Home Dog Boarding
Home Dog Boarding in
the West Midlands South area
We are the alternative to kennels in Moseley,
Kings Heath and south Birmingham, Solihull,
Redditch and Bromsgrove
Your local PetStay branch
Home Dog Boarding in the West Midlands South area
We are a loving alternative to kennels in
Moseley, Kings Heath and south Birmingham, Solihull, Redditch and Bromsgrove.

Tel: 0121 769 0214
Mobile: 07864 351651

PetStay West Midlands South Branch.

☎ – 07864 351651

E – simon@petstay.net

Hello, we are Sue and Simon Jennings the proud New owners of the West Midlands South Branch of PetStay. We live in Sutton Coldfield with 2 children and our Cavapoo Ruby. We used to have 2 rescue Greyhounds Charlie and Noah who were a big part of our family, when they passed we wanted to help other dogs and their owners.

PetStay was the perfect opportunity as we understand the effort and love owners put into the training and care of their dogs, from personal experience we know that owners do not want to leave their furry family members in a kennel. This is why 2 years ago we set up the PetStay West Midlands North and South Staffordshire Branch – to offer bespoke home boarding for family dogs. It’s been such a success we have now taken on the West Midlands South Branch.

At PetStay we understand how difficult it is to leave this very important family member whilst you are away on holiday or for any length of time. We have a small select register of fellow dog lovers that are happy and trustworthy to care for your dogs in their own home in an environment that your dog would be happy to be in.

Why Choose PetStay West Midlands South Branch.

PetStay West Midlands South Branch covers Moseley, Kings Heath, Edgbaston, Harborne, Hall Green, Selly Oak, Selly Park, Bournville, Kings Norton, Cotteridge, Stirchley, Rednal, Rubery, Cofton Hackett, Barnt Green, Lickey, Wythall, Hollywood, Alvechurch, Hopwood, Portway, Alcester, Bidford-on-Avon, Bromsgrove, Studley Shirley, Solihull, Dickens Heath, Cheswick Green, Olton, Bickenhill, Hampton in Arden, Knowle, Hockley Heath, Earlswood, Henley-in-Arden Redditch, Feckenham, Beoley, Webheath From B13 to B98 post codes and offers an “Exclusive home from home service” whether you’re planning a trip for business, a weekend break or a fortnight get-away. The benefits of home boarding are being able to tailor make your dog’s “holiday” with PetStay. This means, we are able to follow the routines you already have in place at your own home, be that sleeping, feeding, exercise or companionship. Staying in a home environment means your dog will get lots of love and attention from a carer who will treat your dog as their own and that’s important, to you and to them!

Your dog will be matched with a carer who you will meet prior to your holiday to ensure you are happy and you have made the right choice for your dog. You can go on Holiday knowing that your dog will be getting the love and affection you would give them yourself in a safe environment.

My Host Families.

We have handpicked our host families ensuring we only employ the very best we only take on carers that we would be happy to leave our own dog Ruby with and Ruby is always taken along to meet the new carers. All carers are experienced dog owners and most importantly – love dogs! You can choose to either board your dog(s) alone or if your dog enjoys doggie company, with a carer who has a friendly dog of their own. A “sniffing out” meeting will be set up so you and your dog(s) can meet their carer and see their holiday home beforehand. Safety is very important to us, so we never mix dogs from different families and we keep all dogs on leashes whilst walking in public places. Finally, all hosts are fully insured and regularly inspected by myself to make sure they meet the stringent criteria required for the license by the local authority.

PetStay West Midlands

How it Works

We take great care in getting to know you and your dog before they home board with PetStay and take full details of your dog so that we can find the perfect carer for him or her. We will guide you through the booking process and a “holiday list” will be provided of essential items that will need to be packed to make sure your dog(s) have their favourite things with them. So, if you would like to book a holiday with us or find out more about our service, please do get in touch on the numbers or email below. We look forward to hearing from you and providing the very best home boarding that West Midlands South Branch have to offer.

Become a Carer

If you would like to apply to become a carer, we would love to hear from you. All that is necessary is that you have experience in looking after dogs, are at home during the day and have a secure garden. You could become part of the PetStay Team by caring for someone else’s family dog in your home.

