppy while we went on holiday as we would not be happy to put her in kennels. My son had always looked after her but he was about to move to America. I searched the internet for alternatives to kennels and found Petstay, I contacted Sally who was very efficient, getting back to me straight away and after asking a few questions about Poppy’s needs she put us in touch with John and Frances and we haven’t looked back since.

At our initial meeting it was obvious that John and Frances loved dogs and Poppy seemed very happy and comfortable with them. Even though we knew they would look after her well we were still very apprehensive about leaving her, but we needn’t have worried she thoroughly enjoyed her time with them and John emailed photos of Poppy to put our minds at rest. Poppy requires medication and it is never an inconvenience to John and Frances to administer her tablets.

Poppy has now stayed with John and Frances five times and she bounds happily into their home, always pleased to see them again, when we drop her off. It is obvious to us that John and Frances love having Poppy to stay (even though she is a demon with their mail!!) We can rest assured that when Poppy stays with John and Frances that she is happy and content and she will be back to stay in the summer.

A big thank you to Sally at Petstay and John and Frances, we don’t know where we would be without them.

Barbara and John, Knaresborough , February 2016

Harrogate-Juno

Juno

We were very happy with the service Petstay provide.
I suspect Juno was very spoilt with Win and had a lovely time with walks in Ripley Woods and Fountains Abbey.

Virginia, Harrogate , January 2016

Jack

Jack

A friend recommended PetStay to me well over a year ago when I was struggling to find someone to look after our Labrador, Jack.
I contacted Sally and haven’t looked back!
Sally is professional and very reliable, always getting back to me within 24 hours of placing my booking, which since finding PetStay have been plentiful!
Jack has been looked after by two carers, John and Frances and Denise and “Dave” , Dave being her very friendly terrier.
Jack always bounds into both homes, and is warmly welcomed. Personally I think that speaks volumes. I often think Jack looks really disappointed when I return to pick him up after his stay.
I am so happy with the care that Jack receives that this year we have booked a 3 week holiday. Jack also benefits, he will be holidaying with Denise and Dave!

I have no hesitation in recommending “PetStay”.

Jo, Wetherby , January 2016

Franklin

Franklin

We are thrilled to bits with PetStay!! We have now used their services on three separate occasions, and we truly couldn’t be happier. Our carer Jenny is an absolute gem. Franklin is so keen to go to Jenny’s, and each time we pick him up to come home, he somehow always looks cuter and happier than ever before! Jenny will text us fun updates throughout the holiday, so we have constant peace of mind. It is so much fun to share Franklin with someone who spoils him as much as we do!
The “behind-the-scenes” team at PetStay is also brilliant (thank you, Sally!). It’s very easy to make bookings and get our questions answered. They know how to ensure every detail is considered to create a happy experience for all – the family, the carer, and of course…the dog!
Thank you, PetStay! Our family is so grateful for everything you do.

Lauren , January 2016

Jack

Jack

A friend recommended PetStay to me well over a year ago when I was struggling to find someone to look after our Labrador, Jack.
I contacted Sally and haven’t looked back!
Sally is professional and very reliable, always getting back to me within 24 hours of placing my booking, which since finding PetStay have been plentiful!
Jack has been looked after by two carers, John and Frances and Denise and “Dave” , Dave being her very friendly terrier.
Jack always bounds into both homes, and is warmly welcomed. Personally I think that speaks volumes. I often think Jack looks really disappointed when I return to pick him up after his stay.
I am so happy with the care that Jack receives that this year we have booked a 3 week holiday. Jack also benefits, he will be holidaying with Denise and Dave!

I have no hesitation in recommending “PetStay”.

Jo, Wetherby , January 2016

Red

Red

Can’t thank Sally and Garrod enough for looking after our border terrier Red, whilst we holidayed for 3 weeks. PetStay really is a home from home and we received wonderful updates/pictures of his adventures and time spent with the family. I wouldn’t put him anywhere else now and would recommend Petstay to anyone – complete peace of mind in a loving, secure environment! Thank you

