Home Dog Boarding
Home Dog Boarding
in Norfolk
We are the alternative to kennels
in Norwich, Great Yarmouth, Kings Lynn,
Hunstanton, Sandringham.
Your local PetStay branch
Home Dog Boarding in Norfolk
We are a loving alternative to kennels
in Norwich, Great Yarmouth, Kings Lynn, Hunstanton , Sandringham and surrounding areas.

PetStay Norfolk Branch

Hello my name is Sophia and I am very excited about welcoming you to PetStay Norfolk. Ever since watching James Herriot on the tv and reading all his books, I have wanted to be a vet. After graduating as a veterinary surgeon and working as a vet for a few years I started a family with my husband and found I couldn’t really combine being a vet with family life.

I started teaching Animal Management at the local college and achieved my teaching degree after 2 years. This was a great combination, I still had a job where I could take my dog to work (Seamus, on the picture, still loves coming to every lesson and the students love him) but when the children were off school, I was home as well.I was looking for a job where I could combine my love for dogs with my organisational skills and when I saw that PetStay Norfolk was available, I jumped at the chance to take it on.

Why home boarding?

Having fostered dogs for a few years, I know how dogs change when they are in kennels and how they improve when they come out of kennels into a loving family home. Having always had rescue dogs, I have never put any of them in kennels when I went on holiday, but at times it was hard to find alternatives. We usually book Seamus’ holiday before we book our own! Home boarding is the perfect solution to make sure that both dog(s) and owner are happy and at PetStay we make sure that all our carers are perfectly suited to the dog’s needs.

Why PetStay Norfolk?With PetStay Norfolk you can be assured that your dog will be in the most comfortable environment and well looked after by one of our carefully considered and handpicked carers. It is very important to me that I match your dog and the carer accordingly to ensure they are both right for each other. Most importantly I make sure that the carer can adapt to the dog’s daily routine, rather than the other way around. My carers are the most reliable and trustworthy in the area and meet stringent criteria in line with local council home boarding licence requirements, they are all insured and interviewed in their own homes.

What next?

So if you are looking for a caring holiday home for your four legged family member with people that adore dogs, are fully vetted, insured, licenced by the local council, are matched to the requirements of your dog and who will give them all their usual home comforts and routine whilst you are away, then phone me using the numbers below for a warm and friendly chat or write to me using the email address.

Before you then choose to book with PetStay, I will take great care to get to know you and your dog(s), taking full details of your dog(s) so that I can match them with the perfect carer. I will then arrange a ‘meet and greet’ for you, your dog and the carer in the carer’s home, with no obligation. After meeting the carer, and when you are completely happy with the match, I will organise the booking.

Sophia - PetStay Norfolk

We do get incredibly busy during school holidays and in the summer months so make sure you call us and arrange your dog care as soon as possible. I look forward to hearing from you and providing the very best home boarding that Norfolk has to offer.

Becoming a carer

Our service is proving so popular that we are always looking for new, dog-mad carers to join our brilliant team. If you’re interested in becoming a carer, I’d love to hear from you. You need to have experience looking after dogs, be at home during the day, have a secure garden, have no more than 2 dogs of your own and no children of 7 years or under. You can look forward to welcoming some delightful doggy guests into your home with the added bonus of earning a little extra.

Sophia Guymer – PetStay Norfolk

Contact Details

To find out more or to arrange a visit to one of our carers in the Norfolk area, please get in touch using the details below.

Facebook

Tel: 01603 327326

Mobile: 07861 957551

Email: sophia@petstay.net

Areas coveredWe cover Norfolk and surrounding areas including postcodes:

NR1 to NR31: Norwich, Great Yarmouth, Attleborough, Wymondham, North Walsham, Cromer, Dereham, Fakenham, Melton Constable, Holt, Sheringham, Walsingham, Wells-next-the-sea areas.

PE30 to PE38: King’s Lynn, Swaffham, Hunstanton, Sandringham, Downham Market areas

Do you hate having to put your dog in kennels?… Well there is a better way for your dog in the Norfolk area

Home dog boarding and pet sitting services in Norwich, Great Yarmouth, King’s Lynn and the Norfolk area.

If you are worried about leaving your dog in kennels and would prefer a more personal touch, then why not consider a dog sitting service in Norwich, Great Yarmouth, Kings Lynn and the surrounding areas.

At PetStay Norfolk we have many caring and affectionate pet sitters that are fully licensed, insured and have been carefully chosen to provide a better experience than dog kennels for dogs whilst their owners are away on holiday.

The carer will ensure that your dog is treated as part of the family and will be given the same routine that they would obtain at home, making pet sitting in the Norfolk area a far less stressful experience for your dog than kennels.

PetStay have gained an outstanding reputation over many years for providing an excellent dog sitting service and now PetStay Norfolk are becoming well known as your local dog sitters in Norwich, Great Yarmouth, Kings Lynn and the surrounding area.

Home Boarding for Dogs

Home Dog Boarding

  • Your dog/s stay in one of our loving carers’ homes
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • We don’t mix different dogs together
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices

1 Dog £20.00 a day
2 Dogs £30.00 a day
3 Dogs £40.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.

Become a PetStay Carer

So you want to work with dogs and be home based?
Have you ever thought how wonderful it would be to work from home and be able to work with animals? If you’re a dog lover and want to have a flexible, home based job that lets you work with dogs, then maybe you will love being one of our carers looking after dogs in your own home.

Please call Sophia for more information and an informal chat

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

Your daily expenses will be covered while you have a guest dog staying with you.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

Our Reviews

Toby & Lola

I contacted PetStay with quite short notice before our holiday as I had been let down by a family member and they couldn’t have been more helpful and accommodating. They straight away let me know of their availability and that they were able to find someone to look after my 2 doggies for 4 days. Another great thing is that the lady who looked after the dogs was just 2 minutes away so they didn’t feel too far from home and it was easy enough to drop and pick them up. We met Carolyn before we went on holiday and the dogs took to her straight away. Carolyn made sure she knew everything she needed to know about the dogs and all checks were done properly which made us feel even more at ease. Me and my partner were unable to drop the dogs off to Carolyn’s as we were on holiday but my mother in law informed me that they went off fine. To put my mind even more at ease Carolyn sent me photos and informed me that the dogs were absolutely fine and they looked incredibly settled in and looked like they felt right at home with Carolyn. When it came to collecting the dogs, I had let Carolyn know that we had a long flight delay and explained how we would be late to pick the dogs up which we felt really bad about. However Carolyn was amazing and completely understood that things like that can happen and said it wasn’t a problem. I informed Carolyn when we were half an hour away from collecting the dogs and she let me know that she had packed all of the dogs bits and bobs ready for collection. The dogs seemed extremely happy and content when we picked them up. I would highly recommend PetStay to anyone as I love the concept of my dogs staying in someone’s home rather than kennels and would like to thank Carolyn for treating the dogs like her own 🙂

Georgia
Norfolk
October 2018

Finn

Just to say Finn had another lovely holiday with Carolyn and Martin i am so pleased with them he comes back so relaxed and very calm!! Please send my thanks for looking after Finn so well!! Carolyn sent me daily updates and pics. It is really great to see these and see him so settled!!
I wouldn’t hesitate in recommending them . So caring and genuine people i can tell they really love the dogs they care for!!

Annette
Norfolk
October 2018

Max

It was with great trepidation and anxiety that we arranged for our beloved 6 year old Standard Schnauzer to embark on a PetStay arranged by Sophia with Julie.
Why did we wait 6 years ?? Within 15 minutes after leaving Max we received a photo and text of Max showing him behaving in a jolly manner in the garden. This gave us complete reassurance that he would be cared for perfectly. Do not hesitate to book if you want peace of mind while you are unable to look after your dog for whatever reason – PetStay is the perfect answer

Jill
Norfolk
October 2018

Bobby

Pet Stay is absolutely brilliant. Kennels were an absolute no for us as we didn’t want to put Bobby back in an environment he had spent so long in as a puppy. Pet stay paired us with a wonderful lady who has completely spoilt him with attention! He adores people and he has really managed to bond with Carolyn. We received many pictures of him on his day trips including going to the pub and the cafe. It was so nice feeling at ease, knowing your pet is in the best care. I know he must have felt centre of attention, which he loves! Very happy customer 🙂

Alice
Norfolk
September 2018

Ginny

I have just used PetStay for the third time and would definitely recommend them to anyone going on holiday. My dog [Ginny] is always used to having someone around at home so PetStay gives exactly what she is used to, which is constant care and attention. She has had lovely daily walks and I am always updated as to what she has been up to, including photos to keep me involved. Thoroughly recommended. [Sophia, Gerri and Mike]

Rose
Norfolk
September 2018

Freya

Eleta was excellent. When I arrived to pick up Freya after the two week holiday, she was relaxed and clearly had bonded well with Eleta and her family.

