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Franchise Opportunity
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Franchise Opportunity
Hello my name is Sophia and I am very excited about welcoming you to PetStay Norfolk. We offer five-star pet sitting, giving your dog a home-from-home stay and providing you with peace of mind while you’re away.
Ever since watching James Herriot on the tv and reading all his books, I have wanted to be a vet. After graduating as a veterinary surgeon and working as a vet for a few years I started a family with my husband and found I couldn’t really combine being a vet with family life.
I started teaching Animal Management at the local college and achieved my teaching degree after 2 years. This was a great combination, I still had a job where I could take my dog to work but when the children were off school, I was there for them as well. After teaching for about 7 years, it was time for a change. I was looking for a job where I could combine my love for dogs with my organisational skills and when I saw that PetStay Norfolk was available (in 2017), I jumped at the chance to take it on and I haven’t looked back!
Personalised, Home-from-Home Care – Your dog stays in a cozy, caring home, just like their own.
Solo Boarding Only – We never mix dogs from different families, ensuring a calm and relaxed stay.
Tailored Matching Process – We carefully select the perfect carer for your dog’s personality and routine.
Meet & Greet Before Booking – You and your dog get to visit the carer’s home beforehand to ensure a great fit.
Fully Insured & Licensed – Your peace of mind is our priority, with full insurance and licensing in place.
Ongoing Support – Our team is here to help, offering 24/7 support for both owners and carers.
With PetStay, you can enjoy your time away knowing your furry friend is safe, happy, and being cared for like family.
All our carers love dogs and are experienced dog owners who provide the best care for your pet while you’re away. Each carer is personally interviewed by PetStay to ensure they offer a safe, loving, and comfortable home environment for your dog. We are fully licensed, and our carers are covered by our public liability insurance for your peace of mind.
Some of our carers may have a dog of their own. If your pooch is happy to stay with another friendly dog, we’ll arrange a meet-up so they can get acquainted and see if they’re a good match.
1. Get in Touch – Call or email your local PetStay branch to discuss your dog’s needs and your preferred dates.
2. Learn About PetStay – We’ll explain how PetStay works and guide you through the next steps.
3. Matching Your Dog – We’ll take all the details about your dog and match them with the most suitable carer available.
4. Meet the Carer – We’ll arrange a meeting for you and your dog to meet the carer and ensure a good fit.
5. Ready to Book – If you’re 100% happy with your carer, you’re all set to proceed with your booking.
6. Confirm Your Booking – Complete our online booking form and pay the arrangement fee within 5 days to confirm your booking.
7. Confirmation – You’ll receive an email confirming your booking details.
8. Stress-Free Booking – You’re all set! No worries, just anticipation for your time away.
9. Drop-Off Time – On your dog’s drop-off day, bring their food, bed, toys, and any other essentials to their carer’s home. At this point, you’ll pay the carer’s allowance directly to the carer.
10. Enjoy Your Holiday – Head off on your trip with complete peace of mind knowing your dog is in great hands.
NR1 to NR31: Norwich, Great Yarmouth, Attleborough, Wymondham, North Walsham, Cromer, Dereham, Fakenham, Melton Constable, Holt, Sheringham, Walsingham, Wells-next-the-sea areas.
PE30 to PE38: King’s Lynn, Swaffham, Hunstanton, Sandringham, Downham Market areas.
We’re proud to offer our trusted PetStay service in your city, providing local, personalised dog care that ensures your pet feels right at home. With a dedicated PetStay branch in your area, you can enjoy peace of mind knowing your dog will receive the best care from experienced, fully vetted carers who are part of your local community.
Our daily rate is made up of two separate payments: the Arrangement Fee and the Carer’s Allowance. Together, these payments cover the full cost of your dog’s stay, ensuring they receive loving care in a safe and happy home.
Prices listed are per day (or part thereof), except for Bank Holidays, when the Carer’s Allowance is doubled — because we believe our wonderful carers deserve extra for their dedication during these special times!
