Home Dog Boarding
Home Dog Boarding in
the West Midlands area
We are the alternative to kennels in Sutton Coldfield,
Lichfield, Tamworth, Cannock, Rugeley, Walsall and
the surrounding areas.
Your local PetStay branch
Home Dog Boarding in the West Midlands area
We are a loving alternative to kennels
in Sutton Coldfield, Lichfield, Tamworth, Cannock, Rugeley, Walsall and the surrounding areas.

Hello, we are Sue and Simon and we are the new owners of the West Midlands North and South Staffordshire Branch of Petstay.
We are based locally and have a family and two dogs of our own. Having been brought up around dogs we first rescued a retired Greyhound “Charlie” when our children were small, and then went on to rehome a second Greyhound “Noah”. Since then we have also had our Cavapoo “Ruby” from a puppy.
Alongside our own dogs Sue has been a full time carer for other dogs on a daily basis walking and caring for them in our own home. Becoming a Petstay franchisee was a very logical next step for us.
At Petstay we understand how difficult it is to leave this very important family member whilst you are away on holiday or for any length of time. We have a small register of fellow dog lovers that are happy and trustworthy to care for your dogs in their own home in an environment that your dog would be happy to be in.
Every carer has been checked by ourselves ensuring their suitability, experience and that they can deliver a safe loving environment for your dogs.
The concept behind Petstay is we are offering a home from home whether you are away on holiday or business. The benefits of home boarding are being able to tailor your dog’s holiday too, this means we will match your dogs with the right carer and cater for all their needs be that sleeping, feeding, medication, exercise, companionship and comfort. Your dogs will receive lots of love and attention from a carer who will treat your dog as their own.
Your dog will be matched with a carer who you will meet prior to your holiday to ensure you are happy and you have made the right choice for your dog. You can go on Holiday knowing that your dog will be getting the love and affection you would give them yourself in a safe environment.
We look forward to helping your dogs have a safe and happy holiday.

How it works

We allow our carers to look after up to three dogs from the same household. If you’re new to PetStay we’ll want to find out as much as we can about your dog – its character and personality, daily routines, eating, sleeping and exercise arrangements, likes, dislikes and any special quirks or requirements. This helps us find the perfect match from among our carers, and when we’ve done that we’ll arrange for you and your dog to meet the carer in their own home. If all goes well you’re ready to make your first booking. We’ll guide you through the booking process and provide you with a holiday list of essential items you’ll need to pack for your dog’s stay.

PetStay West Midlands North

Become a carer

If you’re interested in becoming a carer I’d love to hear from you. You need to have experience looking after dogs, be at home during the day and have a secure garden. You can look forward to welcoming some delightful doggy guests into your home with the added bonus of earning an income.

If you want to find out more and book a holiday for your dog, or if you want to enquire about becoming a carer and joining our team, please get in touch using the numbers or email address below.

Sue & Simon – PetStay West Midlands-North

Contact Details

To find out more or to arrange a visit to one of our carers in the West Midlands – North area, please get in touch using the details below.

Facebook

Tel: 0121 769 2706

Mobile: 07724 212 204

Email: sue@petstay.net

Mrs Susan Jennings

License number: LN/000002877

Areas coveredWe cover the North of the West Midlands and surrounding areas including postcodes:

B42 to B44: Perry Barr, Great Barr, Hamstead, Kingstanding

B72 & B74 to B79: Sutton Coldfield, Wylde Green, Walmley, Mere Green, Four Oaks, Streetly, Tamworth

B73: Boldmere

B23: Short Heath, Stockland Green, Perry Common

B24: Erdington and Tyburn and B35: Castle Vale

WS1 to WS15: Walsall, Wednesbury, Aldridge, Brownhills, Lichfield, Burntwood, Cannock, Rugeley

Are you worried about leaving your dog in kennels? Why not consider a dog sitting service in Walsall, Sutton Coldfield or the West Midlands North area?

Home dog boarding and pet sitting services in Walsall, Sutton Coldfield, Tamworth, Lichfield and surrounding areas

At PetStay, West Midlands-North we’ve carefully selected many caring and affectionate people who will care for your dog whilst you are away on holiday. Our pet sitters in Walsall, Sutton Coldfield,Tamworth and the surrounding areas provide a better experience than dog kennels because we provide dogs with a home from home environment.

