

Tel: 01603 327326
PetStay Norfolk Branch
☎ – 07861 957551
E – sophia@petstay.net
Hello my name is Sophia and I am very excited about welcoming you to PetStay Norfolk.We offer five-star pet sitting, giving your dog a home-from-home stay and providing you with peace of mind while you’re away.
Ever since watching James Herriot on the tv and reading all his books, I have wanted to be a vet. After graduating as a veterinary surgeon and working as a vet for a few years I started a family with my husband and found I couldn’t really combine being a vet with family life.
I started teaching Animal Management at the local college and achieved my teaching degree after 2 years. This was a great combination, I still had a job where I could take my dog to work (Seamus, on the picture, still loves coming to every lesson and the students love him) but when the children were off school, I was home as well. After teaching for about 7 years, it was time for a change. I was looking for a job where I could combine my love for dogs with my organisational skills and when I saw that PetStay Norfolk was available, I jumped at the chance to take it on and I haven’t looked back!
Why home boarding?
Having fostered dogs for a few years, I know how dogs change when they are in kennels and how they improve when they come out of kennels into a loving family home. Having always had rescue dogs, I have never put any of them in kennels when I went on holiday, but at times it was hard to find alternatives. We usually book Seamus’ holiday before we book our own! Home boarding is the perfect solution to make sure that both dog(s) and owner are happy and at PetStay we make sure that all our carers are perfectly suited to the dog’s needs.
Why PetStay Norfolk?
With PetStay Norfolk you can be assured that your dog will be in the most comfortable environment and well looked after by one of our carefully considered and handpicked carers. It is very important to me that I match your dog and the carer accordingly to ensure they are both right for each other. Most importantly I make sure that the carer can adapt to the dog’s daily routine, rather than the other way around. My carers are the most reliable and trustworthy in the area and meet stringent criteria in line with local council home boarding licence requirements, they are all insured and interviewed in their own homes.
What next?
So if you are looking for a caring holiday home for your four-legged family member with people that adore dogs, are fully vetted and insured, are matched to the requirements of your dog, who will give them all their usual home comforts and routine whilst you are away and are with a company that is licensed by the local council, then phone me using the numbers below for a warm and friendly chat or write to me using the email address.
Before you then choose to book with PetStay, I will take great care to get to know you and your dog(s), taking full details of your dog(s) so that I can match them with the perfect carer. I will then arrange a ‘meet and greet’ for you, your dog and the carer in the carer’s home, with no obligation. After meeting the carer, and when you are completely happy with the match, I will organise the booking.
We do get incredibly busy during school holidays and in the summer months so make sure you call us and arrange your dog care as soon as possible. I look forward to hearing from you and providing the very best home boarding that Norfolk has to offer.
Becoming a carer
Our service is proving so popular that we are always looking for new, dog-mad carers to join our brilliant team. If you’re interested in becoming a carer, I’d love to hear from you. You need to have experience looking after dogs, be at home during the day, have a secure garden, have no more than 2 dogs of your own and no children of 7 years or under. You can look forward to welcoming some delightful doggy guests into your home.
Sophia Guymer MRCVS – PetStay Norfolk
Contact Details
To find out more or to arrange a visit to one of our carers in the Norfolk area, please get in touch using the details below.
Tel: 01603 327326
Mobile: 07861 957551
Email: sophia@petstay.net
Licence Number: Great Yarmouth Borough 50030/RDR/19: Breckland Council AWL0013: South Norfolk AB131: Kings Lynn & West Norfolk 18/01448/AA_NEW: Broadland & District 23/00401/AAL (HAB01): North Norfolk WK/190001779 Norwich City: Council 22/02041/ANMACT:
We cover Norfolk and surrounding areas including postcodes:
NR1 to NR31: Norwich, Great Yarmouth, Attleborough, Wymondham, North Walsham, Cromer, Dereham, Fakenham, Melton Constable, Holt, Sheringham, Walsingham, Wells-next-the-sea areas.
PE30 to PE38: King’s Lynn, Swaffham, Hunstanton, Sandringham, Downham Market areas
Do you hate having to put your dog in kennels?… Well there is a better way for your dog in the Norfolk area
Home dog boarding and pet sitting services in Norwich, Great Yarmouth, King’s Lynn and the Norfolk area.
If you are worried about leaving your dog in kennels and would prefer a more personal touch, then why not consider a dog sitting service in Norwich, Great Yarmouth, Kings Lynn and the surrounding areas. PetStay is licensed and insured to care for your dog while you are away.
At PetStay Norfolk we have many caring and affectionate pet sitters that are fully licensed, insured and have been carefully chosen to provide a better experience than dog kennels for dogs whilst their owners are away on holiday.
The carer will ensure that your dog is treated as part of the family and will be given the same routine that they would obtain at home, making pet sitting in the Norfolk area a far less stressful experience for your dog than kennels.
PetStay have gained an outstanding reputation over many years for providing an excellent dog sitting service and now PetStay Norfolk are becoming well known as your local dog sitters in Norwich, Great Yarmouth, Kings Lynn and the surrounding area.
Home Boarding for Dogs
- Exclusive service for your dog/s, we do not mix different dogs together
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- Your dog/s stay in one of our loving carers homes
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Our Prices* (Please see below)
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s home with food, a bed, toys, and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
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*PetStay Arrangement Fee
Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance. These are 2 separate payments. The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer. For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.
The Arrangement Fee is non-refundable or non- transferable
The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog. The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.
The Dog Carer’s Allowance
The Carer’s Allowance is paid direct to the dog carer when you drop your dog off.
Do You Want to Work With Dogs?
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Sophia for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £16.50 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Algie
A real home from home for our loving if quirky soft coated Wheaten Terrier, Algie. Jessamy is a wonderfully understanding and trusted carer who has now cared for Algie on many occasions. Our sincere thanks to her for providing us with peace of mind during Algie’s numerous stays over the years.
Liz
Norfolk
January 2025
Lexi
Our rescue dog Lexi has stayed with both Jenefer & Don and Chris & Ann, and with both sitters she seems to have settled extremely well and been lovingly cared for. Both couples were very understanding of her anxiety and resulting quirks, and we were kept informed of how she was doing so we didn’t worry unnecessarily! Jenefer in particular sent regular updates with photos which was very reassuring. We wouldn’t go anywhere else for pet sitting now we have found PetStay.
Rachel
Norfolk
January 2025
Bella
Bella’s return visit to Chris and Ann was everything we could have wished for. Bella was beautifully cared for and was happy and healthy.
Joseph
Norfolk
January 2025
Eric
Eric was very happy with Alison and Frank over New Year. He was beautifully cared for, lovely walks and lots of warm sleeps. Definitely recommend.
Sonia
Norfolk
December 2024
Heinz
I was very worried about Heinz stay with Christine, Heinz is a rescue dog with a few personality problems, she settled very nicely and I relaxed after Christine sent me photos of Heinz settling in, all in all a happy stay.
Pat
Norfolk
December 2024
Gus
Have used PetStay a number of times now and Gus loves his stays with Adrian. Always goes in with a waggy tail and settles down on the sofa. Would definitely recommend Adrian.
Karen
Norfolk
December 2024
Darcy
Darcy really enjoyed his stay and Tracyann said he was a good boy and she would have him again…..(Sophia has looked after Darcy on a previous occasion and visited Tracyann on Darcy’s first day with her, I’m glad you got to see him again. He would have liked that). Thanks to PetStay for another good experience.
Regards,
Jo
Norfolk
December 2024
Jack
With just 24 hours before our flight left I had a call from Sophia to say unfortunately our dog sitters Carolyn and Martin would not be able to look after Jack as Carolyn’s mum had had a bad fall. Within a couple of hours Sophia had contacted Tracey and Mark who kindly said they would be able to look after Jack. Next morning I took Jack to there home, Jack soon settled in, sleeping on their bed, snoring all night. A big thank you for helping us out at such short notice Tracey and Mark. Thank you Sophia for all your help at such short notice. Carolyn’s told me her mum was hopefully leaving hospital soon and we would like to wish her a speedy full recovery. We would always recommend PetStay, very professional, always reliable and the very best carers for everyone’s dog.
Christopher
Norfolk
December 2024
Bertie
Can’t fault the service at all. Julie is absolutely brilliant with Bertie and booking is so easy. We get regular updates and have several more stays booked!
Thomas
Norfolk
December 2024
Henry
A great stay with Linda and Emmanuel. Many thanks to Linda and Emmanuel for looking after Henry, our rather large dog, so well. He loved spending time with their dogs. We felt vey confident that they were taking good care of Henry and were completely fine with managing the meds he came with following an unexpected injury earlier in the week. Would definitely use this service again.
Rowena
Norfolk
November 2024
Billie
Our 8 month old puppy Billie had a wonderful 3 night mini break with Linda and Emmanuel. Their home offers a luxurious and spacious doggie holiday heaven and we felt very confident leaving our pup in their experienced and capable hands. She came home better behaved than when we dropped her off, thanks to Hope and George (host dogs) giving her some gentle feedback on her mischievous behaviours. We are grateful for the patience and kindness shown to Billie, who looks forward to her next PetStay when she is a bit more grown up.
Kate
Norfolk
November 2024
Tilly
PetStay organised a weekend stay for my dog Tilly at reasonably short notice. Very pleased with Ian and Shelagh looking after my Tilly which must have been a bit hard as they also had a dog called Tilly. Both got on very well with each other.
Chris
Norfolk
November 2024
Mack
Our first time using PetStay and it won’t be our last. Our dog Mack who’s 14 had a fantastic holiday with Tracey and Mark. Our first time using a home boarding service as normally he would’ve gone in kennels but unfortunately he’s now on his own and due to his age I wanted him to have a home from home experience. Tracey regularly sent me photos and a video of him during his stay and he looked very settled and content. Highly recommend using this service. Thank you Sophia for arranging this for us.
Sandra
Norfolk
November 2024
Paddy
We were very happy with Paddy’s first mini break with PetStay. He is only 9 months old, and this was his first stay within a carers home, so I was a little anxious about how he’d get on. I needn’t have worried as he was clearly very well looked after by Tracey and Mark. Tracey is very calm and kind and Paddy quickly became attached to her and made himself at home. I will definitely use PetStay again and hope Paddy can enjoy more holidays with Tracey and Mark in the future.
Katherine
Norfolk
October 2024
Henry
This was our first time using PetStay and wouldn’t hesitate to use them again. The service was incredibly thorough and efficient, giving us assurance that Henry would be in safe hands. Always hard to leave him, but Verity and Sid took excellent care of him, giving him lovely walks in their beautiful local area. We received daily updates with photos. From the photos, it looked like he had a better holiday than we did!
Helen
Norfolk
October 2024
Jack
We found PetStay around 2 years ago. We contacted Sophia, the founder of PetStay and she suggested Carolyn and Martin as our Jacks careers. We met them both and felt they would be our choice within minutes of our meeting and after Jack’s first stay we knew we had indeed made the right choice. We have been on several holidays since that first meeting and Carolyn and Martin are so good with him it’s now like his second home, when I take him to their house he runs to the door. They are naturally kind, considerate and very caring towards Jack, he actually sits on Carolyn’s lap, something he has never done with me lol. We have complete piece of mind every time we go away, Carolyn sends photos of Jack every day with a report of his well being. We would recommend PetStay to anyone who is going away whether it’s for a weekend or much longer, you get complete piece of mind and an assurance that your dog will be looked after in a way you would look after him or her yourself and I would like to personally thank Carolyn and Martin for thoroughly spoiling him every time we go away.
Christopher
Norfolk
October 2024
Bella
Bellas return visit to Don and Jenefer is her second home filled with love for our little girl. Beautifully cared for as always and a daily WhatsApp message delights us. We look forward to Bella returning next year.
Joseph
Norfolk
October 2024
I am always very anxious to leave my little Chihuahuas when I go away. PetStay were very professional and Sophia was very helpful and understanding. On meeting Chris and Ann I was immediately put at ease with their kind and caring nature. Evie and Coco were very well looked after with lots of cuddles. Chris and Ann updated me with messages and photos while I was away which was a great help to me. I would highly recommend PetStay and especially Chris and Ann.
Teresa
Norfolk
October 2024
Loki
We have used PetStay for over 2.5 years now for our dog Loki. We always receive plenty of photos and updates regarding his stay with his doggy carer Julie. We always feel safe that Loki is being looked after well. He is always playing with toys that stimulate his mind and I’m sure if he could talk he’d say he had fun too. We book Lokis stays with Sophia, who always communicates with us in a professional and prompt manner. Thank you
Ju
Norfolk
October 2024
Always happy to leave ESME with Hilda, We have complete peace of mind when we go away on holiday, knowing our girl is happy – its like a home from home for her!!
Andrea
Norfolk
October 2024
We have been using PetStay for 9 years and have always had a great experience. Although it is not about us, it is all about our little Westie. We have just left her with Christine from Wymondham for 10 nights while we caught some winter sun. We received updates everyday with photos/videos of where they had been and what they had been doing. Christine really went the extra mile, taking our little girl out on play dates, car trips and spoiled her rotten for her birthday, which helps us to relax knowing she was in safe hands. It appeared that she had as great a holiday as we did.
Garry
Norfolk
October 2024
Phil and Sonia were perfect carers for Tilly our black Labrador. They are lovely people and clearly have a great relationship with dogs. We have used them twice, and now Tilly is very happy to be left there – especially as she has bonded with their own black Lab Huckleberry! We were sent frequent pictures of Tilly to show she had settled in and was relaxed and happy with the carers. And she got plenty of exercise on long walks or chasing Hucks around the garden. Very happy to use again and recommend to others.
Hugh
Norfolk
September 2024
Our dog Pablo had a marvellous stay with TracyAnn. He’s been very well looked after, with many walks and lots of cuddles. I’m sure he would stay with TracyAnn anytime again, and we would have peace of mind knowing he’s having another great holiday. Thank you so much TracyAnn and Sophia!
Sue
Norfolk
September 2024
Alison & Frank … Thankyou … Tilly had the best time … No hesitation at all when I leave Tilly … Alison … Frank & Julie all fab carers
Christine
Norfolk
August 2024
Our elderly Jack Russell, Fred, has just spent another happy holiday with his lovely carer, TracyAnn. He’s been extremely well looked after, with lots of lovely walks and plenty of cuddles. He’s stayed with TracyAnn several times now and is never in any hurry to come home. In fact I’m sure he’d gladly stay with her on a permanent basis. Thank you TracyAnn and PetStay.
Mary
Norfolk
August 2024
I wanted to let you know how well everything went in the summer with Tilly’s 2 stays with Tracey and Mark. As you know we really weren’t sure that she would be able to cope with being left given her usual anxiety levels! And had found ourselves unable to go away as a family ,but thanks to Tracey and Mark she settled in well and made herself at home. It’s quite beyond our dreams for us to now be in this position!
Janet
Norfolk
August 2024
This was Rosie’s first stay with Linda and Emmanuel (although we have used PetStay several times before). She truly loved her time with them and their dogs, and was spoilt with lots of affection, amazing walks and treats! We got daily updates and photos which was great and loved seeing how happy she was. I’m not sure she wanted to come home Would highly recommend Linda and Emmanuel, and PetStay as you get such peace of mind knowing your dog is being so well cared for.
Georgie
Norfolk
August 2024
Stan has had another fabulous stay away with PetStay. Alison and Frankie were so excited to have Stan come and stay, the photos and daily updates were just perfect. I could tell just how comfortable and happy Stan was staying with them both. Thank you for everything you have done and I (and Stan) hope to book with you again! Would also like to thank Sophia for organising and making sure Stan was happy and settled 🙂
Becky
Norfolk
August 2024
It was the first time we had left our rescue dog for a longish period and his PetStay placement was perfect. Karen was the perfect person and ensured that Buddy’s stay went really well.
Mick
Norfolk
August 2024
Thank you Linda for looking after me so well while they were on a cruise around the Med. It was so reassuring for them to know that I was being lovingly cared for and that I was in such good hands. Looking forward to visiting you again in February. X
Missy
Norfolk
August 2024
Suki stayed for the first time with Jennifer and Don and settled in without any issues. Jennifer and Don sent us regular photos of Suki on new discovery walks. Jennifer and Don are very friendly and gave Suki a warm welcome…..Suki looked like she had a great time and was not in a rush to leave….so all in all very pleased
Nicholas
Norfolk
August 2024
Barney loves staying with Jenefer and Don while we have our annual holiday. I get regular updates and photos of how Barney is doing. We enjoy our holiday so much more knowing that Barney is being taken excellent care of, he goes in waging his tail so happy to see Jenefer and Don
Claire
Norfolk
August 2024
Alison and Frank are amazing, My cocker Spaniel Florence had an amazing time with them
They made her part of their family and she in return has become an amazing friend to them
Thank you PetStay
Lesley
Norfolk
August 2024
Another wonderful holiday with Jessamy for our Wheaton terrier Algie. Jessamy has a special rapport with Algie and he is happy to be with her and sad to leave at the end of his stay. We know that Algie is in the safest of hands whilst we are away and are reassured by Jessamy’s calm, caring and authoritative style.
Liz
Norfolk
August 2024
Izzie really enjoyed her stay with Tracey and Mark. We left her, feeling very happy that she would be well looked after. Tracey took time to really listen to our details and to learn about Izzie. We would very happily have Izzie stay with them again.
Rosie
Norfolk
August 2024
Our dog Jack stayed with Martin and Carolyn for the 3rd time this year. It’s lovely to know he’s so well looked after and Martin and Carolyn make him feel at home straight away. As soon as I drop Jack off he’s happy and we can go on holiday with complete piece of mind. Our thanks to Carolyn and Martin for looking after Jack so well and thanks to Sophia for organising everything for us and introducing us to Carolyn and Matin. Definitely 5 star service, I would recommend PetStay very highly.
Christopher
Norfolk
August 2024
Both my Cockapoo’s had a fabulous time staying with Heidi and Chris whilst we were on holiday in Japan. We had regular updates and they appeared to have a great time!
Kimberly
Norfolk
August 2024
Just got back from a fantastic break and it was made better by the knowing our beloved Banksy was in the great care of Ian and Shelagh. The whole process from start to finish with PetStay has been excellent, and you just know your pup is going to be cared and loved by the carers. Whilst away we got updates and photos of the fun Banksy was having and honestly it made such a difference to how we enjoyed our break. We will definitely be using PetStay in the future
Tara
Norfolk
July 2024
Nancy had another wonderful stay with Pat and Peter and although it was a year ago since her last stay she remembered immediately on arrival where she was! We were kept updated whist we were away with photos of her out walking. We were able to go away without any worries knowing that she would be well cared for.
