PetStay Huddersfield, Halifax, Barnsley & Dewsbury Branch
Welcome to PetStay Huddersfield and Halifax and Barnsley, my name is Lauren and I’m here to help local dog owners find a loving and caring alternative to kennels, whilst they enjoy their much-deserved holidays. Our carers will provide that home from home for your beloved friend and treat your dog like their own.
Having been a carer for many years prior to running my own team at PetStay, I understand the importance of finding the perfect holiday home for your beloved pets and that you need peace of mind that they are in the safest of hands
We are licensed and insured to take care of your dog while you are away. Our experienced carers are very carefully selected, meeting the strict criteria set out by Defra and the local authority, and only the most suitable people will be approved to become PetStay carers.
At PetStay we know from experience that your dog will be happier and more settled in their own daily routine, it is my job to find the carer that will be able to most suit your dog’s needs. Any stay will be exclusive to your dog, we never mix dogs from different households and our guest dogs are always walked on the lead.
I will arrange a no obligation meeting for you and your dog to visit your potential carer, so you will see the home and garden your dog will holiday in and you can discuss all elements of the stay.
We will provide a “holiday list” of essentials to be packed to make your dog’s holiday the most comfortable and stress free as possible, such as toys, food, bedding and not forgetting their favourite treats. Our carers will provide the love, the hugs and cuddles.
Please contact me, if you would like to find the perfect holiday home for your precious pet or if you have any questions regarding our service.
I’d also love to hear from you if you would be interested in joining our team of lovely carers where you can take care of dogs in your own home.
Lauren Slack – PetStay Huddersfield, Halifax & Barnsley
To find out more or to arrange a visit to one of our carers in the Barnsley area, please get in touch using the details below.
Tel: 03337 720924
Mobile: 07717 296666
Licence Number: HBO 0045
We cover the whole of Huddersfield, Halifax, Barnsley & Dewsbury postcode area including:
HD1 to HD9: Huddersfield, Brighouse, Holmfirth
HX1 to HX7: Halifax, Elland, Sowerby Bridge, Hebden Bridge
S70 to S75: Barnsley
WF12 to WF17: Dewsbury, Mirfield,Liversedge, Heckmondwike & Batley
Why not avoid the stress your dog faces in kennels and give them an experience of a lifetime with a loving PetStay dog carer in the Huddersfield, Halifax & Barnsley area.
At PetStay we have carefully selected many caring and affectionate people who can care for your dog whilst you are away on holiday. Our pet sitters in the Huddersfield, Halifax & Barnsley area provide a better experience than dog kennels because we provide dogs with a home from home environment.
Here at PetStay we offer an outstanding dog sitting service in Huddersfield and surrounding areas to dogs and families to ensure that whilst owners are away on holiday whether it is for a weekend or two weeks they will remain unsettled.
We will pair your dog with a suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.
Since 2005 PetStay have gained an excellent reputation for providing pets a service second to none, far preferable to dog kennels. We have become known as the local pet sitters in Huddersfield, Halifax & Barnsley.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
Do you Want to Work With Dogs?
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have time on their hands, to spend with a fantastic variety of guest dogs. You can enjoy your daily dose of dog walking!
Can you offer a holiday home to a guest dog and look after it, as if it was your own? PetStay can match you with your ideal four-legged friend – one that suits your household and lifestyle, always meeting the dog before booking ensures you are all compatible.
It is a flexible and fun opportunity to enjoy the company of a canine companion without having the full-time responsibility of one. As well as the health benefits of exercising a dog, we all know that it is a lovely way to socialise with like-minded people. In return, you will receive an allowance to cover your time and commitment.
As your local franchise for Huddersfield, Halifax, and Barnsley, we offer 24/7 support, knowing that it’s important for you to concentrate on the fun side of caring for a guest dog.
As a PetStay dog carer, you can pick and choose the dates you want to have dogs staying over with you and you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting, hassle-free.
Call Lauren for more information about becoming a PetStay carer
Tel: 03337 720924
Mobile: 07717 296666
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £12 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
We would like to thank PetStay for a service recently, that exceeded our expectations both in the quality of the organisation and logistics fromLauren at PetStay Huddersfield, Halifax and Barnsley and the quality of the hospitality and care provided by Mandy in Halifax.This was our first time with PetStay but we will not hesitate to leave our precious pooch with PetStay again during a trip in April.
Thank you again, Martyn, Debbie and Casper.
Just wanted to say a special thank you to you, Trish and John for Jack’s PetStay.
He definitely was looked after brilliantly by Trish and John. It is obvious they have so much experience and love of dogs I cannot praise them enough and also that they put us at ease when leaving Jack for the first time ever with anyone else. So pleased also that a stay could be arranged over the New Year bank holiday.
Would not hesitate to recommend and definitely a very superior and kinder alternative to boarding kennels.
Special thanks again to Trish and John
Barney & Winston
This is the second time this year we’ve used the services of PetStay and again, we are impressed by the level of service shown to us as clients and more importantly the care given to our two golden retrievers. The Carer kept me up to date with how well the dogs were settled, behaving, being fussed and groomed. They have returned to us in tip top condition, not stressed at all (and they don’t like being left). Thanks so much!
Parsnip & Booboo
I was really pleased with the care my dogs received and would be more than happy to recommend your service. Thank you so much for putting me in touch with Zoe. She was wonderful. ❤️ I am so grateful to PetStay for finding my pooches a wonderful home for the week whilst I was away. My dogs were so happy and very settled in Zoe’s care. I received regular updates on their well-being and all their needs were more than catered for which was very reassuring. I would definitely use PetStay again and have already recommended it to friends.
This was my first time using PetStay. After discussion over my requirements and various possibilities, I opted for our chosen carers after a prior visit to them with our dog, Ted. Dropping off made me a little anxious at leaving him with people he had met briefly but concluded I had landed the perfect couple to care for Ted while we were away! Whilst Ted was happy to return home I knew he had been comfortable and well looked after in our absence and won’t hesitate to return. Thank you!!
