Home Dog Boarding
Home Dog Boarding
in Norfolk
We are the alternative to kennels
in Norwich, Great Yarmouth, Kings Lynn,
Hunstanton, Sandringham.
Your local PetStay branch
Home Dog Boarding in Norfolk
We are a loving alternative to kennels
in Norwich, Great Yarmouth, Kings Lynn, Hunstanton , Sandringham and surrounding areas.

Tel: 01603 327326
Mobile: 07861 957551

PetStay Norfolk Branch

☎ –  07861 957551

E – sophia@petstay.net

Hello my name is Sophia and I am very excited about welcoming you to PetStay Norfolk.We offer five-star pet sitting, giving your dog a home-from-home stay and providing you with peace of mind while you’re away.

Ever since watching James Herriot on the tv and reading all his books, I have wanted to be a vet. After graduating as a veterinary surgeon and working as a vet for a few years I started a family with my husband and found I couldn’t really combine being a vet with family life.

I started teaching Animal Management at the local college and achieved my teaching degree after 2 years. This was a great combination, I still had a job where I could take my dog to work (Seamus, on the picture, still loves coming to every lesson and the students love him) but when the children were off school, I was home as well. After teaching for about 7 years, it was time for a change. I was looking for a job where I could combine my love for dogs with my organisational skills and when I saw that PetStay Norfolk was available, I jumped at the chance to take it on and I haven’t looked back!

Why home boarding?

Having fostered dogs for a few years, I know how dogs change when they are in kennels and how they improve when they come out of kennels into a loving family home. Having always had rescue dogs, I have never put any of them in kennels when I went on holiday, but at times it was hard to find alternatives. We usually book Seamus’ holiday before we book our own! Home boarding is the perfect solution to make sure that both dog(s) and owner are happy and at PetStay we make sure that all our carers are perfectly suited to the dog’s needs.

Why PetStay Norfolk?

With PetStay Norfolk you can be assured that your dog will be in the most comfortable environment and well looked after by one of our carefully considered and handpicked carers. It is very important to me that I match your dog and the carer accordingly to ensure they are both right for each other. Most importantly I make sure that the carer can adapt to the dog’s daily routine, rather than the other way around. My carers are the most reliable and trustworthy in the area and meet stringent criteria in line with local council home boarding licence requirements, they are all insured and interviewed in their own homes.

What next?

So if you are looking for a caring holiday home for your four-legged family member with people that adore dogs, are fully vetted and insured, are matched to the requirements of your dog, who will give them all their usual home comforts and routine whilst you are away and are with a company that is licensed by the local council, then phone me using the numbers below for a warm and friendly chat or write to me using the email address.

Before you then choose to book with PetStay, I will take great care to get to know you and your dog(s), taking full details of your dog(s) so that I can match them with the perfect carer. I will then arrange a ‘meet and greet’ for you, your dog and the carer in the carer’s home, with no obligation. After meeting the carer, and when you are completely happy with the match, I will organise the booking.

Sophia - PetStay Norfolk

We do get incredibly busy during school holidays and in the summer months so make sure you call us and arrange your dog care as soon as possible. I look forward to hearing from you and providing the very best home boarding that Norfolk has to offer.

Becoming a carer

Our service is proving so popular that we are always looking for new, dog-mad carers to join our brilliant team. If you’re interested in becoming a carer, I’d love to hear from you. You need to have experience looking after dogs, be at home during the day, have a secure garden, have no more than 2 dogs of your own and no children of 7 years or under. You can look forward to welcoming some delightful doggy guests into your home.

Sophia Guymer MRCVS – PetStay Norfolk

Contact Details

To find out more or to arrange a visit to one of our carers in the Norfolk area, please get in touch using the details below.

Facebook

Tel: 01603 327326

Mobile: 07861 957551

Email: sophia@petstay.net

Licence Number:  Great Yarmouth Borough 50030/RDR/19  Breckland Council AWL0013  South Norfolk AB131  Kings Lynn & West Norfolk 18/01448/AA_NEW  Broadland & District HBA01  North Norfolk WK/190001779

Areas coveredWe cover Norfolk and surrounding areas including postcodes:

NR1 to NR31: Norwich, Great Yarmouth, Attleborough, Wymondham, North Walsham, Cromer, Dereham, Fakenham, Melton Constable, Holt, Sheringham, Walsingham, Wells-next-the-sea areas.

PE30 to PE38: King’s Lynn, Swaffham, Hunstanton, Sandringham, Downham Market areas

Do you hate having to put your dog in kennels?… Well there is a better way for your dog in the Norfolk area

Home dog boarding and pet sitting services in Norwich, Great Yarmouth, King’s Lynn and the Norfolk area.

If you are worried about leaving your dog in kennels and would prefer a more personal touch, then why not consider a dog sitting service in Norwich, Great Yarmouth, Kings Lynn and the surrounding areas. PetStay is licensed and insured to care for your dog while you are away.

At PetStay Norfolk we have many caring and affectionate pet sitters that are fully licensed, insured and have been carefully chosen to provide a better experience than dog kennels for dogs whilst their owners are away on holiday.

The carer will ensure that your dog is treated as part of the family and will be given the same routine that they would obtain at home, making pet sitting in the Norfolk area a far less stressful experience for your dog than kennels.

PetStay have gained an outstanding reputation over many years for providing an excellent dog sitting service and now PetStay Norfolk are becoming well known as your local dog sitters in Norwich, Great Yarmouth, Kings Lynn and the surrounding area.

Home Boarding for Dogs

Home Dog Boarding

  • Exclusive service for your dog/s, we do not mix different dogs together
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • Your dog/s stay in one of our loving carers homes
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices* (Please see below)

1 Dog £23.50 a day
2 Dogs £33.00 a day
3 Dogs £43.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s home with food, a bed, toys, and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.

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*PetStay Arrangement Fee

Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance.  These are 2 separate payments.  The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer.  For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.

The Arrangement Fee is non-refundable or non- transferable

The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog.  The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.

The Dog Carer’s Allowance

The Carer’s Allowance is paid direct to the dog carer when you drop your dog off.

 

Do You Want to Work With Dogs?

If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!

Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!

We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!

Please call Sophia for more information and an informal chat

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

You will receive a daily allowance starting from £13.00 per day.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

MiloMilo

I can’t say enough and a big thanks to Adrain who did an amazing job looking after Dog.

Highly recommend him for his care and professional approach to his care with him.

Shaun

Norfolk

June 2022

Poppy and ShadowPoppy and Shadow

This was the first holiday we had booked since we had our girls and we were a little anxious about leaving them. We really didn’t need to worry though. Gerri and Mike were brilliant. They sent me pictures every couple of days so that I knew what the girls were up to and could see how well they had settled. They had some lovely walks and so much fun. Using PetStay was very easy, arranging the initial meet was also so simple and I think the cost of the service is extremely reasonable. I wouldn’t hesitate to use PetStay and hopefully Gerri and Mike again in the future.

Lisa

Norfolk

June 2022

Just feeling so confident that our lovely dogs are safe and happy with Carolyn the dog sitter makes such a difference we get daily updates and photos and when we collect them they are definitely happy and relaxed a sure sign they have been cared for

We are already booking yet another stay with Carolyn.
Ali and Sandy

Norfolk

June 2022

BellaBella

Yet again Bella was treated like a queen. Bella adores her surrogate parents and the feeling is mutual. They called her their little marvel. Such peace of mind for us.

Thank you Chris and Ann.

Joseph

Norfolk

June 2022

OttoOtto

Our border terrier cross Otto always has a wonderful holiday with PetStay. Janet and Arthur look after him extremely well, kindly adapting to Otto’s foibles! They send us regular updates and photos and it’s incredibly reassuring to know that Otto is being well cared for while we’re away. We cannot recommend PetStay and its hosts more highly.

Patrick

Norfolk

June 2022

BellaBella

Our westie Bella had a wonderful time with Amy through PetStay while we were away. Amy was great with her and we had no concerns whatsoever.

Matthew

Norfolk

June 2022

AlfieAlfie

Alfie has stayed with Janet and Arthur three times now. They treat him like family, and it shows. When we dropped him off he greeted Arthur with huge enthusiasm and then went straight off round the back of the house to look for Janet.

Janet and Arthur really looked after Alfie, sending us updates and photos of him snoozing on his bed. They remembered all his routine and were great about meeting his modest medical requirements. He came home, as always, very happy and well.

A lovely couple and and we are sure Alfie will be visiting again.

Piers

Norfolk

June 2022

LucyLucy

Very happy to use PetStay to look after our pet dog while we are away.

They offer a good and effective homely service which is much preferable to putting our pet dog in kennels.
My dog always comes back happy and healthy, our dog carer is excellent and we would not like to go anywhere else for this service.

