PetStay Leeds & Ilkley Branch
Welcome to the Leeds and Ilkey branch of PetStay. My name is Cheryl and this is Dookie, he is a rescue dog and has been with my family for the past 10 years.
As a dog owner myself I completely understand the importance of knowing that your dog is happy and well cared for when you go on your well-earned holiday, they are after all one of the family. Here at PetStay we offer a safe, loving home from home for your dog with one of our carefully selected carers.
Once we’ve had a chat and found out more about your dog I can then match him/her to the perfect carer and arrange a meeting so that you can feel confident that your dog will be settled once you are on holiday. We believe that your dog will be happier sticking to their daily routine and, as we do not mix dogs from other households, the stay will be exclusive to your dog. We ask that you bring your dog’s lead, bed, food and their favourite toys for their stay so that everything is familiar to them. Also, rest assured, your dog will only ever be walked on the lead and we ensure all carers’ gardens are secure. Lastly, all of our carers are referenced, fully insured plus, they all love dogs!
Please contact me if you would like more information on our service, I will be happy to help you and answer any questions you may have. Also, we are always on the lookout for other like-minded people who would be interested in joining our team, if this is you, I would love to hear from you.
Cheryl Shaw – PetStay Leeds & Ilkley
To find out more or to arrange a visit to one of our carers in the Leeds area, please get in touch using the details below.
Tel: 0113 4182576
Leeds City Council Licence Number: 19/0314/COMM 469571/259267 5 star rating
The areas we cover by Postcode
LS1, LS2, LS3, LS4, LS5, LS6, LS7, LS8, LS9, LS10, LS11, LS12, LS13, LS16, LS18, LS19, LS20, LS21, LS26, LS27, LS28, LS29
Do you hate having to put your dog in kennels?… Well there is a better way for your dog in Leeds & Ilkley
Home dog boarding and pet sitting services in Leeds & Ilkley
At PetStay, Leeds & Ilkley we have many caring and affectionate pet sitters in the Leeds & Ilkley area that have been carefully chosen to provide a better experience than dog kennels for dogs whilst their owners are away on holiday.
The carer will ensure that your dog is treated as part of the family and will be given the same routine they would obtain at home, making pet sitting in Leeds & Ilkley a far less stressful experience than dog kennels.
PetStay Leeds & Ilkley have gained an outstanding reputation over recent years for providing an excellent home dog boarding service and have become well known as your local dog sitters in Leeds & Ilkley.
PetStay’s guidelines ensure that your pet is left in the most trusted, loving hands possible, so if you would like peace of mind whilst you’re away on holiday give PetStay a call… we are recommended across Leeds & Ilkley
Home Boarding for Dogs
- Your dog/s stay in one of our loving carers’ homes
- Meet your carer before you book
- Kinder and less stressful for your dog
- All routines kept
- We don’t mix different dogs together
- We don’t walk your dog/s off the lead
- Carers are fully insured and vetted
- We are recommended by vets and our many, many customers
Our Prices* (Please see below)
Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.
Here are the few simple stages of booking with PetStay.
1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.
*PetStay Arrangement Fee
Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance. These are 2 separate payments. The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer. For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.
The Arrangement Fee is non-refundable or non- transferable
The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog. The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.
The Dog Carer’s Allowance
The Carer’s Allowance is paid direct to the dog carer when you drop your dog off
Love Walking? Become a PetStay Dog Carer
If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!
Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!
We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!
Please call Cheryl for more information and an informal chat
Frequently Asked Questions about becoming a PetStay Carer
What are the requirements of becoming a carer?
You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.
How are your carers vetted?
If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.
How many dogs can I look after?
Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.
Do I have to provide the food?
No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.
Does the dog/s have to be vaccinated?
Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.
What about walking the dogs?
All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.
What if the dog becomes ill?
We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.
Will I be paid?
You will receive a daily allowance starting from £12 per day.
What happens next?
If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.
Apply to be a carer
Please fill in the details below, and we’ll get back to you as soon as possible.
Chaki was very well looked after by Rita. We have used PetStay before and will continue to use it. Cheryl is professional and always trying her best to accommodate our request, even with short notice on few occasions
We had a great time and when I picked Chip up yesterday he was really happy – came out to greet me then bounded back inside to show me where he had been staying 😊 He was really happy with Linda and Harry and I will definitely use them via PetStay again in the future. Lovely knowing there’s someone local that I can trust with my boy!
I couldn’t be happier with Dizzy’s ‘ holiday’ with Linda and Harry . I knew as soon as we met them that he would be happy with them and Dizzy made himself at home straight away. Linda and Harry are lovely people and obviously naturally good with dogs . This was the first time I’d left him since a stay in kennels a few years ago . When he came back from the kennels he sulked for a few weeks and wasn’t himself. This was completely different. When we went to collect him he was happy and relaxed .
Looking forward to my next holiday away knowing that Dizzy will be happy and well looked after in his new ‘home from home ‘ .
Chewie & Rey
Our two dogs spent the bank holiday weekend with Chris. After meeting her to introduce her to our two dogs, we immediately felt at ease and knew they would be looked after well. Chris was knowledgeable, had taken every precaution to ensure our dogs would be safe, and we knew they would be happy and settled in her home environment. Cheryl helped immensely answering our questions pre-booking as well. Would definitely recommend and will use again.
I used PetStay stay when all the kennels I have used over the years started to close down with the Virus etc. The service was brilliant, I felt really valued and they (Cheryl) really cared about Vincent my dog. I told her about his brilliant personality his likes and dislikes and Cheryl found Mary for us. Vincent had a great two weeks with Mary, he had until this always stayed in Kennels. Vincent was so much happier with Mary. Thanks a lot PetStay.
Just brought Mollie home from her first Petstay. She loved being with Harry and Linda in Pudsey and they loved having her. Such a lovely couple, and thanks to Cheryl for organising at such short notice. Will definitely use Petstay again. I am very impressed with the business overall. No qualms about leaving Mollie again as I know she was happy
Zeb & Merlin
Zeb and Merlin stayed with Linda and Harry. Couldn’t recommend them highly enough. The dogs looked great when they got home and Linda and Harry are lovely people who are very easy to talk to.
