Browse Our Branch Map
Franchise Opportunity
Browse Our Branch Map
Franchise Opportunity
Licence Numbers:
Great Yarmouth Borough: 50030/RDR/19:
Norwich City Council: 25/01548/ANMACT
Breckland: AWL0013
South Norfolk: 24/00654/AAL
King’s Lynn and West Norfolk: 22/01099/AA
North Norfolk: FRA01
Broadland: 25/03033/AAL HAB01
Hello my name is Sophia and I am very excited about welcoming you to PetStay Norfolk. We offer five-star pet sitting, giving your dog a home-from-home stay and providing you with peace of mind while you’re away.
Ever since watching James Herriot on the tv and reading all his books, I have wanted to be a vet. After graduating as a veterinary surgeon and working as a vet for a few years I started a family with my husband and found I couldn’t really combine being a vet with family life.
I started teaching Animal Management at the local college and achieved my teaching degree after 2 years. This was a great combination, I still had a job where I could take my dog to work but when the children were off school, I was there for them as well. After teaching for about 7 years, it was time for a change. I was looking for a job where I could combine my love for dogs with my organisational skills and when I saw that PetStay Norfolk was available (in 2017), I jumped at the chance to take it on and I haven’t looked back!
Personalised, Home-from-Home Care – Your dog stays in a cozy, caring home, just like their own.
Solo Boarding Only – We never mix dogs from different families, ensuring a calm and relaxed stay.
Tailored Matching Process – We carefully select the perfect carer for your dog’s personality and routine.
Meet & Greet Before Booking – You and your dog get to visit the carer’s home beforehand to ensure a great fit.
Fully Insured & Licensed – Your peace of mind is our priority, with full insurance and licensing in place.
Ongoing Support – Our team is here to help, offering 24/7 support for both owners and carers.
With PetStay, you can enjoy your time away knowing your furry friend is safe, happy, and being cared for like family.
All our carers love dogs and are experienced dog owners who provide the best care for your pet while you’re away. Each carer is personally interviewed by PetStay to ensure they offer a safe, loving, and comfortable home environment for your dog. We are fully licensed, and our carers are covered by our public liability insurance for your peace of mind.
Some of our carers may have a dog of their own. If your pooch is happy to stay with another friendly dog, we’ll arrange a meet-up so they can get acquainted and see if they’re a good match.
1. Get in Touch – Call or email your local PetStay branch to discuss your dog’s needs and your preferred dates.
2. Learn About PetStay – We’ll explain how PetStay works and guide you through the next steps.
3. Matching Your Dog – We’ll take all the details about your dog and match them with the most suitable carer available.
4. Meet the Carer – We’ll arrange a meeting for you and your dog to meet the carer and ensure a good fit.
5. Ready to Book – If you’re 100% happy with your carer, you’re all set to proceed with your booking.
6. Confirm Your Booking – Complete our online booking form and pay the arrangement fee within 5 days to confirm your booking.
7. Confirmation – You’ll receive an email confirming your booking details.
8. Stress-Free Booking – You’re all set! No worries, just anticipation for your time away.
9. Drop-Off Time – On your dog’s drop-off day, bring their food, bed, toys, and any other essentials to their carer’s home. At this point, you’ll pay the carer’s allowance directly to the carer.
10. Enjoy Your Holiday – Head off on your trip with complete peace of mind knowing your dog is in great hands.
NR1 to NR31: Norwich, Great Yarmouth, Attleborough, Wymondham, North Walsham, Cromer, Dereham, Fakenham, Melton Constable, Holt, Sheringham, Walsingham, Wells-next-the-sea areas.
PE30 to PE38: King’s Lynn, Swaffham, Hunstanton, Sandringham, Downham Market areas.
We’re proud to offer our trusted PetStay service in your city, providing local, personalised dog care that ensures your pet feels right at home. With a dedicated PetStay branch in your area, you can enjoy peace of mind knowing your dog will receive the best care from experienced, fully vetted carers who are part of your local community.
Our daily rate is made up of two separate payments: the Arrangement Fee and the Carer’s Allowance. Together, these payments cover the full cost of your dog’s stay, ensuring they receive loving care in a safe and happy home.
