PetStay Oxfordshire Branch
☎ – 07305 533915
E – alex@petstay.net
Hello – my name is Alex. My lovely Golden Retriever, Ruby, and I own the Oxfordshire branch of PetStay. We live in Oxford with family. I understand that if you can’t take your dogs on holiday with you, then finding the right person to look after your four-legged friends can be very difficult. Ruby and I spend our time sniffing out just the right sort of people who love dogs (Ruby really can tell!) and who will welcome your furry family members into their own homes to care for them in just the way that you want them to. Ruby will check that the garden is safe and secure and inspect the local daily dog walk so that you can be sure that your dog will get the fresh air and exercise that they need during their holiday, so that you can get on and enjoy yours.
Why choose Petstay Oxfordshire?
Petsay Oxfordshire covers the whole county and my business is finding your pets the best carers in the area. I know from experience that finding Ruby the right place to stay when we go away is incredibly stressful and that kennel boarding just isn’t for her. All dogs have their own little quirks and personalities and I try my best to match them with host families that are best able to deal with them so that you can know that all the sleeping, eating, grooming, training and exercise routines that you have carefully set up at home can be kept whilst you are away. It is also our policy to never mix dogs with those from other families – so that your dogs will be able to get exclusive love, care and attention from their hosts. Some of my host families do have a friendly dog who is happy to welcome friends over for a holiday – if this is something that your fur family would like, I will arrange a play date to make sure that everybody gets along well before you go. All our hosts meet the strict criteria set out by PetStay to give you peace of mind.
How it all works
Once you get it touch with me with the dates that you are planning to go away, I will go through a carefully crafted questionnaire to make sure that I capture all your requirements and concerns and specific instructions and then I will match them to the right carers in our area who are available and able to take the booking. Next will follow a meet and greet where you can take along your dog(s) and make sure that everyone will be happy with the arrangement. From there on I will guide you through the booking process and give you a list of holiday essentials that you will need to pack for your stay. If you would like to book a holiday or find out more, please do get in touch with me on the details below.
Becoming a PetStay carer
If you love dogs, are at home most of the day, have an escape proof garden, have access to a good dog walk near your house and would like to welcome dogs into your home – please get in touch. Ruby and I would be happy to come around for an informal meeting to discuss all the ins and outs of being a carer. Our carers get a lot of pleasure looking after their charges and it is a wonderful way to earn a bit of pocket money too. If you would like to find out more, please get in touch!
Alex – PetStay Oxfordshire.
Contact Details
To find out more or to arrange a visit to one of our carers in the Oxfordshire area, please get in touch using the details below.
Tel: 07305 533915
Email: alex@petstay.net
Licence Number 20/00356/ABE 20473
We cover the whole of OX postcode area including:
Banbury, Bicester, Chipping Norton, Woodstock, Kidlington, Witney, Oxford, Thame, Watlington, Burford, Carterton, Bampton, Chinnor, Abingdon, Wantage, Didcot, Wallingford
Have you ever wished there was a more home from home alternative to leaving your dog in kennels? We have the perfect solution, a dog home boarding service in Oxfordshire
At PetStay, we’ve carefully selected safe, loving companions who will care for your dog whilst you are either away on holiday or not able to care for them temporarily yourself whatever the reason. Our dog home boarders within the Oxfordshire area are all fully vetted and insured. We carefully match your dog with the right carer to ensure that they have the best possible experience. They won’t miss out on any of their home comforts and routines because our carers follow your routines and requirements. Research has proven that this results in a much happier, less stressful alternative to kennels. PetStay Oxfordshire is licensed and insured to care for your dog.
Here at PetStay Oxfordshire the dog home boarding service is outstanding. It offers you the peace of mind of knowing that your dogs are happy and settled whilst you are away. Some of the areas we cover are Banbury, Chipping Norton Bicester, Chipping Norton, Woodstock, Kidlington, Witney, Oxford, Thame, Watlington, Burford, Carterton, Bampton, Chinnor, Abingdon, Wantage, Didcot, Wallingford and surrounding areas.