Lauren fixed me up with the ideal couple to look after my dog whilst I was on holiday (first one since I got him so I was a little nervous). Wouldn’t hesitate to use this service again should the need arise.
We picked Noah up on Wednesday after 19 days with Barry & Lynda. Just wanted to say how pleased we are with the way he’s been looked after. Thanks.
This was the first time we’d left our rescue border collie and were nervous about doing so following losing our beloved dog a year earlier while on holiday. Theo went to stay with John and Sue and their two dogs and long story short he was reluctant to come home! We had frequent updates from Sue and John which we really appreciated and we’d not hesitate to recommend them to look after your dog as if it was one of their own. Thank you for putting our minds at rest see you again soon!
Luna & Alfie
After previously leaving the other dogs we had in kennels and a so called dogs holiday hotel we swore that we would never leave any of our other dogs anywhere again. Then we were put in touch with PetStay who put us in touch with Alan and Joanna who after a home visit we agreed to let them look after Alfie & Luna. They had a fantastic time going for regular walks and all their needs catered for, a weight of our minds and we also received regular updates and photographs. Thank you Alan & Joanna
Our dog seemed to have a lovely time with Les while we were on holiday, she was well looked after and got lots of lovely walks and attention.
Bess our 11 and 1/2 year old Labrador had a lovely, chilled stay with Les and Sue. She enjoyed the cuddles and attention. As an older lady she was looked after very caringly and we will definitely be using PetStay again.
Esme had a lovely time with Katherine & Jason and we had a relaxing holiday knowing she was in safe, friendly hands. She’ll definitely be staying with them again. PetStay offers a great service which I would highly recommend.
Lenny had a brilliant time staying with Gina, Lenny can be quite anxious but Gina took it all in her stride and looked after him brilliantly. He was happy having her undivided attention and we could relax on our holiday knowing he was in excellent hands.
Arthur had a wonderful stay with Joanne and her husband Darren, couldn’t have had any better care. Think he is sulking now he is back home.
My dog Riley stayed with Betty, this is the second year running that I have used PetStay. Betty and her husband are very caring towards Riley and to be honest Riley loved staying. I would recommend Betty to anyone who wants someone who is there all the time with their dog, that is for my benefit as well (feeling less guilty) . Will definitely be using Betty again next year.
Marvin loves his little holidays with PetStay and all the fuss that is made of him. It makes me happy that he’s enjoying himself so much when he can’t travel with us.
As usual Lin and Phil took great care of our dog Ned. He had obviously been well cared for whilst we were away.
We have used PetStay for a few years now and would always recommend this company.My springer spaniel went to stay with Les in Halifax this year and she was so happy being there and received 5 star treatment. Thank you Les.
Daisy our little Shetiepoo Stayed with Joanne of Staincross area Barnsley, from 27th July for 9 nights. She has stayed there before and loves it! It is obvious she is treated like one of the family we couldn’t ask for more. We cannot recommend Joanne enough, it gives great peace of mind to know that your “best friend” is happy having her own little holiday when you go away. The daily messages and the odd photo really helps to give peace of mind.
Thanks Joanne and family!
We were so pleased and relieved to have found PetStay and in particular Jill and Howard, who did a fantastic job looking after Molly for us.
We were slightly nervous, as she is quite young and we have never left her with anyone at all before, but Jill and Howard soon put our minds at rest sending us photos, videos and updates regularly so we could see Molly was enjoying her time with them.
Molly’s breed (Havanese) is not good at being separated from her humans and it was so important for us to feel totally at ease that she was being looked after by such caring people.
Jill and Howard gave Molly amazing care and it was truly a ‘home from home’ for her and we cannot recommend them highly enough.
Bev & John
Peaches had a great time recently at Betty & Vince’s. They are a lovely couple, who understood completely Peaches needs and my anxiety at leaving her. She loved exploring the nearby park & the freedom to roam freely in their back garden. She didn’t miss me at all. I would highly recommend Betty & Vince as carers and also Lauren for finding me such a perfect match.
Bertie has just spent nearly two weeks with Joanne and Darren. I was anxious about leaving him but I had no need to be. They took Bertie into their family. It was a home from home experience for Bertie, I had daily photos and updates which were fab. I can’t thank Joanne and Darren enough for the care Bertie had whilst with them. I would definitely recommend PetStay and Bertie will be staying again with Joanne and Darren. First class service.
I left my old boy “Chad” (12) with Alan and Tina for a week whilst I went on holiday. They were absolutely brilliant with him, he had a lovely time there. He was relaxed and happy when he got home as usually he gets slightly “doggy depressed” when I leave him, but not this time it was as if I had never been away. I would highly recommend PetStay and will definitely use them again.
Just arrived home to a very happy dog. Jill and Howard have done a fantastic job in looking after my best friend😃😄 she kept us informed with photos and messages every couple of days. Thank very much😃😃. Andy & Chris. And of course Barney🐕
Our dog Pepper was looked after by Linda and did a brilliant job. Everything ran smoothly from the initial contact and arrangements with PetStay to picking Pepper up after we returned. Very well done.
Millie had a great time staying with Barry and Lynda, I would definitely recommend them. I couldn’t fault them, Barry even slept on sofa when Millie was unsettled, not many people would do that – so a big “Thank You” to Barry and to Lauren at PetStay. It really does put our minds at rest when we are on holiday knowing Millie’s taken care of. Once again thank you xxxx
I would recommend PetStay. Due to the timing being last minute they helped me find home boarding. I would recommend Sue and Stuart for home boarding in Darton (West Yorkshire) My dog was their first home boarding with this company. I received photos whilst away which I loved and my puppy was really happy x
I contacted PetStay to help find a home for Maisie while I was on holiday. She’s a rescue dog and can’t go into kennels due to her previous experience. I didn’t need to worry Lauren (PetStay) put me in touch with Les and I knew as soon as Les and Maisie met she would be fine. Les went over and above to look after Maisie, making sure she was well fussed and had plenty of walks. I’d highly recommend Les and PetStay.