Prices listed are per day (or part thereof), except for Bank Holidays, when the Carer’s Allowance is doubled — because we believe our wonderful carers deserve extra for their dedication during these special times!
The Arrangement Fee secures your dog’s booking and is due within five days of meeting your chosen carer. For repeat bookings, this fee must be paid within five days of your requested dates being confirmed by PetStay.
This fee is non-refundable and non-transferable, as it covers the service provided by your local PetStay branch in carefully matching your dog with a suitable carer. It also contributes to essential operational costs, including:
The Carer’s Allowance is a separate payment, made directly to your chosen carer when you drop your dog off for their holiday. On Bank Holidays, this allowance is doubled, reflecting the extra commitment and care our carers provide during these times.
Together, the Arrangement Fee and the Carer’s Allowance make up the full daily rate for your dog’s stay.
For more details on Bank Holiday rates or any other inquiries, please don’t hesitate to contact us.
Have you ever dreamed of welcoming adorable dogs into your home while enjoying a flexible, home-based role? As a PetStay dog carer, you get to spend quality time with lovable dogs while their owners are away on holiday, enjoy the companionship they bring, and receive a daily allowance – all without the full-time commitment of owning a pet!
As a PetStay carer, you’ll have the joy of looking after dogs while their owners enjoy their holidays, knowing their dog is in safe hands. We carefully match dogs to you, ensuring a stress-free and enjoyable experience. Whether you want regular four-legged guests or just occasional visitors, you have complete control.
So, if you love dogs and want to enjoy their company in a way that fits your lifestyle, why not join the PetStay family? It’s the paw-fect role for any dog lover!
Please fill in the details below, and we’ll get back to you as soon as possible.
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
You will receive a daily allowance starting from £16.50 per day.
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Have a browse through some of the latest reviews for PetStay Norfolk your local home dog boarding service for the Norfolk area.
Excellent care for my elderly blind dog. Good accommodation was made for his special requirements. The carer was kind and helpful throughout, and took time to send me regular updates throughout his stay. I would definitely recommend.
Denise.
We always know, when using PetStay, that our dog, Izzie will be well cared for and cherished. She’s a lively little dog who doesn’t seem to realise that she is now an aging adult, but her carers are great, and she clearly has a wonderful time on her holidays, and feels safe and secure. As always, she had a great stay with Jenny and Alan, and showed clear affection for them when we went to collect her.
Rosie
Colin was a great in caring for Paddy while on holiday. Paddy was very relaxed and happy in his care.
David
This was our Working Cocker Spaniel Winston’s 3rd stay with Claire in Norfolk and as always he absolutely settled right in at home with Claire, her dog Max and her family. He always comes home exhausted but extremely happy and we can always tell he is well loved and cared for during each stay. Thank you PetStay Norfolk for helping us find Claire our dog will never go anywhere else!
Lynsey
We booked with PetStay Norfolk and I was a bit nervous as we have never left our 1 year old dog before. I shouldn’t have worried, he had the best time being walked on the beach and the undivided attention of Lindsey and Mike, who clearly love dogs and obviously became very fond of our dog. The weather was extremely hot during his stay and they adapted by getting up very early to get the walks in. Would definitely use again
Suzie
My dog Jessie recently had her first stay with Carole. She’s a nervous dog but immediately settled with Carole. I had regular updates and photos which put my mind at rest. I would highly recommend Carole and wouldn’t hesitate to book in with her again.
Karen
Buddy bonded with Verity on our visit prior to even booking his stay, which meant that he had a marvellous week at hers whilst we were on holiday. She messaged us every day with pictures and told us what he had been up to. We would thoroughly recommend the PetStay package and in particular we thank Verity for everything she did to care for Buddy whist we were away.
Mick
Our 1 year old Cavapoo Coco spent 17 nights with the wonderful Shelagh and Ian and their dog Tilly. Coco was looked after fantastically, communication and picture updates were great and more than we ever expected. I cannot rate them both highly enough and what a lovely house to leave our special Coco. I have already recommend Shelagh and Ian to several friends and we will certainly be booking again.