I can’t say enough good things about Linda and Harry, and the service you offer. We will definitely be booking with you for next summer very soon!
Another lovely review from a very happy customer:
PetStay worked tirelessly to find us a carer that matched our dog perfectly. They went above and beyond to make sure everything worked smoothly and our dog’s carer was fantastic. We will be definitely using PetStay again.
Another lovely review from a very happy customer:
I’m happy to say that Blue enjoyed her stay with Mary. I’m looking forward to using your services again.
This is the first time we have used PetStay. Gus is not always the easiest dog to look after and his carer Flo has done a wonderful job of understanding his needs. We already have him booked in for later in the year and will have no worries about leaving
Service was great as usual. Jack was very happy staying with Rita and we were so pleased to have him so well cared for while we were away! Thanks
Betty, Rachel & Owen
Using PetStay has been brilliant. Our dog Coco was so well looked after by Lydia. Coco was settled and happy in Lydia’s home, it made leaving her easier than in kennels. Lydia is always so helpful and kind.
Buddy & Lulu
Really happy with everything pets stay, was last minute booking all went well. Thanx to Craig and Jo , dogs looked like they had a good time and they couldn’t do enough for them. Will definitely book again. ????
Austin has stayed with Rebecca and her family three times now and absolutely loves them! He’s always so well looked-after, with lots of walks and attention – plus he loves playing with his best friend, Sooty the gorgeous shar pei. We feel really comfortable leaving Austin with Rebecca and are so grateful for the care she gives him.
“I moved to the UK from the US at the end of November with my pug Henry. I knew I would have to travel for work, and didn’t know anyone here that could watch him. I am against boarding him at places where he’s kept in a kennel all day and is subjected to multiple other dogs. I discovered PetStay while searching online, and decided to check it out. After speaking with Cheryl, I was thrilled to hear that Henry would be staying with a “carer” in their home, and would also be able to stick to his normal routine! The other amazing part of the whole process was that we got to meet the carer beforehand. Cheryl called before and after the meeting to give me all the details and ask how everything went. Our carer was Rita, and she was wonderful! She texted me while I was away to let me know that Henry was doing well and took great care of him. We look forward to using PetStay again!
Kelsey & Henry
Our dog Tully is lovely, but a bit of a handful, especially when out and about so we need to be absolutely certain that he stays with people who can handle him confidently. Recently, he stayed with Jo, Craig and family and their dog Cobi whilst we enjoyed the first dog free week since we got him. The hosts were brilliant and looked after him really well – he had a great time (that’s Tully on the right enjoying a game of tug with Cobi). He came home, happy and healthy and we would not hesitate to use the hosts again.
Thank you J, C and family, you were brilliant and your photos during the stay reassured us that Tully was in good hands. I never give 5 stars as nothing is ever perfect but this is as close as it gets!
Rosie & Ralph
Rosie and Ralph thoroughly enjoyed their stay with Lydia who is very calm and caring and I am confident that feeding and medication is given as asked. They are excited to see us on our return but a little sad to leave too.
Pat and John have been delightful! They have taken really good care of our little doggie and have gone out of their way to provide us pictures and videos. They’ve definitely made our doggie feel just like home and it’s easy to tell how she’s been happy throughout her stay and how much she enjoyed staying with Pat and John. –
Julia and Andrei
Oh my goodness ! My little Soozy has just been with PetStay mum n dad, John and Pat for 2 weeks and I’m absolutely thrilled at the care she’s received ! This couple are brilliant and were obviously born loving dogs. I would not hesitate to suggest PetStay to anyone I know wanting 1;1 care for there much loved pets. I have complete confidence in Pat and John and would leave Soozy with them in a flash when necessary. Soozy is actually sulking since she came home yesterday and I know she’s enjoyed her break as much as I have !Just to finish I have not left Soozy since my husband passed away 2 years ago, which gives an idea of how much she means to me, please don’t hesitate to get in touch with PetStay if you would love a holiday, but worried about leaving your special furry friend …. They will be well looked after and spoiled rotten !I could go on all day about Pat n John but I’m jet lagged and these false nails are hampering my texting ?.So much praise for them both and Cheryl who is so easy to talk to on the phone …. They speak dog !Many many thank and hope to catch up soon. Happy healthy new year.
Jo and Craig looked after Rusty at short notice for the weekend. They cared so well for him, he didn’t actually want to come home! Nothing was too much trouble for Jo and Craig and they kept me in the loop with regular pictures and updates. Rusty has found a new best friend in Cobi and is already looking forward to his next visit at Christmas. Thanks so much to you both and of course Cheryl from PetStay who has been nothing but professional and efficient from the start. Could not recommend this service more!
Fudge has had yet another fantastic time with John and Pat. They are a really welcoming and friendly couple and treated Fudge so well, Fudge gets excited as we reach their house and she settles herself immediately! No words can describe how loveable John and Pat are!
Eric & Ernie
I’ve already sorted care for Eric and Ernie for the new year. I would certainly use PetStay again.
Eric and Ernie were well looked after by John and Pat
We are happy to provide a testimonial – “Ours is a reactive dog and can be a ‘bit of a handful’, so we were apprehensive about him staying with other people. We need not have worried, the hosts were excellent, caring and responsible. Tully has clearly been well cared for and well stimulated whist we enjoyed a rare break from him. Thoroughly recommended”.
A big thank you to PetStay for looking after Barney during our holiday!
Pat and John are the loveliest couple and made Barney so welcome! He was a happy and relaxed dog when we picked him up and had clearly felt totally at home with them. They absolutely adore the dogs they look after and I I couldn’t have wished for better carers for Barney!
Thanks also to Cheryl for all her help arranging the stay! We will definitely be using PetStay again for our next holiday!
PetStay was recommended to us and what a great recommendation. Had a prior meeting with Lauren who cared for our lab, she put us at ease and peace of mind that our lab was going to be in good hands. We had a three day break and our lab had a great time. Cheryl organised the meeting and stay with great efficiency. Thank you both!
