PetStay Somerset Branch
We are Mat & Bex, we are brother and sister based in Somerset. We were delighted with the opportunity to take over the PetStay Somerset franchise at the beginning of October. Bex says’ I am a busy mum, and have lived in Somerset for over 20 years with my husband, three grown up children and our two Springer Spaniels. I have been a PetStay carer for the last 18 months and loved every minute of it. When the opportunity came to take on the franchise we jumped at it.’
Mat says’, I am Bex’s dog crazy brother. I also have 2 Springer Spaniels and a miniature Sproddle that I share with Bex from time to time. The PetStay Somerset franchise came to us at a perfect moment. I am passionate about dogs and I have never wanted to use kennels as I consider my dogs as family members. We understand that many dog owners are like-minded, and keen to place their dogs in a caring family home for a holiday, whist they are away. ’
Why Choose PetStay Somerset
PetStay Somerset offers a “home from home” service for your dog/s, whether you’re planning a trip for business, a weekend break or a longer holiday. The benefits of home boarding are being able to tailor make your dog’s “holiday” with PetStay. We follow all your dog’s normal routines in order to make it as much like home as possible, be that sleeping, feeding or exercise. Staying with one of our brilliant carers, your dog will get lots of love and attention and will be treated as part of their family.
We have many loving dog carers throughout Somerset. All carers are not only vetted by us and meet the strict criteria for home boarding set out by DEFRA and by the local authority, ensuring that your dog/s are in the safest hands possible. Before you stay with your carer we will organise a meeting, where yourself and your dog will go along to meet the carer and see your dogs’ holiday home before you book.
How it Works
At PetStay we never mix dogs from different households and we always match your dog to the carer best suited to their needs. In order to do this, we aim to find out as much about your dog at the initial enquiry stage allowing us to understand your dogs’ needs. From there we will then arrange for you and your dog to meet the carer in their own home. If all goes well you’re ready to make your first booking. We’ll guide you through the whole booking process and provide you with a holiday list of essential items you’ll need to pack for your dog’s stay.
Become a Carer
If you would like to apply to become a carer, we would love to hear from you. If you’re a dog lover and want to have a flexible, home based hobby that lets you work with dogs, then maybe you will love being one of our carers, looking after dogs in your own home.
If you want to find out more and book a holiday for your dog, or if you want to enquire about becoming a carer and joining our team, please get in touch using the numbers or email address below.
Mat & Bex – PetStay Somerset
Tel: 01823 765165
Licence Number: M:028152
We cover the Somerset area including:
TA1 to TA24: Taunton, Bridgwater, Burnham-on-Sea, Highbridge, Langport, Somerton, Martock, Chard, Wellington, Montacute, Merriott, Minehead, IIminster areas.
BA3 to BA11& BA16 & BA20 to BA22: Wells, Shepton Mallet, Glastonbury, Holcombe, Coleford,
Yeovil, Frome, Street, Wincanton, Bruton areas.
BS22 to BS29: Weston-Super-Mare, Banwell, Winscombe, Axbridge, Cheddar, Wedmore, Banwell.
Do you hate having to put your dog in kennels?… Well there is a better way for your dog in the Somerset area
At PetStay Somerset we have many carefully selected loving and caring pet sitters in the Bridgwater, Minehead, Taunton, Yeovil & Wells and surrounding areas to provide a less stressful experience than dog kennels whilst their owners are away on holiday.
Your dog will be matched with one of vetted and insured dog carers and will remain with them for the duration of your time away. They will ensure your dog receives all of the home comforts that they are used to and are treated as part of the family. All normal routines will be kept to ensure your beloved dog is looked after in a real “home from home” environment. Making dog sitting in Somerset a far less stressful experience than dog kennels.
PetStay has been established since 2005 and during that time have gained an outstanding reputation for providing an excellent home boarding for dogs service. PetStay Somerset dog sitting service are becoming well known as the local dog sitters in the Bridgwater, Minehead, Taunton, Yeovil & Wells and surrounding areas.
PetStay are fast becoming recognised as the real alternative to kennels across Somerset. You can book with confidence knowing that we have guidelines in place to ensure that your dog is left in only the very best of hands, giving you peace of mind whilst you are away on holiday. Give Bex & Mat a call on 01823 765165.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
Dog Caring With PetStay
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Bex & Mat for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £14 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Dolly & Dozer
Bex and her family our brilliant to say the least with our 2 dogs. Our dogs are very friendly but are still a handful! After a traumatic time in kennels, we decided never to choose that option again so found PetStay. We have no worries or concerns about them when they are away from us and always come back happy and healthy.
