PetStay Hull & East Riding Branch
Hello, my name is Natasha and I am the owner of the Hull & East Riding Branch of PetStay. I live in Willerby with my 2 daughters and Jax, our much-loved family dog. I have been around dogs for the majority of my life and would not be without them. I understand the effort and love owners put into the training and care of their dogs and from experience, I know that owners do not want to leave their furry family members in a kennel. I have been using PetStay myself for a number of years before taking over the PetStay Hull & East Riding Branch – to offer bespoke home boarding for family dogs.
Why Choose PetStay Hull & East Riding
PetStay Hull & East Riding offers a “home from home” whether you’re planning a trip for business, a weekend break or a fortnight get-away. The benefits of home boarding are being able to tailor make your dog’s “holiday” with PetStay. This means, we are able to follow the routines you already have in place at your own home, be that sleeping, feeding, exercise or companionship. Staying in a home environment means your dog will get lots of love and attention from a carer who will treat your dog as their own and that’s important, to you and to them!
My Host Families
I have handpicked my host families ensuring I only take on the very best. All carers are experienced dog owners and most importantly – love dogs! You can choose to either board your dog(s) alone or if your dog enjoys doggie company, with a carer who has a friendly dog of their own. A “sniffing out” meeting will be set up so you and your dog(s) can meet their carer and see their holiday home beforehand. Safety is very important to us, so we never mix dogs from different families and we keep all dogs on leashes whilst walking in public places. Finally, all hosts are fully insured, regularly inspected by myself and inspected by the council to make sure they meet the stringent criteria required for the home dog boarding license.
How it Works
I take great care in getting to know you and your dog before they home board with PetStay and take full details of your dog so that I can find the perfect carer for him or her. We then would organise for you to visit the carer to make sure everyone is happy. I will guide you through the booking process and a “holiday list” will be provided of essential items that will need to be packed to make sure your dog(s) have their favourite things with them. So if you would like to book a holiday with us or find out more about our service, please do get in touch on the numbers or email below. I look forward to hearing from you and providing the very best home boarding that Hull & East Riding have to offer.
Become a Carer
We are always on the lookout for quality dog carers so if you would like to apply to become a carer, I’d love to hear from you. All that is necessary is that you have experience in looking after dogs, are at home during the day and have a secure garden. You could become part of the PetStay Team by caring for someone else’s family dog in your home.
Natasha, PetStay Hull & East Riding.
To find out more or to arrange a visit to one of our carers in the Hull and East Riding area, please get in touch using the details below.
Mobile: 07946 067102
License Number: NA9 230048
These are the areas we cover… if you can’t see your area please call on 07946 067102, as we do cover most areas of East Riding
HU1 to HU20 : Hull, Anlaby, Kingswood, Dunswell, Kirk Ella, Willerby, Bilton, Hedon, Preston, Hessle, North Ferriby, South Cave, Walkington, Brough, Cottingham, Beverley, Hornsea, Withernsea.
YO14, YO15, YO16: Bridlington & Filey
YO25, YO42, YO43: Driffield, Hutton, Market Weighton, Holme-on-Spalding-Moor, Pocklington
DN14: Howden and Goole.
Why not avoid the stress your dog faces in kennels and give them an experience of a lifetime with a loving PetStay dog carer in Hull & East Riding of Yorkshire.
Home dog boarding and pet sitting services in the Hull and East Riding area
Here at PetStay we have hand-picked all of our carers to ensure that your dog will have the best care possible whilst you’re away on holiday, whether it be for a weekend or two weeks. We are the largest dog sitting services in Hull and the surrounding areas of East Riding. PetStay offer a first class alternative to dog kennels – so you can be rest assured your dog will be left in loving hands.
At PetStay we are adamant to provide a service far from that of dog kennels. Your dog will remain with the same caring pet sitter for the whole duration you are away and give them the same treatment they would normally get at home such as attention, feeding and walking times – ensuring that dog sitting in Hull is a far better experience than dog kennels.
Over recent years PetStay have gained an excellent reputation for providing pets a service second to none, far from that of dog kennels. We have become known as the local pet sitters in East Yorkshire.
Our guidelines will ensure that your dog is left in the most trusted, loving hands possible and we are recommended across the Hull and East Riding area, so if you would like peace of mind whilst you’re away on holiday give PetStay a call.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
Love Walking? Become a PetStay Dog Carer
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Natasha for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
How am I paid: You will receive a daily allowance starting from £13.50 per
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Simba very happy staying with Louise and family.
