PetStay Cheshire Branch
Hello, I’m Kerry and this is my beautiful best friend Saffi, and we are very excited to be bringing the Cheshire PetStay Branch to you and your 4 legged furry friends.
At only 18 months old Saffi is a little crazy and loves nothing more than making lots of new dog friends but I don’t think anything makes her as happy as curling up on my knee every night where she gets all the cuddles she wants. Up to now I have been fortunate enough to have family look after her when I’ve been away so that she doesn’t miss out on any of those cuddles which she wouldn’t get if my only option was to place her in a kennel.
But here at PetStay we understand that sometimes there may not be family or friends available to look after your best friend and that’s where we come in! Along with our wonderful carers we strive to give your dog all the love, attention and fuss that they are used to in their own home while you give yourself a much-needed holiday!
All of our carers are carefully selected, fully insured and comply with regulations as set out by DEFRA. This ensures that your dog is in a loving, safe environment just as they are when they’re at home. We also understand that every dog has a different personality as well as different needs which is why we have a range of carers which can cater to all of these. Some of our carers do also have a dog of their own who love to share their home and make new friends but rest assured we never mix any dogs from any other households and so it is exclusive to you and your dog!
How it works
After collecting all your dogs information such as sleeping arrangements, dietary requirements, habits and normal day to day routine I will find you the most suited carer. I will then arrange a no obligation meeting where you and your dog can meet the carer in their home and you can see where your dog will spend their holiday. If everybody is happy I will then guide you through the easy booking process and give you a list of holiday essentials to pack for your dog’s stay.
Become a carer
If you would like to part of our amazing team of carers then please don’t hesitate to get in contact with me. Our main criteria is to be home most of the day, a secure garden, no children under 7 and the most important thing to have a genuine love for dogs and wanting to give them a great holiday while their owners are away.
So, if you are going away and need a holiday home for your dog, or, if you would like to find out about becoming a carer and joining our Cheshire team, please get in touch.
I very much look forward to hearing from you.
Kerry, PetStay Cheshire.
To find out more or to arrange a visit to one of our carers in the Cheshire area, please get in touch using the details below.
Telephone: 01606 277038
Licensed by Warrington Council: Number HB38
Licensed by Cheshire East Council: Number CE/HB141/310719
We cover the WA & CW postcode areas including:
WA4, WA6, WA7 & WA13 to WA16: Altrincham, Hale, Frodsham, Bowden, Timperley, Lymm, Knutsford, Mobberley, Runcorn and parts of Warrington area
CW1 TO CW12: Crewe, Northwich, Middlewich, Nantwich, Tarporley, Winsford, Sandbach & Congleton.
Are you worried about leaving your dog in kennels? Have you ever considered a home boarding service in the Cheshire area?
At PetStay Cheshire, we’ve carefully selected many caring and affectionate people who will care for your dog while you’re away on holiday. Our dog sitters are happy to provide a far better experience for your dogs than kennels because we provide a home from home environment, a real alternative to kennels.
PetStay Cheshire is licensed and insured to care for your pet while you are away.
Here at PetStay Cheshire we offer an outstanding dog sitting service to families who would prefer to have the peace of mind that their dogs are happy and settled in a loving environment whilst they are away on holiday.
We will pair your dog with a suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.
Since 2005 PetStay have gained an excellent reputation for providing a dog home boarding service second to none, far removed from the experience of traditional dog boarding kennels. PetStay Cheshire are now becoming known as your local dog sitters.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Our Prices* (Please see below)
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
*PetStay Arrangement Fee
Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance. These are 2 separate payments. The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer. For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.
The Arrangement Fee is non-refundable or non- transferable
The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog. The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.
The Dog Carer’s Allowance
The Carer’s Allowance is paid direct to the dog carer when you drop your dog off
Dog Caring With PetStay
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
If you like the sound of joining PetStay as a dog carer, get in touch today or apply online!
Please call Kerry for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £13 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Very helpful in helping us find a dog sitter at short notice for the busy holiday season. We received the relevant information and were helped to contact Jeanette. Jeanette was very professional and made us feel reassured about leaving our dog with her. We received regular photo updates too. We would definitely use PetStay and Jeanette again.