Fantastic service from PetStay they really do cater to your dogs needs
I was so apprehensive initially but Ernie loved his weekend stay at Jaynes and his week long stay at Rebecca’s. Amazing carers!
Ernie had too many adventures during this time. Both carers I can only highly recommend. They are just fantastic. They treat Ernie as their own. They sent me photos and updated with how he was coping via messages and photos. He was having a ball.
Massive massive thank you from me and I will definitely be using your service from now on without any hesitation
My Dog Harry recently stayed with his favourite doggy sitter Rita. Both my dogs have stayed with her (one recently passed away) and they love her to bits, Harry has diabetes and for the first time Rita took care of his condition, having to inject Harry twice a day with insulin, this is not easy to get the hang of and there is a lot to remember, Rita was amazing, Harry was looked after so well and I knew with Rita he was safe and that he would be fine with her giving him his injections. I cannot praise Rita highly enough, she is very loving and genuinely cares for the animals she looks after, Harry loves going to Rita’s and I’m very lucky to have found her through PetStay, Cheryl is always friendly and extremely helpful when I have called to arrange Harry’s stays with Rita, thank you Rita and Cheryl, a great service and very much appreciated
“We have been completely happy with the service, Rebecca and her family took Stanley in and treated him as though he was their own. I must admit I was slightly worried as Stanley is at that boisterous stage, but I needn’t have worried. I will certainly contact you again and Rebecca has said she would have him, so I’ll keep your details for next time 😊😊”
“We have been extremely happy with the care Baxter has received from Lydia. She clearly made him feel at home and he was very settled and happy. He played all his usual games – sock stealing and cuddling up on the sofa with Lydia. Thank you for putting us in touch with her. I wouldn’t hesitate to recommend her.”
“I would highly recommend Pet Stay. Our dog, Riley, is a rescue and we were reluctant to put him into kennels when we went away on holiday. Cheryl was fantastic, she found a carer who was perfect for his personality and requirements. Riley is delighted each time we pull up to Flo’s house and it really put our minds at rest and allowed us to enjoy our break knowing he was so happy.”
“Thanks again PetStay for finding a happy place for Maggie to be whilst we went on holiday. She stayed with Cathy and Misty and Cathy kindly sent us photos of Maggie which was reassuring. Have used PetStay a few times now and have always been happy. In fact Maggie will be staying again in 4 weeks time!”
“Thank you so much to Rita for taking such good care of Lily for me. It’s only the second time I’ve left her with someone from out of the family and as an older dog, I have to admit I was a little bit nervous again but after I met Rita at her lovely home, I knew that Lily was going to be happy there. When we were away, it was so lovely to receive texts from Rita telling me that Lily was OK. I can’t thank her enough for looking after my precious girl. I’d also like to thank Cheryl and Tracy from PetStay for helping me find the perfect person – again! This is the second time I have used PetStay and I would highly recommend them.”
Cookie & Woody
This is the 4th or 5th time I’ve used PetStay. The dogs had a lovely time. Jayne was so friendly and welcoming. They had some lovely walks and we had some photos sent while we were away.
Craig and Jo really looked after my big dog Max when we went on holiday. It gave me great peace of mind to know he was having as good a time as I was. They also kept me updated with regular pictures of his walks etc
I did want to thank you and Christine for coming to our rescue and once more caring for Tess the Labrador. Christine really did a sterling job looking after Tess with patience and devotion, and Tess really got on well with her, as she put Tess very much at ease. Both you and Christine have done an excellent job for us.
Terry and Shani
Just don’t know what we would do without Petstay! Our British Bulldog loves staying with carers Linda and Harry. This gives us total piece of mind whilst we are away. He is sooo spoilt with love and is even allowed up on the sofa! The communication is first class from booking him in with Cheryl at Petstay to bringing him home again. We just simply would not go away overseas if it wasn’t for Petstay! Thank you Cheryl, Linda and Harry … We will be in touch very soon to book again for next year. The Dean Family and Bentley x.
Meg & Dylan
Just wanted to say thank you so much for organising for our dogs, Meg and Dylan to be looked after by the wonderful Pat and John. From the start of the process to collecting them at the end of our holiday we felt looked after and well informed. Pat and John are so welcoming and took a real shine to Meg and Dylan, they took great care to ensure that our dogs, who have never stayed away from us before, were well looked after – food, water, walks and lots of cuddles. When we arrived to collect Meg and Dylan after 8 days away it was very clear that they were very content and settled and more than happy to be in the care of this lovely couple. The messages whilst we were away were lovely updates to receive. We will definitely use your services and Pat and John again. Many thanks
Sharon and Neil
Again we were very happy to see our dog in such a great condition after we left her for long 14 days with two great carers, Linda and Harry. She looked really relaxed when we came to collect her and you could see how much she enjoyed to be with them. We have already used PetStay few times before but this time was with different carers, so it’s great to discover continuous high quality of 5* service. They’ve even sent few pictures of Treacle which meant a lot to us. Over all I highly recommend this company (as well as those two great carers) and we will be using it’s service in future.
Thank you so much. Toby had such a wonderful stay with Kathy. We could enjoy our holiday, knowing he was so well looked after. She always responded to our (many) text messages straight away, and reassured us that Toby was fine.
Bompa & Moccha
We have just returned from Fabulous holiday all because of Christine Frost from PetStay. this lady not only cared for our babies she took them into her home and loved them like they were her own. I cannot express just how much this selfless work meant to give us peace of mind so we could relax and enjoy. Thank you seems so inadequate Christine but I will always use her from now on. I cannot recommend PetStay more highly n also Cheryl who first brought us all together.. a true 5 star service xxxxxxx
Christine welcomed Rosie into her home even crocheting a blanket especially for her! Rosie is almost 17 years old and Christine gave her a peaceful and quiet home to stay, even accommodating a last minute change to arrangements. Prior to the stay, Cheryl was very efficient and understanding of our needs for Rosie and gave 100% attention, including several phone calls to ensure everything was just right so we could enjoy our time away in the knowledge that Rosie was safe and sound. Big thank you to Cheryl, Christine and PetStay.