Would use again
Karla and Paul looked after Toby very well and she sent me plenty of photos during his stay and he seemed very much at home so would definitely use them again.
PetStay Hull were amazing, the perfect way to look after Jake. He loves being in the home and could not stay in Kennels. So it’s the perfect way to look after a dog. Keith got on really well with Jake and Jake has a good stay. Will use again.
We have used Sara at PetStay several times for Casper and can not recommend it highly enough. He loves going there I get sent pictures and he always comes back content..
Zena just loves going to either Karla and Paul or Roy and Sheila. Very pleased to go into their houses when we arrive.
Every time we use PetStay, Elaine, Bill and Jenny, and Lesley are all fantastic looking after poppy. Would recommend PetStay %100 and Poppy loves it too.
Yes they loved having him. We had plenty of contact with them over our holiday, they asked questions and showed concerns, we felt comfortable with the pet sitters and they said they would love to look after him again another time and we will certainly stick with them in the future.
Both our boys Ted and Maverick have stayed with PetStay on a few occasions. They have felt really at home with Charlotte in East Yorkshire. Charlotte is based in a family home with 2 other dogs, who Ted and Maverick have really taken to and have enjoyed visiting. Charlotte has kept us informed of their holiday as we have been on ours with regular photographs and updates.
Nathan & Jess
I should like to say a huge thank you to Elaine in Beverley for caring for our very spoilt pooch Scooby. He is a small staffy with a lot of energy and a great need to be close to his humans. Elaine was absolutely fantastic with him. He was treated exactly the same as he is at home and there were no issues regarding his separation anxiety. In fact he was so chilled out when I went to collect him I did think he might stay longer. I would definitely use the service again and would be thrilled for Elaine to have him back. To anyone who has had a bad experience when leaving their dog I would say this service is second to none. As previously mentioned he cannot stay in a kennel as his anxiety completely takes over and even a family member who looked after him came nowhere near Elaine’s care. I cannot praise her highly enough. Thank you again
Karen & Graham
Want to thank Heather (and Ian) for looking after Poppy while we were on holiday. We had the initial meeting, and then another get together just before we went away. Poppy immediately felt comfortable with Heather and Ian, and this gave us the reassurance she would be fine while we were away. Heather kept us up to date on a daily basis with Poppy’s day with regular photos. It was very clear that Poppy was very much loved and cared for during the whole time she was with Heather. Would recommend PetStay every time. Heather was fantastic and it is clear she loves dogs and treats them as part of her family. Thank you again for everything. Xxx
Our Scoobs stayed with Karla for a week. We had been anxious about leaving him with anyone but needn’t have worried. Karla sent us pictures and kept us updated. He was very relaxed when we went to pick him up and clearly had made himself at home. Great service and very reassuring.
Just picked my baby Tommy up after his 3 week holiday with Karla. He’s a very boisterous mischievous little man who’s also very nervous with new people so I was worried about leaving him Tommy had a great time and Karla looked after him brilliantly sending lots of reassuring messages and pictures. If she can cope with my Tommy she came cope with any dog!! Thanks for looking after my baby. X
Lenny & Mabel
I just want to write a quick review of our recent experience of using the service you provide.
Our two dogs, Lenny & Mabel stayed with Karla at Brough from 3rd > 12th June.
We were more than delighted with the service Karla & her family provided. Our dogs were very, very happy under her care, and it s plainly obvious they felt at home there and enjoyed their stay.
She issued photographs to us (at our request) during our holiday, to reassure us our dogs were having fun. Which really made it a lot easier for us to enjoy ourselves.
You can tell meeting Karla, she loves dogs and has a natural ability to make them feel at ease in her presence. And our two really took a shine to her.
She provides a first class service, where the dogs needs are catered to, and we would not hesitate in recommending your service or Karla to any of our friend’s.
We are very grateful, and will be using your service on an annual basis, should you have the availability to meet with our dates.
Thank you so much, and a special thank you to Karla and her family for treating our dogs as though they were her own and taking wonderful care of them.
David & Tracey (and also Lenny & Mabel)
Hi would just like to say a big thank you to Karla and Paul (from Brough) Who looked after our boy Chaz, it was the first time he had been left as he is quite a nervous Whippet but they were great with him . He’s come back happy and no problems. Well when I say no problem sorry for the pinched chicken and pizza!. We have them booked for November again.