Since 2005 PetStay have gained an excellent reputation for providing dog home boarding services second to none. Our guidelines will ensure that your dog is left in the most trusted, loving hands possible and we are rapidly becoming the most recommended alternative to kennels in the region, so if you would like peace of mind and a 5 star bespoke service for your family dog whilst you’re away, give PetStay a call on 01865 818199 or 074225 19166.
Home Boarding for Dogs
- Exclusive service for your dog/s, we do not mix different dogs together
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- Your dog/s stay in one of our loving carers homes
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Our Prices* (Please see below)
1 Dog £33.00 a day
2 Dogs £45.00 a day
3 Dogs £55.00 a day
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
A portion of the Daily Rates as shown above is taken as the arrangement fee when you confirm your booking and is not transferrable or refundable. The remainder of the daily rate fee is paid directly to your carer when you drop off.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s home with food, a bed, toys, and anything else you think they might need.,
10th: Go away with complete peace of mind and have a wonderful holiday.
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*PetStay Arrangement Fee
Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance. These are 2 separate payments but make up the Daily rate as shown above. The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer and is payable to PetStay Oxford. For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.
The Arrangement Fee is non-refundable or non- transferable
The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog. The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.
The Dog Carer’s Allowance
The Carer’s Allowance is paid direct to the dog carer when you drop your dog off, and is included in the Daily Rates as above.
Become a PetStay Dog Carer
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Alex for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £19 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Our Reviews
I was very happy with Julie and the way she looked after our dog last weekend. We’re very grateful for the care and attention she gave. She was lovely and we’d be very happy to leave our dog with her again.
Thank you.
Liz
Oxford
February 2025
Pickle
Our first experience of PetStay and it won’t be the last! Our dog Pickle was looked after beautifully for two weeks over Christmas by hosts Tony and Ian. When we went to collect him it was clear he was very comfortable as he hopped onto the sofa as he was not keen to leave! We received updates whilst we were away which was reassuring and have already booked again!
AJB
Oxford
December 2024
PetStay was recommended to me and I wouldn’t hesitate to recommend it to others. My Pom/Chihuahua, Bear, stayed with Sue in Oxford for a week in August and has just had an overnight stay with Georgia in Wallingford. On both occasions it has been obvious that he has been very happy and well cared for. Booking is very straightforward and Alex, who is always friendly and helpful, is meticulous in finding the right carers for Bear. PetStay has taken the worry out of leaving him. Thank you.
Sarah
Oxford
November 2024
Bella
Bella loves her holidays with Maureen and her daughter Laura. They have a lovely dog friendly house with a perfect garden for Bella to roam around in. Bella is thoroughly spoilt with attention and great walks. Whenever we drop Bella off, she is always so excited that she gets the zoomies! All of this means we can go on holiday and not worry at all about Bella as we know that she is having her own perfect holiday. It really helps that we get sent some great updates too. I would highly recommend PetStay at the best pet care service to look after your dog while you’re away.
Rachel
Oxford
July 2024
Alex at PetStay took amazing time to discuss how it works, and what would be a good fit for our dog. The carer she found was lovely, and again took time to get to know me and our dog. Unsurprisingly the dog had a happy time and I have no hesitation recommending them.
Susan
Oxford
July 2024
We are so happy with our experience with PetStay – on Alex’s advice we had a few day visits before trying a longer weekend, so that our newly adopted retired greyhound could settle in gently with Julie. Julie has been incredibly kind, caring and loving with our dog, and has the biggest dog toy box I have ever seen!! She’s not remotely phased by our hound’s funny ways, and sent us lots of reassuring updates and photos. We couldn’t wish for a better place for our dog to stay – Julie’s already planning lovely activities for the next visit!
