PetStay Leicester Branch
Hi I’m Mr Welby and I became part of the PetStay team in December 2014 – My ‘mum’ (Jane) has now been running PetStay since May 2014 and she has been telling me how popular she is, I do get a little jealous when she is talking to all these other ‘mum’s & dad’s’, about their dogs going on such wonderful holidays to their PetStay carers. When we are out walking I tell all my friends about PetStay and suggest that they get themselves booked in. It is a great idea going to stay in someone home, they always make me so welcome giving my lots of love and attention but so I don’t get homesick I get to take my own bed and some toys – not all off them as they don’t fit in my suit case! I also get the use of their garden and it’s so much fun exploring a new garden. Some of the carers have their own dog, so not only do I get my own holiday I have a playmate whilst I am there! I think I am lucky as I have never been in these ‘kennels’ my friends tell me about but this Home Boarding certainly sounds a much nicer idea!
The carers I have met have been so kind caring and loving, some have a little stock of dog biscuits for me, they always check if I am allowed one first though, and ‘mum’ says yes but I must sit first – because of this I only give carers 9/10, ‘mum’ thinks it is good that they follow all her instructions so gives 10/10, I think it would be better if ‘rules’ did not have to go on holiday with me!
So come on ‘Mum and Dad’ book me a relaxing break, and then find yourself a nice holiday – you know we all deserve it!
Because us doggies love going on our holidays to PetStay so much we are always looking out for new carers, I say we because this is the best part of my job – other than an actual holiday!, once ‘mum’ has talked to the carers, that is when I become involved, as we have to go out and interview the carers, because I can be such a cheeky little chap I think ‘mum’ feels if they can cope with me then they will be fine as a carer – so if you think you would like to look after me or my friends in your own home, please give us a call and we can arrange a meeting – I look forward to meeting you.
Mr Welby & Jane Elson – PetStay Leicestershire & Rutland
To find out more or to arrange a visit to one of our carers in the Leicester area, please get in touch using the details below.
Tel: 01530 542142
Mobile: 07825 325583
We cover the whole of Leicestershire including postcodes:
LE1 TO LE19, LE65, LE67, CV13.
Leicestershire area including Leicester, Hinkley, Loughborough, Melton Mowbray, Oakham, Wigston, Ashby-De-La-Zouch, Coalville, Markfield, Ibstock, Market Harborough, Lutterworth, Market Bosworth and Rutland.
If you hate to leave your dog in kennels then why don’t you consider a home dog boarding service in Leicester
Home dog boarding and pet sitting services in the Leicestershire area including Leicester, Hinkley, Loughborough, Melton Mowbray, Oakham, Wigston, Ashby-De-La-Zouch, Coalville, Markfield, Market Harborough, Lutterworth, Market Bosworth
At PetStay Leicester we provide a service second to none that will ensure that your dog receives a one-to-one carer whilst you are away on holiday. We are a growing dog home boarding service in Leicester and are becoming known for providing a loving, caring and stress-free alternative to dog kennels.
Your pet will be matched with one of our carefully selected and insured carers who will look after your dog for the whole duration of your time away and who will treat your dog as part of the family, adhering to the environment and routine that they normally receive at home. We are licensed and insured to care for your pet while you are away!
Your dog will live in the carers home with their own bed and toys so they’ll hardly know the difference, which is why dog sitting in Leicester from PetStay is a far less stressful experience than dog kennels.
PetStay have gained an outstanding reputation over recent years for providing an excellent dog sitting service and now PetStay Leicester are becoming well known as your local pet sitters in the Leicestershire area.
PetStay Leicester are now being recommended by pet companies in the Leicester area knowing that we have every safe guard in place so you can relax on holiday with the peace of mind that your dog is receiving great care.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
Become a PetStay Dog Carer
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Jane for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £11.50 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
“We have used PetStay for a couple of years now and would highly recommend them. We are able to go on holiday safe in the knowledge that our pooch is being well looked after in a home from home.”
Marley & Splash
“We just wanted to let you know that Marley and Splash had a wonderful stay with Jean and her hubby last week. They both came home to us like they had been on holiday, a home from home experience and obviously fully loved by Jean. Her daily photos and texts made us feel totally at ease and content that they were having the best time. So thank you Jane for accepting us into the PetStay family.”
“Just wanted to say a very big thank you, the lady Fiona you paired us to for our little princess Elsie was absolutely fantastic. From the initial meet, right through to us picking her up after our hols. Will definitely be recommending your service to others. Many thanks.”
Amanda and family
““Hi Jane re: the use of PetStay, we booked our Zak to stay at one of your holiday stays for our dog, Zak was paired with Mick and Sue, we couldn’t praise them highly enough. We received daily updates and photos, this really puts your mind at peace, we shall definitely be using PetStay again and requesting the services of Mick and Sue. I would highly recommend them to anybody.”
“Rolo our 1.5yr old Cockapoo has been staying with Penny & Steve for just over a year now and he absolutely loves it. He has had two lengthy stays and an overnight and every time, he races to the front door, knowing where he is going, so I guess he likes going! Penny takes such good care of Rolo and I can go on holiday, relaxed, knowing he is in the safest of hands. She takes him on long walks, rides in the car and he loves exploring her garden (and house) and finding things that had been forgotten. Penny calls it ‘being busy’. I call it being mischievious! Penny send me regular updates and photos of his adventures which my Daughter loves receiving. Recently he stayed and needed some medication giving and a wound keeping an eye on and Penny took excellent care of him and the vet was really pleased when we returned for a check up. Thanks Penny.”
“Tilly was looked after beautifully and seemed to settle well. We are very grateful for his care particularly given the ridiculous heat.”
“Rocco really enjoyed his stay with John and Jacqui. You could tell that they really loved dogs and Rocco settled very well….and Jane you matched him so well. Thank you. Definitely will be using you next year.”
“This was the 4th time Bomber has stayed with John and Carol and as usual, he looks loved and cherished when he’s there and he’s a very happy dog when we pick him up again. I love how John keeps in touch while we’re away texting on behalf of Bomber with an ongoing joke we’ve had since the first visit. There isn’t anyone else I’d rather have look after my precious boy while we’re away.”
“I have been using PetStay for just under 3 years. My two dogs recently stayed with Amy in Mid July and she was brilliant. She kept me up to date with photos and texts and my dogs had a great time. I would 100% recommend PetStay to anyone thinking of using them. The service is more personal and gives me peace of mind knowing my dogs are being cared for and kept in their own routine rather than sending them to a kennel.
Our two dogs were relaxed and comfortable on the pre-visit. We were very comfortable leaving them with Angela and her family, as they were very good with them. The extra touches for example text message that evening saying they’d settled well, a booklet her family made about their stay was lovely. We are very happy with the care they received and would definitely use them again.
Hi, thanks PetStay for introducing me to Helen and her lovely family. What a welcome our little dog Millie has received on her two visits to them. I have felt confident each time I have gone on holiday that she is in safe hands. I already have another booking with Helen and am just about to arrange another. This demonstrates that I am very happy with the PetStay services, and I would definitely recommend them.
I thought I would just send a quick email after Willow’s recent stay with John and Carol. They are a lovely couple who did their utmost to show us that Willow would be well looked after at ‘Frisby Towers’! They sent a picture and a witty message every day and gave us a thorough report when we picked her up. This is the first time we have left 2 year old Willow with anyone and we were not at all anxious leaving her with them. We would obviously like to book Willow in with them again in the future. We knew they were not going to leave her in the house by herself and they found her to be ‘no trouble at all’ so Willow will be very happy to go back to them.
Jane looked after Ted for us as we had a family wedding. Ted was happy and comfortable in her care. This service is so much better than kennels. Thank you for having him Jane.
Lucy stayed with Jean and came back a happy dog. Thank You.
Bracken our 8 year old Chocolate Labrador has just returned from her third stay with Amanda and her lovely family. PetStay offer a great service, after a short phone call with Jane we were matched with carer Amanda who lives just a 30 minute drive from us. From the first initial meeting it was clear that a perfect match had been found. Amanda spent time chatting with us to find out all about Bracken, her daily routine and getting to know our beautiful girl. We left Bracken for the first time a few weeks later completely confident she was in safe hands. We received daily text messages and photographs that reassured us that Bracken was having just as much fun at her holiday home as we were on our holidays. Bracken is always happy to go to stay , in fact she races to the door when we arrive and often a little reluctant to leave. I definitely think she gets lots of love and attention when she’s there. I would definitely recommend PetStay to all dog owners.
Yvonne is a fantastic loving carer to Alfie when he goes to stay. Fantastic attention to detail and always keeps me entertained with updates of his adventures.
Our dogs Benga and Blue stayed with Chris and John in Rutland. From the initial meeting I knew the boys would be safe and well cared for, which put my mind at ease for our holiday. When we collected the boys they were both still fussing around Chris and John, so we knew they were happy with the care they had been given.
Lola loved her recent stay with Angie, she made herself at home and was pampered for the whole week! We were completely at ease with Angie, she made us feel very welcome and we would certainly ask Angie to look after her again… :-).
Thank you Jane once again for arranging such a good match for our PetStay. We have booked with you for a number of years and have been very pleased with the holiday ‘foster parents ‘ you have provided for our much loved dog. So much care and attention is provided by you , this allows us to leave him with confidence knowing he will be looked after properly. Thank you.
Harry & Rosie
“Our two Jack Russell dogs, Harry and Rosie love going to stay with their carer Helen whilst we go on holiday. They are thoroughly spoilt and nothing is too much trouble. We are so grateful that we have a loving holiday home for them to stay on their holiday.”
March and May stays
“We used two different wonderful doggy sitters. Our Newfoundland stayed with Iain and Denise in March and with Maria and Family in May. Due to our circumstances we are unable to book too far in advance and we found that both carers are wonderful. We used Maria in May as Iain and Denise we’re booked. Ozzy was very well looked after in both homes. We wouldn’t hesitate to leave our hungry, food orientated huge boy with either of these lovely people again. Ozzy was in an excellent condition when we picked him up both times and we are so grateful that we have found such lovely people to leave our big boy with. ”
“Charlie our Cocker Spaniel has stayed with Yvonne and Peter a few times now which means Charlie is used to them and their home, he is completely relaxed and settled, he goes on lots of adventures in the woods, fields and paddles in the stream. Yvonne sends us lots of updates, videos and photos which are lovely to receive whilst on holiday giving us smiles and 100% reassurance. They go out of their way to make sure Charlie is enjoying himself. You really cannot find a more caring, loving couple to care for your dog.
Its 5⭐️⭐️⭐️⭐️⭐️ at its very best. They are absolutely brilliant, thank you so much Yvonne and Peter, We will be back! Woofs and licks from Charlieboy 🐶 🐾 9😁.”
Peter & Beverley
“Stan has a lovely time with Ann. He was very well looked after with lots of cuddles, walks and ball games. We would definitely use Ann again if she was available.”
“We would like to thank PetStay for looking after Missy while we were on holiday, as Missy came from a rescue centre we didn’t want to put her into kennels, we were told about PetStay and thought lets look into it, we were given Barry’s details and got in touch, we took Missy to meet Barry and were put at ease straight away, he showed us around the garden and asked were we would like Missy to sleep, and Missy was happy to have a nose around. On the day we dropped Missy off for her holidays she was relaxed and didn’t even worry that we had left, she was well looked after and received plenty of attention, Barry even sent us a message and a photo which made us relax and enjoy our holiday. Will definitely be using PetStay again.”
Donnington Le Heath
“My dog had been staying with his pet sitters for either a long weekend or two weeks during the past two years. His sitters have treated him like a member of their family and he loves going. I have piece of mind that he’s settled whilst I am away and that no distress is caused. I know he’ll have good company and plenty of walks.”
