Home Dog Boarding
Home Dog Boarding in Newcastle,
North Tyneside & South Northumberland
We are the alternative to kennels in Newcastle upon Tyne,
North Tyneside & South Northumberland.
Your local PetStay branch
Home Dog Boarding covering Newcastle upon Tyne, North Tyneside & South Northumberland
We are the alternative to kennels in Newcastle upon Tyne, North Tyneside & South Northumberland.

PetStay Newcastle upon Tyne, North Tyneside & South Northumberland Branch

Hi, my name is Linda and I am very happy to bring the first branch of PetStay to the north east of England. PetStay are a national home boarding service that provide a loving and caring alternative to kennels for when you are away on holiday or business.

I live in North Shields with my husband, Mel, our daughter, Andrea, and our much loved Weimaraner, Tess. We’ve had Tess since she was 8 weeks old and after many tears and tantrums she finally has us trained exactly the way she wants. Or at least that’s how it feels!!! I decided to set up a PetStay branch as I know that I could never put Tess into kennels when I am away, it would be far too traumatic and distressing for her. I know that many dog owners feel the same way and PetStay offers the perfect alternative – bespoke home boarding for family dogs.

Why Choose PetStay Newcastle upon Tyne, North Tyneside & South Northumberland
PetStay Newcastle upon Tyne, North Tyneside and South Northumberland covers the whole of Newcastle upon Tyne, North Tyneside and South Northumberland as far as Morpeth (postcodes up to and including NE65). We offer a home from home for your beloved dog or dogs, so that while you’re away, you can rest assured that your dog is being well cared for and is enjoying their own holiday. You can tailor make your dog’s stay with PetStay, meaning we can follow the routines you already have in place, including sleeping, feeding, exercise and anything else that your dog needs. As your dog will be staying in one of our carer’s homes, they will get lots of love and attention and will be treated as one of the family, which is important for your dog and for your peace of mind.

My host families
I have handpicked all of my carers, ensuring that I only employ the best. All carers are personally checked by me, comply with the latest regulations as set by DEFRA and are fully insured, Without exception, they are all experienced dog owners and they all love dogs! Some of my carers have their own friendly dog, some do not, but will have owned dogs in the past. You can choose whether to board your dog alone or with a carer who already has a dog. A meeting would be set up to give you and your dog the opportunity to meet the carer and see your dog’s holiday home beforehand. We never board dogs from different families together, so the only dogs in the home would be your own and the carer’s dog, if you have chosen to board with a dog owning carer.

PetStay Newcastle - Linda

How it Works
Before you chose to home board with PetStay, I will take great care to get to know you and your dog(s), taking full details of your dog(s) so that I can match them with the perfect carer. I will guide you through the booking process and a “holiday list” will be provided of essential items that will need to be packed to make sure your dog(s) have their favourite things with them. So if you would like to book a doggie holiday with us or find out more about our service, please get in touch on the numbers or email below. I look forward to hearing from you and providing the very best home boarding that Newcastle upon Tyne, North Tyneside and South Northumberland have to offer.

Become a carer
If you would like to become a carer, I’d love to hear from you. All that is necessary is that you have experience in looking after dogs, are at home during the day, have no young children and have a secure garden. You could become part of the PetStay Team by caring for someone else’s family dog in your home.

Linda, PetStay Newcastle upon Tyne, North Tyneside and South Northumberland

Contact Details

To find out more or to arrange a visit to one of our carers in the Newcastle upon Tyne, North Tyneside & South Northumberland area, please get in touch using the details below.

Facebook

The Good Dog Guide

Tel: 0191 4862191

Mobile: 07756 145538

Email: lindabarnes@petstay.net

Areas coveredWe cover Newcastle, North Tyneside & South Northumberland area, including the following postcodes:

NE1 to NE7, NE12, NE13, NE15, NE18, NE19, NE20, NE22- NE30, NE61 to NE65

Newcastle Upon Tyne, Bedlington, Blyth, Whitley Bay, Wallsend, North Shields, Morpeth, Choppington, Ashington & Cramlington.

Why not avoid the stress your dog faces in kennels and give them an experience of a lifetime with a loving PetStay dog carer in Newcastle upon Tyne, North Tyneside & South Northumberland.