Here at PetStay West Mids we offer an outstanding dog sitting service in the West Midlands North area to dogs and families to ensure that whilst owners are away on holiday, their dogs are happy and settled.

We will pair your dog with a fully licensed, insured and suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.

Since 2005 PetStay have gained an excellent reputation for providing a dog home boarding service second to none, far from that of dog kennels. PetStay West Mids-North are becoming known as the local pet sitters in the local area of Walsall, Sutton Coldfield, Tamworth.

Our guidelines will ensure that your pet is left in the most trusted, loving hands possible and are now being recommended across the West Midlands-North so if you would like peace of mind whilst you’re away on holiday give PetStay a call on 0121 769 2706.

Home Boarding for Dogs

Home Dog Boarding

  • Your dog/s stay in one of our loving carers’ homes
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • We don’t mix different dogs together
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices

1 Dog £22.00 a day
2 Dogs £33.00 a day
3 Dogs £44.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.

Become a PetStay Carer

If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!

Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!

We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of pet sitting our wonderful guest dogs without the headache of running a business!

Please call Sue for more information and an informal chat

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

You will receive a daily allowance of £13 for one dog, £21 for two dogs and £29 for three dogs.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

Our Reviews

Poppy

Angela and Chris in Tamworth were a lovely couple, with a great empathy for dogs.

It’s always difficult entrusting your ‘best friend’ to another person, however we are glad to recommend Angela and Chris.

Poppy was curled up relaxed and snoozing when we picked her up, and didn’t seem at all fazed at the change of surroundings.

This is the second time we’ve used Petstay (also Elaine in Walsall) and have been very happy on both occasions.

Thanks once again

Jerry & Jane
November 2018

 Tilly & Autumn

Home from home!!
We have just picked up our 2 rescue greyhounds and they have obviously been very well cared for. During our holiday, we received a photo and update which was lovely and reassuring. Our girls were made to feel so welcome and we were very happy leaving them with their Petstay family. We will definitely be using Petstay again, thank you 🐶🐶

 

Nicky
November 2018

Jupiter

To all Dog owners, I can highly recommend PetStay, I own a 22 month old Rhodesian Ridgeback, she stayed with Pet Stay for 18 days, cared for by Ninette, who took care of Jupiter, impeccably. I have used Kennels before, but I wouldn’t ever again, Pet Stay, provides a home from home care service.

Mohinder
November 2018

Gibbs

Gibbs has stayed with Elaine at Pet Stay on a few occasions now and its home from for him. He gets spoilt with walks in the park and lots of cuddles. Most of all we can go away and feel reassured he is in the best hands. Elaine is understanding of his quirky and nervous ways. I would highly recommand Pet Stay who I have been using now for several years.

Kirsty
October 2018

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We were rather anxious to be leaving our 14 year old dog, Toby, for four weeks but having met and used the carers before (for a shorter stay), we knew that he would be in very good hands. Our thanks to Sue at Petstay North for taking Toby for the first couple of days when the holiday dates of our carer clashed with ours and safely delivering him to them. We have found all Petstay organisers to be very helpful in overcoming any logistical problems. We returned to find a very contented Toby who had clearly enjoyed his stay in a kind and friendly environment.

Janet
September 2018

Toby

Rosie had a wonderful time with Sue her sitter. Although I missed her so much I was 110% confident that she was looked after amazingly at all times.
Wonderful service and sitters.

Abigail
September 2018

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We would like to thank Elaine and Bob, who looked after our two darlings (dogs) over the bank holiday August. Elaine and Bob made Alfie and Ralph very comfortable and spoilt with their walks and interaction, I don’t think Alfie and Ralph wanted to leave them, they settled in immediately. Excellent boarders, who took on board our and the dogs needs and will certainly recommend them to look after your dog/s.

Sue
September 2018

Tilly

As she is only 6 months old we were nervous of leaving Tilly, but Carol was so good with her and it was clear that she had a really happy time while we were away. Carol did everything possible to stick to Tilly’s routine and we were pleased to see photos of her having lovely walks and happy playtimes. We would have no hesitation in recommending both the Petstay Service or Carol and we will not feel at all guilty about going away without her in future.

Mike
September 2018

Skye

We found PetStay on the internet and was very happy with the service, Skye stayed with Lorraine in Great Barr. She kept us informed while we were away on holiday that Skye was okay and enjoying herself which really put our minds at rest as it was Sykes first time away. Lorraine was lovely and we definitely use PetStay and Lorraine again.