Victoria
Oxford
June 2024
PetStay has finally put us in touch with the best option for our golden retriever. He has never come home this happy and balanced after time away from home! Definitely will be using them again and can only recommend
Fiona
Oxford
April 2024
We’ve found pet stays for our young energetic Collie cross through Alex at PetStay Oxfordshire a few times now. We are reassured that Alex checks the carers suitability really carefully and find great matches for our precious pup! I get the feeling that she comes home thoroughly spoilt, but carers also seem attentive to sticking to routine etc. Evie now has Auntie Bethan, Auntie Sue, Uncle Tony and Uncle Ian who she loves very much! Would thoroughly recommend. – Get signed up with plenty of time before your holiday as the carers are always busy!
Lucy
Oxford
February 2024
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PetStay Oxfordshire (Alex) and our carer (Norah) provided a superb service overall – not only great care for our dog and ample ‘progress reports’ during our time away, but also confident system-assurance of continuity of care, e.g. in the event of need for backup. Peace-of-mind achieved!
Shaun
Oxford
January 2024
We have been using PetStay for over two years now. I cannot recommend highly enough. It really feels like our dog gets his own holiday and enjoys his time with his foster parents! The host is always really flexible and a few times we have been stuck with flight delays etc and it’s never been an issue. It’s so reassuring when this happens that it’s not another thing to worry about.
Nina
Oxford
January 2024
Topsy
Thanks to Alex my 4 month old puppy was able to have a lovely time staying with Bobbie whilst I went on holiday with my daughter. It was lovely to receive updates and a photo during the stay and see that Topsy was having a good time. All thanks to Bobbie being willing to give my puppy a lovely home from home. I think maybe Bobbie will need a holiday now as Topsy is still an active puppy. My only concern was that Topsy might not want to come home after such a good time but happily she still loves me too.
Vivienne
Oxford
November 2023
Dexter
This is our first experience with PetStay and we’re really impressed.
Alex took the time to really understand Dexter and his needs, everything was really efficient and our match with Tony worked really well. Dexter had a great time with Tony, Ian and the girls and we felt very confident that he was being well looked after while we were away.
I’ll be in touch for more stays soon 😊
Thanks
Erica
Oxford
October 2023
Rusty
I have used the services of Alex at PetStay for a number of years now, she always picks the right people for our dog and she is always looked after so well. Rusty is a big fan of PetStay! Thanks very much Alex and Gloria
Nikki
Oxford
October 2023
Rudy
Alex very enthusiastic, friendly and professional when matching Rudy to sitters who took great care of our boy while we were away. Jessica gave us lots of reassurance and regular updates on Rudy, adhered to his routine and was very professional and caring. I would have no hesitation in recommending PetStay.
Michelle
Oxford
September 2023
Reggie and Minty
Reggie and Minty had a wonderful time with Nikki and it was lovely to have them so relaxed when I got home.
Kindest regards
Rosie
Oxford
September 2023
Charlie
I want to say how lovely Jenny is (and her partner, Chris, who I’ve met) and what a wonderful job she did in looking after Charlie. I can’t praise her enough. I would not hesitate to board Charlie again with her. A real home from home.
Jackie
Oxford
April 2023
Clemmie
Many thanks to Tatiana and husband Mike for the love and care Clemmie received while we were away. She was treated as a member of their family, while we were able to visit family in Australia for 4 weeks. We would not have been able to travel without the knowledge that she would be cared for and loved unconditionally. We would definitely use Tatiana again if required.
Neil and Sue.
Kidlington
November 2022
Hattie
We were extremely impressed by the entire service we received from PetStay.
Hattie, our one-year-old labradoodle had a wonderful time with Amanda, and I felt as confident as I possibly could leaving Hattie with someone for the first time. Amanda was very flexible with drop off and pick up arrangements to accommodate last minute unexpected changes to our travel arrangements. She was very responsive to Hattie’s needs, and it was clear she genuinely enjoyed the time Hattie spent with her. It was only Hattie’s second time staying away from home (first time with a family member she knew well). She settled in easily and seemed to have a wonderful time, plenty of walks, play and new experiences! Amanda kept in touch with us while we were away and updated us with photos which was lovely. It is so reassuring to know there is someone we could happily leave Hattie with in the full confidence she will be professionally cared for with love when we are next away.