The Arrangement Fee secures your dog’s booking and is due within five days of meeting your chosen carer. For repeat bookings, this fee must be paid within five days of your requested dates being confirmed by PetStay.
This fee is non-refundable and non-transferable, as it covers the service provided by your local PetStay branch in carefully matching your dog with a suitable carer. It also contributes to essential operational costs, including:
The Carer’s Allowance is a separate payment, made directly to your chosen carer when you drop your dog off for their holiday. On Bank Holidays, this allowance is doubled, reflecting the extra commitment and care our carers provide during these times.
Together, the Arrangement Fee and the Carer’s Allowance make up the full daily rate for your dog’s stay.
For more details on Bank Holiday rates or any other inquiries, please don’t hesitate to contact us.
Have you ever dreamed of welcoming adorable dogs into your home while enjoying a flexible, home-based role? As a PetStay dog carer, you get to spend quality time with lovable dogs while their owners are away on holiday, enjoy the companionship they bring, and receive a daily allowance – all without the full-time commitment of owning a pet!
As a PetStay carer, you’ll have the joy of looking after dogs while their owners enjoy their holidays, knowing their dog is in safe hands. We carefully match dogs to you, ensuring a stress-free and enjoyable experience. Whether you want regular four-legged guests or just occasional visitors, you have complete control.
So, if you love dogs and want to enjoy their company in a way that fits your lifestyle, why not join the PetStay family? It’s the paw-fect role for any dog lover!
Please fill in the details below, and we’ll get back to you as soon as possible.
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
You will receive a daily allowance starting from £16.50 per day.
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Have a browse through some of the latest reviews for PetStay Norfolk your local home dog boarding service for the Norfolk area.
Once again Belle had a lovely stay with Jenefer and Don in Norfolk, she gets so excited when she goes to their home, she has stayed with them several times now, we know we can go off on our holiday knowing that our little girl is in good hands
Deborah
We have boarded our American Cocker Spaniel with Jenefer and Don several times, and each time it felt like a home from home for Bella. We can go on holiday with peace of mind, knowing that she is in safe hands. And we get daily pictures of Bella!
Happy Guest
Again an excellent experience with PetStay Norfolk. Faultless from booking to actually leaving our dogs. We go away with the confidence that our dogs are being cared for and loved by the carers. Our girls go into the carers house and quickly settled down. Ali and Frank send us regular updates whilst we are away. We don’t worry about them at all. Thank you.
Judith
It was September 2023 when we first contacted PetStay. We were matched with Martin and Carolyn and a few days later we had our first meeting, Jack took to both Martin and Carolyn and it was a perfect match. Nine stays later with Carolyn and Martin Jack is very relaxed and loves them both and what is special we know that they love him. They always go that extra mile and we know he’s looked after in the same way we look after him. PetStay are a very well run company, very organised and most importantly very caring, I would always recommend Sophia’s PetStay to anyone who is going away for a few days or longer, you can be sure he or she will be looked after 24/7 Jack is already looking forward to his next stay with Carolyn and Martin in December, it’s lovely to be able to go on holiday and have complete peace of mind that Jack couldn’t be in better hands. Thank you Carolyn, Martin and PetStay.
Nico
This was our first use of PetStay (Norfolk) and our nine month old Cocker Spaniel Nala’s first stay away from us. She stayed with Clive, Allison and their dogs Missy and Willow. We received daily updates, videos and photos and couldn’t fault anything that Clive and Allison did. Nala had lots of fun and ended up missing Willow after we picked her up. We will more than happily go back to Clive and Allison again for future bookings.
Ian
This was Betty’s first stay with PetStay (Norfolk) and she had a brilliant time with Clive, Allison and their dog Missy. They were so diligent and thoughtful which meant we felt very comfortable, knowing Betty would be well cared for. We loved getting a daily update with photos and Betty is looking forward to her next visit. Thank you!