Beau had a wonderful time again with Elaine. This helps us knowing Beau is having a good as holiday as us. Can’t rate her service any higher. Wonderful lady.
Jim & Kate-Bridgwater
Thank you for taking such great care of our dog, Piggie. she obviously had a great time. We can really enjoy a break if we know she is being well looked after. We will certainly use you again
I was very impressed with the care Roxie experienced with her carers. She was really happy and settled. Would highly recommend this service and will be definitely using pet stay again
After a recent stressful stay in kennels, we were really worried about what to do with our dog Poppy when we went on holiday. PetStay came to the rescue and she had a wonderful stay with Greg and Sue – I wouldn’t hesitate to recommend the service that we received and can’t thank everyone enough. To know we can go away and not have to worry makes life so much easier!
Tillie just stayed with Pat and Richard at Oakhill, she really enjoyed herself and came back home full of vim and vigour!! Richard and Pat
Millie & Minty
I have been using Petstay since moving to Somerset last year. The bookings are always very efficient and it has been lovely to meet the people looking after my dogs in their own home. My dogs absolutely love going to the carers and its so reassuring to me to know they are having lovely walks and not in kennels. I took them to a kennels set-up once only, because they were so stressed by all the barking dogs around them for 2 weeks. One of them developed grey hairs during that time! Petstay provides home from home care with lovely kind people who adore dogs. I highly recommend it.
Our much loved Shih Tzu had a good weeks holiday with her pet stay carer. She was obviously well cared for and happy.
We will not hesitate to book her in when we go abroad again. Many thanks PetStay!
“We were very pleased with Ruby’s care. It sounds like she had great fun with Janet and Peter and it was obvious that they went to great lengths to ensure Ruby had a happy stay.”
We are now back at home with Tilly,having enjoyed our trip away,which she has clearly also done. Sue reported to us several times, saying that Tilly was very well behaved,even making friends with Sue’s cats,and that there were no problems at all. This was confirmed when we collected Tilly,who didnt seem too bothered about coming home. She was well brushed and happy,so we can count the booking as a complete success. Should we have another occasion to go away without Tilly we would be happy to use your service again. The whole exercise was handled very efficiently, Thanks from us both(and Tilly)
Pat & Richard
“I would highly recommend Elaine and Petstay. Milo has had a lovely holiday with Helen and we were able to go away and not have any concerns about his care. He had first class care and love like he has at home. I would not consider leaving Milo anywhere else. Thank you Elaine and Helen”
Mandy – North Petherton / Bridgwater
“We were very happy with everything you arranged – Mylo got on very well with Karen and her family and enjoyed all the exercise. He seemed to have had a great time and we would definitely use PetStay & Karen again in the future. Thanks for the updates and photos whilst we were away”.
James & Mandy – North Curry / South Petherton
“Thank you, especially for your email whilst I was on holiday letting me know how Lottie was getting on. Very much appreciated. She seemed so relaxed when we picked her up so we knew she had had a good time. We were really happy with the PetStay service and we will definitely be contacting you again for our next holiday. Thank you for all your hard work finding such good matches for us.”
Barbara – Taunton / Bridgwater
“The whole service you have provided has been great and Spook obviously loved staying with Debbie and she seemed quite happy with him. I think he would have been quite content not to come home! I’m sure that we will be coming to you again if Spook needs somewhere to stay.”
Pippa – Ilminster / Yeovil
“I just wanted to send a personal reply to you just to thank you for your help in matching us with carers for Jack this year. We had a super holiday, more so because we knew Jack was well settled and happy with Peter and Janet. They were fantastic and a super couple. They gave Jack a lovely two weeks and made him feel so at home and spoilt him like he was their own dog. We really couldn’t have asked for more. We will definitely recommend you to all of my friends”
Maria – Highbridge / Weston Super Mare
“Hi Elaine, we had a lovely time and so did Pickle, from his reaction to Maureen and her lovely dog Sam. Pickle had a sleep in this morning until 0830 so he must have been kept very busy at Maureen’s. We are always so pleased when he goes to stay with a Petstay carer as we can relax while we are away, safe in the knowledge that Pickle is happy and cared for, and fully kept as busy as we keep him. Thanks again to Maureen, not long now until his next stay, this time with Helen.”