Alex was so helpful from our first contact and worked hard to find a placement that would be a good match for Hattie despite relatively short notice for the busy summer period. It is clear that dogs’ well-being is paramount in the whole process.
Siobhan
Oxford
September 2022
Darcy
Darcy had a wonderful time with Amanda, she was so well looked after and had lots of fun, she didn’t want to come home! Darcy is looking forward to her next stay with Amanda already.
Monica
Oxford
June 2022
We used PetStay for our 7 year old Goldendoodle Daisy. She had a marvellous time at Nikki’s house and playing with Coco. Nikki was lovely, calm, and clearly loves dogs. It was easy to arrange a drop off and pick up time. So pleased Daisy had such loving care while we were away.
Jenny
Oxford
April 2022
Baloo
I have always used PetStay for my dog from when he was puppy. Alex is amazing and very helpful. I was so glad to find someone who I can trust with my dog. It was my first time leaving him overnight for few days. But Maureen looked after him really well and managed to settle him well on his stay. I would definitely recommend PetStay and will hundred percent use Muareen’s help in the future.
Juni
Sep 2021
Smeegle
I have left my dog Smeegle in the capable hands of the PetStay carers in Oxford several times. Alex, who is the local PetStay coordinator, always makes sure that he stays with the best possible carer for Smeegle’s needs. A few weeks ago, Smeegle stayed with Julia for five days, with lots of walks and loving snuggles. Smeegle definitely had a great time. I should add that Alex knows the carers very well, and keeps in touch with them during the dog’s stay in case anything is needed – Smeegle had surgery not long ago and both Alex and Julia made sure that he was safe and comfortable. I would really recommend PetStay Oxfordshire!
Rodrigo
Sep 2021
Chewie
Chewie had his holiday with Sue, who was amazing and I think they both got on very well. I think Chewie has been spoilt rotten. Alex was great – managed to pair us up with Sue and it was very reassuring. First time using PetStay and would highly recommend. We even got a picture half way through the week to let us know how Chewie was getting
Andy
Banbury
Sep 2021
Pepper
I used PetStay for the first time this week and it was a fabulous experience in every way.
Alex the local coordinator bent over backwards to source the appropriate carer for my dog at very short notice. The admin is a bit tedious, and you have to do it twice, once for PetStay and again for the carer, but once that’s done it’s easy.
The carer, Julie, was delightful. Warm, kind, approachable, empathic and easy going. She’s a dog lover through and through and I think Pepper was spoiled rotten during his stay! She fitted in with all his usual routines, and when I picked him up he’d been bathed and groomed and looked gorgeous!
I have no hesitation in recommending PetStay and Julie the carer, and will definitely use them again.
Val
Oxford
August 2021
Recently I needed to get care for my two golden retrievers at short notice, so contacted Alex at PetStay in Oxford. They stayed with Julie, an experienced pet mum, who looked after them brilliantly. Including giving regular medicines to one of them. I can highly recommend both Alex and Julie.
Amanda
Oxford
August 2021
We were caught short of someone to look after Monty while we went to a wedding last month but PetStay came to the rescue! Alex was amazing and went above and beyond to find somewhere for him to stay last minute. Monty had the best time staying with Amanda and her lovely family and clearly enjoyed every minute of his time with them. It was his first time away and we could not have been happier with the outcome. He will definitely be back to stay.
Marcus
Oxford
August 2021
Pep
Picked up Pep this afternoon. She was so so happy with Sue and is in great condition. Clearly very well cared for and loved !
So grateful- first time we have left her for 2 weeks for a long time . A much needed holiday and recoup for us. Can’t thank Alex and Sue enough!