Nikki, East Keswick, August 2015

Pippy

Pippy

We wanted a home from home environment for our dog as we were embarking on an epic journey for over three weeks on a family holiday to China! Wow what a great service we got from PetStay right from the start – from my first enquiry to finding a suitable potential home very quickly and then setting up a meeting with Liz and then smooth payment and clear instructions. The form to complete about Pippy’s daily routine and preferences was very comprehensive and made discussions when I met Liz really useful so we were both clear about what Pippy needed.
We set off leaving Pippy – we were apprehensive and nervous, would he be OK? (well we cried leaving him)….. This is our first family dog and the first time we had left him for any time. But we need not have worried – he was already starting to settle in and becoming part of the gang with Toby and Squib! We need not have worried in the slightest. Liz and Malcolm had got things all planned and sorted and Pippy was already having a good time. A phone call when I got home really reassured me and put my mind at rest. Also texts whilst we were away were very reassuring.
Meeting up with Pippy again when we got back went really well – he was so pleased to see us ( we were so relieved he had not forgotten who we were) – lots of yelps, licks and jumping about when he caught sight of us! At the same time Pippy was obviously happy and settled and looked really good. Groomed daily and with sparkling teeth after daily cleans too!
And an added and unexpected lovely touch was to be given a few snapshot photos taken during his stay showing him clearly having a great time!

So overall – delighted.
Would we use PetStay again? – definitely, would we recommend Liz and Malcolm – most definitely and will we tell our friends how happy we were with the service – Definitely YES!

Jacqueline, Harrogate, August 2015

Bertie

Bertie

I would just like to thank you for all your help in securing Bertie a ‘home from home’ experience whilst we were on holiday for two weeks. Bertie is a very gentle and loving dog who doesn’t suit kennels, so when we were unable to find someone to care for him, you came to our rescue. From the outset you were diligent in finding the right carer for our Pointer and arranged a
meeting so that we felt comfortable in where he would be staying. The carer was perfect and Bertie was happy and relaxed when we went to collect him. He had had such a brilliant time I think he wanted to stay! Thank you so much and I would certainly have no hesitation in recommending PetStay.

Fiona, York, June 2015

Lilly

Lilly

We are delighted with the service offered by PetStay. From our first inquiry all emails were answered promptly and clearly with easily understood information. Following our initial visit to our carers Lilly was really pleased to arrive there when we left for our weekend away and was keen to go into the house where she was staying. She was really pleased to see us on our return but it was clear that she had been well cared for and happy during our absence. I would not hesitate to recommend PetStay and use your services again.

Many thanks for a really good service.

Ian, Aberford, May 2015

Gertie & Wilbur

Gertie & Wilbur

We recently left our pooches Gertie and Wilbur with the lovely Natalie for 5 days. They were cared for in the home which included Toby, they all got along famously and Toby didn’t seem to mind that the 2 house guests commandeered his bed for the duration. We would definitely use PetStay again rather than leave the dogs in kennels. Thank you

Rachel and Neil, Harrogate – December 2014

PoppyMia

Poppy & Mia

I would be grateful if you could pass on a big thank you to Ron, Irene and Paula for looking after out two dogs, Mia and Poppy. They were very well cared for and spoiled with cuddles and walks all week.
They are all clearly real dog lovers who sincerely care for dogs and enjoy looking after them. It was a great comfort to us knowing that our dogs would be in such a caring and safe environment whilst we were away.

Our dogs had a great stay and we would certainly highly recommend Ron, Irene and Paula to any other dog owners.

Steve and Belinda September 2014

Bentley

Bentley

Thank you soooooooo much for sorting out the care of Bentley despite such a short notice. We had a great holiday and so did Bentley! Helen and Andrew were amazing with Bentley since the day we met them. During our holiday, Helen kept us updated via text message on how Bentley was settling in, which definitely reassured us.

Since I first contacted you, the whole process was very simple and straightforward. I would definitely rely on PetStay again to take care of Bentley next time we go away. We would definitely use PetStay again in preference to kennels.

Maria, August 2014

Amber

Amber

Just to say thank you for all your help at PetStay and for finding a family to look after Amber while we were away. We had a great holiday and Amber seemed to be very happy staying with Catherine! Both she and her family were very caring and friendly and I think Amber was truly given lots of love and attention while there. Catherine emailed us every few days with updates while we were away and also sent photos of Amber which was really reassuring.

We were really impressed with the service Petstay provided from start to finish. Our initial enquiry was responded to very quickly and although at that time you didn’t have any availability, you very helpfully contacted me shortly thereafter to let me know you had some new carers available whom we visited along with Amber before finalising the booking. We were really relieved to know she would be staying with a family and not in kennels as she was just a puppy (age 6 months).