“Thank you so much for putting us in touch with Iain and Denise who were fantastic when looking after Stanley. Both Iain and Denise went over and above in taking Stanley despite recovering from a last minute operation. They were very confident and took him to the vets for follow up assessments during the week of our holiday. We were reassured by photos and messages sent during the week away. Thank you very much – have already booked for a second time x”
“The Stay Crumpet had with Amanda was very successful .She loved the Children and settled in very quickly. We could tell from the photos that she adored her son. We told our son he had competition . We have booked her in again for July as Crumpet came home a very happy contented dog. Thank you Amanda.”
“Many thanks to John and Jacqui for caring for Chipper recently. From our initial meeting we had every confidence that she would be well looked after however we were delighted that she settled in so well and enjoyed many new experiences. We certainly enjoyed our holiday more knowing that she was in a loving home- and how we loved getting those texts and photos!”
Sandra & Peter
Houghton on the Hill
Once again Milo had a great time with Caroline while we were away, he had lots of care and walks.
We would highly recommend this service and particularly Caroline who kindly sent us updates, which were most welcome.
Elaine & Keith
“I can definitely recommend PetStay to anyone who wants to leave their dog with people who will treat them as their own pet for the duration of your holiday. From my initial enquiry with Jane, the whole process was very easy and professional. My 9 month old Lab/Collie cross, Max, and I went to meet Barry at his house before the holiday dates and filled in all the relevant paperwork. This meant that Max had already met Barry and been in his house so would be more relaxed when we left him there. On the drop off day, Max was very happy to be there so I felt comfortable leaving him and was able to enjoy our holiday fully. Barry kept me updated on how he was doing and sent a couple of photos too. At pick up he gave me some feedback on how Max had been and also said he would be happy to have him again, which is great to know!Really happy to have found PetStay and will definitely use their service (and hopefully Barry!) again. Thank you.”
Luna and Wally
“Our dogs Luna and Wally have again had a fantastic time with carers John and Carol of Frisby. We know that they are very well looked after which makes our holiday stress free with no worrying about them. We are kept up to date with messages and photos regularly. We cannot recommend them enough. Great service every time”.
“We used PetStay for the first time a couple of weeks ago. We were very anxious leaving Macy with a stranger in a strange place but we were able to arrange a visit prior to leaving her for the full week. Chris was amazing and she spoilt Macy! We were sent updates which put us at ease which was great particularly as we had gone away to get married. Knowing Macy was happy and settled allowed us not to worry. When we returned, Chris gave us an update on how Macy had been and it was clear she had looked after her. We will definitely be using Chris again and would highly recommend this service to our friends and family! ”
I have to say we were very pleased with Chris and John, Bess was in excellent hands she settled in straight the way. Would be more than happy to leave her in their care again so thank you for organising her stay with them, I would definitely recommended you to a friend so much better than a kennel, with thanks
Darcy & Izzy
Just a quick thank you for sorting Darcy and Izzy’s stay with Amanda.
They were both looked after extremely well and it was like home from home.
We had regular updates which enabled us to relax on our holiday.
I will definitely use you again and will recommend to other owners.
Amanda and family obviously love dogs as they settled in perfectly, I was concerned with Darcy as she is very sensitive but I needn’t have been.
Once again thank you all for your excellent service.
Alfie loved his holiday with Maria and has loved his holidays with Maria and he will next have his holiday in October!!😃
Mollys second home!!!
Molly had a totally amazing holiday with Linda and Ron. As a typical doggy mummy, I always worry about leaving her but it’s fantastic to know that she’s loved just as much by someone else and I won’t hesitate to use Linda and Ron again. Thank you PetStay
Our Labrador female dog, Rice spent a very happy week with Yvonne and her husband. She appeared to have had plenty of exercise and was well looked after and came back a much more relaxed dog than when we left her. I would strongly recommend them.
We recently found ourselves in a situation when our elderly relative could no longer care for our 7 year old chocolate labrador whilst we on holiday, we were desperate to find a solution as we were concerned Bracken wouldnt be suited to staying in Kennels.
We stumbled across PetStay on the internet and after reading the information website and speaking to Jane we knew Petstay was the perfect solution.
We visited Amanda and her family with Bracken prior to her first stay
and immediately knew that Jane had found a perfect match and Bracken would love her “holiday home”.
Bracken has just returned from her second stay with Amanda and her family and we couldnt be happier with the way they have welcomed Bracken into their home and cared for her as if she were their own.
They are a lovely family and its nice to see they enjoy looking after her.
The service to find a suitable carer by Jane is second to none and Little touches like text messages and pics sent during her stay are really reassuring to us. On a whole the service is excellent , value for money and highly recommended.
We left ronnie with Peter for a month this time and as ever he was very well cared for and loved his stay with Peter. Peter very kindly kept us up to date with how ronnie was doing and sent us pictures so that we didn’t miss him too much. Lovely for Peter to say what a great friend ronnie now was. Would neveR hesitate to leave ronnie when we go away. Thank you Jane for the service you provide and thank you Peter for looking after ronnie so well for us.
Yvonne and Peter yet again have made our dog Molly so very welcome, it is almost a second home to her and we totally understand how much she loves it.
As soon as she turns up to the door she is racing to get in and see them both.
This was her 4th stay and the level of care and love she gets it’s fantastic.
We cannot recommend Petstay highly enough and especially Yvonne and Peter who take such good care of Molly as if she was their own dog.
Just to let you know that Briea had a fabulous time staying with Iain and Denise and they all seemed to get on really well. The feedback they gave me was that she was no trouble at all to look after which is great to hear. I know she was certainly spoilt with lots of lovely walks around the field. I have enclosed a photo Iain sent of Briea waiting to go for a walk.
I have booked my dog Millie in with PetStay on three occasions and have been very pleased with the way she has been looked after. Millie has been looked after by the same family each time and they have been excellent. Amanda, the registered carer, is so friendly and welcoming and I feel very confident when I leave Millie that she is in great hands. I get regular communication while I am away including photos on Watts App. Millie is always happy to see Amanda and her family and I can go away feeling relaxed that my dog will be well looked after.
Heston has thoroughly enjoyed his week away with Steve and Diane, he absolutely adores them and they really take excellent care of him. This is his second time he has stayed with them and they have kept me regularly updated with photos and text messages. They kindly recommended and then collected a new bed for him, which he loves ( so far he hasn’t chewed this one) thank you. He has maintained his weight all week which is fantastic as he normally does lose some, so I know he has been happy. Many thanks again and we hope to see you both next year.
As ever Amy proved reliable and caring. It’s not easy looking after Jasper as he is so stubborn but she happily accepts return visits. We wish her luck when she gets her own puppy and hope Jasper will be compatible if she decides to continue with PetStay.
Barrow on Soar
Penny & Steve have just looked after Rolo for us for the last 3 weeks whilst we were away for Xmas. This is his 2nd stay with them and he absolutely loves it there. Penny keeps him very occupied and sends me pics of his adventures along with updates on what he has been up to (or in to!). Although we missed him, I never worried about him as I know he is happy there and is very well looked after.
Cass’s Birthday Cake!
Cass had a wonderful time, yet again with Angie. She is so happy when she is staying with her and her family and I couldn’t recommend Angie enough. She is very attentive to Cassie’s needs and we feel very happy leaving Cassie with her, knowing that she will be taken care of and given lots of love.
Whilst we were away it was Cassie’s first birthday and Angie sent pictures and videos of her special day and we could see how much she was having a fantastic time. She is going to stay with Angie in February, and we know she will enjoy it and we have no concerns whatsoever about her.
Thank you for the photos I will transfer them when my friend can help me. Lizzy behaved well at puppy class last night and performed her tasks well! She has also been better on the walks we have done. Thank you and Geoff for teaching her!
Really excellent service thanks. Sally was extremely kind and accommodating from start to finish but without going over the top and Woody seemed very happy. We would definitely use her again.
Molly my dog stayed with DI & Steve over Christmas. I would definitely recommend the excellent care and service they provided, it’s just like home from home 5*
Our lively English Springer Spaniel, ALFIE loves his 2nd family Yvonne and Peter and I am grateful on every occasion he goes to stay with them for their loving, kind and very professional nature in how they look after him.
We think Angie is brilliant in understanding Cassie’s needs and we always feel very happy leaving Cassie with her. When we drop Cassie off at her home, she runs to her and runs around like it is her home.
Cassie has a lot of energy and Angie ensures that she is given lots of play and exercise. She is given lots of cuddles and attention and Angie sends me regular updates and photos so I can see how much she was enjoying herself. She is going to have another holiday with Angie again in January and February, which I am sure she will really enjoy.
We had no concerns whatsoever about her, because we knew that she is safe, secure and well cared for.
Duke & Lady
Duke and Lady had a wonderful time (again) with Uncle Peter. When we dropped them off at his home, they ran to him as if they remembered him from July. We think Duke is a ‘challenge’ at times, but Peter took it all in his stride! Thank you Uncle Peter – Pauline and Mark Staveley – Fleckney
Pauline & Mark
Our French Bulldog stayed with Chris and John in Oakham. They were very welcoming and Roxy had a lovely time. We have another booking in July with them and would recommend them. Debbie, Steve and Roxy the Frenchie
“We have had Marshall our English Cocker Spaniel looked after by Yvonne and Peter, several times now. Yvonne and Peter are very attentive to Marshalls needs. He is so happy when he is with them, like home from home. I couldn’t recommend Yvonne and Peter enough, such lovely people. Jane was brilliant to in understanding ours and Marshalls needs to. We feel 100% confident in leaving Marshall, and we know he will be a happy dog with his tail wagging. Thank you so much Elaine, Lee, Braden, and Tia and of course Marshall, woof, woof”.
Boo seemed to have been very happy with Barry and his wife, in fact other than saying a brief hello to us when we went to pick him up he was still charging around the garden and in no rush to leave 😀. Thank you for all your help in finding a great home for Boo to stay, we are now really comfortable that while we are away in a couple of weeks we know Boo will be taken care of really well and given loads of exercise. Many thanks to yourself, Barry and his wife for everything and we know we will be using Petstay for all any breaks we have in future.
Ian & Christina
Zanty our 7 year old Labrador had a very happy stay with Sarah and her lovely little dog called Mitzy. This was a good match for us so thanks again Jane. We even got photographs while we were away!! Would highly recommend Sarah and the fantastic PetStay Service.
Chris and John in Oakham were perfect for Jess. They certainly seemed to enjoy having her and I can always tell if Jess has been stressed, it shows in her tummy. There were no signs whatsoever of stress and I very much hope Jess will be welcome with Chris and John again in the future.
Thank you for making excellent dog care available for Jess
Sally & David
My dog Alfie had a lovely time staying with Maria and her family for 2 weeks in October. He was given lots of cuddles and attention and was taken for some good long walks which he enjoys. Maria sent me regular updates and photos so I could see how much he was enjoying his “holiday”. He is going to have another holiday with her again in March, which I am sure he will really enjoy.
Spike our chocolate Labrador stayed with Sarah and her family for the first time. From the photos we received whilst away we saw he was having a fantastic time. This made our holiday even better as we had no concerns whatsoever about him, because we knew that he was safe, secure and well cared for. Great service!
Really happy with the service provided by Petstay and our dog, Elvis’s carer Peter. We had regular messages about how Elvis was getting on and he seemed happy and well looked after when he was pick ed. Thank you for looking after Elvis.
Cookie had a fantastic time with Richard thank you.
He is a very competent dog sitter, with a wealth of experience. I can say our Cookie has come home a little bit more trained. Sitting at kerbs and waiting for commands etc.
I wouldn’t hesitate at using Richard to board my dog again.
Lola & Monty
Professional and caring service from all involved, far better than standard kennels and the dogs stay in a home environment and effectively become adopted pets for the duration of their stay with care and home comforts. Only way we would leave our dogs now. Thanks to Jane at Pet Stay and Caroline who had Lola and Monty. Lovely to receive a picture of the dogs while we were away too. Thanks.