Al – Burnham on Sea / Highbridge
“Dear Elaine, It was very comforting to know that Billy was happy and well looked after by Sherilyn. He seemed very at home and I would like to make another booking”.
Sarah – Stoke Sub Hambdon / Somerton
“We used PetStay for the first time and all we can say is thank you so much! Seth is a rescue dog and very high maintenance but thanks to Elaine he was matched with Peter and Janet who loved him like he was their own. We received emails from Seth while we were away which put our minds at ease and the photos showed Seth having a great holiday too! Peter and Janet are now friends not just dog sitters and we can’t thank them enough for how they loved our Seth in our absence. We will be using PetStay again and have already pencilled Peter and Janet in for October. Thank you again for an excellent service”.
Amy & Howard – Bridgwater / Weston Super Mare
“We have used Pestay’s services twice now and couldn’t be happier. I am always very reluctant to leave our border collie Ella with anyone and was very nervous about using a new service, but it has been brilliant. Both times Ella has stayed with Ruby she has come home very happy and tired out, which is perfect. Ruby also always sends us a message just to reassure us that she’s getting on well which really puts us at ease. We would highly recommend PetStay and hope to use their services again soon.”
Kate – South Petherton
“Dear Elaine & Petstay. I just wanted to let you know that Rowan absolutely loved staying with Tracey. It was very obvious by Rowan’s behaviour when we collected him that he was very much part of Tracey’s and Bartie’s home and had been extremely well looked after, to the point that we felt guilty taking him away (something we’ve never felt before!). Tracey has a lovely relaxed and calm energy that Rowan thrived from. We couldn’t be happier and will certainly recommend and be using your service again in the future. We really appreciate you organising everything for us and your communication has been excellent throughout. Thank you so much, as knowing there is someone to mind Rowan to such a high standard means so much to us.”
Sarah – Wells / Glastonbury
“We were totally delighted with the service provided by PetStay Somerset. Elaine, the pet carer, is a wonderful, warm and caring person, she welcomed our dog into her home and we felt our pet was literally ‘home from home’. We were extremely impressed with the professionalism of the organisation and the help and support provided by Elaine and Ruby. We will definitely be using PetStay Somerset again.”
Marie – Taunton / Bridgwater
“This is the first time we have used PetStay and were thoroughly impressed with the professionalism; Elaine went to great lengths to get the perfect match for us. Janet and Peter were fantastic. Rocky loved them to bits which showed when we picked him up he was so relaxed, which was very comforting for us. We would highly recommend PetStay and will be using them again in the very near future.”
Debbie – Bridgwater / Weston Super Mare
“My dog had a great time with Hayley and her dogs, its good to know that your pet is well looked after while you’re away. As well as getting good pet care, the admin side is very professionally handled by Elaine. I will certainly use PetStay again”
Peter – Yeovil / Ilminster
We had relatively little time to organise this stay for Odie but Elaine found us Alisdair and Angela. Our dog had a great weekend, as did we without any worries or concerns for his care. We would recommend the service to everyone without hesitation.
Marion & Les – Edingworth / Burnham-on-Sea
“Barney had a great holiday and it was good to know he was happy while I was away. He was very sleepy & tired after his busy weekend. Thank you and Hayley so much for giving him a happy stay.”
Sheila – Crewkerne / Ilminster
Jacl & Jess
Jack & Jess pictured having a cuddle with carer Sherilyn: “Hi Elaine, We have arrived home safe with our lovely dogs. Just want to pass on my thanks to Sherilyn and Clive; Jess and Jack really enjoyed their stay with them. They were pleased to see us but once home I think they both missed Sherilyn and Clive; they have been wonderful pet sitters and I’m so thankful for them looking after our beloved dogs. Once again, thank you.”