Yes we were totally happy with the care Poppy received while we were away for the weekend. Jayne is lovely and its obvious that her and her husband just love dogs. Jayne sent lots if photos and Poppy had some lovely walks. I will definitely be using your service again and hope that Jayne is available to look after Poppy.
Just to let you know that Christine is an absolutely fab’ carer. I returned from holiday to a very happy and chilled out Sandbag I’m over the moon delighted.
Ralph & Rosie
Lydia gave an excellent service in looking after Ralph and Rosie while we were away. She gave medication as instructed and both dogs received lots of cuddles and long walks and very clearly enjoyed their stay. Lydia kindly sent us text updates to put our minds at ease. We will be looking to book in again.
We’ve just picked Cobi up from Flo’s this morning. We’re absolutely delighted with how everything went, I’m not sure he wanted to come home he seemed so happy. And despite my concerns about how big Cobi is for walking Flo managed and said she was more than happy with him. Thanks again.
I picked up Max and Mol this afternoon and have to say how impressed I was with Rebecca and her family. I truly felt like I had left them with someone who actually cares and treated them as their own (I think Mollie even slept in her daughters bed!). Please pass on my thanks again for the care they have shown.
We have just used PetStay for the first time and had a great experience. Our dog Lenny seemed right at home with his carer Anne and we were able to enjoy our holiday so much more knowing he was well looked after. Cheryl also made the process of registering and finding a carer very easy, especially as we were looking at short notice. We will definitely use PetStay again.
I would like to thank you for recommending Harry and Linda to care for Scooby whilst we were away in Crete. We collected him this morning and he has had a fabulous time. He has been treated as one of the family and is in fact Harry’s new BFF. They are the best ever carers I have had in all the years I have had dogs, I wish I had found you sooner. Once again thank you for the brilliant job in finding them and we hope to use your services again in the not too distant future. Our lovely Scooby was as content as this when we collected him from Harry and Linda today. They are without doubt the best doggy carers ever. But don’t tell everyone…I don’t want them booked up next time I go away!
Karen & Graham
We had a lovely time away and it was made much better knowing Norman was happy too. He settled in with Jayne and Mike straight away and it was lovely to receive pictures from Jayne to show how well he was doing. Jayne said she had fallen in love with him. He does have a good nature and Jayne said he was really good for them, we would definitely ask for them again.
Pat and John are a warm and calm couple who took excellent care of my shy Great Dane. Dogs know when they are in good hands and with Pat and John I could tell all was well.
Misty stayed with Rita again and as usual came home happy and contented. I know that when she is at Rita’s she is well cared for and treated like one of the family. She gets lots of love and attention and I enjoy my holiday knowing she is in a safe secure home environment
Oscar had a great time with no problems. Jayne was great and very attentive and looked after him as their own. This was his first time away and he had no anxiety proving how calm and loving their home is. Would definitely use again thank you for a great service.
Bertie & Rhubarb
PetStay Leeds – Fantastic service, amazing carers. Had such a great experience with PetStay, everything was great from the first initial email until picking up our pups after our holiday. Cheryl was great, she was so helpful with the booking process, and our carers Linda and Harry were so great with our dogs. They made us felt so at ease and kept us updated throughout our holiday. We will definitely be using PetStay every time now. Value for money is fantastic – why keep your dogs in cold, lonely kennels which is MORE EXPENSIVE rather than having professionals look after them after them whilst you’re away! 10000% recommend!
Just returned from a four day break, left our new puppy who’s eight months old called Lilly with the excellent Rebecca. Right at the first meeting I felt Lilly would be in safe reliable hands with Rebecca and her own dog Sooty. Sooty and Lilly got on well and the regular updates and contact with Rebecca showed this and put my mind at ease. We are booking in for two more holidays now.
Ellie had a wonderful stay. Christine was very patient and kind to Ellie, her home is well-suited to a larger dog. Christine’s communication with us was excellent and Ellie was very happy and settled when we picked her up.
I would recommend PetStay service.
Just picked up Cooper after a 12 night stay with Rebecca. We are so pleased with how he was looked after – he didn’t want to leave. Rebecca was amazing keeping us updated as much as we wanted. For anyone thinking about PetStay I couldn’t recommend this enough – we had such piece of mind knowing Cooper was being well looked after! Thanks Rebecca for taking good care of my baby!
Humphrey & Dudley
The dogs were looked after great, Thanks. Hope they didn’t cause Linda & Harry too much trouble
Maya recently stayed with Pat and John. Maya has a number of health issues and separation anxiety so finding someone who is prepared to take her on and love her and look after her in the way Pat and John have is a blessing. She was really settled with Pat and John and it was obvious when we came to pick her up that she was happy and content with them. Will definitely use PetStay again – in fact, we are in the process of booking now and only been back 6 days!! Thanks to Pat and John for their exceptional care and Cheryl for arranging.
Hope had a wonderful time with Rita who went above and beyond to accommodate her strange behaviour in refusing to go into the kitchen.!!
RIta patiently took her out of the front door to the back garden throughout her stay.
Cannot recommend PetStay enough.
Oscar our 4year old Lab spent almost 2weeks with Harry and Linda, he has had a lovely time settled really quickly and made himself right at home. He has been looked after like one of their family which is exactly why I chose PetStay.
Lovely people and a very happy Oscar
Thank you to Cheryl for recommending Harry and Linda, same time next year
John and Pat have looked after Fudge a couple of times. Fudge is always excited when she gets dropped at their place. John and Pat are very friendly and Fudge is very well looked after. A few times Fudge has had health issues and John and Pat followed all my instructions made sure she was at ease all the time with plenty of love and care!
What a wonderful service I have received from the Leeds Petstay branch. Max stayed with Pat and John from the 22nd to the 28th December 2018. From the moment booking with PetStay everything went so smoothly and when we went to meet Pat and John we knew that Max would be very well looked after and very loved. I went on holiday feeling relaxed that max was happy. He got plenty of loves and I could not recommend PetStay enough. Thank you.