Stuart & Michelle
Alfie & Darla
I have used PetStay a total of three times now for Alfie and Darla and I have never been disappointed. I received pupdates every day which gave me a great peace of mind knowing they were safe, happy and having fun. I have found using PetStay is so much more personal than putting my dogs in a kennels. My dogs are not often left on their own for more than a few hours as they come to work with me, so having someone who could dedicate a lot of time, love and attention to them is perfect. I love that they personalise your dogs stay by following your routine and instructions, which is not a service you necessarily get with kennels. I would 100% recommend this service to anyone. It is well worth the money. I’ve used PetStay every time since my mum recommended the company to me two years ago and I will be using them every time I go away in the future.
Our Bedlington has stayed again with Chris and John. He treats their home like his second home and he loves them both. He rushes in to greet them when we arrive. When we come to collect Bertie, he is always happy , healthy and busy with his toys. We can go away without worries because we know that Chris and John will provide all the care that Bertie needs – and they can cope with his stubborn ways too! We hope we can always use Chris and John,s services in the future, ”
Guinness had a fabulous time with Kath and Tony – not sure that he wanted to leave! Excellent care as before. Would heartily recommend.
We love Charlie going to pet stay and his Carers Diana and Steve. It’s like a home from home for him and that puts our mind at rest when we are on holiday. Diana and Steve always reply and send pictures of Charlie if we ask we would definitely recommend them and pet stay.
A big thank you to Angie and family for looking after our puppy Cass. It gives us great confidence knowing that we can go on holiday and she will be looked after with loving the care that she is used to at home.
Lotti & Willa
We have been using Petstay for several years now. Every time we leave Lotti and Willa, our two German Short Haired Pointers, with Peter we can tell that they are very happy to stay with him and his own Labrador Beth. They always settle in very well and we know that they are very well looked after. Peter takes them for long walks and we are more than happy that he keeps them on their leads as they are strong hunting dogs. Peter even buys them tennis balls to play with in his garden. It’s a real home from home for them and we can relax on holiday knowing they are safe and happy.
Thank you to Ann who took care of Pie while we were on holiday, it was home from home for her. I received an update on how she was doing which gave me peace of mind that she was ok.
Thank you so much Amanda for looking after my mums dog Dottie when we took mum on holiday. Dottie is a rescue dog that mum adopted last year. She is about 11 years old and is petrified of other dogs (we don’t know what her history is) We couldn’t bear to put her in kennels and she would have been so anxious.
As soon as we went to visit Amanda we knew Dottie would be well looked after. In fact she seemed to enjoy her stay so much when we went to collect her she seemed reluctant to leave ;-))).
Thanks so so much Amanda. We will definitely use PetStay the next time we take mum away.
We met with Penny after making contact via Petstay. My dog, Rocky, took an instant liking to her, was very relaxed and we felt very confident leaving Rocky with her.
We took Rocky to stay with Penny on the 24th August until 3rd September and initially he was very excitable as he always is when we leave him anywhere. I messaged Penny on a regular basis to get updates back to ensure he wasn’t fretting too much and causing any problems. Penny replied back every time ensuring us that Rocky was settling in fine. We collected him on the 3rd September and he was very happy and relaxed when we got him home. Am so happy that we have found PetStay and we are due to go away again shortly, knowing that Rocky is being cared for just like we care for him, gives us complete peace of mind. Have recommended PetStay to a lot of my family and friends.
Brilliant service, Charlie (Cocker Spaniel) loves going to his second home with Yvonne and Peter. They are a fantastic couple and their love
of dogs shines through. They are kind, caring, show empathy and i feel they genuinely love having Charlie. Charlie has been a few times now
and I just hope they don’t get booked up next time we want a holiday. They go out of their way to make his stay so nice.
Jane got us the perfect match and all credit to her too. She listened to everything about Charlie and what we wanted.
All the legal bits and bobs are taken care of and its such a brilliant service to look after your
Its such a huge weight of my mind that Charlie is being looked after so well whilst we are away.
Beverley & Peter
We have just returned from holiday and collected Macey from Angela and her family last Monday
This is the second time we have used Petstay but the first time with Angela, has we have moved area
I can honestly say myself and my partner are over the moon with the care given to Macey whilst we were away
Not only did she receive so much love and care we were also given regular updates and photographs showing her enjoying her holiday also
We will not have any hesitation recommending PetStay or Angela in the future and will be booking Macey’s next stay whilst we are on our honeymoon next year
Once again thank you
We are happy to say that biscuit had a lovely holiday with Mark at PetStay and he was very well looked after. Booking through to drop off and collection was smooth and we didn’t worry whilst we were on holiday. We would definitely like to use PetStay next year as we are already planning are holiday.
Archie & Molly
What a great service! After years of feeling guilty about going on my hols I have found a fantastic alternative. I went to collect Archie & Molly who were so relaxed with Denise & Iain they didn’t even know I was there. I have already recommended this service to anyone with a dog & will definitely reuse. Archie & Molly had a great holiday. Thanks Jane, Iain & Denise
Just to say Henry had a wonderful time with Sally, Josh, Sam and Amber. Totally at home. He was so excited to see Josh his whole body was wagging. A spoilt Henry – lots of trips out and lots of love. So pleased we now have a holiday home that suits Henry
Luna & Wally
I would like to let you know that once again Luna & Wally our furbabies have had a fantastic time staying at Frisby Towers with carers John & Carol We were kept fully up to date including daily photos of everything they did & didn’t do as I was very worried about the summer heat. They truly are dog lovers & wonderful people. We thank both them & the PetStay service for looking after them & doing such a good job as it makes our family holiday enjoyable knowing they are safe.
I was very anxious as Cassie is a nervous dog and needs time to get comfortable with new people and locations. However, I should not have worried, Cassie soon settled in with the Johnsons and even let Steve put her harness on after a short period of time, she has always been more nervous of men. Both Diana and Steve listened to my concerns and took them on board, and hence there were no problems. I was so relieved when we collected her that she had had obviously enjoyed her time there and they had enjoyed having her. Therefore please may I book Cassie’s 2019 holiday.
I just wanted to share with you our thanks to Iain & Denise for looking after Barney. I thought the service leading up to our holiday was extremely professional & well organised and Barney was relaxed, in great shape & very happy on our return. A big thank you to Iain & Denise. I would definitely use your services again.
Very good service. Jane is fantastic at matching the correct home for your pet to holiday at. This gives you peace of mind to be able to go away and enjoy yourself knowing your beloved dog is being cared for properly
I was nervous about leaving Millie, but as soon as I met Amanda and her family I knew she was in safe hands. It was obvious that they loved dogs! They had a big garden, lots of hedges for terrier exploration and she had free reign inside the house, Amanda accommodated Millie’s needs 100%. I would definitely like her to stay with them again.
Molly loved her stay with Yvonne and Peter while we were on our holiday, we had no worries what so ever as we received updates and pictures throughout the week. It felt like she was being cared for by a member of our family. Already booked with Yvonne for 2 more stays, we would highly recommend both Yvonne and Peter for the great care and love they show and also Jane for arranging it all.
Just to say that our two were spoilt, loved and looked after fabulously by all the Petstay carers they have stayed with, including their lovely long weekend with Kath and Tony, and wonderful week-long stay with John and Carol.
You could tell Rosie had an excellent connection with John. Being deaf, she needs a lot of interaction, sign language and facial interaction – and you could see she was following John’s every move and face movement. She was totally relaxed and happy with John. Lovely to see. However poor John and Carol didn’t get a moment to themselves it seems .. with two 23kg lap-dogs!
There are just some people who have an extraordinary knack with dogs – and John certainly does. John’s texts and photos – written from the dogs to mum – were so touching and funny too! Had us in stitches!
Both Kath & Tony and Carol & John seemed to really enjoy having them stay, and said they’d happily have to stay again
We’d be very happy for them to stay will all the carers they’ve stayed with to date. Wonderful people! And the dogs will be very happy to stay with them again I am more than sure.
We’re thrilled with the adoration and attention that John and Carol provide to our most precious pets!
Knowing they’re so well cared for allows us to actually relax and enjoy our time away.
Many thanks for connecting us with two wonderful animal lovers.
Barrow on Soar
PetStay is certainly The home to home stay for my dog Darls; she is my love and I need for us both to be happy when I leave her with the carers. The two carers Debbie and Hilarie have been so lovely and clearly they have loved Darls as much as me, which means a lot and reassures me she is being looked after so so well. Jane at PetStay is very efficient and always gives an exceptional service. Thank you
Petstay was recommended to me by my sister, who uses Petstay carers in the West Midlands.
Right from the initial contact with you I was very pleased with the prompt and efficient response to my enquiry. I was very unsure about placing Chip in substitute care as he has normally joins us on holiday and is unused to being looked after by anyone other than family.
I appreciated the impression that there is a level of matching between the dog concerned and potential carers, and was lucky that for the dates concerned there appeared to be a couple of choices available.
The introductory/planning meeting with Jacqui went extremely well and I felt completely reassured that the proposed arrangement would be right for Chip. When we first arrived for the initial meeting, Jacqui was kind and friendly towards Chip but didn’t overwhelm him with attention, she simply let him take a look round the house and garden, and within a short while he was happily lying underneath her kitchen table as if he belonged there! My husband and I felt that Jacqui combined a kind and friendly approach towards us and Chip with being efficient and very well informed about all the practical details and information needed to be able to care for him on our behalf.
When Chip went for his holiday at John’s and Jacqui’s, he received a lovely, reassuring welcome from both carers and it was clear to me that he was going to be in very safe and caring hands during his stay. It was very helpful to be able to take all his familiar items of food, bedding, toys, etc., to help him to settle in. A very nice little touch was Jacqui asking me to include an item from home so that Chip would have a familiar scent to reassure him if needed!
Jacqui kindly sent text and email messages to let us know how Chip had settled and was progressing, and this was much appreciated.
When I arrived to collect Chip he had clearly had a great time at John and Jacqui’s and they gave lovely feedback about his stay.
This was an excellent care arrangement for my Westie and I felt very lucky that Chip had been able to stay with Jacqui and John. I felt that they ‘read’ Chip really well and I think that they enjoyed having him to look after. Also, I am very impressed with the level of information required to support the arrangement as this reassures me that all concerned have all the necessary information to support Chip’s care.
A huge thank you!
Home from home holiday for Charlie
We have used Pet stay before but this was the first time Charlie stayed with Angie and her family. He settled in immediately and was very well looked after. We were kept informed with photographs to show how much he was enjoying his holiday. We thank Angie and her family for their good care of Charlie and we will certainly be using Pet stay in the future.
Once again Monty had a great time with Sally our pet sitter. After the 2 day sulk when he come back to us which is usual, As he misses Sally’s children.
He came back so fit and well I would recommend Sally to anyone except to say we need her to take care of Monty when we are away !! . Before we went on holiday our vet advised us that Monty needed to lose a few pounds ( he is a black Labrador eating machine). When we returned we had him weighed and he had lost about 2 pounds. Sally took on board our vets advice and we are now well on our way with his new fitness regime.
I would wholeheartedly recommend Petstay. If Monty could talk he would agree.
Happy PetStay Pups
“I would just like to say how pleased I am with my dogs boarding at Mark and Lyndsays for 3 days.”
“Arnold had another lovely stay with Barry and his family. They are such nice people and really look after Arnold like he’s their own dog. They have a lovely garden for Arnold to use and take him in lovely walks. I have no worries at all leaving Arnold with Barry while we go away. Arnold loves staying there and could not get out of the car quick enough when he knew where he was!! Thank you Barry, family and Petstay x”
Happy PetStay Pup
“We found PetStay online, from the very start from our initial online enquiry followed by a phone call from Jane we were very happy that our 5 month puppy would be looked after as if she was at home. We didn’t want to try kennels so this was the perfect alternative, Yvonne and her husband we found to be perfect carers and we have booked already for 2 further stays and we would have no hesitation to recommend PetStay to anybody ”
“Louie our Labradoodle had a wonderful time with his PetStay carer…. She and her lovely family ensured that he had a very special time as part of their household. We went on holiday without any concerns whatsoever about him, knowing that he was safe, secure and would be well cared for. Great service!”