Linda

Norfolk

June 2022

Bertie

Bertie

Bertie

Leaving a much loved pet with someone they don’t know is a stressful business, especially if they are a rescue dog as our little Bertie is .However, it was obvious to us from our first meet with Eleta that he was going to be ok. So, off we go on holiday and still feeling a bit anxious about leaving Bertie. Eleta kindly sent pictures and messages for the first few days and it was very obvious that they were getting on really well so we really relaxed about the situation from then on . I had told Eleta that Bertie was frightened of thunderstorms and when one came along she sat under the stairs with him until it had passed over. To me that’s going above and beyond and her kind and caring treatment of Bertie was exceptional . Such was the bond they forged with each other we wondered if we’d get him back !! When the time came Eleta very reluctantly handed him over and his friends ( Eleta’s family ) were there to give him a very emotional send off. Thank you Sophia at PetStay for matching Bertie with the perfect companion

Jenny

Norfolk

June 2022

Our three dogs love going to stay with Mike and Gerri! It is a home from home for them and they enjoy the familiar walks and playing in their large garden. Indoors they are able to chill out and relax or indeed keep a watch out of the window for any “intruders” (like leaves blowing in the wind).

I couldn’t imagine leaving the dogs in kennels when there is a so much better alternative with PetStay.

Louise

Norfolk

June 2022

BarneyBarney

Barney is always very happy to stay with Jenefer and Don, they are a lovely couple and we have so much confidence in them to look after Barney. He is always pleased to see them and always comes away happy when we collect him.

Claire

Norfolk

June 2022

JacobJacob

We needed a nice home with a loving carer for Jacob our lovely cockapoo as we didn’t think a kennel would suit our favourite boy.  Well, we were given advice by our local vet that PetStay sounded one of our best options. Having had contact with Amy, Jacob & I headed for a meet & greet what a pleasant surprise. Amy is an experienced previous dog owner with a superb personality and a really caring nature and she & Jacob got on well from Day 1.

When we dropped Jacob off a couple of months later Jacob trotted straight into the kitchen and made himself at home.  We had such a lovely week away knowing our Jacob was in trusted hands and we were kept up to date with lovely messages and photos.
Thank you PetStay and most of all thank YOU Amy for making Jacob so welcome and our week away such a pleasant one.
Andy & Trish

Norfolk

June 2022

LuluLulu

Lulu has stayed with Jessamy a few times now. She loves Jessamy and when I leave her, she goes into the house without a second glance at me.  Jessamy sends photos to show me how contented Lulu is. Yes I miss Lulu, but I never worry about her.  I cannot speak highly enough about the caring my dog receives, I can go and enjoy my holiday without any worries. Thank you .

Stephanie

Norfolk

June 2022

CocoCoco

A real home from home x

Coco had the most wonderful stay with Gerry and Mike – it is such a home from home for her I don’t think she realised I was gone !
From carefully ensuring her familiar routine was followed to their reassuring photos to me of her having fun they were superb.  Their love of dogs is evident as is their understanding of owners !
She is looking forward to her next visit later in the summer.

Helen

Norfolk

June 2022

NicoNico

Absolutely wonderful service. I would definitely use PetStay again, as I value personalised care of my dog. Nico stayed with Ralph and Valerie for 2 weeks and had a great holiday. They kept me updated every single day, which was very reassuring. I can’t recommend them enough.

Jagoda

Norfolk

May 2022

HumphreyHumphrey

Thanks to PetStay I feel I can now enjoy guilt free holidays knowing Humphrey is looked after in a home environment. He recently spent a lovely week with Sophia and her family, Sophia sent me daily updates, along with videos and photos, so I could see what a great time Humphrey was having, and how happy he was with them all. I would recommend PetStay to anyone who is looking for care for their dogs.

Happy Customer

Norfolk

May 2022

CaseyCasey

Sylvia is a very kind person and seemed to enjoy Casey’s company. In hindsight I think Casey had grown into a bigger, livelier and more demanding puppy than any of us could have predicted (after the initial booking) and if we had known this we might have chosen differently.

Clare

Norfolk

May 2022

Dee and Fred were lovely; they obviously love dogs and I felt happy leaving Ben in their care. We had an intro visit beforehand and both Ben and I were made to feel welcome. Dee and Fred were happy to stick to his routines and do whatever was needed to help Ben settle. Ben quickly made himself at home during his actual stay and I was provided with the occasional update and photo to reassure me that he was ok. I have no hesitation in taking Ben back to this lovely home and I am about to book my next break, knowing my boy is safe and well cared for.

Happy Customer

Norfolk

April 2022

EddieEddie

Eddie had a great few days with Julie; we will definitely be using her dog care services again.

Andy

Norfolk

April 2022

BarneyBarney

Barney is happy to be dropped off with Jessamy and has a great time when there. I receive regular updates so I’m relaxed knowing he’s extremely happy. I can’t recommend PetStay enough to other dog owners.

Elizabeth

Norfolk

April 2022

PopsiePopsie

This was the first time we had left our dog Popsie. She usually comes away with us but she couldn’t on this big holiday with our extended family.

After meeting Janet and Arthur we felt very comfortable that Popsie would be happy with them. They were warm and welcoming, as well as obviously being experienced dog owners. They knew how to put Popsie and ease and she settled with them in no time at all.
While we were away Janet and Arthur sent us photos and updates so we could see Popsie was having fun. This was so reassuring and helped to make our holiday all the more enjoyable.
It was such a successful and positive experience that we have booked Janet and Arthur again for a holiday with the other side of our extended family next year!

Karen

Norfolk

April 2022

Bobo as usual had a great time with Carolyn. She regularly sent us pictures of him sleeping, which he does a lot. He looked very relaxed.

Jan

Norfolk

April 2022

Marley & Jenefer

Marley & Jenefer

100% Recommend – Peace of Mind Every Time

The one-on-one care and attention that my dog gets and enjoys with the PetStay carers gives me the peace of mind to fully enjoy my vacations away guilt-free because I know she’s enjoying her vacation too!

I’ve used PetStay multiple times and with each stay I have received consistent updates and pictures showing all the fun that she’s having and how comfortable she is.

The onboarding process is so thorough and helpful. I appreciate the meet & greets to see if it’s a good fit before committing (it’s been a good fit every time!) and the questionnaires so I know that her needs and routine are clearly documented for her stay.

The peace of mind knowing that my dog is relaxed, comfortable, and cared for makes me so happy to have found PetStay.

Sasha

Norfolk

April 2022

AlfieAlfie

Alfie said he had the best time while staying with Carolyn from PetStay. Carolyn was great with Alfie and he felt right at home. She sent us regular pictures of him while he was there and he looked very happy. Carolyn treated him just as if it was her own dog which was amazing. We were so pleased with how happy Alfie was and how great Carolyn was with him we have booked him in for another couple of stays. 100% recommend.

Sam

Norfolk

April 2022

Another fab PetStay experience

We have used PetStay a number of times now with 2 different carers – Hilda and Jessamy. They are both lovely ladies who have really given our 2 dogs a wonderful home from home experience .PetStay offers a great service, are reliable and will try to accommodate your every need.

Dawn

Norfolk

April 2022

OttoOtto & Mike

Our Border Terrier Otto had a wonderful holiday with Mike and Gerri of PetStay. They are very kind, thoughtful and caring hosts who kept us regularly updated with news of Otto’s adventures. We would have no reservation in Mike and Gerri looking after Otto again, they have our full confidence.

Patrick

Norfolk

April 2022

Archie was very excited to stay with his host family. They walked him straight away, making the parting a smooth experience. When we collected him, he was relaxed and happy. They also gave him a lovely ball to take home.

Louise

Norfolk

April 2022

Fantastic, my dogs just loved their time away and everything was so well organised from the booking through to the stay, all booked in again for August 😊 Highly recommend!!

Sophie

Norfolk

April 2022

Stella

The whole process with PetStay felt both thorough and efficient. From the start we felt reassured that Stella would be well looked after. Dee and Fred were very warm and welcoming and we felt very content in the knowledge that Stella was staying in a loving home whilst we were away. Thank you PetStay and Dee + Fred. Would definitely recommend!

Nell

Norfolk

April 2022

We had a family wedding with everyone coming so no one to look after the dog. Through PetStay we met Carolyn and Martin who did a brilliant job of looking after Jess, who came back from them looking as though she’d been on holiday. We are a little besotted with Jess so it was good to receive messages each day confirming she was alright. We will definitely be using PetStay again.

Katrina

Norfolk

April 2022

Hal

Hal

Our Labrador Hal had a wonderful time staying with Eleta, as evidenced by the heart warming photos sent to us while we were away.

Geoff

Norfolk

April 2022

Bella

Bella

Our little Bella was treated like a Queen. We were thrilled with the level of care she received from Chris and Ann. It was so important for us to go on holiday with peace of mind and that was delivered in spades. We loved receiving text messages letting us know she was well and happy. On our return Bella was healthy and happy. She kept looking for Chris and Ann at home so clearly loved them back too. Bella’s looking forward to her next holiday with them and to being spoilt again!

Joseph

Norfolk

April 2022

 

 

 

 

 

 

CocoCoco

Geri and Mike were brilliant and Coco had a great time.  Geri and Mike were so reassuring, they took time to make sure they understood all her special requirements as she is blind and they were so kind to her, lovely people and I am so reassured about her next visits.