Pat and John look after Nina so well – she is so happy when she arrives and is so well looked after – a big thank you to Pat and John. Also thanks to Cheryl for arranging the stay.
I was very happy with the service I received from PetStay and their carers. They have been very accommodating to meet my dog and my own needs and I already have Tillie booked to go back again.
Rogan knows Flo and family so well that he races into her house, tail wagging. Flo keeps in touch while we are away, sends photos and we are extremely happy to leave him with her. We particularly like the fact that only one dog can be cared for. Thank you to Flo and Cheryl of Petstay.
Hope had a lovely time with Rita who was friendly and accommodating. We would certainly have no hesitation in recommending Petstay and Rita and will be certainly be using them again.
Once again we used the services of Petstay Leeds to look after our little pooch Cassie. We can honestly say we wouldn’t use any other service as we don’t think anyone else could match our expectations. From the professionalism and friendliness of Cheryl who looks after our needs arranging our carers to the actual caring and kind nature itself of Harry and Linda and also Jayne and Michael whom Cassie stays with, we are truly happy that Cassie gets the love and care she would from them, as if she were at home – in fact she probably gets spoilt even more to be honest and wishes she could stay longer!! We never hestitate in using Petstay and certainly would highly recommend their services to anyone thinking of using them for the first time as you can be assured your precious four legged loved one will be more than well cared for.
David & Hilary
Thanks Cheryl, I was very happy with the service you provided. Kathy was lovely, as you said!
Once again Amber was looked after by Kathy extremely well, Amber really loves going to Kathy’s and to play and sometimes torment Misty, Kathy’s lovable dog. When going away I will always use PetStay. Thanks again Cheryl for organising her stay.
Christine did her usual fantastic job with Pip. We feel he had a far superior social time than we did.
His own rug to curl up in, a garden to wizz around in and the social treats planned for him. Pip being a very sociable animal, despite his poor puppyhood in Crete.
Grandchildren to play with, neighbours to make a fuss of him and a ladies luncheon group to meet and charm. These were all discussed with us beforehand by Christine.
Pip was obviously happy as first thing he did on arrival, after licking Christine, was go straight through lounge to kitchen cupboard where food/treats are kept.
We are exceptionally happy with service provided and our Pip’s reactions on arrival show he agrees with us.
You go away leaving your beloved dog with strangers, there was no need as Linda and Harry our first experience with PetStay made Baillie very welcome and we had no worries. A week later and picking her up you could see the care given and how happy she was. Thanks to Linda and Harry.
Our dog Poppy was looked after by Rita in Horsforth, Leeds and her stay with Rita was arranged via Cheryl at Leeds and Ilkley PetStay. We collected a very happy relaxed Poppy upon our return from holiday and would definitely use this Carer again. Poppy previously has stayed many times at 2 different kennels and although they looked after her well and kept her safe she didn’t thrive in that environment – she usually had lost a lot of weight – and her voice! – and seemed traumatised.
Fudge was so very well looked after by Pat and John. When I dropped Fudge to their house, Fudge was so happy to see them again as she has missed them. This was the third time they have had looked after her. Very welcoming couple and so friendly. Would definitely recommend Pat and John. Thank you for making a wonderful stay for our pet Fudge and we enjoyed our holiday not worrying about her at all 5 Star
Also would like to thank you for helping me to choose the right carer for Fudge and also very easy to communicate with yourself.
Myles stayed with Sophie for a week. He seemed happy and content during his stay. Sophie was professional throughout his stay keeping me informed of his antics.
We have used Pet stay for many years for Woody as we like him to have a “home” experience whilst we’re away rather than kennels. He is always very well cared for and we feel very confident leaving him in capable and caring hands. Thanks Rita for looking after him so well.
Since the first moment I contacted PetStay I felt it was the right choice. We had to organise this as a last minute stay and Cheryl who is a manager kindly supported us in a very professional way. We left Treacle with carer Chris for 3 days and it has been an outstanding experience. Our dog has been really spoiled and well treated. Chris had a lot of patience and delivered exceptional home boarding service. She truly cared about our dog’s well being and bonded with her easily. We will be definitely using the service in the future.
We are repeat users of Petstay and feel confident that Rogan has a lovely rapport with Flo and her family.
We particularly like the fact that Petstay sitters only look after one dog in their home and that there are reassuring guidelines and procedures for us all to follow.
Thank you for providing such a loving, friendly service that allows us to holiday with peace of mind.
‘At 12 years old Toots is a Petstay pro now. Over the years she’s stayed with lots of different carers, and I would thoroughly recommend this service. All the carers have been fantastic. Toots stayed with Rita this time, and as expected, I came home to a very happy dog.’
Mary looked after our dog Bella twice in July. I was really hesitant about leaving her but Mary was brilliant and re-assuring. Bella was happy to stay and was very content and happy on our return. We will definitely use Mary from Petstay again in the future xx.
We are so pleased that we found Petstay and our dog’s carers Linda & Harry. We can now go on holiday secure in the knowledge that our dog is happy and well cared for while we are away.
Bella & Oliver
My two dogs had an absolutely amazing time with Pat and John. We felt at ease leaving our dogs there for 16 nights and had great communication throughout our holiday! One of our dogs is very high maintenance and is always a bother when we leave her but she had a great time and came back in a fantastic mood! We have booked in for our next holiday and we are excited to see our dogs have their very own holiday with Pat and John! We cannot thank them enough for taking the best care of our two Shih tzus!
Melanie & Paige
A second stay with Rita for our Lhasa Apso Ollie, we had a fab holiday knowing he was safe and happy with PetStay.
Cookie & Woody
Cookie and Woody really enjoyed their stay with Pat & John. They were well looked after and settled in well with them.
We were very happy with the care Lily received from Flo and Lily was very happy there.
Amber has spent a full month in the great care of Kathy and her dog Misty. Amber is a cockerpoo who is only six months old and she really needed the attention of Kathy and the mature guidance of Misty. I would not hesitate to use their service again. Thanks PetStay (Leeds) for a great service.