Home dog boarding and pet sitting services in Newcastle upon Tyne, North Tyneside & South Northumberland

Here at PetStay we have hand-picked all of our carers to ensure that your dog will have the best care possible whilst you’re away on holiday, whether it be for a weekend or two weeks. We are the largest dog sitting service in the Newcastle area. PetStay offer a first class alternative to dog kennels – so you can be rest assured that your dog will be left in loving hands.

At PetStay Newcastle upon Tyne, North Tyneside & South Northumberland we are committed to providing a service vastly different from that of dog kennels. Your dog will remain with the same caring pet sitter for the whole duration you are away and they’ll receive the same treatment they would normally get at home… attention, feeding and walking times – ensuring that dog sitting in the Newcastle area is a far better experience than dog kennels.

Over recent years PetStay have gained an excellent reputation for providing pets with a service second to none. We have become known as the local pet sitters in Newcastle and the surrounding areas.

Our guidelines will ensure that your dog is left in the most trusted, loving hands possible and we are recommended across the Newcastle, North Tyneside & South Northumberland area, so if you would like peace of mind whilst you’re away on holiday give PetStay a call.

Home Boarding for Dogs

Home Dog Boarding

  • Your dog/s stay in one of our loving carers’ homes
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • We don’t mix dogs from different households together
  • We don’t walk your dog/s off the leadl
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices

1 Dog £20.00 a day
2 Dogs £30.00 a day
3 Dogs £40.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the booking fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s house with food, a bed. toys and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.

Become a PetStay Carer

If you love dogs and want to work from home doing something that fits around your lifestyle then why not become one of our many dog carers for the PetStay Newcastle upon Tyne, North Tyneside & South Northumberland area. All you need is a passion for dogs, a secure garden and to be home during the day with no children under the age of 7. Please call Linda for a friendly and informal chat.

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

Your daily expenses will be covered while you have a guest dog staying with you.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

Our Reviews


Finn

It was the first time leaving my dog Finn and I had heard about Pet Stay via a colleague as I was worried about options for boarding him. I cannot recommend the Pet Stay Service enough.
It was easy to get in touch with Linda and explain Finn’s history and why he needed to be the only dog during his stay. Kerrie and her family, who Finn stayed with, treated him like their own and it was clear he developed a good bond with them.
The communication via email throughout the process was amazing, providing information about paperwork needed and reminders about what he would need during his stay. I would not hesitate to recommend this service to anyone particularly those with dogs who would be better suited to staying in a home environment.

Amy
Sunderland
September 2018


Dembe

I couldn’t recommend PetStay enough. I was really apprehensive about leaving my young Frenchie when going on holiday. However, the process from start to finish was outstanding.

Linda was so helpful throughout the booking process, she was away on holiday herself but still replied to my queries promptly and reassured me throughout. We took Dembe to meet Gail the lady who would be looking after him, and she was so warm and welcoming. Dembe took a shine to her right away and I could tell he would be more than happy staying there while we were away. Gail listened to all of my advice in relation to Dembe and spoilt him rotten! He had a lovely time with her and her husband.

When we got back to collect Dembe, Gail was genuinely emotional and so kind. My young daughter had been upset and worried about Dembe staying with another family but Gail spent time with her to let her know he was in safe hands.

I would 100% recommend the service and use the company again for our next trip! Thank you again!

Stephanie
Newcastle
September 2018


Vanilla

First time I’ve left my pooch with someone other than family. I knew straight from my meeting with Julie she was perfect for Vanilla. Extremely professional and has a massive love for dogs, Vanilla absolutely loved her stay with Julie and John I can’t put into words how pleased I am. I received photos and videos every day to keep me updated and I honestly couldn’t have picked a better couple for Vanilla to stay with. I would 10000% recommend Petstay. I will be booking again for the near future. Thank you so much Linda for finding Vanilla the perfect holiday home from home and a massive thank you to Julie and John for everything, I came back to one very happy dog.

Courtney
North Sheilds
August 2018


Skye

“After searching for a high quality home boarding service, where our dog could be the only dog in the home, we thankfully found PetStay. From initial contact the service was excellent. Our golden retriever Skye had a couple of trial visits to get to know her carer Claire before we went on holiday, which was reassuring for us. We were kept up to date with lots of photos and video clips, which was lovely, and helped us not to worry. She had a great time and lots of fun! We would highly recommend Claire and Petstay for a home from home experience for your dog. We will certainly use again.”

Tina
Newcastle
August 2018


Bonnie

Bonnie has just come back from a great week with Julie & John they were fantastic with her..!!