Winnie has just had her second ‘holiday’ with the Sharp family. She has been very happy with them and we’ve been kept updated in Greece with charming photos of her enjoying her stay. We can’t praise Debbie and Garry more highly and we know Lily and Henry give her loads of attention and love! We hope Winnie will be able to stay with them again later in the year? It is so reassuring to know your pet is being afforded such genuine caring
Our beautiful little Pippa (2 year old Yorkshire Terrier) had a lovely long weekend with Mick and Sue. Over the last year we have used PetStay as an alternative to kennels. Pippa is quite a shy and anxious dog who requires a lot of love and attention. PetStay has really helped us feel comfortable leaving her when we need to go away. I would highly recommend Mick and Sue to anyone with a small dog who is of a similar nature and is most comfortable in a calm and relaxing atmosphere. Not only did they send us daily updates of Pippa’s stay through messages and photos, but when we picked Pippa up she was such a happy little doggie. Knowing that she was having a good time allowed us to enjoy our long weekend and relax.
Millie & Jake
We have used PetStay on a few occasions now for our Shetland Sheepdogs Millie and Jake and must say we are more than happy with the care they received from their carers Hilarie and most recently Sarah. PetStay is a brilliant alternative to kennels as the dogs are less stressed and live in a home environment which is perfect…! Hilarie and Sarah went out of their way to ensure that Millie and Jake were happy and content. We got regular photos and texts to let us know how they were and what they were up to as they knew how we worry. When we picked them up after the holiday they were happy and not stressed in any way which was lovely to see. The service from the initial enquiry, meeting the carer and booking the dates you need was very simple. Jane ensures that all you requirements are met and matches you with the most suitable carer. Give PetStay a try – your dog will thank you for making a brilliant choice…!
“Gilly was lived and very happy with Diane and Steve in Ibstock, considering we were away over two weeks she slotted straight back into her routine with no issues or sulking.
She is always clean and very well groomed to come home and we have no worries leaving her as they clearly live Gilly as much as us xxx a fantastic service that now I have another puppy we will continue to use for peace of mind”
“Sally was very professional and kept in good contact. Zanty was very happy
with the lovely family atmosphere. She had lots of walks, love, attention
We can thoroughly recommend Sally and Zanty is already booked in for her return
Peter & Caroline
“Pete and I would just like to say that the pet carer Chris was absolutely superb in the way she not only looked after the welfare of our beloved dog Busta the staffy, pictured above, but the peace of mind of the soppy doggy owners i.e. us lol.
She knew we would be worrying because although in excellent health, he is 12 and an old boy with puppy qualities.
Chris sent texts to us giving updates on him and how he was coping, playing, eating,resting etc. This made our time away from him so much more enjoyable knowing that not only was he being loved he was giving love back. This is something only happy dogs will do which said everything to us. Plus ,and this was important to us, when we picked him up he was relaxed and happy and bouncy as when we left him which means he did not feel at all stressed whilst under her care.
Chris is a lovely, friendly lady who knows just what it takes to make a dogs time away from its family as idyllic as it can be and as reassuring for the doggy mum & dad . Would we use her again you can bet you last bonio we would.
Sarah & Pete
Barrow on Soar
“It’s the first time our dog Charlie has stayed with another family. Sally & her family were wonderful, Charlie was well looked after & made himself at home by sleeping on their sofa! Highly recommend & kept up to date by Sally with some Charlie photos. Will def use again. Thank you!”.”
“This is the second time that I have left Roly with Maria and her family in Lutterworth. He was pleased to see her again and I had a wonderful holiday knowing that he was happy and settled. Maria kept me updated with texts, photos and a very funny video. I could not believe how happy he was without me. Before I found Maria through PetStay I had not had a holiday in six years, because I was afraid to leave him with anyone, and I rate the service 5 star throughout. .”
“We managed to have a lovely time away while Jack was very well cared for by John & Jaqui at Whissendine . He had a lovely time & it took away the stress of leaving him as we knew he was going to be very well looked after . We received messages while we were away that was really nice ! We will 100% use the service again !! .”
“Just to say I was delighted with Ann, who Archie went to stay with. It was the longest I had ever left him for . I didn’t worry about him at all I was confident he was going to be treated like a King ! He came home settled and happy as if neither of us had been away.
I would not hesitate to use the service again ”
“Thanks as always for all your hard work in looking after Muffin.
We wouldn’t hesitate to recommend your business to prospective clients. You are always friendly and professional and have managed to accommodate Muffin each time we ask, even at short notice.
Muffin loves her visits to Richard and Lynn and Chris and John, and we can relax whilst we are away knowing that she is being looked after in a family environment.
We look forward to many more Petstay visits and thanks again from us all.”
“We organised for our cockapoo – Arnold to stay with Barry and his wife last weekend. It was very short notice as our usual carer couldn’t have Arnold. The service, from my initial phone call to PetStay through to meeting Barry and Arnold’s stay with him was fantastic. Barry was friendly and welcoming and Arnold took to him straight away. We were completely happy to leave Arnold for the weekend and he had a fabulous time staying at their home, with a lovely rear garden to play in and also the lovely walks in the snow drifts and meeting horses and cats along the way. Barry’s dog was also very friendly and laid back with us and Arnold. Thank you so much to PetStay and Barry and his wife. Would recommend totally.”
“Amy was very friendly and caring. Jasper seemed totally settled with her.”
Barrow on Soar
“I really don’t know where to start with my review of Darcy’s stay with Angela. One word sums it up….WOW!
If Darcy could talk she would be telling us what a fabulous time she had, we honestly believe that her holiday was better than ours!
It was the little things that blew us away with Darcy’s stay, Angela had really put herself in our position, understanding just how to put our mind at rest that Darcy was having a lot of love and being well cared for while we were away. We had regular emails giving us updates on what Darcy had been up to. The emails contained photos and a short video of Darcy showing how happy she was.
Our journey home was delayed due to the bad weather so I contacted Angie to explain and she assured us that everything was ok their end and not to worry about the delay.
The real cherry on the cake was when we got to pick Darcy up, Angie and her family had prepared a gift for us. It contained a photo album of Darcy’s stay along with a little ceramic bone saying ‘Life is better with a dog’. It bought tears to my eyes! When we left I honestly believed that Angie and her family were really going to miss our little girl.
Just a couple more things to say, we will never book another holiday without first checking with you and Angie that she is free to have Darcy. We would not consider any one else. Also, something that concerns me just a little, I wonder if Darcy has such a good time at Angie’s, she won’t want to come home! 😊
So it’s a 10 out of 10 from Darcy and us and if I could score more I would.
Well done Pet Stay and well done and lots of love and Darcy hugs to Angie and family, Darcy’s lovely new holiday family!”
Lotti & Willa
“Lotti and Willa really enjoyed their short stay with Caroline and Mark at the weekend. Here they are relaxing after their walk. Caroline and Mark loved having them as well so good all round.”
Happy PetStay Customers
“Just to say how pleased we were with Amy and her husband’s care of our dogs during their first stay with them.
You very kindly recommended Amy to us when Carol and John in Frisby (usual carers) were sadly unavailable for the dates we required.
When we arrived to pick them up, both dogs were fast asleep, snoring contently and Buddie (cocker spaniel) was on Amy’s husband’s lap where apparently he had spent most of his indoor time! Despite the fact that the week we had been away the “Beast from the East” had thrown the most dire weather at you all, my dogs had continued to be walked twice a day in the most foul of conditions and had very obviously been cuddled and adored for the rest of the time!
I like to think I always send them on their “hols” clean and tidy but they came home looking like they could both enter Crufts and their beds were spotless! They were so tired for a few days after so much attention, love and exercise that they slept more than usual and didn’t appear to have missed us much at all……
I’m so happy that they are booked in again there the first week of May and I have been recommending Amy (and Petstay) to all the dog walkers I meet.
Thank you for matching us up. Amy lives literally a three minute drive away and is the most friendly and approachable person who clearly loves dogs. She listens very carefully to what we tell her about our dogs routine and appears to have followed it to the letter.”
Barrow on Soar
Very happy with PetStay. Jane found me a suitable carer very quickly, and I was able to take Maisie over to meet Hilarie and peter prior to my going away.
Maisie had a lovely time and I will definitely be using PetStay in future, and hopefully Hillary and Peter if they are available.
A happy PetStay pup
We use PetStay a lot, brilliant service! Jane is a brilliant sitter, she thoroughly understands our westie!
I can honestly say after meeting Diana and Steve that I didn’t have any concerns about our puppy Heston staying with them, while we went on holiday, I had been really concerned that he would have to go into kennels but them someone recommended PetStay to me. He had a wonderful time and was very content during his stay, they sent regular text messages to update me and when we came back from our holiday they had printed pictures of him. You could tell they had given him a lot of cuddles and attention, they even tried him on some different biscuits, which I might add he loves. We will certainly be using them again as I know how much Heston adored them both. Thank you to you both.
Ronnie really enjoyed his latest stay with Peter. Leaving him is really hard but we know that he will be well looked after. Couldn’t bear to put him in a kennel and knowing he is in a home from home means we can enjoy our holiday
Leicester Forest East
We were really pleased with the service offered by PetStay. Our assigned career was Maria and prior to our stay we visited so that Maria could meet Bruce and Bruce Maria. This also gave us the opportunity to run through his usual routine, which includes the daily intake of tablets. During his stay we got a couple of pictures so we could see how happy he was! I would definitely recommend this service and use again.
Once again 100% for the way Sally looks after Monty. He has done his usual 2 day sulk. But he really looks very well.
We will be using her again –
Cory & Clive
Thank you all for a great service. Our dogs – Cory & Clive – were well cared for. They were in good loving hands!
Tallie had a lovely time with Mick and Sue and the arrangement was perfect for us. She was really well cared for and it was lovely to know that she was in such a homely environment whilst we were away.
Thank you so much for putting me in touch with Debbie and her family.
They are a lovely family and Suzie had a wonderful time. It was just like home from home for her and we will definitely use your services again.
Suzi settled in with them immediately which made us really happy.
Lucy & Jackie
Lucy and Jackie stayed with Yvonne over the New Year Period and came home almost reluctantly. They had a good time and we were so glad to have such good care for them, especially as Jackie is now getting older and in need of care and attention which she received from Yvonne along with a loving environment.
Jane was excellent in her choice for our dogs and made us feel well cared for. She is conscientious and efficient a very good administrator. Thank you Jane and Yvonne.
Left our Eddie, our almost 9 year old Labrador with Nick with a peace in my mind. Everything I asked was understood and I felt that my wishes respected. I am sure he had a great time while we were spending Christmas abroad.
It really made a big difference to us that we knew Eddie will have a good time too….
Peggy spent 5 nights with Jane over Christmas and I couldn’t have wanted anyone more caring or able to look after her. After I met Jane at our first meeting I knew Peggy would be fine. She’s only 9 months old, and can be a naughty pup but Jane seemed to manage her. She understood westies and handled everything Peggy came up with!
Jane sent me texts emails and pictures and videos of Peggy’s stay which were lovely and reassuring to receive. I’ll certainly use PetStay again for Peggy’s holidays and would be very happy if Jane is available to be her carer again.
My dog Rolo had a wonderful time with Kaye. She messaged with any questions and kept me informed of his stay with regular messages and photos- he was perfectly happy to be left with her, and I felt absolutely happy that he was having a great time and being really well looked after as part of her family!! So important to know that they are in safe hands when you are away….
Poppy & Roxy
Perfect Stay with Peter
What can a say! What a sigh of relief….. finally found the perfect person to look after our doggies!