HH77
Norfolk
June 2024
Dotty had a brilliant stay with Samantha and Colin, well looked after no worries from me. Would recommend PetStay to anyone ,wanting there pet looked after, and Sophia coordinator brill as always.
Faith
Norfolk
June 2024
Poppy had yet another holiday with Alison and Frank. As soon as we left her she made herself at home cuddled up to Frank. She gets very excited when she sees Alison and Franks house as she has made lots of friends. We are very relaxed about leaving her as we know she has a fabulous time while we are away. We call Alison her surrogate mum now and when we picked her up this time although she was very excited to see us she did give Alison a kiss when we left and Poppy isn’t a dog that gives kisses freely!!
Julie
Norfolk
June 2024
We were delighted with our dog sitter Christine and the service provided by PetStay in Norfolk. PetStay and all the dog sitters they use are always very professional and responsive but most people of all they care about the dogs they look after. We never have any concerns about leaving our dog, Ruby, with PetStay sitters and Christine sent us daily updates and photos. Very happy and a regular customer.
Mark
Norfolk
June 2024
I just wanted to send you a quick email to say how happy we are with Hilda! We went on our summer holiday last week and Derek was well looked after and we came back to a happy little doggo and Hilda saying he’s a little delight! (she’s obvs lying Hehe!) We can’t thank Hilda enough for looking after him and I enjoyed the holiday fully knowing he was looked after and loved with regular updates. She’s the best! And thank you again for introducing us and booking…
Lisa & Matt
Norfolk
June 2024
I am only too pleased to recommend your services. Adrian did a splendid job in looking after Missy. I would recommend him for his attention to detail, obvious love of dogs and the care he took of her. I was impressed with the WhatsApp videos I received while in the USA
Ian
Norfolk
June 2024
Another relaxing stay for Eddie with Heidi and Chris. Thank you for accommodating his special requirements as always 🙂
Lisa
Norfolk
June 2024
We arranged a stay with Ian and Shelagh for our cockerchon Eddie at quite short notice but the PetStay system accommodated things smoothly and a ‘Meet-n-greet’ was quickly fixed. Eddie was very well looked after and clearly had all measures taken to ensure his welfare, comfort and companionship needs were completely met! WhatsApp updates came regularly and all went extremely well. We will hopefully return for more of the same.
Graham
Norfolk
May 2024
Alfie had a great time with Sonia & Phil and was clearly on very good terms with their own very good natured labrador Huckleberry. They were very careful to make sure they understood what he needed and he came back to us very happy, chilled and relaxed!
Piers
Norfolk
May 2024
Bonny, who is quite an old dog now, has been to stay with Ann and Chris on three previous occasions, but only for three or four days at a time. Therefore, we were a bit concerned as to how she would be for a ten day stay. However, we didn’t need to worry as when we arrived she got onto her bed and made herself very much at home. Ann and Chris catered for her slightly quirky diet and administered her medication. They also kept us informed about how she was getting on by sending us texts and photographs. Dropping Bonny off at the beginning of our holiday was straightforward, and when we collected her they were happy to spend time talking about how she had been. Bonny is looking forward to being able to visit them again.
Graham
Norfolk
May 2024
We found the communication excellent from start to finish. The couple that looked after our dog were very friendly, attentive and really seemed to care. It was great to receive text and email updates that included photos that put our minds at ease. We would highly recommend this service.
Colin
Norfolk
May 2024
Our little dog Belle has just been on another 2 week holiday with her fantastic PetStay parents Jenefer and Don, and as always had a wonderful time. Belle has been to stay with Jenefer and Don several times and gets so excited when we pull up in the car at their home, she runs in and makes herself at home, she loves them both, she is a very nervous dog so kennels was not for her but we know that she loves her home comforts at their home. We know we can enjoy our holiday knowing Belle is enjoying her’s and we always look forward to our daily photo and message telling us what she has been up to each day. We can’t thank PetStay and Jenefer and Don enough, we would highly recommend.
Deborah
Norfolk
May 2024
The whole process with PetStay is excellent. From our initial contact, meeting carers and the stay itself it has all worked really well for us. This holiday our dogs stayed with Tracyann. She loved having the dogs to stay and in turn this gave us peace of mind that they would be happy and well cared for. Tracyann sent us regular updates whilst we were away which was really welcome.
Judith
Norfolk
May 2024
We want to thank Sophia at PetStay very much for arranging the fabulous care our two Westie girls received when staying with Chris and Ann. They were so well cared for and with regular updates while we were away we knew they were getting the very best care. Chris and Ann were so kind and supportive and took such interest in providing a really bespoke stay for our girls. It really was the first time we’ve left the girls with no concerns about how they’d be cared for. Thank you very much. Both thoroughly spoiled and we will definitely ask Chris and Ann to have the girls again
Robin
Norfolk
May 2024
We are always happy to leave our little dog ESME with Hilda when we go on holiday. ESME seems to settle really well with Hilda, who clearly loves dogs! We always book our holidays around Hilda’s availability
Andrea
Norfolk
May 2024
We contacted PetStay September 2023 with the thought of going on holiday for 3 weeks January/February. Spoke to Sophia, she quickly suggested Carolyn and Martin to look after our dog Jack, we were then able to visit them with Jack a few times before his stay. We were then able to have a worry free 3 week’s holiday. We booked again for May and are just back after a 2 week stay. Carolyn and Martin are lovely people, they love dogs and our little dog now loves them, absolutely perfect. We have booked with PetStay for August, October, January and we are about to book again for May 25. Excellent service , complete trust and peace of mind, highly recommended
Nico
Norfolk
May 2024
Coco has now had yet another wonderful PetStay with Gerri and Mike in Norfolk. Blind since birth she has had the additional challenge this year of having her eyes removed due to glaucoma. She has been fine but of course I have been incredibly anxious about it all. However, I had no worries about leaving her with this wonderful couple who have such respect love and care for dogs – she had a great time and photos sent to me showed she was not missing me at all! Without PetStay we wouldn’t be able to travel when not able to take Coco with us so many thanks to Gerri and Mike for making things possible
Helen
Norfolk
May 2024
An excellent service as always. Eddie enjoyed another relaxing stay with Heidi and Chris who accommodated all his needs 🙂
Lisa
Norfolk
April 2024
Very happy with Heidi and Chris looking after Bernie. This was his fourth visit and at PetStay he is able to enjoy a home from home experience while we are away on holiday which is of great comfort to us. We get regular updates so we are reassured he’s well looked after. Bernie is a King Charles spaniel so a real people’s dog so having him cared for as if he’s at home, with people who genuinely care is great for him and really important to us.
Mrs Leeds
Norfolk
April 2024
PetStay put us in touch with a wonderful couple who live nearby and who looked after Bella very well, giving her the pills she needed for polyarthritis and pampering her. We were happy to have Linda n Emmanuel looked after our dog Bella well. They sent me some photos and videos. Bella was well and settled easy, I know she loved anyone who stroked her!, lol
Jane
Norfolk
April 2024
We have been using PetStay now for a couple of years and they have always been able to find a dog sitter for us. They usually provide several options for each period for which we want them to look after our dog, Ruby, and over the years we have settled on a few excellent regular sitters. Ruby is looked after in their home and we have never had any issues or problems; we have never been let down. So, in summary, we are very happy with PetStay and their sitters.
Mark
Norfolk
April 2024
Poppy once again stayed with Alison and Frank for the week whilst we went off on our travels. As soon as we pull up at their house Poppy is excited and knows where she’s going. She had a fun week with lots of walks and cuddles. Alison keeps us updated with messages and photos and we have no worries leaving her. In fact we call Alison her surrogate mum now! She’s off there again in a few weeks!
Julie
Norfolk
April 2024
Pip stayed for 2 weeks with Verity and Sid. She was incredibly well looked after and loved. Verity sent pictures of Pip almost every other day reassuring us that she was happy and settled. The whole approach from PetStay is professional, as well as friendly and accommodating. We have used them on 3 different occasions with 3 different carers and all have been of the same high standard. Although, I think Pip liked Verity best.
Jeannette
Norfolk
March 2024
After moving location and now having no family locally we found ourselves wondering how we were going to be able to holiday when we had dogs that needed caring for. I didn’t like the thought of kennels as our cockapoo is anxious and we thought it would make her worse.
Having picked up a leaflet about PetStay I then made enquiries. From my initial contact, to meeting carers and actually leaving our girls the whole process has been easy, reassuring and professional. I highly recommend them and we are already planning our next holiday.
Judith
Norfolk
March 2024
This was Bodie’s third stay with Sam and her family. They really look after him so well. It’s like a home from home for him. Sam updates us by text so we know he is settled and having a nice time.
Ian
Norfolk
March 2024
Adrian was fantastic looking after Paddy the greyhound. Paddy settled in quickly and enjoyed his home from home. It was very reassuring to go away and know Paddy was being looked after so well. Thank you
David
Norfolk
March 2024
We always feel confident, leaving Izzie with Hilda. She is happy to see Hilda again and we know that she has lovely walks nearby. Hilda is always welcoming and warm, and we suspect that Izzie gets plenty of play time and cuddles whilst she’s there.
Rosie
Norfolk
March 2024
Tilly has stayed with Julie numerous times and enjoyed all her holidays! I can leave her knowing she’s ok and well looked after … she may even miss me a bit but I doubt it!!! … Tilly and Steve (Julie’s dog) have a great friendship … Her last stay was for a month which is a long time … I got daily feedback and photos which all reassured me that Tills was ok … Whenever I arrive at Julie’s to drop Tilly off her tail starts wagging so I know she knows where we are and she’s happy to be there … home from for Tilly
Christine
Norfolk
March 2024
Collected Rupert our gorgeous cockapoo from a 3 night stay with Sonia, Phil and their fabulous Labrador Huckleberry. He has stayed with them on numerous occasion usually for 18/20 nights. As usual he had a wonderful time with longer walks in the forestry and shorter walks elsewhere. As soon as we turn into their village Rupert gets very excited as he recognises where he is and where he is going. His pleasure at seeing them melts my heart every time. He absolutely loves going there and adores all three. Rupert is an only dog and has been going to Sonia and Phil since he was a puppy. I was very worried about leaving him as he suffers from separation anxiety as he is with me 24/7 and if we leave him for more than a two hours we have a dog sitter who has been his sitter since we got him. As soon as we met we bonded with them but more importantly Rupert did. Normally he never leaves me but very quickly he was playing with Hucks and having cuddles with Sonia. Needless to say we have never had any worries about leaving Rupert. He has so much exercise, play (essential for cockapoos), grooming, cuddles and relaxing evenings sat between Phil and Sonia. The extra benefit to Rupert and us is he’s socialised with other dogs and people due to Sonia teaching him to share his toys. He has two more holidays booked this year with Sonia and Phil in May and August. I would highly recommend PetStay to everyone with dogs and particularly Sonia and Phil (and Hucks) who give Rupert the same love and attention as they give to Huckleberry.
Linda
Norfolk
March 2024
Poppy had a lovely stay with Alison and Frank. She has stayed with them before but previously it was with our other dog who passed away in November. Poppy settled well and had some lovely walks and made herself at home in the prime sunny spot on the back of the sofa in the front window. We have no problem leaving her with Alison and Frank it’s a real home from home and they love having her. We would never put her in kennels as she is a rescue and came from kennels and was very anxious when we got her. We would recommend Alison and Frank wholeheartedly.
Julie
Norfolk
February 2024
Jenefer and Don looked after Harry so well again. It really is like a second home for him. It is also lovely to hear from them regularly so we can see he is content with them.
Mrs B
Norfolk
February 2024
This is the third time I have used PetStay for my dog Finn and would highly recommend it. Finn enjoyed his stay with Alison and Frank and I was kept up to date with his progress throughout the week. Thanks Alison and Frank for looking after him so well.
Julie
Norfolk
February 2024
Titch is my gorgeous but quirky Lurcher who wouldn’t do well in boarding kennels so I feel especially lucky to have found PetStay. Titch has been very happy staying with Jessamy who has been his regular carer for some years now. I always feel totally reassured that my boy is with someone so special
Happy Customer
Norfolk
January 2024
Maple loved her stay with Julie in December.
Julie sent photos and updates everyday and took Maple on some fantastic walks to the lakes & woods. It felt like leaving Maple with a friend. Many thanks Julie
Tina
Norfolk
December 2023
Our dog loves staying with Adrian, and knows exactly which house he lives in. He sends us photos too. Would totally recommend Adrian to look after your dogs.
Karen
Norfolk
December 2023
Following our initial meeting with Chris and Ann, we have now taken Bonny to stay with them twice. On both occasions, we felt very happy that she was being cared for extremely well. They were very aware of her needs and dietary requirements , and made her feel as if she was at home: so much so that she didn’t want to leave when I arrived to collect her.
Graham
Norfolk
December 2023
I would highly recommend PetStay to those seeking ‘home boarding’ for their Pet. The registration and initial meeting with prospective ‘carers’ is straightforward and reassuring for both parties as it gives you confidence that your pet will be happy in its new surroundings. Our dog Buzz clearly enjoyed his stay with Chris and Ann who following our initial meeting were well prepared to cater for his little foibles!
Jeremy
Norfolk
December 2023
Recently my dog Tilly had a mid-week stay actually a repeat visit to Sylvia. As before Tilly was very pleased to be staying with Sylvia, all the organising with PetStay was easy and seamless, it gives you peace of mind that your precious hound will be well looked after. She had several walks to local parks and I think she was pampered.
Chris
Norfolk
November 2023
I would highly recommend PetStay. My dad’s dogs are 13 and have never been left behind they go everywhere normally. But we were of to see family and they are not keen on dogs. The couple that looked after them were lovely and kept in touch with photos and updates
Keri
Norfolk
November 2023
Jenefer and Don are fantastic. The care they give is always 100% . It is reassuring to know that my dog Sparkle will be well cared for . I love receiving the updates and pics from Jenefer and am grateful to receive these.
Rebecca
Norfolk
November 2023
Verity and Sid tell us that Otto feels right at home from the moment he arrives, and we can see this by the way he takes his toy straight into the garden and starts playing. When we collect him at the end of our holidays he just thinks, “great, two more people to play with” rather than “where have you been?”. We receive regular photos and updates of Otto and his hosts care about him deeply, giving him space to relax when his needs it and cuddles and attention when he wants company. Otto is a very affectionate dog who loves human contact. We would highly recommend Verity and Sid as carers and have no concerns for our dog when he is with them.
Richard
Norfolk
November 2023
Alfie went for another little holiday with his favourite carer Carolyn last weekend. Whenever we drop Alfie off he jumps straight out of the car and runs to the back gate ready to go. He loves his time with Carolyn, she takes him on lovely walks by the beach and treats him just like he’s her own dog.
Carolyn gives us updates while we are away and sends pictures of our happy boy. The smiles say all we need to know about how much he loves being there.
Sam
Norfolk
November 2023
We were so worried about leaving our dogs, we had never done it before, however we got matched up with Patricia and Peter, and they were just fab! They catered to all of our needs, and sent lots of photos of our two doggies whilst on their walks. They made me feel at ease and were really lovely, and although I was on holiday, I believe this was a little holiday for our dogs since they treated incredibly! Thanks so much PetStay and even more thanks to Patricia and Peter you were great!
Tegan
Norfolk
November 2023
Esme is always fine with Hilda who clearly loves her! No hesitation in booking holidays knowing that Esme is happy too & getting lots of cuddles with Hilda!!!
Andrea
Norfolk
November 2023
As far as we know, Badger was well looked after. Heidi and Chris are delightful and very accommodating. We hope our dog was well-behaved. She was with them for over a week.
Susan
Norfolk
November 2023
Our dog has stayed with his PetStay host, Julie, many times now. He is always happy to go and we feel happy he is there. He has lots of dog fun and we receive regular updates, which is reassuring. It is easy to book and Sophia is always helpful and answers any questions we may have. Thank you.
Julie
Norfolk
November 2023
Eddie had another lovely stay with Carolyn and Martin in October and will be back again next week. They are his regular carers and cater to his needs and routine and always provide us with updates during his stay
Lisa
Norfolk
October 2023
The whole process was fantastic. Carolyn looked after our cockapoo Beau-Winston, she sent updates everyday which was very reassuring. Beau was very well looked after during his little holiday with Carolyn. I would definitely recommend as a great alternative to kennels, where your dog is in a home from home.
Donna
Norfolk
October 2023
Happy dogs happy owners.
Our two dogs have stayed with Carolyn several times now and we cannot recommend her enough. The dogs love their stays and come home happy and relaxed. We get regular updates and we can truly relax on our own holiday.
Ali and Sandy Juno and Magic
Norfolk
September 2023
Home from home …
Our Wheaten Terrier has made Jessamy’s a veritable home from home. From the moment he arrived, the welcome was obvious and the occasional photos of him ‘on watch in Jessamy’s garden were always welcome and reassuring. We have already rebooked!
Liz
Norfolk
September 2023
Peter and Patrica are absolutely more than 5 star, my dog loves them, When I went to collect him he wouldn’t come out from the settee. Peace of mind when I leave him. Peter and Patricia are so kind and loving he’s going back next year. Thankyou.
Alison
Norfolk
September 2023
This was an excellent placement for our old and sensitive greyhound. Carolyn and Martin obviously knew the breed well and he was comfortable with them from the first visit. Carolyn sent photos daily and he was obviously relaxed and happy. They even remembered his birthday. I’m sure she would be happy to choose one of the many photos of him which represent his visit.
Barbara
Norfolk
September 2023
Chester has just returned from his third stay with Adrian. Once again, he has been loved, played with and cared for by Adrian like he was his very own dog. Adrian sends regular updates and photos to keep us updated during our holiday. Best of all, is that Chester seems to think that he’s had his very own holiday and loves every minute. We have already booked his 2024 stay!
Kelly
Norfolk
August 2023
PetStay Norfolk have been great in arranging a carer for Caleb whilst we were on our summer holiday! The carer they found (Tracyanne) was simply fantastic and Caleb came back to us looking even happier than he normally is! Very happy and couldn’t recommend enough
Mike
Norfolk
August 2023
Always happy to leave Esme with Hilda, She clearly loves dogs and Esme loves cuddles with her!!