Helen

Norfolk

March 2022

Absolutely outstanding as always. The level of care and dedication is second to none. Sophia’s knowledge and understanding of canine behaviour inspires huge confidence

Mairin-Rua

Norfolk

March 2022

Mica

We could not have asked for a BETTER service than we received from PetStay. From our first meeting with Ralph and Valerie we knew that our dog Mica would be very well looked after and cared for. We wouldn’t hesitate in booking with PetStay again. We went away knowing that our pet was in safe hands. Mica took to her carers straight away and enjoyed spending time with them and their cats.

Mr Church

Norfolk

March 2022

RamboRambo

Could not have asked for anything better from PetStay! Especially thank you to Sophia for sorting out our stay for Rambo from start to finish she made the whole process so easy and simple which put us at ease straight away as this was the first time our boy was staying away from us.

Julie who looked after Rambo for us, firstly thank you for opening your home to him, as soon as we met you we could just tell Rambo was going to enjoy his stay with you and your own fur babies. She constantly kept us updated with amazing photos, which really was something we were grateful for like I said with it being his first stay. We were really thrilled with the whole PetStay experience and Rambo is already looking forward to his next one. Having somewhere for him to go that he enjoys is something we couldn’t be more pleased with, so again thank you so much Julie. We can’t wait to see you again 😁

Chloe

Norfolk

March 2022

BarneyBarney

Happy dog, relaxed owner!

Absolutely no issues at all. Barney settled quickly, and I received photos and updates during his stay so I could relax with complete peace of mind. Jessamy is lovely and Barney is clearly happy staying there. 😊so pleased I found Petstay and Jessamy!

Elizabeth

Norfolk

February 2022

MollyMolly

We were so pleased we found PetStay Norfolk. We were anxious as to whether Molly would be OK staying with someone else but thanks to Sophia’s careful arranging, Molly was placed with Janet and Arthur. On our first meeting we knew Molly would be perfectly happy and we would have no further worries. Janet and Arthur were brilliant and Molly settled the instant she first met them. They did a wonderful job looking after her and it was like a home from home for Molly.

Our thanks to Sophia, Janet and Arthur.

Sue

February 2022

Clay & LivvyClay & Livvy

My two four legged friends had a home from home experience with one of PetStay’s carers. I had to fill in an in-depth questionnaire about the day to day needs of them both and they were met with care and consideration. Would not think twice about using them again and would highly recommend. My two were extremely well cared for and will enjoy the next stay with Adrian.

Ann

Norfolk

February 2022

Poppy & Chippie

Poppy & Chippie

So happy to have found PetStay Norfolk. Our two English Springers had a wonderful time with their holiday family…lots of walks and cuddles. When our flight home was delayed by 3 days Janet and Arthur were happy to keep our dogs until we could arrange an alternative flight, such a relief to know we didn’t have to worry about them and could focus on other matters. We have already booked another two dates and know our fur babies will be well looked after and loved. Thank you Sophia and Janet and Arthur.

Sue

Norfolk

February 2022

We had a couple of nights away as a family but were unable to take our two Airedales, as they are getting on a bit in years. We found PetStay online and a lovely carer called Eleta looked after them for us. It was a very professional service with great communication and the dogs really enjoyed their time with Eleta who was both caring and conscientious. Thank you all.

Stephanie

Norfolk

February 2022

Excellent service. Quick and easy admin. Our dog loves her sitter and we know she is in a happy safe environment.

Phil

Norfolk

February 2022

LolaLola

Lola stays with Sylvia in Hopton, all I can say is she has a wonderful time when she goes, I’m happy that she’s being well looked after and that is peace of mind for me when I am away.

Joanne

Norfolk

February 2022

PaulPaul

PetStay has been amazing for us! We couldn’t face the idea of leaving our pug Paul in kennel & were really nervous of how he would respond to staying away from us. We came across PetStay & immediately we were put at ease by Sophia, who explains everything fully & ensures all of the contracts are in place, this gave us a sense of confidence that Paul would be looked after by registered carers. The carer is matched to the pet & in our case we were matched with Dee & Fred, a wonderful couple who we were able to meet ahead of Paul’s stay with them. Paul had a brilliant stay with them, we will certainly be using PetStay again.

Chloe

Norfolk

February 2022

AlfieAlfie

PetStay and Sophia were recommended to me by my Vet Nurse neighbour. The organisation of Alfie’s first stay and communication have been great. Our beautiful Whippet Alfie can be a nervous boy and needs people to let him work them out before they approach him. From the moment I met Adrian with Alfie before our first booking I knew he was in the best hands. I was right… when I went to collect Alfie he was so calm and happy and had totally made himself at home. He even followed Adrian around while he collected his stuff and went to give him a little head rub to say goodbye before we left.

Never been so relaxed leaving Alfie and bearing in mind we haven’t left him since covid began that’s saying a lot

Sam

Norfolk

February 2022

AlgieAlgie

Jessamy is truly in tune with our lovely but demanding dog and is always keen to know how he has been since she last saw him; genuinely interested in him and keeps us appropriately abreast of his well being while we are away. We know he is in the most capable of hands.

Truly an excellent service and our dog loves staying with Jessamy: he is delighted to see her every time he stays.

Liz

Norfolk

February 2022

DottieDottie

Would recommend PetStay to any one looking to have their pet looked after while on holiday. Brilliant people that look after your pets.

Faith

Norfolk

February 2022

Buddy

Buddy

Teddy

Teddy

Teddy and Buddy had a fantastic week with Fred and Dee! I am sure they would leave an 11/10 review if they were able!

Fred and Dee looked after them as if they were there own! I was sent pictures of the boys making themselves at home and the welcome we received when we went to collect them at the end of the boys stay was lovely. Fred and Dee shared lots of stories from the week and we laughed at all their funny little doggyism’s!
I just hope Fred and Dee are available next time we book a holiday!

Kimberley

Norfolk

February 2022

FinnFinn

This was my first time using PetStay and I couldn’t be happier with the service. I felt reassured from the outset with daily photos and updates from Carolyn. This was Finn’s first holiday away and it could not have gone better. Carolyn knows her stuff and had a lovely way with Finn. I think he was disappointed when I came to collect him!  Thanks to Sophia for matching us up with Carolyn it was a perfect fit.

Julie

Norfolk

February 2022

Excellent service as always from PetStay. Lots of care taken in finding a good match for Chip leaving me in no doubt that we were leaving him in good hands.

Graham

Norfolk

January 2022

Micky

MickyMicky

Thank you, PetStay you saved my holiday and found a wonderful place for my dog Micky, at very short notice.
She had such a lovely time I don’t think she wanted to come home!
Gerri and Mike were fantastic and I really appreciated the photos and updates.
I would highly recommend your services and feel I can go away again without a worry.
Thank you again

 

Helen

Norfolk

January 2022

Albus

AlbusAlbus

Albus had the best time on his little holiday just before Christmas! Fred and Dee were so welcoming he clearly felt quite at home (to be honest when I picked him up I was worried he didn’t want to come at one point!!) We were so pleased with the care he received we’re booking our next holiday asap!

Emily

Norfolk

December 2021

Uri & NulaUri and Nula

Once again Uri and Nula had a wonderful time with Arthur and Janet.  It is lovely to go away and know they are in such good hands.  Arthur and Janet sent us regular updates, so we knew they were OK.  Arthur and Janet are such lovely people and would highly recommend them.

Richard

Norfolk

January 2022

ArloArlo

Our experience with PetStay could not have gone better. We were unbelievably nervous about leaving our boy for the first time since having him but Dee & Fred made us feel so relaxed and happy that Arlo would be in their trustworthy hands. Arlo had a great time too with lots of new adventurous fun walks and was even relaxed enough to make himself comfortable sleeping upside down on Dee & Fred’s sofa! We will 100% be returning to PetStay for future short stays.

Stacey

Norfolk

December 2021

HumphreyHumphrey

This was our first time using PetStay and we were extremely happy with the experience. Our 5 year old Beagle Humphrey was matched with Adrian. We took Humphrey to meet Adrian the week before the stay, when we took him back to drop him off he practically dragged me up the path! Adrian text me updates and photos throughout the stay, so I knew Humphrey was happy and well cared for. We were so happy with everything, we have already booked another weeks stay for Humphrey with Adrian, in a few months time. I definitely recommend PetStay and Adrian in particular to anyone.

Happy Customer

Norfolk

December 2021

Bob

BobBob

Thank you to Carolyn for making Bob’s first stay away from home a great experience. Bob is a rescue dog so we were worried about how he might manage away from home. We had a visit with Carolyn and good communication before and during his stay which really helped us to feel reassured he was being well looked after. I will definitely be booking another stay with Carolyn

Susan

Norfolk

December 2021

BellaBella

Bella, our 12 (almost 13) year old golden retriever isn’t as active as she used to be and is rather set in her ways, but she loves going to her PetStay homes. This time she started out with Don and Jenefer in West Lynn and made herself at home immediately. I think she remembered the nice walks (the muddier the better as far as she is concerned) but luckily Don and Jenefer took all that in their stride, as well as her obstinate ways (like refusing to move when she thought the walk should take a different direction)
D&J went the extra mile, like all the PetStay carers we have met, and even dropped Bella with her next carer, Eleta. The move went like clockwork, and she settled in with Eleta without a care (or a thought for us!).
Despite the need to share her time between carers, we were able to go away without a worry and know that she was in the best of care at both her holiday homes.

