PetStay Wakefield & Castleford Branch
Hi, my name is Rachel and I run the PetStay Wakefield & Castleford branch. I live in West Yorkshire with my husband Jason, our three children and our two cocker spaniels, Buddy and Tess.
After collecting Buddy and Tess from the kennels one day I was completely ignored for a week. They had made it very clear that an alternative arrangement must be found! I discovered home dog boarding was a happier alternative for my dogs, and that’s where PetStay came in.
Your beloved dog would have its every wish and command met by one of our lovely licensed carers, resulting in peace of mind for you and a very happy and content dog upon your return. Be it from a fortnight abroad to a sneaky weekend break, we care for your dog exactly as you would at home with all routines kept to throughout their stay.
Home from home boarding is the preferred alternative for many dog owners looking to go on holiday without their dog, and PetStay offers a loving and caring environment for your pet while you’re away.
Why Choose PetStay Wakefield & Castleford
PetStay Wakefield covers the whole of the WF post codes and offers a “home from home” environment for your loved pet while you are away on holiday. We will stick to the routines that you already have in place for your pet, shower them with love and attention, and on your return will hand back a happy and relaxed dog.
All our carers love dogs. They are experienced dog owners who will provide the very best care for your pet while you are away. Each host carer is personally interviewed by PetStay to make sure that they are happy with the environment your pet will stay in. The host families are also covered by our public liability insurance. Some of the carers may have a dog of their own, and if you have a pooch that is happy to be placed with another dog we will arrange a meet up for a bit of a sniff.
How it Works
When you get in touch I will ask you lots of questions about your dog to make sure that I will be able to match them up with the most suitable carer. We ask that all new clients along with their dogs have a meet and greet with the carer so that everyone is happy. That way we know everyone’s going to get along with each other. Then you can go away, whether business, holiday, or quick get-away, confident that your pooch will have a holiday of their own.
If you’d like to book a doggy holiday please get in touch using the numbers or email below. We look forward to hearing from you.
I am also on the lookout to add to my lovely team of licensed and insured carers. So if you love dogs and have time on your hands get in touch this could just be your perfect job!
Rachel, PetStay Wakefield & Castleford.
To find out more or to arrange a visit to one of our carers in the Wakefield & Castleford area, please get in touch using the details below.
Mobile: 07963 732653
Licence Number: LN/000000888
We cover the whole of WF postcode area including:
all WF1 TO WF11.
Including: Wakefield, Normanton, Pontefract, Castleford, Knottingley, Ossett, Outwood
Are you worried about leaving your dog in kennels? Have you ever considered a dog sitting or home boarding service in the Wakefield & Castleford area?
At PetStay Wakefield & Castleford we’ve carefully selected many caring and affectionate people who will care for your dog while you’re away on holiday. Our dog sitters in Wakefield who are all carefully vetted by myself and insured, provide a far better experience for your dogs than kennels because we provide a home from home environment, a real alternative to kennels in Castleford.
Here at PetStay Wakefield & Castleford we offer an outstanding dog sitting service to families who want the peace of mind of knowing their dogs are happy and settled in a loving environment whilst they are away on holiday. Your peace of mind is incredibly important to us, which is why we are licensed and insured to care for your pet.
We will pair your dog with a suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.
Since 2005 PetStay have gained an excellent reputation for providing a dog home boarding service second to none, far from the experience of dog boarding kennels. Now PetStay Wakefield & Castleford are becoming known as your local dog sitters.
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Our Prices* (Please see below)
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
*PetStay Arrangement Fee
Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance. These are 2 separate payments. The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer. For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.
The Arrangement Fee is non-refundable or non- transferable
The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog. The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.
The Dog Carer’s Allowance
The Carer’s Allowance is paid direct to the dog carer when you drop your dog off
Do You Want to Work With Dogs?
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Rachel for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £12.00 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Oscar & Lola
Oscar and Lola had a fabulous holiday with Jan and Chris. They were spoilt
rotten with lots of love and cuddles. Just what my two enjoy.