Andrea
Wroxham
August 2023
Our first time using PetStay, our little lady spent 2 nights with Mike and Gerri. From our first meeting we knew our little lady would be happy. They made us very welcome and clearly love dogs. Updates were sent via WhatsApp and made us able to enjoy our son’s weddings. We had to travel over an hour to drop her off,but without a doubt was worth the travel.
David
Norfolk
August 2023
Tilly has been to stay with Julie Steve and tinker a few times now. She’s always happy to see them, and she has a great time whilst there. Julie is fab with her, I never worry as I know she’s in good hands.
Christine
Norfolk
August 2023
The carer that looked after our dog was very attentive and professional while also being very reassuring. It was our first time leaving our dog that long so this really helped us. We received photo and message updates which eased our minds. Would definitely recommend this service ! We experienced no worries at all.
Penny
Norfolk
August 2023
This is the 2nd time I have used PetStay and there will be many more. Our boy stayed with Mike and Gerri who are the most warm, welcoming and a wonderful couple. Leaving our boy is stressful and really worries me but I can honestly say I had nothing to worry about. Mike and Gerri treat Cruz like their own and does anything to make him feel at home. Cruz has issues walking on hard floors but they happily covered their floor with blankets. They even took him to their local fete and entered him into a competition which I am delighted to say he came 1st!!! Gerri sent me videos and photos of this where I can see he was spoilt with attention and cuddles. Gerri also sent pictures and videos for the rest of Cruz’s stay enjoying lovely walks and sleeping on the sofa! They are both a lovely couple very kind and caring and I can leave my boy knowing he has had the best time!
Jakki
Norfolk
August 2023
We recently left our dog to be cared for by a very lovely lady called TracyAnn while we took a week’s holiday. She was very welcoming and friendly and we had every confidence that our dog, FRED, would be well cared for. It was a very successful experience for both dog and carer and we shall have no hesitation in asking for TracyAnn to look after Fred again. A nice touch was that TracyAnn sent us an update from time to time on how Fred was and what he was doing. Thank you, Sophia, for matching TracyAnn with Fred
Mary
Norwich
August 2023
Thank you Hilda for giving Missy lots of lovely care and attention during her stay with you. She looks forward to seeing you again soon.
Annie
Norfolk
August 2023
We highly recommend Petstay. Great communication and very professional. Gerri and Mike are amazing and our fur baby loved her stay. We were so impressed, we have a repeat booking made for this year and will continue to book with PetStay.
Clare
Norfolk
August 2023
The entire PetStay experience was a positive one for us and our dog. We were set up quickly and efficiently with excellent carers, who were truly happy to spend time with our dog. They were keen to understand his needs and make him as comfortable as possible. We were kept informed of his visit whilst we were away with photos and little messages to ease our worries. We returned to a healthy, happy dog, and would use this service again with confidence.
Happy Customer
Norfolk
August 2023
Barney loves his holidays with Jenefer and Don. As a family we know we can go away and Barney will be looked after with the best care. He can’t wait for his next holiday.
Claire
Norfolk
August 2023
My fur baby stayed with Peter and Patricia Absolutely brilliant, can’t praise them enough, I know he loves them and he had a lovely stay. Patricia and Peter kept me updated every day. Definitely recommend as my dog loves them. Thankyou so much.
Alison
Norfolk
August 2023
Tilly
This was our first time using PetStay. Although we have been way from our lab Tilly before this was the first time with people she didn’t know. Sophia from PetStay arranged for us to meet with Pat and Peter at their house and Tilly was immediately comfortable with them. We got updates and photos throughout her 5 day holiday and we were confident that she was having a lovely time. When we picked her up she was straight back into her normal routine. We would highly recommend PetStay.
Iain
Norfolk
August 2023
Return visit to stay with Karen . Mabel was “at home “ immediately and was excited to see Karen . We felt perfectly at ease and confident she would be well looked after. We would definitely recommend PetStay and Karen to any of our dog owning friends.
Lynda
Norfolk
August 2023
Gerri and Mike are the kindest and friendliest carers that Coco and I could wish for ! From cuddles to beach walkies they do everything they can to take care of her – as she is blind she needs a lot more care and understanding which they are so good as giving her ! Coco dashes straight in when she arrives and is immediately made welcome. Thank you both so much for making her so welcome x
Helen
Norfolk
August 2023
We would never use any other service than PetStay, we have reassurance that Sophia will match Nancy perfectly which she has done for us previously with Nancys first ‘home’ and when they retired, matching her with an incredibly breed knowledgeable lady. When Nancy was not able to go to her usual wonderful home with Julie for a last minute stay, Sophia matched her with the lovely Patricia and Peter , from the moment we met them I knew Nancy would be very happy and safe and fit straight in. Whilst we where away we were updated with photographs and news of her stay. On collection day Nancy was delighted to see us but equally she would have quite happily have extended her stay, she was happy, relaxed and had made herself quite at home ! We would be more than happy to leave Nancy with Patricia and Peter and would have no hesitation in highly recommending this lovely couple to all x
Happy Customer
Norfolk
August 2023
This is now the third time we have used PetStay and I cannot recommend them enough. Sophia will put you in touch with the right person for your dog and you, which will bring peace of mind while you are away. In fact we have now said we will work our holiday around our carer Sonia when she is available as she is brilliant with our dog Guinness, and he gets on so well with her dog Hucks. We get daily photos and updates on how he is and what he is doing. Even though we miss him when we are away we know he is in good hands with Sonia, Phil and Hucks which makes our holiday more relaxing.
Jane
Norfolk
July 2023
Couldn’t fault any of the PetStay service or communication! Went above and beyond for us and Derek the dog to make sure we were happy and comfortable 🙂 Sylvia, who looked after Derek was lovely and kept us updated with pictures and messages so we were happy 🙂 can’t wait to use this service again in September, thank you!
Lisa
Norfolk
July 2023
We always use PetStay when we go on holiday. Eddie has stayed with Carolyn and Martin several times. They always make sure he feels at home and nothing is too much trouble. We are able to enjoy our holidays knowing that Eddie is relaxed and happy.
Lisa
Norfolk
July 2023
This was our first time using PetStay (Norfolk) and we were exceptionally lucky to have our dog Phoebe paired up with Linda & Emmanuel as carers. She looks to have had a wonderful stay and made friends along the way, especially with George the whippet! It was a seamless booking process and made all the more reassuring by being able to go and visit (with Phoebe) before our holiday. Loved receiving updates / photos / videos each day – real peace of mind to know she was having just as much fun on her holiday as we were ours. We’d love for Linda & Emmanuel to look after Phoebe again, massive thanks to them and thank you to PetStay for making it possible!
Jenny
Norfolk
July 2023
Excellent professional service. We felt relaxed that Eddie was well looked after. Loved and cared for in a homely environment.
Carolyn
Norfolk
July 2023
We cannot recommend PetStay enough! It was Rosie’s first time away from us and she truly had the best time! Sophia was incredibly warm and welcoming and treated Rosie as one of her own! We got photos and videos every day and could see how happy our little girl was which was very reassuring. Rosie had lots of physical and mental enrichment, plus plenty of cuddles! We will definitely be using again.
Georgie
Norfolk
July 2023
Evie has just come back from her second holiday with Julie. She seems very happy and settled with Julie and is already booked in for another stay ……. thank you!
Jessica
Norfolk
July 2023
We knew from the first meet and greet Karen was the right person for our spoilt pooches.
Betty and Barney have spent 8 days with Karen and have been so well looked after, we received regular photos of Barney sleeping on her sofa and Betty sound asleep on a step ( exactly what they would do at home) they looked like they where home from home. Karen was so welcoming, loving and caring towards our dogs. I already recommend pet stay and plan on using Karen every time we go away. I can’t thank Karen enough for looking after my fur babies so well, she’s a star.
Emily
Norfolk
July 2023
Our dog stayed with Adrian, he was so lovely from start to finish. He let us take our dog round to meet him prior to the stay. He made us feel so comfortable with leaving our dog to go on holiday. He sent us photos and kept us updated. Would highly recommend.
Sarah
Norfolk
June 2023
Mayzee seemed to have a wonderful time with Pete and Pat, a very kind couple who looked after her very well, we will very much use again and Mayzee will re-unite with Pete and Pat very soon for another sleepover.
Andy and Bea
Norfolk
June 2023
Brian & Bailey had a superb stay with Adrian. I will never use kennels again, PetStay really is home from home for the dogs, mine settle straight away. Regular updates on how they are doing and the adventures they have been on is so great to receive.
Claire
Norfolk
June 2023
We would like to thank Linda and Emmanuel for welcoming Gracie into their home with George and Poppy. We left Gracie happily playing ball in the garden. We were sent texts and pictures while she was with them, it was so reassuring to know Gracie was happy and well. We have already arranged for her to stay with them again. Many thanks to Linda and Emmanuel for looking after Gracie so well, and to Sophia for arranging everything so efficiently for us.
Judith
Norfolk
June 2023
Our dog Chester stayed with Adrian for his 2nd visit and already has his 3rd booked. Adrian is without doubt the best man to look after our dog and I have absolutely no concerns about him while he is there. Adrian sends us regular updates and photos while we are away and most importantly I feel like Adrian looks after the dogs in his care like they are his own. I would 100% recommend PetStay Norfolk and thank Sophia for her perfect match.
Kelly
Norfolk
June 2023
Karen’s care of Mabel could not have been better. She updated me regularly and put my mind at rest. Karen has a true love of animals ,and it come across in her caring personality .
Lynda
Norfolk
June 2023
Brilliant stay as always, Dotty comes back totally happy, Sylvia is absolutely lovely. Best in my book.
Mrs Long
Norfolk
June 2023
PetStay – Norfolk Alison and Frank were great carers! When we collected Winston he looked so well. Winston had not met Frank before but apparently treated him like a long lost friend He settled in quickly and it didn’t take long to become his mischievous self bringing them objects that didn’t belong to him and sorting out the neighbouring cats! He seemed to enjoy his holiday and in turn we enjoyed ours! A big thank you also to Sophia for her fantastic organisation, especially as changes were needed at the last minute. Wouldn’t hesitate to recommend PetStay – this is Winston’s 4th holiday with PetStay
Emma
Norfolk
June 2023
Winston had a great time with Sylvia. He enjoyed his lovely days out. He seemed to settle quickly and became friendly – because he can be very aloof and snobby with strangers! Sylvia really seemed to enjoy him and was sad to see him go. We were very relaxed leaving him in Sylvia’s care! Hopefully he can go for another holiday!
Emma
Norfolk
June 2023
After meeting Alison and Frank on two occasions prior to their stay Poppy and Bomber arrived for their stay excited. We were reassured to leave them and Alison kept us updated with photos whilst we were away. Poppy and Bomber had an amazing holiday as did we as we didn’t worry. They are both rescue dogs and can become anxious for various reasons but we had no worries leaving them with Alison and Frank. They are already booked in for next year!
Julie
Norfolk
June 2023
This is our 5th year using PetStay when we go away! Bobby as always, has had a fab time staying with Carolyn! He’s getting older and his requirements have changed since the first year they met, but Carolyn is always very accommodating.
My mind is always at ease when we go away as I know he is in safe hands.
Alice
Norfolk
June 2023
Easy to organise, straight-forward paperwork and piece of mind that we were leaving Skye in v safe hands. The second time Skye has stayed with Hilda and it’s like a home from home, she’s in the door and not batting an eyelid at being left. Spoilt and loved on her holidays.
Helen
Norfolk
June 2023
Wonderful service which means our fur babies receive fantastic care from lovely people in their home meaning we can go away with complete piece of mind that they are happy and well looked after.
Mrs Morgan-Brown
Norfolk
June 2023
We were so happy and so relaxed while we were away as our dog Gucci was staying with Sonia and Phil of PetStay having her own little holiday. They were both very attending and cared for Gucci as we would have. Gucci also loved being with their gorgeous black Labrador and we think she misses him dearly. Will definitely rebook again.
Debbie
Norfolk
June 2023
Janet and Arthur took Popsie into their home and treated her like their own. Couldn’t have wished for more!
Karen
Norfolk
June 2023
Excellent Hosts, Roly has been sulking since we came home, think he prefers Alison & Frank to us
Gillian
Norfolk
June 2023
I just wanted to express my thanks to you, and of course to Jenefer & Don for the wonderful care given to Ziggy & Indy while we were on holiday for the past two weeks.
It was the first time either had been left with pet-sitters but I needn’t have worried about how they settled in as all went so well. Jenefer kept us updated daily with a lovely photo which was so brilliant. We had a fantastic holiday, made even better by knowing that our dogs were being so well cared for.
Please do pass on my heartfelt thanks to Jenefer and Don and I will certainly be in touch for any future dog sitting I may need.
Catherine
Norfolk
June 2023
I would recommend the use of PetStay Norfolk. I contacted Sophia, using a questionnaire she was able to find a suitable match for a dog sitter. Throughout the stay with Heidi and Chris we received regular updates, this was really good as this was the first time we had left him with someone not in the family. It was clear that they had read the questionnaire, they even stocked up on carrots his favourite! When we collected him he seemed very much at home! 🙂
Happy Customer
Norfolk
May 2023
A huge thank you to Adrian who had Stan for the second time whilst we went away. You could see how happy he was in all the photos and videos shared. It’s so nice knowing your dog is happy, content and settled. Adrian looked after him so well.. thank you!
Becky
Norfolk
May 2023
Rupert had the best holiday with Sonia, Phil and his bestest friend Hucks. Sonia and Phil treat Rupert as one of the family and he adores them. He has been several times now but this was his longest stay of nearly 3 weeks. When we dropped him off he had a drink then popped himself straight onto Hucks bed! On seeing Hucks, play immediately started with hugs and licks by both dogs.
Sonia updated me regularly from the day we dropped Rupert off. Later that day I had photos and text telling me he’d settled easily and had been for long walk. Not once did I worry about him as I had the regular photos and texts and it was so obvious from photos that my boy was truly happy and at home with them all. Sonia groomed him beautifully and he repaid her with lots of cuddles. He slept well and ate well.
Rupert was well exercised, had plenty of play but also training to share toys. Being an only dog he tends to want whatever Huckleberry has but Sonia patiently worked with him and sent me “sharing” videos of the boys. There is no doubt when we collected Rupert and brought him home he missed and looked for them. I’m sure they all missed “turbo dog”- Phil’s nickname for Rupert as he is a very lively and loving young dog.
I am so pleased I found PetStay and have been impressed with service. Can’t believe how lucky I am to have Sonia, Phil and Huckleberry caring for my much loved boy. He has as good a holiday as us if not better.
He’s already looking forward to his 3 weeks with them all in October.
Lin, Stuart and Rupert
Norfolk
May 2023
Heidi is lovely and made us feel at ease about leaving Bernie and Archie and sent us photos to show they had settled in which was great to see.
Viv
Norfolk
May 2023
Nancy our Frenchie had another fabulous stay at Julie’s, she absolutely loves going to stay. Julie is very knowledgeable about the breed and this gives us huge reassurance, she also ensures that Nancy has constructive play with lots of fun activities. What we love most of all is that Julie always keeps us updated with photos of Nancy when we go away. We feel relaxed and reassured that Nancy is in safe, knowledgeable care with Julie.
HH77
Norfolk
May 2023
FANTASTIC
FANTASTIC
Firstly I’d like to say a massive thank you for putting us in touch with Adrian, he took great care of Arnie while we were on holiday, it was nice to see the updates/photos from him.
Arnie definitely took a shine to him and it was nice to see that he was treated with affection and not like a chore.
Gary
Norfolk
May 2023
We came across PetStay on the website, as we was looking for a home from home respite stay for our two dogs, so they would feel truly comfortable, we’re so glad we did, as they had the most wonderful time with Gerri & Mike just recently & their care for them was caring & very contented to there needs. We will definitely be booking with PetStay again & feel confident that they will be so we’ll look after in Gerri & Mike’s care.
Lyn
Norfolk
May 2023
Our dog is a Romanian rescue and we were very nervous about his first time away from home. Julie was great at understanding his needs and gave us loads of photo and video updates so that we could enjoy our trip. PetStay provided a great service!
Miss Bennett
Norfolk
April 2023
What can I say about the lovely Jessamy ? She is so caring and reassuring. My Lulu gets out the car and in she goes through the front door with not a backward glance ! I get photo updates from Jessamy which I enjoy. Can’t think of any other person I or Lulu would rather have, please don’t ever retire Jessamy !!
Stephanie
Norfolk
April 2023
Fantastic experience with PetStay, Sophia was very responsive and the entire booking process was extremely professional. After the welcoming meet and greet we knew we had chosen the best route as apposed to kennels and our small dog would much prefer a homely environment. We were confident with the care and knew he would be very loved. We were in touch with the carer whilst away. When collecting him after a week he had glowing reports and we knew they had built up a strong relationship and wouldn’t hesitate to use them again. Our dog was exhausted after a fun packed weeks holiday himself! Reasonable pricing compared to kennels. Highly recommend PetStay Norfolk.
Jasmine
Norfolk
April 2023
This is the first time we have left Alvin, so you can imagine my anxiety, well I must say Alvin was very happy staying with Gerri & Mike for his holidogday, he was allowed to sleep on their bed as he does at home and from what we saw when we picked him up he had totally made himself at home and was a very happy little chappie. Thank you PetStay and Gerri & Mike for making his stay a home from home happy stay.
Jacqui
Norfolk
April 2023
Julie sent me photos of Stanley every day! It showed him really enjoying himself and it put my mind at rest. He settled straight away back home which is another indication that he was well looked after. I thoroughly recommend this process as a better alternative to boarding kennels.
Catherine
Norfolk
April 2023
I can always go away and not worry about Oliver when I leave him with Alison and Frank through PetStay. He has been there a few times now and I expect I will be going away again soon to visit my relatives.
Pauline
Norfolk
April 2023
5 star service as always from PetStay. Eddie stayed with Heidi and Chris again and had a lovely relaxing holiday. He was allowed all his home comforts – free run of the house, sleeping on the sofa, and lots of cuddles. He is totally relaxed going to their house and really enjoys being there. It is like a home away from home and we never have to worry about Eddie being anxious. Heidi sent us pictures so we could see how relaxed Eddie was.
Lisa
Norfolk
April 2023
Thank you so much Jenefer and Don. As always Bella has been beautifully cared for and loved. We so appreciated the daily photo and funny comments , which made us laugh so much. We look forward to placing Bella with you again, again and again.