Susan

Norfolk

December 2021

Beryl

Hello. My name is Beryl I am an 18 month old Jack Russell cross. When my doggy Mum and Dad decided to go on holiday we were worried about where I would stay. Fortunately we found Mary’s family through PetStay.  They were all very kind and caring, and made me feel at home with plenty of cuddles and adventures.  They took great care of me. When my Mum and Dad go away again I really look forward to staying with Mary and her lovely family again.  My Dad said that Mary’s Mum, Sophia, was very good with a professional and reassuring approach which gave peace of mind. So, we have no hesitation in recommending PetStay to any of my doggy friends and their families.

Norfolk

December 2021

StokesStokes

This was the first time we’ve used a home boarding service & it was very successful! Sophia was very helpful & sorted out just the right carers for Stokes. Our pre-meeting with Jenefer & Don went well: they are obviously experienced dog owners & really put us at ease. When leaving Stokes we were still anxious but Jenefer sent photos & updates that evening of him settling in which was very reassuring! We’d definitely recommend PetStay Norfolk: so much more homely than boarding kennels. Thank you!

Susan

Norfolk

December 2021

TerranceTerrance

First time using PetStay and would definitely use again if a situation arose where I couldn’t take Terrance with us. This was the first time we had left Terrance with anyone since adopting him 18 months ago, so I was very anxious about finding the right carer. Carolyn put all my worries to rest as soon as I met her. She is very experienced with Staffies and used to the breed characteristics. Carolyn provided lots of photos and updates which gave me great piece of mind and allowed me to enjoy my time away with my family. Would highly recommend PetStay and especially Carolyn

Julie-Anne

Norfolk

December 2021

Jasper and Alfie

Jasper and Alfie

This was the second time our two dogs have stayed with Janet and Arthur who are very kind and caring. They went to a lot of trouble to look after our very elderly Spaniel who needed medication and a lot of attention. Janet and Arthur sent us updates and photos and we were very reassured that our precious family members were being so well cared for. Thank you once again!

Piers

Norfolk

November 2021

Edie

EdieEdie

Geri and Mike were fantastic hosts to our young cocker spaniel, Edie. She seemed very happy and they gave her plenty of walks and cuddles. We have booked Edie for another stay in January.

Mr Brown

Norfolk

November 2021

 

 

We felt very happy to leave our dogs, Toddy and Rufus, with Don and Jenefer. They are clearly animal lovers. During the stay they kept us up to date with Toddy & Rufus’s activities from daily walks to chilling out on the sofa – a true home from home for them. The booking process with PetStay was very thorough and efficient. We have no hesitation in booking with them again and highly recommend Don and Jenefer as surrogate owners.

Giddie

Norfolk

November 2021

DesmondDesmond

Desmond is right at home with Sophia and family

Desmond enjoyed another happy stay with Sophia and her family while we were on our first holiday abroad for ages in Sept 2021. Our trip got off to a bad start when we blew a tyre on our way to Sophia’s house before heading to the airport. When it became clear our car would need to be towed to a garage for repairs and we had to book a taxi to the airport, Sophia helped save the day by driving about an hour each way to pick up Desmond while we waited for our car to be towed. During our 2-week trip, Sophia sent daily messages and photos/videos of Desi playing and enjoying his walks. He needs eye drops each morning, and Sophia administered these without difficulty. Desi has stayed with Sophia around 4 or 5 times now and is right at home sleeping on her son’s bed and playing with their dog Mary. We know Desmond is in very capable and caring hands when he stays with Sophia and we happily recommend her services.

Loraine

Norfolk

October 2021

OttoOtto

Our Otto on holiday

We have used the services of PetStay a couple of times now and have been delighted with the experience. We are particularly careful as to whom we leave our loved companion, Otto, and assiduous in determining the appropriateness of any organisation that cares for our little dog. PetStay score highly on all counts : the administration has been straightforward, effective and efficient. The hosts are wonderful people: caring, considerate, helpful and, above all, dog lovers. They quickly understand the needs of our dog, his nuances and predilections and make him a part of their family. He always appears relaxed, comfortable and safe to be ‘on holiday’. We can take vacations confident in the knowledge that Otto is lovingly well looked-after. No hesitation in recommending our hosts and PetStay.

Richard

Norfolk

October 2021

Excellent holiday care

I could go on my holiday, with complete confidence that the most important member of the family was being cared for by lovely people giving a first class service. Maintaining contact with a photo some days was reassuring Thank you so much Janet and Arthur.

Christine

Norfolk

October 2021

NancyNancy

My name is Nancy I am still little but I am full of it my Mummy says ! My Mummy and Daddy took me to stay with Lyndsey and Mike whilst they had to have some things done at home. They were worried about leaving me I wasn’t ! I knew straight away I was going to love being on my holidays with Auntie Lyndsey and Uncle Mike. It’s great there, they are great fun and love me lots already and there’s lots of new toys for me to play with. I was so excited when we went for a walk that I didn’t even need to go in the car to get to the beach – it was only a little walk down the road ! We had great fun. I helped out in the garden and as it was really hot Auntie Lyndsey let me have a shower with the hose pipe which I love.

At bedtime I could sleep where I wanted but I thought Auntie Lyndsey and Uncle Mike might miss me so I kept them company on their bed and it was so comfy!
I loved my holiday at my second home and I can’t wait to go back, Mummy and Daddy don’t need to worry because it’s fabulous there and they spoil me lots.
Lots of love

Nancy X

Norfolk

October 2021

Ashlee Dougie

Ralph and Valerie, true stars!…

Ralph and Valerie treated our dog like a King! True home from home experience. Our dog had so many fun walks and lots of attention. We had regular pupdates which we really appreciated. We will always use PetStay as they are a professional company with kind, dog loving carers. Thank you Ralph and Valerie for going the extra mile when looking after our pet! You were both brilliant!!

Mrs McNeil

Norfolk

October 2021

Augie

Augie

We have an 18 Month Italian Spinone called Augie. He’s a gentle giant and a bit of a handful. We had a couple of holidays planned and I wanted to find a caring home environment which would suit his character as he is a very sociable dog and likes to be around people and other animals. Spencer and his family and their dog Oreo were absolutely wonderful. He did a short stay at first to see how it would go. Spencer and family couldn’t do enough for him. They followed the daily routine he has already for walking, feeding and sleeping and he was so content when I picked him up I don’t think he wanted to come home! He then did a second longer stay and I was so impressed by the outcome of the first visit I knew I didn’t have to worry at all and I was right. For me and Augie, Pet stay has just the right balance of professionalism within a caring family environment and I fully recommend Spencer at Petstay to anyone.

Vanessa & Chris Bandy, Norwich

We have used PetStay since our boys were puppies. They are 4 now and have had many very happy holidays with the most wonderful carers. We would not leave them anywhere else.

Kirsty

Norfolk

October 2021

We are delighted with how they sorted out just the right sitter for our dogs and the dogs were obviously very content and happy staying with Carolyn. One of our dogs gets chest infections and it really helps to feel confident with their sitter who is obviously experienced and could deal with any issues if they arose. The daily updates and photos made us feel at ease about being away from them. When we arrived to pick them up we were met by two very relaxed obviously happy dogs always a good sign.

Ali and Sandy

Norfolk

October 2021

Our three dogs had a lovely break with Gerri and Mike. They have stayed with them previously and so were very excited when we took them there again! They enjoyed familiar walks, playing in their large garden and then chilling out and relaxing on the sofa afterwards. Our Vizsla acted as look out at the front of their house and the Dachshunds chased each other around – just as they do at home – so the dogs had their normal routine. We would thoroughly recommend PetStay as a much more homely experience than boarding kennels.

Louise

Norfolk

October 2021

CharlieCharlie

Our dog Charlie took to Amy straight away and we had no problem leaving him there. Amy kept us up to date with messages and pictures.  Although we missed our dog he was having a fantastic time with Amy who we had complete confidence in . We try and take Charlie with us when we go away but l would have no problem leaving him with Amy again PetStay are a very professional company and this is reflected by the people who they use.