Sue and Simon PetStay West Midlands South Branch.

Contact Details

To find out more or to arrange a visit to one of our carers in the West Midlands South area, please get in touch using the details below.


Mobile: 07864 351651

Tel: 0121 769 0214

Email: simon@petstay.net

Mrs Susan Jennings

License number: LN/000002877

Cpd Certificate

Areas coveredWe cover the South of the West Midlands and surrounding areas including postcodes:

B13 to B17: Moseley, Kings Heath, Edgbaston, Harborne
B28 to B31 & B38: Hall Green, Selly Oak, Selly Park, Bournville, Kings Norton, Cotteridge, Stirchley
B45 & B47 to B50: Rednal, Rubery, Cofton Hackett, Barnt Green, Lickey, Wythall, Hollywood, Alvechurch, Hopwood, Portway, Alcester, Bidford-on-Avon
B60 & B61: Bromsgrove
B80: Studley
B90 to B95: Shirley, Solihull, Dickens Heath, Cheswick Green, Olton, Bickenhill, Hampton in Arden, Knowle, Hockley Heath, Earlswood, Henley-in-Arden
B96 to B98: Redditch, Feckenham, Beoley, Webheath

Are you worried about leaving your dog in kennels? Have you ever considered a dog sitting or home boarding service in Birmingham?

At PetStay West Midlands South we’ve carefully selected many caring and affectionate people who will care for your dog while you’re away on holiday. We are licensed and insured to care for your pet while you are away. Our dog sitters in the Birmingham, Solihull and Moseley areas who are all vetted by us and insured provide a far better experience for your dogs than kennels because we provide a home from home environment, a real alternative to kennels.

Here at PetStay West Midlands South we offer an outstanding dog sitting service to families who want the peace of mind of knowing their dogs are happy and settled in a loving environment whilst they are away on holiday.

We will pair your dog with a suitable loving carer who will ensure that your dog will receive home from home care and won’t miss out on any home comforts they are used to. Our carer will match your dog’s daily routine to ensure they remain as settled as possible.

Since 2005 PetStay have gained an excellent reputation for providing a dog home boarding service second to none, far removed from the experience of dog boarding kennels. PetStay West Midlands South are fast becoming known as the local dog sitters in the Birmingham, Moseley, Solihull and surrounding areas.

Home Boarding for Dogs

Home Dog Boarding

  • Exclusive service for your dog/s, we do not mix different dogs together
  • Meet your carer before you book
  • Kinder and less stressful for your dog
  • All routines kept
  • Your dog/s stay in one of our loving carers homes
  • We don’t walk your dog/s off the lead
  • Carers are fully insured and vetted
  • We are recommended by vets and our many, many customers

Our Prices* (Please see below)

1 Dog £30.00 a day
2 Dogs £42.00 a day
3 Dogs £55.00 a day

Prices above are per day, or part thereof, except Bank Holidays. For more information regarding those rates, please contact us.

Here are the few simple stages of booking with PetStay.

1st: Ring or email your local branch to discuss your dogs requirements and dates.
2nd: We will explain all about PetStay and what your next steps would be.
3rd: We then take all details about your dog and then match them to the most suitable carer.
4th: A meeting will be organised for you and your dog to meet the carer.
5th: If you are 100% happy with your carer you would then be ready to book with PetStay.
6th: No later than 5 days after your initial meeting, complete our on-line booking form and pay the arrangement fee.
7th: An email confirmation will be sent to you.
8th: You’re all booked in and don’t have to worry about anything.
9th: Drop your dog off at the carer’s home with food, a bed, toys, and anything else you think they might need.
10th: Go away with complete peace of mind and have a wonderful holiday.


*PetStay Arrangement Fee

Our daily rate is made up of the Arrangement Fee and the Carer’s Allowance.  These are 2 separate payments.  The Arrangement Fee is a payment to arrange and confirm the booking of your dog’s stay, and is due for payment within 5 days of meeting your dog carer.  For a repeat booking the Arrangement Fee is payable within 5 days of your requested dates being confirmed by PetStay.

