Home Dog Boarding
Home Dog Boarding in Chester & The Wirral
We are the alternative to kennels in
Chester & The Wirral.
Your local PetStay branch
Home Dog Boarding covering Chester & The Wirral
We are the alternative to kennels in Chester & The Wirral

Tel: 07857 930704

PetStay Chester & The Wirral

☎ – 0789 441 4121

E – susan@petstay.net

Hello, my name is Sue and I’m the owner of the Chester and Wirral branch of PetStay – a five-star, home from home, dog boarding service.

I live in Hooton, on the Wirral/West Cheshire border with my husband and two rescue dogs, Kelpie cross Buster and border collie Poppy. I have three grown up children, twin boys, and a daughter.

I have always loved dogs. I’m told I would make a beeline for dogs as soon as I could walk and would offer to walk neighbours’ dogs from an early age. I pestered my mum and dad for a dog until they give in, and we welcomed Tammy, a gorgeous cross breed, who was a member of our family for 17 years.

I ran a successful home dog boarding business for several years, looking after every breed imaginable and making many friends of their owners. Dog owners loved the fact that their beloved pets were cared for in a home from home environment rather than a kennel and would often arrange their holidays and short breaks around our availability.

It proved incredibly rewarding providing a loving, home environment for people’s much-loved pets, giving them peace of mind and this is what attracted me to PetStay.

PetStay offers bespoke home boarding for dogs. Carers are dog lovers who are hand-picked to provide the same standard of care for your beloved family member that you provide.

You can choose to either board your dog(s) alone or if your dog enjoys doggie company, with a carer who has a friendly dog of their own. A meeting will be set up so you and your dog(s) can meet their carer and see their holiday home beforehand, providing complete peace of mind.

Safety is very important to us, so we never mix dogs from different families, and we keep all dogs on leashes whilst walking in public places. Finally, all hosts are fully insured and regularly inspected by me to make sure they meet the stringent criteria required for the licence by the local authority.

How it Works

I take great care in getting to know you and your dog before they home board with PetStay and take full details of your dog so that I can find the perfect carer or him or her.

I will guide you through the booking process and a ‘holiday list’ will be provided of essential items that will need to be packed to make sure your dog(s) have their favourite things with them for their holiday. So, if you would like to book a holiday with us or find out more about our service, please do get in touch on the number or email below.

I look forward to hearing from you and providing the very best home boarding that Chester and the Wirral have to offer.

Becoming a carer

Our service is proving so popular that we are always looking for new carers to join our brilliant team. If you are interested in becoming a carer, I’d love to hear from you.

You need to have experience looking after dogs, be at home during the day, have a secure garden, have no more than two dogs of your own and no children of seven years or under.

You can look forward to welcoming some delightful doggy guests into your home.

Contact Details

To find out more or to arrange a visit to one of our carers in the Chester & The Wirral area, please get in touch using the details below.

Facebook

Tel: 0789 441 4121

Email: susan@petstay.net

 

License Number – 24/AAL/31. 

Areas coveredWe cover the Chester & The Wirral area, including the following postcodes:

CH1 to CH4, CH41 to CH49, CH60 to CH66.

Why not avoid the stress your dog faces in kennels and give them an experience of a lifetime with a loving PetStay dog carer in Chester & The Wirral.

Home dog boarding and pet sitting services in Chester & The Wirral

Here at PetStay we have hand-picked all of our carers to ensure that your dog will have the best care possible whilst you’re away on holiday, whether it be for a weekend or two weeks. We are the largest dog sitting service in the Chester area. PetStay offer a first class alternative to dog kennels – so you can be rest assured that your dog will be left in loving hands.

At PetStay Chester & The Wirral we are committed to providing a service vastly different from that of dog kennels. Your dog will remain with the same caring pet sitter for the whole duration you are away and they’ll receive the same treatment they would normally get at home… attention, feeding and walking times – ensuring that dog sitting in the Chester area is a far better experience than dog kennels.

Over recent years PetStay have gained an excellent reputation for providing pets with a service second to none. We have become known as the local pet sitters in The Wirral and the surrounding areas.