Miles

Norfolk

October 2021

 

 

HarleyHarley

Great experience for both ourselves and our Labrador, Harley. He was made to feel at home and seemed to love every minute. We were actually concerned that he may not want to come back home with us. We can’t recommend this service highly enough. The sitters Gerri and Mike are wonderful people and so caring. We wouldn’t want Harley to go anywhere else

Simon

Norfolk

October 2021

Sid & Don

From the very start Sophia at PetStay was very helpful in finding us dog care with Don & Jennifer for our Sid the Jack.  Don & Jennifer were very knowledgeable on dog care and have dogs of their own in the past.  Sid was walked twice a day with a every evening WhatsApp, picture and chat. Would defo recommend PetStay to our friends and family, thank you Sophia and to Don & Jennifer

Trevor

Norfolk

October 2021

LuluLulu

I was very worried about going on holiday and leaving my little rescue dog Lulu. Would she think I had abandoned her ? Well I didn’t need to worry. I met Jessamy at her home and Lulu made herself at home straight away. Then came the day when I was going away. Jessamy was lovely, Lulu clearly loved her and didn’t seem worried when I left. I received some updates about Lulu. When I picked her up, she was very calm, totally unstressed. I shall certainly go on holiday again and leave her with Jessamy. Thank you PetStay xx

Stephanie

Norfolk

September 2021

MontyMonty

Right from the first contact with PetStay you felt confident that your dog was going to be in good hands. There was a lot of paperwork to complete but better that than none at all! Our initial visit with Eleta was a great success. She just let Monty (our Border Terrier) wander around and relax, there was no fussing. When we dropped him off he was happy to go into the house and I know he had an enjoyable time whilst he was there as there was a lovely park right on her doorstep. He was almost reluctant to come home!!

Carol

Norfolk

September 2021

TedTed

NellNell

Another successful dog-cation for my two woofers. Jessamy really is their second mum, she is totally dedicated to looking after them with our last trip being no exception. They even had her up in the night a couple of times and she just takes it in her stride. We feel very lucky (and grateful) to have someone we trust so much to look after them and our holidays are all planned around when she is available! Thanks again Jessamy (and PetStay) for giving us peace of mind that our fur-babies are happy and well looked after when we go away.

Louise

Norfolk

September 2021

BarneyBarney

Janet & Arthur were excellent. We were very anxious at the thought of leaving Barney our 8 year old Goldendoodle with anyone, however from the initial ‘pre-stay’ meeting it was clear that Janet & Arthur love dogs and that Barney would be well taken care of and pampered. We were kept updated via messages and pictures. Would not hesitate to recommend Janet & Arthur.

Stephen

Norfolk

September 2021

 

BaxiBaxi

Baxi had a wonderful stay with Sylvia and completely fell in love with her. Couldn’t ask for better stay for my little best friend.

Shauna

Norfolk

August 2021

 

 

HectorHector

PetStay is an excellent choice if you want to have your beloved pet cared for within a home environment whilst you enjoy your holiday. We were very impressed with the level of detail and information gathering to find the right ‘host’ which shows a level of understanding of meeting the needs of your pet as well as the owner’s. Whilst we were away, we received daily updates on how our dog was doing, how he was settling in and most definitely being spoilt rotten. These regular updates really helped us to know that all was well and we could relax knowing that things were all fine. Would recommend PetStay without hesitation.

Ian

Norfolk

August 2021

BarneyBarney

Barney had an amazing time with Jennifer and Don. He was very relaxed from the moment he arrived. They are such lovely, kind hearted people who made us feel very happy and reassured.  We had contact everyday we were away, which was amazing and that made our holiday a lot more enjoyable knowing Barney was happy and safe. Will definitely be using them again if they are available.

Claire

Norfolk

August 2021

Dougie & Asley

From our initial enquiry to picking our dog up at the end of our holiday the service was professional, friendly and simply excellent! Sophia reassured us by answering all questions at the start and after meeting Alison and knowing she was looking after our dog, it put our minds instantly at ease. Alison was so lovely. We had regular updates and photos, we knew our dog was being well looked after and loved! We have already booked Dougie in again with PetStay.

Mrs McNeill

Norfolk

August 2021

PetStay rescued us when we had a problem finding care for our two small Maltese dogs, (they would usually stay with my recently deceased Sister). With the opportunity to spend a week with our Daughter in their rebooked holiday cottage (no pets) we desperately needed a home from home for our kids. PetStay introduced us to a lovely lady who told us they could have stayed forever, everyone, including the kids were very happy with the arrangement. A holiday for all.

Mr Morris

Norfolk

August 2021

Mac

Janet & Arthur looked after our 3.5 year old Labrador – they are totally trustworthy and clearly adore dogs. Mac had a lovely time with them and we were confident that he was well looked after and loved. We highly recommend them and PetStay.

Ardna

Norfolk

August 2021

Scout & Cassie

Our first experience with PetStay has…

Our first experience with PetStay has been a really good one. Sophia was very efficient and helpful, nothing was too much trouble and our visit and then the dogs’ stay were really well organised.
Our carer, Amy, was lovely, and most importantly, the dogs seemed relaxed and happy with her from the moment they met.
We felt quite happy leaving the dogs, confident that they would be looked after, and when we returned they seemed happy. We will definitely be using PetStay again. Our thanks to Sophia and Amy!

Sally-Ann

Norfolk

August 2021

Eddie

Eddie’s relaxing stay with Martin & Carolyn

Eddie our retired racing greyhound stayed with Martin and Carolyn for four nights in July 2021. I was anxious about leaving him because he has become so clingy since I’ve been working from home but the carers assured me he would not be left alone and would have the run of the bungalow and garden to play and relax in. The carers made such an effort to keep up with his normal routine and were very flexible and accommodating. Carolyn sent me updates and pictures of Eddie on Whatsapp throughout his stay which was lovely. We didn’t have to worry about if he was settled or relaxed because the pictures and updates showed that he was having a lovely time! I wouldn’t hesitate to leave Eddie with Martin and Carolyn again, in fact we have already booked for next March!

Lisa

Norfolk

August 2021

Uri & Nula

Uri and Nula.

Uri and Nula had a wonderful few days with Arthur and Janet.We were very happy with the way they were looked after which gave us piece of mind.Arthur and Janet are such lovely people and the care of the dogs always comes first

Richard

Norfolk

August 2021

Jimin

A home away from home!

Sophia and her family (PetStay Norfolk) took care of my darling dog, Jimín, on his arrival in the UK. Sophia went above and beyond to accommodate me as I was moving country. I got regular photo and video updates from her. Safe to say Jimín loved his time with her family, who really treated him like their own.
Their set up is wonderful, they have a lovely big garden and plenty of space for the dogs to relax or play.
I will definitely be using their services again should Jimín fancy another holiday!

Mairin-Rua

Norfolk

August 2021

Titch

I cannot recommend PetStay highly…

I cannot recommend PetStay highly enough. I was very anxious about finding the right care for my anxious rescue dog while I was on holiday. Through PetStay I was guided towards a carer who would suitable and was so delighted to have Titch placed with Jessamy. Right from the start she was warm, gentle and understanding of my dog’s quirks and needs. He went to stay for a short trial at first and it was such a success that I have booked Titch to stay with Jessamy twice more and will continue to do so. Jessamy sent pictures through of a very relaxed and happy dog which I found to be so comforting and reassuring. I now feel entirely comfortable and able to relax and enjoy my holiday knowing that Titch is so well cared for. Thank goodness for PetStay and Jessamy!

Sandra

Norfolk

July 2021

Mab

Great service from Carolyn and Martin at Petsta

Our dog Mab had a lovely stay with Carolyn and Martin in July this year. Mab settled really well and seemed very happy and spoiled. Carolyn and Martin updated us everyday with a photo and message to give us peace of mind. They were friendly and helpful – would definitely recommend!

Rebecca

Norfolk

July 2021

Otis

Brilliant service as ever from Julie…

Brilliant service as ever from Julie and Sophia at PetStay Norfolk. Otis has been to stay with Julie several times now and always seems happier to be going there rather than leaving with us afterwards! Kept fully up to date with his walks and activities and often mischief. Would definitely recommend to anyone in the area, beats a kennel everyday. Dogs deserve holidays too

Nichols

Norfolk

July 2021

Winston

Fantastic Service, would recommend

Jessamy had our dog Winston whilst we were away for a week, she is fantastic, we met with her prior to the holiday so she could meet myself and Winston and he could meet her and get used to her home, she was so welcoming and accommodating and made every effort to ensure that Winston’s routine was kept to make it as comfortable for him as possible. He really settled in well with her and it was really reassuring to leave him without the need to worry knowing he was in very capable hands! I would definitely recommend Jessamy and Petstay Norfolk to anyone for their pets as it gives you peace of mind knowing someone is caring for them so well. Thank you!

Abby

Norfolk

July 2021

Benji & Diesal

Sophia was extremely helpful and prompt. We were able to arrange two stays for our dogs, this stay was at quite short notice. When we go away we like our boys to also have a holiday and they very definitely did with Mike and Gerri. It was very obvious they were taken by the boys and I knew it would make for a lovely weekend being spoiled by Mike and Gerri. I look forward to the next time I get to drop the boys off.

Rebecca

Norfolk

July 2021

Fergus

Absolutely brilliant service, right from the start. PetStay asked all the questions to try and find the best people to look after Fergus whilst we were away. They were really professional and I felt very comfortable and at ease. Lindsay and Mike were fantastic, they made me feel at home straightaway and took care of Fergus as if he was their own, really lovely people, I couldn’t have asked for anything more! Fergus had a great time and I will definitely be using them again and would recommend their service to other dog owners! Thanks for a great experience

Jenny

Norfolk

July 2021

Jessie

Jessie recently stayed with Margaret and Kevin. We couldn’t wish for more wonderful carers. Jessie is a very nervous and anxious dog but now she literally runs to see them when we arrive. She is happy and relaxed and they are perfect for her.