Daisy recently stayed with Betty and Vince, she had a lovely time. We appreciated daily updates and we knew she was well cared for and loved,
Mac & Maureen
We left our dog Marley recently with Gina who works for PetStay. I was worried about Marley as he is 13 and a half and has his problems but as soon as I met Gina she put me at ease. Firstly she is a lovely lady and a true dog lover. You can tell. When Marley stayed she cared for him and looked after him brilliantly and was very understanding. She also messaged me while we were away to tell me Marley had settled in well and not to worry about him, which was so kind of her and put our minds at rest. When we collected Marley we found him happy and settled. If you are dog owners please don’t hesitate to use PetStay. Lauren is brilliant at sorting things and finding the best boarders for your dog, especially Gina.
Alfie stayed with Mandy this last week and I was really happy to see him again, he was so relaxed, and Mandy a very capable dog handler and groomer, with an obvious affection for all dogs. He was well looked after though he has many health problems, and Mandy said she would have him again which is such a relief. I will certainly ask Mandy again and I have to congratulate Petstay and Lauren who is so efficient who make life so much easier for us besotted dog owners.
Just to let you know how pleased we were that Bella had been so well looked after by Joanna and Alan. Our sincere thanks to them and to you for your help and recommendation.
Judith & Roger
Rio stayed with Joanna recently. We were highly delighted with both Joanna and Alan’s care of Rio, he had clearly felt very much at home with the family. Whilst he was pleased to see us when we returned, he was clearly content and very chilled out. We received a nice reassuring photo of Rio whilst we were away, which was most welcome. We would not hesitate to use PetStay and Joanna again and would like to say “Thanks very much”
This was the first time we used PetStay as we wanted our girl to live in a home from home environment rather than kennels. Audrey, our sitter, was lovely, from the first visit to discuss our requirements, through to the actual stay. We received photos of Skyla whilst she was in Audrey’s care and she always looked very comfortable cuddled up by the fire or on the sofa, being treated as a member of the family, just what we were looking for.
Would have no hesitation in recommending Audrey and PetStay, we have booked further stays for Skyla and we can go away on our holiday knowing that she will be looked after as she would be at home.
We were very wary about leaving Jakey at first, (especially for 2 weeks!! We have only ever left him for a few days) as he is reactive to some people and some dogs plus he has allergies which includes a specific diet and at this time he was having problems with his eyes. I need not have worried both Lauren and Jez loved and cared for him as their own! Jakey had a sleep over first to make sure he was ok and the rest was the forming of a beautiful relationship….he was well cared for and it was clear to see in the wagging tail when we picked him up….we have already booked again!
I would just like to say that Trish and John were fabulous. Alfie is missing them even now. I felt totally happy leaving Alfie with them. I would recommend them to anyone looking for a safe happy home for their pet.
Thanks so much for suggesting them.
From the first visit I made with Ned to Joanne, I felt very comfortable. Joanne was very interested in Ned’s eating, walking and play needs and made lots of notes which was very reassuring. Whilst we were away over Christmas, Joanne sent photos of Ned and texts which also helped assure us that he was happy and well looked after. She also bought him a Christmas present, which was a lovely touch. He was clearly happy when we picked him up and we wouldn’t hesitate to use Joanne and her family again and would recommend her to others.
Spot & Rushy
Joanna has looked after our two greyhounds a few times now and we are always thrilled with the quality of care they receive. She takes care to write down all the information I give her about their diet etc so they can have as little disruption as possible and I get sent photos every couple of days over Facebook so I know they are doing alright. Last time I dropped them off they felt so at home they went straight to the toy box, helped themselves to a toy each and settled down within a few minutes! Thanks Joanna and Alan!
The care Jill and Howard have given to Honey is above and beyond anything we could have expected. Over the last 12 months it has become her second home and it is obvious she is treated as one of the family when staying there.
I cannot recommend enough the service offered by Jill and Howard, so much so we have already got Honey booked in four times this year. We trust totally the care Honey will receive and know it will be like we would care for her ourselves.
I think that for 2019 you might need to book early!
Our first time using PetStay and we are very impressed! From the start Lauren was lovely on the phone and by email while she found us a lovely couple to look after Poppy. Then, what can I say, Jill and Howard were wonderful. Poppy was so happy and had such a fantastic time while we were away. We were sent regular pupdates and photos which showed how much of a good time she was having! The planning of Poppy’s stay was very professional and you could tell that both Jill and Howard love what they do and put 100% effort in to caring for Poppy as well as reassuring us while we were away that Poppy was in good hands. We have just received a Christmas card from Poppy (with a little help from Grandma Jill and Grandad Howard) which just shows the extra mile this lovely couple have gone to to make us feel welcome and part of their family. Adi and Lee and Poppy the Dog
Adi & Lee
Thanks Lauren for putting me in touch with Mandy. It was the first time I had left Amelie with anyone and I was so worried about leaving her. However, there was no need to have worried. Amelie enjoyed her stay with Mandy. She returned home happy and well. The regular text messages put my mind at rest so that I could enjoy myself on my trip. Amelie even left Mandy’s with a little gift as an early Christmas present. Thanks once again.
I would definitely recommend PetStay.
I’vee left our dog with them twice and can honestly say its nice to be able to go away on holiday knowing that my dog is being well cared for.
Also the price is reasonable as your not paying much more than kennel fees.
I will certainly be using PetStay again next year
Molly moo came home today after a weekend stay with Joanne. Joanne kept to Molly’s routines regular walks lots of love and affection given. I can only say a massive thank for giving my dog the love that I do.