Jan has a beautiful home with all the facilities for any dog to have a great
stay. Jan happily kept me informed about the rascals.
We will be more than happy to use PetStay again, especially if we can go to
Jan and Chris.
Just want to say when we go on holiday we have no fears or worries about leaving Tom with Lauren and Jeremy which we have done on many occasions, we know he is loved and well cared for as much as we can hope. We have already booked him in for March and September with same, so highly recommended, nothing else to be said, but thank you both.
Thanks again PetStay for finding a happy place for Maggie to be whilst we went on holiday. She stayed with Cathy and Misty and Cathy kindly sent us photos of Maggie which was reassuring. Have used PetStay a few times now and have always been happy. In fact Maggie will be staying again in 4 weeks time!
Thanks so much for your help and for the introduction to Jan and Chris. They have our Ben the perfect ‘second home’ whilst we were away. Ben was clearly very settled and happy, which was an enormous relief for us, as he had not stayed anywhere else before. We would be more than happy for Ben to stay with Chris and Jan anytime. They are the perfect dog-loving couple and treated him like family. Thanks again
Steve and Jane
Angus & Rosie
Our 2 dogs Angus and Rosie went on a PetStay holiday to stay with Annette, where they had a great time. We met Annette before our holiday and she was great with the dogs so we knew they’d be OK. We got pictures and updates whilst we were away and could see they’d been well looked after when we picked them up. We hope Annette will be available for our next holiday ?.
What can I say apart from wow! First time we’ve left our 11 month old puppy for more than a few days. I knew from our initial meeting with Annette that she would be in great hands. Throughout Lottie’s 10 day stay my family and I all felt at ease knowing that she was in an home, surrounded by ‘humans’ who loved her like their own. We received regular texts, photos and videos of Lottie having fun ‘on her own holiday with Annette’. Cannot recommend Annette ‘PetStay’ enough. Thank you from us all :).
PetStay are fabulous. We have used them twice this year for our Border Collie Toby. Toby recently stayed with Tina for 10 days whilst we went on holiday. He had a fabulous time with Tina, got lots of lovely walks and cuddles. Thoroughly recommend PetStay, Rachel was brilliant and asked all the right questions so she could match Toby with the right family. We got to go and meet the family before we were asked to part with any cash. Will definitely be using them again.
Sweep & Monty
We just wanted to say how grateful we are to Geoff and Sharon for taking such good care of Sweep and Monty for us while we had a family holiday. They were so kind and calm with our dogs that both Sweep and Monty settled very well and very quickly. In fact both dogs are sulking now that they’re home again! Geoff and Sharon even sent us regular photos and updates on how Sweep and Monty were doing, which was such a lovely thing to receive and to top it off they had bought both dogs a leaving present too. We wouldn’t hesitate to recommend Geoff and Sharon, but we want first dibs!
Many thanks Rachel.
Michaela and Simon
Our dogs, Sam and Millie, spent a week with Jan and Chris. Both dogs came back very relaxed and happy. Our dogs are older, so obviously we worry a bit about leaving them, but Jan sent us a couple of messages whilst we were away to let us know that they were fine. She has a lovely house and secure garden which they could wander out into and lie in the sun. They also had lots of walks, and even won prizes at a local village show! Booking through Rachel was straight forward and I would be more than happy to use PetStay again. Jan genuinely seemed to enjoy having Sam and Millie, and I would be very happy to leave them with her again. Thank you.
Jan and Chris
Second time we’ve used PetStay for Oscar. Quick response times, clear instructions and details for contacting our carer. Oscar was looked after by a lovely couple. Would have no hesitation in using PetStay again.
Thanks very much to the lovely Geoff and Sharon for looking after Oscar so well. Good communication whilst away, which put our minds at rest to know he was settled. Had already booked him in again for August and are perfectly happy to send him again. Once again, thank you very much.