Abbie
Our 8 month puppy stayed with Heather for 12 days in August and the experience was fantastic from the outset. We had a meet up which was relaxed and unhurried and it was great to see that Ruby was made to feel at home. Heather sent regular updates throughout our time away and responded immediately if I had any questions. It was the first time we had left Ruby so we were slightly anxious. Nothing was too much trouble for Heather and Ruby thoroughly enjoyed her stay.
Kathy
I found PetStay through the Norfolk council website. I wanted to have our dog looked after as we were celebrating a family wedding in the area. It was a straight forward process overseen by a vet that matched our dog with the carers. We had a meet and greet before confirming the dates. Our dog had a truly lovely time going on beach walks and having cuddles. She settled in well and soon made herself at home! I would definitely use this service again and if possible the carers too!
Tina
Excellent communication from the first moment we contacted PetStay. We were matched with perfect hosts who understood the needs of our lively spaniels and gave them a perfect holiday while we were on holiday. They kept us up to date with photos each day. We had complete peace of mind about their care.
Deborah
We are always confident that our dog will be safe, in good hands, with PetStay. She was very happy to see Julia and Stephen again, and seemed to settle very quickly. We always receive updates with photos, of how she’s doing – and she is clearly at home and enjoying herself whilst there.
Rosie
Thank you Alison & Frank, Tilly settled well … loved her stay. Forever thankful that I can enjoy my time away knowing she’s so well looked after.
Christine
This was the first year we used PetStay for our dog Bella (and it won’t be the last) Bella loved staying with Adrian, we were sent photos and videos of her having a fab time, which made are holiday better as we were not worrying. The service PetStay provide is brilliant, we cannot fault it at all. The little touches of having photos and videos sent to families is brilliant too. Would recommend to anybody considering PetStay. I’m sure Bella is looking forward to going back next year too!
Andi
Always outstanding care given to our dog Bailey! He feels at home when being looked after by the carers from PetStay! Strongly recommend!
Sarah
Our Miniature Schnauzer Finley spent 5 days with Andrea while we were away. We found Andrea very welcoming and calm. She kept us updated throughout Finley’s stay and we felt happy that he was with her and was settled. We would happily go to Andrea again.
Joanne
Our nearly 2 year old French Bulldog, Blue recently had her second stay with PetStay, this time spending four nights with Jenny. It was Blue’s first stay with Jenny, and she took excellent care of her. Jenny is clearly very experienced with dogs and was so reassuring from the start, giving us complete confidence that Blue was in safe hands. It was obvious that Blue had been very well looked after and cared for throughout her stay. A huge thank you to both Jenny and Sophia for providing such a fantastic service. I wouldn’t hesitate to recommend PetStay to anyone.
Emily
We are Kate & Geoff (pictured above is one of our doggie guests as we don’t like our photo taking!)
We are an active retired couple living in Fakenham with a large garden and a love of dogs! Especially Bernise Mountain Dogs – yes we are happy with large hairy hounds!
Over the years we have had many dogs of our own and enjoy both their company and the walking involved in their care.
Our visitors travel with us when we are out and about, and visiting our local cafe for breakfast during the week is a regular event .
We are currently out for commission until next year due to a member of the team having broken a leg (not me) so having to take a short break – sorry about the pun – until we are back to full strength.
One or other of us is always home and visiting dogs have freedom to roam the house and garden and we can provide hugs , walks and cuddles when required.
My name is Heather and I live with Ian in Gorleston-on-Sea, a lovely area not far from the beach, and easy to get to the Broads.
I’m fairly new to PetStay, but I have years of experience of owning and looking after dogs. Over the years, I’ve had many dogs, including Jack Russell’s, Spaniels and Labradors. I quite often look after my friends’ dogs too, including even a spoilt little Military dog! (Or, as some might say, they look after me!)
Dogs are a very important part of my life – they are my routine and give me a sense of purpose, love and genuine joy. I recently lost my beloved Maddie, a much-loved Cocker, and I’m not ready to replace her just yet. But caring for dogs helps fill the gap left by Maddie.
I firmly believe that a dog is part of the family, so when you go away, your dog is also on holiday too. That’s why I only take one dog at a time, so they get plenty of attention and continue to feel loved, safe and comfortable in a home-from-home environment. Your beloved pet will be treated as if they were my own.
I’m really looking forward to welcoming your dog into our home and making sure they feel happy and relaxed while you’re away.