Claire – Yeovil/ Somerton
Safi & Fiji
“We are more than happy with the service PetStay has provided us, carer Ruby is a marvel. Fiji came back a lot calmer than he left us, not sure if Ruby or her dog Oska is responsible, but we are delighted. I have recommended you to a few people. Once again many thanks for the excellent service you have provided”
Amanda – South Petherton
Freddie & Woowoos
Freddie & Woowoos recently enjoyed their 2nd PetStay holiday with carer Pat: “Hi Elaine, we had a lovely weekend thank you. The boys were happy so I know they were very well looked after by Pat, she is a lovely lady. Thanks again”
Mandy – Bridgwater / Ashwick
Hamlet & Jazz
“Thank you so much for all the lovely photos and reports on Hamlet and Jazz’s stay with Ruby. The dogs obviously had a very happy time and it all went very well. It has been a great relief to us to find such a wonderful solution for the dogs when we are away and to have had such peace of mind. Thank you again for such efficient organisation of it all.”
Athena – Castle Cary / South Petherton
“Dear Elaine, I’ve sat for ages trying to put something together to say how pleased we are that we left Bailey on holiday with Lyn & Derek. I could list the positives forever, there were no negatives. The best comment I can give is that on our arrival to collect Bailey he got all excited as usual, glad to see us, ready to go home etc. Then he went back to the rocking chair he was on, curled up and went to sleep. When a dog gets that comfortable in someone else’s home you don’t have to worry about leaving him there again, magic”
Phil & Norma – Yeovil / Henstridge
“My husband & I just wanted to pass along our sincerest thanks to you & carer Pat for making the arrangements for Loki with PetStay at such short notice. He was so distraught the last time he returned from kennels that I couldn’t imagine ever doing that to him again! He appeared in great spirits when we picked him and clearly had an excellent time with Pat – it was such a relief to know he was staying with someone who loves dogs and would look after him like one of the family. Pet Stay has earned customers for life with us.”
Kelly – Wells /Shepton Mallet
Gibson & Sammie
“Our dogs, Sammie and Gibson, stayed with Sherilyn and Clive for 9 days. The arrangements were very straight forward to make and we loved being able to visit before we decided to book the dogs in. Elaine was very easy to contact and extremely helpful and Sherilyn and Clive were very welcoming to the dogs and us! We went away knowing that Sammie and Gibson were being left in safe hands and that they would be looked after and loved. On our return it was lovely to see how happy they were and know that they had settled in. Thank you Sherilyn, Clive and Elaine for taking away the worry about leaving them, we will definitely be back.”
Claire – Bridgwater / Somerton
Dixie & Maisie
“My two dogs have just spent 12 days with PetStay, the service was excellent. Elaine spent time matching them with the right carer and after our pre stay meeting I was totally reassured that they would be happy there. I have to say that my two are rather indulged but this didn’t put Hannah or Elaine off. I will certainly use the service again it was peace of mind and enabled us to have a care free holiday”
Julie – Somerton / Hatch Beauchamp
“Hello Elaine, the service was excellent and I’ll definitely be using PetStay again. The carer messaged me everyday letting me know how Barley was and even sending me pictures which was lovely.” *Photo supplied by owner*
Aston – Yeovil
“Hi Elaine, we are home safe and sound with Murphy and I just wanted to take this opportunity to say thank you for organising for him to go and stay with Karen. He settled well and didn’t want to come home! Karen was great and we were texting over the first couple of days which really reassured us. She said she really enjoyed having him. Thank you again and we will be sure to recommend you. Happy New Year”.
Sarah – Yeovil / Stoke Sub Hambdon
Marley & Paddy
“I am extremely impressed with the service provided by PetStay. My two dogs Marley and Paddy had such a lovely time and didn’t want to come home. Carers Lyn and Derek are wonderful and all the communication and updates about how they were doing from Elaine was perfect, which made my holiday more enjoyable knowing they were happy. Thank you so much”.
Sophie – Yeovil / Henstridge
“We were very happy with PetStay Somerset from start to finish. The website was helpful and informative. We were contacted about our needs very quickly and even though it was short notice we were offered a number of options for carers. A meeting with the carer we chose was set up smoothly and it was great to meet the whole family and see how our dogs got on with them. There were a number of forms to fill in but this did reassure us that they had all the information needed to make sure our dogs would be safe and happy. The carer was very flexible and helpful about drop off and pick up times. PetStay sent us an email while we were away to confirm that all was fine and even a few holiday snaps afterwards. The dogs were clearly happy and we felt very comfortable about their stay. All in all it was a very thorough and considerate service from PetStay and the carer. We will definitely want to use them again”.