A huge Thank You to Peter (and Beth the lab) for letting both bouncy Poppy and Roxy to stay for a weekend!
We had constant updates from Peter and the dogs came back chilled and relaxed! I don’t think they wanted to come home!
They had walks with lots of ball throwing and were allowed to treat peters as if it was their own home!
Thanks again Peter!
Fiona and Greg
Pheobe & Lottie
Pheobe & Lottie enjoyed their stay with Jacqui & John so much they weren’t to bothered about coming home, We took them back for a visit the week after because Lottie had left her toy behind (on purpose I think) and they just ran in as if the place was their own. Will definitely use them again for our next holiday.
Gary & Sue
Thank you so much – it’s easy to see how well you look after him and how much you like him. We think he is missing you both.
He’s been out again in the snow and yet another bath was required!
Thank you again for taking such good care of him
All the best.
Emma & Richard
Sally from PetStay
Monty our black lab is so well cared for by Sally and family he sulks for 2 days after his visits, because he wants to go back. We have no doubt that Sally really is a good carer, she quickly got to know Monty and his habits. She updates us whilst we are away.
Ann & John
Rosie & Pegasus
Two very happy hounds (and humans)
Our deaf dog Rosie and her son Pegasus had a wonderful first stay with Mark – a tester long weekend for both parties! Dogs and humans seemed very happy with the arrangement and our two obviously adored Mark and loved their walks. Great to receive a photo of our two enjoying the snow!
Another lovely holiday with Yvonne
My dog Daisy is becoming a regular with Yvonne and she loves her holidays with her. I’m sure she sulks for a day or two when we bring her home! Excellent service and peace of mind for me. Thanks Yvonne
Thank you so much Hilarie and Pete for a lovely holiday and looking after me so well my Mum was so pleased that I enjoyed my holiday with you I will see you again in February lots of big licks Buzzie ??
Highly recommend thank you again Jane and PetStay 5 star service.
My name is Louie and I enjoyed staying at Anne’s house. This is very important as I miss my Mum and Dad when they’re away which fortunately is not too often
We are so over the moon with the Lovely stand by parents for Maizie, they are our ideal people for looking after her, so in the future I hope they and you will do the honours and have her again.
Jane & Neil–Oakham
Charlie, We had a fantastic match with carers Yvonne and Peter, They are such a lovely, genuine relaxed couple who love dogs and made sure Charlie felt very welcome in their home. Charlie was happy and I was happy to leave him knowing all his needs were being met in a safe, secure and loving home, they knew his likes and dislikes and continued with his ‘home’ routine,
What a great find, I thoroughly recommend PetStay. Thank you so much Jane – Until next time
Yvonne & Peter-Thringtone
I collected Muffin last night and she had had a lovely time with Richard and Lynn. I’m really pleased that you persuaded me to go ahead – it’s a new found freedom!!
Owners picture of Muffin
First time Excellent – This was my first time with PetStay and I’ve got to say the service from start to finish was amazing thank you to Jane for introducing me and Buzzy to Hilarie Buzzy really enjoyed himself and the care he was shown was amazing thank you so much Hilarie look forward to seeing you soon.
Highly recommended 5*
Bramble had a wonderful weekend with her careers in Oakham
Well walked in the beautiful Rutland countryside & was so excited when we went back to collect her.
Will definitely be using “PetStay” again in the future
Tilly has now stayed with Kaye twice. I know Kaye treats Tilly like her own dog while she is with her. She is well exercised loved and spoilt rotten, which i love as well. Kaye is great at keeping me up to date with what Tilly’s doing and how she is. I would recommend her to anyone looking for a good dog sitter. My only reservation is that i don’t want Kaye so booked up that i can’t get Tilly in with her when i need someone.
Rascal & Biggles
I left my boys with a lovely couple Diana and Steve in Ellistown they were very well looked after and would leave them again with these lovely people who loved my dogs as if they were their own, they have been very spoiled thanks woof woof
Rascal and Biggles
We have used PetStay 4 times now, our French Bulldog always stays with Mick & Sue. We couldn’t wish for a more caring couple to look after our dog while we’re away. Nothing is too much trouble and he’s made to feel at home, it really is a second home for him. If we couldn’t leave Ron with Mick & Sue we wouldn’t leave him at all. 5 stars !!
Just got back from holiday and collected Mimi from Jan yesterday. Just wanted to say that we are really happy with the service you provide and that Jan was lovely and Mimi loved her. It was much better for us to know that she was staying with someone in their home and was being part of their family. We would have no hesitation recommending your service to anyone. After meeting Jan with Mimi for a couple of times I felt happy to leave her with Jan whilst we were on holiday and knew that she would be well looked after and it was like home from home for her. Thank you once again.
Just a short note to say how pleased we were for the kind and caring service provided by the Sharp family.
We were delighted to receive photo updates during our holiday and Winnie seems to have settled in with them quickly.
We’d be more than happy for her to stay there again in the future.
Thanks again for providing an excellent service – we’ll be back!
Robin & Chris-Thringstone
Hi Jane Evie had another fantastic stay with Chris and John, she is treated as one of the family and comes back home happy and settled which is just what we want. I would recommend PetStay to anyone looking for a home environment for their dog/dogs.
Such peace of mind. Chris looked after Shona so well. It makes a break to know your dog is happy and well looked after. Joanna, Leicester
Another lovely stay – My dog, Daisy, has had another lovely holiday with Yvonne while I enjoyed mine. We could never go back to using kennels when we get such lovely home from home care from PetStay carers.
The sitter clearly loves dogs, I think she was sorry to see our dog Lottie leave. Very Happy! Claire
Our little Bedlington is a nervous dog who can be stubborn about anything different in his routine. So we were worried about leaving him whilst we had a few days away in York. He stayed with Chris and John and had a wonderful time, we need not have been concerned at all! Thanks to both Chris and John he loved his stay with them and came home full of confidence and bounce. We would certainly use their hospitality again and can recommend PetStay,s organisation and support of our request.
Christopher & Jenny-Oakham
Pie has stayed with Ann a number of times now. I have peace of mind when leaving her. Ann gives me updates when away and when I have picked her up she has looked at home and relaxed.
Thank you Helen, Darwin really enjoyed his stay with your lovely family.
We were absolutely delighted with the service provided by PetStay for our 8 1/2 month old Labrador, George. From the outset you were incredibly efficient at setting up a meeting with our PetStay family, Yvonne and Peter. They had been fully briefed by you and had all the necessary paperwork to hand at our first meeting. They are a truly delightful, caring and very capable couple which meant that my husband and I could enjoy our holiday knowing that George was being well looked after. George returned home last Sunday a very happy puppy – he clearly enjoyed all the fuss and attention during his PetStay holiday!
Thank you again. You run a terrific service and we will certainly be using you again.
This is Agnes Roses third time staying with Chris and John. She loves her holidays with them and always runs through their front door when we arrive to drop her off! We are always so reassured knowing that Agnes Rose is happy while we are away, it means so much!
Coco & Pippin
I was delighted with the care given to Coco and Pippin during their recent stay with Diana and Steve. It was the first time Coco and Pippin stayed with Diana and they obviously settled in very quickly and were very much ‘at home’ when I collected them.
I would be very happy to leave the boys with Diana again.
This was the first time we had used PetStay and all worked out ok. After the first night Barrie sent a text to say that Belle was fine, had eaten her dinner and breakfast and did not disturb the household during the night. I was reassured that she was ok.
I would like to say how very happy I was with the service. The minute we first walked into Maria’s house Roly was completely happy and relaxed and bonded well with Maria. I had no worries about leaving him there. Maria sent me some lovely photos, which I am quite happy for her to pass on to you if she wishes. Roly seemed completely at home will all the family and even took to her husband which surprised me.
I have been very reluctant to leave Roly with anyone in the past but was overjoyed at how it worked out and definitely hope to be able to again.
PetStay have lived up to their high reputation again. Thanks to Jane Elson for co-ordinating the bookings and for her efficient communication and organisation all of which is very much appreciated. Thanks too for the carer’s, Chris and John and Anne and Bill who have looked after Dylan for me whilst I have away. It is with huge confidence that I am able to leave Dylan who is 11 1/2 years old and has been blind for all but the first two years of his life. Knowing that his special needs are well catered for and that he is being looked after by people who genuinely look forward to having him stay is a big relief. Cannot thank them enough or speak too highly of PetStay. Many thanks again from me and from Dylan.
Lola & Monty
Just a quick note to say thanks for everything, Lola and Monty had a great stay with Caroline and we have already recommended Pet Stay to friends and family. We will definitely be in contact again and hopefully we can get them with Caroline again.
Thankyou and please thank Caroline again for us, it made leaving the dogs stress free.
I was very happy with the care given to Milo while we were at a family wedding recently. It was the first time he had stayed with anyone other than family, so I was a bit concerned at first. Ann was lovely and Milo took to her quickly. She only lives a short walk away from us so that was very convenient. She kept us updated on both nights of his stay and I was amazed that he had been sitting on her lap while they watched the TV! I hope we will be able to use PetStay in the future and I would have no problems in recommending it.
Tyler & Bailey
I was anxious the first time I left Tyler & Bailey but I was updated regularly to ease my mind. I’ve used PetStay for almost 2 years now and wouldn’t use any other company. My dogs are always well looked after and rarely want to leave the carers they’ve stayed with, which is always a good sign. Thank you 🙂
Another lovely holiday
My dog Daisy has enjoyed a second lovely holiday with Andy and Ella. They are obviously very caring and loved having her and I was relaxed in the knowledge that Daisy would be happy with them. Much preferable to staying in kennels.
A big thank you.
So reassuring to have left Milo with Caroline, she is obviously very fond of and comfortable around dogs and she completely understood and accepted Milo’s likes and dislikes.
Thank You so much for this wonderful service.
Elaine, Keith & Milo
Just wanted to drop you line to say Kaye was excellent with pwee and reassured me every day pwee was ok. i will be using Kaye again in future if she is available with your company. Thank you again
Poppy really was well looked after by Sally and her family and we are really pleased we found Pet stay on the web. Thank you for all your help, it really did help us to relax on holiday knowing that poppy was being well looked after.
We have not decided what we are doing next year yet, but if we go abroad we will be in touch hopefully with Poppy staying at Sally’s house again.
Ann was the perfect carer for Pie, my 11 year old fox terrier. Ann sent me updates on how she was and when I fetched Pie the next day Pie appeared quite at home 🙂
This is a great service providing home from home pet care. We’ve used it a couple of times now for Gromit and both hosts were lovely and looked after our dog superbly. I would recommend this instead of kennels any time and would happily use PetStay for all holidays where we cannot take him with us.
Just what I was looking for for my 10 year old rescue Lurcher, Bingley. I’m already booked with PetStay for another 2 occasions this year. Real peace of mind & great value. Highly recommend!
Chris and John looked after Evie for a weekend through an introduction made by Leicestershire Petstay. First time leaving her but left with a light heart as knew she’d be very well looked after and she was! Fabulous experience with a professional company.
Wally & Luna
We would like to thankyou for introducing us to John & Carol of Frisby on the Wreake. And a special big thankyou to both of them for taking care of our furbabies. We know that they were very well looked after with daily updates including photos from them. They took onboard all the info i provided with regards to the dogs routines & food, especially with Wally and him being a British bulldog. They are both very nice people who instantly show that they are doggy people & our furbabies were vey much relaxed & felt at home from the very first minute of meeting them.
I would definatly recommend them and most certainly will be requesting them for our annual holiday next year.
Thanks very much Abby & family x
Excellent service and lovely carers for our dog Ziggie. Will definitely use again in the future.