Charlie and Joanne bonded from the moment they met, which was a great relief as Charlie had never been left with someone he didn’t know.
Joanne was great, she looked after Charlie as though he was her own pet. She kept to Charlie’s routine, walking him regularly (despite the awful weather), keeping to his set mealtimes and most importantly treating him as a member of the family.
I would definitely recommend Pet Stay as a “home away from home”. It was good to know that Pet Stay only allow one dog (or two if from the same family) to stay with the chosen carer for the duration of the stay.
My thanks to Joanne and to Lauren for making my holiday (and Charlie’s) so enjoyable and stress free.
One happy dog!!!!!
I have used Petstay many times over the last 10 years for both of my dogs. Most recently in September 2018, Jingo stayed with Peter and his own dog in Barnsley for 6 days and had a great time. When I went to pick him up Jingo was his usual happy relaxed self so he obviously felt very at home with Peter and Yak.
Mitsy & Pebbles
Both Julie and I would like to thank you for such kind and tender care of our dogs Mitsy and Pebbles. 🌟🌟🌟🌟🌟 Katherine was the perfect choice to care for the dogs, she was caring, loving and treat our dogs as if they were her own. She kept in touch regularly with updates as we were on our cruise, so we could enjoy our cruise without worry of the dogs.🌟🌟🌟🌟🌟🌟🌟🌟 Katherine is a credit to your company and would without hesitation recommend Katherine to anyone wanting to have their dog cared for. Well done.
Julie & Kevin
We left our boys with Rachel who looked after them well, they even seemed to be less manic so looks like some training was also given. Which is what they needed as together they can be a bit rough round the edges. They were pleased to see us, but we also were pleased to see that they looked really well. We have actually asked for Rachel to look after them again and she said yes so we are very pleased indeed.
Our dog Blossom stayed with Audrey who was absolutely brilliant from start to finish. From first meeting Audrey, you could tell she was a dog lover. Blossom also took to Audrey’s husband and son straightaway as well. I felt very comfortable that Blossom was being well cared for and I wouldn’t hesitate to recommend Audrey and PetStay 100%. Blossom is holidaying again with Audrey and her family very soon.
“This is the second time that our dogs have stayed with Katherine and Jason through Petstay. We would never leave our dogs in a kennel, particularly our toy poodle who usually gets very stressed and distressed if we try and leave him with anyone so we haven’t had a foreign holiday for a long time. At Christmas we tried leaving our 2 dogs with Katherine and Jason for a short break. The texts and photos of the dogs very happy and settled meant we could really enjoy our holiday. This time, as soon as we pulled up outside Katherine and Jason’s house the dogs started jumping around really excitedly which was so reassuring about how much they enjoyed staying with them. Scooby and Ben have exactly the same routine as they do at home which is lovely. It is wonderful to now be able to go on holiday knowing that the dogs are being so well looked after and having a great time. I highly recommend Petstay who carefully match carers to your dog/s. ”
Rio was very well cared for, he came back relaxed and content. Mandy updated me with texts while we were away. I will continue to use your services and thank you again from Rio xx
“Lottie was very well looked after by Mandy and her family, I received regular updates by text which put me at ease, I won’t hesitate to rebook Lottie in with Mandy I again, thank you ”
“I was really nervous about leaving Riley as it was her first time being away from us. Betty and Vince were absolutely brilliant with her and they text me to say how she was doing. I would definitely recommend them and Riley will definitely be staying with them again. Thanks ”
“Cody stayed with Esther and her family while we were on holiday for 10 days. He was very well looked after and seems to have had a wonderful time. Cody came home happy and jolly. It was such a huge relief to meet Esther and her husband before we went away which meant we could relax on holiday knowing Cody was well looked after. We will definitely return to Petstay the next time we need Cody taking care of when we are away.”
“Ned spent 12 days with Lin and Phil whilst we went away for our summer holidays. When we returned to pick him up it was clearly obvious that he had been well cared for and had been very happy. Thank you Lin and Phil. I would also like to thank Lauren for the patient and efficient way she dealt with my initial concerns and finding a wonderful holiday home for Ned.”
“What can we say, we contacted Petstay and Lauren put us in touch with Betty & Vince. They are such a lovely couple who looked after Sydney as if he was their own dog. We instantly got on with Betty & Vince and we are very grateful to Lauren for dealing with our needs regarding Sydney and his strict diet. Betty & Vince, we are looking forward to seeing you again when you look after Sydney later in the year.
Bev & Mick
“We used PetStay for the first time in July 2018 and our Golden Retriever, Monty stayed with Peter. We immediately felt comfortable leaving Monty with someone other than family for the first time and knew that he was going to be well looked after. On our return Monty was happy and relaxed, had been well looked after and had been on some lovely walks. Lauren was excellent to deal with from our initial enquiry and was extremely efficient throughout the whole process. Wouldn’t hesitate in recommending PetStay. ”
“We used PetStay for the first time in July; our four year old whippet Bluebell stayed with Joanne and her family for two nights whilst we attended our son’s wedding. This was Bluebell’s first stay away from home – Joanne was great at putting Bluebell at ease, and kept us updated with messages and photos, which was appreciated. Bluebell was very relaxed when we picked her up, and had obviously enjoyed her little holiday! Many thanks to Joanne, and also to Lauren at PetStay for helping us to arrange everything.”
Tracy & Andy
“We have used PetStay twice now for our daft Cockapoo Sophie. The first time she stayed with Karen who Sophie settled in with lovely. This last stay, unfortunately, Karen couldn’t have her so we were told about Dawn and her family. We took Sophie there twice before we left her and she was great. She can be quite wary of strangers but she made herself at home straight away. She had a lovely time being spoilt by the two girls and Dad. Can highly recommend PetStay and I will definitely use again.”