Karen

Norfolk

July 2021

 

CLICK HERE for more PetStay Norfolk reviews

Please meet some of our PetStay carers:

Hello. We are Ali and Frank and gorgeous Ruby. She is my friends dog but has been coming for doggy holidays since she was 6 months old and will be 7 this year!

We live in Belton with a small secure garden. We are a short drive to Gorleston beach and a short walk to the marshes and river, along with Burgh Castle ruins. We love country walks. We both grew up with dogs and the last dog I had was a rescue Doberman. It hasn’t been the right time to have our own dog in the last few years, as we like to travel, so PetStay is the perfect way for us to get our doggy fix!

I work from home and Frank works away for some of the week, so it’s lovely for me to have some company.

We love lots of cuddles and have a relaxed home for your dog to stay.

Ann & Chris

We are Ann and Chris and we live in King’s Lynn. We have an enclosed garden (75ft x 25ft) with a good-size lawn so there is plenty of space for our guests to play. Our own two pets – Solo, a Basenji, and Alice, a rescue lurcher – loved to relax there during the many years they were with us.

Missing canine companionship and especially the walks, we started with PetStay in January 2022 and it has been wonderful to have dogs in the house once again. Although we both have volunteering jobs in the community, we make sure our guests are never left ‘home alone’.

Ann & Chris

 

Ralph

Ralph

Hello, we are Valerie and Ralph.

We live in Gorleston on the Norfolk coast.

For most of our lives we’ve had dogs and Ralph has had many other types of pets too.

Currently we are owned by two lovely cats, Mitzy and Misty, a girl and a boy. Both are dog friendly.

Our house has an enclosed garden for visiting dogs to play in. Very close by are two large green spaces for short or long walks.  Gorleston beach, Gunton Woods and Lound Lakes Nature Reserve are within easy reach too, as well as the Norfolk Broads.

Our aim is to follow the routine the dog is used to at home, to cater for their individual likes and dislikes and provide a secure and loving environment for them. We never leave the dog at home on their own.

Daily updates and photos are sent to owners while they are on holiday. Either by text, Whatsapp or email, whichever they prefer.

Working for PetStay has been so rewarding. We gave it a lot of thought before applying to join, but we are glad we did.

Sophia is very helpful, we are able to contact her at anytime. Her ongoing support makes a big difference.

Having the company of dogs again is everything we’d hoped for, but we still have the freedom to pursue our other interests whenever we wish.

Valerie & Ralph

AmyAmy

Hello, I’m Amy and that beautiful girl with me in the photo is Bonny. She was the apple of my eye and very sadly passed away in 2019 leaving a significant void in my world.
I have been around dogs all my life and fortunate enough to work in veterinary practices for a few years, meeting (and fussing) all kinds of dogs – giant to tiny, fluffy to bald, happy to – well, less happy – they’re at the vets after all!
I now work from home in King’s Lynn and I am very much missing canine companionship which is why becoming a PetStay carer is the perfect solution for me.
I have a large, secure garden and lots of indoor space for cuddling, playing and snoozing. There is a huge dog friendly park a two minute walk away, ideal for both quick and lengthy walks.
I am happy to stick to the routines you have established with your dog and will treat him/her as if they were my own.  I understand that your dog is part of your family and you may be worried to leave them – I am very happy to provide owners with regular updates and photos for peace of mind.
I think PetStay is a brilliant alternative to kennels as both you and your pooch get to have a lovely holiday!

Amy

Janet & Arthur

Hi, we are Janet and Arthur, we live in the lovely village of Colkirk which is two miles from Fakenham. We, like most of our compatriots have had dogs all of our lives, until we lost our lovely old Lab, Busby. When he went we decided that we wouldn’t own another dog but would put our lives into looking after other people’s dogs whilst they are on holiday, hence Sophia and PetStay. We live in a bungalow with a large fully enclosed garden which our previous doggy guests have loved. We love all makes, shapes and sizes of dogs and look forward to all of our canine guests.

 

Eleta

Eleta

I’m not a native to Norfolk but when I moved here with my late husband and two daughters, we all loved it. That was back in 1983 and I’ve still no desire to live anywhere else.
I’m very lucky to be able to live in a nice house with a reasonable sized garden, which is fully enclosed, and, live on the very edge of North Wootton Park. There is also the added benefit of living five miles away from Sandringham Country park and fifteen miles from the beach. For a dog loving person, it doesn’t get any better than that!
The reason I became a carer was that my beautiful and best friend Molly died at the age of fourteen. That was February 2018. I became a carer for Petstay in April of that year as I missed my walks, cuddles and greetings when I returned home. I didn’t feel I could replace Molly, I still can’t, but I need to feel a dog’s presence. Working with Petstay has worked out amazingly well. I have looked after a good number now and I love having them! I feel so lucky to be able to do this. The great thing is I can fit it around my life style and have dogs when it is convenient for me – I have the best of both worlds.
So, if you’re looking for a loving home to care for your dog (s) please contact Petstay and speak to Sophia and see if we are able to help.

Carolyn & Martin

Carolyn and Martin live in Wymondham, in a small bungalow with a secure garden.

Martin has retired from teaching and Carolyn used to be a childminder.

‘We have had dogs of our own in the past and other pets also. In 2018 we joined PetStay and since then we have really enjoyed looking after the different breeds that have come to stay with us. Repeat visitors have meant we have got to know the dogs well, and their personalities!

We aim to provide a safe, caring, home from home for the dogs. We follow the dogs individual routine and have some lovely, local walks to enjoy too.

We keep in touch with the owners through regular photos on WhatsApp and by text. ‘’

Carolyn

Hi my name is Carolyn and I have recently (May 2018) joined PetStay.  I grew up with dogs, cats and horses and have always wanted a dog of my own.  My past jobs haven’t allowed this though due to lots of working away and abroad.  Since changing my career I now have the time but I know the heartbreak of losing a pet would be too much for me.  I love looking after my friends dogs while they’re away and when I saw the ad for PetStay I knew I’d found a great way of getting my doggy fix

 

I’ve just had my first customer to stay for a week and I’ve loved every second of him being here.  I can’t wait to have more

Don with Bonnie

We have lived in West Norfolk for over thirty years and have owned various breeds of dogs, including an Old English Sheep Dog, a Cross Doberman Rottweiler and a Cavalier King Charles Spaniel.

We live in a detached bungalow within a small village with plenty of walks nearby, including The Peter Scott Walk. Since Jenefer’s retirement and me being semi-retired we have joined PetStay and have had the pleasure of looking after and making friends with, some lovely dogs who have been great characters with their own personalities.

We are very mindful that a dog is part of a family, and they may worry about them while on their holidays, therefore we are happy to update the family and send photos, if wanted while the dog is in our care.

‘’We have been Petstay Carers now for two years in which time we have had a variety of dogs to stay, from Yorkshire Terriers to Basset Hound, Boxer, German Shepperd and Labradoodle, to name a few, all left as friends welcome to return.’’

Julie

I am Julie and am located 5 mins from Gorleston beach, I have lived with rescue dogs all my life: a random assortment of breeds including GSD, Border Collie, Cocker, Irish Setters, lurcher, English Sheepdog, Dobermann.

I have also walked for the Cinnamon Trust & fostered difficult dogs for national rescues.

The issues I’ve encountered (inc aggression, separation anxiety, resource guarding, BOAS, puppy farming) inspired me to study further, and gain a level 4 qualification in Advanced Canine Behaviour.

While I was thinking about taking a break from fostering, a Petstay ad popped up on my Facebook feed, and I couldn’t resist.

All my boarders have been adorable, and they’ve really enjoyed staying with my own 2 dogs, and my grey parrot, who is careless of data laws, has been calling the boarders by name.

Norfolk-Jessamy

Jessamy

Jessamy lives in a small but lovely end terraced house in an area with some lovely walks. She has a small, very secure garden. This is what Jessamy says about herself:
I was bought up with dogs, had my own and always knew they would be a large part of my life. Since I moved to Norfolk in 2016 I have volunteered as a dog walker for a rescue centre – which I now try to fit in when I can – around being a pet Carer which I absolutely love. I’ve done a couple of Kennel Club approved courses and am going to be starting a pet behaviour course in 2018. Can’t wait!

Norfolk-Gerri & Mike

Gerri & Mike

Pictured here with one of my dogs, Mary, you see the lovely Gerri and Mike. They have been carers for PetStay Norfolk from the start. Gerri and Mike live in a detached house in a rural setting with a lovely large garden. They are very popular carers, with quite a few repeating customers and get booked up very quickly. They say this about being carers:

“We are carers for PetStay Norfolk and love doing it, making a fuss of the dogs and stroking them is very therapeutic.

Dogs just makes us smile more & feel happy,the nice people we meet who bring their dogs to us, are lovely. Also it’s such good exercise, dog walking. It’s amazing how many people we have met on our walks. Now we have retired it’s such a great thing to do.”

 

 

 

Newsletter Winter/Spring 2019

A warm welcome to our lovely customers, both current and prospective,

I realize it has been a long time since the last update and so this one is well overdue.