Joseph
Norfolk
April 2023
Alfie
As always Carolyn was amazing at PetStay. She looked after our 3 year old Labrador again while we went to a wedding and he had the best time. She sent us messages and pictures everyday. This is Alfie’s second time and he knew exactly where he was going when we arrived and went straight in. He’s going back again soon and wouldn’t have anyone else look after our boy. Couldn’t recommend PetStay and Carolyn highly enough.
Sam
Norfolk
April 2023
We have used PetStay a number of times now for our Lhasa Apso Hector to have a holiday from us. After our initial meeting with Geri and Mike we were more than happy to leave Hector in their care to enable us to have a short break. Geri and Mike were marvellous and kept us up to date with photos and mail whilst we were away, we could not have been more pleased. Thank you Sophia for help in making the arrangements.
Margaret
Norfolk
March 2023
We recently used PetStay for the first time. Sophia was very quick to respond and advise us of dog sitter options for our holiday. We met with Gerri & Mike and liked them immediately. They were very good and sent us regular photos of Ruby whilst we were away. I have no hesitation in recommending PetStay and Gerri & Mike who were brilliant.
Mark
Norfolk
March 2023
I left Florence for the first time last week and although I was apprehensive I had no need to worry, she was in excellent hands. Truly pampered, had lots of fun, and enjoyed her own holiday. My thanks to Alison and Frank who are now Flo’s new best friends.
Lesley
Norfolk
March 2023
Harlow absolutely loved her stay!!! Ralph and Valerie were so lovely and would do anything to be helpful and make sure the experience was a good one!! My only disappointment is they’re booked up for my next trip away.
Laura
Norfolk
March 2023
Our first time with PetStay….
This was the first time we have used PetStay and were impressed by the ease of the process. Carolyn was very accommodating in keeping our dogs routine and letting them on the couch. We liked the pup updates whilst we were away. Would definitely use PetStay again.
Maureen
Norfolk
March 2023
Like staying with family
Alfie always loves staying with Janet and Arthur. They understand his needs and look after him really well. When we arrived this time he got out of the car and rushed to greet them like a rocket propelled toddler allowed the freedom of a toyshop. He is obviously so happy there.
Piers
Norfolk
March 2023
PetStay has been a great experience for us and our dog Monty. He loves his holidays with Julie and will be going for his third holiday with her this summer. Monty gets lots of walks and playtime, and Julie sends us photo ‘pupdates’. Perfect set up if you want your pet to have a home away from home feel when you go away.
Matthew
Norfolk
March 2023
The process of arranging the holiday stay for our dog was very efficient and arrangements were confirmed quickly. Our host was selected because our dog has some anxiety/fear issues and she was excellent and extremely helpful in providing information and ideas on how to help the issues. We were sent regular pictures and updates which we enjoyed getting. We were extremely happy with the whole experience.
David
Norfolk
March 2023
What a lovely experience Ralph and Valerie make each time Buster stays with them. It’s like he has his own mini holiday, going in the car to different places each day. He comes home very happy and chilled.
Judith
Norfolk
March 2023
I would highly recommend PetStay. From the initial contact with Sophia, through to our Jack Russell Scooby’s stay with Ann & Chris, it couldn’t have gone any smoother. Sophia was knowledgeable and efficient which made the booking in process straightforward. From the first meet and greet with Ann and Chris I knew that Scooby would be in safe hands and he was. He definitely had a home from home experience which was all that I could ask for. I wouldn’t hesitate to use PetStay again.
Marie
Norfolk
March 2023
From the minute we arrived Sonia immediately put us at ease as this was our first time using a pet sitting service for Tilly & Poppy. We went away 100% happy that our pups were being left in great hands. Sonia kept us up to date with photos morning & night of what the dogs had been up to & how they were getting on.
We would thoroughly recommend Sonia & Phil & of course the wonderful Huckleberry ( their black lab) to anyone for the wonderful care they took of Tilly & Poppy and know that they will have amazing time again in June for their next booking.
Thank you so much Sonia & Phil definitely a 10/10 service!!!
Paula
Norfolk
March 2023
Second stay with same carer, Tilly was absolutely happy enjoyed every minute and I could be away from home in confidence. Tilly was so excited to see me when I returned.
Chris
Norfolk
February 2023
Belle stayed with Jenefer and Don for the second time for two weeks, she seems so happy at their home and was excited to see them both again, almost pulling us through their front door! They keep us up to date with photos and messages, which is something we look forward to receiving. Everything is arranged so well with PetStay and we can go on holiday knowing that Belle is enjoying her holiday too.
Debbie
Norfolk
February 2023
We had our regular pet sitter Carolyn, Dougie always enjoys his time with Carolyn, he gets taken to all of his favourite places and gets spoilt rotten.
Again we have had an amazing experience with PetStay altogether, I can’t fault anything. Sophia and Carolyn always goes above and beyond when it comes to arranging care for Dougie.
I’m so pleased that we have found someone that loves him like we do.
Now Dougie is home and has already got his holiday blues kicking in, he already can’t wait for his next doggie holiday with his favourite career.
Robyn Rose-Marie
Norfolk
February 2023
I cannot emphasise enough how happy we were knowing are little Cosmo would be so cared for and looked after by Julie, from the very start booking with PetStay Norfolk was so easy and I feel they go that extra mile to make sure you yourself and your fur baby are happy. This is the second time we have gone through PetStay Norfolk and will never go anywhere else as I know Cosmo was very happy and settled with Julie. We were sent regular videos and photos, just seeing him playful and relaxed put my mind totally at ease and it was lovely to see him playing with Julie’s dog… my Cosmo is definitely missing his new friend.
Tracey
Norfolk
February 2023
Booking Pablo in for dog boarding last week through PetStay Norfolk was a simple procedure & Sophia is so efficient & helpful with her communications. Luckily, Sonia & Phil were able to have Pablo. I was relieved as his previous stay with them had gone well. They sent me updates everyday, often with photos so I wasn’t anxious at all as I knew he was happy with them & their dog. He got lots of cuddles & walks & a dog to play with! When I picked him up I could tell that he was feeling very much at home with them. Needless to say, I have booked Pablo in with them again for a future trip.
V.Rodrigues
Norfolk
February 2023
Another fantastic holiday for Finn with Carolyn by the sea. He had a great time and having daily updates and photos was reassuring knowing that he was being well looked after. Carolyn has a lovely way with Finn which puts him at ease being a Romanian rescue he can be nervous at times. Nothing was too much trouble and I highly recommend PetStay and Carolyn.
Julie
Norfolk
February 2023
Just completed our third stay with PetStay, this time for four weeks over the Christmas period…it is wonderful to arrive and have the two dogs, both springer spaniels, rush into the carer’s home because they are happy to be there. We receive updates and photos during our holiday which is very reassuring. The carers clearly love dogs and our next holidays are already booked.
Sue
Norfolk
December 2022
Organising was relatively easy and concise even though this was at short notice for my first time using PetStay. When it came to dropping off my dog Tilly, it couldn’t have been any easier. Perfect choice of sitter for my dog, both sitter (Sylvia) and dog (Tilly) enjoyed the time. I will be using PetStay again.
Chris
Norfolk
December 2022
Thank you Hilda. It is so good to know that she is happy and well taken care of whilst we are away and we can relax knowing she is in good hands. She is so happy to be with you. See you in February for her next stay.
Annie
Norfolk
December 2022
I just wanted to feed back that Tilly was well looked after with Chris and Ann. Came back happy and has settled back in at home right away.
Justin
Norfolk
December 2022
It was the first time our 2 year old Whippet, George, had been away from us. PetStay were professional and their carer who looked after George was absolutely fantastic. George was well looked after and the carer would send us daily updates and photos. We were so impressed with the whole service, so much so we have already booked again. Thoroughly recommended.
Linda and Emmanuel
Norfolk
December 2022
Another relaxing trip away knowing the dogs were being well looked after in their ‘second home’. Jessamy gives 110% to make sure your dogs are happy, which really puts your mind at rest when you are away. The photos of them enjoying walks or curled up asleep on the sofa are lovely. I have no hesitation in recommending her to look after your fur babies!
Torc
Norfolk
December 2022
Luna our 4 year old Working Cocker Spaniel has just been on her 3rd holiday with Carolyn at Norfolk PetStay and I can’t praise her enough! Luna is a sensitive little spaniel but settled in very quickly enjoying lots of tummy rubs and attention from Carolyn. Throughout her stay we got regular updates and photos via WhatsApp, and I can safely say Luna soon made herself at home. 5 stars all the way!
Kay
Norfolk
November 2022
Once again, my Lulu stayed with her carer Jessamy. She got out of the car and walked straight into Jessamy’s house. It’s great that Lulu is so relaxed, and I am very confident that she is looked after really well. Jessamy sends me updates with photos, so I do not worry about her. Thank you again PetStay for introducing me to the lovely Jessamy.
Stephanie
Norfolk
November 2022
PetStay provides the ultimate pet care that suits our lifestyle and the needs of our pet Miniature Dachshund “Archie”. The business was very thorough when reviewing the requirements for Archie’s boarding and its choice of pet sitter. Archie was matched with sitters Chris and Ann. Our meet and greet with Chris and Ann were well organised by them and their focus was on ensuring us that Archie would be left in a safe, caring and loving environment. They are an extremely personable couple who clearly had our dog’s welfare at heart. The stay itself went really well. Chris and Ann kindly kept us informed of Archie’s progress and welfare throughout the duration of the stay. Being able to leave our Archie for a number of days in a household environment where he received one to one care during our absence gave us the peace of mind we needed. We have already booked our next stays. Thank you Chris and Ann.
Chris
Norfolk
November 2022
The PetStay service was professional and thorough from start to finish. Every detail was explored to ensure that we got the best carers for our precious dog. Sonia and Phil were everything you would want when entrusting somebody with your dog. They have their own dog that bonded quickly with Guinness. The house is set up to home dogs lovingly and it was obvious that Sonia and Phil care as passionately about dogs as we do. We had regular updates and photos. We were able to enjoy our holiday knowing that Guinness was being well looked after.
Jane
Norfolk
November 2022
I used PetStay Norfolk for the first time in Nov 22. As I had come across it while searching for dog boarding near me, I didn’t really know what to expect. I needn’t have worried at all! Sophia was so professional, efficient, and approachable while identifying a suitable carer for my dog. An initial meeting was arranged for us with Sonia and Phil (the carers) who were warm and friendly; so was their own dog. Having chatted to them and letting the dogs meet, I felt happy that this was a good match, and I went ahead with the booking. I was anxious as this was the first time Pablo was going to be with new carers. But Sonia and Phil sent me daily updates/photos about how Pablo was getting on and I could enjoy my break fully, knowing Pablo was being looked after so well. I could ask questions and would get quick responses. My return flight was slightly delayed, but they were so accommodating that I had no anxieties about pick up. Pablo looked really happy, and I could tell that he had a good time with them. I have already made a future booking with PetStay Norfolk & Sonia and Phil for Pablo. I would highly recommend PetStay Norfolk, and indeed Phil and Sonia, to anybody who is looking for dog boarding in Norfolk.
Veena
Norfolk
November 2022
We were so pleased with PetStay, our little dog Belle is very nervous, so kennels were never really for her, so after recommendations we tried PetStay. Everything was very well organised by Sophia, the owner of the company, I went with Belle to meet her carers, Jenefer and Don and Hiedi and Chris, she went in their homes and checked out the gardens, both which were securely fenced. We were away for 3 weeks so her stay had to be right for her and us. Whilst away we had a daily update and photograph of how she was doing, we always looked forward to that, she always seemed extremely happy! We already have another trip booked for 2023 and Belle is booked in with Jenefer and Don one set of the carers she has already stayed with, it’s lovely to be able to have that rapport. It makes our trip much better knowing that our dog is safe, happy and in the comfort of a family home.
Deborah
Norfolk
November 2022
It was easy to arrange Izzie’s stay, Sophia is very helpful, and Izzie’s carer is very welcoming and clearly loves dogs. Izzie seemed very happy when we pulled up outside and she recognised where she was going.
Rosie
Norfolk
November 2022
First holiday for Hector (and ourselves) since the pandemic. Sonia and Phil were very caring and went out of their way to make sure that Hector had everything that he has at home with food, walks etc. They looked after him perfectly and we would highly recommend them. We are sure that he would look forward to his next stay with them.
Margaret
Norfolk
November 2022
I was very nervous as this was my first time leaving Coco behind alone, but Julie was fab and made the whole process easy from drop off to collection. Coco was clearly spoilt while staying with Julie as proven by the many photos I received. With trips to the beach, lots of games at home, and Coco’s favourite; boxes to rip up! Will definitely use PetStay and Julie again.
Camilla
Norfolk
November 2022
Since the start of the pandemic our dog hadn’t spent a night away from us so we were anxious about how she would react. We needn’t have worried! Julie was great. She is obviously very experienced and kind. Evie had a really good holiday and so did we.
Jessica
Norfolk
November 2022
PetStay was recommended to me when I needed to go away last month. I had a recently adopted an old rescue dog who didn’t like being left alone. Apart from arthritis, and some hearing and sight loss he had one or two traits typical of a hunting dog. Sophia matched Bryan perfectly with a lovely couple, ensuring he was never alone. Ann and Chris were absolutely first rate. They kept me up to date with texts and photos, reassuring me he was happy. They knew exactly how to handle his idiosyncrasies. Their house is so well set up to suit every dog and they follow the dog’s routines and food requirements to the letter. The whole set up is so well organised. I have booked Ann and Chris for next year already. Thank you so much.
Bev
Norfolk
November 2022
My ex-racing Greyhound – Cali, spent two nights and three days with Sophia and her family, including her own lovely dog – Mary. Cali was clearly very happy for her entire stay and particularly enjoyed basking in the sun, streaming into the summerhouse. She was regularly walked and fed, according to prearranged agreement. I received frequent updates and photographs from Sophia and had no qualms about her welfare at all. I’m quite sure that, Cali would happily return to visit Sophia in the future.
Duncan
Norfolk
November 2022
Jessamy simply ‘gets’ our slightly quirky dog and he is always really happy to spend time with her; his tail wagging so much as soon as he arrives outside her front door. She keeps in regular touch with us whilst we are away, and Algie always looks so content to be with her.
Anne
Norfolk
October 2022
Missy had a lovely stay with Hilda during October, and it was so good to go away for a few days knowing that she was totally happy and in loving, caring hands. Thank you Hilda, Missy is looking forward to her next stay with you hopefully early next year.
Anne
Norfolk
October 2022
Jessamy was a really caring host for our dog Alfie. She was very careful to find out about his needs and explained to us how she was going to look after him. She followed his routine and dealt with his medication very well. While we were away, she sent photos of a very chilled and relaxed Labrador who was clearly very happy. We would definitely leave Alfie with Jessamy again and we are sure he would happily go again!
Piers
Norfolk
October 2022
Gus really enjoyed his stay with Adrian, he looked very happy when we were sent a photo during his stay. Would totally recommend.
Karen
Norfolk
October 2022
I got in contact with Sophia after being left in a difficult position, and needing to find a carer for Dolly, and Ted with short notice. Sophia was very professional, and sympathetic to my situation, and in helping me find a suitable carer. Before the stay we were introduced to Heidi and Chris, which went smoothly. Dolly and Ted had their own holiday with the family, and I had regular updates, and photographs, which put my mind at rest. I was blown away by their kindness, Dolly and Ted were spoilt with love and affection, and everything they needed. I felt very comfortable, and happy with the whole service and from my experience would thoroughly recommend. Many thanks
Carolyn
Norfolk
October 2022
My elderly Chihuahua stayed with Chris and Ann in June and September. They looked after him wonderfully. They were very caring and understanding of his needs, taking him to the vet and giving him the medication prescribed. Many thanks to them and to Sophia for finding such excellent carers.
Dawn
Norfolk
September 2022
A friend recommended PetStay Norfolk, and we had such a positive experience. Sophie took lots of time to understand our requirements and Bodies needs. There was an in-depth questionnaire so that Sophia could find an appropriate host. We had a pre meet with our host Sam so we could make sure it was suitable for Bodie. Sam was lovely and clearly loved dogs and offered a friendly family home where Bodie would receive care and attention whilst we were away. We received regular updates as requested letting us know how he was getting on and photos of him playing with the family. The photos showed he was clearly having fun and being looked after. When we returned it was clear he was happy and well cared for. The advantage of PetStay is that your dog stays in a private home of a host and gets the attention care and fun that a family offers rather than a kennel where a dog is only walked a couple of times a day and doesn’t get much attention. I would thoroughly recommend PetStay and have already booked to have Bodie stay with Sam and her family again as we know that Bodie will have a lovely time and will be well cared for and get lots of hugs and cuddles. Thank you PetStay and Sam and family You are expected to provide your dog’s normal food, toys and bedding all of which keeps the dog calm and reassured. A great service
Ian
Norfolk
September 2022
Jennifer and Don are first class pet stay carers with our dog’s wellbeing at the fore at all times. We especially loved the daily photo of Bella, which gave us great peace of mind. We and Bella look forward to her visit.
Joseph
Norfolk
September 2022
Our two dachshunds stayed with lovely Eleta while we were on holiday in August. They enjoyed their stay and were well looked after. Since then, I recommended PetStay to a few fellow sausage dog owners, and will be using them again myself.
Ewa
Norfolk
September 2022
Oliver had a lovely holiday with Alison and Frank and looks forward to seeing them again in November.
Pauline
Norfolk
September 2022
Our two-year-old goldendoodle stayed with Chris and Ann in August for 6 days I knew as soon as I met them Dora would be well cared for! Chris and Ann were very welcoming and friendly and looked after Dora wonderfully. I couldn’t fault PetStay and Sophia and the wonderful carers that have looked after Dora over the last 18 months.
Nicky
Norfolk
September 2022
Hendrick loves to stay with Carolyn when we take our family summer holidays. It really is a home from home for him. He gets excited as soon as we turn off the main road and he realises where we are. We don’t have any worries when we leave Hendrick with Carolyn, and she provides lots of photo updates about what he has been up to each day.