“Asked plenty of questions to find the best sitter for Oscar. Lauren was friendly and she kept going until she found Katherine. Good that we all met Katherine before Oscar’s stay. Katherine was fantastic, again asking lots of questions about Oscar including eating and exercise. All in all a great experience.”
“I had never used PetStay before and as with all new things you tend to be a bit careful but I can say with confidence that the service was very good, I was given a lot of information and then went to see the home boarder at her home, I left with no concerns Mandy clearly understood my dogs’ behaviour, which if you didn’t understand them could look like difficult behaviour. They had a really good stay and Mandy told us they had been no trouble at all and in fact joked that she would not give them back! I’m sure I will feel very confident when using this service again.”
“Thanks Lauren, for introducing us to Tina & Allan from having the first meeting I felt sure Sophie would have been safe and happy. Thanks to them I had a great holiday, knowing she would be looked after ”
““My cavalier stayed with Gina and he was really well looked after. I don’t like to leave him when we go away but I would not worry about him next time. Would highly recommend PetStay.”
“My husband and I took Kody to meet Peter and his dog Yak, we were immediately impressed with his friendly caring nature and had no hesitation in leaving Kody with him while we were on holiday. We were highly delighted with the care given and could tell on our return he had been well looked after. I’m sure Kody will be happy to go for his next stay and we can have peace of mind, knowing we are leaving him in good hands. We would recommend Pet Stay with no hesitation..”
“Jess had a lovely stay with her carers while I was away the pictures they sent me of her she looked really happy I would highly recommend and will definitely be using them again ”
“Our dogs stayed with Peter for 6 days while we were on holiday in France. They were quite relaxed when we collected them and seemed to have had a good time. I would be happy to leave them with Peter again.”
Jack & Sasha
““Jack and Sasha were spoiled rotten by Zoe and Rob while we were away and will be happy to stay with them again, perfect solution to what to do with our fur babies while we’re away, thank you.”
“My“Excellent service from Lauren, in arranging a nine day stay for our Cocker Spaniel Woody, with Betty & Vince. They did a marvellous job of looking after Woody whilst we were away, and he came back to us completely unstressed. I wouldn’t hesitate to use their services again, next time we go away on holiday.”
“My 8 year old Yorkie “Peppa” stayed Zoe one of PetStay’s lovely boarders whilst we were away for almost two weeks. Peppa is very set in her ways, so I was worried about her staying with someone new in an area that was also new to her. I needn’t have worried one bit! Peppa was treat like a princess by Zoe. They walked three times every day in the local park, at times picked by Zoe so that Peppa didn’t feel threatened by other dogs. Zoe was at work (short shifts so dog is never left for long) her elderly mum would pop round and sit in the garden with Peppa and give her treats. Peppa soon figured this out and started sitting by the gate watching for her! I got regular updates through “WhatsApp” with lovely pictures so I could see her enjoying herself. I would not hesitate to book with Zoe again.”
“Our little dog Scruffles has stayed with Deb on a couple of occasions now. We were a bit worried the first time we left her as she’s a rescue dog, but it was clear on picking up that she had been well looked after and she was happy. Scruffles has recently stayed again and we knew she would be fine, again upon picking up she was her happy usual self. It’s a great alternative to kennels and we will continue to use.”
Ruby & Daisy
“Daisy and Ruby had a wonderful stay with Jill and Howard, together with their son, and they provided exemplary care to them in our absence.
Our dogs had the run of the garden, with the door open most days, and had regular long walks.
Jill sent regular and very touching texts on behalf of Daisy and Ruby, keeping us informed of how they were doing.
We would not hesitate to use them again.”
“Betty and Vince are a lovely caring couple would deffo recommend them, Millie loved them too, great service. Top marks, thank you
Thanks to Lauren for introducing us to Betty and Vince. Although it was short notice I was really happy leaving Millie with them even though she can be a handful at times. They had the patience, we are so grateful for them taking her in, I would recommend using this site for your dog’s hols. Totally amazing well done to you and your sitters.”
“Maxwell went to stay with a lovely family on the estate where we live. Booking him in was very thorough and I was confident he would be looked after. He came home smelling lovely – Dawn had kindly bathed him after he rolled in something smelly. I would not hesitate to book with pet stay in the future as it is a home from home experience. Thank you.”
“Max had a fantastic time with Linda and her own dog Charlie – the welcome we got was exceptional and I know that he was extremely well cared for. I would have no hesitation in using Linda or Petstay again. It’s a terrific service and worth every penny.”
“Thanks to Lauren for finding Betty and Vince to look after Freddie, he was very well looked after and had a fab time which helped keep my mind at rest whilst we were away”
“Well what a find on google, Amazing! Lauren, who from first contact last year we have found her professional and very caring. She introduced us to Jackie and Ian who are absolutely fabulous we cannot praise and thank them enough. Tobi loves going to stay with them and they love him as much as we do. He has stayed quite a lot now and for one holiday it was over 5 weeks, we came home to a very chilled and happy boy. So we are very happy with the entire set up and long may it continue. Thank You.”
Trish & Mike
“I have recently used PetStay for the first time and I would highly recommend them. From everything from first contact to the care my dog received was exceptional. My dog can be nervous in some situations and I was worried about leaving her with someone I didn’t know but as soon as I met the carer she was matched with I knew she would be in safe hands. All communication was clear and it was lovely to go and meet the carer in advance. My dog was treated like their own dog for the duration of her stay and she was happy and relaxed when I went to colllect her so I couldn’t have asked for more. ”
Daisy & Ruby
Our dogs have had two lovely stays with Mandy in Pellon.
She is so considerate, and always texts us to reassure us about how they have settled and how they are getting on during the stay.
Daisy and Ruby love their holidays.”