It was the first time we had ever been apart from Molly for over 2 years, so I was very anxious about leaving her. However it was obvious right from our initial meeting with her PetStay carers that she was in really good hands. Being able to have a relaxed week on holiday was great. On collecting her after the week it was clear to see the bond she had developed with her carers. We will certainly be using PetStay again. An excellent service at a very reasonable price
Mack and Harvey
We used Petstay for the first time in April for our two dogs and have already booked again for July! Rachel paired us with a lovely couple who live one minute walk away from us – they are totally fabulous and our dogs were so at home with them. Really recommend PetStay after a couple of awful experiences with kennels.
Mac and Ruby
This was our first time using Petstay and I can’t praise it enough. I have two little dogs Mac and Ruby and I was keen that their stay should be with someone who didn’t have other dogs and Rachel matched me up with the perfect couple. Jan and Chris were brilliant and it was obvious when we picked the dogs up that they had a great time. I will definitely be using PetStay and Jan and Chris for all their future holidays. Thank you for allowing me to have a worry free break knowing my dogs are happy
Really pleased with the service provided by Rachel. She was able to pair me up with a lovely lady called Sharon, who was experienced with the Staffy breed. This put my mind at ease and meant I could have a stress free holiday, knowing that my dog ((Junior) was left in capable hands. I would have no hesitation in recommending PetStay and Sharon to anyone who is looking for this kind of service. Five stars!
It’s the first time I have ever left Tyson with anyone other than my dad I was very scared in leaving him, thinking he wouldn’t settle etc. How wrong was I !!! Tyson loved staying at Jans ! What a lovely couple her and her partner are they looked after Tyson as if he was there own. She sent me regular messages to let me know how he was including pictures.
They loved having Tyson and gave him 100 % care and attention. I will deffo be using this service again. Tyson loved it Thank you so so so much Jan x.
Ron & Daisy
Ron & Daisy had a lovely short break with Jan & Chris – I was kept up to date by text while I was away, & it’s lovely to receive messages such as ‘they’re both fast asleep on the sofa’ as that’s exactly what they would have been doing at home! They were kept to their usual routine for walks and feeding and had lots of fun playing in the garden while they were away.
I’d have no hesitation in leaving our dogs with Jan & Chris again, and I’m very happy to recommend PetStay.
Sam my 10 year old Yorkshire Terrier has just come back from a luxury holiday himself – whilst I was on a cruise in the Caribbean he was having 2 walks a day – laying on the sofa and enjoying lots of cuddles at affection. I really do believe Sam was a little disappointed to see me come back from holiday!! I had total peace of mind that Sam was safe and well looked after with Chris.
This is my 3rd time using PetStay and I am just about to book again for the summer holiday!!
Just collected murphy after leaving him with carol and geoff, we have used pet stay three times now and we could not be happier, murphy is happy when we drop him off and extremely well looked after that enables us to feel reassured and relaxed on our holidays, we can not praise them enough.
We have used PetStay before but our usual sitter was unavailable and we were booked to have our dog stay with Carol. From our first meeting with her, through to picking up Penn after our short break, we found everything to be exceptional. Carol is a friendly, caring and compassionate lady who clearly loves dogs. Her home environment is calm and pet friendly and full of love. We would have no hesitation in recommending Carol and PetStay and will definitely use again. Thank you.
Here is the review: Oscar was happy when we picked him up from Steve I hope they enjoyed having him. I did tell them that he was a rescue and how he had been since we got him but he is getting better all of the time. Thank you for running this service and I will use you again and recommend you to friends and family thanks again Kim and Ian
Kim & Ian
This is the first time we have left our lovely old girl, Maddie, with carers at Petstay but we will not hesitate to do this again. From the moment we met Geoff and Sharon we knew she would be well cared for whilst we were away. Their attention to Maddie’s needs were second to none and it was obvious that they treated Maddie as they would their own dog. Geoff sent us updates and photos while we were away, this was lovely and so reassuring for us to see her settled and happy. Geoff and Sharon are a lovely couple who clearly love having dogs in their lives, we would not hesitate in asking for them again and would highly recommend them.
