Our training takes place over 3 days at the PetStay Head Office in Yorkshire and includes:
- PetStay overview and the market place
- Day to day running of your business
- Customer Services
- Carer Recruitment
- Setting up and running your PetStay business
- Technical training & set up
- Matching dogs to carers training
- Case studies
- Interviewing dog carers and what to look for
- Making the most of your dog carers
- Working with the PetStay booking system
- Sales and marketing
- Social media training and set up your Facebook pages
- Administration, accounts and reporting
5 Star Franchise Support
Compared with the industry average PetStay were scored higher with head office support 18% above average, franchise system 10% above average, proven system 16% above average, respect 13% above average, trust 17% above average, do It again 18% above average.
Overall PetStay came out at 8% above the industry average score
Carole Davy, Managing Director and PetStay founder said “We are incredibly proud to have won this prestigious award and to be recognised for our franchise model, training and on-going support along with our branding and the excellent relationships we have formed with our franchisees. It is such an important award for PetStay as it comes from our franchisees. Although 5 stars have been achieved we are always looking to continuously improve and develop further to help the franchisees to successfully grow their businesses”
Smith + Henderson, an independent research agency, coordinate the 5 Star Franchise Satisfaction programme. Steven Frost, CEO, said PetStay was awarded 5 Star Franchisee Satisfaction based on positive feedback from their franchisees. They rated it above average across all five key areas that we measure in our industry benchmarking programme, such as training and support and the relationship with their franchisor.
Ongoing comprehensive training and support will be given to franchisees, they have excellent support enabling them to achieve business growth. You will have dedicated support directly from the people who have successfully built the business
Once you have had your initial training from PetStay, it doesn’t stop there – we will be with you every step of the way especially in that first year when everything is new to you. We provide on-going support and extra training is also available to you.
We feel that our training, support and backup are key features of our franchise offer.
PetStay also provides comprehensive telephone and e-mail support and have a designated franchise business development team to help you run and grow your business.