Even though she is a distance from my home, I would travel the distance again for peace of mind that Freya was so happy.
Thank you

Audrey
Norfolk
September 2018

Marley

From first initial telephone call to assess your dogs needs and personality, to placing you with the most perfect carers we found petstay extremely professional and have your dogs welfare are heart.

Our little man Marley, an 11yr old cocker spaniel, is very dear to our hearts and when we were placed with Kevin and Margaret Gaffney we couldn’t have been more overjoyed.

From the onset Kevin and Margaret put us at our ease, and Marley took to them straight away which put our minds at rest.

Kevin and Margaret care for Marley as if he was there own. The love they have for caring for our precious little boy shines through and they are extremely devoted. Nothing is too much trouble and they are happy to follow any requests however unusual to make Marley feel comfortable and at home.

They give regular updates while you are away to settle your mind and way lay any worries or concerns you may have.

We can leave Marley with Kevin and Margaret knowing he will be thoroughly spoilt and he will be looked after as well if not better than he does at home, and is never stressed when we pick him up.

Thank you so much Kevin and Margaret Marley loves coming to stay is already looking forward to his next holiday.

Ady & Lisa
Norfolk
September 2018

Dexter

My 9 year-old Rottweiler Dexter has never stayed in kennels he has always been in his own home with a family member moving in to look after him. PetStay ensured that Dexter and I meet the carer and checked his vet records and behaviour traits before we went to the next stage. I appreciate not everyone wants a 9 stone alpha male Rottie to care for hence the trial meeting is so important for all concerned and PetStay ensures everyone meets in the carers home which is fabulous as not many dog sitter accommodate this.
Dexter had a one night trial before we left the UK for 7days probably more for me then him ( ha ha) all I can say he had the best time Carolyn sent me texts as though they were from Dexter also photos which I loved and most of my family did too. We would look forward to them, so thank you for that extra service much appreciated.
On our return I was so apparent Dexter was not stressed completely happy in his surroundings and with Carolyn . I couldn’t ask for more and will use PetStay again and again.

Norfolk
September 2018

Woody & Buzz

Our boys have stayed with Eleta twice now. On both occasions they could not wait to get out of the car and dashed into her house. It is a home from home for them. We can go away and relax with complete peace of mind.

Kirsty
Norfolk
September 2018

Tess

We were very happy with Tess’s stay with Carolyn and Martin. 

We left our greyhound Tess with Carolyn and Martin whilst we went on holiday from the 15th to the 26th September. We dropped Tess off at their home on the way to the airport and picked her up om the way back. Carolyn and Martin were very flexible and obliging about an early morning drop off and a potentially late evening pick up.
They treated Tess as one of their family, sharing taking her for walks with their daughter; moving her bed and a rug around the their house so she was with them during the evening and letting her use their their garden for sleeps in the sun (one of her favourite pastimes!).
They regularly sent texts and pictures on WhatsApp re-assuring us that Tess was enjoying her stay. On picking her up it was quite clear that she had experienced a great time and was very relaxed and happy. Carolyn and Martin are genuine, nice, dog lovers and we would have no hesitation in leaving Tess with them again.

Penny & Paul
Norfolk
September 2018

Rosie

We are really happy with PetStay. It is very efficient service. This is the second time our dog Rosie has stayed with Jenefer and Don. They are excellent hosts. Rosie was really happy to see them. We feel really relaxed on holiday knowing Rosie is having a good time too. Jenefer and Don text me during her stay with them and send photos of Rosie. It is like a second home to her. Thank you.

Jenny
Norfolk
September 2018

Desmond

Our 8-month-old puppy, Desmond, boarded with Sophia, her 2 dogs and family for over 2 weeks while we were on holiday. It was the first time we were away from our puppy for this length of time, and we were a bit nervous leaving him. But Sophia, her 2 dogs and family made Desmond feel right at home, and she took excellent care of him. She kindly sent us photos and short videos every day so we could see Desmond enjoying himself on walks and playing with the other dogs. She took him on several good walks every day and even bathed and groomed him, so he was fresh and clean when we collected him. The only thing is that Desmond is now missing his new doggie friends! We highly recommend Sophia and PetStay Norfolk — and so does Desmond!

Loraine
Norfolk
September 2018

Holly

Never having left my cavalier, Holly with anyone but family before, it took me a long time to find what was right for both of us as Holly is quite timid. However I needn’t have worried as Sophia was able to find two excellent, attentive pet carers. Both Jessamy, and Jennifer and Dom have been absolutely superb. I could tell Holly was very comfortable with them as on collecting her she was still happy to be fussed by them and then eager to go into their houses on her second visit. Both sets of carers clearly adore dogs and they went above and beyond to ensure everything was right for Holly. Their reassurance and regular updates allowed me to totally relax when away knowing she was in good hands. Thank you.

Jackie
Norfolk
September 2018

Bella

First Class service throughout the process and Julie our Dog carer was brilliant, sent us a lovely photo and video update every day of Bella’s stay. Definitely be using them again

Ian
Norfolk
September 2018

Henry

Booking process was very simple. It was great to be able to meet the carers and ensure that everyone was happy (carers/myself/my dog) prior to committing. My dog came back happy and relaxed and it was great for myself and my family to receive regular updates and pictures whilst we were away. Will definitely be using again and have already booked another stay.

Oliver
Norfolk
September 2018

Myhia

Myhia has had time of her life with Jessamy!:) she was well cared for,spoiled and loved while we were on holidays!
Myhia apologies for eating Jessamy’s flip flops!! she still feels very ashamed!!:)

 

Agnieszka
Norfolk
September 2018

Cooper

I cannot recommend Petstay Norfolk highly enough. From the moment of our first enquiries to a very friendly Sophia, who seemed to understand my nerves at the mere enquiry of leaving our dog in a stranger’s house, to the meeting with our potential carers, Jenefer and Don, who are just wonderful. We had never left our King Charles Spaniel before, even though he is 7, and it was now unavoidable with wanting to do children’s things on holidays. Kennels are so impersonal, no matter how small or family-run they are.
From the moment we arrived for the first meeting with our carers, Our dog walked into their house and made it his own, just like we had been there before. After that we had no doubt that this was right for us and he would be well cared for. We received daily messages and photos whilst we were away, which was hugely reassuring, and on picking him up at the end of our holiday, I’m not sure he missed us at all!
We have recommended Petstay to all we know, and would have no hesitation in using them again. 5 ***** all round!
JB (August 2018)

Jo
Norfolk
August 2018

Cocoa

We wanted to thank Carolyn and Martin for taking the best care of our dog while we were away for more than 3 weeks. It was the first time we have used this service as she was only a year old. My son was distraught about going on holiday as he didn’t want to be separated from her but knowing that she was staying at a home and not in kennels helped. As promised, there was at least a photo everyday and it became evident that our dog was having a better holiday than we were! This completely put our mind at ease. Carolyn and Martin were very professional and we would certainly recommend them.

Eunice
Hethersett
August 2018

Tilly

Annie, our 6 month old puppy, recently stayed with PetStay while we were on holiday. Throughout the booking stage Sophia (the owner) and Eleta (Annie’s carer), explained everything asked lots of questions and took time to get to know Annie. While we were on holiday, Eleta sent us regular updates by text and e-mail about where Annie had been for a walk, other dogs she’d played with and her general puppy antics around the house and garden. When we collected her, it was clear she had been loved and cared for.

I wouldn’t hesitate to use PetStay again in future.

Joe & Emma
Great Yarmouth
August 2018

Darcy

Our dog Darcy had such a good time staying with Sophia and her dogs especially with Mary playing chasing games galore. Sophia sent us lots of interesting pictures of Darcy having fun and texts too. We felt very relieved as Darcy had had a bad experience when staying with a different company. Gwen and Paul also looked after him very well and even took him for a walk three times a day. We think this organisation is great and would definitely recommend its services.

Josephine
Norwich
August 2018

Max

Once again Max, our Jack Russell had an excellent stay with Angeline, Stephen and Sherlock, where all his needs were brilliantly looked after. Max has stayed with Angeline and Stephen several times now and we couldn’t think of a better place to leave Max when we go away.

John & Jackie
Norwich
July 2018

Illuma

I have just used PetStay for the first time, and had the usual concerns about leaving my dog with strangers. I have found the whole experience amazing. It is run extremely efficiently by Sophia of Norfolk, and once the right carer had been found to suit my dog, had absolute peace of mind. I was sent regular updates whilst away and knew my dog was having a really good stress less happy time too. I have already booked her next holiday.

Beryl
Norfolk
July 2018


Buzz & Woody

Our first family holiday since having our beloved boys posed the problem, who can we leave them with. I found PetStay via Google and was relieved to be told they had a carer near where I lived who was available for the dates we were away. From the moment I met Eleta, I knew our boys would be in good hands. The boys jumped onto her lap and promptly fell asleep so there was instant approval from them too. We kept in touch by text and she sent us a lovely video. The boys settled back into their routine at home straight away. I don’t think they missed us at all. I would not hesitate to recommend PetStay for complete peace of mind.