I had no concerns or worries from the moment I dropped Bonnie off they’ve took fabulous care of her, she’s been well & truly spoilt.. #homefromhome💕

I thoroughly recommend PetStay & look forward to using their services again in the very near future.

Samantha & Bonnie
Gateshead.
August 2018


Lola

We used Petstay for our little Lola a cockapoo puppy and was absolutely thrilled at the service, We have never left Lola before at all and was really worried about it but Claire her carer was fab! She kept in contact daily with us with pictures and videos and Lola looked like she was having a blast, It really put us at ease and we could all enjoy our holiday without the worry. I would definitely use Petstay again and highly recommend them to anyone looking for a home from home experience for their dog!

Joanne
Durham
July 2018


Chase

“From the very first phone call to enquire about the service, to picking up Chase after his first stay, we felt very much at ease throughout the whole process. This was the first time we have used anyone outside of family to look after Chase while we were away, and Linda made everything so easy and kept in contact to ensure we were organised. Although Chase was thrilled to see us back from our holiday, I’m sure he was a little sad his holiday was coming to an end. We wouldn’t hesitate to use PetStay again to arrange Chase’s holiday stays!

Thank you again!”

Newcastle
July 2018


Gizmo

The excitement of going on holiday had initially been displaced with a fear of leaving my gorgeous Pug (Gizmo) for 2 whole weeks. Naturally, my fur baby takes priority, and I was mindful to find the very best options available to make sure he would be comfortable, safe, and well looked after.
After conducting research, it was clear that PetStay had a perfect, personal and secure caring plan which is adapted based on your needs. Initial questioning were all focused on finding the most appropriate carer based on the needs of my puppy, followed by a face to face meeting, with a care giver in their home; to see how Gizmo would respond in their surroundings.
I was so incredibly fortunate to be paired with Julie. Instantly felt relaxed, at ease, and overjoyed at how she engaged and made Gizmo feel calm. Julie was able to take the questioning to the next level, looking at routine and structures implanted, to ensure a transfer would be smooth.
Leaving Julie’s house, I knew straight away that the match was perfect.
After dropping Gizmo off, Julie was able to provide pictures, videos and status updates of how he was bedding in. Not surprising at all, Gizmo adapted straight in to his surroundings, with all of his favourite toys by his side. He made new friends, and had so much fun playing with Julie and her family. He looked happy, healthy, clean and content. Which made me feel so blissful and relaxed while I was away.
I don’t have enough words to express how grateful I am. Leaving your puppy can be a stressful period, which was completely removed by the fantastic support implanted by Linda and her team of carers. Without a doubt I will be using this service (Specifically Julie) again.
Five star service!
Fantastic communications!
Seamless transfer!
Healy happy pet on my return!
What else could you ask for.
Thank you Julie, you are amazing!
Thank you Linda…. This is such a great service which I have already recommended to my friends and family.

Gavin
Palmersville
June 2018


Bella & Louie

“I used PetStay for the first time in June and I am very happy I found them. Sheila looked after my labrador Bella and my French bulldog Louie and was fantastic, I was sent regular updates and videos whilst away and when I arrived to pick the dogs up the were so settled they didn’t want to leave, they had a great time and I wouldn’t hesitate to use Sheila again. Also the booking was made quite last minute so was grateful to Linda for finding a boarder. 

Donna
Blythe
June 2018


Hugo

“PetStay are a brilliant, professional company. We were really worried about leaving Hugo for the first time. But Linda found the most suitable carer in Jane. Hugo was walked 3 times a day and never left alone. More importantly Jane and her family loved Hugo as much as we do. I would definitely recommend them as they literally do “care” for your pets impeccably. We would not hesitate to put Hugo in Jane’s care again” 

Louise
North Sheilds
June 2018


Skylar

Skylar loved her stay!!!

Skylar stayed with Julie & John for just under a week & she absolutely loved it! First ever time we did this….She had already had some visits & a day visit which I think helped settle her.
Whilst we were away, Julie kept in touch with us & sent us photos! Skylar really settled in with Julie & John and they made us feel very much at ease.
I just want to also say how much we appreciated the small thing Julie did for Sklyar which meant a lot to us & Skylar…she knew how much Skylar loved looking out of the window & decided to put her ironing board up between her bed & the window so that Skylar could climb up & look outside! Such a lovely thing to do 🙂
We would definitely like Julie & John to look after Skylar again when we go away and also recommend them very much!
Thank you again for making the whole experience a one where we all felt settled & for Skylar to feel safe & cared for perfectly! 