5*- Value for money
John and Pat are very welcoming and delightful people. Who looked after our pet Fudge for the second with many more to come, she was extremely well looked after with care and duty. Fudge felt as if she was at home and she was very happy with them as you can see in the photo. Would definitely recommend! Thank you very much
Eddie has had the best holiday possible staying with Pat and John. He was very well looked after! Not only that but Pat and John looked after me too, by making me feel very reassured that Eddie would be cared for and also being available for me to get in touch whenever I wanted to put my mind at rest. I will definitely use Pat and John again and they will be my first choice for looking after Eddie in the future. A lovely couple and very welcoming to dogs and humans alike!!
It was lovely to know he was well looked after!
Thank you Kathy for looking after Ruby so well. She was relaxed and happy when we came to pick her up. Kathy was understanding of Ruby’s needs and handled her brilliantly. Also Cheryl was so helpful and tried really hard to find the right sitter at quite short notice.
Pat and John have looked after Ty on two occasions (one for 1 week and one for 2 weeks) they are fantastic. Having never left Ty with anyone other than family I was worried to leave him, but they have made me feel so at ease and I wouldn’t have anyone else look after him now. They’re devoted to the dogs they look after and Ty didn’t even look at me when I went to pick him up after his most recent stay, I think he would have happily stayed there!!
I recommend PetStay to everybody, such a great company Cheryl has been really helpful through out the whole thing.
First I want to say thank you so much for referring us to Sophie. Madda was so happy, relaxed, and not displaying any neurotic behaviour whatsoever. She was even fitter than when I left her, I was so happy and grateful. I dare say she’d go live with Sophie in a heartbeat! And it was so thoughtful of Sophie to send me little updates and photos!
We have just collected our little Yorkie from Linda and Harry who have looked after her as if she were there own. We were worried about leaving her as she has a delicate digestive system and has had both her back legs pinned we need not have worried as her needs were taken on board and followed carefully.
This has made our holiday stress free and we would recommend highly Linda and Harry to any pet owner looking for first class care of there pet. We will be using them for all future holidays were Lucy needs caring for, thank you so much.
George & Hope
I would like to thank Pat and John for their care of George during our recent trip. He came back happy and calm and I cannot recommend PetStay and Pat and John for their attention to detail and desire to accommodate both pet and owner with nothing being too much trouble. I will certainly be using PetStay again. Thank you
Bertie has had a fabulous time staying with Jayne and Michael in Yeadon. He has obviously had lots of exercise, playtime and cuddles as he was very content. Would definitely use PetStay in the future.
George has just had a lovely few days with Jayne and Michael in Yeadon.
This was our first experience of PetStay and it has been first class from our first contact. Cheryl was helpful and thorough and found us careers immediately.
As a retired racing dog George is sensitive and anxious and does not do well in kennels so this is the perfect alternative, allowing us to leave him without worry.
I would recommend PetStay to everyone and Jayne was absolutely wonderful giving us updates on how George was doing. He came back very happy and I have no worries on leaving him again in the hands of PetStay and Jayne or their other careers.
PetStay offer a fantastic service for dogs! Home from home and wouldn’t hesitate to use again. My dog was matched to a suitable sitter very close to our home and had a wonderful time whilst we were away. He was thoroughly cared and looked happy and healthy on return. Would highly recommend this service, it’s fabulous! It was great to go on holiday feeling relaxed about my dog! Will definitely use PetStay again. Thank you so so much – you have been wonderful!
“From the initial visit to collecting jack we knew we had made the right decision. We could not have been happier with the service provided by Mary, she took on board the difficulties Jack has and I couldn’t believe how well he made himself at home. Jack is quite a nervous old dog but Mary was great with him. Thank you for doing such a great job and putting our mind at ease. Would we use Mary again…absolutely she was brilliant!!”“
“Amazing service from start to finish. After the initial meeting with the carers selected by PetStay we were very happy to leave our Jack Russell in their care. Our dog is a rescue, he’s a bit older and has a few issues that needed accommodating – this was no problem Cheryl talked through everything with us and made sure we had carers that matched our needs. We had a lovely relaxed holiday knowing that Jack was being cared for and we came back to a happy, relaxed dog who seemed like he’d had more of a holiday than us.
Highly recommend we will definitely be using the service again!“
“Flo looked after Sabi as we took a family trip to Lisbon for a long weekend. I was initially worried about him as he’s a rescue dog who was found on the streets as a puppy, so he can be a very sensitive soul, and I was concerned he might get distressed with us being away and not staying with family like he usually does when we need a pet sitter. Anyway, I had absolutely nothing to worry about, Flo was perfect for Sabi, she was very patient with him and understood he just needed a bit of time to come out of his shell on his own terms & he didn’t seem to that bothered about leaving when I picked him up! Will definitely love to have Sabi stay with Flo again in the future, thank you!“
“Many thanks for sorting our last min needs for Rafferty. Much appreciated. Very happy with Flo who he stayed with.”
“We have just collected Ollie from his holiday with Rita.
Rita text me while we were away letting us know Ollie was settled and happy. I can honestly say we didn’t worry about him, we knew he would be happy and well looked after.
We picked him up earlier this morning and he looks well, well groomed and happy.
We will definitely use PetStay and hopefully Rita again.”
“Just to give you feedback on Tattie’s recent stay with Linda and Harry. In a word it was “brilliant”. They fell in love with her and she with them. If Tattie could talk she would say how much she is looking forward to spending 2 weeks with them in May. Thank you Linda and Harry, we have no hesitation in recommending you, Cheryl and the organisation.”
Chris & Mal
Pippin, our cockapoo, stayed with Jayne and Michael for 4 days. What a lovely, warm and friendly family. Pippin was very well cared for and am sure would have been happy to stay longer. From the first meeting to pick up, Jayne ensured everything was just right. The best PetStay carers to date. I would not hesitate to use them again, and recommend them highly. Thank you.
He’s had a lovely time with Lydia whilst we were away skiing, he is always very happy to go to Lydia for his holiday when we have ours. He settles in so quickly there, so we can relax on holiday knowing he’s well cared for.
Frank is very unsettled when away from home and he just wasn’t happy in kennels.