James
Norfolk
My experience of PetStay Norfolk is excellent! From making contact with Sophia to my cockapoo being looked after was all such a positive experience. Sophia was helpful and supportive in finding a carer that would be able to care for my dog’s needs and requirements. There was no stress and the whole process was easy. I wanted my dog to be cared for in a loving home environment and not kennels. I was so relieved when we found Jenefer and Don. They are so kind, welcoming to us and Sparkle. Their care was excellent and I felt happy and assured to leave Sparkle with them! I loved getting daily updates whilst we were on holiday so I knew Sparkle was okay and well cared for. I have already had discussions to re book for next year . I would certainly recommend PetStay and Jenefer and Don .
Rebecca
Norfolk
August 2022
It was our first time leaving our young Labrador whilst we were away but Sophia gave us every confidence that she would be well looked after. Poppy soon settled with Sophia and enjoyed her stay with lovely walks and cuddles! We really appreciated the daily updates via WhatsApp too! PetStay are very professional and provide a home from home service adopting the dogs routines and preferences. Thank you!
Dee
Norfolk
August 2022
After meeting Sophia, she introduced us and our 6 month old lab x golden retriever to Adrian. Being a young girl we were a bit anxious, but after talking with Adrian we felt very confident he would care for her just as we do. She had an overnight trial stay and 3 months later had her first real visit. As you can see from the picture a very happy relaxed girl. Adrian cares hugely for his house guests and goes the extra mile to provide a home from home environment with lots of kindness, cuddles and reassurance while staying with routines and keeping them safe. He sent us lots of pictures and messages to let us know about their week together which we really value . Our girl keeps him on his toes but clearly Adrian is one of her special people. We have already booked more visits . Thank you Adrian.
Jen
Norfolk
August 2022
This is the second time that I have used PetStay and once again Sophia found the perfect home for Bertie to go to . Amy was very considerate of Bertie and walked him very early in the morning due to the hot days we were having. This was quite a last minute booking and we very lucky that Amy could take Bertie. He was very happy there and settled in straight away. Thanks Amy for the care you took of our precious little Bertie . ( p.s. Eleta….if you see this review I know I promised that Bertie wouldn’t go anywhere else but you already had a dog booked in !)
Jenny
Norfolk
August 2022
Janet & Arthur from PetStay looked after our Labrador during the week of the extreme heat. They were brilliant and we had every confidence that they looked after our dog’s welfare in these difficult conditions. I would have no hesitation in recommending them or PetStay.
Arnda
Norfolk
August 2022
Eddie, our Cockapoo, had his 3rd stay with Julie last month. He seems to love his holidays at Julie’s and comes back to us very relaxed. He is already packing for his next stay in September!
Andy
Norfolk
August 2022
I have been really pleased with the whole experience with PetStay. Adrian has been amazing and was very thoughtful and listened to all the information about our dog Bob his likes and routine, I felt very confident that Adrian was going to take good care of Bob while we were away. When I collected Bob I could see that Adrian loved having Bob to stay and Bob settled in well. I will definitely rebook through PetStay
Susan
Norfolk
August 2022
PetStay found us a brilliant couple in Bryan and Kerry very friendly and welcoming looked after our Maddie who loved her stay , will definitely use again
Margaret
Norfolk
July 2022
This was our first time booking with PetStay and we are really happy we did . Our dog Gucci stayed with Alison, Frank and their lovely dog Ruby. We could tell that she had a lovely time and was very well cared for as one of their family. Alison was extra careful about the walks routine as well due to the very hot weather. She sent me photos and regular updates and that made me feel at ease and could see that Gucci had a lovely time. We will definitely ask them to care for Gucci again!
Debbie
Norfolk
July 2022
Once again, our dog had a very enjoyable stay with one of the PetStay hosts in Norfolk. PetStay really do provide a ‘home from home’ service which eases the guilt of going away on holiday without our much loved dog! In fact we are going away again in a few weeks and our dog will be going to stay with the same lady again, where we know that he will have a very nice time.
Ian
Norfolk
July 2022
This is the second time Monty has stayed with Eleta and, as far as he was concerned, it was his second home! After a quick goodbye he was off into her conservatory and garden and we didn’t see him again until we returned two weeks later! We were kept up to date on how he was getting on but we didn’t really worry as we knew he was happy. He was quite subdued his first day home as he missed Eleta.
Carol
Norfolk
July 2022
Jenefer and Don couldn’t have been kinder and Dolly loves staying with them
Johnny
Norfolk
July 2022
This was the first time our dogs had been away from us since we rescued them a few months ago and we were a bit apprehensive as they are quite traumatized by their past lives. We needn’t have worried as Heidi and Chris provided first class care. Heidi listened to (long) list of do’s and don’ts and acted upon them. The dogs were very calm and happy and extremely well looked after – all their needs were met. Heidi sent up pics and updates very regularly which helped us to relax. We would thoroughly recommend and would definitely use their service again. Thank you.
Angi
Norfolk
July 2022
Very happy to leave our Rhodesian Ridgeback, Bella with Amy. Bella has had two holidays so far with Amy and we have been more than happy with how well Bella has been looked after. Bella has some issues with socialising so not easy to find someone to look after her. But we have found Petstay and Amy so now we don’t feel so guilty going on holiday
Claire
Norfolk
July 2022
We recently left Barney with Jessamy while we got married. It was lovely to know he was in a safe loving environment so we could relax and enjoy our day. We received regular updates and pictures showing him happy which was great. Jessamy is brilliant and we’re lucky to have found her.
Elizabeth
Norfolk
July 2022
What a great find PetStay was – we were able to relax and enjoy our holiday safe in the knowledge that our dog, Huck, was receiving lots of care and attention whilst staying with Amy from PetStay. Amy sent us regular updates and photos via WhatsApp. Will definitely use PetStay again and highly recommend them
SB
Norfolk
July 2022
Eddie stayed with Carolyn and Martin again in July 2022 for 5 days. He has been a few times before and absolutely loves it there. He gets to relax in the garden, enjoy plenty of fuss and we can go away on our holiday not having to worry about him at all. As always we received updates via WhatsApp.
Lisa
Norfolk
July 2022
Well what amazing carers Chris and Ann are! Winston had a great holiday with them.
We were so anxious about leaving him, but once we dropped him off, we never worried again! They genuinely seemed to enjoy Winston’s company and nothing seemed a problem – they were more than happy to hear all about Winston’s nuances and wanted to accommodate these the best they could. We know he had a good time and had a little sulk when he came home! Will be booking again soon!
Emma
Norfolk
July 2022
Buster had had two stays with Ralph and Val recently. He gets really excited when he sees them and settles in their home immediately so I have no worries leaving him. Whilst away I love the updates on his outings and photos of his adventures. When collecting Buster he looks relaxed and happy, I have no worries about leaving him when I go on my next travels.
Judith
June 2022
Norfolk
I can’t say enough and a big thanks to Adrain who did an amazing job looking after Dog.
Highly recommend him for his care and professional approach to his care with him.
Shaun
Norfolk
June 2022
This was the first holiday we had booked since we had our girls and we were a little anxious about leaving them. We really didn’t need to worry though. Gerri and Mike were brilliant. They sent me pictures every couple of days so that I knew what the girls were up to and could see how well they had settled. They had some lovely walks and so much fun. Using PetStay was very easy, arranging the initial meet was also so simple and I think the cost of the service is extremely reasonable. I wouldn’t hesitate to use PetStay and hopefully Gerri and Mike again in the future.
Lisa
Norfolk
June 2022
Just feeling so confident that our lovely dogs are safe and happy with Carolyn the dog sitter makes such a difference we get daily updates and photos and when we collect them they are definitely happy and relaxed a sure sign they have been cared for
We are already booking yet another stay with Carolyn.
Ali and Sandy
Norfolk
June 2022
Yet again Bella was treated like a queen. Bella adores her surrogate parents and the feeling is mutual. They called her their little marvel. Such peace of mind for us.
Thank you Chris and Ann.
Joseph
Norfolk
June 2022
Our border terrier cross Otto always has a wonderful holiday with PetStay. Janet and Arthur look after him extremely well, kindly adapting to Otto’s foibles! They send us regular updates and photos and it’s incredibly reassuring to know that Otto is being well cared for while we’re away. We cannot recommend PetStay and its hosts more highly.
Patrick
Norfolk
June 2022
Our westie Bella had a wonderful time with Amy through PetStay while we were away. Amy was great with her and we had no concerns whatsoever.
Matthew
Norfolk
June 2022
Alfie has stayed with Janet and Arthur three times now. They treat him like family, and it shows. When we dropped him off he greeted Arthur with huge enthusiasm and then went straight off round the back of the house to look for Janet.
Janet and Arthur really looked after Alfie, sending us updates and photos of him snoozing on his bed. They remembered all his routine and were great about meeting his modest medical requirements. He came home, as always, very happy and well.
A lovely couple and and we are sure Alfie will be visiting again.
Piers
Norfolk
June 2022
Very happy to use PetStay to look after our pet dog while we are away.
They offer a good and effective homely service which is much preferable to putting our pet dog in kennels.
My dog always comes back happy and healthy, our dog carer is excellent and we would not like to go anywhere else for this service.
Linda
Norfolk
June 2022
Leaving a much loved pet with someone they don’t know is a stressful business, especially if they are a rescue dog as our little Bertie is .However, it was obvious to us from our first meet with Eleta that he was going to be ok. So, off we go on holiday and still feeling a bit anxious about leaving Bertie. Eleta kindly sent pictures and messages for the first few days and it was very obvious that they were getting on really well so we really relaxed about the situation from then on . I had told Eleta that Bertie was frightened of thunderstorms and when one came along she sat under the stairs with him until it had passed over. To me that’s going above and beyond and her kind and caring treatment of Bertie was exceptional . Such was the bond they forged with each other we wondered if we’d get him back !! When the time came Eleta very reluctantly handed him over and his friends ( Eleta’s family ) were there to give him a very emotional send off. Thank you Sophia at PetStay for matching Bertie with the perfect companion
Jenny
Norfolk
June 2022
Our three dogs love going to stay with Mike and Gerri! It is a home from home for them and they enjoy the familiar walks and playing in their large garden. Indoors they are able to chill out and relax or indeed keep a watch out of the window for any “intruders” (like leaves blowing in the wind).
I couldn’t imagine leaving the dogs in kennels when there is a so much better alternative with PetStay.
Louise
Norfolk
June 2022
Barney is always very happy to stay with Jenefer and Don, they are a lovely couple and we have so much confidence in them to look after Barney. He is always pleased to see them and always comes away happy when we collect him.
Claire
Norfolk
June 2022
We needed a nice home with a loving carer for Jacob our lovely cockapoo as we didn’t think a kennel would suit our favourite boy. Well, we were given advice by our local vet that PetStay sounded one of our best options. Having had contact with Amy, Jacob & I headed for a meet & greet what a pleasant surprise. Amy is an experienced previous dog owner with a superb personality and a really caring nature and she & Jacob got on well from Day 1.
When we dropped Jacob off a couple of months later Jacob trotted straight into the kitchen and made himself at home. We had such a lovely week away knowing our Jacob was in trusted hands and we were kept up to date with lovely messages and photos.
Thank you PetStay and most of all thank YOU Amy for making Jacob so welcome and our week away such a pleasant one.
Andy & Trish
Norfolk
June 2022
Lulu has stayed with Jessamy a few times now. She loves Jessamy and when I leave her, she goes into the house without a second glance at me. Jessamy sends photos to show me how contented Lulu is. Yes I miss Lulu, but I never worry about her. I cannot speak highly enough about the caring my dog receives, I can go and enjoy my holiday without any worries. Thank you .
Stephanie
Norfolk
June 2022
Coco had the most wonderful stay with Gerry and Mike – it is such a home from home for her I don’t think she realised I was gone !
From carefully ensuring her familiar routine was followed to their reassuring photos to me of her having fun they were superb. Their love of dogs is evident as is their understanding of owners !
She is looking forward to her next visit later in the summer.
Helen
Norfolk
June 2022
Nico
Absolutely wonderful service. I would definitely use PetStay again, as I value personalised care of my dog. Nico stayed with Ralph and Valerie for 2 weeks and had a great holiday. They kept me updated every single day, which was very reassuring. I can’t recommend them enough.
Jagoda
Norfolk
May 2022
Humphrey
Thanks to PetStay I feel I can now enjoy guilt free holidays knowing Humphrey is looked after in a home environment. He recently spent a lovely week with Sophia and her family, Sophia sent me daily updates, along with videos and photos, so I could see what a great time Humphrey was having, and how happy he was with them all. I would recommend PetStay to anyone who is looking for care for their dogs.
Happy Customer
Norfolk
May 2022
Casey
Sylvia is a very kind person and seemed to enjoy Casey’s company. In hindsight I think Casey had grown into a bigger, livelier and more demanding puppy than any of us could have predicted (after the initial booking) and if we had known this we might have chosen differently.
Clare
Norfolk
May 2022
Dee and Fred were lovely; they obviously love dogs and I felt happy leaving Ben in their care. We had an intro visit beforehand and both Ben and I were made to feel welcome. Dee and Fred were happy to stick to his routines and do whatever was needed to help Ben settle. Ben quickly made himself at home during his actual stay and I was provided with the occasional update and photo to reassure me that he was ok. I have no hesitation in taking Ben back to this lovely home and I am about to book my next break, knowing my boy is safe and well cared for.
Happy Customer
Norfolk
April 2022
Eddie
Eddie had a great few days with Julie; we will definitely be using her dog care services again.
Andy
Norfolk
April 2022
Barney
Barney is happy to be dropped off with Jessamy and has a great time when there. I receive regular updates so I’m relaxed knowing he’s extremely happy. I can’t recommend PetStay enough to other dog owners.
Elizabeth
Norfolk
April 2022
Popsie
This was the first time we had left our dog Popsie. She usually comes away with us but she couldn’t on this big holiday with our extended family.
After meeting Janet and Arthur we felt very comfortable that Popsie would be happy with them. They were warm and welcoming, as well as obviously being experienced dog owners. They knew how to put Popsie and ease and she settled with them in no time at all.
While we were away Janet and Arthur sent us photos and updates so we could see Popsie was having fun. This was so reassuring and helped to make our holiday all the more enjoyable.
It was such a successful and positive experience that we have booked Janet and Arthur again for a holiday with the other side of our extended family next year!
Karen
Norfolk
April 2022
Bobo as usual had a great time with Carolyn. She regularly sent us pictures of him sleeping, which he does a lot. He looked very relaxed.
Jan
Norfolk
April 2022
Marley & Jenefer
100% Recommend – Peace of Mind Every Time
The one-on-one care and attention that my dog gets and enjoys with the PetStay carers gives me the peace of mind to fully enjoy my vacations away guilt-free because I know she’s enjoying her vacation too!
I’ve used PetStay multiple times and with each stay I have received consistent updates and pictures showing all the fun that she’s having and how comfortable she is.
The onboarding process is so thorough and helpful. I appreciate the meet & greets to see if it’s a good fit before committing (it’s been a good fit every time!) and the questionnaires so I know that her needs and routine are clearly documented for her stay.
The peace of mind knowing that my dog is relaxed, comfortable, and cared for makes me so happy to have found PetStay.
Sasha
Norfolk
April 2022
Alfie
Alfie said he had the best time while staying with Carolyn from PetStay. Carolyn was great with Alfie and he felt right at home. She sent us regular pictures of him while he was there and he looked very happy. Carolyn treated him just as if it was her own dog which was amazing. We were so pleased with how happy Alfie was and how great Carolyn was with him we have booked him in for another couple of stays. 100% recommend.
Sam
Norfolk
April 2022
Another fab PetStay experience
We have used PetStay a number of times now with 2 different carers – Hilda and Jessamy. They are both lovely ladies who have really given our 2 dogs a wonderful home from home experience .PetStay offers a great service, are reliable and will try to accommodate your every need.
Dawn
Norfolk
April 2022
Otto & Mike
Our Border Terrier Otto had a wonderful holiday with Mike and Gerri of PetStay. They are very kind, thoughtful and caring hosts who kept us regularly updated with news of Otto’s adventures. We would have no reservation in Mike and Gerri looking after Otto again, they have our full confidence.
Patrick
Norfolk
April 2022
Archie was very excited to stay with his host family. They walked him straight away, making the parting a smooth experience. When we collected him, he was relaxed and happy. They also gave him a lovely ball to take home.
Louise
Norfolk
April 2022
Fantastic, my dogs just loved their time away and everything was so well organised from the booking through to the stay, all booked in again for August Highly recommend!!
Sophie
Norfolk
April 2022
Stella
The whole process with PetStay felt both thorough and efficient. From the start we felt reassured that Stella would be well looked after. Dee and Fred were very warm and welcoming and we felt very content in the knowledge that Stella was staying in a loving home whilst we were away. Thank you PetStay and Dee + Fred. Would definitely recommend!
Nell
Norfolk
April 2022
We had a family wedding with everyone coming so no one to look after the dog. Through PetStay we met Carolyn and Martin who did a brilliant job of looking after Jess, who came back from them looking as though she’d been on holiday. We are a little besotted with Jess so it was good to receive messages each day confirming she was alright. We will definitely be using PetStay again.
Katrina
Norfolk
April 2022
Hal
Our Labrador Hal had a wonderful time staying with Eleta, as evidenced by the heart warming photos sent to us while we were away.
Geoff
Norfolk
April 2022
Bella
Our little Bella was treated like a Queen. We were thrilled with the level of care she received from Chris and Ann. It was so important for us to go on holiday with peace of mind and that was delivered in spades. We loved receiving text messages letting us know she was well and happy. On our return Bella was healthy and happy. She kept looking for Chris and Ann at home so clearly loved them back too. Bella’s looking forward to her next holiday with them and to being spoilt again!
Joseph
Norfolk
April 2022
Coco
Geri and Mike were brilliant and Coco had a great time. Geri and Mike were so reassuring, they took time to make sure they understood all her special requirements as she is blind and they were so kind to her, lovely people and I am so reassured about her next visits.
Helen
Norfolk
March 2022
Absolutely outstanding as always. The level of care and dedication is second to none. Sophia’s knowledge and understanding of canine behaviour inspires huge confidence
Mairin-Rua
Norfolk
March 2022
Mica
We could not have asked for a BETTER service than we received from PetStay. From our first meeting with Ralph and Valerie we knew that our dog Mica would be very well looked after and cared for. We wouldn’t hesitate in booking with PetStay again. We went away knowing that our pet was in safe hands. Mica took to her carers straight away and enjoyed spending time with them and their cats.