Gillian
Wallsend
May 2018

“My two dogs stayed with carers Julie and John for 9 days whilst I went on a family holiday. It’s the first time I have ever left my dogs in 5 years with anyone other than family. Julie made sure she knew the fine details of their daily routines, she kept me up to date with pictures and texts throughout my holiday and both of my frenchies were right at home! I am over the moon to have found such a great service and have provisionally booked another 3 stays for my dogs. I really struggle to find pet sitters as one of my dogs is very frightened of other dogs but Julie and John made every possible effort to ensure he was happy and settled. Really can not rate this whole service highly enough. Thank you so much 🙂 ”

Emma
South Shields
May 2018

Bella

Bella

“Just to let you know we’re back from Majorca and have picked up Bella from Jane. I think she had a nicer holiday than us. Really pleased with everything. I think Jane and Bella became quite fond of each other, bless them.

Anyway just wanted to say thank you to you and Jane, it’s a great relief to us to know Bella is well looked after by fellow dog lovers.

Thanks again.”

Dave
Hebburn
May 2018

bertie

Bertie

“Petstay offer a very professional service. I was initially very anxious about leaving Bertie when away on holiday but after contacting Linda I was soon reassured.

Linda explained the process fully and ensured she had all the information needed to meet Bertie’s individual needs. She was so friendly throughout and put my mind at ease, understanding how I was feeling.

Linda then matched Bertie up with Sheila one if her home boarders. We took Bertie for a visit prior to our holiday and Sheila was lovely- she asked lots of questions about Bertie and again we felt reassured.

I cannot thank Sheila enough. When we were away she sent messages and photos of Bertie and it was obvious he was having a lovely time, he was very much part of Sheila’s family and he looked so happy!

Bertie was so well cared for and so happy when we collected him – both Linda and Sheila had followed all of my requests and his normal routine was followed- I couldn’t ask for anything more and I would recommend Petstay to anyone who is considering home boarding for their dog. A big thank you from Gillian, John and little Bertie.

Gillian
Killingworth
May 2018

benji

Benji

“Thanks for arranging Benji’s home boarding, he was very well cared for by Kerrie and her family. From the photos I could see Benji was very happy and made himself at home. Just like home he used the furniture instead of his bed. We will definitely use Kerrie when we have another holiday. Thanks again.”

Maureen
Wallsend
May 2018

hoshi - newcastle

Hoshi

Hoshi had a lovely week with Julie and John so much so that he didn’t seem to want to come home and I think they missed having him to. Julie and John spent time going through all Hoshi’s likes and dislikes so that he would be as comfortable as possible on his holiday. They allowed Hoshi to have a look round there lovely house, he especially liked their sofa and garden. I missed Hoshi whilst we were away but regular updates and photos from Julie showed me he was having a whale of a time. I can’t recommend PetStay and Julie and John enough and I am happy to book Hoshi in again for future stays.

Kirsten
West Allotment
March 2018

Lily

We are thrilled with the quality of care Lily our Northern Inuit received from the wonderful Claire and her daughter Alysha while we were away for a few days! Lily has separation anxiety and can never be left on her own so to find carers who can give her 24 hour care and know Claire loves her and cares for her as we do is a huge relief! Claire sent us regular texts and photographs of Lily out on her walks and sleeping contentedly in her bed. We could see from the smile on Lily’s face in the photos just how happy she was! Thank you so much to Claire and Alysha for your star quality care of Lily and helping us to enjoy our trip and to Linda at PetStay for attention to detail and superb organisation. Highly recommend – we will be using PetStay again!

Jane
South Shields
March 2018

Newcastle Branch

Excellent communication and information provided by Linda before we met our carer. She found us an excellent carer whom we met and arranged a trial night. After that went well, our dog stayed with the host for 9 days. This was during the most awful weather we have had-(snow /blizzards etc)
We cannot praise our carer, Claire, enough ! She sent us texts and pics showing how our dog had settled and looked after her so well. She followed our care plan to the letter and she and her daughter built up an excellent relationship with our dog. Already booked for another holiday ! Highly recommend this service.