Initially he had an overnight trial where he was unsettled which was to be expected but the carer was so helpful and patient with him and he eventually settled and we were able to go away knowing he was looked after and happy.
We no longer have to worry about what to do with him whilst we are away as we know he loves his home from home.
John and Pat were absolutely fantastic and would definitely use them again in the near future. Fudge had recently injured her paw and John and Pat looked after her so well, giving the medication on time to ensure she’s on her way to a speedy recovery, and they followed our instructions wonderfully. When Fudge came back she was fully recovered and extremely happy and excitable. They gave Fudge all the love and attention I definitely would recommend them! Thanks a lot, 5/5!
We’ve used PetStay on a number of different occasions and Cheryl is always very professional, friendly and accommodating in order to find us sitters for Reggie when our regular ones may not be available. When Reggie has stayed with either Pat and John, Linda and Harry or Lydia he seems to have had the best time and is well looked after which is such an important piece of mind for us as he really is part of our family.
Hi Cheryl, We enjoyed our holiday and it helped having peace of mind knowing that our dog Lucas, was in your care.
John and Pat cared for Lucas and we can’t thank them enough.
They are a delightful couple who obviously love dogs.
They made us very welcome when we paid them the initial visit
and were keen to know all about Lucas.
When we collected Lucas he was happy to see us but continued to follow Pat and John around their home……..a sure sign he had been well looked after!!! We thanked John and Pat for their care but it would be appreciated if you were to reiterate our thanks to them.
I would have no qualms about recommending PetStay, and particularly Pat and John, to anyone. Thank you so much.
Ray & Carolyn
Scamp & Pixie
My old boy Scamp 12yrs Sheltie and younger Pixie the border collie have had a happy weekend stay with carer Sophie in Chapel Allerton. They both have very different needs of which were accommodated with ease, even going out of their way at times. I would highly recommend Petstay as an alternative to kennels for our next holiday.
Our little Yorkie just had her second stay away from home she has a very delicate digestive system and I’m pleased to say her diet was adhered to which meant her routine was unbroken, she was taken for walks and introduced to other people at a local church meeting and she was fine so for a nervous dog I’m pleased all went well. She was allowed to sleep in her crate which is her comfort and safe zone she was very pleased to greet us on our return home but is having a little sulk today for leaving her. I don’t think PetStay is the cheapest by any means but you get what you pay for and I would recommend PetStay to all who want a break away and worry about leaving there much loved and precious pets at home.
Our dog TERRY stayed with LINDA and HARRY for the last 2 weeks. We selected PETSTAY because we didn’t want to leave Terry in kennels. The service provided by pet stay is Excellent.
LINDA and HARRY are a lovely couple who really cared about the dogs they look after.
TERRY settled in almost straight away being made a fuss of by LINDA.
When we went to pick TERRY up we could see that he was happy and relaxed and looked as though we had come to spoil his holiday.
We have no hesitation in using PETSTAY again and would definitely choose LINDA and HARRY if possible.
September 2017, Leeds
PetStay Leeds have been fantastic. The local sitters they have found for our jack Russell have all been wonderful, and have cared for our dog like she was their own. We have gone back time and again. We would recommend PetStay to anyone looking for a reliable and trustworthy dog sitter.
September 2017, Leeds
Misty stayed with her carer, Rita, for 2 weeks and came back happy and contented. I was impressed by the pre stay checks which ensured I was happy with the arrangements and Rita met Misty before the stay and knew they were compatible. Previously Misty had stayed in kennels and although well cared for came back stressed and anxious. This time I came back to a happy contented dog who had enjoyed her stay in Rita’s home. It was great to be able to keep in contact with Rita by text and I enjoyed my holiday knowing Misty was well cared for and content. Misty was happy in her home from home and I have already booked Rita to care for Misty on my next holiday.
September 2017, Leeds
Finding the right holiday home for our beloved Bulldog Bentley was of paramount importance to us. On our first meeting with Linda and Harry with Bentley we just knew they were the right Carers. He was integrated within the family and we were informed Bentley was a particular hit with the grandchildren! Thank you so much for your kind love and affection you gave to him. Infact in the first 2 days of him being back home he seems to be a little down in the dumps ?? We sure will not hesitate to contact Cheryl at Petstay and of course Linda and Harry, for our next holiday. Cheryl has been very efficient from start to finish and her communication has been first class. Thank you all. Love from Belinda Chris and Makenzie and of course Bentley Boo!! X. .
September 2017, Leeds
Alfie (black lab) was really well cared for during a 3 week stay and came home very happy and healthy.
August 2017, Leeds
We have just returned from picking Cassie up from Harry and Linda and just wanted to give you some feedback.
Firstly well done for pairing us with them, Harry and Linda are an absolutely lovely couple and the way they looked after Cassie couldn’t have been better.
Cassie looked like she had had a great time and David and I could tell that she had been well loved and cared for just like we do.
They are a credit to Petstay and we won’t hesitate in booking them again, we are now looking for dates for a longer break. We can’t boost them up enough but unfortunately for us that means that they will get booked up now because anyone who leaves their dog with them will be wanting to re-book and we may struggle to fit Cassie in!
So anyway, just wanted to say thanks again and if you could pass on our thanks again to Linda and Harry please too.
Hilary and David and of course Cassie
Our dog Lucas is used to having us around all day, so we wanted a real home from home for him when we went on holiday.
We did a lot of research, finding some forms of boarding definitely not to our liking, before striking lucky and finding Kath and Colin. We rang to ask about the service they offer and after speaking for a little while we arranged to visit them at their home. This was an extremely important aspect of having Lucas looked after; we needed to see that he was going to be comfortable in a ‘strange’ environment. We were immediately put at our ease with the way Kath and Colin reacted to Lucas and more importantly the way he reacted to them. We told Kath and Colin about the things Lucas likes to do. A careful note was made so that his usual routine could be adhered to as much as possible. We left feeling reassured and confident we had made the correct decision regarding Lucas.