We found ourselves with a last minute problem finding care for our dogs. PetStay were excellent in finding us a great carer and everything was very professional and well organised. Our dogs were really well looked after and the carer sent us photos on a regular basis showing them going through their daily routine. Really pleased with PetStay.
First time I had left Buddy with anyone other than my son. I had concerns before he went as he can be a fussy dog but I don’t know why I was so worried. Kath & Keith from Cheshire Petstay were brilliant. They treated him like their own dog and kept me informed with photos & texts thru my holiday to put my mind at rest. Definitely use them again. Buddy loved his holiday and came home a happy well looked after dog.
Our 10 year old Border Terrier stayed with Kath and Keith for two weeks in August. It was the second time he’s stayed with them and he settled in really well. It was lovely getting updates from Kath and it was great not have to worry about him while we were away.
Kath and Keith looked after him like he was their own dog and seemed really happy with them.
I’ve used Petstay (Cheshire) several times now and Jane has always been really helpful. I will be using them again and I would definitely recommend.
My elderly Staffy went to stay with Kath and Keith of Warrington. I was very worried about leaving her. However these worries were soon brushed aside when I met K+K before Bella went to stay with them. They are a very nice couple and Bella showed no signs of stress either when I was away or when I got back. She is already booked back in for September 🙂 I would recommend them 100%.
Our cockerpoo Thomas is young and full of the joys of spring and has stayed overnight in Cheshire with Kath and Keith twice now and each time he has loved being with them. They are a fantastic couple and look after him so well. They play with him, give him plenty of exercise and cuddles which he loves. Thomas is now booked in with them in June and September and I would recommend this couple to my friends and family without hesitation, we are so happy and relieved to know our little boy is so well looked after by Kath and Keith.
We had a lovely time, Ann has been wonderful, she kept us up to date with messages and photos of Honey.
We were very pleased with the service from start to finish. It allowed us to fully relax whilst on our holiday for the first time as we knew she was in excellent hands.
Many thanks and I look forward to booking with you again very soon.
Basil, our border terrier, stayed with a lovely family courtesy of PetStay Cheshire for a week over Christmas whilst we were on holiday. Everything worked out really well and we had peace of mind.
My Westie Bertie was cared for by a lovely couple, Kath and Keith as if he was their own dog. He was happy and well looked after. He settled in easily and was spoiled with lots of care and attention, he was given plenty of walks and love. Thank you for making it so easy to go away without worrying about my beloved pet.
Thank you for getting in touch. I had a great holiday but Ann made it more special by keeping in touch so I knew foxy was safe and happy.
I have messaged Ann a few times since being back as she misses foxy and he misses her. Big thank you to her as I knew he was safe and being well cared for.
I have recommended you to another lady today at the park so you should have at least a few more people coming your way.
Thanks for all you help making me feel better whilst leaving my little man whilst away and a great big thank you to Ann, such a lovely lady.
“What a wonderful service you offer. David and Sue totally understood Jack’s complexities (hating postmen etc). He had a wonderful holiday, as did we.
A huge thank you for arranging this. We will definitely give you a call for future dog care.”
Having planned a holiday at fairly short notice in August our usual dog sitters were unavailable, and other options limited. What was impressive here was that Jane from PetStay took special care to find someone and somewhere suitable despite the limited options, and ring fenced a new sitter for us. Excellent communications. The sitter Sue was also first class and would be very happy to have the dog back again for a night or a week anytime! The holiday was quite good too…
Stevie our border terrier went to stay with Stephanie and Chris for a week. This was the first time he had stayed with anyone other than family but we went visit them twice before he was due to stay which really put our mind at rest. Jane at petstay was great at finding the perfect carers for him as he isn’t great with other dogs.
Stephanie and Chris were so welcoming and clearly loved dogs. We went away with peace of mind that he was being well looked after. They treated him as part of the family and sent us updates throughout the week which was lovely to see. They also took him on a day out with them.
I would highly recommend Petstay and would definitely use them again.