Kirsty
Norfolk
July 2018

Bobby

We are very impressed with Bobby’s first night away. Carolyn has kept us updated with regular texts and photos which shows Bobby was clearly making himself at home. It has definitely reassured us for next time. Overall I’ve been very impressed with everything and how professional and reassuring PetStay is. We were able to enjoy our night away, knowing he was being well looked after.

Alice
Norfolk
July 2018

Cassy

Cassy our border collie stayed with Carolyn for 8 days whilst we were on holiday and it was such a comfort for us to know that she was being so well looked after. We had lots of updates, Cassy had some lovely walks and was very relaxed and happy when she was picked up. We will definitely be using again – thank you!

K
Horsford
July 2018

Betty

This was Betty’s first ‘big’ stay away from home and I was very anxious about it all. Carolyn was brilliant and reassured me that Betty would be taken care of in my absence. Betty had a great time and I know she was looked after properly. Carolyn and Martin took a lot of time in making her comfortable in the heat. Unfortunately she went to them with an ear infection so ear drops needed to be applied. No problem. The regular updates on Betty were gratefully received. I would definitely leave Betty with Carolyn and Martin again, thoroughly recommend them. Very calm, friendly and conscientious people, perfect for my lively girl.

Gail
Norfolk
July 2018

Otis

Just wanted to let you know that we were absolutely chuffed with Julie and so was Otis! Seems like he had the best time, so much so that when we went to get him he wanted to go back in the house, not come with us!
I also wanted to enquire about booking again for next year
(picture of Otis the Labrador and one of Julie’s own frenchies)

Nick
Lowesoft
July 2018

Snowflake

Tanya and Lee from, just outside Norwich, have just looked after Snowflake, our 2 yr old King Charles, for the 2nd time. Can’t recommend these lovely people enough! So obviously dog lovers, they totally understand your concerns and send us pictures and updates while we’re away. Great service, great price

Sarah
Gorleston
July 2018

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Rosie

Gwen and Paul, just outside Norwich, have just looked after my 6yr old Cavalier Spaniel, Rosie. She and I were both really happy with the recent stay. It was a “real weight off my mind” knowing she was staying in a lovely “home from home” environment and we have already booked the next stay!

Hilary
North Walsham
July 2018

Mollie

Our 12 year old cocker spaniel is very used to going into kennels but days before our holiday it was clear that her health would not be good enough for us to leave her in that situation. PetStay came to the rescue on our ophthalmic vets recommendation, and we were relieved to meet Joan who was clearly able to give Molly the care and love that she deserved. Throughout our holiday Joan sent us photos and reassuring messages and this contributed to our enjoyment of our time away. On her return it is clear that Molly is well on the way to recovery. Thank you Joan.

Diana
Gislingham
July 2018

Stanley

Stanley stayed with Angeline and Steve for a week and had a wonderful time. It’s a home from home service and I will definitely be using PetStay again.

Kay
Norfolk
July 2018

Poppy

Poppy loved her stay again this year and we were very happy she was safe and well whilst away. Well done.

Steve
Great Yarmouth
July 2018

Murphy

We were very apprehensive about leaving Murphy to travel to Italy for our son’s wedding as he is 15 and has never been left with anyone outside the family before. Sophia from Petstay reassured us from the outset that she would be able to find a suitable family for Murphy and suggested Gwen and Paul. When we went to meet them they welcomed Murphy into their home so well that we were able to leave him when we went away with confidence, knowing that he would be well looked after as one of their family. He was well and happy when we went to collect him and we could tell that they had looked after him as if he was their own. Gwen had even sat up in the night to cuddle him when he was feeling upset. We would definitely recommend Petstay to anyone worried about leaving their dog in kennels

Thank you very much for all your help

Elaine
Norfolk
July 2018

Daisy

5 star across the board

Daisy is so happy with Nicola and family. She really makes herself at home! At last I can go away not worrying about her. Thank you Nicola and PetStay Norfolk.

 

Vivian
Norfolk
June 2018

Tara

This was Tara’s first stay with Carolyn and Martin. We were confident on our first meeting with them that Tara would be very well looked after and after returning from our holiday it was obvious this was the case, she was behaving just as she would at home and didn’t seem to have missed us at all. We were sent updates by text which was reassuring and this lovely photo of her enjoying the garden. All information given to Carolyn and Martin was taken on board and acted upon, we would have no hesitation in recommending them or using them again.
Tara is blind and we were worried that it would be difficult to find carers to commit to her but our worries were unfounded, we have used Petstay carers before and they have all been perfect for Tara, this visit being no exception.

Shirley
Wells-next-the-sea
June 2018

Rosie

my dog Rosie stayed with Gerri and Mike who are such a lovely couple my first meeting with them I knew straight away that Rosie would be looked after, lots of information was given and I was more than satisfied that Rosie would be in happy in their care, Gerri kept in contact with me because Rosie had lost her best pal Harvey so I was worried about her, if ever I need their service again I would certainly contact PetStay.

Linda
Cromer
June 2018

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Digger

We left our dog Digger with Kerry in Norwich for two weeks. She was excellent with Digger and really understands dogs. Photos sent over to Greece which really reassured us. Thanks Kerry and Mason

Steven
Hethersett
June 2018

Tess & Hollie

Gerri and Mike are wonderful for looking after Tess and Hollie who absolutely love staying with them.
When they arrive they go bounding straight in and make themselves at home.
I would recommend them to anyone who like to put their dogs in someone else’s home to be cared for.

Sally
Norfolk
June 2018

Danny

Carolyn was very caring and thoughtful. She listened to all we requested and advised about Danny’s care. He was happy and calm when we collected him. We were very confident that Danny had found a home from home and we would be happy to recommend Carolyn to any dog owner.

Linda
Mundesley
June 2018

Yaya & Kolo

Gerri and Mike really took care of my precious boys. They have never stayed away from me before and I couldn’t hardly bear the thought of this until I met Gerri and Mike. They are caring, calm and wanted to know as much detail as possible about Yaya and Kolo. They told me about the walks they were planning and reassured me that they would be cared for. I really want people to know what a great service they provide. I am grateful to have met them both.

Stacey
Norwich
June 2018

Daisy

Sophia at PetStay Norfolk was fantastic and very helpful in finding Daisy a holiday home. Finding the right carer was extremely important for us. On our first meeting with Julie we felt very confident that Daisy would be looked after well. Julie’s love for animals was very clear and her experience with dogs, especially frenchies, gave us so much confidence. We were away for 9 Days and Julie exceeded our expectations. It is really difficult for us to go away and leave Daisy behind, but Julie was so amazing, updating us regularly about how Daisy was doing and sending us pictures and text to keep us informed. Daisy had lots of playtime and walks and we know she found a home away from home with Julie. We would recommend Julie and PETSTAY to any dog owner.

Leticia
Norfolk
June 2018

Finn

‘Just to say how well Finn was looked after by Carolyn and Martin! He was so relaxed and settled in immediately!; She sent me regular text messages and some lovely photos!! I don’t think he was too bothered about coming home! The difference from when we picked him up last year from kennels to this time was amazing!! We would definitely like to use them again when we go away.

Annette
Norfolk
June 2018

Kodi & Rodney

‘’We recently stayed with two lovely people, Christine and Adrian, who spoiled us rotten! We had a marvellous time while mum and dad went to see some scary wild animals, mum said some of them looked just like Rodney haha. Christine and Adrian said we had been such good boys and it was a pleasure to have us even if my fluffy bits fell out all over the house!

Many thanks to Petstay and Christine and Adrian for taking such good care of the boys whilst we had a fabulous holiday, it put my mind at ease knowing that they were in safe hands back home, and having a ball too.

This is the second time they have been away with Petstay and I really couldn’t be happier with the people who have looked after them, thank you so much.

All the best.”

Kodi, Rodney & Jan
Norfolk
June 2018

Harry

Harry had a wonderful holiday whilst we were away.  He was booked into 5 star accommodation in a delightful village in Norfolk and on his arrival Gerri and Mike took him for a walk to explore the countryside.

We re homed Harry at 5 months and he has several food allergies and intolerance’s. Harry was also very anxious at being left for any length of time but he has grown out of that.   He is 3 years old now and this is the first time we have felt able to leave him.

Gerri and Mike took him to Cromer by train!! then onto the pier to watch the antiques roadshow being filmed.  He behaved impeccably and we are impatiently waiting for the B.B.C to broadcast this episode.

Gerri sent us a text on the first day of our holiday to say how well he had settled in so we would not worry. We just hope that when we are able to book our next holiday Gerri and Mike are not fully booked a year in advance.

From our first visit to Gerri and Mike to introduce Harry to them I knew he would be looked after as if their own.

Jenny
Norfolk
June 2018

Pixie

“Pixie has stayed with PetStay carers twice. She was a rescue dog in kennels for seven months so we were very apprehensive about putting her in boarding kennels. We are so glad we found PetStay where she is the only dog in the household and keeps to her normal routine. She absolutely loves being with carers and not shut in a kennel. She comes home totally relaxed and we know she loves every minute of care and attention that she receives. We can also go away on holiday knowing that she is happy.”