A lot has gone on in the background, however.

Quick overview of 2018:

We have had a brilliant year. We saw many of our customers and their lovely dogs at the shows that we went to, The All About Dogs Show and The Norfolk Festive Gift and Food Show. We do so love meeting all the voices on the other end of the phone , and having ‘’cuddles’’ with the dogs.

Once again we had some totally lovely feedback from customers, please find a few below. The rest you can find in the ‘reviews’ section on the website.

Elizabeth, January 2018

Norfolk-HollyHolly is a 7 year old Terrier Cross who has never faired well in kennels so when I saw an advert for PetStay this looked like a perfect alternate. Jessamy was brilliant from the moment we first met to the time we picked up Holly 14 days later. The pictures we received whilst away were brilliant and I had no doubt that Holly was in a good pair of hands. We will definitely be using this service again!

 

Sheila, February 2018

This is the first time my dog Cara has stayeNorfolk-Carad with PetStay. Following a very bad experience with a previous house sitter.

Garry and Sandra made myself and Cara very welcome. They were keen to get to know as much about her as possible. The regular photos were very reassuring.

When the time came to collect my dog she was completely happy and relaxed. I will certainly use PetStay again.

 

Annette, June 2018

‘Just to say how well Finn was looked after by Carolyn and Martin! He was so relaxed and settled in immediately!; She sent me regular text messages and some lovely photos!! I don’t think he was too bothered about coming home! The difference from when we picked him up last year from kennels to this time was amazing!! We would definitely like to use them again when we go away.’

 

 

The team of carers:

We now have a total of 17 carers! All as lovely as each other but each with their own qualities.

The following carers have been with us since 2017 (or earlier)

Gerri and Mike in Lower Southrepps who have been with PetStay from the start.

Margaret and Kevin in Horsford who have also been with PetStay from the start

Hilda, who lives on her own, also in Sprowston

Tanya and Lee in Hevingham who, due to working in education can’t have a dog of their own and so care for dogs in the school holidays

Sandra and Garry in Attleborough, who own two lovely little Bichon’s and 2 very calm cats

Kerry in Taverham doesn’t own a dog but is very used to the larger variety as she used to own a Pyrenean mountain dog

Nicola, who lives in Attleborough and owns the lovely cheerful Labrador Autumn and used to foster guide dogs for the blind during their training.

Jessamy, who lives in Long Stratton and adores dogs. She doesn’t own her own dog however used to volunteer to walk the dogs at Hillside animal sanctuary.

Marion, from Thorpe Marriott. Marion owns two cats.

The following carers are new since 2018 (and I am pleased to say we now also have carers in North/West Norfolk):

Gwen and Paul, a lovely couple from Lyng who live in a bungalow with a paved back garden. Gwen used to work for an animal rescue and has lots of experience with a range of dogs

Julie from Gorleston, lives in a lovely corner house with her partner and their 2 French Bulldogs and Parrot. Julie used to foster dogs and also has a wealth of experience. Recently Julie has completed her level 4 in Animal Behaviour which of course also comes in very handy!

Carolyn and Martin who live in a small bungalow in Wymondham.

Carolyn from Gorleston lives in a lovely semi detached house with a garden with ‘fake grass’. Carolyn especially loves the bigger dogs.

Jenefer and Don in West Lynn, a lovely couple with a vast history of owning dogs and looking after relative’s dogs. They live in a bungalow with a small paved back yard, there are no worries of dogs not getting enough exercise however as they both love walking for miles and miles.

Eleta, from North Wootton, lives in a beautiful detached home in a quiet cul-de-sac with a nice garden and lovely walking areas nearby.

Joan in Hemsby lives in a large bungalow with a lovely back garden, also with ‘fake grass’. Joan owns two (very doggy savvy) cats who usually are out hunting in the dunes. Joan has had dogs all her live and has helped to foster dogs for a dog rescue in the past.

Our latest recruit (Sept 2018) is Susan who lives in Fakenham in a lovely small bungalow with quite a deep garden. Susan loves the company of dogs, has had dogs all her adult live but now is at a point in her live where owning a dog is not an option. Being a carer for us means she can still get her doggy fix without the massive commitment that owning a dog brings.

 

More news:

As you may have noticed, we have not taken on any carers for nearly 5 months. The main reason for this is that on the 1st October the new Animal Welfare (Animal Activities) regulations came into force and even though all our carers were already compliant to the new regulations, there were quite a few paperwork and financial issues to sort out.

I have had meetings with each district council where we have carers to get the new licences under the new regulations sorted. These now work with a star rating and I am pleased to say that we have been awarded a licence in all district councils. We are still awaiting a star rating for 1 council but so far, we have already achieved three 5 star ratings and two 4 star rating!

Now that is all sorted, I can focus my efforts again on getting more carers and I am currently already in discussion with a lovely lady who hopefully will also come on board as long as she passes the inspection. Watch this space.

 

The PetStay Blog

PetStay now have a blog as well that has some entertaining items and some very informative ones. For anyone who is interested, please follow this link https://www.petstay.net/the-petstay-blog/ or find it in the top right corner of our webpage. If anyone has a particular item that they would like to see in our blog, please feel free to let me know and I will do my best sophia@petstay.net.

 

Newsletter Winter 2017

Hello to all our lovely customers, both current and prospective,

The winter is well and truly here now, time for another update.

Our team of carers has now grown to a healthy 13 carers! We lost Julie as a carer as she is going back to the States for a while. Hopefully she will join us again after her return, as her customers will certainly miss her! We have also lost our weekend carer, Jane, who decided not to renew her license due to personal commitments.

Our team of lovely carers now exists of the following:

  • Gerri and Mike in Lower Southrepps who have been with PetStay from the start
  • Margaret and Kevin in Horsford who have also been with PetStay from the start
  • Sarah in Sprowston who owns a lovely calm Labrador
  • Hilda, Sarah’s mum, who lives on her own, also in Sprowston
  • Tanya and Lee in Hevingam who, due to working in education can’t have a dog of their own and so care for dogs in the school holidays
  • Sandra and Garry in Attleborough, who own two lovely little Bichon’s and 2 very calm cats
  • ngeline and Stephen, also from Sprowston and supported in their caring duties by Sherlock their Bichon
  • Kerry in Taverham doesn’t own a dog but is very used to the larger variety as she used to own a Pyrenean mountain dog
  • Adrian and Christine from Long Stratton, who are semi-retired and very experienced dog lovers. They currently don’t own a dog of their own.
  • Nicola, who lives in Attleborough and owns the lovely cheerful Labrador Autumn and used to foster guide dogs for the blind during their training.
  • Jessamy, who lives in Long Stratton and adores dogs. She doesn’t own her own dog however used to volunteer to walk the dogs at Hillside animal sanctuary.
  • And last but certainly not least: Marion, who is from Thorpe Marriott. Marion owns two cats, and to brush up on current dog training techniques, as she hasn’t owned a dog for some time, has been helping out at training classes in Companion Carer, in Pet’s at Home.

The North and West part of my area (King’s Lynn, Hunstanton, Downham market, Swaffham, Fakenham) are a bit of an issue at the moment. I have no carers in that area at all. We are working on that and it will be the focus of my attention in the new year.

In all honesty, the last few months have gone so fast, it seems only last month that I took over the business and I am genuinely loving the job! In January, currently reasonably quiet for my carers, I am going to run a first aid in dogs session for all the carers. We hope they never have to use it but it is always good to be prepared and a large part of the session will cover prevention so that will benefit every boarding dog.

We have had some really good feedback from customers, please find a few below. The rest you can find in the ‘reviews’ section on the website:

DaisyKaren Bunning, Norwich
December 2017

My dog, Daisy, was very happy to stay with the carer. I met the carer, Hilda, before the stay and we went through all the key and relevant information. The first meeting went really well. When we picked up my dog after her stay, I could tell she had been looked after well and had received care of the highest quality. We will definitely use Petstay again. Thanks.

FudgePat and Alan Powell, Carbrooke
November 2017

I spoke at length to Sophia at quite short notice about my dog who had never been to kennels or a strange dog sitter without his “ doggie brothers” . She was able to take on board all my concerns and place Fudge with an ideal person for him and he clearly had a super time as he wasn’t at all stressed or overly excited by our return. Can’t thank the joint efforts of Sophia for placing him and Julie for looking after him enough.

Andrew Wilson, Dereham

November 2017. A fantastic a friendly service that stayed true to every promise and then some!

Our dog was introduced to the carer’s animals in an open and neutral space before being taken to the house to check the place out. We talked over every aspect of our animal’s medical and personal history as well as her behaviours. It felt as though our cared really wanted to make our dog part of the family.

During our time away, we received regular updates via WhatsApp showing our dog having a great time and being really well cared for.

All this for a price comparable to the cold, unfriendly kennels we’ve seen but felt uncomfortable using in the past.

Could not have been happier

Facebook

We also have a Facebook page where we share some funny pictures, some important advice and from time to time run competitions. I invite you to have a look and see for yourself.