This was the first time that Bernie, 21 month old Cocker Spaniel, has been away from family and we were a little worked how he would settle. He can be yappy so we were concerned if this would worsen in kennels. However, although Kath and Tony met up with him prior to the booked dates to check that he and they would bond. I left him with them for an hour because he was initially anxious, but when I returned he was ok. So when I took him, along with his familiar bedding etc., on his first day, he still wanted me to stop around, but they knew exactly how to comfort him, which was to take him for a good old “sniffy” walk. Apparently after that, he settled in fine and even slept through each night peacefully. When I collected him three days later, he was his usual happy self and had clearly grown very fond of his new friends.
Just to let you know Finn had a lovely stay with Tracey. I was slightly worried because we changed carer this year. I wondered if he would be stressed but I needn’t have worried. Tracey did a fantastic job sending me photos and keeping me informed, will definitely be booking with you next year.
I just wanted to let you know that Chris in Anstey has looked after Joycie as planned and I couldn’t praise her highly enough. She is certainly a dog lover and did wonders with Joycie who as you know was from a rescue centre and nervous of others. She took to Chris almost immediately and she provided me with reports during my holiday which helped me to settle also. This is the first time that Joycie has been minded and I was pleasantly shocked that she was so settled with Chris. This was evident on my return as I’m sure that Joycie would have been quite content to stay with her!! Would definitely recommend your service and Chris. A lovely, caring lady with a warm and welcoming home. 👍😀
Henry on his holiday with this lovely family. He was so happy and chilled that I was able to relax and enjoy my holiday . This was our first experience with petstay and I’ll be using them every time I go away on holiday . Thank you to Sally, Josh, Sam and Amber for taking such care of Henryxx
My first time using PetStay. I went away at short notice and thanks to Jane she found Harry the perfect place to stay. Peter made Harry and I feel very welcome. I felt very reassured that he was going to have a fabulous time with Peter and his beloved Bethany. He made sure that Harry’s daily routine was followed and Harry soon settled in so much so when I left I don’t think Harry batted an eyelid!!! At the end of my holiday when I collected Harry, he was very happy and contented and the handover was efficient and smooth. I know that Harry enjoyed his time with Peter and Bethany and I would not hesitate in requesting Harry to stay there again. He was cared for above and beyond. Thank you Peter and Jane at PetStay. I was able to enjoy my holiday knowing that Harry was being cared for in an excellent environment by Peter.
To our dog “Kai”, Petstay is like staying at the house of a friend or family with a garden, room to play, potter about, have a tea time stroll and relax in a sunny spot and is a real home from home.
To us Petstay is well organised, with a website that’s easy to use, good communication, and a good system in place to provide the best service for our pet. To us It’s a comforting thought, but not something our dog will ever need to know…..
Petstay….. The only real option for our dog.
The usual carer for my dog Daisy wasn’t available but luckily another carer was. Daisy had a lovely holiday with Andy and Ella while we enjoyed ours. She settled at their home very quickly and was quite relaxed when we collected her. It was obvious that she had enjoyed her stay and been well looked after. Andy kept me informed by text to put me at ease. Thank you Andy and Ella. Daisy is looking forward to staying with you again very soon.
I cannot fault Pet stay the organisation was fantastic. But most importantly our dog Harry was really happy with his carers Mick and Sue who looked after him really well. A nice touch was regular texts from Sue while we were away letting us know how Harry was getting on. Would definitely recommend Pet Stay.
Our boy Wilf spent a week with John and carol, and absolutely loved it.
It was the perfect home from home for him.
Wilfred has Epilepsy, so finding a settled environment for him was so important, as well as carers who were willing to give him his meds and deal with him possibly having a seizure.
Thankfully Wilfred didn’t, probably because he was so happy and relaxed with John and carol.
I received daily updates and photos, which was so reassuring.
I can’t thank them enough and Wilf can’t wait to go back!?
Kaye and family have wholeheartedly welcomed Willow, our Cockerpoo, into their home and nothing is too much trouble for them to make her stay comfortable. Willow is happy and confident in their care which is testament to the relationship Kaye and family have developed with her. Great full thanks to Kaye that we can go away on holiday with no worries or concerns.
I have been using PetStay now for quite a few years and it is an amazing service. My Golden Retriever either stays with Maria or Nick and I am thrilled with how wonderfully they look after Belle who, unfortunately has pancreatitis, which is not a big problem as long as her diet is followed and her medications are given. Belle is very relaxed and happy with both careers and I can therefore leave her with absolutely no worries whatsoever. Thank you so much PetStay !,
I have used PetStay on a couple of occasions and I am completely satisfied with the service they provide I can go on holiday knowing that my dog Jackson a staffy is well looked after in a home from home environment , the carers go above and beyond to ensure the dogs are well looked after I have already told people that want their dogs to go to a home from home and I will keep spreading the word again I can’t thank this service enough I am completely at ease when leaving him so thankyou for providing this service
I have been very delighted with the sensible care and attention given to Dexter whilst being in Portugal. Dexter was slightly unwell one evening and he was probably looked after better than I could. Kath and Tony were calm and very professional dealing with the situation. Highly recommended.
Sophie & Louie
Sophie & Louie had a great time staying with Tracey & John, they went on lots of lovely walks, many thanks…
Just wanted to say thank you for arranging Peter to look after Nala for us while we were away for the night he was amazing with her and she has had the best time how do I write I review for you on your website.
We will be sure to arrange through you again next time we need to go anywhere. Again. Thank you so much
I would not hesitate leaving Cookie with Richard again, he is a very experienced dog owner and i have complete confidence in his dog handling. Richard made a great step dad for our dog whilst we holidayed abroad.
Cookie settled in well from day one and as you may know made a friend in Guess, Richards youngest dog.
Communication with Richard was excellent throughout which meant i could enjoy my holiday properly.
Please thank him again for us and when i need a dog sitter i will be back in touch through Pet Stay,
Anne and Bill were lovely and I know that my dog, Bella was well cared for whilst staying with them. I would definitely be using them again and would highly recommend them.
I used petstay while I was on holiday in India for 3 weeks.
Thank you for looking after Tammy! Will definitely use petstay again
I would recommend petstay to anyone who is looking for a holiday for thier pet.
Jake & Millie
We had a lovely time thanks and more importantly, so did Millie and Jake.
Hilarie and Pete did an excellent job looking after them. They were so relaxed and chilled out when we picked them up- it was so lovely to see!
I will sort out our holiday date for next May (2018) soon. I think you already said Hilarie is free.
I have already told friends and family about Petstay. We are more than impressed!
We were so nervous to leave Buddy for a week whilst we went away to Turkey however we needn’t have been! John and Carol were absolutely magnificent and treated Buddy like one of the family. They kept us up to date with messages and pictures and we couldn’t recommend them highly enough. Thankyou so much and Buddy looks forward to visiting again!
We would just like to say a huge thank you to Pet Stay and in particular Bev and Alan who looked after our wonderful Cockapoo, Archie. As I was a bit of a woose with the whole thing Bev and Alan were kind enough to let us have a couple of visits before we left Archie which was a huge help for me. Archie had a great time he went on lots of walks and even had a dip in the water at the Water Park!
I would thoroughly recommend Pet Stay and Bev and Alan and would not hesitate in using them again.
Jo, Chris and Poppy x
Teja & Rembo
I would like to say very best words about Jan. She is wonderful woman and love what she is doing.
My two dogs Rembo and Taja were in very good hands and they had great holidays with Jan.
Thank You so much for service what You are doing. In future we definitely will use it again
Me and my husband are very grateful to You and carer Jan.
I was very pleased and comfortable with dolly’s carer having previously met her before her stay. On the day I dropped her off I got the chance to meet all of the family including the children and at once was put at ease with their friendliness towards Dolly.
I stayed for a little while and got to know all of the family and immediately Dolly was very comfortable in her surroundings and went off to play. There was no anxiety on my part about leaving her with this family as I believe that she was in the safest of hands and therefore could enjoy my time away from her without any worry.
I just wanted to say thanks for sorting this carer out for us for our vacation and please pass my thanks on to the family as well for their time patience and care.
In regards to recommendation, I have no hesitation in recommending this family and your company to all of my friends and family Who have pets as in my opinion it is an invaluable service.
Lillie & Maisie
Would just like to thank Bev and Alan for looking after our two small yorkies Maisie and Lilly so well. Really pleased we found Pet Stay. We have only left the girls with family before but this is the next best thing in some ways it’s better.
Bev and Alan were lovely they let us know how the girls were getting on they had a lovely time. Looking forward to our next holiday abroad.
Dear John & Jaqui, Thank you so much for having me at the weekend, I had a lovely time and hopefully I will get to stay with you again sometime… if you will have me. Lots of woof Milly
Poppy & Buddy
We had a lovely break thanks and so did Poppy and Buddy. They were both really happy to see Amber again and for us it’s very reassuring to know that they are settled and so well looked after while we are away. We will be booking again soon.
We are so impressed with Pet Stay. Our 7 month old Agnes Rose our beautiful West Highland Terrier stayed with Chris and John in Oakham. It was Agnes Roses first stay away from us and I was very anxious about her stay. We had the opportunity to meet Chris and John before our holiday which really helped put me at ease…they were so lovely with Agnes, we felt instantly put at ease. During her stay she slept with them in their bedroom at night as she settled better that way, I was so impressed with that! She also had three showers (Agnes is a bit of a digger!) using Chris’s shampoo…that made us smile! Agnes had a wonderful time, we could not wish for more caring people to care for our precious Agnes, Thank you so much, we will be booking with Jane in the next couple of weeks for Agnes to stay again with the lovely Chris and John, love Fiona Nigel and Agnes Rose xxx
We were happy with petstay. We left our Labrador Max with nick who looked after Max so well and Max was very happy to stay with him and so were we. We would leave Max again and highly recommend. Much better than leaving our dog in a kennel. Thankyou very much. Would highly recommend.
Tyler & Bailey
Tyler and Bailey loved their stay with Bev & Alan. They had lots of attention and came back as happy as ever. I definitely feel much more confident in leaving my boys now as I know they’ll be well looked after.
We can tell that Bert obviously had a brilliant time at Fiona’s. Bert has stayed with other people before, but I can honestly say that Bert has never come back so happy, balanced and healthy as he has from Fiona’s. Fiona and her wonderful family truly treat Bert as if he is one of their family. I can’t recommend her highly enough. Thank you all for the amazing service that you provide
Just to say a big thanks for arranging Ruby to stay with John and Carol last week Ruby was so happy and was so well looked after They are a wonderful couple and I feel so happy they are able to look after her again 2017.
Sophie & Louie
Just to let you know Sophie and Louie had a fab time with Tracey and John They were taken on great field walks and looked great on our return they are brilliant carers. Many thanks for matching us with them both .
Nick is a lovely person so we would just like to say
Nick is a great carer for our Labradoddle Ruby, both Nick and his dog Mr Riley ensure Ruby has a great time with lots of walks which she loves. We enjoy our holidays knowing she is being looked after so well and he sends photos and text which is always welcome
Cooper & Milo
Just a quick message to say that we were really pleased with the care our two dogs received with Nina. They obviously had a lovely time. Nina kindly sent us photos which was really lovely to receive.
Just want to say we would be happy to recommend Pet Stay and particularly Nina to others.
Once again thank you
Cleo & Buddie
We had a fabulous holiday, it has been hectic since we got back, however, I now finally have the time to say that once again we were delighted with Cleo and Buddie’s care whilst at the newly enlarged “Frisby Towers”!!
We will be starting to plan further holidays/breaks in the near future so no doubt will be in touch very soon to book John and Carol again (hopefully )
Paula and Fausto Lallo
Bella & Heidi
Just want to say thank you so much to Maria from Lutterworth for looking after my 2 girls, Cockapoo’s for 17 days while I went away on holiday to Mexico they look if they were very happy and well look after with her Thank you again Maria we hope you be looking after them again xx
I honestly couldn’t begin to tell you just how amazing John and Carol are. They kept us informed throughout her stay and Bella was so happy to be with them.