Tracey
Our dog Harry had a fantastic stay with Sophia, plenty of updates and photos received to let us know he was having a great time, thank you again and he looks forward to his return stay
Emma
Poppy stayed with Alison and Frank for her holiday whilst we were away. She has been going to them for a while now. It’s a real home from home and we have no qualms about leaving her. She gets excited as we pull into their road and goes off to explore their house as soon as we get there. Alison keeps us updated with WhatsApp whilst away as to what they’ve been up to like beach walks, etc. including photos. We know we have complete peace of mind when leaving her.
Julie
Our dog Teddy was settled and happy when he stayed with Annette, we were able to enjoy our holiday safe in the knowledge that he was well looked after.
Amy
It was the second time we had left Ronnie with Tracy and Mark and he was really pleased to see them both again. Once again, Tracy and Mark were fantastic. They kept us informed and updated with pictures and text messages so I knew he was happy and very well cared for. They really do treat him like one of the family. He had lots of fuss and games and plenty of opportunity for walks and exercise. Tracy and Mark are so friendly and approachable and I wouldn’t think twice about asking them to have him for our next holiday!
Thank you so much PetStay and especially Tracy and Mark.
Debbie
Barney has stayed with Jessamy a number of times and has a lovely time! Lots of cuddles and exercise for him and we received photos and videos every day which reassured us and made us laugh. Jessamy took Barney to a field daily to make sure he got all the exercise and stimulation he needed. Would highly recommend.
Elizabeth
Our Hettie and Gemma really enjoyed their holiday by the sea with Annette, Ian and Copper the Beagle! This is the first time we had used PetStay and having only had Gemma for 16 months, who was previously in a puppy farm, we were anxious that she would settle. Annette and Ian were absolutely brilliant and we were very happy with their care, they were very kind and receptive to their needs to allow them to feel at home straightaway. When we collected them they were both calm, relaxed and were their usual happy selves.
Jeanette
First time away for our soft lad! We did an overnight tester prior to a holiday later in year. We knew he would be anxious but Clive & Allison are so welcoming and took good care of him. Would definitely recommend.
Vivien
We found Ralph and Val through PetStay Norfolk and have never been so happy. We tried our boy in kennels but he hated it. When it’s time for him to stay with Ralph and Val, he runs to their door. They are fabulous people and look after him like a king. It makes us so happy to know that he is cared for by a truly marvellous couple.
Lesley
Hi, I’m Adrian. My two grown up children wanted me to get another dog after my last one “Toots” died at the age of 15. Being the wrong side of 60, I was not prepared to commit the next 15 years to caring for another dog full time. PetStay provided me with the best of both worlds. I compare it to being a grandparent. I can give massive amounts of love, care, and consideration to the dogs in my care, and then hand them back to their owners. I get to meet a huge variety of breeds and characters, and they all make me laugh out loud.
I’m TracyAnn, newly retired from my career as an Area Trainer to schools. Since losing my husband in February 2021 and now living alone, I found myself needing company and someone to care for. I decided to join PetStay to give my life purpose and to devote my love and attention to dogs. I had looked after my sons two dogs for many years and found that the love, companionship and snuggles are returned to me in abundance.
We’re Clive and Allison. We have always had dogs and treat them like one of the family. When our dog Rodney passed away a few years ago we were understandably devastated. The house wasn’t the same. So we decided to get Missy & Milo, two lovely Shitzu Bichon cross dogs which we raised from puppies. Unfortunately, late last year Milo passed away after a short illness. Missy has looked so unhappy since he has gone. Clive was due to retire and had been thinking of something he could do to fill his time. We knew we both loved dogs and walking, and it would be company for Missy to have another pooch to play with, so we made the decision to become PetStay carers. We have used PetStay ourselves, on a number of occasions, and were really happy with the service they provided. Missy and Milo were puppies when we first used PetStay, as the thought of putting them in kennels wasn’t on the agenda. So far we have had Betty stay with us, who was an absolute joy to look after. And we hope to have more pooches to care for in a nice calm environment.
Hello. This is me Chrisie.
I’m a single lady(I can hear you all bursting into song lol)
I live in a lovely town called Wymondham in Norfolk.
I’ve had dogs all my adult life.