Mr Church
Norfolk
March 2022
Rambo
Could not have asked for anything better from PetStay! Especially thank you to Sophia for sorting out our stay for Rambo from start to finish she made the whole process so easy and simple which put us at ease straight away as this was the first time our boy was staying away from us.
Julie who looked after Rambo for us, firstly thank you for opening your home to him, as soon as we met you we could just tell Rambo was going to enjoy his stay with you and your own fur babies. She constantly kept us updated with amazing photos, which really was something we were grateful for like I said with it being his first stay. We were really thrilled with the whole PetStay experience and Rambo is already looking forward to his next one. Having somewhere for him to go that he enjoys is something we couldn’t be more pleased with, so again thank you so much Julie. We can’t wait to see you again
Chloe
Norfolk
March 2022
Barney
Absolutely no issues at all. Barney settled quickly, and I received photos and updates during his stay so I could relax with complete peace of mind. Jessamy is lovely and Barney is clearly happy staying there. so pleased I found Petstay and Jessamy!
Elizabeth
Norfolk
February 2022
Molly
We were so pleased we found PetStay Norfolk. We were anxious as to whether Molly would be OK staying with someone else but thanks to Sophia’s careful arranging, Molly was placed with Janet and Arthur. On our first meeting we knew Molly would be perfectly happy and we would have no further worries. Janet and Arthur were brilliant and Molly settled the instant she first met them. They did a wonderful job looking after her and it was like a home from home for Molly.
Our thanks to Sophia, Janet and Arthur.
Sue
February 2022
Clay & Livvy
My two four legged friends had a home from home experience with one of PetStay’s carers. I had to fill in an in-depth questionnaire about the day to day needs of them both and they were met with care and consideration. Would not think twice about using them again and would highly recommend. My two were extremely well cared for and will enjoy the next stay with Adrian.
Ann
Norfolk
February 2022
Poppy & Chippie
So happy to have found PetStay Norfolk. Our two English Springers had a wonderful time with their holiday family…lots of walks and cuddles. When our flight home was delayed by 3 days Janet and Arthur were happy to keep our dogs until we could arrange an alternative flight, such a relief to know we didn’t have to worry about them and could focus on other matters. We have already booked another two dates and know our fur babies will be well looked after and loved. Thank you Sophia and Janet and Arthur.
Sue
Norfolk
February 2022
We had a couple of nights away as a family but were unable to take our two Airedales, as they are getting on a bit in years. We found PetStay online and a lovely carer called Eleta looked after them for us. It was a very professional service with great communication and the dogs really enjoyed their time with Eleta who was both caring and conscientious. Thank you all.
Stephanie
Norfolk
February 2022
Excellent service. Quick and easy admin. Our dog loves her sitter and we know she is in a happy safe environment.
Phil
Norfolk
February 2022
Lola
Lola stays with Sylvia in Hopton, all I can say is she has a wonderful time when she goes, I’m happy that she’s being well looked after and that is peace of mind for me when I am away.
Joanne
Norfolk
February 2022
Paul
PetStay has been amazing for us! We couldn’t face the idea of leaving our pug Paul in kennel & were really nervous of how he would respond to staying away from us. We came across PetStay & immediately we were put at ease by Sophia, who explains everything fully & ensures all of the contracts are in place, this gave us a sense of confidence that Paul would be looked after by registered carers. The carer is matched to the pet & in our case we were matched with Dee & Fred, a wonderful couple who we were able to meet ahead of Paul’s stay with them. Paul had a brilliant stay with them, we will certainly be using PetStay again.
Chloe
Norfolk
February 2022
Alfie
PetStay and Sophia were recommended to me by my Vet Nurse neighbour. The organisation of Alfie’s first stay and communication have been great. Our beautiful Whippet Alfie can be a nervous boy and needs people to let him work them out before they approach him. From the moment I met Adrian with Alfie before our first booking I knew he was in the best hands. I was right… when I went to collect Alfie he was so calm and happy and had totally made himself at home. He even followed Adrian around while he collected his stuff and went to give him a little head rub to say goodbye before we left.
Never been so relaxed leaving Alfie and bearing in mind we haven’t left him since covid began that’s saying a lot
Sam
Norfolk
February 2022
Algie
Jessamy is truly in tune with our lovely but demanding dog and is always keen to know how he has been since she last saw him; genuinely interested in him and keeps us appropriately abreast of his well being while we are away. We know he is in the most capable of hands.
Truly an excellent service and our dog loves staying with Jessamy: he is delighted to see her every time he stays.
Liz
Norfolk
February 2022
Dottie
Would recommend PetStay to any one looking to have their pet looked after while on holiday. Brilliant people that look after your pets.
Faith
Norfolk
February 2022
Buddy
Teddy
Teddy and Buddy had a fantastic week with Fred and Dee! I am sure they would leave an 11/10 review if they were able!
Fred and Dee looked after them as if they were there own! I was sent pictures of the boys making themselves at home and the welcome we received when we went to collect them at the end of the boys stay was lovely. Fred and Dee shared lots of stories from the week and we laughed at all their funny little doggyism’s!
I just hope Fred and Dee are available next time we book a holiday!
Kimberley
Norfolk
February 2022
Finn
This was my first time using PetStay and I couldn’t be happier with the service. I felt reassured from the outset with daily photos and updates from Carolyn. This was Finn’s first holiday away and it could not have gone better. Carolyn knows her stuff and had a lovely way with Finn. I think he was disappointed when I came to collect him! Thanks to Sophia for matching us up with Carolyn it was a perfect fit.
Julie
Norfolk
February 2022
Excellent service as always from PetStay. Lots of care taken in finding a good match for Chip leaving me in no doubt that we were leaving him in good hands.
Graham
Norfolk
January 2022
Micky
Thank you, PetStay you saved my holiday and found a wonderful place for my dog Micky, at very short notice.
She had such a lovely time I don’t think she wanted to come home!
Gerri and Mike were fantastic and I really appreciated the photos and updates.
I would highly recommend your services and feel I can go away again without a worry.
Thank you again
Helen
Norfolk
January 2022
Albus
Albus had the best time on his little holiday just before Christmas! Fred and Dee were so welcoming he clearly felt quite at home (to be honest when I picked him up I was worried he didn’t want to come at one point!!) We were so pleased with the care he received we’re booking our next holiday asap!
Emily
Norfolk
December 2021
Uri and Nula
Once again Uri and Nula had a wonderful time with Arthur and Janet. It is lovely to go away and know they are in such good hands. Arthur and Janet sent us regular updates, so we knew they were OK. Arthur and Janet are such lovely people and would highly recommend them.
Richard
Norfolk
January 2022
Arlo
Our experience with PetStay could not have gone better. We were unbelievably nervous about leaving our boy for the first time since having him but Dee & Fred made us feel so relaxed and happy that Arlo would be in their trustworthy hands. Arlo had a great time too with lots of new adventurous fun walks and was even relaxed enough to make himself comfortable sleeping upside down on Dee & Fred’s sofa! We will 100% be returning to PetStay for future short stays.
Stacey
Norfolk
December 2021
Humphrey
This was our first time using PetStay and we were extremely happy with the experience. Our 5 year old Beagle Humphrey was matched with Adrian. We took Humphrey to meet Adrian the week before the stay, when we took him back to drop him off he practically dragged me up the path! Adrian text me updates and photos throughout the stay, so I knew Humphrey was happy and well cared for. We were so happy with everything, we have already booked another weeks stay for Humphrey with Adrian, in a few months time. I definitely recommend PetStay and Adrian in particular to anyone.
Happy Customer
Norfolk
December 2021
Bob
Thank you to Carolyn for making Bob’s first stay away from home a great experience. Bob is a rescue dog so we were worried about how he might manage away from home. We had a visit with Carolyn and good communication before and during his stay which really helped us to feel reassured he was being well looked after. I will definitely be booking another stay with Carolyn
Susan
Norfolk
December 2021
Bella
Bella, our 12 (almost 13) year old golden retriever isn’t as active as she used to be and is rather set in her ways, but she loves going to her PetStay homes. This time she started out with Don and Jenefer in West Lynn and made herself at home immediately. I think she remembered the nice walks (the muddier the better as far as she is concerned) but luckily Don and Jenefer took all that in their stride, as well as her obstinate ways (like refusing to move when she thought the walk should take a different direction)
D&J went the extra mile, like all the PetStay carers we have met, and even dropped Bella with her next carer, Eleta. The move went like clockwork, and she settled in with Eleta without a care (or a thought for us!).
Despite the need to share her time between carers, we were able to go away without a worry and know that she was in the best of care at both her holiday homes.
Susan
Norfolk
December 2021
Beryl
Hello. My name is Beryl I am an 18 month old Jack Russell cross. When my doggy Mum and Dad decided to go on holiday we were worried about where I would stay. Fortunately we found Mary’s family through PetStay. They were all very kind and caring, and made me feel at home with plenty of cuddles and adventures. They took great care of me. When my Mum and Dad go away again I really look forward to staying with Mary and her lovely family again. My Dad said that Mary’s Mum, Sophia, was very good with a professional and reassuring approach which gave peace of mind. So, we have no hesitation in recommending PetStay to any of my doggy friends and their families.
Norfolk
December 2021
Stokes
This was the first time we’ve used a home boarding service & it was very successful! Sophia was very helpful & sorted out just the right carers for Stokes. Our pre-meeting with Jenefer & Don went well: they are obviously experienced dog owners & really put us at ease. When leaving Stokes we were still anxious but Jenefer sent photos & updates that evening of him settling in which was very reassuring! We’d definitely recommend PetStay Norfolk: so much more homely than boarding kennels. Thank you!
Susan
Norfolk
December 2021
Terrance
First time using PetStay and would definitely use again if a situation arose where I couldn’t take Terrance with us. This was the first time we had left Terrance with anyone since adopting him 18 months ago, so I was very anxious about finding the right carer. Carolyn put all my worries to rest as soon as I met her. She is very experienced with Staffies and used to the breed characteristics. Carolyn provided lots of photos and updates which gave me great piece of mind and allowed me to enjoy my time away with my family. Would highly recommend PetStay and especially Carolyn
Julie-Anne
Norfolk
December 2021
Jasper and Alfie
This was the second time our two dogs have stayed with Janet and Arthur who are very kind and caring. They went to a lot of trouble to look after our very elderly Spaniel who needed medication and a lot of attention. Janet and Arthur sent us updates and photos and we were very reassured that our precious family members were being so well cared for. Thank you once again!
Piers
Norfolk
November 2021
Edie
Geri and Mike were fantastic hosts to our young cocker spaniel, Edie. She seemed very happy and they gave her plenty of walks and cuddles. We have booked Edie for another stay in January.
Mr Brown
Norfolk
November 2021
We felt very happy to leave our dogs, Toddy and Rufus, with Don and Jenefer. They are clearly animal lovers. During the stay they kept us up to date with Toddy & Rufus’s activities from daily walks to chilling out on the sofa – a true home from home for them. The booking process with PetStay was very thorough and efficient. We have no hesitation in booking with them again and highly recommend Don and Jenefer as surrogate owners.
Giddie
Norfolk
November 2021
Desmond
Desmond is right at home with Sophia and family
Desmond enjoyed another happy stay with Sophia and her family while we were on our first holiday abroad for ages in Sept 2021. Our trip got off to a bad start when we blew a tyre on our way to Sophia’s house before heading to the airport. When it became clear our car would need to be towed to a garage for repairs and we had to book a taxi to the airport, Sophia helped save the day by driving about an hour each way to pick up Desmond while we waited for our car to be towed. During our 2-week trip, Sophia sent daily messages and photos/videos of Desi playing and enjoying his walks. He needs eye drops each morning, and Sophia administered these without difficulty. Desi has stayed with Sophia around 4 or 5 times now and is right at home sleeping on her son’s bed and playing with their dog Mary. We know Desmond is in very capable and caring hands when he stays with Sophia and we happily recommend her services.
Loraine
Norfolk
October 2021
Otto
We have used the services of PetStay a couple of times now and have been delighted with the experience. We are particularly careful as to whom we leave our loved companion, Otto, and assiduous in determining the appropriateness of any organisation that cares for our little dog. PetStay score highly on all counts : the administration has been straightforward, effective and efficient. The hosts are wonderful people: caring, considerate, helpful and, above all, dog lovers. They quickly understand the needs of our dog, his nuances and predilections and make him a part of their family. He always appears relaxed, comfortable and safe to be ‘on holiday’. We can take vacations confident in the knowledge that Otto is lovingly well looked-after. No hesitation in recommending our hosts and PetStay.
Richard
Norfolk
October 2021
I could go on my holiday, with complete confidence that the most important member of the family was being cared for by lovely people giving a first class service. Maintaining contact with a photo some days was reassuring Thank you so much Janet and Arthur.
Christine
Norfolk
October 2021
Nancy
My name is Nancy I am still little but I am full of it my Mummy says ! My Mummy and Daddy took me to stay with Lyndsey and Mike whilst they had to have some things done at home. They were worried about leaving me I wasn’t ! I knew straight away I was going to love being on my holidays with Auntie Lyndsey and Uncle Mike. It’s great there, they are great fun and love me lots already and there’s lots of new toys for me to play with. I was so excited when we went for a walk that I didn’t even need to go in the car to get to the beach – it was only a little walk down the road ! We had great fun. I helped out in the garden and as it was really hot Auntie Lyndsey let me have a shower with the hose pipe which I love.
At bedtime I could sleep where I wanted but I thought Auntie Lyndsey and Uncle Mike might miss me so I kept them company on their bed and it was so comfy!
I loved my holiday at my second home and I can’t wait to go back, Mummy and Daddy don’t need to worry because it’s fabulous there and they spoil me lots.
Lots of love
Nancy X
Norfolk
October 2021
Ralph and Valerie, true stars!…
Ralph and Valerie treated our dog like a King! True home from home experience. Our dog had so many fun walks and lots of attention. We had regular pupdates which we really appreciated. We will always use PetStay as they are a professional company with kind, dog loving carers. Thank you Ralph and Valerie for going the extra mile when looking after our pet! You were both brilliant!!
Mrs McNeil
Norfolk
October 2021
Augie
We have an 18 Month Italian Spinone called Augie. He’s a gentle giant and a bit of a handful. We had a couple of holidays planned and I wanted to find a caring home environment which would suit his character as he is a very sociable dog and likes to be around people and other animals. Spencer and his family and their dog Oreo were absolutely wonderful. He did a short stay at first to see how it would go. Spencer and family couldn’t do enough for him. They followed the daily routine he has already for walking, feeding and sleeping and he was so content when I picked him up I don’t think he wanted to come home! He then did a second longer stay and I was so impressed by the outcome of the first visit I knew I didn’t have to worry at all and I was right. For me and Augie, Pet stay has just the right balance of professionalism within a caring family environment and I fully recommend Spencer at Petstay to anyone.
Vanessa & Chris Bandy, Norwich
We have used PetStay since our boys were puppies. They are 4 now and have had many very happy holidays with the most wonderful carers. We would not leave them anywhere else.
Kirsty
Norfolk
October 2021
We are delighted with how they sorted out just the right sitter for our dogs and the dogs were obviously very content and happy staying with Carolyn. One of our dogs gets chest infections and it really helps to feel confident with their sitter who is obviously experienced and could deal with any issues if they arose. The daily updates and photos made us feel at ease about being away from them. When we arrived to pick them up we were met by two very relaxed obviously happy dogs always a good sign.
Ali and Sandy
Norfolk
October 2021
Our three dogs had a lovely break with Gerri and Mike. They have stayed with them previously and so were very excited when we took them there again! They enjoyed familiar walks, playing in their large garden and then chilling out and relaxing on the sofa afterwards. Our Vizsla acted as look out at the front of their house and the Dachshunds chased each other around – just as they do at home – so the dogs had their normal routine. We would thoroughly recommend PetStay as a much more homely experience than boarding kennels.
Louise
Norfolk
October 2021
Charlie
Our dog Charlie took to Amy straight away and we had no problem leaving him there. Amy kept us up to date with messages and pictures. Although we missed our dog he was having a fantastic time with Amy who we had complete confidence in . We try and take Charlie with us when we go away but l would have no problem leaving him with Amy again PetStay are a very professional company and this is reflected by the people who they use.
Miles
Norfolk
October 2021
Harley
Great experience for both ourselves and our Labrador, Harley. He was made to feel at home and seemed to love every minute. We were actually concerned that he may not want to come back home with us. We can’t recommend this service highly enough. The sitters Gerri and Mike are wonderful people and so caring. We wouldn’t want Harley to go anywhere else
Simon
Norfolk
October 2021
Sid & Don
From the very start Sophia at PetStay was very helpful in finding us dog care with Don & Jennifer for our Sid the Jack. Don & Jennifer were very knowledgeable on dog care and have dogs of their own in the past. Sid was walked twice a day with a every evening WhatsApp, picture and chat. Would defo recommend PetStay to our friends and family, thank you Sophia and to Don & Jennifer
Trevor
Norfolk
October 2021
Lulu
I was very worried about going on holiday and leaving my little rescue dog Lulu. Would she think I had abandoned her ? Well I didn’t need to worry. I met Jessamy at her home and Lulu made herself at home straight away. Then came the day when I was going away. Jessamy was lovely, Lulu clearly loved her and didn’t seem worried when I left. I received some updates about Lulu. When I picked her up, she was very calm, totally unstressed. I shall certainly go on holiday again and leave her with Jessamy. Thank you PetStay xx
Stephanie
Norfolk
September 2021
Monty
Right from the first contact with PetStay you felt confident that your dog was going to be in good hands. There was a lot of paperwork to complete but better that than none at all! Our initial visit with Eleta was a great success. She just let Monty (our Border Terrier) wander around and relax, there was no fussing. When we dropped him off he was happy to go into the house and I know he had an enjoyable time whilst he was there as there was a lovely park right on her doorstep. He was almost reluctant to come home!!
Carol
Norfolk
September 2021
Ted
Nell
Another successful dog-cation for my two woofers. Jessamy really is their second mum, she is totally dedicated to looking after them with our last trip being no exception. They even had her up in the night a couple of times and she just takes it in her stride. We feel very lucky (and grateful) to have someone we trust so much to look after them and our holidays are all planned around when she is available! Thanks again Jessamy (and PetStay) for giving us peace of mind that our fur-babies are happy and well looked after when we go away.