The Arrangement Fee is non-refundable or non- transferable

The Arrangement Fee is for the service provided by your local PetStay branch in selecting a suitably matched dog carer for you and your dog.  The Arrangement Fee also represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, licensing, recruitment of carers, advertising, 24/7 support to carers, and business documentation giving you peace of mind and your dog a quality home dog boarding experience with PetStay.

The Dog Carer’s Allowance

The Carer’s Allowance is paid direct to the dog carer when you drop your dog off

Become a PetStay Dog Carer

If you’re a dog lover and would like to start a new hobby caring for dogs in your own home, we could have the opportunity for you!

Our home boarding dog carers are dedicated dog lovers who have the time to spend with our fantastic guest dogs, but may not be able to take on the full-time responsibility of a dog. Whether you’re unable to take on the full-time commitment of a pet or you’d like to have a friend for your own dog, PetStay can match you with the perfect guest dog to suit your lifestyle!

We do all the hard work! Don’t worry about bookings as we will take care of them. We think it’s important for you to concentrate on all the fun of caring for a guest dog. You can enjoy your daily dose of dog walking! As a PetStay dog carer, you will be covered by our licence and insurance meaning you can enjoy all the benefits of dog sitting our wonderful guest dogs without the headache of running a business!

Please call Sue or Simon for more information and an informal chat on:

Mobile: 07864 351651    Tel: 0121 769 0214

Carers Walking Dog

Frequently Asked Questions about becoming a PetStay Carer

What are the requirements of becoming a carer?

You must be a genuine dog lover, have experience of looking after dogs and you need to be home during the day so you have plenty of time to give to the dogs you are caring for. You must have a secure garden and agree to abide by PetStay guidelines. You are allowed to have a dog of your own as long as your dog gets on with other dogs.

How are your carers vetted?

If you meet all the requirements listed above, we will come and visit you at your home. We will check the security of the garden, explain PetStay procedures and show you the guidelines each carer needs to follow. If you are happy with everything and we feel you would make a suitable PetStay carer, we would follow up a reference and arrange public liability insurance for you.

How many dogs can I look after?

Our service is on a one-to-one basis, so only dogs from the same household will stay with you. You are allowed to take up to three dogs from the same household, BUT you choose what you are happy with. We will ask you how many dogs you would like to look after and what sized dog/s you would be happy to care for.

Do I have to provide the food?

No, the owner will bring any food or treats for the duration of the stay. Any toys, bedding, medication and leads will also be brought.

Does the dog/s have to be vaccinated?

Yes each dog MUST have up to date vaccinations, have been wormed and treated for fleas. Proof of the vaccinations will be brought to the meeting and shown to you.

What about walking the dogs?

All dogs should be taken out each day for walks. When you have your meeting with the owners all routines, including the number and length of walks, will be discussed. The dog is only ever walked on a lead.

What if the dog becomes ill?

We/you would endeavour to contact the owner or the emergency contact. The owner or the emergency contact would be liable for any expenses incurred in taking the dog to the vet.

Will I be paid?

You will receive a daily allowance of £17 for one dog, £26 for two dogs and £35 for three dogs.

What happens next?

If you are interested in becoming a carer, please ring us for an informal chat and ask any questions or email us with your details and we will come back to you. You can also use the contact form on the ‘contact us’ tab. If we feel you are suitable we would then arrange to visit you at home.

Apply to be a carer

Please fill in the details below, and we’ll get back to you as soon as possible.

Our Reviews


I was worried about leaving Meeka as he has only been away from family members once in 12 years. I didn’t need to have been, Sharon and her family treated him as one of the family allowing in into their home including on the bed😀 lovely walks with their lovely dogs. Thank you.


November 2022

We are very happy with the service we received from PetStay. We are very happy with the care that Sally gave the dogs. We plan to use PetStay again.


September 2022

Our 2 year old Shihpoo Monty had a great 12 day holiday with Janet. It was the first time we had left him and receiving photos of him out and about as well as relaxing on his back with legs in the air let us know that he was safe and well cared for. Would definitely use the service again. Many thanks Simon, Sue and Janet.