Iris & Mike – Glastonbury / Bridgwater
“We recently used PetStay Somerset for the first time so that we could attend a family wedding and know that our Spaniel puppy was being well cared for whilst we were away having fun. Elaine accommodated our request at reasonably short notice and matched Ruby with some local carers. The registration process was simple but thorough; the introductions that happened before the stay itself were extremely valuable in allowing us to meet the carers and view where Ruby would be staying before either party committed to the arrangement. Ruby thoroughly enjoyed herself and we would not hesitate to use the carers or the service again. Thanks to Elaine and her team of PetStay carers – we were delighted with the service”
Sharon – Weston Super Mare
“We are very glad we are dealing with Petstay, we find them very professional and very reassuring that we can leave our pet with their vetted carers. We will certainly use them again in the future. Thank you once again PetStay”.
Avril & Rod – Yeovil / Somerton
“We would like to thank you for introducing us to Ginny and the wonderful care she and her family gave to our precious Labrador, Dido. You managed to match Dido with the most wonderful family and after the first introductory meeting we felt so relieved and reassured that we were able to truly enjoy our holiday knowing she was happy and well loved. True testament to her care was when we arrived to collect her and she wasn’t in a great hurry to leave! It was very obvious to us that you take a great deal of time and care finding the right people – after all, leaving a very loved, valuable member of the family with another ( first time in her 13 years!) was quite daunting. The pictures of her adventures whilst we were away were a much appreciated and moving touch – we would be more than happy to entrust her to Ginny’s care again.”
Bev & Steve – Wells / Wincanton
Gorgeous Charlie is a regular visitor and he just loves his PetStay carers – the feeling is definitely mutual. Here is some lovely feedback following Charlie’s most recent visit:
“When we dropped Charlie off he was so pleased to see Alasdair and Angela. It gives us piece of mind whilst we’re away. We know he is well looked after and has a great time”
Neil & Pam – Weston-Super-Mare / Burnham on Sea
“I was able to go away for 2 weeks the longest I had left my little boy, with complete peace of mind. Thank you all at PetStay”
Janet – North Petherton / Bridgwater
“We are pleased to report that we are very, very happy with the holiday Lyn & Derek provided for Dram. In fact it seems they all enjoyed the experience! We even had a letter from Dram telling us what he got up to in the week and how much he enjoyed himself. We think he has been totally spoiled. We would recommend Lyn & Derek’s care to anyone needing to have their pet looked after for holidays or any other reason. Thank you to PetStay”
Jenny – Chard / Henstridge
Just a line to say a big thank you to all at PetStay. Harry had a great time with Lyn and Derek. Nothing was too much trouble to ensure that Harry’s stay was perfect. The photos we received while we were away helped ease any concerns as we could see he was very relaxed! We would happily recommend PetStay, so much so, that Harry’s next two trips are already booked. Many thanks,
Diane & Chris – Somerton / Henstridge
“Thank you Elaine for this PetStay service. Charlie-Brown has had a wonderful holiday with his carers Sue & Dave (& Max). I felt so reassured that he would be cared for and safe once I met the carers and felt relaxed leaving him. 5 star service, I will recommend to everyone!”
Rebecca – Yeovil
“We were very impressed with the service from PetStay Somerset – we contacted them at very short notice and Elaine went out of her way to find a solution for us in spite of all the challenges. Our dog Bailey spent a very enjoyable week with Pat and we were able to enjoy our holiday knowing he was well cared for in a loving home environment. I’d thoroughly recommend PetStay Somerset, Elaine and her carers.”
Jennifer – Ashwick, Oakhill
Buddy is a regular PetStay customer so to ensure that we can accommodate him when his owner is away he has more than one carer who looks after him. He is a gorgeous big boy and is much loved by us all at PetStay. Here is what his owner recently said following his latest visit: “Now that we have found Petstay we will never consider using kennels again. Each of the carers Bud has stayed with have been absolutely wonderful and the reassuring feeling one gets, safe in the knowledge that your best friend is being cared for as part of a family, means you can enjoy your holiday without worry. I can not recommend PetStay enough”.
