Home Dog Boarding
Home Dog Boarding in
We are the alternative to kennels
in Newcastle-under-Lyme, Stoke-on-Trent, Trentham, Leek,
Cheadle, Uttoxeter, Stone, Eccleshall, Stafford, Penkridge.
Your local PetStay branch
Home Dog Boarding in Staffordshire
We are a loving alternative to kennels
in Newcastle-under-Lyme, Stoke-on-Trent, Trentham, Leek,
Cheadle, Uttoxeter, Stone, Eccleshall, Stafford, Penkridge.

Tel: 01538 300225
Mobile: 07816 865410

PetStay Staffordshire Branch

☎ – 07816 865410

E – janeprince@petstay.net

Hello and welcome to PetStay Staffordshire, offering dog home boarding in the Staffordshire Moorlands, Stoke-on-Trent, Newcastle and Stafford areas. I’m Jane Prince and I live in the Staffordshire Moorlands with my fur-boy Barney and hubby Paul.
Holidays are great, but what do you do with your dogs when you can’t take them away with you? Some dogs just don’t like a kennel environment; they need company and cuddles. That’s where PetStay is ideal! I match your pooches with ‘Carers’ – experienced dog-lovers who take them into their own homes. They are all carefully selected & inspected, licensed & insured and I would happily leave my Barney with any of them.
With PetStay, you meet the recommended Carer before you book and, when it’s holiday time, you take everything your dogs need for their stay. While you are relaxing on your sunbed, they will be relaxing on their own beds, surrounded by familiar things in a loving home.
Give me a call today to tell me about your dogs – I’m looking forward to helping them find their perfect holiday home.
And if you’re interested in becoming a Carer, are at home during the day, have a very secure garden and love dogs, please get in touch for an informal chat.
Jane Prince, PetStay Staffordshire.

Contact Details

To find out more or to arrange a visit to one of our carers in the Staffordshire area, please get in touch using the details below.


Tel: 01538 300225

Mobile: 07816 865410

Email: janeprince@petstay.net

Licence Numbers :- Staffordshire Moorlands Council Licence No SMDC/AAB001  Stafford Borough Council Licence Number M090262  Stoke-on-Trent City Council 329796   East Staffordshire Borough Council AB0040   Newcastle-under-Lyme Borough Council M021249

Areas coveredThe areas we cover:

ST1 – ST8: Biddulph, Alsager, Kidsgrove, Newcastle-under-Lyme, Stoke-on-Trent, Trentham.
ST9 – ST14: Leek, Cheddleton, Werrington, Blythe Bridge, Cheadle, Tean, Uttoxeter.
ST15 – ST21: Stone, Eccleshall, Stafford, Gnosall, Penkridge.

Are you worried about leaving your dog in kennels? Have you ever considered a home boarding service in the Staffordshire area?

At PetStay Staffordshire we’ve carefully selected many caring and affectionate people who will care for your dog while you’re away on holiday. Our dog sitters in the Staffordshire Moorlands, Stoke-on-Trent, Newcastle and Stafford areas are all carefully vetted by myself and insured providing a far better experience for your dogs than kennels because we provide a home from home environment, a real alternative to kennels.PetStay Staffordshire is licensed and insured to care for your dog while you are away.

Here at PetStay Staffordshire we offer an outstanding dog sitting service to families who would prefer to have the peace of mind that their dogs are happy and settled in a loving environment whilst they are away on holiday.

We will pair your dog with a suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.

Since 2005 PetStay have gained an excellent reputation for providing a dog home boarding service second to none, far removed from the experience of traditional dog boarding kennels. PetStay Staffordshire are now becoming known as your local dog sitters.

Home Boarding for Dogs

Home Dog Boarding

  • Exclusive service for your dog/s, we do not mix different dogs together
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • Your dog/s stay in one of our loving carers homes
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices* (Please see below)

1 Dog £30.00 a day
2 Dogs £40.00 a day
3 Dogs £50.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s home with food, a bed, toys, and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.


*PetStay Arrangement Fee

Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance.  These are 2 separate payments.  The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer.  For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.

The Arrangement Fee is non-refundable or non- transferable

The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog.  The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.

The Dog Carer’s Allowance

The Carer’s Allowance is paid direct to the dog carer when you drop your dog off

Keep Healthy, Become a Dog Carer!

If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!

Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!

We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!