Hello, I’m Verity and as seen from the photo- I love being near the sea. Luckily I live in a coastal village with plenty of local walks.
Dogs have always been part of the family, whilst I was growing up with my family. Being with PetStay gives me the best of both worlds- being able to travel without worrying about pets and time to devote to the enjoyment of being with dogs which is why I joined them.
I have been with PetStay for three years now and thoroughly enjoy looking after dogs, all with their own unique personality and traits.
I get to meat lots of different breeds and still haven’t got a favourite! I love getting to know the dogs and their lovely families.
Verity still tutors part time so is mainly available in school holidays or for short stays during term time week days
We are Annette, Ian and the lovely Copper. We have both been brought up with various types of dogs. We got Copper from a rescue when he was 12 months old and he is now 16 years old. We became carers because we just love having dogs in our lives and live 3 mins from the beach. Copper happily shares his home with dogs, although he isn’t playful anymore.
Annette and Ian live in a lovely, detached bungalow in Gorleston with a nice size garden. Ian works from home and boarding dogs can often be found in his office
Meet Lindsey and Mike! The couple have had a 5 year break because they had a grandchild and understandably, their priorities changed.
Now that their grandson has started primary school, they are back!
These brilliant carers were very popular before they stopped. They live in a lovely bungalow in Caister on Sea with a small garden close to the beach.
Both are retired and very active people who love dogs of all sizes.
Hi, I am Colin, I have recently retired and no longer have a dog of my own.
The lovely lab in the picture is my previous dog Milo. I have had 4 Black Labs, a Cocker Spaniel and a Cavalier King Charles Spaniel.
I have a love for German Shepherds although I have never owned one myself.
I have joined PetStay as I love dogs, miss having a dog around the house and being a carer keeps me active, without the commitment of having a dog of my own.
Hi I’m Claire. I live in a beautiful rural village in South Norfolk with my family and my beloved spaniel Max. We go for lots of walks in the countryside and love being out in nature enjoying the fresh air and wildlife. I love all animals but I especially love dogs so I thought why not become a dog carer for PetStay Norfolk so I can meet dogs of all shapes and sizes and get paid for it! I have some regular boarders now and also enjoy taking on new boarders and getting to know new faces and doggy personalities – they love life and enjoy being out and about. Dogs are so special. I love spending time with them and they make me and my family really happy.
Hi, I’m Adrian. My two grown up children wanted me to get another dog after my last one “Toots” died at the age of 15. Being the wrong side of 60, I was not prepared to commit the next 15 years to caring for another dog full time. PetStay provided me with the best of both worlds. I compare it to being a grandparent. I can give massive amounts of love, care, and consideration to the dogs in my care, and then hand them back to their owners. I get to meet a huge variety of breeds and characters, and they all make me laugh out loud.
We’re Clive and Allison. We have always had dogs and treat them like one of the family. When our dog Rodney passed away a few years ago we were understandably devastated. The house wasn’t the same. So we decided to get Missy & Milo, two lovely Shitzu Bichon cross dogs which we raised from puppies. Unfortunately, late last year Milo passed away after a short illness. Missy has looked so unhappy since he has gone. Clive was due to retire and had been thinking of something he could do to fill his time. We knew we both loved dogs and walking, and it would be company for Missy to have another pooch to play with, so we made the decision to become PetStay carers. We have used PetStay ourselves, on a number of occasions, and were really happy with the service they provided. Missy and Milo were puppies when we first used PetStay, as the thought of putting them in kennels wasn’t on the agenda. So far we have had Betty stay with us, who was an absolute joy to look after. And we hope to have more pooches to care for in a nice calm environment.
Hello from Shelagh and Ian.
We live in Gorleston, both of us are retired and have recently joined PetStay.
We retired to Gorleston from Cambridge 6 years ago and are keen to find hobbies to keep us occupied. We have a very friendly Westie called Tillie Mai who loves meeting everyone human or canine.
We have always owned dogs and they have always brought great joy to our lives. We came across PetStay when we looking for a short stay for Tillie as she couldn’t come on a trip with us. We did not want to put her into kennels as we both felt that she would be much happier in a friendly warm homely environment.