Dave & Jill
“I couldn’t have asked for a better experience leaving my young dog Bo with Jill, Howard & Carl for almost 2 weeks. They clearly pulled out all the stops to make his holiday feel like a home from home. And went out of their way to keep me reassured and treat him like their own He has come back to me happy, healthy and well loved. Thank you! ”
“I adopted my beautiful rescue greyhound, Amber, in 2017. Soon after that I had two occasions where I needed pet sitting services, one for a long weekend in Scotland and one, unexpectedly, for two weeks when my mother in Canada had an accident. Lauren found Gina from Bradford straight away and as soon as Amber and I visited I had enormous confidence that Amber would be well cared for. I came back on both occasions to a happy dog and knew for certain that she had all the care and affection she needed while I was gone. More recently I had another two weeks abroad and Amber stayed with Rachel, a new dog sitter in the Halifax area. She settled in very well and Rachel sent me loads of photos while I was away to keep me in the loop which was brilliant…it made me smile to see Amber so happy. A new dog sitter is in the offing for an unexpected two day trip to Amsterdam and I look forward to another great experience. One thing that has been brilliant about Lauren and PetStay is that she has been able to accommodate my last-minute requirements with terrific dog sitters which takes away a great deal of the anxiety I feel when I have to leave Amber. I definitely recommend PetStay’s services and my dog sitters in particular.”
“Just a quick note to say thanks for sorting a carer for Coco at such short notice. I have never seen her so settled in such a short space of time, she was very much at home with Pamela and her family.”
“We have used PetStay on numerous occasions now for our fur baby Eddie, Audrey and her family who he stays with are ‘simply the best’, I couldn’t ask for anyone better to look after him while we are away. Eddie is always happy to see them when we drop him off and Audrey and family always make a good fuss of him. They send us photos while we are away and texts too to let us know how he is, it is lovely to see how settled he is on the pictures, usually cuddled up with them on the settee asleep. Thank you PetStay for finding us such a wonderful family to look after our precious boy !!”
Paul & Zoe
“Brilliant service, contacted them with very short notice about our need for a sitter after being let down by another sitter. Completely took the stress out of finding someone that met our requirements and was available in the local area. Whilst we were away, Daisy was really well looked after and it was lovely to return to a very happy dog. Can’t recommended this service highly enough, will definitely use them again.”
“This was our fifth time using PetStay & as always everything was fine. Our four year old Lurcher Coco stayed with Joanne Wright who made her very welcome & kept our minds at rest over the holiday with regular updates. PetStay always offer a first class service.”
We placed our puppy with Lin and Phil who were brilliant with her. She is a 8 month spaniel so I had my concerns, but I need not have worried she was looked after perfectly.
Would recommend PetStay to anyone.
Thank you Lauren for looking after us so well and also to Lin and Phil for looking after Rini so well.
We have used PetStay a few times with Honey we cannot recommend their services enough, the last time we needed to find someone we could trust to look after her for an extended period, the care she received from Lauren and Jeremy was totally amazing, they gave her a real home from home. Lauren kept in touch while we were away to let us know how Honey was doing, but we need not have worried as she was completely at home in her surroundings. Since she has come back to us she has settled back in without any problems, proving that she had being cared for in exactly same as we would have
Lauren found the perfect homestay for our dog Nifty. Gina was absolutely great, Nifty loved her, she was calm and happy while we were away. What a relief to find such a perfect match. Very happy
“”We would highly recommend Lauren and the services PetStay have to offer. We were let down by our original home boarder a few weeks before our holiday. I rang Lauren in a panic and she assured me she could help and came back to me straight away with a variety of home boarders who could look after our dog. We are so pleased we used PetStay as our carer Amanda was absolutely brilliant. We had a meet and greet with Amanda and her dogs before our holiday so that we knew our dog, Trent would be in safe hands. In fact, when we got back I don’t think he wanted to come home as he got to spend time with two wonderful greyhounds at Amanda’s home. We would highly recommend PetStay to anyone looking for home boarding. Thank you again Lauren”
Having to board 4 dogs was a big ask, especially over Christmas, but PetStay found us two lovely carers who looked after them really well. I couldn’t have asked for more from both ladies and the dogs were very happy. I wouldn’t hesitate to use PetStay again.”
We left our very bouncy and spoilt boxer, Lola with Joanne for 12 days. Lola was well cared for and spoilt by Joanne and her husband. I would be very happy to leave her again with PetStay.
“Joanne and Darren treated Oscar as if he was their own. Oscar felt totally at peace, I got regular updates and was pleased to hear he would be missed when the week was over, it just proved Joanne and Darren are completely devoted. I have no hesitation in recommending Joanne and Darren. Thank you for taking the worry out of him being away from home. ”
Just wanted to send you a quick e-mail to say that Russ absolutely loved staying with Audrey. I would highly recommend Audrey to anyone looking for someone to care for their dog. As soon as we arrived we knew that Russ would be very happy with his new surroundings – he settled in straight away (and this is not normal for him at all). Audrey is a lovely lady (and her family too!) who is very personable, kind and a great carer. We will definitely be recommending Audrey to others and we are hoping to book Russ in to stay with her next year. Audrey you were amazing and gave us peace of mind as soon as we met you – thank you. Thank you Lauren for recommending us to this lovely family. Kindest regards Dee and Mark ”
Dee & Mark
Just wanted to drop a quick email to say thanks for finding Peter to look after Pepper.
He has done a great job, Pepper was well taken care of and had a great stay at Peters, was also good for us as Peter kept us up to date with photo’s so we didn’t miss her as much.
I’d recommend Peter and would most certainly use him again.
Frank, Georgina & Pepper
Just wanted to say thank you for finding us the most perfect carer for Nala we have been absolutely overjoyed with the care given. Geraldine’s looked after her like we do and they are the most loveliest family. The updates and photos meant the world to me. You’ve one excellent carer in Geraldine and her family. We will certainly be booking with you for Geraldine and family from here forth.
Thank you for a fabulous service. Thank you so much.