Becky & Mark
“Petstay have been a great way of having my dog well looked after when I have had to go away either on holiday or for work. Jane Kelly, who runs the Cheshire branch is very helpful and has a knack of helping to find the right family. Pippin, my black mini Schnauzer has been very happy going to his home-away-from-home where he is well cared for and has a wonderful time playing with the carers own dogs. I can recommend it and I think it is much better than kennels”
Very happy with the organisation and arrangements made for Jasper’s holiday. Steve and Lindsey are absolutely lovely people, and Jasper really took to them. We enjoyed receiving photos of his stay keeping us updated, and they seemed to enjoy having him, taking him on days out to the seaside.
Jane at PetStay was very efficient in finding us the perfect carers for our dog (Maisie). Payment was straightforward. Carers were excellent. Maisie was welcomed into their home and it was lovely to receive updates about how she was doing during our holiday. I will certainly use the same carers in the future!
We left Maisie with Janet and Michael (our appointed Petstay provider) in Manchester for a three week holiday. Our dog is quite a live wire, very stubborn and also likes to escape. Our minders put us immediately at rest with a good secure garden and great enthusiasm/understanding for tackling a stubborn Westie. Whilst away we received regular pictures and videos which were greatly appreciated and enhanced our holiday knowing everything was ok. We would not hesitate to book through PetStay in the future and would definitely want Janet and Michael if they were available. Thank You.
We used Petstay to look after our border terrier, Gizmo. He stayed with John and Marjorie and they looked after him wonderfully. He had a great time and we were reassured that he was getting on fine as they sent us texts and photos. That meant we could relax and enjoy our holiday too. Great service – would definitely use again.
We have never left our dog billy with anyone except family, as I was getting married this wasn’t an option. We had an initial meeting with Janet who put us at ease. On the day she kept us updated with pictures etc. Would definitely recommend
We always feel guilty leaving our special guy behind when we go away but now we have found PetStay it is more like a holiday for Boog too!! Janet and Mike treat him so well I think he actually wished we went away more! They look after him so well and we are no longer stressed about Boog not settling when he is there as he makes himself at home. I can’t speak highly enough about this service and will continue to use as much as possible :).
Jane and Joanne were really helpful when we were looking for someone to look after Tinker for us. We needed someone who would take care of him like their own because of his medical problems and we found that in Joanne. She couldn’t have done more for him when we were half way around the world and went above and beyond to look after him. We can’t thank her enough and Tink is looking forward to his next stay in February
Trev & Daisy
My pups stayed with Jo from Petstay Cheshire for a week in September and I couldn’t be happier. I left full instructions which were followed to the letter and I really liked the fact that I got daily updates on how they were both doing. This put my mind at ease and meant I could relax and enjoy my holiday. We’ve already booked 3 more dates in 2017.
Ruby had a lovely time with Marjorie and John. They are a lovely couple and looked after Ruby very well. They even sent us photos and email updates during our holiday. We would definitely recommend them to our friends and would like for them to mind Ruby again in future 🙂
Thanks again for finding such a lovely couple for us.
A big thank you to Jane from PetStay for finding Charlie a perfect home to stay in with Joanne. She made Charlie feel comfortable and at home, and emailed us pictures every few days of him. Would highly recommend PetStay and Joanne with her lovely caring nature. Many thanks.
I cannot speak highly enough of this service, we contacted Jane who found us the perfect family to take in our Golden Retriever Chester. Chester means the world to us and we were really worried about leaving him, but meeting Jo and Andy completely put us at ease. They took Chester in and loved him like he was part of their own family, updated us regularly by text and even created a photo album of his adventures whilst we were away.
Amazing service would highly recommend!
Amber & Daisy
My dogs Amber and Daisy had only ever been cared for by family, and Janet stepped into that role.
Very friendly and open when I took the dogs to meet her. Totally professional but adaptable approach.
I expected the dogs to sleep in the kitchen, but when Janet found out they normally sleep in our bedroom, she assured me that they would sleep with her. I even got pictures of them spread out on the bed, something they don’t even think of doing at home!!!
The weather was very hot and humid during their stay, and both dogs suffered upset tummies, but Janet and Michael both went out of their way to keep me informed and were willing to take on board any suggestions. I am certain my dogs were well cared for and along with my holiday photos, I have several of my dogs enjoying themselves as Janet and Michael both sent pictures throughout the entire weeks stay. I would like to thank them both very much for taking a weight off my mind and caring for my dogs so well.