We have used Petstay several times over the past few years for our chocolate Labrador, Bailey. We would never dream of putting Bailey in kennels as he is a very sociable dog who loves to interact with people. We have been delighted with all the carers we have placed Bailey with. Geoff was our most recent PetStay carer. Geoff was very thorough and detailed at our initial meeting, and we were confident that Geoff would look after Bailey with compassion, care and according to our instructions. Geoff and his wife Sharon were brilliant at sending us photos via a Whats App group whilst we were away and kept us updated with how Bailey was doing. This was over and above the call of duty, but it was lovely to get regular updates and pictures. Bailey can be quite a stubborn dog and he’s very set in his ways, liking routine. He’s also a very big dog to look after, but Geoff coped brilliantly with him. Bailey had a lovely holiday with them, and we would recommend PetStay to any dog owner who needs peace of mind that their pet is being cared for thoroughly.
Annabel & Andrew
Kody recently stayed with Lauren and her husband in Ossett. I felt the service provided was brilliant , this put us at ease knowing we could go away leaving Kody in good hands. We would definitely use PetStay again.
My border terrier Max recently stayed with Joy in Ossett. He clearly loved it – he was happy, at ease and felt very much at home. I was reassured by the text updates at the beginning of his stay and it was great to pick up a very relaxed dog when I returned from holiday. I would definitely use PetStay again.
I was extremely happy with how my dog Archie was looked after while I was away. As he’s only 9 months old this was his first time away from home, so I was a bit worried about how he was going to be. But we met up with joy in ossett before I went away, who was so lovely and she loved Archie straight away. She kept us up to date with txts how Archie was doing which was reassuring. Archie is going back to joy at the end of Sept and I know he will be well looked after.
Sam, our 6 year old black labrador stayed wuth Marie and her family, over Easter.
He had been to a dog boarders before, but was over a year ago, so was a bit worried how he would settle.
Marie up dated us on how he was doing and we could tell he was been spoilt by all the family. …even sending us a photo of him playing in the snow.
Cathy, was professional finding us the family and during the booking process.
We will hopefully be booking again soon. Thank you.
We used Petstay for the first time this year Marie looked after our two dogs and it was very clear when we picked them up that they had a great time. The whole family were wonderful and ensured they knew everything about our dogs to meet their own personal needs. Already booked for two more stays this year thoroughly recommend this service.
Never had any issues with the pet sitting service. Our pup is a bit of a sucker for company and couldn’t handle a kennel. This is the best solution available for a happy pup.
Lily & Jasmin
We had concerns never using the service before but from start to finish very happy with all involved with the service provided.
Steve – July 2017
I used PetStay for the first time in April and was a little apprehensive at first but I needn’t have worried.
We met our carer for Barney our Labrador first and got to know him a little and he met Barney. We warmed to him straight away.
The whole process from enquiring to boarding was very professional as they found out everything they could about our dogs needs.
Barney settled well and enjoyed his stay.
I can highly recommend PetStay for anyone who wishes to go away feeling settled in the knowledge their pet will be well looked after.
We booked again on our return for September.
Claire – July 2017
Rufus & Millie
Rufus and Millie had a great time. They were obviously very well looked after. It was home from home for them. Rufus remembered where the treats were! We had no worries leaving them or when we were away. We will definitely be taking them there again for their holidays.
John – March 2017
Ruby is often anxious, but from the first visit, she quickly calmed in the company of Jane and her lovely two dogs, Muffin and Reggie. It is the first time when staying away from home that she has been calm enough to eat on the first day of her visit, testament to the love and care that she received during her stay which helped her to feel comfortable and secure. As an added and unexpected bonus, Jane even kept her well brushed and looking beautiful. There was no frantic ‘hello’ when I came to collect her, just a very happy wagging tail. I cannot praise Jane enough for the care with which she planned for Ruby’s first stay, and the efforts she make her stay a very happy one. I know that Ruby has never been happier away from home and of course I can now have worry free arrangements for the future. Thank you Jane, Muffin and Reggie!