“We have used PetStay on 3 occasions now, the latest carer being Zoe in the Barnsley branch. We have a very large stubborn Labrador, Bailey, who has very particular routines and habits. Zoe absolutely kept to Bailey’s routine throughout the two weeks we left him with her and more importantly, she was very loving towards him. I have absolutely no hesitation in recommending PetStay, they are extremely well organised, professional and worth every penny for the peace of mind I get when I’m away.”
Thank you so much for recommending Mandy Keeble as a carer for our dog, Marley. It was the first time we had gone away without him and we were extremely anxious, but after our initial meeting with Mandy our minds were put completely at ease. She was very welcoming to us along with her dog, Max, and I had no worries leaving Marley with her as he seemed totally relaxedthere from our initial meeting. Whilst we were away she sent me frequent updates about him so we were able to enjoy our holiday without feeling guilty about leaving him behind. On our return,it was obvious that Marley was very happy there and Mandy teased us that they were keeping him!
Thank you again for everything, I will have no hesitation in asking Mandy to look after him again.
“Heidi stayed with Marie Bond and her family in August. It was the first time we had left her with anyone. Setting it up with Pet Stay was easy, Lauren is very helpful. We were apprehensive about leaving Heidi with a carer at first, however, Marie put our minds at ease during our initial look-see visit. It was obvious to us that Heidi would be well looked after during her stay. When we went back to collect her, it was clear to us that Heidi had had a great time and we would not hesitate to have Heidi stay with Marie again in the future. Thank you to Marie and her family.”
“Just wanted to say what a wonderful job Mandy did looking after Freddie. He really settled in well at Mandy’s house and treated it like his own.
Mandy was great at keeping us up to date with how well Freddie had settled and sent us texts on a regular basis. Overall we couldn’t have wished for anyone better Mandy did a fantastic job.
We were so pleased with Mandy’s care, could we book Freddie in with Mandy again for our holidays in 2018”
“I was very anxious at the thought of leaving Pippi (our beloved Sproodle) with people she didn’t know as she is quite the fuss pot and very energetic . Lauren was very careful to find out as much as she could about Pippi before hand and matched her with Jackie and Ian. We went to meet them before our holiday which was very important to me and made me feel more comfortable about leaving her. I have just booked Pippi’s 3rd stay with Jackie and Ian so can very happily say that all went very well indeed. Jackie and Ian have been brilliant with Pippi giving her the run of their house and putting up with her obsession with sitting in the window watching rabbits and the long walks…. I feel very confident leaving her in their excellent care. Thank you Petstay. ”
“Our fur baby Bella stayed with Sue and Eddie in July / August – I was worried as this was the first time she wasn’t staying with family and didn’t know how she’d get on – but I needn’t have worried – from our first meeting Sue and Eddie put our worries to rest and I think everyone (dog and humans) had a lovely time – if we go away again Sue and Eddie would be my first call to see if Bella could stay again – thank you so much ”
Molly, Poppy, Cookie & Darcie
“After worrying about placing my 4 furbabies in a strangers care for the first time ever after contacting Lauren I was really put at ease. I met each of my girls carers (had to go to 2 different homes due to council regulations) and I was happy. They both contacted me throughout my holiday to let me know my girls were ok. Nothing was too much trouble for them. Would defo recommend and will defo use them again. ”
“Our little man Elliot usually stays with family or a friend when we go away but as a PetStay carer knowing the high standards we have to meet I was more than happy to use a fellow colleague Dawn when we needed some one to care for him. Elliot loved his stay and had lots of care, attention and long walks from Dawn and her girls, our little man came home a very happy chappy!!”
“Our adorable 9 year old black Labrador Bess has stayed with Marie and her family 3 times this year. Bess became part of the family and seemed very relaxed when we left her and picked her up. The first meeting with carer and thorough form filling to explain your pets preferences and needs are beneficial. I would thoroughly recommend using PetStay. For us it made our holidays more enjoyable knowing Bess was enjoying herself and being cared for in a family as she loves being with people. ”
“I booked for my dog through Lauren at PetStay to stay with Joanne. Lauren was very helpful and matched our dog to stay with Joanne. The whole process was very smooth and easy. I met Joanne and Darren before our holiday, I was very happy to leave my dog, I had no worries at all, we were made very welcome and I could tell they were excited to be taking care of her. Joanne is an amazing carer, we had photos and messages showing what a lovely time she was having. I knew she was in the best hands and we were able to relax and enjoy our holiday. I would definitely use PetStay again and would hope Joanne and a Darren would have Jessie again”
“My dog Jess had a lovely time with Mike her career while I was away for a week – she settled in really well. Mike showed me photos on his phone of Jess when I came back she was sooo relaxed !!!! Thankyou Lauren and Mike ”
“Maggie has stayed with her carers Sue and Eddie twice now and will be going on her holiday again at Sue & Eddies in August. The 2nd time she stayed she ran into their house which goes to show how happy and settled she was. We really worried about leaving her the first time but never again. Couldn’t recommend this Service more. Thanks Sue & Eddie and of course, Lauren.”
Sparky & Molly
““We have two dogs Sparky and Molly. Sparky is an old chap now so needs a little extra care, they have just been to stay with Lauren and I can not recommend them highly enough. Their service is brilliant, it’s really like a home from home. Lauren and husband Jez work like a team and I would recommend them to anyone going on holiday, feeling your dogs are in safe hands is priceless, many thanks.””
“Daisy our sheltiepoo had a lovely time with Joanne and her family, wouldn’t hesitate to recommend PetStay. We are on holiday again in July and know we will have confidence and peace of mind while away.”