We have been booking with PetStay in Hull and we could not be happier with the service and the pet sitters.
Like all pet moms, I was very concerned on leaving Mae with strangers but… no…. Not anymore. Mae had a great time, was treated like family and made new friends.
I strongly recommend PetStay in Hull.
Thank you for the great service.
Bella & Bez
Massive thank you for sorting Home boarding for our 2 dogs (Bella and Bez) I felt I could actually enjoy my holiday for the first time 😀
I want to mention your new lady in your group Trish who provide absolutely amazing service.
In fact our dogs weren’t impressed they were coming back home 😱
If I could rate Trish job and your involvement I would definitely give both of you 5 star ⭐️ Once again thank you and we will be in touch 🐶😀
Karolina & Steven
So pleased with the care given to Rocky. Karla was so nice, having a bowl of water out ready and a squeaky toy for him ☺
We would certainly leave him with her again.
When we collected him she had washed all his towels ( apart from the one in use ) and fleecy blanket.
Having had lots of exercise and attention, some treats !! he came home a very happy dog.
Thank you Karla
Annette was amazing with Lollie, it really was home from home for her. She sent us daily updates and pictures while we were away. We will definately use Petstay again.
Abby & Jake
Not having used this type of service before I was a little apprehensive but did not want to kennel our elderly labs. I need not have worried, Karla and her family are lovely and the two settled down almost immediately even on our prestay visit. In fact I barely saw Jake as he had taken himself off into the kitchen with a bone. So, when the day came drop them off my only worry was that they would behave themselves. Thankfully they did. Having only used kennels before I was expecting my ‘shadows’ post stay as they were usually really clingy for a week. Not so this time, they instantly settled back in to home routine as if we had all just come in from a walk. Many thanks to Karla and her family for looking after our furbabies, we would not hesitate to come to her again or recommend to a friend.
I used PetStay for the first time at Christmas 2017. Melanie and Austen (Hull and East Riding PetStay) were extremely helpful.
After my initial meeting with Paul, the carer, I was confident that all would be OK.
Paul sent me reassuring emails whilst I was away and Freddie, my Welsh Springer Spaniel, settled in straight away and had a great time. This is a wonderful service, which I would highly recommend.
We were really happy once again with PetStay who found us Roy and Sheila who really enjoyed looking after our German Shepard Mya. We had no problems what so ever and will use them again in the future.
I just wanted to provide some feedback. We are extremely satisfied with how Jeanette looked after Pippa and would definitely use her again.
We are delighted with how well she has treated our dog and her understanding of her individual needs as a nervous dog.
Can give PetStay a five star rating we left our dog Hetti with Lisa who made her one of the family straight away this was the first time we have left Hetti with anyone other than family and it was the best thing we could do for her. Lisa kept us updated for the 4 days that she was there and we came home to a happy dog. We will definitely use pet stay again and leave her with Lisa as she now knows her and Hetti would be happy. And we as her owners will be happy in the knowledge she is happy and loved the time she is there. I would recommend PetStay to all my dog owner friends.
Would like to say thank you for our recent stay for our dog Rodney with Pauline and Steve. They were absolutely fantastic and we can tell Rodney was very well looked after and had a great time.
We hopefully will book with yourselves again for next year, we are hoping for 2 weeks in July we are just waiting for dates from work and will be in touch as soon as we can. Fingers crossed Pauline and Steve will be available as Rodney seemed to love them and it puts us at ease knowing they treated him so well. Thanks again, I shall certainly recommend you to friends and family.
Beth, September 2017
I wanted to write this review to say a huge thanks you to Sara Elvi- Rawe and her family for taking such great care of our pooch Millie, Millie has complex needs and has recently been diagnosed with an illness that’s left her blind in one eye. Sara and her family didn’t hesitate about caring for Millie instead they made me feel relaxed about leaving her in their care. She thoroughly enjoyed her stay and Sara sent photos of Millie to put my mind at ease that she was well. I’d highly recommend this service it’s excellent value for money plus it’s peace of mind for any nervous pet like Millie to stay in a loving home rather than being stressed in kennels. Once again thank you and hopefully she will be allowed back.