We would definitely use PetStay again in preference to kennels.

Phoebe

Pheobe

Just wanted to thank you again for organising Phoebe’s ‘holiday’ with Ron and Irene. She obviously had a lovely time with them and was looking great when we collected her after two weeks – not the experience we had with local kennels! They contacted us during the holiday to let us know that all was well and it certainly made for a more relaxing holiday for us. We would certainly use them again!

Jane Swift, July 2014

Hugo

Hugo

We were over the moon with the care and attention that Hugo received from Irene Ron and Paula. When we picked him up he was happily very glad to see us. He was obviously feeling quite at home following Irene around the house and sitting in the chair with her. The photo was taken in our garden within ½ hour of getting home and Hugo is lovely and clean and playing with the toy he was given at his holiday home. I don’t see how his stay could be improved and I would recommend this home service to any one who wants a home from home for their pet. The service was wonderful from start to finish. Thank you to all of you at PetStay.

Thank you Hugo, Sheila and Taff, June 2014

Teeny & Tilly Hecking

Teeny & Tilly

I thought I would drop you an e mail to thank you very much for all your help in finding someone to look after the dogs while we were away, and at short notice too.

The dogs have had a lovely time and Ron, Irene and Paula were great to deal with and made me feel very confident that my girls would be well looked after, which indeed they were. I shall definitely use your service in the future, and hopefully if I get my act together in time, can use Ron and Irene again.. Many thanks once again.

Wendy,May 2014

Barney & Tilly

Barney & Tilly

I would like to say a massive thank you for letting us go on holiday and not worry about the dogs! Ron and Irene are fantastic and obviously love dogs, it was clear from our first meeting. Tilly and Barney came home happy, well brushed and they hadn’t lost any weight which is what happened in the kennels. We would love to book Ron and Irene for next year’s holiday, they are a real credit to PetStay.

Many thanks once again
Denise, April 2014

Maggie

Maggie

We found the thought of leaving Maggie, our Border Terrier, really difficult when going on holiday. We looked at kennels but didn’t feel comfortable in leaving her in such a different environment. We decided to look at Petstay and that’s where we met Sally and Garrod.Sally and Garrod have been exceptional. They have made sure Maggie’s every whim is catered for: from giving her porridge in the morning, to ensuring that she has at least an hours exercise each day. Not only that, they have sent us regular e-mails and pictures to keep us up to date with how she’s getting on.

I now no longer worry about leaving her when we’re away. I know she is happy – the tell-tale sign is her tail wagging as she arrives, which makes the whole process easy for us. They are fantastic!

Paula North, March 2014

Bruno

Bruno

It’s always a worry leaving your family pet when you go away so I was delighted when we found a “Home from Home” for Bruno, our 10 year old Italian Spinone.

Sally & Garrod were keen to understand what he enjoyed and clearly had a lot of experience of caring for dogs. They requested relevant contact numbers, including our vet, and made me feel confident that he was in good hands.

Bruno really took to them and has now been to stay on several occasions. He is always pleased to see them – and happy for me to go! When I collect him he is calm and relaxed and I can tell by the tales Garrod tells that he has had a great time.I therefore have no hesitation in recommending Sally & Garrod Cooper to care for your dog!

Penny Harrison, February 2014

Daisy

Daisy

It will be the fourth year that Daisy has stayed with carers Ken and Sue while we visit our son and family in South Africa. We can leave her behind with the confidence that the care she will receive is second to none. We know from past years that she enjoys her “holiday”, the way she greets Ken and Sue plus her first dash to the “treat cupboard” is a good testimony to this. We would never have been happy leaving Daisy in kennels and from our first meeting with her future careers our peace of mind was assured, we would wholeheartedly recommend PetStay to anyone looking for a kennel alternative.

Pat, York, North Yorkshire January 2014

Rolo

Rolo

Going away knowing that Sally & Garrod provide a second home to Rolo is so much easier. By maintaining his routine and welcoming Rolo in to their home I know I will return to a very happy and contented dog.