Sarah
Gosforth
March 2018

Newc-Milo

Milo

Highly recommend PetStay lovely people who take care of your pet while you are away. Milo my Akita loved the home and people he stayed with who sent regular updates as to how he was keeping very glad to have found this service.

Gary
Newcastle
February 2018

Newcs-Upton

Upton

We just wanted you to know that we collected Upton from Claire yesterday. We are again thrilled that she has taken so much care of him whilst we were away. She kept us updated with emails and photo’s which was very reassuring for us. We are so lucky to have found you, and subsequently been directed towards Claire. We will be settled at home for a while, but when we get itchy feet again we will check if Claire is free and book through yourself, if that is okay with you?

Kay
Crook
December 2017

Newc-Inca

Inca

Thank you for introducing Inca to Julie and John…we left her for 3 weeks confident that she was in good hands… and she was

Lesley-Gateshead
November 2017

Newcastle--Holly

Holly

Linda, I just wanted to let you know how pleased I was that you set the meeting up with Jane at Killingworth. Holly had a trial couple of days and then stayed with Jane from 28th sept – 6th oct. I have never felt comfortable enough to leave Holly before but both Jane and her husband left me in no doubt that they were the ones. Would not hesitate to leave Holly again. Many Thanks

Margaret-Cramlington
October 2017

Newcastle-Arlo

Arlo

One happy dog…
Seeing the carer to get a feel for where Arlo would be staying was a great idea, I was instantly put at ease that she would be happy here and the carer (Kerrie) was very dog friendly. Linda at PetStay was very knowledgable and matched the perfect carer with my dog. She is also very contactable and makes things easy – I would not hesitate to use PetStay again. Arlo came back very happy and relaxed – Thank you so much.

Geoff,North Sheilds
October 2017

Newc-HollyNewc-Alfie

Alfie & Holly

Just to let you know Holly and Alfie had a lovely time staying with Julie and John. She said they settled very quick and when we went to pick them up they seemed to have made themselves at home.

October 2017

Newcastle-Hoshi

Hoshi

My 2 year old male Shiba Inu dog can become unsettled when we go away on holiday. But he settled in straight away with Sheila his pet stay carer. Probably too well, finding his own spot on her sofa…From our initial contact with Linda my concerns and worries were put aside. They take the time to get to know you and your dog, their needs, likes and dislikes. I feel totally comfortable leaving Hoshi with Sheila and he is already booked in for his next visit.

Hoshi, September 2017

Newcastle-Knoxie

Knoxie

Reassured whilst on holiday
I was so worried about leaving Knoxie who is nearly 14, has arthritis and only one eye. Shouldn’t have worried Linda explained everything in detail and Sheila our dog sitter was wonderful taking Knoxie’s medicines and strange habits in her stride. I’d thoroughly recommend Pet Stay to any dog owner Thank you Linda and Sheila

Sara, August 2017

Newcastle-Og

Og

After having a bad experience at a kennel we decided to find some one who would look after Og in their own home as Og suffers with anxiety. I contacted Linda at pet stay who had a very lengthy conversation over the phone with me and put me in touch with a lovely lady called Yvonne. Og and I met Yvonne at her home and we booked for Og to stay. After returning home I collected Og and all I could say was wow. I knew straight away that Og had had a fantastic time with Yvonne and looked very happy.
Thank you Linda at pet stay and Thank you Yvonne. We will be recommending and a returning customer.

Rachel, August 2017

Newcastle-Bonnie

Bonnie

Thank you Claire so very much for taking such wonderful care of my beautiful Bonnie whilst we were away on holiday. This is the 1st time I have left Bonnie with anyone other than family & I have to be honest I was a little worried but I needn’t have been.. Claire was great from the word go with regular ‘pupdates’ & photographs so we could see Bonnie was having a fantastic time, totally relaxed & being well take care of…!! I’ll definitely be using PetStay again in the very near future. Thanks again🙂x.

Samantha, August 2017

Newc-Roxy

Roxy

Roxy’s first stay.
This was Roxy’s first stay with PetStay, communication were good and quick as it was quite a short notice booking. The carer was very nice and Roxy enjoyed her time with the carer and her pug George. We will definitely use again.

Paul, August 2017

Newc-Suzy

Suzy

Thank you so much for looking after Suzy during our wedding. Claire was absolutely lovely and nothing was a problem. I would highly recommend pet stay and will definitely use the company again. Don’t ever consider kennels- book pet stay you will not be disappointed and the peace of mind is priceless.