Annette
September 2018

Bart

This is the first time using PetStay. We took bart to ninette and he has really enjoyed his stay. We had plenty of updates and photos of him enjoying himself and it put our minds to rest. He really fitted in well with the whole family. I would recommend it to anybody.

Neil
August 2018

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I have just used PetStay for the first time and will definitely use them again. My initial enquiry to Sue and Simon was dealt with very quickly and efficiently. My Shih tzu Alfie was very well looked after by his carer Sheila who was happy to keep me updated while I was away. Would definitely recommend.

Judith
August 2018

Fudge

Our dog Fudge, a Petit Basset Griffon Vendeen, stayed with Anthony and Jane for 9 nights recently and was looked after exceptionally! We booked through Sue at Petstay which was easy and the match with Anthony and Jane was perfect. This is the first time Fudge has stayed with anyone but family and Anthony and Jane were as warm and welcoming as family! We received photos of Fudge which helped us enjoy our holiday more as we knew he was having his own little holiday, with 3 walks a day and lots of care and affection which he loves. We can’t thank Anthony and Jane enough but we hope to see them very soon as we feel so very grateful to have met a couple who care for Fudge like we do! All the very best! Xxxx.

Rachael
August 2018

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We couldn’t have been happier with the love and care shown to our puppy George. A true home from home! We were sent daily pictures and videos that showed us what fun he was having! Will definitely use Pet Stay again!.

Nikki
July 2018

Molly

Just to say we are always happy to recommend PetStay to family and friends. We always know that Molly’s being well looked after when she stays with her career Dee. Home from home for her and peace of mind for us.

Steve
March 2018

West Mids-Max

Max

We always use PetStay to care for Max whenever we need to leave him for holidays or just a short break. Sue is lovely to deal with and it is very easy to book with her and receive a prompt reply. Max always goes to stay with PetStay carers Roger & Gill, he loves them both and is always happy and excited when he arrives at their home. They care for his every need just as we would and this is exactly what we are looking for, a home from home for him. We are then able to enjoy our holidays knowing he is in their care. We can happily recommend PetStay to everyone. A big thank you to Sue and Roger & Gill. xx
Best wishes from Bob & Rosemarie

Bob & Rosemarie
Walsall
January 2018

West mids north-Bronze

Darcey

Lovely home with 1:1 attention. Our dog really happy when we left her and when we collected her.

Amanda
December 2017

West Mids North-Dexter & Pepper

Dexter & Pepper

I would just like to say thank you for looking after Dexter & Pepper while I was on a resent holiday break.
Gwen & Claire done a great job looking after them. I was very relaxed leaving the dogs with them because I could detect when I first meet them that they were true genuine dog lovers. And of course Dexter & Pepper picked up on this and were very happy all through their 14 day stay.
I am very happy with the service you have provided and would be very happy to use your service again in the future if you are happy to have the boys stay with you again.

Liam
Oct 2017

Beryl and Harvey

Beryl and Harvey

“A big thank you to Jenny at PetStay West Midlands North branch who did a fabulous job looking after my two dogs when I was away. It made the break that much more relaxing as I was reassured about the care and attention my dogs were getting in my absence – just like I would give them at home. I would definitely recommend Jenny to any dog owners out there, and would use the PetStay service again”

Elizabeth – Moseley
August 2017

Jessica

Jessica

“Jenny was fantastic and found Jessica our puppy Labrador a home for a few days in May with Gwen and Claire, they looked after her so well she didn’t want to come home. We were so happy with the service and will certainly use the service again. Thanks to all.”

Peter and Yvonne – Drayton Bassett – Tamworth
May 2017

Simon

Simon

“I was very happy when Simon went to stay with you and I know that Simon enjoyed his stay.”

Lynda – Walsall
May 2017

Douglas

Douglas

“Just wanted to let you know that I thought Angela and David were brilliant. They seemed to really let Doug into their family unit and he was very happy each time he stayed with them. I only have positive things to say.”