Mick – Martock / Yeovil / Wincanton
Bertie & Cinders
“I have just picked up a very happy Bertie and Cinders from Sherilyn and hear they have had the most wonderful time! Full of walks, games and relaxing and they are now both fast asleep in bed! Thank you so much for all of your help, and to Sherilyn and Clive for taking such good care of my beloved friends! We have no hesitation to use PetStay again”
Charlie – Burnham on Sea / Somerton
“Hi Elaine, just like to thank PetStay and Ginny for arranging a home for chip at such short notice. It was a load off our minds to know chip was safe and happy and being well and truly pampered if the photos are anything to go by! We would definitely recommend PetStay to anyone and would not hesitate to use you again. Thanks once again”
Maggie – Wincanton
Thor is a regular PetStay customer so to ensure that we can accommodate him when his owner is away he now has 2 carers who look after him – Ginny & Debbie. Here is some great feedback following his latest visit: “Thor had a really lovely time, he was spoilt rotten, fussed lots and had plenty of playtime. I’m really glad we found Petstay. You have helped us massively and now he’s got two perfect holiday homes!”
Heidi – Yeovil / Wincanton
“Rosie very much enjoyed her stay with Dave and Sue, she was very relaxed when we collected her. We feel very lucky to have found such lovely carers, we can go away, relax, and know Rosie is well looked after
Averil – Wells / Burnham on Sea
“Lucy my Chihuahua puppy had a wonderful holiday with carer Rachel and family and their lovely dog Willow. I recommend the service as a perfect alternative to kennels. Your dog will thank you for it!
Helen – Yeovil / Bridgwater
“Hi Elaine, just to say how very pleased I am with how Sherilyn and Clive have looked after our Mabel – if you had searched the country you couldn’t have found nicer people of that I’m sure. Also thank you so much as I’ve said before I shall spread the word of your excellent service”.
Meg – Ilminster
“Thank you very much for all your help in sorting the accommodation for Jones, it worked brilliantly and I was so pleased to be able to relax away, knowing that Jones was safe and well. After meeting Alison, I had no doubt that Jones would be happy staying with her, and also that she would be no problem and hopefully fun to have around. The best thing is not having to worry when you’re away, and I certainly felt very assured knowing she was with Alison. I would have no hesitation in recommending you and hopefully using Alison in the future when Jones needs somewhere safe and happy to stay”.
Anna – Taunton / Yeovil
We were very happy to leave Dylan in the care of Lyn and Derek. Dylan settled with them straight away on his initial visit, they were very friendly, calm, caring and confident in managing Dylan. When we picked him up he had obviously enjoyed his stay and we were able to relax and enjoy our weekend knowing Dylan was well looked after. We would not hesitate to use PetStay again.
Allan & Jenny – Merriot / Henstridge
I came across PetStay quite by chance and decided to give Elaine a call and discuss what was involved. We met the carers Dave and Sue with our dog Leo in February at their home and were made very welcome. It was a lovely environment and I felt it would suit him very well. We have just returned from holiday and found him in great spirits. I was very anxious whilst away but in the end decided to get on with my holiday knowing he was in good hands. Dave and Sue are a lovely couple.
Gill – Taunton / Burnham on Sea
(Photo supplied by owner; PetStay has an on lead only policy for dogs in our care)
Hi Elaine, just like to thank you for ensuring Reuben had a great holiday. John and Sue were the perfect hosts and we had no worries about leaving Reuben with them. They made him feel at home from the minute we met them. It certainly made our honeymoon far more relaxed knowing he was in such caring hands. Thank you again and please pass on our thanks to John and Sue.
Peter – Yeovil / Stoke St Michael
The entire experience with Petstay has been absolutely fantastic, right from the initial enquiry to the collection of our dog Riley after his holiday with Lyn and Derek, his carers. Elaine was really helpful, informative and matched him perfectly! We felt reassured from the off that this would be a brilliant service and we were not disappointed. Our first meeting with Lyn and Derek went well. Riley took to them immediately and settled down for a nap whilst we chatted about his routine and habits. He was clearly very relaxed! We had no hesitation agreeing to proceed with Lyn and Derek. They provided a caring home for him which suited him perfectly. On our return from our holiday Riley looked like he had been extremely well looked after. Lyn and Derek were superb, a lovely couple who we would most definitely like to place Riley with again in the future. Thank you Petstay for taking the angst out of such an important decision. Great service. We will be in touch!
Victoria – Yeovil
“We are delighted with the service received from Petstay. Everything was very well set up and Scrumpy had a great time. We were very relaxed that she was in such good hands – Thank you”.