Jane at PetStay really helped us find a great couple to look after our dog for a long weekend.
We met the couple before agreeing and were very happy and comfortable leaving our dog with them.
They sent us photos whilst we were away and were very accommodating.
Would definitely use the service again.
My dog went to stay with a PetStay carer for a week, and I was quite particular as he is a rescue. He couldn’t have been looked after better. We had a trial night initially to check that all went well, and even though I was still nervous leaving him for a whole week I knew he would be well looked after. I couldn’t have placed him in a more caring environment and I will be using the services again. I used the services in Cheshire.
Just a quick note to say thanks for finding Brian & Kay, they were perfect for Snoopy. They absolutely loved him and he was very very happy when I picked him up. I told them now I’ve found them they aren’t allowed to give up dog sitting!
Thank you for finding Jo & Andy to look after Esther, it was great that following my initial enquiry you found a match so quickly. You responded quickly to all my concerns and the whole administration process was painless! Jo and Andy are such lovely kind and considerate people. Esther was a little overwhelmed when we dropped her off but by the time I had driven home she had sent me an email reassuring me that all was ok. They quickly got the measure Esther and were really kind in accommodating her little ways plus the photos were so welcomed. I couldn’t fault the service thank you once again.
Jane at PetStay Cheshire went to lots of trouble to ensure we got the right sitters for our small dog Tara. And we’d like to thank Drew and Hayley for looking after her while we were away. She came back a very happy dog – and judging by the pics they sent she had a great time without us. I found the service reliable, efficient and easy to use and good value. We will definitely use again.
Very professional level of service, PetStay worked hard to find a suitable carer for my dog as she is not great with other dogs. The lady my dog was placed with was wonderful – made sure she knew what my dog liked/didn’t like and kept me regularly updated on her ‘progress’. When we came back from holiday my dog was calm and content – not at all stressed as she often is after a kennel stay.
The PetStay Service is great. The confidence you get from leaving your dog in a home away from home; with people who you know are going to give her the affection that she gets everyday from you, makes going away so much easier and stress free. Can’t recommend the service enough. Thanks All.
Richard & Diana, Sale
We were very happy with the quality of service, it was straight forward to make the booking and helpful too. A little on the expensive side compared to offers and charge a full fee on drop offs and collections days, although we came to some arrangement for these days. The sitter was amazing and more than happy for our little dog Bleu to have a home from home experience. We received text messages regarding Bleu’s stay which we found very reassuring.
Would highly recommend.
Janet and Michael took excellent care of my Cocker Spaniel Charlie for the duration of my three week holiday. I felt extremely at ease with the level of care my dog was receiving with regular photo and video updates of his stay. He came home very happy which reassures me he enjoyed his stay.
The outstanding care provided would be one I would recommend to anyone seeking reliable care for your dog.
Thank you Janet and Michael!
It was our first time using PetStay, we were really happy with the service. Shadow had never stayed with anyone other than our parents before we used PetStay. We were so happy with Drew and Hayley looking after him they were the perfect match. It was lovely to get lots of photos and videos whilst we were away. We will be returning for our next holiday.
I can’t thank the PetStay Co-ordinator Jane Kelly enough for what she did, at the very last minute, she found us such a lovely couple to look after our spoilt Cockapoo Max! Brian and Kay were so welcoming and let Max into their home/garden as if he had always lived there! They took him for walks at a local lake and he made friends with the dog next door! I will certainly use this service again!
We had never left our dog Bruce before and the PetStay Service allowed us to enjoy a family holiday abroad. Jane matched us with Drew and Hayley who made us and Bruce feel at ease and welcome in their home and garden. He had good walks in the nearby woods and they kept in touch with us. I can highly recommend them and would use the service again , thank you.
I met Caroline and Trevor before we decided to definitely use the service. They were both great and took to our boy straight away. We were totally happy for Bubba to stay with them. Bubba stayed with Caroline and Trevor for 11 days. He had a ball and he even was even a little subdued on the way home. We were updated daily and shown Photographs and videos of how he was doing.
He had obviously been very well cared for and we would definitely use Caroline and Trevor again.
Thank you Jane, Caroline, Trevor and all at PetStay, for your great, easy and very friendly service. I can not recommend the service highly enough and I look forward to piece of mind when I next use PetStay.