It also led us to believe that we could help other owners and their dogs by supplying them with that attractive environment and at the same time giving us a satisfying hobby along with the chance of meeting some canine characters.
We live in a detached bungalow with an enclosed garden in a quiet avenue and are 5 minutes walk from Gorleston beach and front. (joined PetStay Norfolk early in 2024)
We are Alison and Frank.
We have been Petstay carers since June 2022 and love it!
These are Dolly and Coco.
Dolly was our very first boarder and after she lost her older brother, she was joined by a younger sister Coco! They are regulars and treat our home as their own!
We have many regular boarders. We love having different breeds and getting to know their individual personalities. We try and give our visitors a holiday of their own. We have lots of lovely walks near by and my mum, who is in her 90s, loves to have visits and cuddles too!
These are the lovely Linda and Emmanuel who live in a detached house with a large secure garden.
Emmanuel is a recently retired Officer of the Merchant Navy and his wife Linda works from home.
They have 2 lovely dogs, George the Whippet (5yrs) and Hope the Greyhound (6yrs)
Emmanuel and Linda joined PetStay in 2022 having placed one of their dogs with us after which they felt that they too could offer a safe, loving and friendly environment for dogs when their owners where travelling or away.
They enjoy walking the dogs in the countryside and playing with them in their large garden throughout the day.
Pictured here is Ralph with one of their regular boarders.
Ralph and Valerie joined PetStay Norfolk in 2021. They live in a terraced home in Gorleston with their 2 cats and a small mainly paved back garden.
Ralph and Valerie don’t often get a chance to look after new boarders now as they are fully booked with their regular boarders.
We love looking after a variety of dogs of various shapes and sizes , from young and lively cockapoos to older and more sedate dogs of mixed breeds. They all have their different personalities and needs. The younger ones enjoying energetic walks on the beach and the older ones maybe just a slow walk around the park, with a sit-down by a bench halfway around. Not only are the dogs getting some exercise but so are we.’
Let us introduce you to the lovely Carolyn and Martin, pictured with one of their boarders. Carolyn and Martin live in a 3 story home with a secure back garden in a lovely market town in South Norfolk with lovely walking areas nearby. They are particularly good with the older calmer dogs or with greyhounds. Carolyn and Martin have been with PetStay Norfolk since April 2019. This is what they say about being part of PetStay Norfolk: I used to work as a childminder and Martin has retired from teaching.
We have both had dogs in the past and other pets also. We felt we would love the opportunity to care for dogs and enjoy meeting different breeds and their owners.
We both enjoy making the most of the lovely walks on our doorstep.
We want to make our home a relaxing, happy place for each dog to stay in.
Julie, pictured here with one of her boarders. Julie lives with her own two lovely French bulldogs in a lovely village with great walking opportunities. Julie lives in a bungalow with a nice garden. She has been with PetStay Norfolk since March 2019 and is still happy to have both new and repeat boarders. This is what Julie says: I have lived with rescue dogs all my life: a random assortment of breeds including GSD, Border Collie, Cocker, Irish Setters, lurcher, English Sheepdog, Dobermann.
I have also walked for the Cinnamon Trust & fostered difficult dogs for national rescues.
The issues I’ve encountered (inc aggression, separation anxiety, resource guarding, BOAS, puppy farming) inspired me to study further, and gain a level 4 qualification in Advanced Canine Behaviour.
While I was thinking about taking a break from fostering, a Petstay ad popped up on my Facebook feed, and I couldn’t resist.
All my boarders have been adorable, and they’ve really enjoyed staying with my own 2 dogs, and my grey parrot, who is careless of data laws, has been calling the boarders by name.
Jessamy lives in a lovely home in a small town in South Norfolk with vast country walks nearby. Jessamy has been with PetStay Norfolk since December 2018 and mainly only takes her regular ‘dogs’ now but is always happy to help in an emergency.