Louise
Norfolk
September 2021
Barney
Janet & Arthur were excellent. We were very anxious at the thought of leaving Barney our 8 year old Goldendoodle with anyone, however from the initial ‘pre-stay’ meeting it was clear that Janet & Arthur love dogs and that Barney would be well taken care of and pampered. We were kept updated via messages and pictures. Would not hesitate to recommend Janet & Arthur.
Stephen
Norfolk
September 2021
Baxi
Baxi had a wonderful stay with Sylvia and completely fell in love with her. Couldn’t ask for better stay for my little best friend.
Shauna
Norfolk
August 2021
Hector
PetStay is an excellent choice if you want to have your beloved pet cared for within a home environment whilst you enjoy your holiday. We were very impressed with the level of detail and information gathering to find the right ‘host’ which shows a level of understanding of meeting the needs of your pet as well as the owner’s. Whilst we were away, we received daily updates on how our dog was doing, how he was settling in and most definitely being spoilt rotten. These regular updates really helped us to know that all was well and we could relax knowing that things were all fine. Would recommend PetStay without hesitation.
Ian
Norfolk
August 2021
Barney
Barney had an amazing time with Jennifer and Don. He was very relaxed from the moment he arrived. They are such lovely, kind hearted people who made us feel very happy and reassured. We had contact everyday we were away, which was amazing and that made our holiday a lot more enjoyable knowing Barney was happy and safe. Will definitely be using them again if they are available.
Claire
Norfolk
August 2021
Dougie & Asley
From our initial enquiry to picking our dog up at the end of our holiday the service was professional, friendly and simply excellent! Sophia reassured us by answering all questions at the start and after meeting Alison and knowing she was looking after our dog, it put our minds instantly at ease. Alison was so lovely. We had regular updates and photos, we knew our dog was being well looked after and loved! We have already booked Dougie in again with PetStay.
Mrs McNeill
Norfolk
August 2021
PetStay rescued us when we had a problem finding care for our two small Maltese dogs, (they would usually stay with my recently deceased Sister). With the opportunity to spend a week with our Daughter in their rebooked holiday cottage (no pets) we desperately needed a home from home for our kids. PetStay introduced us to a lovely lady who told us they could have stayed forever, everyone, including the kids were very happy with the arrangement. A holiday for all.
Mr Morris
Norfolk
August 2021
Mac
Janet & Arthur looked after our 3.5 year old Labrador – they are totally trustworthy and clearly adore dogs. Mac had a lovely time with them and we were confident that he was well looked after and loved. We highly recommend them and PetStay.
Ardna
Norfolk
August 2021
Scout & Cassie
Our first experience with PetStay has…
Our first experience with PetStay has been a really good one. Sophia was very efficient and helpful, nothing was too much trouble and our visit and then the dogs’ stay were really well organised.
Our carer, Amy, was lovely, and most importantly, the dogs seemed relaxed and happy with her from the moment they met.
We felt quite happy leaving the dogs, confident that they would be looked after, and when we returned they seemed happy. We will definitely be using PetStay again. Our thanks to Sophia and Amy!
Sally-Ann
Norfolk
August 2021
Eddie
Eddie’s relaxing stay with Martin & Carolyn
Eddie our retired racing greyhound stayed with Martin and Carolyn for four nights in July 2021. I was anxious about leaving him because he has become so clingy since I’ve been working from home but the carers assured me he would not be left alone and would have the run of the bungalow and garden to play and relax in. The carers made such an effort to keep up with his normal routine and were very flexible and accommodating. Carolyn sent me updates and pictures of Eddie on Whatsapp throughout his stay which was lovely. We didn’t have to worry about if he was settled or relaxed because the pictures and updates showed that he was having a lovely time! I wouldn’t hesitate to leave Eddie with Martin and Carolyn again, in fact we have already booked for next March!
Lisa
Norfolk
August 2021
Uri & Nula
Uri and Nula had a wonderful few days with Arthur and Janet.We were very happy with the way they were looked after which gave us piece of mind.Arthur and Janet are such lovely people and the care of the dogs always comes first
Richard
Norfolk
August 2021
Jimin
Sophia and her family (PetStay Norfolk) took care of my darling dog, Jimín, on his arrival in the UK. Sophia went above and beyond to accommodate me as I was moving country. I got regular photo and video updates from her. Safe to say Jimín loved his time with her family, who really treated him like their own.
Their set up is wonderful, they have a lovely big garden and plenty of space for the dogs to relax or play.
I will definitely be using their services again should Jimín fancy another holiday!
Mairin-Rua
Norfolk
August 2021
Titch
I cannot recommend PetStay highly…
I cannot recommend PetStay highly enough. I was very anxious about finding the right care for my anxious rescue dog while I was on holiday. Through PetStay I was guided towards a carer who would suitable and was so delighted to have Titch placed with Jessamy. Right from the start she was warm, gentle and understanding of my dog’s quirks and needs. He went to stay for a short trial at first and it was such a success that I have booked Titch to stay with Jessamy twice more and will continue to do so. Jessamy sent pictures through of a very relaxed and happy dog which I found to be so comforting and reassuring. I now feel entirely comfortable and able to relax and enjoy my holiday knowing that Titch is so well cared for. Thank goodness for PetStay and Jessamy!
Sandra
Norfolk
July 2021
Mab
Great service from Carolyn and Martin at Petsta
Our dog Mab had a lovely stay with Carolyn and Martin in July this year. Mab settled really well and seemed very happy and spoiled. Carolyn and Martin updated us everyday with a photo and message to give us peace of mind. They were friendly and helpful – would definitely recommend!
Rebecca
Norfolk
July 2021
Otis
Brilliant service as ever from Julie…
Brilliant service as ever from Julie and Sophia at PetStay Norfolk. Otis has been to stay with Julie several times now and always seems happier to be going there rather than leaving with us afterwards! Kept fully up to date with his walks and activities and often mischief. Would definitely recommend to anyone in the area, beats a kennel everyday. Dogs deserve holidays too
Nichols
Norfolk
July 2021
Winston
Fantastic Service, would recommend
Jessamy had our dog Winston whilst we were away for a week, she is fantastic, we met with her prior to the holiday so she could meet myself and Winston and he could meet her and get used to her home, she was so welcoming and accommodating and made every effort to ensure that Winston’s routine was kept to make it as comfortable for him as possible. He really settled in well with her and it was really reassuring to leave him without the need to worry knowing he was in very capable hands! I would definitely recommend Jessamy and Petstay Norfolk to anyone for their pets as it gives you peace of mind knowing someone is caring for them so well. Thank you!
Abby
Norfolk
July 2021
Benji & Diesal
Sophia was extremely helpful and prompt. We were able to arrange two stays for our dogs, this stay was at quite short notice. When we go away we like our boys to also have a holiday and they very definitely did with Mike and Gerri. It was very obvious they were taken by the boys and I knew it would make for a lovely weekend being spoiled by Mike and Gerri. I look forward to the next time I get to drop the boys off.
Rebecca
Norfolk
July 2021
Fergus
Absolutely brilliant service, right from the start. PetStay asked all the questions to try and find the best people to look after Fergus whilst we were away. They were really professional and I felt very comfortable and at ease. Lindsay and Mike were fantastic, they made me feel at home straightaway and took care of Fergus as if he was their own, really lovely people, I couldn’t have asked for anything more! Fergus had a great time and I will definitely be using them again and would recommend their service to other dog owners! Thanks for a great experience
Jenny
Norfolk
July 2021
Jessie
Jessie recently stayed with Margaret and Kevin. We couldn’t wish for more wonderful carers. Jessie is a very nervous and anxious dog but now she literally runs to see them when we arrive. She is happy and relaxed and they are perfect for her.
Karen
Norfolk
July 2021
CLICK HERE for more PetStay Norfolk reviews
Please meet some of our PetStay carers:
This is Karen with Alfie, her grandson’s dog. Karen lives in Norwich in a three-story town house with a small paved outside area, with her cat, Jack. There are lovely walking areas nearby. This is what Karen says about being a carer:
When I retired over a year ago I also lost my little dog and having owned dogs my entire life it was extremely difficult to come to terms with. Being retired meant a completely different way of life for me and it would have been impossible to commit to owning another dog so I decided to become a carer and get my dog fix that way. I’ve also always looked after friends dogs and becoming a carer has expanded the blessing even more. Dogs are and always have been part of my life.
Verity and Sid joined PetStay Norfolk in June 2023. The pictures attached are some of the guest dogs they have had, at their home and during walks. This is what Verity says about being a PetStay Norfolk carer:
Dogs have always been a part of my life, from growing up to having my own family – two dogs and three kids! It was only once all the children had moved away and I was working long hours that I didn’t have a dog. I know how dogs are very much part of the family and as such we will endeavour to make their stay with us very enjoyable.
Sid and I live in a lovely bungalow with a garden, in a small countryside village, with lots of lovely walks including the local Broad and Fairhaven Gardens to wander around.
I became a carer as I love dogs and with family abroad, I can fit the dogs around visits.
To date we have looked after various lovely dogs, all with their unique personalities, and have thoroughly enjoyed having them to stay with us.
Verity
Hello from Shelagh and Ian.
We live in Gorleston, both of us are retired and have recently joined PetStay.
We retired to Gorleston from Cambridge 6 years ago and are keen to find hobbies to keep us occupied. We have a very friendly Westie called Tillie Mai who loves meeting everyone human or canine.
We have always owned dogs and they have always brought great joy to our lives. We came across PetStay when we looking for a short stay for Tillie as she couldn’t come on a trip with us. We did not want to put her into kennels as we both felt that she would be much happier in a friendly warm homely environment.
It also led us to believe that we could help other owners and their dogs by supplying them with that attractive environment and at the same time giving us a satisfying hobby along with the chance of meeting some canine characters.
We live in a detached bungalow with an enclosed garden in a quiet avenue and are 5 minutes walk from Gorleston beach and front.
Hello. This is me Chrisie and this is pebbles.
I’m a single lady(I can hear you all bursting into song lol)
I live in a lovely town called Wymondham in Norfolk.
I’ve had dogs all my adult life.
My first dog was a westie called Solo. He lived to the ripe old age of 18. Then along came Badger and Weasel, the Jack Russells. These were rescued from dog’s trust when they were puppies.
I lost Badger to cancer aged 15. Little Weasel made it to 17.
I swore blind I would never put myself through the heartache of losing another dog.
Then BOOM along came this little lady, Pebbles again a rescue.
She certainly kept me sane during covid (well, my friends might not agree)
If I’m lucky enough to look after your precious pooch, I can assure you that they will be treated like part of the family. Thanks for reading my essay.
Chrisie
We are based in Wymondham and joined PetStay in 2018. I used to be a childminder and Martin a teacher. We have had dogs of our own in the past.
We live in a new build house with a secure garden. There are plenty of green spaces and field walks near our home.
We enjoy meeting the owners and caring for the different breeds of boarders who come to us. There are several boarders who we love to welcome back repeatedly. We offer a home from home environment, following routines carefully, providing WhatsApp updates and lots of attention!
Hi my name is Adrian and I live in the village of Belton 8 miles from Great Yarmouth. I have cared for dogs for most of my life starting when I was about 7 with a stray that followed me home from our local woods in Hertfordshire. I called her “Girly” and she stayed with us for nearly 2 months until her owners, tracked her down. No Internet, not even a home phone in those days.
My two grown up children wanted me to get another dog after my last one “Toots” died at the age of 15. Being the wrong side of 60, I was not prepared to commit the next 15 years to caring for another dog full time. PetStay provided me with the best of both worlds. I compare it to being a grand parent. I can give massive amounts of love, care and consideration to the dogs in my care, and then hand them back to their owners. I get to meet a huge variety of breeds and characters, and they all make me laugh out loud. I thoroughly enjoy this work, although it never seems like work, and it gets me out of the house for walks. I am a certified one to one counsellor and have a diploma in companion animal bereavement counselling. I spent 17 years of my life in the child care sector in various roles supporting young people, ending up as a foster carer.
TracyAnn
Hi, I am TracyAnn; I live in beautiful Loddon on the Norfolk broads. I am newly retired from my careers as an Area Trainer to schools developing the curriculum with most of my life career as a Careers Guidance Officer to 13-20 year olds in schools and sixth form colleges.
Since losing my husband in February 2021 and now living alone, I found myself needing company and someone to care for.
I decided to join PetStay to give my life purpose and to devote my love and attentions to dogs.
I had looked after my sons two dogs for many years and found that the love, companionship and snuggles are returned to me in abundance.
I have a large fully enclosed garden 100ft x 50ft. Ample room to play ball and run around the trees.
My barn conversion has plenty of rooms for your pets to roam around. I am ideally situated in Loddon as 25 mins drive to the coast of Lowestoft and Gorleston and 25 minutes to the woods at Mousehole Heath in Norwich. Being on the broads ( 5 mins walk) there are riverside walks and fields a plenty, and cool leafy lanes to walk through.
Currently I have two cockapoos Poppy and Teddy staying who are delightful. I don’t have a dog of my own.
I would be more than happy to care for your pet and would enjoy devoting love and cuddles to them’.
Linda & Emmanuel
These are the lovely Linda and Emmanuel who live in Tasburgh, South Norfolk in a detached house with a large secure garden.
Emmanuel is a recently retired Officer of the Merchant Navy and his wife Linda works from home.
They have a lovely dog, George the Whippet (2yrs). Emmanuel and Linda joined PetStay in 2022 having placed their dog with us after which they felt that they too could offer a safe, loving and friendly environment for dogs when their owners where travelling or away.
They enjoy walking George all over the countryside and playing ball with him in their large garden throughout the day.
Hello. We are Ali and Frank and gorgeous Ruby. She is my friends dog but has been coming for doggy holidays since she was 6 months old and will be 7 this year!
We live in Belton with a small secure garden. We are a short drive to Gorleston beach and a short walk to the marshes and river, along with Burgh Castle ruins. We love country walks. We both grew up with dogs and the last dog I had was a rescue Doberman. It hasn’t been the right time to have our own dog in the last few years, as we like to travel, so PetStay is the perfect way for us to get our doggy fix!
I work from home and Frank works away for some of the week, so it’s lovely for me to have some company.
We love lots of cuddles and have a relaxed home for your dog to stay.
Ann & Chris
We are Ann and Chris and we live in King’s Lynn. We have an enclosed garden (75ft x 25ft) with a good-size lawn so there is plenty of space for our guests to play. Our own two pets – Solo, a Basenji, and Alice, a rescue lurcher – loved to relax there during the many years they were with us.
Missing canine companionship and especially the walks, we started with PetStay in January 2022 and it has been wonderful to have dogs in the house once again. Although we both have volunteering jobs in the community, we make sure our guests are never left ‘home alone’.
Ann & Chris
Ralph
Hello, we are Valerie and Ralph.
We live in Gorleston on the Norfolk coast.
For most of our lives we’ve had dogs and Ralph has had many other types of pets too.
Currently we are owned by two lovely cats, Mitzy and Misty, a girl and a boy. Both are dog friendly.
Our house has an enclosed garden for visiting dogs to play in. Very close by are two large green spaces for short or long walks. Gorleston beach, Gunton Woods and Lound Lakes Nature Reserve are within easy reach too, as well as the Norfolk Broads.
Our aim is to follow the routine the dog is used to at home, to cater for their individual likes and dislikes and provide a secure and loving environment for them. We never leave the dog at home on their own.
Daily updates and photos are sent to owners while they are on holiday. Either by text, Whatsapp or email, whichever they prefer.
Working for PetStay has been so rewarding. We gave it a lot of thought before applying to join, but we are glad we did.
Sophia is very helpful, we are able to contact her at anytime. Her ongoing support makes a big difference.
Having the company of dogs again is everything we’d hoped for, but we still have the freedom to pursue our other interests whenever we wish.
Valerie & Ralph
Eleta
I’m not a native to Norfolk but when I moved here with my late husband and two daughters, we all loved it. That was back in 1983 and I’ve still no desire to live anywhere else.
I’m very lucky to be able to live in a nice house with a reasonable sized garden, which is fully enclosed, and, live on the very edge of North Wootton Park. There is also the added benefit of living five miles away from Sandringham Country park and fifteen miles from the beach. For a dog loving person, it doesn’t get any better than that!
The reason I became a carer was that my beautiful and best friend Molly died at the age of fourteen. That was February 2018. I became a carer for Petstay in April of that year as I missed my walks, cuddles and greetings when I returned home. I didn’t feel I could replace Molly, I still can’t, but I need to feel a dog’s presence. Working with Petstay has worked out amazingly well. I have looked after a good number now and I love having them! I feel so lucky to be able to do this. The great thing is I can fit it around my life style and have dogs when it is convenient for me – I have the best of both worlds.
So, if you’re looking for a loving home to care for your dog (s) please contact Petstay and speak to Sophia and see if we are able to help.
Don with Bonnie
We have lived in West Norfolk for over thirty years and have owned various breeds of dogs, including an Old English Sheep Dog, a Cross Doberman Rottweiler and a Cavalier King Charles Spaniel.
We live in a detached bungalow within a small village with plenty of walks nearby, including The Peter Scott Walk. Since Jenefer’s retirement and me being semi-retired we have joined PetStay and have had the pleasure of looking after and making friends with, some lovely dogs who have been great characters with their own personalities.
We are very mindful that a dog is part of a family, and they may worry about them while on their holidays, therefore we are happy to update the family and send photos, if wanted while the dog is in our care.
‘’We have been Petstay Carers now for two years in which time we have had a variety of dogs to stay, from Yorkshire Terriers to Basset Hound, Boxer, German Shepperd and Labradoodle, to name a few, all left as friends welcome to return.’’
Julie
I am Julie and am located 5 mins from Gorleston beach, I have lived with rescue dogs all my life: a random assortment of breeds including GSD, Border Collie, Cocker, Irish Setters, lurcher, English Sheepdog, Dobermann.
I have also walked for the Cinnamon Trust & fostered difficult dogs for national rescues.
The issues I’ve encountered (inc aggression, separation anxiety, resource guarding, BOAS, puppy farming) inspired me to study further, and gain a level 4 qualification in Advanced Canine Behaviour.
While I was thinking about taking a break from fostering, a Petstay ad popped up on my Facebook feed, and I couldn’t resist.
All my boarders have been adorable, and they’ve really enjoyed staying with my own 2 dogs, and my grey parrot, who is careless of data laws, has been calling the boarders by name.