March 2022

Our 8 month black lab had his first stay with a PetStay carer in South Birmingham last weekend. We were delighted with the service from the initial really helpful contact, through meeting a prospective carer and finally our dog’s obviously very happy experience while we were away. It really was a home from home for him and we would highly recommend PetStay.


South Birmingham

March 2022


We recently booked a week’s stay with a lovely lady called Hayley through PetStay’s Sue and Simon. Our puppy is very sociable but does have some health issues. Cannot praise Hayley enough – our Alfie had the best time, bonded well with Hayley’s little pooch and, just as importantly, received the best of care, had lots of play and walks and an abundance of cuddles! Thank you so much Hayley.



November 2021


Never left our dog before this holiday but had no option, contacted PetStay they were efficient and totally put our minds at rest. Our dog boarder was Donna such a lovely caring person made our break so much better knowing Freddie was in such a loving home while we were away.



September 2021



We have picked up Blaise today after spending 10 wonderful days with Julia and Sue.

They both made sure Blaise was well taken care of whilst we were on holiday.  We received regular updates which really put our mind at ease.



September 2021

Our Jack Russell was spoilt and well cared for, very pleased with Donna and her family for caring for our pet, followed instructions from you and sent pictures daily.



August 2021

So glad I came across PetStay and was introduced to Rosemary. I have a very nervous dog and she doesn’t suit kennels. I now have no hesitation leaving her when we go away. She is exceptionally well looked after by Rosemary. Thank you


July 2021



I would like to thank you for putting us in touch with Ninette, Gabby absolutely loved her stay and we loved all the photos and videos

We were so anxious to leave Gabby due to past times we have had to put her in kennels but Kevin and Ninette were amazing.

They looked after her so well and we can tell Gabby had so much fun. We would not hesitate in booking with them again



June 2021


We left our puppy with Hayley for the day to attend a funeral. We had never left him before so was nervous but Hayley put our minds at ease straight away. Sam had a brilliant day and we will be booking Hayley again. Thank you.

Amy Louise Clay


April 2021


I was nervous about leaving George with anyone else as we’ve never been apart. Donna absolutely put my mind at ease and she took the most wonderful care of George, he was made one of the family. I felt extremely at ease leaving him with Donna, she was extremely kind and loving towards him and he seemed to enjoy his stay with Donna, who kept me updated with messages and photos and videos every day. I will definitely use Donna again.

Virginia Chambers

March 2021

Our dog Zelda had a fantastic time with her carer Hayley. PetStay helped us find the carer who was the nearest to our home. We booked the dates in advance and we were informed about the rules to follow (payment, COVID-19, etc…). Hayley sent us a picture every day that showed Zelda was having fun and was walked on a lead outside. It is such a relief to know she had a great time without us. Thank you PetStay! I could not have let my dog in a kennel…!

Cristina Filipe Araujo

November 2020




Best experience! Alfie had never stayed away before and Rosemary made the whole experience so easy and stress free! She is truly an angel, Alfie has been well looked after! Would definitely book again!

Susan Heeley


September 2020


Big thank you to Rosemary who looks after our dog Maisie 2/3 times each year.
She is an amazingly kind and caring lady. We go away knowing that Maisie is in safe hands.



Febuary 2020

Walter & Olive

Our two dogs Walter and Olive have just had another excellent stay with PetStay. It makes going away so much more enjoyable knowing that they are being well cared for.



December 2019


Catherine cared for Sam our golden retriever whilst we were on holiday for 2 weeks. He was relaxed and happy when we picked him up and was not too keen on coming home with us. Everything was well organised by PetStay Midlands South and Catherine was so caring that we were confident he would be looked after well. Thank you

December 2019


“Porto was extremely happy and calm when we picked him up, after his stay with Gill. And he settled straight back in at home afterwards. I’m delighted about this, because this hasn’t always been then case…. He doesn’t take to everyone and can take a while to settle him back in at home, so I would therefore highly recommend Gill”

December 2019


“Amazing service from Keith at PetStay and the carer Karen. Our chihuahua Phoebe was looked after like a queen, even let her sleep in their bed – would definitely recommend!”