Please call Jane for more information and an informal chat

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

You will receive a daily allowance starting from £16 per day.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

Our Reviews

Lily our 10 year old Snoodle had a wonderful time with Judy, we were sent photos and updates whilst away which was a great relief to know she was being well looked after and seemed very content, will defo use this service again.


June 2022


We were happy that Millie was staying with Neil & Sue after her trial stay went well a few weeks before. When we arrived at their home Millie’s tail started to wag and she seemed excited about going into the house and staying with them, which put our minds at rest as we were leaving her for three weeks. On our return Neil & Sue said she had been fine and enjoyed her routine including her daily walks. So pleased to leave her in a home environment with such lovely caring people. Will definitely not have to worry when leaving her in August. Can’t thank you, Neil & Sue enough.

Julie & Ian

May 2022


Kay & I are so very happy we found PetStay and Pat & Geoff. Marnie absolutely adores staying with them and it is very clear they love Marnie too. We are so lucky to have such wonderful carers for Marnie and, for her, it is like her own holiday. Kay & I can completely relax knowing Marnie is having 5 star attention with P & G. They are such lovely people, we are massively pleased with all the arrangements.

Kay & Nick

March 2022

Peggy & Tessa

Our 2 dealings with PetStay ( North Staffordshire) have been extremely professional from start to finish. Jane managed to find the same carer for our 2 dogs which was very reassuring. The level of detail required from the start of the process is very thorough and we felt very confident that all would be done to ensure our dogs were well looked after, which indeed they were. Sue and her family were very welcoming and looked after our dogs as though they were their own. Sue sent texts and photos when we were away to reassure us that the dogs were happy. She was very understanding with our younger, very nervous dog who was obviously very much at ease with the family. The trial visit is an excellent idea for both carer and owner. Thank you Jane and Sue and family for your care and concern.


July 2020


“I can’t say enough about Rosie, Adrian and their lovely daughter Aoife, who cared for Splitz whilst I was on holiday. He is an aged dog of 16 years, who is almost blind so needs lots of TLC. He went for lovely walks and I know he had lots of attention. I have no hesitation in letting him be cared for again in their lovely home.”

September 2019


“We cannot say how happy we are to have chosen PetStay for Connie Judy was amazing. Connie was so looked after and spoilt we will never let Connie stay anywhere else. PetStay for your pet is the best care a pet could ask for thank you so much.”

Cath and Nick
September 2019


“Chris and Bob were lovely, they looked after Curtis like he was their own pet. They gave him lots of love, walks and treats and provided a warm, safe environment for him which gave me a great peace of mind. Jane was very prompt and informative with all matters regarding availability and processes. I would recommend PetStay and use their service again.”

September 2019


“Thanks again Jane for finding us such a lovely couple, Sarah and Glyn, to look after Bruno – he had a great time with them. Look forward to booking with you again soon.”

Christine and Sam
September 2019

Chase & Tommy

“Chase and Tommy had a fabulous holiday with Auntie Lisa at her house. They were spoiled, it was a real home from home. We even had texts to say they were settled and that they were all snuggled on the sofa. I would highly recommend… FANTASTIC.”

September 2019


“It was our first time leaving Rufus with carers whilst we went on holiday for a week. After a meet and greet with Glyn and Sarah we knew he would be well looked after. Rufus had a great time – he went on lots of walks, they were happy to keep us up to date with how he was getting on and he came back to us a happy doggy! Just want to say thanks and we would be very happy to use PetStay again.”

Melissa and Steve
August 2019


“I have complete confidence when Ollie goes to Teresa & Andy. They are lovely people & care for Ollie so well. Each time he stays with them he remembers them & they get a big greeting from him. He obviously loves staying with Teresa & Andy & is completely safe & secure in their house & garden. I am so grateful to them for all their help.”

May 2019


“Teddy had a wonderful stay with Judy and Mike. Their house really was a home from home for him while we were away. They really cared for him which meant that we could enjoy a worry-free mini-break. Teddy is looking forward to returning to his holiday home in 6 weeks’ time! Many thanks for organising it all for us.”

Helen & Ian
April 2019


“This was the first time we had used PetStay and [were] naturally a bit apprehensive. Judy and Mike were lovely, we had a prior meeting with Poppy. Judy immediately played with her and Poppy just started to play and we knew then that she would be happy there. We were updated with lovely photos and she looked happy and we wondered if she would want to come home!! We will use PetStay again in the future.”