Jessamy
Jessamy lives in a small but lovely end terraced house in an area with some lovely walks. She has a small, very secure garden. This is what Jessamy says about herself:
I was bought up with dogs, had my own and always knew they would be a large part of my life. Since I moved to Norfolk in 2016 I have volunteered as a dog walker for a rescue centre – which I now try to fit in when I can – around being a pet Carer which I absolutely love. I’ve done a couple of Kennel Club approved courses and am going to be starting a pet behaviour course in 2018. Can’t wait!
Gerri & Mike
Pictured here with one of my dogs, Mary, you see the lovely Gerri and Mike. They have been carers for PetStay Norfolk from the start. Gerri and Mike live in a detached house in a rural setting with a lovely large garden. They are very popular carers, with quite a few repeating customers and get booked up very quickly. They say this about being carers:
“We are carers for PetStay Norfolk and love doing it, making a fuss of the dogs and stroking them is very therapeutic.
Dogs just makes us smile more & feel happy,the nice people we meet who bring their dogs to us, are lovely. Also it’s such good exercise, dog walking. It’s amazing how many people we have met on our walks. Now we have retired it’s such a great thing to do.”
Newsletter Winter/Spring 2019
A warm welcome to our lovely customers, both current and prospective,
I realize it has been a long time since the last update and so this one is well overdue.
A lot has gone on in the background, however.
Quick overview of 2018:
We have had a brilliant year. We saw many of our customers and their lovely dogs at the shows that we went to, The All About Dogs Show and The Norfolk Festive Gift and Food Show. We do so love meeting all the voices on the other end of the phone , and having ‘’cuddles’’ with the dogs.
Once again we had some totally lovely feedback from customers, please find a few below. The rest you can find in the ‘reviews’ section on the website.
Elizabeth, January 2018
Holly is a 7 year old Terrier Cross who has never faired well in kennels so when I saw an advert for PetStay this looked like a perfect alternate. Jessamy was brilliant from the moment we first met to the time we picked up Holly 14 days later. The pictures we received whilst away were brilliant and I had no doubt that Holly was in a good pair of hands. We will definitely be using this service again!
Sheila, February 2018
This is the first time my dog Cara has stayed with PetStay. Following a very bad experience with a previous house sitter.
Garry and Sandra made myself and Cara very welcome. They were keen to get to know as much about her as possible. The regular photos were very reassuring.
When the time came to collect my dog she was completely happy and relaxed. I will certainly use PetStay again.
Annette, June 2018
‘Just to say how well Finn was looked after by Carolyn and Martin! He was so relaxed and settled in immediately!; She sent me regular text messages and some lovely photos!! I don’t think he was too bothered about coming home! The difference from when we picked him up last year from kennels to this time was amazing!! We would definitely like to use them again when we go away.’
The team of carers:
We now have a total of 17 carers! All as lovely as each other but each with their own qualities.
The following carers have been with us since 2017 (or earlier)
Gerri and Mike in Lower Southrepps who have been with PetStay from the start.
Margaret and Kevin in Horsford who have also been with PetStay from the start
Hilda, who lives on her own, also in Sprowston
Tanya and Lee in Hevingham who, due to working in education can’t have a dog of their own and so care for dogs in the school holidays
Sandra and Garry in Attleborough, who own two lovely little Bichon’s and 2 very calm cats
Kerry in Taverham doesn’t own a dog but is very used to the larger variety as she used to own a Pyrenean mountain dog
Nicola, who lives in Attleborough and owns the lovely cheerful Labrador Autumn and used to foster guide dogs for the blind during their training.
Jessamy, who lives in Long Stratton and adores dogs. She doesn’t own her own dog however used to volunteer to walk the dogs at Hillside animal sanctuary.
Marion, from Thorpe Marriott. Marion owns two cats.
The following carers are new since 2018 (and I am pleased to say we now also have carers in North/West Norfolk):
Gwen and Paul, a lovely couple from Lyng who live in a bungalow with a paved back garden. Gwen used to work for an animal rescue and has lots of experience with a range of dogs
Julie from Gorleston, lives in a lovely corner house with her partner and their 2 French Bulldogs and Parrot. Julie used to foster dogs and also has a wealth of experience. Recently Julie has completed her level 4 in Animal Behaviour which of course also comes in very handy!
Carolyn and Martin who live in a small bungalow in Wymondham.
Carolyn from Gorleston lives in a lovely semi detached house with a garden with ‘fake grass’. Carolyn especially loves the bigger dogs.
Jenefer and Don in West Lynn, a lovely couple with a vast history of owning dogs and looking after relative’s dogs. They live in a bungalow with a small paved back yard, there are no worries of dogs not getting enough exercise however as they both love walking for miles and miles.
Eleta, from North Wootton, lives in a beautiful detached home in a quiet cul-de-sac with a nice garden and lovely walking areas nearby.
Joan in Hemsby lives in a large bungalow with a lovely back garden, also with ‘fake grass’. Joan owns two (very doggy savvy) cats who usually are out hunting in the dunes. Joan has had dogs all her live and has helped to foster dogs for a dog rescue in the past.
Our latest recruit (Sept 2018) is Susan who lives in Fakenham in a lovely small bungalow with quite a deep garden. Susan loves the company of dogs, has had dogs all her adult live but now is at a point in her live where owning a dog is not an option. Being a carer for us means she can still get her doggy fix without the massive commitment that owning a dog brings.
More news:
As you may have noticed, we have not taken on any carers for nearly 5 months. The main reason for this is that on the 1st October the new Animal Welfare (Animal Activities) regulations came into force and even though all our carers were already compliant to the new regulations, there were quite a few paperwork and financial issues to sort out.
I have had meetings with each district council where we have carers to get the new licences under the new regulations sorted. These now work with a star rating and I am pleased to say that we have been awarded a licence in all district councils. We are still awaiting a star rating for 1 council but so far, we have already achieved three 5 star ratings and two 4 star rating!
Now that is all sorted, I can focus my efforts again on getting more carers and I am currently already in discussion with a lovely lady who hopefully will also come on board as long as she passes the inspection. Watch this space.
The PetStay Blog
PetStay now have a blog as well that has some entertaining items and some very informative ones. For anyone who is interested, please follow this link https://www.petstay.net/the-petstay-blog/ or find it in the top right corner of our webpage. If anyone has a particular item that they would like to see in our blog, please feel free to let me know and I will do my best sophia@petstay.net.
Newsletter Winter 2017
Hello to all our lovely customers, both current and prospective,
The winter is well and truly here now, time for another update.
Our team of carers has now grown to a healthy 13 carers! We lost Julie as a carer as she is going back to the States for a while. Hopefully she will join us again after her return, as her customers will certainly miss her! We have also lost our weekend carer, Jane, who decided not to renew her license due to personal commitments.
Our team of lovely carers now exists of the following:
- Gerri and Mike in Lower Southrepps who have been with PetStay from the start
- Margaret and Kevin in Horsford who have also been with PetStay from the start
- Sarah in Sprowston who owns a lovely calm Labrador
- Hilda, Sarah’s mum, who lives on her own, also in Sprowston
- Tanya and Lee in Hevingam who, due to working in education can’t have a dog of their own and so care for dogs in the school holidays
- Sandra and Garry in Attleborough, who own two lovely little Bichon’s and 2 very calm cats
- ngeline and Stephen, also from Sprowston and supported in their caring duties by Sherlock their Bichon
- Kerry in Taverham doesn’t own a dog but is very used to the larger variety as she used to own a Pyrenean mountain dog
- Adrian and Christine from Long Stratton, who are semi-retired and very experienced dog lovers. They currently don’t own a dog of their own.
- Nicola, who lives in Attleborough and owns the lovely cheerful Labrador Autumn and used to foster guide dogs for the blind during their training.
- Jessamy, who lives in Long Stratton and adores dogs. She doesn’t own her own dog however used to volunteer to walk the dogs at Hillside animal sanctuary.
- And last but certainly not least: Marion, who is from Thorpe Marriott. Marion owns two cats, and to brush up on current dog training techniques, as she hasn’t owned a dog for some time, has been helping out at training classes in Companion Carer, in Pet’s at Home.
The North and West part of my area (King’s Lynn, Hunstanton, Downham market, Swaffham, Fakenham) are a bit of an issue at the moment. I have no carers in that area at all. We are working on that and it will be the focus of my attention in the new year.
In all honesty, the last few months have gone so fast, it seems only last month that I took over the business and I am genuinely loving the job! In January, currently reasonably quiet for my carers, I am going to run a first aid in dogs session for all the carers. We hope they never have to use it but it is always good to be prepared and a large part of the session will cover prevention so that will benefit every boarding dog.
We have had some really good feedback from customers, please find a few below. The rest you can find in the ‘reviews’ section on the website:
Karen Bunning, Norwich
December 2017
My dog, Daisy, was very happy to stay with the carer. I met the carer, Hilda, before the stay and we went through all the key and relevant information. The first meeting went really well. When we picked up my dog after her stay, I could tell she had been looked after well and had received care of the highest quality. We will definitely use Petstay again. Thanks.
Pat and Alan Powell, Carbrooke
November 2017
I spoke at length to Sophia at quite short notice about my dog who had never been to kennels or a strange dog sitter without his “ doggie brothers” . She was able to take on board all my concerns and place Fudge with an ideal person for him and he clearly had a super time as he wasn’t at all stressed or overly excited by our return. Can’t thank the joint efforts of Sophia for placing him and Julie for looking after him enough.
Andrew Wilson, Dereham
November 2017. A fantastic a friendly service that stayed true to every promise and then some!
Our dog was introduced to the carer’s animals in an open and neutral space before being taken to the house to check the place out. We talked over every aspect of our animal’s medical and personal history as well as her behaviours. It felt as though our cared really wanted to make our dog part of the family.
During our time away, we received regular updates via WhatsApp showing our dog having a great time and being really well cared for.
All this for a price comparable to the cold, unfriendly kennels we’ve seen but felt uncomfortable using in the past.
Could not have been happier
We also have a Facebook page where we share some funny pictures, some important advice and from time to time run competitions. I invite you to have a look and see for yourself.
As some of you are aware, we have recently run a competition on Facebook, you were to share a picture of your dog, the share and like our page and get as many people as you could to like your dog’s picture. The one with the most likes won a gift box (see the main website if you are interested in purchasing one), There were 3 groups: small, medium and large.
We have advertised in numerous magazines: East Life, Live Life, Let’s talk, Village voice, South East Times, The Pet Care Guide, East Coast Recorder, Pet and Animal Directory on line, Pet and Animal Directory paper copy. So you may have seen us there?
Before I wish you all a very merry Christmas and a paw-some new year, I would like to share some important wintry advice with you:
Please find below the advice the Dog Trust put out for dog owners:
Let your dog’s winter coat grow, and particularly if you have a puppy, short-haired or old dog, buy him a sensible winter coat – a high visibility coat will ensure your dog can be seen in the dark.
- Keep your dog on a lead if it is snowing heavily. Snow can be disorientating so he can easily become lost.
- Make sure your dog is wearing a collar and an ID tag and is microchipped. It is important to ensure your microchipping database is up to date with your address and contact details
- Make sure you wipe your dogs legs, feet and stomach when you come indoors after a snowy walk as the grit from the roads can irritate their feet.
- Never leave your dog in a car during extreme weather, hot or cold.
- Do not let your dog walk on frozen ponds – the ice may not be thick enough to take his weight.
- If your dog does fall through the ice never be tempted to go in after him. If possible encourage him to swim back to you and call the emergency services.
- Antifreeze is highly poisonous but tasty to dogs. Keep it well out of their reach and mop up any spills!
https://www.dogstrust.org.uk/…/advice…/winter-weather-advice
Then it just leaves me to wish you all a very Merry Christmas and prosperous new year and don’t forget to keep that chocolate and those raisins away from your boarders! Remember:
News 2017
Hello to all our customers, their four legged friends and the brilliant carers
The summer is well and truly over and what a wonderful summer it has been. Our team of carers has grown to a healthy 11 carers! We lost Ann-Marie as a carer over the summer which was a real shame as she was a brilliant carer. We gained and lost Karen and John which was also sad but Jasmine, their own pooch, really didn’t enjoy all the dogs and it does need to be enjoyable for all involved. The team of lovely carers now exists of the following:
Gerri and Mike in Lower Southrepps who have been with PetStay from the start,
Margaret and Kevin in Horsford who have also been with PetStay from the start,
Jane in Wymondham, who is our only ‘weekend only’ carer,
Sarah in Sprowston who owns a lovely calm Labrador,
Hilda, Sarah’s mum, who lives on her own, also in Sprowston,
Tanya and Lee in Hevingam who, due to working in education can’t have a dog of their own and so care for dogs in the school holidays,
Sandra and Garry in Attleborough, who own two lovely little Bichon’s and 2 very calm cats,
Julie, who lives in Dereham and used to work with rescue dogs in the USA,
Angeline and Stephen, also from Sprowston and supported in their caring duties by Sherlock their Bichon,
Kerry in Taverham doesn’t own a dog but is very used to the larger variety as she used to own a Pyrenean mountain dog,
and last but definitely not least, Adrian and Christine from Long Stratton, who are semi-retired and very experienced dog lovers. They currently don’t own a dog of their own. Please visit the ‘meet the carers’ section on the website to meet some of the above carers.
We went to the All About Dogs show where we met lots and lots of lovely dogs and their owners. Some existing customers with their dogs and lots of potentially new customers and their dogs. We also had quite a bit of interest of people wanting to become one of our carers, even some people from the King’s Lyn area in which we desperately still need carers! Fingers crossed!
I participated in a Dog First Aid course as it is always good to update your knowledge and I am hoping to set up a first aid session for all our carers and wanted to ensure I was giving them the most up to date information. I am hoping to set that up soon.
I have really enjoyed the first (nearly) 6 months of running PetStay Norfolk, have met some wonderful people and dogs and certainly hope to continue doing so for many years to come. It is great to read the reviews our customers write (see the ‘reviews’ section on the webpage) about their dogs’ stay with our carers.
The Facebook page is also up and running, I am enjoying the interaction that takes place. Especially the ‘guess the breed’ posts appear to be getting a lot of reactions
Currently we are already taking bookings for next summer so please book early to avoid disappointment especially if you want a particular carer!
Please feel free to call me or e-mail me if you would like to know more about our service or if you would like to join our team of fantastic PetStay carers!
News
Hello to all our customers, their four legged friends and the brilliant carers
It has been a busy few weeks. I took over the franchise at the end of March, we are now about 2 months later and things are going well. We have had lots of regular customers booking their lovely dogs in with their ‘own’ carer, but also new customers who, initially nervously, met with the carers that we picked for them and after realizing that their dogs would be very well cared for and even pampered while they went away, left the dogs in the carers’ capable hands.
We have been so busy that it was clear I needed to actively look for more carers and so I did. Several adverts on Facebook, leaflets in shops, vets, dog walking areas, an advert in the WI Gazette and signage on my van (see pictures) have already been very effective.
We have welcomed several more carers in our team: Sarah (Thorpe St Andrews), Hilda (Sprowston), Sandra and Garry (Attleborough) and Ann-Marie (Great Yarmouth). Two more sets of carers (Hevingham and Spixworth) are currently waiting for their licences and once they are approved they will be raring to go as well.
I am still interviewing carers at the moment so, watch this space, there will be new additions soon, I’m sure. If you are interested, or you know someone who might be interested in becoming one of our carers, please don’t hesitate to get in touch.
We will soon add a ‘meet the carers’ section to our site so please do visit again soon.
Kind regards,
Sophia Guymer MRCVS with Seamus
News
PetStay Norfolk will be attending the All About Dogs Show at The Norfolk Showground on 28th and 29th August 2016.
We look forward to seeing you there!
Keeping your dog safe
Sophia now also offers Pet/Canine First Aid level 2 (VTQ) as part of Pet Emergency Training Norfolk.
Pet Emergency Training Norfolk is a ProTrainings approved centre and Sophia is a ProPetFirstAid Trained Instructor.
The content of the course is:
- The vet and your role in first aid
- Pet Safety in an emergency
- How pets show pain
- Choking/CPR/Drowning
- Shock/Broken bones/ Spinal injury and moving an injured pet
- Bleeding/Dressing and bandages/Paw problems
- Illnesses/ Poisoning, bites, stings/Temperature related problems
- Seizures and epilepsy
- Summary of Pet first Aid
- Pet First Aid kits
After the course you will get a ProTrainings Certificate and wallet card to say you have passed your First Aid training.
You will receive a free login to the ProTrainings website, free downloadable student manual, video access, certified CPD certificate and much more.
You can opt in for free weekly video refresher emails and you will get a reminder when your training needs renewing.
If you are interested to find out about upcoming courses or would like some more information, please contact Sophia on 07766 600047 or sophia@petnorfolk.co.uk.
Please quote PetStay Norfolk to receive a 10% discount on the cost of the course.
Contact Details
To find out more or to arrange a visit to one of our carers in the Norfolk area, please get in touch using the details below.
Tel: 01603 327326
Mobile: 07861 957551
Email: sophia@petstay.net
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Norfolk office address is 21 Orwell Crescent, Belton, Great Yarmouth, Norfolk, NR31 9NZ. For the purposes of data protection PetStay is a data controller (ZA242888).
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
- Suppliers
Type of Data Held | Length of Time Held | How Data Held | |
Customers / Prospective Customers | · Name, address and contact information (telephone, mobile).
· Email address · Holiday dates · Emergency contact details · Pets details (name, breed and age and vet details) · Demographic information such as postcode · Billing and payment information.
|
We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|
Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA. You can view their privacy policy here. |
Pet Carer
|
· Name, address and contact information (i.e. email, telephone, mobile).
· Application form · References · Demographic information such as postcode · Home Dog Boarding Licence
|
We will retain information about you for the duration of our relationship with you, then 12-months.
|
Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|
Job Applicants | · Name and contact information
· CV and application form. · Interview notes (for those short-listed)
|
We will retain information about you for the duration of the recruitment campaign, then one year. | Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|
Suppliers | · Contact details
· Bank details · Tax details |
We retain financial records for 6 years, following the end of the current financial year.
|
Data is stored on secure EEA-based servers.
|
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email sophia@petstay.net or by post at PetStay, 21 Orwell Crescent, Belton, Great Yarmouth, Norfolk, NR31 9NZ. Alternatively, you can telephone us on 01603 327326.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to sophia@petstay.net.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email sophia@petstay.net.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
Emailing us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Use of Cookies by this website
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
Cookie | Name | Purpose |
Google Analytics | _ga _gid _gat |
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.