Our guidelines will ensure that your dog is left in the most trusted, loving hands possible and we are recommended across the Chester & The Wirral area, so if you would like peace of mind whilst you’re away on holiday give PetStay a call.

Home Boarding for Dogs

Home Dog Boarding

  • Exclusive service for your dog/s, we do not mix different dogs together
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • Your dog/s stay in one of our loving carers homes
  • We don’t walk your dog/s off the leadl
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices* (Please see below)

1 Dog £32.00 a day
2 Dogs £45.00 a day
3 Dogs £60.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s home with food, a bed, toys, and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.

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*PetStay Arrangement Fee

Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance.  These are 2 separate payments.  The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer.  For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.

The Arrangement Fee is non-refundable or non- transferable

The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog.  The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.

The Dog Carer’s Allowance

The Carer’s Allowance is paid direct to the dog carer when you drop your dog off

Keep Healthy, Become a PetStay Dog Carer!

If you love dogs and want to offer a temporary home for guest dogs that fits around your lifestyle then why not become one of our many dog carers for the PetStay Chester & The Wirral area. All you need is a passion for dogs, a secure garden and to be home during the day with no children under the age of 7. You can enjoy your daily dose of dog walking! Please call Susan for a friendly and informal chat.

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

You will receive a daily allowance starting from £18 per day.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

Our Reviews

BuddyBuddy

We couldn’t be more pleased with the care Buddy received with his time staying with Sue. He was so clearly well looked after and doted on, it makes you feel a million times better leaving your pet with someone like that!.

Buddy is a rescue and has his quirks as a result, and it was here that Sue really showed her experience and capability with dogs, he settled in so well with a kind and knowledgeable carer. Not sure Buddy wanted to leave his new best friend! We would definitely recommend Sue.

Isabel

September 2024

Dog sitting services in the Chester areaContact Details

To find out more or to arrange a visit to one of our carers in the Chester & The Wirral area, please get in touch using the details below.

Tel: 07857 930704

Email: susan@petstay.net

New Customer Enquiry

Name (required)

Telephone

Email (required)

Postcode (required)


Pet Information

Dog 1
Name

Breed

Age


Dog 2
Name

Breed

Age


Holiday Dates


Are they happy being placed with another dog? (this is only if the carer has a dog), or would you prefer for them to be placed with no other dogs?

Would they be happy being placed with a cat (this is if the carer has a cat)

Some of our carers still have children living at home (always over the age of 7). Would you be happy for them to be placed where there are children?

Do they sleep up or downstairs?

How are they on the lead?

Are they neutered / spayed?

Any other Information

 

PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Information that you think would help us with your enquiry.

 

PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies

 

At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

 

Who are we?

PetStay Preston & Chorley office address is Glenrosa, Cumbers Lane, Ness, Cheshire, CH64 4BA. For the purposes of data protection PetStay is a data controller (ZA560965).

 

What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

 

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.

 

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.

 

We may use your information:

 

  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure

 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:

 

  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers

 

 

 

 

 

 

Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.

 

We will retain information about you for the duration of our relationship with you, then 3 years.

 

Prospective customer data is retained for no more than 3 years.

 

We will retain financial records for 6 years, following the end of the current financial year.

 

Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.

 

 

Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer

 

·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence

 

We will retain information about you for the duration of our relationship with you, then 12-months.

 

Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.

 

Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)

 

We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.

 

Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.

 

Data is stored on secure EEA-based servers.

 

 

 

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

 

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

 

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

 

 

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.

 

 

Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You can verify the details you have submitted to PetStay by contacting us by email si@petstay.net or by post at PetStay, 18 Railway Terrace, Wesham, Preston PR4 3AH. Alternatively, you can telephone us on 07787 038279.

 

  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.

 

  • You can always feel free to update us on your details at any point by sending an email to si@petstay.net.

 

  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.

 

  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email si@petstay.net.

 

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).

 

 

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:

 

  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.

 

 

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

 

Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

 

Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

 

 

 

Cookie Name Purpose
Google Analytics _ga
_gid
_gat
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

 

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.