Lucas had all his familiar things with him when he went to stay with Kath and Colin, his bed and usual food and bowls and his toys. I asked if I could contact Kath and Colin during our holiday to make sure that Lucas was okay, and I was told that was no problem at all. We got an email telling us what they were getting up to together. More importantly, were told that Lucas was settled and happy.
We enjoyed a relaxing holiday knowing that Lucas was being looked after in just the way we needed him to be.
When we went to collect Lucas on our return he was playing ball in the garden with Kath, Colin and their grandson. He ran up to us to say hi, and then very quickly he went off to carry on playing ball with a ball that Kath and Colin had. He was in no hurry at all to leave his holiday home and new friends. Kath let Lucas bring his ball home as it was clear he was not at all willing to part with it. That ball is now his favourite toy, he takes it everywhere with him. He knows where it is at all times. We worry about what will happen should he lose it or it becomes worn out with so much use, he is so attached to it.
We would not hesitate to have Kath and Colin look after Lucas again, in fact we would plan our holiday around their availability! Lucas loves them and Kath and Colin obviously love Lucas and all the dogs they take care of. We know we found just the right people to look after Lucas. Thank you Kath and Colin – you are brilliant.
Lucas, West Yorkshire
Professional, caring and loving service. Bentley was well cared for and on our return we collected a well contented dog. Bentley is a large breed so we were so happy to find PetStay and our carers, Kath & Colin. We would highly recommend the PetStay service and wouldn’t hesitate to use them again, in fact we have just booked some more dates with Kath & Colin.
Ian Gibson, West Yorkshire
Tootsie & Frenchie
PetStay runs a great service and always comes up with a solution, even at short notice. All the carers that Toots and Frenchie have been placed with have been without fault, are well educated about dogs and clearly love animals. After having used this service, I would never put my dogs in kennels again. PetStay comes highly recommended.
Catherine, West Yorkshire
Texas & Dallas
We hadn’t taken our two dogs, Texas and Dallas to a kennels before. The one time we didn’t take them with us on holiday, they were looked after by a family member who had known them since birth! We were very nervous about leaving them with anyone else being young dogs and very much part of our family. As we needed to find somewhere nearer to home (rather than Scotland!) we looked at kennels. We tried them for one night, and although the kennels were clean, warm and well run, we just didn’t enjoy leaving them there. Kennels were not for us!
I found PetStay via the internet and contacted them as they seem to offer a home from home’ environments with various local pet carers. Kath and Colin became our local pet carers for Texas and Dallas, and from the moment we first met them with our dogs we knew our dogs would be very well looked after…and that we could rest assured that Texas and Dallas would be happy. Kath and Colin make sure our dogs’ routines are carried on, feeding times, walks, treat times, playing in the garden and bedtime routines too. Kath and Colin welcome our dogs into their home every holiday stay and being in a home environment rather than kennels is much better for both Texas and Dallas and for us!
Jill, South Yorkshire
I was looking for an alternative to kennels for my new young dog, Peppa. As she was a part of our family under no circumstances was I going to leave her in a normal kennel environment no matter how highly recommended they came, cages, fences and minimal human contact was out of the question.
I also do not have any family I could leave her with when on holidays, so I made the decision I would stay at home and not go away because of not wanting to leave her. It was then I started to look on line and finally found PetStay After a number of calls to Carole about Peppa and what I wanted, I was put in contact with Kathryn and Colin.
As soon as I met them and saw how they were with Peppa(and how she was with them) I was more than to happy to finally book our summer holiday overseas. That was nearly two years ago now and Peppa has stayed with Kathryn and Colin on numerous occasions, treating it like her second home.
She is part of their family when she stays with them, going on trips to the seaside, and visiting their friends and family – exactly the loving, family environment I was looking for. Peppa is booked in again for 4 weeks over the Christmas New Year period this year so I can visit my family in Australia.
All my holidays are now booked in around Kathryn and Colins available dates, and I wouldn’t have it any other way.
New Customer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
New Carer Enquiry
PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.
Privacy and Cookies
At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.
Who are we?
PetStay Leeds & Ilkley office address is 38 Stannard Well Lane, Horbury, Wakefield, WF4 6BF. For the purposes of data protection PetStay is a data controller (ZA255646).
What personal date or information do we collect?
The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.
How is your information used?
We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.
We may use your information:
- To answer enquiries that you make prior to boarding a dog with one of our carers
- To keep you informed about our services if you have opted-in to receive these communications.
- To process a job application
- To maintain security of our office and IT infrastructure
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer. If you would like to know more, please read below:
- Customers / Prospective Customers
- Pet Carers
- Job Applicants
|Type of Data Held||Length of Time Held||How Data Held|
|Customers / Prospective Customers||· Name, address and contact information (telephone, mobile).
· Email address
· Holiday dates
· Emergency contact details
· Pets details (name, breed and age and vet details)
· Demographic information such as postcode
· Billing and payment information.
|We will retain information about you for the duration of our relationship with you, then 3 years.
Prospective customer data is retained for no more than 3 years.
We will retain financial records for 6 years, following the end of the current financial year.
|Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.
|· Name, address and contact information (i.e. email, telephone, mobile).
· Application form
· Demographic information such as postcode
· Home Dog Boarding Licence
|We will retain information about you for the duration of our relationship with you, then 12-months.
|Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.
|Job Applicants||· Name and contact information
· CV and application form.
· Interview notes (for those short-listed)
|We will retain information about you for the duration of the recruitment campaign, then one year.||Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.
|Suppliers||· Contact details
· Bank details
· Tax details
|We retain financial records for 6 years, following the end of the current financial year.
|Data is stored on secure EEA-based servers.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Transfers outside of the European Economic Area
Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.
Your Choices and Rights
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to PetStay by contacting us by email email@example.com or by post at PetStay, 38 Stannard Well Lane, Horbury, Wakefield, WF4 6BJ. Alternatively, you can telephone us on 01134 182576.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.
- You can always feel free to update us on your details at any point by sending an email to firstname.lastname@example.org.
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email email@example.com.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. We ensure that:
- Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
- Security updates and patches are regularly applied to all components of the PetStay system.
- Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.
|Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.