Beverly
East Harling
June 2018

George

“Well done Hilda! Our dog has a few concerns which where followed . He was fine there and looked after very well !
Will be doing it again. He was walked and fed as instructed as he has a special diet and heart problems and he snores loud !
Thanks to PetStay Norfolk and Hilda.”

Marilyn
Blofield
May 2018

Bailey

“Bailey had a lovely stay with Sandra and Garry – he was welcomed into their family and was so well looked after in such a lovely home environment. Lots of walks, love and cuddles all communicated regularly so I had no worries or concerns……highly recommended.”

Sarah
Norwich
May 2018

Daisy

“We left our 2 year old cockapoo Daisy with Julie for 8 days while we went on holiday. Julie was lovely and looked after Daisy very well. She kept in contact with us every other day, sending us photos and videos and telling us what Daisy had been up to. She took Daisy on plenty of walks and Daisy got a long great with her two dogs.”

Emma
Great Yarmouth
May 2018

Ted & Nell

“We recently left our two Romanian rescue dogs with Jessamy in Norfolk for 10 days. This was the longest we had ever left them. Jessamy was great, very attentive to how we look after them and keen not to make too many changes to their routine. The dogs were very settled and any anxieties we might have had about leaving them were left behind very quickly. Jessamy sent us photos of the dogs on their walks and even a little video clip of the dogs playing in her garden. We were able to have a relaxing holiday for the first time in nearly two years knowing they were happy! Also knowing that PetStay is a professional organisation that takes their responsibilities seriously gave us a great peace of mind. I would definitely recommend Jessamy and PetStay.”

Louise
Dersingham
May 2018

Norfolk Logo

“Well done Hilda! Our dog has a few concerns which where followed . He was fine there and looked after very well !
Will be doing it again. He was walked and fed as instructed as he has a special diet and heart problems and he snores loud! Thanks to PetStay Norfolk and Hilda.”

Marilyn
Blofield
May 2018

Riley

Riley

“Riley our 11 month old springer went to stay with Gerri and Mike in Norfolk. I was so thrilled to see her be fussed and played with in their lovely garden. I received updates and photos and best of all when I went to pick up Riley she seemed keen to stay and carry on playing. Riley is already booked in for her next doggy holiday in June.”

Alexandra
Norwich
May 2018

Mira

Mira

“Our 6 months old Jack Russel puppy Mira went to see Sophia from PetStay Norfolk while we went away for on a business trip where we could not take her with us. As this was the first time leaving her with someone else we were unsure how Mira would like it. Sophia and her family were great with our little dog and accepted her as part of their family in no time. Mira felt so happy and well looked after, we could see it from all the pictures Sophia sent us every day. Quickly we knew that Mira was well looked after and even got spoilt with love and attention the whole duration of her stay. – How could she not? With four people and two other lovely dogs to play with? – To sum up, our dog was perfectly well looked after and we would use PetStay Norfolk again! Big thanks to Sophia and her family!”

Anita
Norwich
April 2018

Marley

Marley

“We have always left Marley with close friends or family So were a bit anxious about him going somewhere different. Can’t fault anything from start to finish , very professional and made sure all needs were covered. Marley went to a lovely lady called MARION she gave us updates and reassured us while we were away Would love to use her again.”

Angela
Norwich
April 2018

Chester

Chester

“My dog Chester went to stay with Jessamy. We had a pre-stay meeting which went very well and I felt he would be happy staying with her whilst I was away. It was very re-assuring to get photos and messages. He had lovely new walks and lots of fuss made of him and I would definitely use her again.”

Isobel
Norwich
March 2018

Jess - Norfolk

Jess

“Jessamy looked after our lively springer spaniel, Jess for a week and then a long weekend in February. We were quite nervous as we’ve never left her with anyone unknown to us before and she’s quite a sensitive dog. Jessamy exceeded our expectations. She went out of her way to welcome Jess, gave her lots of exercise and play times. She kept in touch sending us photos and when we took Jess back for her second stay, she was so excited when she realised where we were going and went straight in to Jessamy’s house without any hesitation. Jessamy made a real effort to replicate Jess’ normal routine. I would happily use Jessamy again.”

Judith
Norwich
March 2018

Harriet & Gypsy

Harriet & Gypsy

“This was the first time Harriet and Gypsy had been to stay with Adrian and Christine, with PetStay.

Having had a meeting visit a few months ago, Harriet and Gypsy had no hesitation going in the door on a very snowy morning, the day the snow came down in Norfolk.

Adrian welcomed them in along with their box of tricks, and that was it! Get comfy on the sofa, get out a ball and hold Adrian to ransom for the never ending game of ball ball!

On our return a week later, the girls were so relaxed and chilled out, but hopefully pleased we had come to take them home! They were obviously looked after extremely well, and hopefully Adrian and Christine are happy to have them again in the year when they are booked in.

Highly recommended doggie sitting service”

Jacqi
King’s Lynn
March 2018

Norfolk-Cara

Cara

This is the first time my dog Cara has stayed with PetStay. Following a very bad experience with a previous house sitter. Garry and Sandra made myself and Cara very welcome. They were keen to get to know as much about her as possible. The regular photos were very reassuring. When the time came to collect my dog she was completely happy and relaxed. I will certainly use PetStay again.

Sheila
Norfolk
February 2018

Toffee

Our beagle Toffee was looked after by Karen. We were nervous as this was the first time we had left her. We got to meet Karen and her dog Jasmine before the stay which was great. Karen kept us updated with photos and messages showing us that Toffee was having a lovely time. We found PetStay easy to use and would recommend them, we will definitely use them again.

Lorraine
Norwich
February 2018

Norfolk-Jack

Jack

Jack was so settled and happy with Kevin and Margaret just before Christmas, that I have booked him in again in December and they are more than happy to have him. They followed his routine to the letter; he is an anxious dog and sometimes doesn’t eat if he is uncomfortable but that was not the case this time. Would definitely recommend this lovely couple.

Edwina
Norwich
January 2018

Norfolk Logo

First time with Christine and Adrian and very satisfied with their care of our dear dogs. They came home very trim and healthy. We were away for three weeks and would have liked email updates. We intend to book again soon!

Mary
Norwich
January 2018

Norfolk-Myhia

Never want to put my dog in kennels so We managed to book PetStay Norfolk at very very short Notice and can’t thank Sophia enough for that. The process was really easy. Sophia was very clear in every way with explaining everything. We had daily updates with pictures and videos which put us at ease. My dog came back so happy she was walked twice a day. Service was amazing my first experience with PetStay home-stay and will 100% use again. Already booking in the next holiday. Very very highly recommended if you’re looking for home-stay. PetStay, Thank you again.’

 

 

Aggie
Norwich
January 2018

Norfolk-Joey & Buster

Joey & Buster

This was my first time using pet stay. Jessamy was our chosen Carer for my dogs, buster(border terrier x ) and joey (patterdale terrier). Jessamy was friendly and was keen to get to know buster and joey. I was a little unsure how I would feel leaving them with someone new and I didn’t really know, but Jessamy understood and was really reassuring. Buster and Joey stayed with Jessamy for 4 days, during this time I received messages and photos which was great. I felt totally relaxed knowing they were both well looked after. Thank you.

 

Lisa
Great Yarmouth
January 2018

Norfolk-Holly

Holly

Holly is a 7 year old Terrier Cross who has never faired well in kennels so when I saw an advert for PetStay this looked like a perfect alternate. Jessamy was brilliant from the moment we first met to the time we picked up Holly 14 days later. The pictures we received whilst away were brilliant and I had no doubt that Holly was in a good pair of hands. We will definitely be using this service again!

Elizabeth
Dereham
January 2018

Norfolk-Poppy

Poppy

My cockapoo puppy of 6 months went to Sandra and Gary in Attleborough for 18 days. I found them very professional and friendly. They ensured that she was well cared for and Poppy got on well with her dogs and cats. I would have no hesitation in using PetStay Norfolk again.

Jackie
Great Yarmouth
December 2017

Norfolk-Daisy

Daisy (owners own picture)

My dog, Daisy, was very happy to stay with the carer. I met the carer, Hilda, before the stay and we went through all the key and relevant information. The first meeting went really well. When we picked up my dog after her stay, I could tell she had been looked after well and had received care of the highest quality. We will definitely use PetStay again.
Thanks.