Beck – Yeovil
“Many thanks Elaine for introducing us to Alison and her lovely family. Holly has just returned from her first weekend ‘holiday’ and has been looked after so well and I’m sure a little spoilt too. The photo Alison text us this morning of Holly relaxing and looking very contented really put our minds at rest. We wouldn’t hesitate using PetStay/Alison again”
Karen – Yeovil
(Photo supplied by owner; PetStay has an on lead only policy for dogs in our care)
“This is the first time that we have ever left Tia for a holiday as we have always taken her with us, but this time it was not possible as we needed to visit family abroad. We were lucky to have found PetStay and even luckier to be paired with Ginny and her family. We had no hesitation in leaving Tia and we know that she enjoyed her stay and Ginny and her family enjoyed having her stay. We would recommend PetStay to give peace of mind and will definitely be using their services again at some stage. Thanks to all of you for a wonderful holiday for both us and for Tia”
Pat & Eve – Wincanton
“My dog had a fantastic month’s stay with Elaine in January. Not only did he get a new best mate to play with, he got more walks than he does at home. And he came home trained to walk to heel! I cannot praise the service highly enough – the whole process from meeting up, booking and the actual stay. I would recommend it to anyone who is considering putting their dogs in kennels while they go on holiday – it’s your dogs holiday too.”
Alan – Ilminster
Baz & Belle
We were very pleased with the way that Baz and Belle were looked after by Pauline and her dog Jim. All of the dogs got on famously and Baz and Belle went quiet when we took them home as they were sulking – missing Jim! There is no doubt that Pauline’s house is totally focused around the dogs and that they were very well looked after – even Baz managed to lose a little weight so Pauline obviously walked them well and stuck to their diet regime. All very good and many thanks.
Mark & Jan – Taunton
After deciding to book a holiday abroad I was on a mission to find somewhere perfect for Murphy, just what he deserves. I came across PetStay and I’m so glad I did. Murphy had a lovely holiday and enjoyed the garden and playing with the carer’s dog. Thank you to Elaine for fantastic communication and matching Murphy with a lovely family. I’m now happy about going away again in the future knowing that he has a home away from his own home.”
Leanne – Bridgwater
“Finding a carer to look after our dog was not an easy task. Max is a boisterous Labradoodle who stayed with PetStay and had a wonderful 9 days vacation with long muddy walks and plenty of play time in the carer’s lovely large garden. He followed the same eating, sleeping, walking routine we have at home which meant he felt relaxed and happy. He will be looking forward to another ‘holiday’ very soon. Thank you PetStay for taking such good care of Max and giving us perfect piece of mind on our holiday.
Susan – Yeovil / Bridgwater
Sam, Storm & Bear
My 3 dogs spent 3 days with a lovely family. They made them feel so welcome and part of the family. All my boys are lively and have very different needs but Ginny and her lovely family spent so much time playing with them. I had a lovely picture of my hyper collie chilled out with his legs in the air on the sofa. It’s such peace of mind knowing they are safe and well looked after (I had reports of Bear my golden doodle having a ball with Ginny’s teenage lad and a few of his friends). I’m now looking at booking another trip ASAP as now I can go away knowing all is well. Thanks Ginny and Elaine xxx
Jo Bond – Ilchester
Lettie & Oscar
Thank you so much to PetStay (and particularly to Ginny and her family) for looking after Lettie and Oscar, my two Labradoodles, while I was away. They were obviously very happy and content in their holiday home and it is wonderful to know they were in a ‘home from home’ environment. Can thoroughly recommend PetStay to anyone looking for an alternative to kennels
Caroline Houching – Taunton / Wincanton
Brilliant is all we can say. From the minute our 3 year old lab Martha met Elaine and Barney we could tell she was going to be right at home with them and Elaine’s husband Kevin. Elaine couldn’t do enough to quell any worries about leaving her and Martha didn’t give us a second glance when we left her. Daily text updates were much appreciated to let us know how Martha was doing. When we picked Martha up she had obviously had a lovely time and we wouldn’t hesitate to use Elaine again and recommend her to other dog owners.
Nicky Cornelius – Taunton
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Somerset office address is Dunroamin, Coultings, Fiddington, Bridgewater, Somerset, TA5 1JW. For the purposes of data protection PetStay is a data controller (ZA216812).
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
· Tax details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email firstname.lastname@example.org or by post at PetStay, is Dunroamin, Coultings, Fiddington, Bridgewater, Somerset, TA5 1JW. Alternatively, you can telephone us on 07841 348813.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to email@example.com
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email firstname.lastname@example.org
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.