Karen, July 2017
This was the first holiday I have had in 25 years without one of my pets. I was apprehensive. Binny went to stay with Keith and Elaine. We visited the week before and were greeted with warmth and a quiet reassuring atmosphere. Keith is the most laid back person, Elaine too it is so obvious that they love their work. They were thorough in understanding Binny’s needs. Nothing seemed too much trouble. They kept in touch whilst I was away. Can’t thank them enough for making Binny part of their family.
If she could speak-she would probably say the same.
I will certainly use PetStay again Thank you all.
Patricia, July 2017
I was worried about leaving Coco, my cocker spaniel, as he is 6 and has always had family members staying with him when we went away. This time is was a family holiday so I needed an alternative. Coco stayed with Sarah Cook and her lovely family. He was happy on the first visit and was very well looked after during his 2 week stay. Sarah kept me updated with messages and photos which was very reassuring as Coco had been ill before we went away. I will have no hesitation about using Sarah again. She and her family are amazing and the cost was no more than putting him in kennels. Thank you to Petstay and a massive thank you to Sarah Elise and Cooky ?
Pam, Goole April 2017
Dear Melanie and Austin, Very pleased with the care Tracey and her family gave to Milo, thanks for putting us in touch with them at such short notice. Would definitely use them again and so local too.
Meg, our black labrador has stayed with her carer Sarah and her family several times now and is so happy to go and has settled really well. It’s great for us to know that Meg is treated as part of the family and gets lots of attention and long walks in the country. Sarah keeps us updated via WhatsApp with photos and reports of Meg. We could not be happier with Sarah and Pet Stay who deal with all our enquiries courteously and efficiently.
Paul and Caroine, Hessle, February 2017
Cassie & Bobby
I’ve been using pet stay for 8 years and they find you suitable carers while you go and enjoy your holiday knowing that your dogs are well looked after.
Sally, Hull, March 2016
Excellent! I was concerned about leaving Woody as he is a rescue dog and I didn’t want him to think he had gone back into care but leaving him with Karla was the best thing ever. He was treat like a part of the family and was so well looked after I am sure he wouldn’t have minded staying. Karla kept me informed about how he was doing with texts which really put my mind at rest, I will definitely be using them again. I can’t thank Karla enough for looking after my boy so well, thank you.
Louise, Hull, January 2016
Jonathan (and Sarka) provided an excellent service. Very caring and followed all requests. First time Joe has been left anywhere since acquiring him from RSPCA and I will certainly be asking for further stays as I have complete confidence in how he will be looked after. Many thanks
Karen, Hull, November 2015
1st time of using petstay, very good service frm start to finish. Dedicated carer for my dog made his holiday fun and enjoyable. Will definately use them again.
Charlie, Beverley, September 2015
I cannot praise this service enough. Tilda stayed with an absolutely amazing family of carers, who were kind enough to keep me updated whilst I was away, and she was even sent home with her own holiday pictures! She was cared for exactly as she would have been at home, and we were very secure in the knowledge that she was being looked after. Trish and her family did a wonderful job, and we picked up a very happy little dog! I wouldn’t hesitate to use this service again and would recommend it to anyone. The peace of mind that you get is worth every penny.
Charlotte, Hull, June 2015
Just wanted to give Julie A a very special mention as she’s gone the extra mile for Morgan this time and sewn him a very smart new cover for his bed (which he tore whilst digging it up!). Morgan always comes back to us in fantastic condition after he’s been to Julie’s and se seems to have a special touch. In fact I worry that he’s missing being there with her dog Betty!
Peter & Margaret, Hessle, May 2015
Elmo & Titch
Brilliant facility, home from home service.
Our two dogs have recently spent two weeks with their PetStay family whilst we went away on holiday, think they had more fun than we did! The couple who looked after them were wonderful and treat out dogs as their own.
I cannot recommend this company highly enough, we went away feeling happy and confident that our dogs would be loved and well looked after and they definitely were so much so the couple wanted to keep them longer
Kaye, Hull, May 2015
Having picked up our dog Stanley last night, my fiancé and I could see how much he’d been loved by his carers for the week, Pam and Stuart. I genuinely think Stan is missing his new friends. I wouldn’t hesitate to recommend these dog loving, caring and generous doggy carers.