Katrina – September 2016
Rufus & Millie
“We left Rufus and Millie for the first time. Diane and her daughter were fantastic right from the start. They treated our dogs like their own and they settled in immediately. They obviously love dogs as much as we do. They took lots of photos to show us when we picked the dogs up. We would recommend them highly and we will definitely be booking again. Thank you very much.”
John – July 2016
We used Pet Stay for the first time last week and left our precious Jack Russell “Patch” in the very capable hands of Jane. We felt totally at ease and knew straight away that Patch would be well looked after and treated the same as at home. Jane was very friendly and welcoming and nothing was too much trouble. We would highly recommend Pet Stay and also Jane for the Wakefield area.
Louise – June 2016
Jake had a lovely time staying with Pauline while we were away. She took the time to find out about his routine and made him feel very welcome and at home. It was good to know he was with someone who was taking such good care of him and I would recommend her excellent service as it’s clear she loves dogs.
Judith – May 2016
Gemma & Daisy
This was first time we have used home boarding service. The arrangements from PetStay were efficient and smooth. We were introduced to Diane and her daughter (sorry forgot your name), they were fantastic, you immediately know they are dog lovers. They made Gemma and Daisy feel at home with loads of fuss and loves. Plenty of toys for them to play with. I was kept well informed throughout our holiday how they were. Will be using Diane and daughter again
Neil – May 2016
This is the first time we have used PetStay. We got to meet the carers in their own home first which was great.
We don’t often leave our dog and we were a bit nervous about how he would be. Jeremy and Lauren from PetStay in Ossett were wonderful with him and he was very well looked after. He was allowed to stick to his normal routine and he was treated like one of the family.
I have recommended PetStay to all our friends and we will use them again without hesitation.
Gary – December 2015
We felt reassured leaving our dog after an initial meeting with his carers before we committed. They left us feeling confident he would be looked after well, which he was. In fact, we’ve never seen him so exhausted when we returned to pick him up so we know he had a great time. We’d never use a kennels and happily pay more for a dog lover to look after our dog, though it is only marginally more and worth every penny!
Liz – December 2015
We are Charlie and Cooper and our mummy and daddy are Gail and Craig. They recently went on holiday and were determined not to put us into kennels. After some research they found Tracy Linfoot at PetStay. Tracy put them in touch with Fiona P who lives locally and we all went to visit her at her house to see if we would all get on. Turns out that Fiona P (who is now known as auntie fifi by all of us) knows how to look after and entertain us on a daily basis with trips out every day which included, the sculpture park, the woods, the fields and nice long walks.
One of us is partially blind and auntie fifi took extra special care and even moved her furniture to make things easier.
We were treated like members of her family and shown nothing but love, care and attention. We can’t wait to go back.
Thank you auntie fifi.
Craig – November 2015
My dog Molly was very happy with Diane and family. This was the first time I had used Petstay and I was impressed with the level of care she received. She came home with more toys than she went with!
– September 2015
Well pleased with our dog carer. Poppy was well cared for and would highly recommend She has slipped straight back into our normal routine. Having a look at owners home and checking safety before your pet stays totally puts your mind at rest. Our carer even text us while on holiday. Brilliant.
Dawn & Poppy
I have used Petstay many times over the past few years and have found the company and the carers dedicated to the customer -and pet-. My elderly dog has just stayed with Caroline in Ossett and she has been well cared for and they are a lovely family. It’s a great help now that there are more carers in my area. Will definitely use Caroline again.
Liz – May 2015
To find out more or to arrange a visit to one of our carers in the Wakefield & Castleford area, please get in touch using the details below.
Please be aware PetStay Wakefield & Castleford is currently having technical difficulties with their phone. Please email email@example.com.
Mobile: 07963 732653
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Wakefield & Castleford office address is 21 Moorfield Road, Leeds, West Yorkshire, LS8 4EE. For the purposes of data protection PetStay is a data controller (ZA218744).
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
· Tax details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email firstname.lastname@example.org or by post at PetStay, 21 Moorfield Road, Leeds, West Yorkshire, LS8 4EE. Alternatively, you can telephone us on 07776 212772.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to email@example.com.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email firstname.lastname@example.org.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.