I have told a lot of people about Pet Stay and what a really impressive set up it is with fabulous people like john and Carol to look after our much loved dogs. – Mandy & Bella
Thanks for getting in touch and yes we had a lovely time in Rome.
We are full of praise for Jenny (and Brian) in terms of how they care for Dylan. They have welcomed him (and us) into their family and we could not wish for better people to entrust the care of Dylan to when we are away.
Have attached some more pictures of Dylan for you.
Thanks again for being a lifeline in terms of taking the stress away from being away on occasions when we are not able to take Dylan with us.
Kody has so much fun on her pet stay holidays. She adores Nick and Riley and we always recommend your services to people with dogs.
Belle would like to thank Caroline for her wonderful holiday whilst we were away celebrating my birthday. I’ve never left her with a carer before and hated the thought of kennels. Within an hour of us leaving her, Caroline had messaged me to let me know Belle had been out for a walk and was relaxing on the sofa which made me feel much better. When we came to collect her I wasn’t sure if she wanted to come home with us, she looked to be having too much fun. Thank you again Caroline, we will definitely use you again and I can’t recommend PetStay enough.
Cleo & Buddy
Following my dogs’ recent “proper” stay with Carol and John at “Frisby Towers” (after an initial night’s dummy run!)
They are without a doubt, two of the most lovely, genuine, caring people I have ever met and are both true dog lovers.
Both of them went above and beyond the call of duty to ensure that my dogs settled in easily and quickly and stuck to their routines. They had obviously taken the greatest of care looking after Cleo and Buddie as not only did they return home in tip top condition with glossy groomed coats, bright eyes and VERY waggy tails but when chatting to Carol and John I could tell they already knew my dogs’ personalities/quirks etc very well !
John sends hilarious, daily texts re their wellbeing and their adventures which make me laugh out loud.
I am very happy to send Bud and Clee again to “Frisby Towers “ this October (as booked already ) and no doubt many times in the near future.
I feel that you have struck gold with John and Carol as carers. I’m already thinking of them as a Nan and Grandad for my doggies!! Unfortunately they seem to be doing the job so well that they are booked up for many dates already!!!
Thanks to you for recommending them, they are doing a wonderful job for your company.
We had a lovely holiday and Nina sent us regular updates throughout the two weeks. Pixie was so happy and content when we collected her. PetStay is definitely the best way of caring for pets when on holiday. We could not have wished for a better carer than Nina.
I was tweeting too on holiday saying what a wonderful time Pixie was having and mentioning PetStay (Pixie has nearly 500 followers)
We were so pleased that you found Caroline for Ida. She is absolutely ideal. I think Ida was spoilt rotten. When we dropped her off she rushed into the house as if she owned the place and shot straight into the garden without even saying goodbye. We were a bit miffed but very reassured that Ida felt at home. She’d obviously been very well looked after and Caroline said she’d love to have her again.
We haven’t planned any holidays without Ida at the moment. We’re going to the boat at the weekend but Ida is coming with us. So are the grandchildren. (do you have any carers who take children?)
I don’t know if Caroline took any photos of Ida enjoying herself but we could stick a photo that we already have on your site.
If we do need someone to look after Ida again we will definitely use Petstay.
Once again Briea was extremely well looked after by Linda & Ron, you can see that she feels very much at home as soon as she gets there ! Thanks again.
What George had to say about his most recent PetStay holiday….. ? Thank you for providing such a fab service for my pooch! ?
Pheobe & Gracie
Phoebe and Gracie relaxing with Sandie , this is the first time I have ever left my girls but Sandie kept me up to date, thank you for looking after them so well?
We were very pleased with the care Barney received from Jane, and the photos sent to us were a nice touch. We would definitely use Jane again.
Stitch is relaxing at home following another visit to his super carer Maria. He is a happy, contented chappie X
I’m pleased to say that my little dog was well looked after by PetStay carer while I was away. I will happily refer Pet Stay to my friends and family! I will definitely contact them if I have any other holidays booked.
Thank you PetStay!
Home from our hols to sunny Madeira and look who we’ve just collected from his very own holiday home, all bright eyed and bushy tailed!! ? Thank you to George’s carer Peter and his pooch Beth, for looking after our chocolate boy so well. By all accounts, George’s holiday home is so much more fun than his own, given the texts we’ve received during our holiday! Thank you so much to PetStay Leics for providing such a fab service!
Sheba & Daisy
Bought a motorhome because we don’t like leaving the dogs at kennels, but now we have discovered Petstay, and wonderful local carer Stephanie, it means we can go abroad and know that Sheba & Daisy are having a lovely holiday too. Can’t recommend it highly enough.
I just wanted to say how pleased we’ve been with Steph! She is lovely and we knew they were going to be absolutely fine with her which helped us have a more relaxed holiday!
We only tend to have 1 holiday a year, however, I will definitely be in touch in the future and would definitely like to use Steph! Can’t recommend her enough, so thank you so much!
??Thank you PetStay ,Fudge had a holiday with One of your carers and her dog . She did all the naughty things she does at home and was still made to feel very welcome,she was walked and entertained,and even given some chicken when she wouldn’t eat . A fantastic home and environment for her to stay within ,whilst I was away. ??
To be able, with peace of mind and leave Milo our 9 month old Cockerpoo in the safe and loving hands of Chris Osbourne was a huge relief, you could not fault PetStay for care and service.
We now have him home with no negative reactions, unlike being encarserated in a non contact kennel.
Chris Osbourne is the perfect carer for our Milo, thank you all for your care and kindness.
Lulu & Biscuit
Very happy dogs at PetStay made themselves at home enjoying the dog sofa.
Daisy, my Jack Russell, has just had a lovely holiday with carer Yvonne. She seems so at settled with her and I am much more relaxed knowing she has one to one care in a home setting. Yvonne likes to follow Daisy’s routine to the letter! A big thank you to Yvonne from Daisy and me. We hope to see you again soon.
Luna & Wally
This is the first time we have used the petstay service and we will definatly be using it again. Our dogs Luna and Wally stayed with carers Kath and Tony and had a really good time. We were kept upto date daily by texts and were given some pictures to keep of the dogs stay there. Because the service provided is a home from home basis and not kennels, my dogs seemed pleased to go there with their tails wagging when we left them but also was pleased to see us return. Many thanks to Kath and Tony. We would very much recommend them.
Just wanted to thank and let you know we are really happy with Jenny and Brian from Oakham. With our previous Carer Natasha unavailable for our dates we needed your help and you were able to organise a meeting with Jenny and Brian. Oscar had his first overnight stay with them and seems to have been thoroughly spoilt with his routines cared for and fully accommodated for too. He clearly enjoyed his stay as much as Jenny and Brian had caring for him. We are very happy knowing he will be so well cared for the full duration of our planned summer holiday
Hi X just little words but to say a BIG thank you to Kaye who had Frank at short notice and he loved it xxx came home spoiled and so happy xxxx
Also that I have peace of mind knowing carers are so well vetted by petstay X (vetted? Sorry about the pun ) xxx
Thanks Jane, it was very reassuring to leave Coco with such obvious dog lovers and we were pleased that she behaved herself. We will have no reservations about Coco’s stay with Kath and Tony in July
Kath and Tony are the best and truly looked after Mia for me.
Can’t afford any more holidays at the mo as am now officially broke LOL
Will recommend PetStay without hesitation.
This is Lenne he had a wonderful week staying with Lisa. Very well cared for and lots of lovely long walks.
Very pleased with Richard and John. And so happy they enjoyed having Lily. We will definitely use PetStay again, and would hope that when we do we can have Richard and John again. It was lovely knowing she was happy and safe with them.
Thanks Jane, Louie was well looked after, as ever. Jane (L) was very helpful. Had great peace of mind knowing Louie is happy and well cared for means we could rest and relax with no worries for his well being.
Many thanks for excellent service.
Izzy & Oscar
Just a quick email to let you know how happy we are with the care that Yvonne provided for our dogs during our recent holiday. Knowing that they are completely settled while we were away really puts our mind at rest. We have just picked them up and they are well and very happy.
We are away again in soon and would like to book Yvonne again please.
Briea was absolutely fine with Linda and Ron last week, I think she was thoroughly spoilt !! Thanks for setting us up with them I am more than happy with leaving Briea in their care, Photo is of Briea with her own family, not with Linda & Ron.
Bonnie had a good stay with Kath & Tony and I think from what Kath said that she was 90% well behaved?? only problem was that she cried at night? mostly due to the fact that she was in a strange environment to be honest…..but Kath very kindly let Bonnie sleep upstairs in their room and she slept great. She’s so used to company I think she was just a bit scared in her own!
Anyway Kath was brilliant and I have no hesitation in sending Bonnie to her again although I have no plans at the moment!
Thanks again for your help….you provide a brilliant service that I couldn’t do without. ?
A photo of Millie relaxing, we do feel we have been very lucky in finding Sandie and Paul. We can relax and make the most of our break knowing that Millie is loved by them and their family.
Thank you all
Dolly & Ada
Couldn’t have been happier with how Natasha looks aft Dolly and Ada, stops you from worrying when you are away on holiday. I attach some photos she sent us while away, they really help to show you how relaxed and happy they were.
Ivor and Janet
Poppy enjoyed her weekend with pet stay carers John and Carol at Frisby Towers. Thank you
Thank you so much John and Carol at Frisby towers X Frank had another great week you you both X he was reluctant
to get in my car when I picked him up X thank you so very much
We enjoyed our holiday as much as K.C. did with his excellent carers at Frisby Towers.
Looking forward to the Easter break now.
David & Jean
Can’t thank Carol and John enough X Frank went to their home for last week X individual treatment cheaper than kennels X when I picked him up gave me these photos X brill X
I just want to say a big thank you to you for arranging Barney’s stay with Peter again so that we can go away on holiday. Barney was very keen to see Peter when we knocked on his front door; he obviously has a good time too. Thank you to Peter for his excellent care of Barney and reassuring texts to us.
Lia & Maia
We really wanted to thank Jane at PetStay, and Jane and Maria who looked after our girls Lia and Maia this Christmas. As you can see in the picture they really had a blast, and we had great peace of mind knowing that they were so well looked after.
It is the 3rd time we have used PetStay Leics and all of the carers have been outstanding. Thank you Jane for organising our girls stays and taking care of them!
I just want to say a big thank you to you and your organisation for setting up Ellie’s stay with Louise over Christmas. Louise was absolutely wonderful with Ellie, and allowed me to have a stress free holiday with my family, which I thoroughly enjoyed. Ellie had been a bit poorly in the run up to Christmas, but was well when I left her, and thanks to Louise’s caring handling, was well when she came home. Louise kept me in touch by text and I think I have made a new friend for life.
Thank you so much for all the arrangements.
Hi Jane, Thanks so much for being so unfailingly patient and helpful as we searched for the right place and carer, much appreciated.
We had a lovely cruise thank you. Louie had a wonderful time on his holiday with Jane too! So happy with the service, great to be able go off without having to be anxious about our “baby”! Jane was really kind and helpful, she also thoughtfully sent us some photos and updates on Louie which was just great.
Will certainly recommend and book again.
Rosie has until now has always stayed with family, but this time we couldn’t arrange this. We were not keen on the idea of kennels and were starting to think we wouldn’t get a holiday this year. We received a flyer for PetStay and Jane from PetStay was a great help finding us a suitable family for Rosie to stay with.
After visiting the family, Rosie was booked in immediately for her stay. She went in September and seemed to have a marvellous time with lots of walks and chances to play with the family dog, Bella. When we picked her up it was clear she would happily return, in fact I am sure she would have quite happily stayed for longer.
We would have no concerns using PetStay again. What a marvellous idea and great relief for pet owners like us. Many thanks
Tracey & Rosie, Leicester
Thanks for your email. We think Mabel must have has a lovely time as she didn’t give us the usual ‘cold shoulder’ treatment when we came home! I have emailed Maria to say thank you and also to say we would certainly recommend her and the Petstay service so I will indeed let all our dog owning friends know how impressed we were.