Alan – Sutton Coldfield
May 2017

Oscar

Oscar

“We had a good trip, and felt happy in the knowledge that Oscar was OK. Thank you for the photographs etc., it was comforting to know he had settled. Think he missed Angela and Stuart to begin with, but seems back in the routine now”

Lorraine – Aldridge
May 2015

Cola

Cola

“We used PetStay on the recommendations of some friends and we have found them to be superb in all aspects from the original phone call to collecting cola after our holidays, we must say a special thanks to Pam and Bryan who are two of the nicest people you could meet and they are genuine dog lovers and we wouldn’t hesitate in recommending PetStay”

Sarah and Alan – Bloxwich
May 2015

Kez

Kez

“The service we have received from Jenny has been outstanding, professional yet personnel. Kez has just had his first stay with Linda & Jess and he was very happy and content, they loved him, I truly couldn’t ask for more xxx”

Kirsty – Tamworth
April 2015

Pippa

Pippa

“We were very pleased with the service that you provided, and the care taken to respond to our queries, as a first time user it was good to see the attention to detail. We were also made to feel very welcome by Elaine and Bob, I’m sure Pippa was very happy there. Thanks again”

Jo and Alan – Sutton Coldfield
April 2015

Cassie

Cassie

“I am really impressed with Petstay. I used the West Midlands North branch and our Miniature Schnauzer Cassie had a lovely time with one of their sitters Angela. It was the day of my son’s wedding, so I was delighted to know that Cassie would be looked after so that we could enjoy the day without worrying about her. This was the first time Cassie had spent any length of time away from us, and I know she had lots of attention and a good run around, which is what she loves the most”

Rose – West Yorkshire
April 2015

Bailey

Bailey

Thank you so much for looking after Bailey so well for us. What a fantastic service you offer and we would not hesitate to recommend you to anyone who worries about the welfare of their dog whilst they are away. You and your family completely put our minds at rest and enabled us to go away without worrying about Bailey and he had such a wonderful time. It meant so much to us, thank you once again.

Lynne – Great Barr
March 2015

Bonnie

Bonnie

We were over the moon with the service we had from PetStay. Pam and Bryan were lovely and we know Bonnie was very well looked after. We have since recommended our friends to you, who have also been matched to Pam and Bryan. We will definitely use your service again, knowing Pam and Bryan are stars. We would give 5 paws.

Kirsty and Richard – Clayhanger
March 2015

Bill and Ben

Bill & Ben

We were very happy with everything. Elaine was lovely and the boys were happy and relaxed when we picked them up. We won’t ever be using kennels again, as this is a much less stressful option for them.

Linda – Sutton Coldfield
December 2014

Foster

Foster

Hi Jenny, I just wanted to send a quick message to say thank you for having Foster over Christmas. You and your business has helped us a couple of times this year and I can’t fault the service one bit. Not only is it nice knowing Foster is being cared for by a lovely family/home but you even went the extra mile and brought Foster back to us, saving my wife the trip. It’s the little details that make the business so special, such as sending update messages to let you know how they are getting on. Thank you again and I look forward to dealing with you in 2015.

Dave and Anna – Great Barr
December 2014

Ted

Ted

Hi Jenny, Ted appeared to have had a lovely weekend, so much so we didn’t think he wanted to come home! I am happy to recommend PetStay to anyone.

Debbie – Four Oaks
December 2014

Ted and Lola

Ted & Lola

Hi Jenny, I just wanted to thank you for arranging the care for Ted and Lola last week. I knew that they would be happy and safe with Elaine and her husband, who not only went out of their way to stick to the dogs’ routines, but also fetched and carried them when transport became a problem! The fact that you made arrangements at short notice was so helpful, and everything went smoothly.

Liz Donnelly – Sutton Coldfield
November 2014

Cassie

Cassie

Jenny, I’m so glad that Cassie was okay, and when I first met you I didn’t feel worried at leaving Cassie with you, I knew when we picked her up she had enjoyed herself with you. It’s so nice to meet someone who cares for the dogs like they are your own, if anyone asks me about a dog sitter I will most definitely recommend you.

Lynda Turner – Nether Whitacre
November 2014

Blue

Blue

Home from home for our Blue…we think it is a brilliant idea, we can relax and enjoy our holiday knowing or furry friend is being cared for.

Thank you for looking after me so well, walking me regularly and allowing me to stay. Blue

Emma Kingscote-Birch – Birch Conton in the Elms
October 2014

Cleo

Cleo

Cleo has had a fantastic stay with Jenny and her family. After the initial meeting, we knew Cleo would be made welcome and feel part of the family! Jenny sent a photo of her to show how well she had settled in and put me at ease. She came back home happy and exhausted after much love and many long walks! Thank you so much! Nicola xx.

