PetStay Cambridge, Huntingdon & Royston
☎ – 07436 183845
E – alicemac@petstay.net
Hello, my name is Alice or Ali, I don’t mind either and I am the owner of PetStay Cambridge, Huntingdon, and Royston. I live in St Neots, Cambridgeshire with my partner and our four children. So, life is busy, just how I like it. I have had dogs my whole adult life and love the joy they bring, that is why a couple of years ago I decided to become a dog walker. However, I saw my customers struggling to find people to look after their much-loved pets while they were away, so I decided to set up PetStay Cambridge, Huntingdon and Royston.
I understand the love that owners have for their dogs and from experience, I know that owners do not want to leave their furry family members in a kennel. This is why I was excited to take up the opportunity to run the PetStay Cambridge, Huntington, and Royston Branch – to offer bespoke home boarding for family dogs.
Why Choose PetStay Cambridge, Huntingdon, and Royston?
PetStay Cambridge, Huntingdon, and Royston offers a “home from home” whether you are planning a trip for business, a weekend break, or a fortnight get-away. The benefits of home boarding are being able to tailor make your dog’s “holiday” with PetStay. This means, we are able to follow the routines you already have in place at your own home, be that sleeping, feeding, exercise or companionship. Staying in a home environment means your dog will get lots of love and attention from a carer who will treat your dog as their own and that’s important, to you and to them!
My Host Families
I have handpicked my host families ensuring I only employ the absolute best. All carers are experienced dog owners and most importantly – love dogs! A meeting will be set up so you and your dog(s) can meet their carer and see their holiday home beforehand. Safety is very important to us, so we never mix dogs from different families, and we keep all dogs on leashes whilst walking in public places. Finally, all hosts are fully insured and regularly inspected by myself to make sure they meet the stringent criteria required for the license by the local authority.
How it Works
I take great care in getting to know you and your dog before they home board with PetStay and take full details of your dog so that I can find the perfect carer for him or her. I will guide you through the booking process and a “holiday list” will be provided of essential items that will need to be packed to make sure your dog(s) have their favourite things with them. So, if you would like to book a holiday with us or find out more about our service, please do get in touch on the numbers or email below. I look forward to hearing from you and providing the absolute best home boarding that Cambridge, Huntingdon, and Royston have to offer.
PetStay Cambridge, Huntingdon, and Royston is great because it offers a home from home experience for your dog while you are away. Your dog will receive the love and attention they get when they are at home with you and their normal routines can continue to be followed. So, if you are going away and need your dog looked after in a loving, home setting then please get in touch.
Contact Details
To find out more or to arrange a visit to one of our carers in the Cambridge, Huntingdon and Royston areas, please get in touch using the details below.
Mobile: 07436 183845
Email: alicemac@petstay.net
We cover Cambridge, Huntingdon, Royston and the surrounding areas
Postcodes:
PE19, PE27-PE29, CB1-CB5, CB10-CB11, CB21-CB25, SG8, SG18-SG19
Are you worried about leaving your dog in kennels? Have you ever considered a dog sitting service in Cambridge?
If you are worried about leaving your dog in kennels and would prefer a more personal touch, then why not consider a dog sitting service in the Cambridge, Huntingdon and Royston areas.
At PetStay Cambridge, Huntingdon & Royston we have many caring and affectionate pet sitters that are insured and have been carefully chosen to provide a better experience than dog kennels for dogs whilst their owners are away on holiday.
The carer will ensure that your dog is treated as part of the family and will be given the same routine that they would obtain at home, making our home dog boarding service in the Cambridge area a far less stressful experience for your dog than kennels.
PetStay have gained an outstanding reputation over many years for providing an excellent dog sitting service and now PetStay Cambridge, Huntingdon & Royston are becoming well known as your local dog sitters in the Cambridge area.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Our Prices* (Please see below)
1 Dog £30.00 a day
2 Dogs £40.00 a day
3 Dogs £50.00 a day
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
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*PetStay Arrangement Fee
Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance. These are 2 separate payments. The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer. For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.
The Arrangement Fee is non-refundable or non- transferable
The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog. The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.
The Dog Carer’s Allowance
The Carer’s Allowance is paid direct to the dog carer when you drop your dog off
Keep Healthy, Become a PetStay Dog Carer!
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Alice for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £17 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Contact Details
To find out more or to arrange a visit to one of our carers in the Cambridge area, please get in touch using the details below.
Mobile: 07436 183845
Email: alicemac@petstay.net
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay Limited, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Cambridge, Huntingdon and Royston office address is 11 Eaton Close, Eaton Ford, St Neots PE19 7DE. For the purposes of data protection PetStay is a data controller (ZA2873526).
What personal data or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
- Suppliers
| Type of Data Held | Length of Time Held | How Data Held | |
|---|---|---|---|
| Customers/Prospective Customers |
|
We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years. We will retain financial records for 6 years, following the end of the current financial year. |
Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA. You can view their privacy policy here. |
| Pet Carer |
|
We will retain information about you for the duration of our relationship with you, then 12-months. | Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets. |
| Job Applicants |
|
We will retain information about you for the duration of the recruitment campaign, then one year. | Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets. |
| Suppliers |
|
We retain financial records for 6 years, following the end of the current financial year. | Data is stored on secure EEA-based servers. |
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- • You can verify the details you have submitted to PetStay by contacting us by email alicemac@petstay.net or by post at PetStay, 11 Eaton Close, Eaton Ford, St Neots, PE19 7DE. Alternatively, you can telephone us on 07436 183845
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to alicemac@petstay.net.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email sarah@petstay.net.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
Emailing us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Contacting us via social media
We use a third-party software provider, Hootesuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Use of Cookies by this website
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
| Cookie | Name | Purpose |
|---|---|---|
| Google Analytics | _ga _gid _gat |
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.