Sally, Hull, April 2015
Pippa first stayed with PetStay in 2007 and as we had never left her we were very anxious owners. After speaking to PetStay with a promise that Pippa would be fine and well loved we went ahead and met Pippa’s carer. We must say we were amazed how wonderful the carers were and really inpressed with the care and attention that has gone into making a safe place for a dog to stay. We went on our holiday with complete peace of mind. We would highly recommend PetStay to anyone.
Ben Sullivan, East Riding
Molly & Cocoa
Molly & Cocoa are two Golden Retrievers who need lots of exercise and love. After visiting Lesley one of PetStay carers we had no hesitation on booking with PetStay. The garden was secure and very large. Their carer took lots of pictures of them and wrote a diary of their stay. I had been recommended PetStay by a friend at work and we wouldn’t hesitate in recommending this service to any dog owners who want a real alternative to kennels.
Kerry, East Riding
Just a brief note to say that our and Alfie’s first experience of PetStay has been a resounding success!We enjoyed our break after leaving him very happy with his arrival at Elaine’s. He has clearly had a very happy time and did not want to leave, showing this by his squeaky bark when being removed from somewhere and somebody he likes.It’s not so long until his next visit to stay with Elaine and I get the feeling that they are both looking forward to his longer stay!Thanks so much for your encouragement and patience in helping us with all the arrangements and thanks to Elaine for the excellent and loving care she has so obviously given. He’s home and well settled and without a doubt will be very pleased to see her again next time.
I have to say that he and his family were lovely and really welcomed us and Henry into their home. They made the meeting so friendly, Henry practically ate them all alive and they were very tolerant of him and us.I came with a typed list of information and they did not make me feel like an over anxious owner, although I know that I am.We are more than happy to leave Henry in their care and know that their whole family will love him as much as we do, particularly their son, who even took Henry out for a short walk whilst we were there! We have only left Henry in 3 places since we got him just over a year ago so for us to leave him with Keith means that we trust him and his family implicitly.Please pass this feedback onto them, I will definitely recommend your service, which I already do, but will in particular mention Keith and his family.
We have now used Petstay on a couple of occasions to organise petsitting for our little dog Louie while we were on holiday, and must say that Carole Davy was a great help in finding someone who we could trust and we would be happy for them to look after our dog. We find Petstay a very friendly and customer focussed business
Mr & Mrs Caruk
I would just like to thank PetStay and Debbie in Cleethorpes who looked after Rudi for me for two weeks when we was on holiday. It is the first time we have left Rudi(a German shepherd) with anybody but family and he was very well looked after and he could not have been looked after any better,I would not hesitate to leave him with Debbie again and I’m sure Rudi would love to stay with Debbie and her family again. Debbie kept in touch with me in Turkey by text to let me know he was ok and having fun. I would never put my dog in kennels and this is a great alternative. Although we missed Rudi we knew he was being well cared for and happy so it made our holiday a lot more enjoyable. Thanks Debbie your a star.
Mrs Lawton, Grimsby
I just wanted to email you to say how pleased I was with your service and the carer you arranged for Heidi last weekend. June was lovely and I felt really comfortable leaving Heidi with her. Heidi seemed to really enjoy staying with June and June really looked after her. We felt at ease knowing that Heidi had been looked after in a welcoming caring home. I will be using PetStay again and will recommend you to my friends.
Gizmo & Jasper
The service you have provided so far is excellent. You took the time to ask the right questions regarding Jasper & Gizmo which put me at ease and gave me faith that you would find the right people for them. I have met the family who will be taking care of Jasper & Gizmo and feel positive that you have chose the right place for them. With Thanks
Cassie & Lucy
Cassie & Lucy had never stayed in kennels before but we had been lucky enough to have family members to look after them but when all this changed we were lost until we found PetStay. We found a home-from-home for our dogs. When we drop them off their tails are going mad as they are so happy and excited. I do think they are a little spoilt whilst they are with their carers but we wouldn’t leave them anywhere else.
To find out more or to arrange a visit to one of our carers in the Hull and East Yorkshire area, please get in touch using the details below.
Mobile: 07946 067102
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Hull & East Riding office address is 12 Main Street, Willerby, HU10 6BU purposes of data protection PetStay is a data controller
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email email@example.com or by post at PetStay, 74 Lairgate, Beverley, East Yorkshire, HU17 8EU. Alternatively, you can telephone us on 01482 470281.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to firstname.lastname@example.org.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email email@example.com.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.