Penny & Andrew , December 2013

Dexter & Dee Dee

Dexter & DeeDee

Just wanted you to know how happy I was with Dexter and Dee Dee staying with such a wonderful family. I’ve never been so happy and relaxed as I was leaving them with Hilary, Graham and Annissa and thank you, too, for finding such lovely people and especially at such short notice.When I go away again I definitely want them to go back there. Hilary kept me updated with pics and emails which was so nice and she also had their characters sussed in no time at all. I know the dogs loved their stay too, with how they were when they came back. So once again thank you, keep up the good work.

Sheron, January 2013

Skye

Skye

Just a note to say how delighted we were with the service Natalie provided for us – we know that Skye had a very happy stay with Natalie, and we were very impressed by her attention to detail, and the care she took to look after Skye in the way we wanted. We were able to relax and enjoy our holiday without any worries. We would have no hesitation in using Natalie’s services again.

Margaret, January 2013

Shay

Shay

I just wanted to let you know how pleased we were with the care taken by Andrew and Mel Watkinson to look after Shay whilst we were away. It was a scary thought leaving him with strangers as he is a needy dog but he really appeared to be quite taken with them both (Andrew in particular since he spent most time with him). We were happy to see an excitable but stress free dog on our arrival to their house.If Andrew and Mel would consider having him again in the future (if they haven’t been too put off), we would be delighted! Should any other occasion arise where we need somewhere for Shay to stay, rest assured, I will be in touch.

Stephanie, April 2013

Ruby

Ruby

Hi – thank you so much for our lovley dog carers for Ruby, they’re a lovely couple and Ruby seemed so much happier this time than when we left her in kennels. I’d also like to try to book them again for a trip we would like to make in April.

Taneth, York, Feburary 2013

Pebbles

Pebbles

I just wanted to say a big ‘thank you’ to you for putting us in touch with Trish – she looked after Pebbles so well, and is such a very nice lady – I’m delighted to know that both she and Lynne are both wonderful carers, and hope to use their, and your help many times in the future!… all the best.

Frances, July 2013

Yogi

Yogi

Thank you so much for looking after Yogi so well and for bring him to the wedding, it really did make our wedding day fantastic. It also made us feel so much better knowing he was being looked after by you both rather than in some lonely kennel.

Anne & Peter

Rupert

Rupert

This was the first time Rupert and Huckleberry have been left. Helen was amazing and they were returned just as I left them happy after a lovely holiday. I will definitely be using PetStay again and hopefully with Helen…

Jane May 2014

Dog sitting services in North Leeds and HarrogateContact Details

To find out more or to arrange a visit to one of our carers in the North Leeds and Harrogate area, please get in touch using the details below.

Tel: 01904 341000

Mobile: 07517 670530

Email: tracyellen@petstay.net

New Customer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Pet Information

Dog 1
Name

Breed

Age


Dog 2
Name

Breed

Age


Holiday Dates

Any other Information

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PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Information that you think would help us with your enquiry.

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PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies

 

At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

 

Who are we?

PetStay Harrogate & North Leeds is a registered company no. 8242052 our registered office address is PetStay, 14 Eason Road, Dringhouses, York, YO24 2HZ. For the purposes of data protection PetStay is a data controller ZA159621.

 

What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

 

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.

 

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.

 

We may use your information:

 

  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure

 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:

 

  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers

 

 

 

 

 

 

Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.

 

We will retain information about you for the duration of our relationship with you, then 3 years.

 

Prospective customer data is retained for no more than 3 years.

 

We will retain financial records for 6 years, following the end of the current financial year.

 

Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.

 

 

Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer

 

·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence

 

We will retain information about you for the duration of our relationship with you, then 12-months.

 

Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.

 

Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)

 

We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.

 

Suppliers ·         Contact details

·         Bank details

Tax details

We retain financial records for 6 years, following the end of the current financial year.

 

Data is stored on secure EEA-based servers.

 

 

 

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

 

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

 

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

 

 

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.

 

 

Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

 

  • You can verify the details you have submitted to PetStay by contacting us by email tracyellen@petstay.net or by post at PetStay, 14 Eason Road, Dringhouses, York, YO24 2HZ. Alternatively, you can telephone us on 01904 341000.

 

  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.

 

  • You can always feel free to update us on your details at any point by sending an email to tracyellen@petstay.net .

 

  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.

 

  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email tracyellen@petstay.net .

 

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).

 

 

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:

 

  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.

 

 

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

 

Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

 

 

 

 

Cookie Name Purpose
Google Analytics _ga
_gid
_gat
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

 

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.