The lovely Jenefer and Don, Jen pictured here with a doggie guest. Jenefer and Don live in a small bungalow with a small, paved back garden, in a North Norfolk town with lots of lovely walking opportunities. They have proven to be particularly good with nervous little dogs ensuring to put them at ease in no time. Jenefer and Don have been with PetStay since April 2019. This is what they say about being PetStay Norfolk carers: We have lived in West Norfolk for over thirty years and have owned various breeds of dogs, including an Old English Sheep Dog, a Cross Doberman Rottweiler, and a Cavalier King Charles Spaniel. We live in a detached bungalow within a small village with plenty of walks nearby, including The Peter Scott Walk. Since Jenefer’s retirement and me being semi-retired we have joined PetStay and have had the pleasure of looking after and making friends with, some lovely dogs who have been great characters with their own personalities. We are very mindful that a dog is part of a family, and they may worry about them while on their holidays, therefore we are happy to update the family and send photos, if wanted while the dog is in our care.
Let us introduce you to the lovely Gerri and Mike. Gerri and Mike live in a lovely bungalow with a very large fully enclosed garden in a rural village in North Norfolk. They are our longest standing carers having been with PetStay Norfolk since before Sophia owned the branch (March 2017). They don’t often get a chance to take on new boarders now as they are very busy with their regular boarders. This is what they say about being a carer for PetStay Norfolk: ‘We are carers for PetStay Norfolk and love doing it, making a fuss of the dogs and stroking them is very therapeutic.
Dogs just make us smile more & feel happy, the nice people we meet who bring their dogs to us, are lovely. Also it’s such good exercise, dog walking. It’s amazing how many people we have met on our walks. Now we have retired it’s such a great thing to do.’.
Here are some of our recent home dog boarding guests that have used PetStay Norfolk, your local home dog boarding service for the Norfolk area.
To find out more or to arrange a visit to one of our carers in the Norfolk area, please get in touch using the details below.
You can also get in touch to find out more about becoming a PetStay dog carer
At PetStay Limited, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
If you have any questions regarding this statement and our privacy practices, please contact us by email info@petstay.net or by post at PetStay, 9 Bridge View Office Park, Upper Office, Suite 6, Hull, HU4 7DW. Alternatively, you can telephone us on 07983 418068.
PetStay Ltd is a registered company (08136764) our registered office address is PetStay, 21 Orwell Crescent, Belton, Great Yarmouth, NR31 9NZ. For the purposes of data protection PetStay is a data controller (ZA152163).
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, if you have registered to be sent an email news update, or when you sign up to become a PetStay franchisee.
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services and franchisee opportunities that PetStay can offer.
We may use your information:
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the Petstay as a Franchise, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
| Type of Data Held | Length of Time Held | How Data Held | |
|---|---|---|---|
| Customers/Prospective Customers |
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We will retain information about you for the duration of our relationship with you, then 3 years. Prospective customer data is retained for no more than 3 years. We will retain financial records for 6 years, following the end of the current financial year. | Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA. Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA. You can view their privacy policy here. |
| Job Applicants |
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We will retain information about you for the duration of the recruitment campaign, then one year. | Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets. |
| Our Current and Former Staff |
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We will retain information about you for the duration of our relationship with you, then 6 years. We will retain financial records for 6 years, following the end of the current financial year. | Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets. |
| Franchisees |
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We will retain information about you for the duration of our relationship with you, then 6 years. We will retain financial records for 6 years, following the end of the current financial year. | Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets. Daily Operations data (no personal data) is stored in Dropbox, that uses servers that are hosted outside of the EEA. You can view their privacy policy here. |
| Suppliers |
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We retain financial records for 6 years, following the end of the current financial year. | Data is stored on secure EEA-based servers. |
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example Kaisen Accountants who manage our payroll and accounts, or SuperFly who manage our social media accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
We use a third-party software provider, Hootesuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
We currently use a third-party online tool, MailChimp to manage our newsletter subscriptions, you can unsubscribe from this newsletter at any time. MailChimp uses servers that are based in the US, therefore personal information is transferred outside of the EEA. For more information please view MailChimp’s privacy policy.
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
| Cookie | Name | Purpose |
|---|---|---|
| Google Analytics | _ga _gid _gat | Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.
Vets, dog groomers, dog trainers and those in the profession of dog care recommend PetStay knowing that we have every safeguard in place.
9 Bridge View Office Park, Upper Office, Suite 6,
Hull HU4 7DW.
info@petstay.net
07983 418068
Copyright © 2025 PetStay Ltd | Registered Office: 9 Bridge View Office Park, Upper Office Suite 6, Hull, HU4 7DW.