Karen
Norwich
December 2017

Norfolk-Fudge

Fudge

I spoke at length to Sophia at quite short notice about my dog who had never been to kennels or a strange dog sitter without his ” doggie brothers” . She was able to take on board all my concerns and place Fudge with an ideal person for him and he clearly had a super time as he wasn’t at all stressed or overly excited by our return.
Can’t thank the joint efforts of Sophia for placing him and Julie for looking after him enough

 

Alan-Carbrooke
November 2017

Norfolk-Buffy

Buffy

A fantastic a friendly service that stayed true to every promise and then some!
Our dog was introduced to the carer’s animals in an open and neutral space before being taken to the house to check the place out. We talked over every aspect of our animal’s medical and personal history as well as her behaviours. It felt as though our cared really wanted to make our dog part of the family.
During our time away, we received regular updates via WhatsApp showing our dog having a great time and being really well cared for.
All this for a price comparable to the cold, unfriendly kennels we’ve seen but felt uncomfortable using in the past.
Could not have been happier

 

Andrew-Dereham
November 2017

Norfolk-Sam

Sam

When my son picked up Sam from Angeline he wondered if he had picked up the right dog as Angeline said that it was a pleasure to have him and he is very welcomed to go an stay again.
Thank you

Bernard-Norwich
November 2017

Norfolk-Bonnie, Trigger & Buster

Bonnie, Trigger & Buster

We have just come back from a 3 day break, having left our three re-homed dogs Bonnie, Trigger and Buster with Mike and Geri for the first time. They were made very welcome, walked daily and had plenty of exercise playing in the large garden. They were looked after very well even spoilt a little. Mike and Geri are so friendly you couldn’t want anyone better to trust to look after your pets.

Erika, Fakenham
October 2017

Norfolk-Sammy & Cooper

Sammy & Cooper

Sammy and Cooper have just come back from their first stay with Kerry at PetStay. They have only ever stayed with family before so we were a little worried how they would get on and whether they would behave themselves. Kerry was very warm and welcoming and the dogs loved her straightaway. Kerry was lovely and kept putting my mind at rest that they were doing fine and behaving themselves, she sent me pictures of them looking very comfy and relaxed on the sofa. The whole process of booking with PetStay was very easy and we couldn’t have been more pleased with how it all went. We’re already trying to sort out our next trip away with the help of Kerry and PetStay.

Katherin, Norwich
October 2017

Norfolk-Chralie & Alfie

Charlie & Alfie

Our Dogs, Charlie(aka Naughty) and Alfie have just had their second vacation with Angeline and Stephen in Sprowston. They seemed very happy there with their new pal Sherlock. I am sure they would be happy to stay there again.

Mark, Norwich
October 2017

Norfolk-Honey & Sophie

Honey & Sophie

Booking up at short notice with PetStay Norfolk, Sophia was very professional in finding the right people to look after our two six year. old sibling sister cockers Honey and Sophie. Kerry and her family in Norwich, were perfect carers for the week we were away in Devon. Made us feel relax on holiday with photos and updates of how the dogs where getting on and pampered them as if they were their own. My wife, being very anxious of how her ‘babies’ where going to be looked after, had her mind put at ease while away.
I highly recommend PetStay Norfolk and Kerry and her family after our experience and will definitely be using the service again.

Simon Pannell , Norwich
October 2017

Norfolk-Hugo and Harry

Hugo & Harry

We used pet stay in Norwich and we are very happy with the service. They are very friendly and professional, our dogs Hugo and Harry absolutely loved their sitter Hilda as she gave them lots of cuddles on the sofa. We would highly recommend this service and we will be using them again especially Hilda.

Shane Jordan, Norwich
October 2017

Norfolk-Barney

Barney

We have used PetStay a couple of times now and the service is always excellent. Barney had such a great time and was so well looked after I don’t think he wanted to leave his 2 new mates. Will always use PetStay when we go away.

 

Mark, Norwich
October 2017

Honey & Lottie

We would like to thank you on your first class choice of pet carer. Our “Girls” , Honey & Lottie had a wonderful time with Julie, obviously thoroughly spoiled and well looked after. Should we need a pet carer, we would definitely ask for Julie.

 

Margaret & Peter
October 2017

Norfolk-Sasha

Sasha

I would like to say an absolute massive THANK YOU to pet stay, we recently used them in August and I could not have asked for a more loving home for my Sasha and the care she received while staying with PetStay, I will most certainly be recommending this company to other people and I would use them again if needed, Again a personal thank you to Sophia xx from the Manuel family xx
(Sasha, the little black one, pictured here with Sophia’s own dogs, ready for a walk)

 

Manuel Family
September 2017

Norfolk-Poppy

Poppy

Poppy really enjoyed meeting Sophia and her 2 dogs a couple of times before her stay, and a visit to Sophia’s home. As owners we were very happy whilst away, knowing Poppy was safe and enjoying herself, and not lonely as she was on a previous kennel experience. We were sent lots of photos of Poppy whilst we were away too. On return Poppy greeted us warmly and Sophia reported back on her stay in detail before we returned home. We will use Pet Stay again in the near future and recommend Pet Stay to all dog owners.

 

Steve
September 2017

Norfolk-Bessie

Bessie

Just leaving feedback from my dog Bessie visit to Sandra and Gary’s in Attleborough
She had a great time was well looked after and was even allowed to sleep on their bed with them like she does at home
One happy dog and one happy customer thankyou

Susan
September 2017

Norfolk-Millie

Millie

Sorry this is so late, but I just wanted to say a massive thank you for arranging Millie’s stay with Jane in August. Millie had a brilliant weekend with Jane and sulked for a day when she came home! We are delighted to have found someone so caring to look after Millie. As my family live in Ireland we visit several times during the year and I will definitely be in contact with you in the future to arrange Millie’s care. The service you provide is fantastic.

Please pass on a huge thank you to Jane.

August 2017

Norfolk-Pixie

Pixie

I’d just like to say that Adrian and Christine at Long Stratton took great care of our rescue dog Pixie. She was so calm and well behaved when we collected her after 17 days. She was in rescue kennels for 7 months before we found her so we didn’t want her to go through that again.

I would recommend Adrian and Christine as carers and will use Petstay again without doubt.

Thank you Sophia.

August 2017

Norfolk-Badger

Badger

Kerry and her family welcomed Badger into their home, where she had excellent care. Kerry kept us informed by sending us pictures and texts, although we did not ask for these.
We felt very confident that she would be looked after well in our absence.

August 2017

Norfolk-Bertie&Benji

Bertie & Benji

‘We were apprehensive about leaving our dogs with carers as one them was just a year and half old, with no experience of being away from us. The older dog had bad arthritis so had exercise restrictions and a regime of medication. We shouldn’t have worried. The boys were so chilled out when we came to collect them nearly a week later. They were never left alone and were included in their carers’ living area, even on the couch. Not only did they eat well and exercised well with walks, chasing birds and playing football, but obviously LOVED as well. We couldn’t look after them any better.
As a result, we will be booking them in for more holiday time with their carers, and have no hesitation about recommending this site to any dog owners who love their pets like a family member.’

August 2017

Norfolk-Happy&Ani

Happy & Ani

Tanya and Lee looked after our dogs wonderfully. They sent regular photo updates and made the whole process very easy. Both Happy and Ani came home seeming to have been very settled and without any stress so thank you very much for your help at such short notice!

August 2017

Norfolk-Poppy

Poppy

We left our 5 month old puppy ‘Poppy’ with Kerry for three very happy days. It was Poppy’s first overnight holiday away from us and we were naturally worried but had absolutely no need to be. Poppy was the only dog in the house and was treated as one of the family- she enjoyed a trip to the beach, lovely walks and visits to the park. From start to finish Kerry was only concerned that Poppy would enjoy her stay and be well looked after- we were left in no doubt that Kerry and her family would look after Poppy as if she were their own. I received updates on how Poppy was doing during her stay. We will use Kerry again in the future without hesitation.

August 2017

Norfolk-Max

Max

This was the first time we have used PetStay but it certainly wont be the last. Max was very well looked after by Angeline, Steven and Sherlock. They sent us pictures everyday so we could see how happy Max was. We were very pleased with the service and will certainly recommend PetStay to our friends.

John & Jackie, Norwich
July 2017

Norfolk-Mia

Mia

Hilda did a fantastic job looking after Mia. We were very happy with how well she bonded with our very nervous dog

Robert, Norwich
July 2017

Norfolk-Lucy

Lucy

‘Our rescue dog Lucy requires many needs she is quite a complex dog having not had a good start in life. Sophia provided the best care we could ever require for our dog. Thoroughly recommend Petstay.’

Angela, Norwich
July 2017

Norfolk-Jewel

Jewel

Following Jewels stay with Anne Marie I would like to say how pleased I am with the way Jewel was looked after during my holiday, Jewel was extremely well looked after.

Marion
July 2017

Norfolk-Luka

Luka

This was Luka’s second stay with Margaret and Kevin. He was very happy and contented, in fact he loved his stay there in their lovely home and beautiful garden. We hope that the next time we are unable to take Luka on holiday with us that he can return there as we know we will not have any concerns about leaving him. Full marks to Margaret and Kevin.