“We’re usually fortunate to be able to leave Molly with family or friends, but as it was our wedding all our usual helpers were with us. I wasn’t keen on the idea of leaving her in a kennels as she’s a very socialble dog and loves being with people, so thankfully i came across Petstay. Lauren was fantastic at explaining the process and we went to meet with Shirley. I couldn’t have wished for a more caring person to look after my Molly. Shirley was so friendly and Molly (who can be a bit nervous of new people) was instantly relaxed with her. Her house and garden were totally secure and it was great to know that my dog was in great hands. when we collected Molly she was very relaxed and happy – something I doubt we’d have seen if she’s been in a kennels. I’d 100% recommend this service and especially Shirley. ”
Alfie & Ted
“Our Cav (Alfie) and cava poo (Ted) stayed with Ian and Jackie recently. all I can say is that their home and garden is fantastic for the dogs. They really enjoyed their stay. How do we know you might ask. well when we went to pick them up, Alfie said a very quick hello and then ran out into the garden to explore. They are staying again in Sept and we go on our holidays in the knowledge that our dogs will be spoilt and well looked after. thanks”
“We were quite nervous about leaving Penn as she has never been left alone, or with anyone else in the six years we have had her. However, as soon as we spoke with Lauren, her knowledge and professionalism gave us the confidence to use PetStay. We were introduced to Joanne and her partner and the first visit to their home went well. Joanne and Darren really are friendly, accommodating and genuinely passionate and caring about all things canine, they did far more than we expected to ensure that Penn would be happy and content during her stay. The reception we received from Joanne and her family meant that we were able to go away and relax, confident in the knowledge that Penn would be well looked after. When we picked her up on our return we weren’t even sure that she wanted to come home with us she seemed to have enjoyed herself so much! We would have absolutely no hesitation in highly recommending PetStay. In Joanne and her family they have exceptionally caring, marvellous people who will go the extra mile to ensure that your pet has the very best care and treatment. Go on and use them, we guarantee you will not be disappointed, we have already booked Penn in for another three visits this year. Thank you to you all at PetStay.”
Gary & Leona,
Pippa & Gemma
“A friend recommend Petstay when I was looking for someone to care for my two young dogs when I was going on a three week holiday. My girls are quite spoilt and was apprehensive about putting them in Kennels. I contacted Lauren at Petstay and she was exceptionally helpfull and put me in touch with one of her ‘home carers’ Joanne. We visited her prior to our holiday and was put at ease straight away, I had no more worries about leaving them and went on holiday feeling so relaxed. She updated me every week with a report on how well they where doing. I highly recommend the service I received and Joanne and her family for the love and care they gave to my girls.
Hello Lauren – thank you both so much for having Dylan – he obviously loves you both very much & is very happy to be with you. He isn’t at all unsettled when he comes home after being with you – that’s a sure sign to us that he’s happy – which is a great comfort to us!
“We left our 3 year old Welsh Springer Spaniel in the loving care of Joanne, Darren and their family for a week in January 2017. We were quite apprehensive about it but we could not have been more delighted with how happy and well Spencer looked when we picked him up. He was made to feel completely at home and was even allowed to sleep on the bedroom floor, as he does at home. Joanne bent over backwards to accommodate all of his needs and we would highly recommend her to anyone. We will definitely be using Petstay and Joanne again in the future…….”
Andrea & Steve
Alfie stayed with Lauren and Jeremy his first stay away from home. I was nervous of leaving him as only 6 months old. However no need to worry he was loved and so well cared for. His own doggy holiday
“Tazley had been to the best kennels but always came home fretful and thin, I then found Petstay (thank the lord) Tazley stayed with Lauren and Jeremy over the festive season and by the looks of her was treated like a queen, in fact next holiday she can go with her Dad and I’ll stay there 😉 Thank you so much for taking excellent care of her, would recommend Petstay without a doubt. ”
“I have used Petstay twice now and both times I’ve been super pleased with how well my lovely Bruno has been looked after. He is a typical daft choc lab but is such a special boy to me that only the very best will do. I will definitely use again when required. ”
“What can I say absolutely fantastic. Gizmo went to stay at the most welcoming home & I can honestly say he was treated like a king. Lauren & Jeremy couldn’t have done enough to make it as easy as possible. I would highly recommend PetStay & Gizmo can’t wait to go back. ”
This was our 1st time using PetStay, I’m sure it will not be my last, I would just like to share our experience with anyone wishing to use petstay, from the 1st phone call, lauren the lady who I delt with was, friendly and helpful, full of information, they offer a fantastic service, I was really pleased, my dog henry came home relaxed and happy after his stay.
I would give PetStay 5 stars and would recommend there service to anyone.
Just wanted to let you know how wonderful Pauline and Malcolm were with Harvey. I was more than happy with the service they provided. I could tell when I picked Harvey up that he was relaxed and felt at home in their home. Next time I need someone to care for Harvey I hope Pauline and Malcolm are available.
Thanks so much for finding Harvey such a wonderful place to stay, which in turn made our holiday really enjoyable.
I just wanted to drop you a line to say how pleased I was with the care Hollie received last week while staying with Carol and Barry. I also wanted to thank you for all your efforts in arranging it. It has totally put my mind at ease about leaving Hollie with carers and I wouldn’t hesitate to use your service again. I was so happy with the service that I have booked a two week holiday next year and would be grateful if you could check if they would be available.
Just to say I am thrilled about discovering PetStay – giving me the peace of mind that Edith has as good a holiday as I do!
To find out more or to arrange a visit to one of our carers in the Huddersfield, Halifax & Barnsley area, please get in touch using the details below.
Tel: 03337 720924
Mobile: 07717 296666
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Huddersfield, Halifax & Barnsley office address is 21 Palesides Avenue, Ossett, WF5 9NL. For the purposes of data protection PetStay is a data controller (ZA219673).
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
· Tax details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email firstname.lastname@example.org or by post at PetStay, 21 Palesides Avenue, Ossett, WF5 9NL. Alternatively, you can telephone us on 03337 720924.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to email@example.com.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email firstname.lastname@example.org.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.