April 2019

Molly & Coco

It was Molly and Coco first time away from home and we were a little apprehensive but we needn’t have been they had a great time with Judy and Mike, they settled quickly and seemed very happy. Judy kept in touch with us by email with updates on how they were and stories of the funny things they were doing, she also sent photos. Very good service would recommend PetStay. And a big thank you to Judy and Mike for enabling us to have a great holiday.

April 2019


Thanks so much for helping us out at such short notice. So professional and supportive from the first contact. Matched up with a perfect sitter and we felt at ease from the first moment. Honey had a great week and we loved that it was like ‘home from home’. Looking forward to next time! Thanks again.

March 2019


“Pat & Geoff were a credit to your company. It was their first time to have a dog to stay and they both wanted to get everything right! [At the Meet & Greet] they gave me the time to explain what makes Charlie ‘tick’ and I felt they really knew him. I left Charlie with them feeling very confident that he would settle and have a good time. As requested Pat sent me some updates while I was on holiday which was much appreciated. I would not hesitate to use Pat & Geoff again.”

March 2019

Barney & Scally

“I am so happy leaving Barney & Scally with my pet carer Sue. She looks after them very well and they do what they would do at home, which pleases me.
I get pictures, which is nice, and I just don’t worry about them. But it’s lovely to get them back!”

March 2019


“This was our first time using PetStay. Roxie our much-loved boxer stayed with Lynne and Ray and was so well cared for we don’t think she wanted to come home as she wouldn’t get out of the car when we pulled up at home. We would not hesitate to recommend Lynne and Ray to anyone thank you again.”

January 2019


“Tarra had a fab time with Judy, and it was reassuring to have regular emails with pictures of Tarra. It was a pleasure to have used the service and I look forward to using you again.”

January 2019


“Wilma has been staying with carers at Petstay for a few years and it has proved to be the best care that Wilma could have ever had. Mary and Ken and Lynne and Ray have looked after Wilma as if she was their own. Although Wilma misses her own home, she settled well with both families and they said she wasn’t a bit of trouble. We would recommend this service without reservation. It has been the best quality of care ever. Thank you to all involved in PetStay. Well done! What a great team you are!”

January 2019


“What a fabulous service. Our dog, Max is quite nervous and doesn’t respond well to being in kennels. When I discovered Petstay I was delighted. We have used the services of the lovely Sue and her family for Max on several occasions. Sometimes I worry that he has just too good a time there and won’t want to come home. I can’t recommend the service highly enough.”

November 2018


“Sue and her family looked after my 40kg dog Archie in January. I couldn’t have been more happy, they sent me photos and kept me up to date with how he was doing. He looked so content and super healthy, and happy when I collected him. The whole process of booking Archie’s stay through Jane at PetStay was easy and professional which helped put me at ease leaving him with someone new. I would recommend Sue and PetStay to anyone and will certainly be using them again! Thank you so much!”

January 2018



My normal dog sitter had to cancel a long standing booking due to a personal problem and she recommended PetStay to help out. At very short notice we contacted PetStay and they introduced us to an exceptional carer within a day. A visit was arranged and the booking was confirmed. Archie our Cavapoo came back from this visit tired but contented and we could see straight away he’d been spoiled rotten and given loads of love. Can’t praise this service enough. There will be a lot more business going their way from us.

November 2017



“Wanted to let you know that Henry had a wonderful time with Judy. And we were so thankful for the photos & emails she kindly sent us throughout our holiday.”

Jeanette & Gary,
August 2017

Staffordshire-Maya & Cooper

Maya & Cooper

“I’ve just picked the babies up from Mary & Ken and just wanted to say a big thank you. The dogs were so relaxed and happy when I got there, they’d obviously had a fantastic time. I wasn’t at all upset that they weren’t overwhelmingly pleased to see me, a sign to me that they were happy! Mary and Ken are lovely and their attention to detail in making sure everything is just right is excellent. I think the dogs will miss them and all the attention they got!”

March 2017



“I just wanted to thank you for recommending Marilyn to us for looking after Louis. We have just picked him up this afternoon from her and she has been great with him. As you know, it was a big step for us to leave him with a stranger, but we feel reassured that he has been well looked after and loved.”

February 2017



“We happened upon PetStay via an internet search. The testimonials given were reassuring, as was our initial meeting with Marilyn. Upon collecting Bonnie after her stay, it was very clear that she had been well looked after and cared for – fully justifying our decision to place her into Marilyn’s care.”