Nicola Ryall – Erdington
October 2014

Mabel

Mabel

My dog Mabel has had a great time with her PetStay carer. I’ve been very happy with the service and will use them again!

Rachel Stacey – Four Oaks
September 2014

Mo and Tramp

Mo & Tramp

Just dropping you an email to let you know how pleased we were with your service. Mo and Tramp were taken care of by Julie and her family very well while we had our holiday for a week and seemed happy and contented when we collected them. Can you thank Julie on our behalf and we shall certainly use you again if we need to and recommend your service to others.

Kind Regards Alison Hindley – Brewood, Staffordshire
September 2014

Poppy

Poppy

We were very pleased with the service poppy received.

Regards Stewart – Walsall
August 2014

Charlie

Charlie

Thank you for the pictures of his highness, they are his typical poses. He certainly seemed to enjoy being with you and the fact that you had no trouble with his eating was great. Sometimes he can show his annoyance by not eating his dinner.
I know he enjoyed being with you as he was about to come home with Martin when he dropped by. That is a good sign. Tom and I are absolutely thrilled that he has taken to you as this means we have a little more freedom.

I like the fact that you only take one dog at a time, Charlie is ok with others as you found but he is really a people dog. It is nice that he is in the home environment so it is home from home for him and he was very chilled out when we came to pick him up. Thank you all as a family for the love and attention you gave to our Charlie.

We would highly recommend this form of pet residency especially for dogs like Charlie who are used to being part of the family.

He is looking forward to his next stay in October.

Carol and Tom – Perry Barr
August 2014

Presley

Presley

I would unreservedly recommend Jenny as being the ideal sitter and the service both her and her family provides is to the highest standards. During our first preliminary visit our dog Presley made himself at home and even played football in Jenny’s rear garden with her son. We knew immediately that our dog would be staying in a home from home and left him without hesitation. Jenny is a wonderful ambassador for Pet Stay and Presley is already looking forward to his next holiday with this lovely family.

Many thanks Bill, Jan & Presley!!! – Water Orton
August 2014

Burt

Burt

Hi Jenny, just wanted to say thanks for looking after Burt for us. Scott said you loved him. We will definitely be using you again and will be recommending you to everyone. Thanks again.

Donna Preece – Bloxwich
August 2014

Dog sitting services in WarwickshireContact Details

To find out more or to arrange a visit to one of our carers in the West Midlands – North area, please get in touch using the details below.

Tel: 0121 769 2706

Mobile: 07724 212 204

Email: sue@petstay.net

New Customer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Pet Information

Dog 1
Name

Breed

Age


Dog 2
Name

Breed

Age


Holiday Dates

Any other Information

 

PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Information that you think would help us with your enquiry.

 

PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies

 

At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

 

Who are we?

PetStay West Midlands – North office address is 22 Redacre Road, Sutton Coldfield, B73 5EA. For the purposes of data protection PetStay is a data controller (ZA311331).

 

What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

 

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.

 

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.

 

We may use your information:

 

  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure

 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:

 

  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers

 

 

 

 

 

 

Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.

 

We will retain information about you for the duration of our relationship with you, then 3 years.

 

Prospective customer data is retained for no more than 3 years.

 

We will retain financial records for 6 years, following the end of the current financial year.

 

Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.

 

 

Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer

 

·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence

 

We will retain information about you for the duration of our relationship with you, then 12-months.

 

Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.

 

Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)

 

We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.

 

Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.

 

Data is stored on secure EEA-based servers.

 

 

 

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

 

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

 

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

 

 

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.

 

 

Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

 

  • You can verify the details you have submitted to PetStay by contacting us by email sue@petstay.net or by post at PetStay, 22 Redacre Road, Sutton Coldfield, B73 5EA. Alternatively, you can telephone us on0121 7692706.

 

  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.

 

  • You can always feel free to update us on your details at any point by sending an email to sue@petstay.net.

 

  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.

 

  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email sue@petstay.net.

 

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).

 

 

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:

 

  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.

 

 

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

 

Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

 

Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

 

 

 

Cookie Name Purpose
Google Analytics _ga
_gid
_gat
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

 

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.