As some of you are aware, we have recently run a competition on Facebook, you were to share a picture of your dog, the share and like our page and get as many people as you could to like your dog’s picture. The one with the most likes won a gift box (see the main website if you are interested in purchasing one), There were 3 groups: small, medium and large.

Facebook Competition

We have advertised in numerous magazines: East Life, Live Life, Let’s talk, Village voice, South East Times, The Pet Care Guide, East Coast Recorder, Pet and Animal Directory on line, Pet and Animal Directory paper copy. So you may have seen us there?

Before I wish you all a very merry Christmas and a paw-some new year, I would like to share some important wintry advice with you:

Please find below the advice the Dog Trust put out for dog owners:

Let your dog’s winter coat grow, and particularly if you have a puppy, short-haired or old dog, buy him a sensible winter coat – a high visibility coat will ensure your dog can be seen in the dark.

  1. Keep your dog on a lead if it is snowing heavily. Snow can be disorientating so he can easily become lost.
  2. Make sure your dog is wearing a collar and an ID tag and is microchipped. It is important to ensure your microchipping database is up to date with your address and contact details
  3. Make sure you wipe your dogs legs, feet and stomach when you come indoors after a snowy walk as the grit from the roads can irritate their feet.
  4. Never leave your dog in a car during extreme weather, hot or cold.
  5. Do not let your dog walk on frozen ponds – the ice may not be thick enough to take his weight.
  6. If your dog does fall through the ice never be tempted to go in after him. If possible encourage him to swim back to you and call the emergency services.
  7. Antifreeze is highly poisonous but tasty to dogs. Keep it well out of their reach and mop up any spills!

https://www.dogstrust.org.uk/…/advice…/winter-weather-advice

Then it just leaves me to wish you all a very Merry Christmas and prosperous new year and don’t forget to keep that chocolate and those raisins away from your boarders!  Remember:

 

News 2017

Hello to all our customers, their four legged friends and the brilliant carers

The summer is well and truly over and what a wonderful summer it has been. Our team of carers has grown to a healthy 11 carers! We lost Ann-Marie as a carer over the summer which was a real shame as she was a brilliant carer. We gained and lost Karen and John which was also sad but Jasmine, their own pooch, really didn’t enjoy all the dogs and it does need to be enjoyable for all involved. The team of lovely carers now exists of the following:
Gerri and Mike in Lower Southrepps who have been with PetStay from the start,
Margaret and Kevin in Horsford who have also been with PetStay from the start,
Jane in Wymondham, who is our only ‘weekend only’ carer,
Sarah in Sprowston who owns a lovely calm Labrador,
Hilda, Sarah’s mum, who lives on her own, also in Sprowston,Norfolk-All about dogs 2
Tanya and Lee in Hevingam who, due to working in education can’t have a dog of their own and so care for dogs in the school holidays,
Sandra and Garry in Attleborough, who own two lovely little Bichon’s and 2 very calm cats,
Julie, who lives in Dereham and used to work with rescue dogs in the USA,
Angeline and Stephen, also from Sprowston and supported in their caring duties by Sherlock their Bichon,
Kerry in Taverham doesn’t own a dog but is very used to the larger variety as she used to own a Pyrenean mountain dog,
and last but definitely not least, Adrian and Christine from Long Stratton, who are semi-retired and very experienced dog lovers. They currently don’t own a dog of their own. Please visit the ‘meet the carers’ section on the website to meet some of the above carers.

We went to the All About Dogs show where we met lots and lots of lovely dogs and their owners. Some existing customers with their dogs and lots of potentially new customers and their dogs. We also had quite a bit of interest of people wanting to become one of our carers, even some people from the King’s Lyn area in which we desperately still need carers! Fingers crossed!

Norfolk-Allabout dogs 3

I participated in a Dog First Aid course as it is always good to update your knowledge and I am hoping to set up a first aid session for all our carers and wanted to ensure I was giving them the most up to date information. I am hoping to set that up soon.
I have really enjoyed the first (nearly) 6 months of running PetStay Norfolk, have met some wonderful people and dogs and certainly hope to continue doing so for many years to come. It is great to read the reviews our customers write (see the ‘reviews’ section on the webpage) about their dogs’ stay with our carers.
The Facebook page is also up and running, I am enjoying the interaction that takes place. Especially the ‘guess the breed’ posts appear to be getting a lot of reactions
Currently we are already taking bookings for next summer so please book early to avoid disappointment especially if you want a particular carer!
Please feel free to call me or e-mail me if you would like to know more abNorfolk-All About dogs 4out our service or if you would like to join our team of fantastic PetStay carers!

News

Hello to all our customers, their four legged friends and the brilliant carers

It has been a busy few weeks. I took over the franchise at the end of March, we are now about 2 months later and things are going well. We have had lots of regular customers booking their lovely dogs in with their ‘own’ carer, but also new customers who, initially nervously, met with the carers that we picked for them and after realizing that their dogs would be very well cared for and even pampered while they went away, left the dogs in the carers’ capable hands.
We have been so busy that it was clear I needed to actively look for more carers and so I did. Several adverts on Facebook, leaflets in shops, vets, dog walking areas, an advert in the WI Gazette and signage on my van (see pictures) have already been very effective.

Norfolk-News

We have welcomed several more carers in our team: Sarah (Thorpe St Andrews), Hilda (Sprowston), Sandra and Garry (Attleborough) and Ann-Marie (Great Yarmouth). Two more sets of carers (Hevingham and Spixworth) are currently waiting for their licences and once they are approved they will be raring to go as well.
I am still interviewing carers at the moment so, watch this space, there will be new additions soon, I’m sure. If you are interested, or you know someone who might be interested in becoming one of our carers, please don’t hesitate to get in touch.
We will soon add a ‘meet the carers’ section to our site so please do visit again soon.

Kind regards,
Sophia Guymer MRCVS with SeamusNorfolk-Sophia

News

PetStay Norfolk will be attending the All About Dogs Show at The Norfolk Showground on 28th and 29th August 2016.
We look forward to seeing you there!

All about dogs - Norfolk

Pet First Aid CourseKeeping your dog safe

Sophia now also offers Pet/Canine First Aid level 2 (VTQ) as part of Pet Emergency Training Norfolk.

Pet Emergency Training Norfolk is a ProTrainings approved centre and Sophia is a ProPetFirstAid Trained Instructor.

The content of the course is:

  • The vet and your role in first aid
  • Pet Safety in an emergency
  • How pets show pain
  • Choking/CPR/Drowning
  • Shock/Broken bones/ Spinal injury and moving an injured pet
  • Bleeding/Dressing and bandages/Paw problems
  • Illnesses/ Poisoning, bites, stings/Temperature related problems
  • Seizures and epilepsy
  • Summary of Pet first Aid
  • Pet First Aid kits

After the course you will get a ProTrainings Certificate and wallet card to say you have passed your First Aid training.

You will receive a free login to the ProTrainings website, free downloadable student manual, video access, certified CPD certificate and much more.
You can opt in for free weekly video refresher emails and you will get a reminder when your training needs renewing.

If you are interested to find out about upcoming courses or would like some more information, please contact Sophia on 07766 600047 or sophia@petnorfolk.co.uk.

Please quote PetStay Norfolk to receive a 10% discount on the cost of the course.

Dog sitting services in NorfolkContact Details

To find out more or to arrange a visit to one of our carers in the Norfolk area, please get in touch using the details below.

Tel: 01603 327326

Mobile: 07861 957551

Email: sophia@petstay.net

New Customer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Pet Information

Dog 1
Name

Breed

Age


Dog 2
Name

Breed

Age


Holiday Dates

Any other Information

 

PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Information that you think would help us with your enquiry.

Please enter the message you see in the box below

 

PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies

 

At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

 

Who are we?

PetStay Norfolk office address is 21 Orwell Crescent, Belton, Great Yarmouth, Norfolk, NR31 9NZ.    For the purposes of data protection PetStay is a data controller (ZA242888).

 

What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

 

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.

 

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.

 

We may use your information:

 

  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure

 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:

 

  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers

 

 

 

 

 

 

Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.

 

We will retain information about you for the duration of our relationship with you, then 3 years.

 

Prospective customer data is retained for no more than 3 years.

 

We will retain financial records for 6 years, following the end of the current financial year.

 

Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.

 

 

Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer

 

·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence

 

We will retain information about you for the duration of our relationship with you, then 12-months.

 

Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.

 

Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)

 

We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.

 

Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.

 

Data is stored on secure EEA-based servers.

 

 

 

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

 

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

 

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

 

 

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.

 

 

Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

 

  • You can verify the details you have submitted to PetStay by contacting us by email sophia@petstay.net or by post at PetStay, 21 Orwell Crescent, Belton, Great Yarmouth, Norfolk, NR31 9NZ. Alternatively, you can telephone us on 01603 327326.

 

  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.

 

  • You can always feel free to update us on your details at any point by sending an email to sophia@petstay.net.

 

  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.

 

  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email sophia@petstay.net.

 

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).

 

 

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:

 

  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.

 

 

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

 

Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

 

Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

 

 

 

Cookie Name Purpose
Google Analytics _ga
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Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

 

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.