Brenda & Barry, Great Yarmouth
July 2017

Norfolk-Simba

Simba

I’m happy to review our experience of Petstay. “Our dog had a lovely time with his carers, Margaret and Kevin. They have lots of experience with dogs and knew how to help him settle. He seemed very happy and relaxed when we picked him up. Margaret sent me some photos whilst we were away so I could keep up to date with his antics! They were very considerate and happy to follow our dog’s normal routine. Booking through Petstay was easy and it was very reassuring to know that carers are licensed and insured. I would definitely use this service again. 5 stars!”

Jenny
June 2017

Norfolk-Tara

Tara

Our beloved Jack Russell Tara stayed with Delna in Norfolk for a few days at the end of May. The situation was perfect for Tara who is blind. With a lovely house and garden to play in she soon made herself at home.
The attention she received from the carer couldn’t have been better and she was still the same happy little dog when we picked her up as she was when we left her.
We wouldn’t hesitate to use Petstay again, the service was excellent from the franchisee and they communicated promptly to any queries I had.

Shirley
June 2017

Norfolk-Max & Ruby

Max & Ruby

I was extremely worried & nervous about leaving my beloved fur babies, Max & Ruby, in kennels while we were on holiday. I looked at so many on the internet but couldn’t bear the thought of them in a ‘concrete cell’. Luckily I came across Petstay. It sounded perfect & would stop me worrying on my holidays. The booking process was easy, yet personal.

My dogs got to stay with Jessica. We went for a visit beforehand & they seemed right at home instantly. Jessica kindly agreed to send me photos & updates regularly. They looked like they were having the best time, I was worried they wouldn’t want to come home.

I cannot fault the service at all. I highly recommend Pet stay & will definitely use them again.

Zoe
June 2017

Norfolk-Chase&Rufus

Chase & Rufus

Brad and I would like to thank Gerry and Mike for taking excellent care of Chase and Rufus. Especially when Chase was poorly. We will not hesitate to recommend them to other to owners who want to ensure peace of mind when leaving their dogs in their care

Tracey
May 2017

Norfolk-Nyla

Nyla

Good service, quickly arranged with good communication. My hound appeared to have had a whale of a time! Would use again

Ian
April 2017

Norfolk-Willby

Wilby

We have only had friends look after our Welshie Wilby before as he did not like kennels at all and got very stressed. But having found the Petstay website we were delighted to be introduced to a lovely couple who cared for Wilby as if he were there own and he was so calm when we collected him we could see he had had a happy stay which made us very happy too. We would definitely recommend Petstay and thank you to Gerri and Mike. Wilby looks forward to staying with you again very soon!

Graham
April 2017

Norfolk-Dave&Molly

Dave & Molly

My husband was going into hospital and it was necessary to look for care for our very spoilt and valued dogs. I found Petstay on the internet and from the time I contacted them I was impressed by their professionalism. Immediately I felt I had found the right company. At our introduction to our dog carers we were both immediately reassured that our dogs would be well looked after. Molly and Dave stayed with Margaret and Kevin for 4 nights where they were spoilt and cared for as if they were at home. I cannot praise them enough for the care they have to the dogs and the support they gave to me following my husband’s operation and feel I have made good friends. If you like us and reluctant to put your dogs in Kennels then this is the right service for you. Thank you PetStay

Pat

Honey & Rosie

We were very pleased with David and Sheila’s care of Honey and Rosie last week – definitely will want to use them again!

Mary, Norfolk,

Bella & Bess

Bella & Bess

Just to let you know how absolutely wonderful your carers were with Bella and Bess last week. I was a little worried when I took them back after the long week away, but their condition was first class and I wouldn’t hesitate to leave them again with PetStay.

Maxine, North Walsham

Alfie

Alfie

Just wanted to say thanks for looking after Alfie so well. He must have thoroughly enjoyed his stay because he was very depressed about being home for the first 2 days. I think he missed you!
It was really nice to be able to leave him in such a loving home without any worries while we were away. I will definitely use PetStay again. Once again, thank you very much

Linzi & Steve, Norwich

Augie

Augie

We have an 18 Month Italian Spinone called Augie. He’s a gentle giant and a bit of a handful. We had a couple of holidays planned and I wanted to find a caring home environment which would suit his character as he is a very sociable dog and likes to be around people and other animals. Spencer and his family and their dog Oreo were absolutely wonderful. He did a short stay at first to see how it would go. Spencer and family couldn’t do enough for him. They followed the daily routine he has already for walking, feeding and sleeping and he was so content when I picked him up I don’t think he wanted to come home! He then did a second longer stay and I was so impressed by the outcome of the first visit I knew I didn’t have to worry at all and I was right. For me and Augie, Pet stay has just the right balance of professionalism within a caring family environment and I fully recommend Spencer at Petstay to anyone.

Vanessa & Chris Bandy, Norwich

Please meet some of our PetStay carers:

Joan

My name Is Joan and I live in Hemsby, Norfolk. I live very close to the dunes and beach so have lots of lovely walks nearby.  I have always had dogs and cats, mainly English and American cocker spaniels and also German Shepherds, and I have 2 long haired rescue cats.  I have also fostered various dogs for a local rescue centre.

Since retirement I am lucky enough go away on holiday quite a lot and after losing my lovely dog Willow last November I decided it was unfair to have my own dog.  However as all dog lovers know it is impossible to be without a dog, so working for Petstay and being able to look after dogs is lovely.  I know how hard it is to leave your baby and you do worry about them while you are away, but I treat the dogs as if they were my own, they sit on my knee, sleep on my bed (if that is allowed), and become part of my family. I send regular updates and photos so you can enjoy your holiday knowing your dog is in safe hands. The owners I have met have said it is like their dog has also had a holiday while staying with me, and that is what I strive to offer.  A real home from home for your dog, and peace of mind for you that they are being looked after and loved.

Carolyn & Martin

Hi we are Carolyn and Martin. We live in Wymondham. I used to work as a childminder and Martin has retired from teaching. We recently joined PetStay Norfolk.

We have both had dogs in the past and other pets also. We felt we would love the opportunity to care for dogs and enjoy meeting different breeds and their owners.

We both enjoy making the most of the lovely walks on our doorstep.

We want to make our home a relaxing, happy place for each dog to stay in.

Carolyn

Hi my name is Carolyn and I have recently (May 2018) joined PetStay.  I grew up with dogs, cats and horses and have always wanted a dog of my own.  My past jobs haven’t allowed this though due to lots of working away and abroad.  Since changing my career I now have the time but I know the heartbreak of losing a pet would be too much for me.  I love looking after my friends dogs while they’re away and when I saw the ad for PetStay I knew I’d found a great way of getting my doggy fix

 

I’ve just had my first customer to stay for a week and I’ve loved every second of him being here.  I can’t wait to have more

Don with Bonnie

We have lived in West Norfolk for over thirty years and have owned various breeds of dogs, including an Old English Sheep Dog, a Cross Doberman Rottweiler and a Cavalier King Charles Spaniel.

We live in a detached bungalow within a small village with plenty of walks nearby, including The Peter Scott Walk. Since Jenefer’s retirement and me being semi-retired we have joined PetStay and have had the pleasure of looking after and making friends with, some lovely dogs who have been great characters with their own personalities.

We are very mindful that a dog is part of a family, and they may worry about them while on their holidays, therefore we are happy to update the family and send photos, if wanted while the dog is in our care.

Julie

I am Julie and am located 5 mins from Gorleston beach, I have lived with rescue dogs all my life: a random assortment of breeds including GSD, Border Collie, Cocker, Irish Setters, lurcher, English Sheepdog, Dobermann.

I have also walked for the Cinnamon Trust & fostered difficult dogs for national rescues.

The issues I’ve encountered (inc aggression, separation anxiety, resource guarding, BOAS, puppy farming) inspired me to study further, and gain a level 4 qualification in Advanced Canine Behaviour.

While I was thinking about taking a break from fostering, a Petstay ad popped up on my Facebook feed, and I couldn’t resist.

All my boarders have been adorable, and they’ve really enjoyed staying with my own 2 dogs, and my grey parrot, who is careless of data laws, has been calling the boarders by name.

Norfolk-Nicola carer

Nicola,Brian, Lily & Autumn

My name is Nicola. I live in Attleborough with my husband Brian and my daughter Lily aged 9. We have a Labrador called Autumn who is very friendly and loves a friend to play with.
I have had dogs all my life. Up until recently I have looked after guide dogs during their last 3 months of training just before they are matched to their prospective owner.
They all loved staying with us and some used to hide up when the trainer came to collect them!
I absolutely adore dogs, they make life feel complete.
Due to my husband’s change of work I was fortunate enough to leave my part time job and look after dogs. This is something I have dreamt of doing for a long time.
I totally understand how difficult it is to leave your dog and assure you we look after them like our own and ensure they are happy and relaxed.”

Norfolk-Jessamy

Jessamy

Jessamy lives in a small but lovely end terraced house in an area with some lovely walks. She has a small, very secure garden. This is what Jessamy says about herself:
I was bought up with dogs, had my own and always knew they would be a large part of my life. Since I moved to Norfolk in 2016 I have volunteered as a dog walker for a rescue centre – which I now try to fit in when I can – around being a pet Carer which I absolutely love. I’ve done a couple of Kennel Club approved courses and am going to be starting a pet behaviour course in 2018. Can’t wait!