August 2017

Newcastle-Ollie&Oscar

Ollie & Oscar

“First of all sorry this is late I went straight back into work form holidays and haven’t had a chance untill now! What can I say the whole experience was amazing Linda went out of her way to find the right family to look after my boys we visited two couples and the second were perfect. The dogs fitted right in with her huge garden and lovely friendly atmosphere I knew our worries of leaving them for the first time with non family members had gone! The process was easy and relaxed in the lead up to our holiday which is always very stressful especially when owning your own business time just isn’t sonething I have a lot of! I was I totally worried as oscar is a very nervous dog and is scared of other dogs on the lead so was concerned he would be scared of new surroundings and that when he was out he would panic. However he had an amazing no worries at all! Ollie (west highland terrier) and oscar(jack Russel/Westie mix) both had so much fun we had daily updates from Julie of what they had been upto that day with pictures! Which my partner was overjoyed with…they are his first pets so he worries a lot! When we got back from holiday Julie had gone beyond what she had needed to buying another harness as the one we had didn’t work which was great to hear. The dogs were so happy and clean when we got them back and I think a little down for days after that they were home they had so much fun on their holiday! Please please if you are nervous about it which I was as they are strangers after all book with Julie her and her husband have spoiled our boys and now whenever we go away we will be booking with her. All I can say is book!! You will not regret it!”

Jasmine, July 2017

Newc-Gus

Gus

Gus has had a fantastic stay with Jane while our family went away for a long weekend. Both Jane and her husband really welcomed Gus into their home. We were worried as it was the first time we had left Gus and also worried as he has an excitable nature. Jane’s experience with dogs absolutely shone through and we wouldn’t hesitate to leave him with this lovely family again. Thank you both.

Kim, June 2017
(Picture supplied by Kim)

Newc-Betty

Betty

Great service with amazing host family. They treated Betty like part of their family and she had a fabulous time which meant I could have a wonderful holiday. Wonderful kind, genuine family and I would recommend any day

Nicola, June 2017

Newcastle-Chico&Chester

Chico & Chester

I was looking for a place for our boys to stay whilst we were on holiday in June when I came across Petstay North Tyneside.

I gave Linda a ring and she asked me a few questions about the boys nature and general day to day routines they have and she placed us with Julie and John Dunn.

We visited Julie and John just before the holiday so they could meet Chester and Chico and ask any questions about their care. They were a lovely couple, very approachable and absolutely loved the boys when they met them, so we felt totally at ease that they would be well looked after, with lots of cuddles in a home from home environment, whilst we were on holiday.

Julie kept us informed during their stay with updates and photos which was nice and very reassuring. When we picked them up they were totally at ease and it was as if they hadn’t missed us at all!!

We have already booked Julie and John for our holiday in August and I’m sure Chester and Chico will be looking forward to seeing them both again!

I would highly recommend Petstay to anyone who needs their beloved pooches looked after as the care and attention given by both Linda and her carers is second to none!

Thank you Petstay I will definitely be using you for future holidays!

Wendy, June 2017

Newcastle-Bella

Bella

We have an elderly GSD X and needed a sitter for a number of dates in June due to family commitments. Linda was wonderful at finding sitters to meet all of our necessary dates when lots of other services couldn’t help us. Communication was always prompt clear and friendly and Sharon our sitter was wonderful. On our second visit Bella our dog couldn’t wait to get through the door for her holiday, something we had never seen with her before. Very happy to recommend Linda and her services. Thank you Linda (and Sharon!)

Dave, June 2017

Newcastle-Kiera

Kiera

Doggy home from home!
We were absolutely delighted with the services provided, the communication methods and the overall care and attention to detail which ensured an excellent holiday for our little Schnauzer. Jane was wonderful with her and we look forward to using your services in the future. Many thanks, Linda, for organising things so well.

Charlie, June 2017

Newcastle-Gyp

Gyp

Linda placed Gyp with Julie and John, who were absolutely perfect. Our Gyp is a mature lady and she was given the care and love she receives at home. It was so reassuring to know that gyp was being looked after extremely well. We intend to use Linda`s service again and hope Julie and John are available. Thank you very much.

Alex, May 2017

NEwcastle - NIna

Nina

Nina is a 6 year old Dalmatian who went to stay with Gail for two days and had a wonderful time. Nina got lots of love, cuddles and walks and wouldn’t hesitate using Pet Stay again. Highly recommend.