Nick & Ruth
Oxford
July 2021
Dilly
Huge thanks to Alex who arranged Dilly’s stay with Liz and Nigel, and their dog, Billy. Dilly had a wonderful time and I did too, with reassuring photos and messages showing that she’d made herself very much at home! Thanks again
Kathryn
Oxford
June 2021
Jess & Honey
We were so pleased with how Jess and Honey were when we picked them up, so much so, it looked like Honey didn’t want to leave ;), our garden has no shade but sun all day so both dogs will only go out for short periods but they absolutely loved Amanda’s garden with lots of shade. We received photos as well so this really put us at ease…we’re extremely happy with the service, hence why we’re booking again.
Sue
Oxford
June 2021
Fleure
We were looking for a ‘home from home’ for our dog Fleure. Alex couldn’t have been more helpful finding the right match – despite the very short notice. Steve was amazing from start to finish. He provided a lovely home for our very bouncy pup – more like a luxury stay – she was treated like a princess. Steve sent us regular updates on WhatsApp of the lovely time she was having – it was very reassuring given that it was her first time away from us. We couldn’t have been more pleased with the service – thank you so much Steve and Alex.
Candy
January 2019
Bandit & Barney
Petstay Oxford have looked after our two corgis on two separate occasions. The dogs are so well looked after I have no hesitation in making further bookings. The needs of the dogs are central to the Petstay Oxford service which gives me complete confidence when I am away. The organisation of the dog sitting is very efficient and comprehensive questionnaires mean the dogs have an ‘at home’ experience as much as possible. Plus lots of love and walks!
Beth
Chinoor
November 2019
Barney & Tayce
This was the first time we had used PetStay and I was very impressed with my dogs carers Tacye and Georgie. While Barney was staying with them he was unwell and needed vet treatment. Due to previous issues, Barney is not the easiest dog to get to a vet, but they coped very well and made sure I was updated at every step! By the time I returned he had settled in and seemed very happy with them. I would definitely recommend them and will use PetStay again.
Caroline
Oxford
October 2019
Pep
We had to find a dog stay place at very short notice and we feel so lucky to have discovered Alex and Steve in Oxford. From the start, they struck me as sensible, well organised and kind. Booking was very straightforward and I was reassured to see they wanted to check the dog would fit in at Steve’s house – and of course she did! Steve sent photos while we were on holiday which showed a happy, relaxed dog – that meant we were able to enjoy our holiday. We came back to find a very content animal. Thanks so much to Alex and Steve: we will definitely book again.
Nick
July 2019
Contact Details
To find out more or to arrange a visit to one of our carers in the Oxfordshire area, please get in touch using the details below.
Tel:073055 33915
Email: alex@petstay.net
New Customer Enquiry
New Carer Enquiry
At PetStay Limited, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Oxfordshire office address is xxxxxxxx, xxxxxxx, xxxxxxxx, xxxxxx. For the purposes of data protection PetStay is a data controller (ZAxxxxxxx).
What personal data or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
- Suppliers
| Type of Data Held | Length of Time Held | How Data Held | |
|---|---|---|---|
| Customers/Prospective Customers |
|
We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years. We will retain financial records for 6 years, following the end of the current financial year. |
Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA. You can view their privacy policy here. |
| Pet Carer |
|
We will retain information about you for the duration of our relationship with you, then 12-months. | Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets. |
| Job Applicants |
|
We will retain information about you for the duration of the recruitment campaign, then one year. | Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets. |
| Suppliers |
|
We retain financial records for 6 years, following the end of the current financial year. | Data is stored on secure EEA-based servers. |
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email alex@petstay.net or by post at PetStay, xxxxxxxxxx, xxxxxxxxxxx, xxxxxxxxxx, xxxxxxx. Alternatively, you can telephone us on 073055 33915.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to alex@petstay.net.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email alex@petstay.net.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
Emailing us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Contacting us via social media
We use a third-party software provider, Hootesuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Use of Cookies by this website
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
| Cookie | Name | Purpose |
|---|---|---|
| Google Analytics | _ga _gid _gat |
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.