Norfolk-Marion

Marion

‘My name is Marion and am retired and live on my own with my two elderly cats. I have had pets all my life including dogs in the past. I would love to care for and befriend dogs again and PetStay is a way of doing so. I have been helping recently on some puppy training classes and this has updated me on the way dogs behave with each other and with humans! I am quite new to this area of Thorpe Marriott (officially Taverham) and have discovered that there are lovely dog walks nearby and lots of dog owners too. I couldn’t be happier or more excited!’

Norfolk-Kerry

Kerry

Kerry is a hair dresser and works from home, she lives in a semi-detached house in a lovely green village near Norwich with some really nice walking areas close by. Kerry lives with her husband and 8-year-old son. She is used to both large dogs and small ones.

‘I have grown up with dogs all my life until I lost my last dog 3 years ago, so thought that being a carer would be a lovely way to get my doggy fix without the heartache. I missed my walks and having a dog around the house also my 8 year old boy loves it too. I have looked after some lovely dogs so far and look forward to many more.’

Norfolk-Tanya

Tanya & Lee

Tanya and Lee both work in education, their grown-up daughters and their partners also live at home and also work in education so they are only available during school holidays. Any dog would be thrilled however as it will have adult company all the time and will be thoroughly spoiled. They live in a lovely area with plenty of walks. This is what they said after their first guest and here is Tanya pictured with some other guests ‘Happy and Ani’.

‘We have just recently joined PetStay as we love having dogs around the house. We have had two Cairn Terriers, Buster who was 14 when he passed away & Sparky who was 11 when he passed away.

We both work full time & felt it wasn’t fair to a new puppy. When I saw PetStay on Facebook I felt this would be the perfect opportunity for us to have another dog / dogs during the school holidays.

We have thoroughly enjoyed having our first little visitor Harry. He has settled in really well, giving his owner a well-deserved holiday knowing her little man is in very safe hands.

We have had some lovely walks & he has enjoyed trying all the beds out!!
Looking forward to our next little visitors.
Tanya & Lee’

Norfolk-Margaret & Kevin

Margaret & Kevin

The lovely Margaret and Kevin. Pictured here with 2 of their guests, Maisie and Jen. They live in a detached bungalow on the edge of a village with a lovely large garden. This is what they say about being carers for PetStay Norfolk:

“Kevin and I have had dogs all our married life, usually rescue ones! When our last little dog Monty, a jack Russell x Lakeland terrier, passed away, at the grand age of 17 years, we were devastated. We decided that we wouldn’t have another dog as we were both past retirement age and were afraid another dog would outlive us, plus the fact that losing all our dogs has been so painful each time.
When we saw the advertisement for PetStay it seemed that was a perfect way to get our “doggy fix” without the long term commitment of owning another dog, it has been brilliant, we have met some wonderful people and wonderful dogs! We have repeat bookings so we get to see them on a regular basis which is very rewarding, if you are thinking about joining PetStay, they will give you all the support and information needed.”

Norfolk-Gerri & Mike

Gerri & Mike

Pictured here with one of my dogs, Mary, you see the lovely Gerri and Mike. They have been carers for PetStay Norfolk from the start. Gerri and Mike live in a detached house in a rural setting with a lovely large garden. They are very popular carers, with quite a few repeating customers and get booked up very quickly. They say this about being carers:

“We are carers for PetStay Norfolk and love doing it, making a fuss of the dogs and stroking them is very therapeutic.

Dogs just makes us smile more & feel happy,the nice people we meet who bring their dogs to us, are lovely. Also it’s such good exercise, dog walking. It’s amazing how many people we have met on our walks. Now we have retired it’s such a great thing to do.”

Sandra & Garry

Sandra & Garry

Please meet Sandra and Garry.

They live in a lovely house with a small but very secure walled-in garden in a lovely green area. Sandra and Garry are very dedicated to animals and used to medicating animals, having had/still owning cats with diabetes, Roscoe with only 3 legs. The two cats they still own are very chilled and used to dogs and Roscoe and Millie are very friendly and sweet. This is what Sandra and Garry say about being a carer for PetStay Norfolk:

Hi, we’re Garry and Sandra. We live in Attleborough with our two Bichons, Roscoe who is 5 and Millie, 2 and a half. We wouldn’t like to put our two into kennels when we go away and thought there must be many more people like us, so when we saw the opportunity to board dogs we thought this is something we would enjoy doing. So we signed up. We are at home all day and have plenty of time to give to your fur babies. We look forward to meeting you

Norfolk-Angeline & Stephen

Angeline & Stephen

Pictured here with his owner Angeline and Stephen is the lovely Sherlock. I will let Angeline introduce herself:

“We are Angeline and Stephen. We have a bichon frise called Sherlock. I am retired and Stephen works for the NHS as a support worker. Sherlock is 2.5 years old. He is playful and loves playing with his doggy pals. We live in a bungalow in a quiet estate in Sprowston, Norwich. Nearby we have Mousehold Heath, a very popular woods for dog walkers and an enclosed recreational park all within walking distance.”

Norfolk Logo

Gwen

My name is Gwen, I live with my husband Paul in a small village not far from Dereham and Norwich. In my time I have had 20 Rescue dogs as well as cats, I worked for Wood Green Animal shelter for about 7 years and always brought kittens and puppies home who had lost um and dad until they were old enough to be rehomed. Then I moved on to the NHS working in a Doctor’s surgery as a phlebotomist for over 20 years.

Last year I lost my beloved Suzie, a King Charles spaniel, from heart failure at the age of eight and a half. We decided not to have more dogs due to the expense, but how I miss the company of dogs.

I saw on Facebook about PetStay, so I contacted Sophia. She came to see me, had a long talk and with just a few alterations to the garden, we were accepted and I got my licence from the council. We live in a bungalow with a, mainly paved, garden.

Since joining PetStay I have already had several boarders, most of them settled very quickly and we have had lovely time together with all of them.

Newsletter Winter 2017

Hello to all our lovely customers, both current and prospective,

The winter is well and truly here now, time for another update.

Our team of carers has now grown to a healthy 13 carers! We lost Julie as a carer as she is going back to the States for a while. Hopefully she will join us again after her return, as her customers will certainly miss her! We have also lost our weekend carer, Jane, who decided not to renew her license due to personal commitments.

Our team of lovely carers now exists of the following:

  • Gerri and Mike in Lower Southrepps who have been with PetStay from the start
  • Margaret and Kevin in Horsford who have also been with PetStay from the start
  • Sarah in Sprowston who owns a lovely calm Labrador
  • Hilda, Sarah’s mum, who lives on her own, also in Sprowston
  • Tanya and Lee in Hevingam who, due to working in education can’t have a dog of their own and so care for dogs in the school holidays
  • Sandra and Garry in Attleborough, who own two lovely little Bichon’s and 2 very calm cats
  • ngeline and Stephen, also from Sprowston and supported in their caring duties by Sherlock their Bichon
  • Kerry in Taverham doesn’t own a dog but is very used to the larger variety as she used to own a Pyrenean mountain dog
  • Adrian and Christine from Long Stratton, who are semi-retired and very experienced dog lovers. They currently don’t own a dog of their own.
  • Nicola, who lives in Attleborough and owns the lovely cheerful Labrador Autumn and used to foster guide dogs for the blind during their training.
  • Jessamy, who lives in Long Stratton and adores dogs. She doesn’t own her own dog however used to volunteer to walk the dogs at Hillside animal sanctuary.
  • And last but certainly not least: Marion, who is from Thorpe Marriott. Marion owns two cats, and to brush up on current dog training techniques, as she hasn’t owned a dog for some time, has been helping out at training classes in Companion Carer, in Pet’s at Home.

The North and West part of my area (King’s Lynn, Hunstanton, Downham market, Swaffham, Fakenham) are a bit of an issue at the moment. I have no carers in that area at all. We are working on that and it will be the focus of my attention in the new year.

In all honesty, the last few months have gone so fast, it seems only last month that I took over the business and I am genuinely loving the job! In January, currently reasonably quiet for my carers, I am going to run a first aid in dogs session for all the carers. We hope they never have to use it but it is always good to be prepared and a large part of the session will cover prevention so that will benefit every boarding dog.

We have had some really good feedback from customers, please find a few below. The rest you can find in the ‘reviews’ section on the website:

DaisyKaren Bunning, Norwich
December 2017

My dog, Daisy, was very happy to stay with the carer. I met the carer, Hilda, before the stay and we went through all the key and relevant information. The first meeting went really well. When we picked up my dog after her stay, I could tell she had been looked after well and had received care of the highest quality. We will definitely use Petstay again. Thanks.