May 2017

Newcastle - Millie & Dougal

Millie & Dougal


Home from home ….. Our very much loved Millie and Dougal went to stay with Jane for just a week, whilst we went on a holiday that sadly the dogs couldn’t come on! The service from booking in was very thorough and professional and filled us with confidence a lovely person would be identified to look after them. Jane was very friendly and welcoming and on the introduction Jane …made the dogs very welcome and put me at ease straight away.
Both dogs appeared to settle really well and Jane welcomed their little unique personalities and oddities!
I hope she loved having them as much as they appeared to enjoy their home from home and would very much recommend the service again:)

Alison, April 2017

Jasper


Jasper was loved and very well looked after

Brenda, May 2017

Newcastle-Molly

Molly

Molly is a 7 month old Cockapoo puppy, full of energy and excitement and a little bit devilment! I was nervous about leaving her whilst I went on a family holiday as I had previously used a kennel for two nights and she came home nervous and smelly.
However from the moment I entered Gail’s home I felt totally at ease. I was very conscious that I needed a host that would be able to have the time to give Molly lots of attention and play time. Molly needs lots of walks and being out in the open as much as possible.
Gail gave me great confidence that she is more than equipped to look after a puppy. Molly was immediately very comfortable in Gail’s home. Receiving lots of attention and love.
On collection it was obvious that Molly had been very well taken care of and had enjoyed her stay. Gail was amazing and I will 100% use Pets stay again with total confidence.
The service gave me total piece of mind that Molly was in great hands and I can now enjoy family holidays with no concerns. I also think that the service is great value.
I would absolutely recommend Pet Stay to anyone looking for a great experience for their pet.

Lisa, April 2017

Newcastle-Django

Django

We knew kennels would not be right for our much loved Frug, Django; he is so active and adores attention. thank goodness we found Petstay! Linda was so professional and easy to deal with, and Jane, whom she selected to care for our dog was wonderful. Her calm, gentle but firm manner and obvious love of dogs, along with excellent experience at our filled us with confidence – and relief at our initial meeting. We could enjoy our holiday with no worries about Django, and when we collected him it was clear that the standard of care had been superb. We would recommend Petstay without reservation in the knowledge that Django will enjoy his break from us, in a caring and professional home from home.

Lesley, April 2017

Dog sitting services in Lincolnshire areaContact Details

To find out more or to arrange a visit to one of our carers in the Newcastle upon Tyne, North Tyneside & Northumberland area, please get in touch using the details below.

Tel: 0191 4862191

Mobile: 07756 145538

Email: lindabarnes@petstay.net

New Customer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Pet Information

Dog 1
Name

Breed

Age


Dog 2
Name

Breed

Age


Holiday Dates

Any other Information

Please enter the message you see in the box below
captcha

 

PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)

Telephone

Email (required)

Postcode


Information that you think would help us with your enquiry.

Please enter the message you see in the box below
captcha

 

PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies

 

At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

 

Who are we?

PetStay Newcastle, North Tyneside & South Northumberland office address is 13 Alma Place, North Shields, NE29 0LZ.    For the purposes of data protection PetStay is a data controller (ZA219074).

 

What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

 

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.

 

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.

 

We may use your information:

 

  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure

 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:

 

  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers

 

 

 

 

 

 

Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.

 

We will retain information about you for the duration of our relationship with you, then 3 years.

 

Prospective customer data is retained for no more than 3 years.

 

We will retain financial records for 6 years, following the end of the current financial year.

 

Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.

 

 

Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer

 

·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence

 

We will retain information about you for the duration of our relationship with you, then 12-months.

 

Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.

 

Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)

 

We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.

 

Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.

 

Data is stored on secure EEA-based servers.

 

 

 

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

 

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

 

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

 

 

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.

 

 

Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You can verify the details you have submitted to PetStay by contacting us by email lindabarnes@petstay.net or by post at PetStay, 13 Alma Place, North Shields, NE29 0LZ.  Alternatively, you can telephone us on 0191 4862191.

 

  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.

 

  • You can always feel free to update us on your details at any point by sending an email to lindabarnes@petstay.net.

 

  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.

 

  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email lindabarnes@petstay.net.

 

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).

 

 

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:

 

  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.

 

 

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

 

Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

 

Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

 

 

 

Cookie Name Purpose
Google Analytics _ga
_gid
_gat
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

 

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

 

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.