Thank you so much for a worry free holiday.
Our dog minder let us down and we contacted pet stay at short notice. Jane was more than helpful and within hours had found carers for us, whilst making sure our dogs needs were met. Christine was great. Our parson russell can be a handful but she gave him lots of walks, ball time and cuddles. She sent us some pics and kept us updated over the weekend. It looked like Alfie had a whale of a time. We will definitely use pet stay and Christine again.
Janet and Michael took on my Frenchie who does have behavioural problems, they were so good sending fantastic photos off him out and pics off him in the house playing his usual games. It was so nice to see my dog being so well looked after and taken on interesting new walks When Michael dropped him off my Frenchie went to go back out with him as he wanted to go back with him (and we were so worried he have problems without us) Great contact and stories about our dog and even helped bring him back to us as an unforeseen circumstances meant I could not drive I would highly recommend them a great couple who really do let the dogs have an enjoyable stay I will be using them again.
I have used PetStay 3 times for my dog Fern and the service has always been amazing. They have always managed to match my needs up with a carer in the desired area (sometimes at short notice) and the whole system has run smoothly and efficiently. All the carers I have met have been lovely, so friendly and accommodating, I don’t think Fern wanted to come home at the end of her stay she was so well cared for! The most recent stay they even sent me photos of her while I was away so I could see how happy and settled she was. I can’t praise PetStay or their carers enough, they offer a great service and peace of mind that your pet is in the best possible hands while you are away.
Very happy with Petty! Hugo had fantastic time staying with Jenny and her family, and it was great to be able to find somebody to take on a 5 month old puppy at short notice!
It was a great relief for us to find Jane from Pet Stay. Our over pampered greyhound needed someone who would look after him with the care and love that he gets at home. At last we have found that person and the bonus of being the only dog taken in at one time is perfect. Knowing that he gets two walks a day and lots of attention ensures that we can relax knowing that he really is being well looked after.
Ian & Peggy, Knutsford
A wonderful service provided… Jane was extremely helpful and professional which left no doubt that Buddy was being cared for in the best possible way. Buddy’s carer Janet is equally as professional and extremely conscientious which led Buddy to have a great stay. A real home from home. I particularly loved, as did my children, the photos Janet sent show how happy buddy was whilst staying with her. I highly recommend the Petstay.
Kevin & Hank
“What a fantastic service. Kevin and Hank had a lovely weekend with really nice people and I could enjoy my holiday with no worries and regular photos of how they were doing”
“The process of finding a new dog sitter was really smooth. I was really pleased with the new dog minder and would definitely recommend PetStay Cheshire. Our greyhound was well looked after and we will be using them again.”
“ We have used PetStay twice now for our little border terrier Ralph, and can only recommend the service offered! This most recent occasion was when we had a sudden family bereavement and had to go overseas with no one to look after Ralph on short notice.
After a quick call to Jane at PetStay, a introductory meeting with a potential carer (who was only 15 mins away from our home) was set up. Jane at PetStay listened to our requirements and set to place Ralph with a family who best matched Ralph’s usual needs and personality.
Ralph’s carer was Janet based in the local area. After an introductory meeting we knew Ralph would settle in straight away, he immediately curdled up by her feet and feel asleep! Janet asked about Ralph’s usual routine (from when he wakes up, goes to bed, feeding times, how often and how long he went on walks etc) so that she could ensure Ralph is fully looked after! Janet also sent us messages and photos of their adventures together to keep us updated whilst we were away which was great, and we could tell Ralph was being spoilt rotten!
If anyone is ever in doubt, just give PetStay a quick call and they will alleviate any concerns. I know Ralph would always much rather stay with a loving family than be put in kennels)”
Chris, Ruth and Ralph , Cheshire
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Cheshire office address is 62 Alldis Street, Great Moor, Stockport, SK2 7PA. For the purposes of data protection PetStay is a data controller (ZA217048).
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
· Tax details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email email@example.com or by post at PetStay, 62 Alldis Street, Great Moor, Stockport, SK2 7PA. Alternatively, you can telephone us on 01606 277038.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to firstname.lastname@example.org .
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email email@example.com .
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.