Sorry your questionnaire doesn’t lend itself to the iPad but rest assured we couldn’t fault any aspect of the process from start to finish – we would certainly use PetStay, and hopefully Maria, again
Simone & Jon, Leicester
Polo, Rosie & Lola
First, thank you for arranging for Polo, Rosie and Lola to stay with Jacqui and John.
They were very well loved and looked after and clearly enjoyed their holiday. Jacqui and John were brilliant – they kept me updated on their holiday exploits and activities and went out of their way to make their home a `home-from-home` for my dogs. It was such a comfort to be able to go away and enjoy our holiday knowing the dogs were being very well cared for.
Karen Jewell, Leicester
PetStay was an ideal solution for me and my family when we wanted to go on holiday. We would never kennel our lovely golden retriever so having him stay local with the lovely Jackie and John in their home was just great for us and Benson.
They looked after him really well. You could say above and beyond!
Jan Pepper, Leicester
What a wonderful service we have found in PetStay, having 2 very active Cocker Spaniels we need a very special home. PetStay offered a great service where we met out potential carer before we had to pay the deposit. Since finding PetStay we can go on our weekends away and holidays knowing that our dogs are in very safe, caring loving hands, either with Maria and her family or with John & Jacqui. Looking forward to our next break already.
Dolly & Ada
A picture is worth a thousand words….!!! Our two Yorkies, Dolly and Ada were so relaxed you would have thought they were at home. Thanks to Natasha for making our short holiday so enjoyable because we knew they were totally at home. Looking forward to our next break later this year. We are also looking for a longer holiday next year. So pleased we have found PetStay and Natasha.
IJ & Dolly & Ada , Leicester
How wonderful to go on holiday and not have to worry about my Suki. She was stopping with Yvonne and was really looked after. She came bouncing to the door when I collected her as if to say thanks for my holiday how was yours. Yes I will always use Petstay and if Yvonne is free Suki will go to her and have a great holiday.
When we arrived at Maria’s I could hear Stitch’s happy bark saying friends were at the door. When we walked in he looked so happy and full of life, his tail was wagging and he was telling us all about it.
Maria did an excellent job of looking after him, a real home from home. He has even put a little weight on which he had lost following the death of his sister Lilo. I cannot praise Maria enough, we have already booked her again for later on this year and next year and I know Stitch will be very happy to stay with Maria and her family
Sophie & Bonnie
Here is a picture of Sophie happy and relaxed with her new play mate Bonnie, whilst on her recent holiday with her holiday Mum Jane. This is Sophie’s 3rd visit to PetStay and already has another 3 visits booked.
We booked our dog into the Leicester branch of Petstay. After many years of taking holidays that could accommodate the various dogs we have owned we have had to use kennels twice, reluctantly, although kennels may be suitable for some dogs and provide a good service, our dogs were used to a quiet home and not suited to kennels at all, unfortunately the last occasion my dog also had a bad reaction to the required kennel cough vaccine so decided I would never use kennels again. Luckily we happen to see an advert for petstay which sounded exactly what we needed, the system is set up very well and the all necessary arrangements are in place. We have had 1 holiday so far and have another booked for later this year, we had a relaxing holiday without the worry, knowing our dog is being looked after on a one to one basis in a home environment, the carers are experienced in looking after dogs and we know they gave him a lot of attention, we would highly recommend this type of service and Petstay looked to be the best we could find.
We had a very good weekend and think Ralph had the best of care from Fiona and her family, they went out of their way to make sure Ralph was happy and comfortable. I would certainly recommend her and Petstay to my doggy friends and would definitely consider using your services if we go away in the future.
KH & Ralph,
We would like to say a big thank you to Sandie & her lovely family for looking after Alfie for a few days so we could enjoy our break, He was very well looked after & made himself at home, we would definitely use petstay again & have already recommended them to our friends, this was the first time we had left Alfie & our minds were put at rest by Sandie with text messages while away, A job very well done… Thank You
Debbie, Jeff & Remy,
The lady is a credit to your service. Very thorough introduction. Xena and I were completely at ease, with the kind, gentle manner in which she explained everything. Kennels will surely be a thing of the past with carers like Maria.
It was her leaflet drop in my area that brought us together.
GE & Xena
Thanks for getting in touch – I’ve been meaning to contact you to give you some feedback on our fantastic first experience of petstay! Pam and Clive were absolutely fabulous with cooper and we are thrilled that he got on so well on his first experience of being away from home. We’ve noticed he seems very calm (and a little bit better behaved!) since returning. It’s been excellent therapy having other dogs around him and he was clearly very happy there. Cooper has been going to doggy day care nearby and they also allow overnight stays so we may well combine stays with Petstay (hopefully with pam and Clive again) and the doggy day care dependent on availability.
Cooper & AE, January 2015
We were very glad to have found ‘Petstay’. Jane found us the perfect couple to look after Beau. We went on holiday knowing that she was going to be well looked after and received regular updates to reassure us. John and Carol are an extraordinarily kind dog loving couple, Beau didn’t appear to have missed us at all in her ‘home from home’. They didn’t even mind about the lawn!!
Bernard & Pat Taylor, February 2015
I am really looking forward to my next holiday with Yvonne and Eddy, I had such a great time playing and going for long walks with Yvonne. It was cold this last time but when I go next it will be the summer time so ideal weather for lots of fun. My family were not worried at all because they knew I would be looked after by my holiday family. My family could contact Yvonne to see how I was getting on, but of course there was no need to bother as I was fine. Come on pet owners if you love your pets as I am loved let them stay at Petstay and give them a holiday too… Woof Woof Love Suki.
I am absolutely delighted with the service I have received from PetStay. It was such a weight off my mind, after we had met Peter and his pooch Beth, and we felt certain he was absolutely the right person to look after George for a couple of nights. It appears George had an absolutely whale of a time with Peter, who also assured that he would happily look after George again, so phew, a big sigh of relief!
I cannot thank you enough for providing this service in Leicestershire, and whilst we currently have no plans of holidaying this year without George, we will definitely be back in touch should we need you.
I haven’t answered your questionnaire at the end of the email, but you can be assured it is a resounding ‘High’ for all the questions!
Thank goodness we found out about Petstay, We have used your service twice now and have booked in again for another two stays. We are so pleased that we can go away with complete peace of mind that our beloved dog, Elsa, is looked after just as if she was at home (or even better!!)… Thank you so much
Healther and Neal
Raffles & Jarvis
When the whole family decided on a week’s holiday in France together, the only problem was what to do with Raffles, an 11 year old Cavalier, who had never spent a night away from us and Jarvis, who as an ex rescue dog, we did not want to put in kennels. When we heard about Petstay, it seemed the perfect solution and Peter and Ruth provided a real home from home for them. We and the dogs had the opportunity to meet Peter and Ruth before their actual stay; we had regular updates on how they were whilst we were away, (they were of course fine) and when we went to pick them up they were totally at ease in Peter and Ruth’s home. What more can you ask, now we have discovered Petstay we won’t worry about leaving them again
Tricia, Liz, Raffles & Jarvis
Thank you for arranging the meeting with Fiona and her family, I came away from the meeting feeling much more relaxed about leaving Ralph for the first time, knowing he will be in a happy family environment with friendly doggy people.
KH & Ralph, February 2015
I found PetStay on the internet, Jane got in touch with me really quickly and found a carer for my dog Bella. The service from Jane was really lovely and seemed very professional in finding someone that suitable for Bella.
Krys Cooper October 2014
I am afraid it is beyond my competence to work out how to complete the questions below, but Millie appears to have been well looked after and all arrangements went smoothly. I am happy with the service and will consider using Natasha again.
Sue October 2014
Meet Our Carers
As well as receiving great reviews from my customers, my ever growing, team of wonderful carers like to provide feedback and comments. They all receive great pleasure in providing An Alternative to Kennels. Below is just a few of the comments that I have received.
If you love dogs would offer a ‘home from home’ for adorable guests, then please contact me on 01530 542 142 or email firstname.lastname@example.org
“Hello I am Caroline and I have been a PetStay carer since May 2016.
This is a picture of me with my lovely Charlie (plus friend) whom we sadly lost earlier this year.
My husband and I are dog lovers and we have always taken care to ensure our dogs are well looked after in a home environment when we are away. I know how important this is to give the owner peace of mind and I am delighted to be able to offer this service.
Having quite recently joined PetStay we have already had a selection of great dogs to stay and are looking forward to caring for more dogs in the future.”
Hi. I’m Maria and I have been a PetStay carer since January 2015.
I started after seeing Jane’s ad in a local freebie and after several years of my daughters asking for a dog for Christmas. PetStay has allowed our family to meet so many different breeds and wonderful characters without the commitment of owning our own dog whilst providing a perfect home from home so owners can put their own feet up in the knowledge that their dog will be treated like a member of our family.
I take pride in customising dog’s personal needs including walks for as long or short as they like over farmer’s fields, through streams, over, under or through styles or simply round roads or the local pond.
All dogs are fed using their own bowls and more importantly their own regular food whether that’s dry, wet, cooked or raw. They sleep where they will feel comfortable and receive extra reassurance should they feel nervous for the first, second or subsequent nights.
I have a large garden for lots of play and occasionally a bit of rough and tumble!
On medication? Not a problem. I have administered eye drops and tablets as instructed to keep dogs in tip top condition.
Anything I don’t like about bring a carer. Home time and an empty house ?
I am retired, and passionate about dogs I have had them all my life. Since losing my last one due to circumstances it wasn’t possible to have another one. I joined Petstay this year and have had wonderful doggy guests. I thoroughly enjoy the company, walks and playtime and everything that comes with being a Petstay carer. I am 2 minutes from doggy friendly meadows and fields. I have a home from home environment, a safe and friendly place for owners to leave their loved ones. This is Milo one of my guests who is an absolute treasure.
It’s a good experience meeting the owners and their pets together beforehand it gives an insight into their pets life at home, and Jane is so supportive with everything.
I love being a PetStay carer as it’s wonderful to spend time with a variety of dog breeds and getting to know their personalities. I feel it’s important for our customers to know their ‘babies’ are being looked after in a home from home environment so they (customers and their babies alike) feel happy and relaxed! My own dog, Belle loves having some playmates too!!!
How it Works
News Update PetStay Leicestershire & Rutland:
Here at the PetStay Leicestershire & Rutland Branch have been celebrating again, this time it is our 5th Anniversary, and what an enjoyable 5 years this has been, it was great to fulfil my love of animals and organise my own work. Providing a comfortable living whilst working flexible hours. Allowing me to manage my social life and holidays far more easily than when I worked in my previous office-based job.
The business has grown nicely over the last 5 years and am now looking to grow the business even further, ensuring dogs are cared for in a loving home-from-home environment that is exclusive to them, so I am constantly recruiting more carers – have a look at https://www.petstay.net/find-your-local-branch/petsitting-leicester/#1483862446813-5b690c26-9840 for more information or call 01530 542 142
PetStay Leicestershire & Rutland hits silver!
Thanks to our amazing customers, PetStay Leicestershire has received a silver badge for gaining over fifty 5-star reviews on The Good Vet and Pet Guide.
You can read some of the fantastic reviews on the site, or visit our reviews page to find out what our customers think of our home boarding dog sitting service.
To find out more or to arrange a visit to one of our carers in the Leicester area, please get in touch using the details below.
Tel: 01530 542142
Mobile: 07825 325583
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Leicestershire & Rutland’s office address is 25 Church Hill, Swannington, Leicestershire, LE67 8QB. For the purposes of data protection PetStay is a data controller ZA152727.
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email email@example.com or by post at PetStay, 25 Church Hill, Swannington, Leicestershire, LE67 8QB Alternatively, you can telephone us on 01530 542142.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to firstname.lastname@example.org .
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email email@example.com .
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.