FudgePat and Alan Powell, Carbrooke
November 2017

I spoke at length to Sophia at quite short notice about my dog who had never been to kennels or a strange dog sitter without his “ doggie brothers” . She was able to take on board all my concerns and place Fudge with an ideal person for him and he clearly had a super time as he wasn’t at all stressed or overly excited by our return. Can’t thank the joint efforts of Sophia for placing him and Julie for looking after him enough.

Andrew Wilson, Dereham

November 2017. A fantastic a friendly service that stayed true to every promise and then some!

Our dog was introduced to the carer’s animals in an open and neutral space before being taken to the house to check the place out. We talked over every aspect of our animal’s medical and personal history as well as her behaviours. It felt as though our cared really wanted to make our dog part of the family.

During our time away, we received regular updates via WhatsApp showing our dog having a great time and being really well cared for.

All this for a price comparable to the cold, unfriendly kennels we’ve seen but felt uncomfortable using in the past.

Could not have been happier

Facebook

We also have a Facebook page where we share some funny pictures, some important advice and from time to time run competitions. I invite you to have a look and see for yourself.

As some of you are aware, we have recently run a competition on Facebook, you were to share a picture of your dog, the share and like our page and get as many people as you could to like your dog’s picture. The one with the most likes won a gift box (see the main website if you are interested in purchasing one), There were 3 groups: small, medium and large.

Facebook Competition

We have advertised in numerous magazines: East Life, Live Life, Let’s talk, Village voice, South East Times, The Pet Care Guide, East Coast Recorder, Pet and Animal Directory on line, Pet and Animal Directory paper copy. So you may have seen us there?

Before I wish you all a very merry Christmas and a paw-some new year, I would like to share some important wintry advice with you:

Please find below the advice the Dog Trust put out for dog owners:

Let your dog’s winter coat grow, and particularly if you have a puppy, short-haired or old dog, buy him a sensible winter coat – a high visibility coat will ensure your dog can be seen in the dark.

  1. Keep your dog on a lead if it is snowing heavily. Snow can be disorientating so he can easily become lost.
  2. Make sure your dog is wearing a collar and an ID tag and is microchipped. It is important to ensure your microchipping database is up to date with your address and contact details
  3. Make sure you wipe your dogs legs, feet and stomach when you come indoors after a snowy walk as the grit from the roads can irritate their feet.
  4. Never leave your dog in a car during extreme weather, hot or cold.
  5. Do not let your dog walk on frozen ponds – the ice may not be thick enough to take his weight.
  6. If your dog does fall through the ice never be tempted to go in after him. If possible encourage him to swim back to you and call the emergency services.
  7. Antifreeze is highly poisonous but tasty to dogs. Keep it well out of their reach and mop up any spills!

https://www.dogstrust.org.uk/…/advice…/winter-weather-advice

Then it just leaves me to wish you all a very Merry Christmas and prosperous new year and don’t forget to keep that chocolate and those raisins away from your boarders!  Remember:

 

News 2017

Hello to all our customers, their four legged friends and the brilliant carers

The summer is well and truly over and what a wonderful summer it has been. Our team of carers has grown to a healthy 11 carers! We lost Ann-Marie as a carer over the summer which was a real shame as she was a brilliant carer. We gained and lost Karen and John which was also sad but Jasmine, their own pooch, really didn’t enjoy all the dogs and it does need to be enjoyable for all involved. The team of lovely carers now exists of the following:
Gerri and Mike in Lower Southrepps who have been with PetStay from the start,
Margaret and Kevin in Horsford who have also been with PetStay from the start,
Jane in Wymondham, who is our only ‘weekend only’ carer,
Sarah in Sprowston who owns a lovely calm Labrador,
Hilda, Sarah’s mum, who lives on her own, also in Sprowston,Norfolk-All about dogs 2
Tanya and Lee in Hevingam who, due to working in education can’t have a dog of their own and so care for dogs in the school holidays,
Sandra and Garry in Attleborough, who own two lovely little Bichon’s and 2 very calm cats,
Julie, who lives in Dereham and used to work with rescue dogs in the USA,
Angeline and Stephen, also from Sprowston and supported in their caring duties by Sherlock their Bichon,
Kerry in Taverham doesn’t own a dog but is very used to the larger variety as she used to own a Pyrenean mountain dog,
and last but definitely not least, Adrian and Christine from Long Stratton, who are semi-retired and very experienced dog lovers. They currently don’t own a dog of their own. Please visit the ‘meet the carers’ section on the website to meet some of the above carers.

We went to the All About Dogs show where we met lots and lots of lovely dogs and their owners. Some existing customers with their dogs and lots of potentially new customers and their dogs. We also had quite a bit of interest of people wanting to become one of our carers, even some people from the King’s Lyn area in which we desperately still need carers! Fingers crossed!

Norfolk-Allabout dogs 3

I participated in a Dog First Aid course as it is always good to update your knowledge and I am hoping to set up a first aid session for all our carers and wanted to ensure I was giving them the most up to date information. I am hoping to set that up soon.
I have really enjoyed the first (nearly) 6 months of running PetStay Norfolk, have met some wonderful people and dogs and certainly hope to continue doing so for many years to come. It is great to read the reviews our customers write (see the ‘reviews’ section on the webpage) about their dogs’ stay with our carers.
The Facebook page is also up and running, I am enjoying the interaction that takes place. Especially the ‘guess the breed’ posts appear to be getting a lot of reactions 😊
Currently we are already taking bookings for next summer so please book early to avoid disappointment especially if you want a particular carer!
Please feel free to call me or e-mail me if you would like to know more abNorfolk-All About dogs 4out our service or if you would like to join our team of fantastic PetStay carers!

News

Hello to all our customers, their four legged friends and the brilliant carers

It has been a busy few weeks. I took over the franchise at the end of March, we are now about 2 months later and things are going well. We have had lots of regular customers booking their lovely dogs in with their ‘own’ carer, but also new customers who, initially nervously, met with the carers that we picked for them and after realizing that their dogs would be very well cared for and even pampered while they went away, left the dogs in the carers’ capable hands.
We have been so busy that it was clear I needed to actively look for more carers and so I did. Several adverts on Facebook, leaflets in shops, vets, dog walking areas, an advert in the WI Gazette and signage on my van (see pictures) have already been very effective.

Norfolk-News

We have welcomed several more carers in our team: Sarah (Thorpe St Andrews), Hilda (Sprowston), Sandra and Garry (Attleborough) and Ann-Marie (Great Yarmouth). Two more sets of carers (Hevingham and Spixworth) are currently waiting for their licences and once they are approved they will be raring to go as well.
I am still interviewing carers at the moment so, watch this space, there will be new additions soon, I’m sure. If you are interested, or you know someone who might be interested in becoming one of our carers, please don’t hesitate to get in touch.
We will soon add a ‘meet the carers’ section to our site so please do visit again soon.

Kind regards,
Sophia Guymer MRCVS with SeamusNorfolk-Sophia

News

PetStay Norfolk will be attending the All About Dogs Show at The Norfolk Showground on 28th and 29th August 2016.
We look forward to seeing you there!

All about dogs - Norfolk

Dog sitting services in NorfolkContact Details

To find out more or to arrange a visit to one of our carers in the Norfolk area, please get in touch using the details below.

Tel: 01603 327326

Mobile: 07861 957551

Email: sophia@petstay.net

New Customer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Pet Information

Dog 1
Name

Breed

Age


Dog 2
Name

Breed

Age


Holiday Dates

Any other Information

Please enter the message you see in the box below
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PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)

Telephone

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Postcode


Information that you think would help us with your enquiry.

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PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies

 

At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

 

Who are we?

PetStay Norfolk office address is 21 Orwell Crescent, Belton, Great Yarmouth, Norfolk, NR31 9NZ.    For the purposes of data protection PetStay is a data controller (ZA242888).

 

What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

 

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.

 

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.

 

We may use your information:

 

  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure

 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:

 

  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers

 

 

 

 

 

 

Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.

 

We will retain information about you for the duration of our relationship with you, then 3 years.

 

Prospective customer data is retained for no more than 3 years.

 

We will retain financial records for 6 years, following the end of the current financial year.

 

Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.

 

 

Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer

 

·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence

 

We will retain information about you for the duration of our relationship with you, then 12-months.

 

Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.

 

Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)

 

We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.

 

Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.

 

Data is stored on secure EEA-based servers.

 

 

 

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

 

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

 

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

 

 

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.

 

 

Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

 

  • You can verify the details you have submitted to PetStay by contacting us by email sophia@petstay.net or by post at PetStay, 21 Orwell Crescent, Belton, Great Yarmouth, Norfolk, NR31 9NZ. Alternatively, you can telephone us on 01603 327326.

 

  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.

 

  • You can always feel free to update us on your details at any point by sending an email to sophia@petstay.net.

 

  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.

 

  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email sophia@petstay.net.

 

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).

 

 

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:

 

  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.

 

 

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

 

Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

 

Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

 

 

 

Cookie Name Purpose
Google Analytics _ga
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Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

 

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.