January 2019


“Brilliant! Keith and Lin are just amazing, and what a fab alternative to kennels. Oscar went to meet them several weeks ago, before I confirmed our booking. He was so well looked after, with outings to the park and local events, and his holiday was filled with activities, so much like we usually do together. Keith and Lin just couldn’t do enough for Oscar, and he came home a very happy doggy, having been spoilt rotten for a week. Would definitely recommend and will certainly be using them again in the future.”

June 2018

Beryl & Harvey

“My two dogs home boarded recently with Tracy through PetStay West Midlands South in her family home. It was so reassuring to know they get one to one care with PetStay, as no other dogs are boarded at the same time. They were really well looked after and seemed very happy and content when collected. I loved receiving text updates and pics too so a big thank you to Tracy and to PetStay for a fab service!”

April 2018

West Mids South-Herbie


“I just wanted to say a huge thankyou to yourself and Lin for making sure Herbie was settled and happy throughout his time with Tracy and Rosemary.
Knowing that he was being cared for and loved in exactly the same way as he is at home enabled us all to have a worry free holiday. He looked so well and happy when I collected him from Rosemary on Sunday.”

November 2017

West Mids-South-Rune


Rosemary looked after our border collie, Rune for a few days break in September. Rosemary clearly loved dogs and I felt confident leaving Rune in her care.
Booking with PetStay was easy and uncomplicated and I would be happy to use their services again.

October 2017



I would like to thank you both for being such amazing carers to Olly for 2 weeks in September, you gave him all the love and affection he wanted and gave him his walks. He is a very boisterous boy but that didn’t bother you at all. It was a help meeting you before so he could see where he was going and also ourselves, and get the information needed for his stay with you. You kept in touch with us while we were on our holidays, it was nice knowing he was in good hands.
He was a very happy boy when we came to collect him. I would definitely recommend them to look after your pet.

Janet & John
October 2017

West Mids South - Sheru


My 3 yr old GSD Sheru has come home after spending 3 days with the lovely Keith and Lin…and he is such a happy relaxed boy!! He has previously stayed in kennels but he was not happy at all…
Our initial meeting was great. Everything was explained and they met Sheru and he had a chance to wander around their home. They answered all our questions and asked questions about Sheru; his routine, games and treats he likes..
They sent us pictures of what he was doing…and he looked comfortable and relaxed.
We can’t thank them enough!! We enjoyed our break away knowing our fur baby was is safe hands!!
We would highly recommend them and Petstay!!! I will be telling all family, friends and colleagues about Keith and Lin!!!
And I hope that Sheru will stay with them again!.. because we won’t trust anyone else with him!!!
You guys are wonderful!!!
Thank you both!! !!!

Love from Geeta, Raj and Sheru, August 2017

West Midlands South-Rufus


Will miss Liz but so glad she has passed the business on to such caring people- Rufus has been so well looked after can’t thank you enough!!! I have just had to share my toast with him though Linda!!!

Tracey, August 2017

West Mids-Mist&Maisie

Mist & Maisie

Just a quick thank you for organising Maisie & Mist’s care over Christmas and New Year. They have been very sleepy since coming home but are both eating well so I think they are settling back into their normal routine.

Penny, January 2016



“We had a new dog sitter for our 7 year-old retired greyhound George in November 2016 called Sue. She was amazing with George. She walked him every day, treated him, cared for him exceptionally well for two weeks and I have no doubt we will be asking her to care for our boy again soon. PetStay West Midlands South offers an excellent alternative to kennels that aims to keep your pet in a good routine and a loving home environment. Thanks Sue and PetStay.”

Alison, January 2016

West Mids-South


“I used PetStay for the first time and was really impressed and appreciative of the prompt reply and service Liz provided. The lady who looked after Windsor was lovely and clearly loved dogs and made us reassured that Windsor was going to well looked after. Windsor came home with 2 stuffed toys and happy memories!”

Aarani, November 2015



“We think Susan is fantastic and we think Rosie had a great time staying with her!”

John, November 2015

Dog sitting services in WarwickshireContact Details

To find out more or to arrange a visit to one of our carers in the West Midlands South area, please get in touch using the details below.