October 2016



“We had a lovely holiday and it was made easier because we knew Daisy was well cared for. Pauline made her feel welcome from our first visit. I never worried about her while we were away – I felt so at ease with Pauline and she obviously loves dogs. I would have no hesitation asking Pauline to look after Daisy when we go away in future, so thank you for introducing us to this lovely lady.”

October 2016


Jack & Penny

“I can’t thank Jane & Sarah enough for helping me out. Initially, I thought I was going to have to cancel my holiday, as I had been let down at the 11th hour. To go on to meet Sarah, who put my mind at ease immediately, soon put any such thoughts out of my mind. Sarah even texted me two photos of my dogs [Penny & Jack] which gave me peace of mind. I wouldn’t hesitate in recommending Jane, Sarah or PetStay. Thank you very much.”

October 2016


Maisie & Poppy

“Thank you to Jane from PetStay for finding us such a lovely couple, Lynne & Ray, to look after our two labradors Maisie & Poppy. They both enjoyed their stay while we were away. We would recommend PetStay to anyone who is looking for home-from-home dog boarding, and are already looking to book for 2017.”

Michelle & Paul
September 2016



Ruby had a super time. She was pleased to see us, but is very content. We could not believe how much she had grown in two weeks. It was lovely of Judy to save Ruby’s baby teeth for us. We had a lovely holiday and it was great to know that our pup was well cared for. We will definitely use PetStay again.

Alison, Philippa & Gemma
September 2016



“Thanks to PetStay for taking care of Harvey during our weekend break. We were very impressed with the whole service. It was very reassuring to meet Judy (the carer) in advance to discuss Harvey’s routine. Thanks to Judy we knew Harvey would be very well cared for while we were away. We will definitely be using PetStay again”.

Gill & Andrew
July 2016



“From the initial meeting with Pat, she bonded well with Olly. We could tell she loved dogs and her experience gave us confidence our beloved pet was in safe hands. We got regular updates while we were away – she even managed to tire him out one day which is a feat in itself!! He had a brilliant time and I would not hesitate to leave Olly with Pat again. Thank you to Pet Stay for finding another wonderful carer and to Pat and Steve for the love and care they showed to Olly.”

Becky, Kevin & Olly
July 2016



“Excellent service from beginning to end. Communication from Jane and Marilyn was excellent, set up was easy, facilities at Marilyn’s were first class, secure, friendly environment. We were even sent photos whilst we were away to show China was happy and settled. Highly recommended.”

July 2016



From the moment we met Carol we could tell she genuinely cared about Olly’s welfare which really helped put us at ease when it came to leaving him. The initial meeting was well planned and we followed the guidelines given so things ran smoothly.

Communication from Jane and Carol was excellent and any questions, worries or concerns were answered quickly and to our satisfaction.

Olly had a great time with Carol – he was lovingly cared for and the interaction with another dog [Emily] has already had positive benefits for his routine. We had updates about how he had settled the first day which helped us not to be worrying while we were away. Carol really treated him like her own – we look forward to using the services of Carol and Emily again soon and would definitely recommend PetStay to everyone!

Becky & Kevin,
July 2016



“I was nervous about leaving Jasper for the first time but from the initial meeting with Jaspers carer, Carol, I knew I had nothing to worry about. She made me feel at ease and obviously had the dogs’ comfort and safety as utmost priority. We kept in regular contact throughout Jasper’s stay and she sent pictures to show me how he had settled in. Thank you to PetStay & Carol for making Jasper’s first holiday such a pleasant experience. I’ll be recommending you to family & friends.”

July 2016



PetStay ticks all the boxes in providing an ideal solution to the problem of having a happy pet whilst you are away on holiday.
Kennels can be a daunting experience for your dog and you don’t like to put on family and friends by leaving them with a demanding guest for a week or two.
Luckily I heard about PetStay and contacted them. Turned out I knew Jane who runs the Staffordshire branch and knew she was in business for her love of animals.
Jane paired us up with Marilyn – another lovely lady who has devoted a large part of her life to caring for rescue dogs.
I felt assured that Poppy, our Border/Bichon cross would be happy in Marilyn’s home and she was!
I would recommend PetStay to anyone who is looking peace of mind and a happy pet whilst they holiday.

July 2016



Dexter had a great holiday with Lynn and Ray they treated him like it was home from home, l received plenty of messages and pics excellent service will definitely use this service again.

July 2016


Harry & Pablo

Our dogs had never been in kennels and we were very nervous about leaving them. Our first meeting with Lynne and Ray quickly showed us that we had nothing to fear and our two dogs took to them immediately, much to our amazement. We were very confident that they would be well looked after and this was definitely the case – when we returned they were pleased to see us but would have happily stayed there!