My first dog was a westie called Solo. He lived to the ripe old age of 18. Then along came Badger and Weasel, the Jack Russells. These were rescued from dog’s trust when they were puppies.
I lost Badger to cancer aged 15. Little Weasel made it to 17.
I swore blind I would never put myself through the heartache of losing another dog.
Then BOOM along came this little lady, Pebbles again a rescue.
She certainly kept me sane during covid (well, my friends might not agree)
If I’m lucky enough to look after your precious pooch, I can assure you that they will be treated like part of the family. Thanks for reading my essay.
Chrisie (joined PetStay Norfolk early 2024)
Hello from Shelagh and Ian.
We live in Gorleston, both of us are retired and have recently joined PetStay.
We retired to Gorleston from Cambridge 6 years ago and are keen to find hobbies to keep us occupied. We have a very friendly Westie called Tillie Mai who loves meeting everyone human or canine.
We have always owned dogs and they have always brought great joy to our lives. We came across PetStay when we looking for a short stay for Tillie as she couldn’t come on a trip with us. We did not want to put her into kennels as we both felt that she would be much happier in a friendly warm homely environment.
It also led us to believe that we could help other owners and their dogs by supplying them with that attractive environment and at the same time giving us a satisfying hobby along with the chance of meeting some canine characters.
We live in a detached bungalow with an enclosed garden in a quiet avenue and are 5 minutes walk from Gorleston beach and front. (joined PetStay Norfolk early in 2024)
We are Alison and Frank.
We have been Petstay carers since June 2022 and love it!
These are Dolly and Coco.
Dolly was our very first boarder and after she lost her older brother, she was joined by a younger sister Coco! They are regulars and treat our home as their own!
We have many regular boarders. We love having different breeds and getting to know their individual personalities. We try and give our visitors a holiday of their own. We have lots of lovely walks near by and my mum, who is in her 90s, loves to have visits and cuddles too!
These are the lovely Linda and Emmanuel who live in a detached house with a large secure garden.
Emmanuel is a recently retired Officer of the Merchant Navy and his wife Linda works from home.
They have 2 lovely dogs, George the Whippet (5yrs) and Hope the Greyhound (6yrs)
Emmanuel and Linda joined PetStay in 2022 having placed one of their dogs with us after which they felt that they too could offer a safe, loving and friendly environment for dogs when their owners where travelling or away.
They enjoy walking the dogs in the countryside and playing with them in their large garden throughout the day.
Pictured here is Ralph with one of their regular boarders.
Ralph and Valerie joined PetStay Norfolk in 2021. They live in a terraced home in Gorleston with their 2 cats and a small mainly paved back garden.
Ralph and Valerie don’t often get a chance to look after new boarders now as they are fully booked with their regular boarders.
We love looking after a variety of dogs of various shapes and sizes , from young and lively cockapoos to older and more sedate dogs of mixed breeds. They all have their different personalities and needs. The younger ones enjoying energetic walks on the beach and the older ones maybe just a slow walk around the park, with a sit-down by a bench halfway around. Not only are the dogs getting some exercise but so are we.’
Let us introduce you to the lovely Carolyn and Martin, pictured with one of their boarders. Carolyn and Martin live in a 3 story home with a secure back garden in a lovely market town in South Norfolk with lovely walking areas nearby. They are particularly good with the older calmer dogs or with greyhounds. Carolyn and Martin have been with PetStay Norfolk since April 2019. This is what they say about being part of PetStay Norfolk: I used to work as a childminder and Martin has retired from teaching.
We have both had dogs in the past and other pets also. We felt we would love the opportunity to care for dogs and enjoy meeting different breeds and their owners.
We both enjoy making the most of the lovely walks on our doorstep.
We want to make our home a relaxing, happy place for each dog to stay in.
Let us introduce you to our lovely carer Eleta, pictured here with one of her boarders. Eleta lives in a detached home with a sizeable fully enclosed garden in a cul-de-sac in a village in North Norfolk with lovely walking areas around the corner. Eleta has been with PetStay since April 2019 and has semi retired from PetStay recently and now only takes a few of her regulars.