Mobile: 07864 351651

Tel: 0121 769 0214

Email: simon@petstay.net

New Customer Enquiry

Name (required)


Email (required)

Postcode (required)

Pet Information

Dog 1



Dog 2



Holiday Dates

Are they happy being placed with another dog? (this is only if the carer has a dog), or would you prefer for them to be placed with no other dogs?

Would they be happy being placed with a cat (this is if the carer has a cat)

Some of our carers still have children living at home (always over the age of 7). Would you be happy for them to be placed where there are children?

Do they sleep up or downstairs?

How are they on the lead?

Are they neutered / spayed?

Any other Information


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

New Carer Enquiry

Name (required)


Email (required)


Information that you think would help us with your enquiry.


PetStay will only use the information you give us for the purpose of responding to your enquiry, which we aim to do by email or phone as quickly as is possible.

Privacy and Cookies


At PetStay, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.


Who are we?

PetStay West Midlands – South office address is 22 Redacre Road, Boldmere, Sutton Coldfield, B73 5EA.    For the purposes of data protection PetStay is a data controller (ZA269889).


What personal date or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.


How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about home dog boarding, enquire about a job opportunity, or if you have registered to be sent an email news update.


How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best home boarding services that PetStay can offer.


We may use your information:


  • To answer enquiries that you make prior to boarding a dog with one of our carers
  • To keep you informed about our services if you have opted-in to receive these communications.
  • To process a job application
  • To maintain security of our office and IT infrastructure


We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed dog boarding services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:


  • Customers / Prospective Customers
  • Pet Carers
  • Job Applicants
  • Suppliers







Type of Data Held Length of Time Held How Data Held
Customers / Prospective Customers ·         Name, address and contact information (telephone, mobile).

·         Email address

·         Holiday dates

·         Emergency contact details

·         Pets details (name, breed and age and vet details)

·         Demographic information such as postcode

·         Billing and payment information.


We will retain information about you for the duration of our relationship with you, then 3 years.


Prospective customer data is retained for no more than 3 years.


We will retain financial records for 6 years, following the end of the current financial year.


Data is stored in the PetStay Booking system which is hosted on secure servers in the EEA.



Payment details are stored in PayPal, that uses servers that are hosted outside of the EEA.  You can view their privacy policy here.

Pet Carer


·         Name, address and contact information (i.e. email, telephone, mobile).

·         Application form

·         References

·         Demographic information such as postcode

·         Home Dog Boarding Licence


We will retain information about you for the duration of our relationship with you, then 12-months.


Data is stored on secure EEA-based servers and stored in manual records in locked filing cabinets.


Job Applicants ·         Name and contact information

·         CV and application form.

·         Interview notes (for those short-listed)


We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on secure UK-based servers and stored in manual records in locked filing cabinets.


Suppliers ·         Contact details

·         Bank details

·         Tax details

We retain financial records for 6 years, following the end of the current financial year.


Data is stored on secure EEA-based servers.




Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.


We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.


We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example commercial accountants who manage our accounts).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.



Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA.



Your Choices and Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.


With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:


  • You can verify the details you have submitted to PetStay by contacting us by email keith@petstay.net or by post at PetStay, Flat 1, 31 Oxford Road, Moseley, Birmingham, West Midlands, B13 9EH. Alternatively, you can telephone us on 0121 769 0214.


  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PetStay at any time.


  • You can always feel free to update us on your details at any point by sending an email to keith@petstay.net.


  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any direct marketing emails from us.


  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email keith@petstay.net.


You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).



Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  We ensure that:


  • Up to date antivirus and antimalware is installed on all endpoints across the PetStay franchise and franchisee network.
  • Security updates and patches are regularly applied to all components of the PetStay system.
  • Access to physical and digital systems within PetStay are restricted to only personal who explicitly need these rights to do their job.



Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.


We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.



Visitors to our Website

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to various parts of the website.  The information is only processed in a way which does not identify anyone.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.



Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.



Cookie Name Purpose
Google Analytics _ga
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.


Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.


Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.


Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.


To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout


Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 22/05/2018.