The updates and photos while we were away were very reassuring and it was great to see the dogs looking so happy and doing all the same things that they do at home.

It is really good to know that we have people we can trust to look after our very precious pets enabling us to go away secure in the knowledge they are safe and happy

Steve & Jill,
June 2016



‘We were nervous of leaving our young dog with anyone when we went on holiday and were unable to take him with us. There was no need to worry – Judy was amazing – engaged really quickly with Bertie and he was happy and comfortable with her. We are planning to use PetStay again in the Autumn and we are sure Bert will look forward to it too!’

June 2016


Chester & Vito

We have struggled to find a holiday home for our 2 dogs for 3 years. This is due to one of them being a very large breed and he doesn’t get on with other dogs meaning they have to have one to one care.

I phoned Petstay on a Monday and by Wednesday the same week we was on our way to Lynne and Ray’s house for a meeting, also taking our boys. They had gone above and beyond to make their house safe and secure for their new guests. Vito and Chester had a sniff around, lots of kisses and cuddles and we knew then our babies were going to be in safe hands, so we booked them in for the following week.

Lynne & Ray couldn’t ask enough questions to make sure they had all the information they needed and they wrote everything down. They were also able to give Chester his medication. On our return, our dogs looked happy, healthy and very well looked after. Now we’ve got them home I actually think they’re sad as they miss Lynne and Ray.

Thank you Lynne and Ray for an impeccable service and thank you PetStay for introducing us to such kind, caring and loving carers for our babies. Thank you also for making the whole service quick and easy.

P. S we have already booked them in again for in two weeks time for 7 nights :).

May 2016



“Thank you for finding such a lovely carer for Maisie – I was thrilled with Lynne and her husband. Maisie seemed really happy and settled when we collected her after our holiday and I have already recommended your services to two other people!”

April 2016

Staffordshire Max


“Thank you so much, Max had a lovely time with Judy. She was a perfect host. We’re so pleased she enjoyed having Max and he will be happy to stay again.”

John and Jane,
March 2016

Darby & Jemima

Darby & Jemima

My dogs have had a great time with Judy this week. I was really apprehensive about leaving my dogs with a stranger but they have been fine. I can tell they have been very well looked after and welcomed into Judy’s Home. I would recommend this service.

February 2016

Dog sitting services in LeicesterContact Details

To find out more or to arrange a visit to one of our carers in the Staffordshire area, please get in touch using the details below.

Tel: 01538 300225

Mobile: 07816 865410

Email: janeprince@petstay.net

New Customer Enquiry

Name (required)


Email (required)

Postcode (required)

Pet Information

Dog 1



Dog 2



Holiday Dates

Are they happy being placed with another dog? (this is only if the carer has a dog), or would you prefer for them to be placed with no other dogs?

Would they be happy being placed with a cat (this is if the carer has a cat)

Some of our carers still have children living at home (always over the age of 7). Would you be happy for them to be placed where there are children?

Do they sleep up or downstairs?

How are they on the lead?

Are they neutered / spayed?

Any other Information


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)


Email (required)


Information that you think would help us with your enquiry.


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies


At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.


Who are we?

PetStay Staffordshire’s office address is Cave Farm, Onecote, Leek, Staffordshire, ST13 7RY.

For the purposes of data protection PetStay is a data controller (ZA174102).


What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.


How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.


How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.


We may use your information:


  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure


We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:


  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers







Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.


We will retain information about you for the duration of our relationship with you, then 3 years.


Prospective customer data is retained for no more than 3 years.


We will retain financial records for 6 years, following the end of the current financial year.


Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.



Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer


·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence


We will retain information about you for the duration of our relationship with you, then 12-months.


Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.


Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)


We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.


Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.


Data is stored on secure EEA-based servers.




Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.


We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.


We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.



Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.



Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.


With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:


  • You can verify the details you have submitted to PetStay by contacting us by email janeprince@petstay.net or by post at PetStay, Cave Farm, Onecote, Leek, Staffordshire, ST13 7RY. Alternatively, you can telephone us on 01538 300225.


  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.


  • You can always feel free to update us on your details at any point by sending an email to janeprince@petstay.net.


  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.


  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email janeprince@petstay.net .


You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).



Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:


  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.



Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.


We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.



Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.



Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.




Cookie Name Purpose
Google Analytics _ga
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.


Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.


Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.


Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout


Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.