Julie, pictured here with one of her boarders. Julie lives with her own two lovely French bulldogs in a lovely village with great walking opportunities. Julie lives in a bungalow with a nice garden. She has been with PetStay Norfolk since March 2019 and is still happy to have both new and repeat boarders. This is what Julie says: I have lived with rescue dogs all my life: a random assortment of breeds including GSD, Border Collie, Cocker, Irish Setters, lurcher, English Sheepdog, Dobermann.
I have also walked for the Cinnamon Trust & fostered difficult dogs for national rescues.
The issues I’ve encountered (inc aggression, separation anxiety, resource guarding, BOAS, puppy farming) inspired me to study further, and gain a level 4 qualification in Advanced Canine Behaviour.
While I was thinking about taking a break from fostering, a Petstay ad popped up on my Facebook feed, and I couldn’t resist.
All my boarders have been adorable, and they’ve really enjoyed staying with my own 2 dogs, and my grey parrot, who is careless of data laws, has been calling the boarders by name.
Jessamy lives in a lovely home in a small town in South Norfolk with vast country walks nearby. Jessamy has been with PetStay Norfolk since December 2018 and mainly only takes her regular ‘dogs’ now but is always happy to help in an emergency.
The lovely Jenefer and Don, Jen pictured here with a doggie guest. Jenefer and Don live in a small bungalow with a small, paved back garden, in a North Norfolk town with lots of lovely walking opportunities. They have proven to be particularly good with nervous little dogs ensuring to put them at ease in no time. Jenefer and Don have been with PetStay since April 2019. This is what they say about being PetStay Norfolk carers: We have lived in West Norfolk for over thirty years and have owned various breeds of dogs, including an Old English Sheep Dog, a Cross Doberman Rottweiler, and a Cavalier King Charles Spaniel. We live in a detached bungalow within a small village with plenty of walks nearby, including The Peter Scott Walk. Since Jenefer’s retirement and me being semi-retired we have joined PetStay and have had the pleasure of looking after and making friends with, some lovely dogs who have been great characters with their own personalities. We are very mindful that a dog is part of a family, and they may worry about them while on their holidays, therefore we are happy to update the family and send photos, if wanted while the dog is in our care.
Let us introduce you to the lovely Gerri and Mike. Gerri and Mike live in a lovely bungalow with a very large fully enclosed garden in a rural village in North Norfolk. They are our longest standing carers having been with PetStay Norfolk since before Sophia owned the branch (March 2017). They don’t often get a chance to take on new boarders now as they are very busy with their regular boarders. This is what they say about being a carer for PetStay Norfolk: ‘We are carers for PetStay Norfolk and love doing it, making a fuss of the dogs and stroking them is very therapeutic.
Dogs just make us smile more & feel happy, the nice people we meet who bring their dogs to us, are lovely. Also it’s such good exercise, dog walking. It’s amazing how many people we have met on our walks. Now we have retired it’s such a great thing to do.’.
Here are some of our recent home dog boarding guests that have used PetStay Norfolk, your local home dog boarding service for the Norfolk area.
To find out more or to arrange a visit to one of our carers in the Norfolk area, please get in touch using the details below.
You can also get in touch to find out more about becoming a PetStay dog carer
Licence Number:
Great Yarmouth Borough 50030/RDR/19:
Norwich City Council 22/02041/ANMACT
Breckland: AWL0013
South Norfolk: 24/00654/AAL
King’s Lynn and West Norfolk: 22/01099/AA
North Norfolk: FRA01
Broadland: HAB01
Vets, dog groomers, dog trainers and those in the profession of dog care recommend PetStay knowing that we have every safeguard in place.
9 Bridge View Office Park, Upper Office, Suite 6,
Hull HU4 7DW.
info@petstay.net
07983 418068
Copyright © 2025 PetStay Ltd | Registered Office: 9 Bridge View Office Park, Upper Office Suite 6, Hull, HU4 7DW.
